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Release Notes for Cisco IP Solution Center, 4.2.1

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Release Notes for Cisco IP Solution Center, 4.2.1

Table Of Contents

Release Notes for
Cisco IP Solution Center, 4.2.1

Contents

Introduction

System Recommendations

Problems Fixed in ISC 4.2.1

Installation Notes

Version Supported

Upgrade Paths

Uninstall

Important Notes

Known Problems in ISC 4.2.1

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for
Cisco IP Solution Center, 4.2.1


All documentation, including this Release Notes for Cisco IP Solution Center, 4.2.1 document and any or all of the parts of the Release 4.2 documentation set: http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/tsd_products_support_series_home.html might be upgraded.

Cisco IP Solution Center software is referred to as ISC.

This document gives you an overview of this maintenance release and helps you understand what has changed since ISC 4.2. Please read this document prior to reading any other manual for ISC.

Contents

The information in this document is organized into the following sections:

Contents

Introduction

System Recommendations

Problems Fixed in ISC 4.2.1

Installation Notes

Important Notes

Known Problems in ISC 4.2.1

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Product Alerts and Field Notices

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

Cisco IP Solution Center (ISC) 4.2.1 is a maintenance release for ISC 4.2, which includes Cisco MPLS Diagnostics Expert (MDE) 2.0. The system recommendations for ISC 4.2.1 are based on those for ISC 4.2. To see these system recommendations, go to the "System Recommendations" section.

URLs for base information about ISC 4.2 and an overview and suggested reading order of these documents is given in the Cisco IP Solution Center Getting Started and Documentation Guide, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
products_documentation_roadmap09186a008069c214.html
).

Steps for installing ISC 4.2.1 are found in the "Installation Notes" section, and other important information is found in the "Important Notes" section. For problems that were found and might still exist in ISC 4.2.1, see the URL in the "Known Problems in ISC 4.2.1" section.

System Recommendations

The system recommendations and requirements are listed in Chapter 1, "System Recommendations" of the Cisco IP Solution Center Installation Guide, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
products_installation_guide_book09186a00806923f0.html)
.

The recommendation is to thoroughly review this information before even planning your installation, to be sure you have all the hardware and software you must successfully install.

Problems Fixed in ISC 4.2.1

Table 1, "Customer-found Problems Fixed in ISC 4.2.1," describes all the customer-found problems that were fixed in this maintenance release.

Table 1 Customer-found Problems Fixed in ISC 4.2.1 

CDETS Number
Subject

CSCsg37248

NullPointer exception is thrown while modifying or deleting a template from an MPLS VPN link using API.

CSCsg38148

4.1.2 and 4.2: User is not allowed to create template variables from the Data File Editor.

CSCsg39985

Virtual circuit descriptor (VCD) field in MPLS asynchronous transfer mode (ATM) Service Request Link Attribute screen is required but should be optional.

CSCsg42411

Deployment of the L3VPN Port-channel sends the no keepalive command.

CSCsg50337

ISC modifies the name of the Port-channel interface to Port-Channel interface fails due to case-sensitivity.

CSCsg59181

ISC Diagnostics Tool is bundled with the product instead of the previous implementation in which it was standalone on cisco.com.

CSCsg63412

ISC should have "Vlan" instead of "VLAN" to match the IOS representation.


Installation Notes

This section contains the following information:

Version Supported

Upgrade Paths

Uninstall

Version Supported

ISC 4.2.1 supports upgrading from ISC 3.2.2, 3.2.2.3, 3.2.2.5, 4.0, 4.0.1, 4.1, 4.1.1, 4.1.2, or 4.2 after ISC 4.2 is installed. If you are upgrading from a version of ISC prior to ISC 3.2.2, 2, see Chapter 2 in the Cisco IP Solution Center Installation Guide, 4.2.

If you have an existing VPNSC 1.x or 2.x repository, you must migrate it to be able to use it with ISC 4.2. Get the migration package, including the documentation that lists limitations, from isc-mktg@cisco.com.

Upgrade Paths

If you are upgrading from ISC 3.2.2, 3.2.2.3, 3.2.2.5, 4.0, 4.0.1, 4.1, 4.1.1, or 4.1.2, you must install ISC 4.2 first, as explained in the Cisco IP Solution Center Installation Guide,4.2, and download the ISC 4.2 Upgrade Script, which is located at http://www.cisco.com/cgi-bin/tablebuild.pl/isc (where, in tablebuild.pl, the last character is the lower-case letter "l"), on the same server. After upgrading to ISC 4.2, download and install the ISC 4.2.1 maintenance patch, which is also located at http://www.cisco.com/cgi-bin/tablebuild.pl/isc.

If you are upgrading from a version of VPNSC or ISC prior to ISC 3.2.2, see Chapter 2 in the Cisco IP Solution Center Installation Guide, 4.2.


Note If you are upgrading from an ISC release prior to ISC 4.2 and have an external Oracle database, you must upgrade your database to Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit Production with the Partitioning, OLAP, and Data Mining options.


Then follow these steps:


Step 1 Before upgrading to this Maintenance Release, complete the discovery workflow. Otherwise, when you upgrade these previously initiated discovery workflows, the data discovered during that process might be lost.

Step 2 Before proceeding to install the ISC 4.2.1 Maintenance Release, be sure to back up your repository, as explained in Appendix C of the Cisco IP Solution Center Installation Guide, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
products_installation_guide_book09186a00806923f0.html)
.

Step 3 Go to http://www.cisco.com/cgi-bin/tablebuild.pl/isc (where, in tablebuild.pl, the last character is the lower-case letter "l") to retrieve the ISC 4.2.1 Maintenance Release (isc-4.2.1-maint.tar.gz).


Note Patches that use ISC 4.2.1 as the base will also be located at http://www.cisco.com/cgi-bin/tablebuild.pl/isc


Step 4 Prior to installing the ISC 4.2.1 Maintenance Release, verify that you have 100 MB of free space in the $ISC_HOME directory and that you are logged in with the same username as the owner of your supported version of ISC.

Step 5 Navigate to a directory other than $ISC_HOME.

Step 6 Use the following command to untar and unzip the appropriate isc-4.2.1-maint.tar.gz file:

gunzip -c isc-4.2.1-maint.tar.gz | tar xf -

Step 7 If ISC is running, use the following command to stop the database, name server, and WatchDog on the machine on which it is running:

$ stopall

Step 8 If you are running on ISC 3.2.2, 3.2.2.3, 3.2.2.5, 4.0, 4.0.1, 4.1, 4.1.1, or 4.1.2, install ISC 4.2, as documented in the Cisco IP Solution Center Installation Guide, 4.2.


Note Prior to installing ISC 4.2, if you are moving a repository from one machine to another, the schema upgrade fails unless the repository has been initialized on the new machine. This requires that you successfully run initdb.sh on the repository to update the host entry.


Step 9 Use the following command to run the patch installation script:

$ ./iscpatchinstall

a. When you run this script, you will be asked to ensure that you have followed the equivalent of Step 7, and as part of the installation, you will be asked to confirm the equivalent of Step 4.

b. To accept the default value for a prompt indicated in [ ], for example, [n] or [y], press Enter. To terminate the installer at any time, press Ctrl-C. Specifically you will be asked to enter a new path or press Enter for the default [/opt/isc-4.2].

c. At the end of the installation, you will receive a message that the patch installation is complete.


Note For all Cisco 7600 Series Routers, you must do a config collection to synchronize the Service Requests in the repository. This is needed because ISC changed the way it detects Cisco 7600 Series Routers hardware information.



Uninstall

To uninstall the ISC 4.2.1 Maintenance Release that was successfully installed by following the steps in the "Upgrade Paths" section, follow these steps:


Step 1 Log in with the same username as the owner of ISC.

Step 2 If ISC 4.2.1 is running, use the following command to stop the database, name server, and WatchDog on the machine on which it is running:

$ stopall

Step 3 Navigate to the directory $ISC_HOME/patch/isc4.2.1.0-patch, where all the files replaced by the ISC 4.2.1 Maintenance Release were stored.

Step 4 Use the following command to run the patch script to uninstall:

$ ./iscpatchrollback

a. When you run this script, you will be asked to ensure that you have followed the equivalent of Step 1 and Step 2.

b. To accept the default value for a prompt indicated in [ ], for example, [n] or [y], press Enter. To terminate the installer at any time, press Ctrl-C.

c. At the end of the uninstall, you will receive a message that the patch rollback is complete.


Important Notes

1. All ISC patches are available at: http://www.cisco.com/cgi-bin/tablebuild.pl/isc

2. The supported Sybase and Oracle databases behave differently. All GUI queries are case-insensitive for Sybase and case-sensitive for Oracle.

3. ISC does not work with pop-up blockers in a web browser. If you have pop-up blockers installed, disable them.

4. When using an external Oracle database, the embedded Sybase database is still automatically launched for SLA support.

5. For all APIs, the Service Request name is unique and therefore, each Create Service Request API call needs to maintain this uniqueness.

Known Problems in ISC 4.2.1

To find known problems in Cisco IP Solution Center, use the following URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

You must log into CCO.

You can search for specific bugs or search for a range by product name. This tool enables you to query for keywords, severity, range, or version.

The results display bug ID and title, found-in version, fixed-in version, and status. The bug ID is a hyperlink to detailed information for the bug ID's product, component, severity, first found-in, and release notes.

The results could be displayed in a feature matrix or spreadsheet.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html