Cisco Prime Central for Hosted Collaboration Solution 9.2.1 Programmer Guide
Appendix B: Service Use Cases
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Service Use Cases

Table Of Contents

Service Use Cases


Service Use Cases


This appendix lists the service use cases covered as part of Prime Central for HCS 9.2.1. For more information on use case and events observed in Prime Central for HCS during common service faults, see the chapter Understanding Common Service Faults, in User Guide for Prime Central for Cisco Hosted Collaboration Solution 9.2.1.

Table B-1 Service Use Cases for Release 9.2.1 

Name
Service Model
EventTypeId
Event Processing Stages

CUCM Critical Processes Failure

Customer Voice Service

OM_CUCM_Processes

Root cause analysis

Service impact analysis

VMWare VM Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

VC_VM_Avlblty

Root cause analysis

Service impact analysis

VMWare ESXi Host Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

UCS Blade Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

UCS Chassis Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

UCS_Chassis_Avlblty

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

CUCM Clustering Problems (loss of SDL link, version mismatch)

Customer Voice Service

OM_CUCM_Redundancy,

OM_CUCM_NodeRestart

Service impact analysis

Changes in number of registered phones

Customer Voice Service

OM_CUCM_Endpt_Connectivity,

OM_CUCM_Registration

Service impact analysis

CUCxn Critical Processes Failure

Customer Voice Service

OM_CUCxn_Processes

Root cause analysis

Service impact analysis

VMWare VM Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity,

VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

VMWare ESXi Host Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

UCS Blade Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity,

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

UCS Chassis Failure - CUCxn

Customer Voice Service

UCS_Chassis_Avlblty

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_BladeLinks

Root cause analysis

Service impact analysis

CUCxn Clustering Problems

Customer Voice Service

OM_CUCxn_Redundancy

Root cause analysis

Service impact analysis

VM Resources - memory

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - CPU

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - CPU ready time

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - Disk Usage

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - Disk Latency

VM IaaS

VC_VM_Resources

Service impact analysis

CUCM Application Cold Failure

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity

Service impact analysis

Changes in number of registered gateways and media devices

Customer Voice Service

OM_CUCM_Endpt_Connectivity,

OM_CUCM_Registration

Service impact analysis

Insufficient Virtual Memory

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

CPU Related Problems (CPU Pegging, High CPU, etc.)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

Call throttling failures (code red)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

Call throttling failures (code yellow)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

High Utilization of resources shared by all customer sites (MTP, MOH, Conferencing resources)

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

Route List Exhausted

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

Media List Exhausted

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

CUCxn Application Cold Failure

Customer Voice Service

OM_CUCxn_OM_Connectivity,

Service impact analysis

Memory, CPU, disk threshold exceeded

Customer Voice Service

OM_CUCxn_App_Resources

Service impact analysis

Number of available licences low, expired

Customer Voice Service

OM_Voicemail_Resources

Service impact analysis

TFTP Server (for UC services) - Critical Processes Failure

Customer Voice Service

ITM_TFTP_Processes

Service impact analysis

CUP Critical Processes Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_Processes

Event classification, Event enrichment, Service impact analysis

Root cause analysis

CUP Application Cold Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_OM_ConnectivityOM_CUP_Servicability

Event classification, Event enrichment, Service impact analysis

Root cause analysis

VMWare VM Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_OM_ConnectivityOM_CUP_Servicability

VC_VM_Avlblty

UCS_BladeLinks

Event classification, Event enrichment, Service impact analysis

Root cause analysis

VMWare ESXi Host Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_OM_Connectivity OM_CUP_Servicability

VC_Host_Avlblt

VC_VM_Avlblty

UCS_BladeLinks

Event classification, Event enrichment, Service impact analysis

Root cause analysis

UCS Blade Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_OM_Connectivity OM_CUP_Servicability

UCS_Blade_Avlblty

VC_Host_Avlblt

VC_VM_Avlblty

UCS_BladeLinks

Event classification, Event enrichment, Service impact analysis

Root cause analysis

UCS Chassis Failure

Customer Presence and Infrastructure Monitoring Service

OM_CUP_OM_ConnectivityOM_CUP_Servicability

UCS_Chassis_Avlblty

UCS_Blade_Avlblty

VC_Host_Avlblt VC_VM_Avlblty

UCS_BladeLinks

Event classification, Event enrichment, Service impact analysis

Root cause analysis

CUP Application Resources Degradation

Customer Presence and Infrastructure Monitoring Service

OM_CUP_App_Resources

Event classification, Event enrichment, Service impact analysis

IM Resources Exceeded

Customer Presence and Infrastructure Monitoring Service

OM_CUP_IM_Resources

Event classification, Event enrichment, Service impact analysis

AdjacencyDetached

Voice Service Signaling Offnet

OM_CUBE_SP_AdjacencyStatus

Event classification, Event enrichment, Service impact analysis

Root cause analysis

MOSCQEReachedCriticalThreshold

Voice Service Signaling Offnet

OM_CUBE_SP_QOS_Critical

Event classification, Event enrichment, Service impact analysis

MOSCQEReachedMajorThreshold

Voice Service Signaling Offnet

OM_CUBE_SP_QOS_Major

Event classification, Event enrichment, Service impact analysis

MOSCQEReachedMinorThreshold

Voice Service Signaling Offnet

OM_CUBE_SP_QOS_Minor

Event classification, Event enrichment, Service impact analysis

ServiceCardOffline

Service CardStandBy

Voice Service Signaling Offnet

OM_CUBE_SP_Status

Event classification, Event enrichment, Service impact analysis

SourceAlert

DynamicBlackList

Voice Service Signaling Offnet

OM_CUBE_SP_Security

Event classification, Event enrichment, Service impact analysis

CPUCongestion

MemoryCongestion

Voice Service Signaling Offnet

OM_CUBE_SP_Resource

Event classification, Event enrichment, Service impact analysis

SLAViolation

Voice Service Signaling Offnet

OM_CUBE_SP_SLA

Event classification, Event enrichment, Service impact analysis