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Cisco IP Solution Center Getting Started and Documentation Guide, 4.1

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Cisco IP Solution Center Getting Started and Documentation Guide, 4.1

Table Of Contents

Cisco IP Solution Center
Getting Started and
Documentation Guide, 4.1

Getting Started with ISC

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco IP Solution Center
Getting Started and
Documentation Guide, 4.1


Cisco IP Solution Center (ISC) 4.1 is a follow-on release to Cisco IP Solution Center (ISC) 4.0 with functionality added, changed, and dropped. Details are provided in the Release Notes for Cisco IP Solution Center, 4.1
(
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/relnotes/index.htm).

ISC 4.1 uses the web-based Graphical User Interface (GUI) introduced in ISC 3.0 to improve usability and it uses the four-tiered architecture introduced in ISC 3.0 and designed for modularity, reusability, front-end scalability, and back-end scalability. All the ISC applications and components are distributed on one product CD:

Application Programming Interfaces (APIs)

Cisco MPLS Diagnostics Expert (new in this release)

L2VPN Management, including:

Layer 2 Virtual Private Network (L2VPN)

Layer 2 Tunnel Protocol Version 3 (L2TPv3)

Virtual Private LAN Services (VPLS)

MPLS VPN Management

Quality of Service (QoS)

Traffic Engineering Management (TEM)

Getting Started with ISC

This section explains how to get started using the Cisco IP Solution Center 4.1 product. Please follow the steps in the specified order:


Step 1 The entire documentation set for Cisco IP Solution Center 4.1 can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1

From here you can navigate to any documentation for ISC 4.1 you will need.

Read this Cisco IP Solution Center Getting Started and Documentation Guide, 4.1, which can also be accessed at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/docguide/index.htm.

Step 2 Read Release Notes for Cisco IP Solution Center, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/relnotes/index.htm). This document gives you information about this specific ISC 4.1 release (for example, new and changed information, limitations and restrictions, and known problems in ISC 4.1).

Step 3 Locate the CD-ROM for the ISC 4.1 product in the product box, then proceed with your installation. Information about the system recommendations, how to install and log in to ISC, setting up an Oracle database (optional), setting up the Cisco CNS IE2100 appliance (optional), backing up and restoring the ISC repository, and setting up a standby system is available in
Cisco IP Solution Center Installation Guide, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/install/index.htm).

Step 4 Upon completing your installation, you start and log in to ISC. Then you must enter the license key(s) for newly purchased components or upgrades, which are specified on the Right to Use document(s) found in your product box. There is a Right to Use document for each component and/or upgrade you have ordered and purchased. Information about entering license information is found in the chapter, Installing and Logging Into ISC, in Cisco IP Solution Center Installation Guide, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/install/index.htm).

Step 5 Next you configure ISC to know about the preconfiguration information, such as devices, providers, customers, and so on, ISC is going to manage and their roles. The preconfiguration information needed is explained in the chapter, Getting Started, in the User Guide for your application. How to create the associated elements in ISC is explained in the chapter, Service Inventory—Inventory and Connection Manager, and how to discover devices is explained in the chapter, Service Inventory—Discovery, in Cisco IP Solution Center Infrastructure Reference, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/infrastr/index.htm).

Step 6 Next you configure ISC to set up the users and Role Based Access Control (RBAC) roles. How to set up the users and RBAC roles is explained in the chapter, Administration, in Cisco IP Solution Center Infrastructure Reference, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/infrastr/index.htm).

Step 7 Cisco IP Solution Center Infrastructure Reference, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/infrastr/index.htm) is a reference document that explains the GUI and how to navigate from the Home Page for ISC 4.1. It is recommended you familiarize yourself with this document as it provides generic information about the ISC product. This document also contains the Glossary for the entire ISC documentation set.

Step 8 For information about system error messages you might receive when using ISC, we recommend you access Cisco IP Solution Center System Error Messages, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/mess/index.htm). This document provides expanded explanations and recommended actions.

Step 9 The next document(s) you reference depends on the application components you have purchased. These documents provide detailed information about the specific application. They are listed alphabetically, as follows:

Cisco IP Solution Center L2VPN User Guide, 4.1
(http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/l2vpn/index.htm)

This user guide provides information for the VPN technologies: the Layer 2 Virtual Private Network (L2VPN) (point-to-point) technology with access technologies such as ATM, FrameRelay, and Ethernet (Metro Ethernet), and the Virtual Private LAN Services (VPLS) (point-to-multipoint) technology with access technology Ethernet (Metro Ethernet) on Layer 2, Layer 2 Tunnel Protocol Version 3 (L2TPv3), and MPLS cores.

Cisco IP Solution Center MPLS VPN User Guide, 4.1
(http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/mpls/index.htm)

MPLS-based VPNs are created in Layer 3 and are based on the peer model, which makes them more scalable and easier to build and manage than conventional VPNs. This user guide explains the concepts, tasks, and screen information you need to set up the MPLS VPN network infrastructure in ISC and deploy the MPLS VPN service on the network.

Cisco IP Solution Center Quality of Service User Guide, 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/qos/index.htm)

Quality of Service (QoS) is not separately purchasable. This guide explains how to use ISC for QoS provisioning, which categorizes network traffic, prioritizes it according to its relative importance, and provides priority treatment through congestion management techniques.

Cisco IP Solution Center Traffic Engineering Management User Guide, 4.1
(http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/tem/index.htm)

This user guide explains how to use ISC Traffic Engineering Management (TEM), which is a tool for managing MPLS Traffic Engineering (TE) primary and backup tunnels for the purpose of offering traffic Service Level Agreement (SLA) guarantees.

Cisco MPLS Diagnostics Expert 1.0 User Guide on ISC 4.1 (http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/trble/index.htm)

This user guide explains how to use the new Cisco MPLS Diagnostics Expert application. This application is designed for network operations center (NOC) fault and assurance operators. It provides automated troubleshooting and diagnostics for access circuits, edge, and core in L3 Multiprotocol Label Switching (MPLS) VPN deployments.

Step 10 If you purchased an API license, you can reference the following documents for more information about the API feature set:

Cisco IP Solution Center API Programmer Guide, 4.1
(http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/api_set/api_gd/index.htm)

This programmer guide provides information about the ISC API components and processes that allow you to use operations support system (OSS) client programs to connect to the ISC system.

Cisco IP Solution Center API Programmer Reference, 4.1
(http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1/api_set/api_ref/index.htm)

This programmer reference provides XML examples for the ISC 4.1 API.


Note All documentation might be upgraded over time. All upgraded documentation will be available at the same URLs specified in this document.



Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html