Table Of Contents
Prime Central for Cisco Hosted Collaboration Solution 9.2.1 Release Notes
July 24, 2013, 0L-29196-01
This document describes the new features and known problems that are applicable to Prime Central for Cisco Hosted Collaboration Solution (HCS), release 9.2.1.
Prime Central for HCS provides the following capabilities:
•New Prime Central dashboard
•Single normalized northbound interface
•Cross-launch capabilities to Service Assurance domain managers
•Multiple NBI subscriptions
•Integration with Shared Data Repository (SDR)
•Monitoring HCS auxiliary applications and management system
•Foundation for root-cause analysis/service-impact analysis with support for specific rules.
This document contains the following sections:
Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC). Prime Central for Cisco Hosted Collaboration Solution was formerly known as Cisco Hosted Collaboration Mediation. Prime Central for HCS provides a single-pane view of assurance data in the hosted environment. It acts as a bridge among customer-specific implementations of the following domain managers, in a virtualized environment:
•Cisco Prime Unified Operations Manager (CUOM)
•Cisco Unified Computing System Manager (UCSM)
Prime Central for HCS aggregates data from multiple instances of these domain managers, so that a user logging into Prime Central for HCS can view aggregated customer data in a single window. It comprises a set of administration and dashboard portlets.
The portlets enable you to aggregate data from each virtualized instance of CUOM, Infrastructure Monitor, and UCSM.
Prime Central for Cisco Hosted Collaboration Solution as a service assurance management platform, has the following key capabilities:
•A scalable, extensible, and high-performance platform.
•All components deployable in virtualized fashion on a UCS platform.
•The platform has a northbound interface.
Prime Central for Cisco Hosted Collaboration Solution supports a service provider dashboard to enable you to view the events generated from domain managers. The name of the product is represented as Prime Central for HCS within the application GUI.
The following portlets can be launched from the dashboard:
•List of all events (Alarm Browser - All Events)
–Includes all events detected by Prime Central for HCS from the underlying domain managers.
–Service events from Service Visualizer will be seen in this view.
•Root Cause Events—Synthetic events that were determined to be the root cause of the failure.
•Service Events—Service-impacting events that describe the state of services. An event is generated to notify you of the state of the top node in the service-impact tree.
•List of Undetermined Events—Child events that are part of the correlation tree for which a clearing event has not arrived. Parent events of these child events are cleared when Resolution events are sent to clear them.
•Service Availability—Displays the service model with a tree listing customers, application clusters, and VMs discovered from the SDR database. In the Service Tree view, each customer is color-coded based on the overall status of services, such as voice, voicemail, and presence.
•Infrastructure Monitoring—Used to view vCenter event details and process monitoring of management application data for management applications such as vCenter server, CUOM, Cisco Unified Communications Domain Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Contact Center Domain Manager (CCDM).
•Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime Central for Cisco Hosted Collaboration Solution.
What's New in Prime Central for HCS 9.2.1
The following are the new features that Prime Central for HCS 9.2.1 provides:
•Service Use Cases—Release 9.2.1 ships with capabilities for a set of ASR and CUP use cases, which represent root-cause events in case an event (respective to the use case) occurs in the HCS system. The following categories of use cases are addressed in this release:
–ASR use cases
•ASR1K Chassis Failure
•SIP Trunk from Leaf to CUBE-SP
–CUBE-SP use cases
•CUBE-SP Adjacency Status
•Voice Quality Degradation
•CUBE-SP Security Violation
•CUBE-SP Resource Performance Degradation
•CUBE-SP SLA Violation
•DCNM (Optional component in Prime Central for HCS 9.2.1)—If you are not using DCNM in your deployment, skip tasks and sections related to DCNM.
•CUCDM HA (DR) event monitoring—In a disaster recovery deployment, the Primary CUCDM system performs continual synchronization to the Standby system. If the Primary system fails, the Standby system is expected to be in synchronization such that it can take over the services with minimal impact. Synchronization takes the form of file system and database update transfers to the Standby system. Prime Central for HCS Service Assurance monitors the synchronization based on SNMP traps generated by CUCDM.
Table 1 describes problems known to exist in this release.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/Bug Tool Kit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com).
The following table lists the issues that were present in the earlier release and are now resolved.
Table 3 lists the Prime Central for HCS documentation set.
We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates. You must access the links in Table 3 for the most current Prime Central for HCS documentation.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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