Table Of Contents
Release Notes for Cisco IP Solution Center, 4.1
June 27, 2007
All documentation, including this Release Notes for Cisco IP Solution Center, 4.1 document and any or all of the parts of the Cisco IP Solution Center (referred to as ISC) 4.1 documentation set, might be upgraded over time. Therefore, we recommend you access the ISC 4.1 documentation set at: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1. You can also navigate to this documentation set by clicking Help on the Home Page of the ISC 4.1 product.
The information in this Release Notes for Cisco IP Solution Center, 4.1 document gives you an overview of this release and helps you understand it at a high level. After reading Cisco IP Solution Center Getting Started and Documentation Guide, 4.1, please read this document prior to reading any other manual for ISC.
The information in this Release Note is organized into the following sections:
Cisco IP Solution Center (ISC) 4.1 is a follow-on release to Cisco IP Solution Center (ISC) 4.0 with some functionality added, changed, and dropped (see the "New and Changed Information for ISC 4.1" section).
This product uses the web-based Graphical User Interface (GUI) introduced in ISC 3.0 to improve usability and it uses the four-tiered architecture introduced in ISC 3.0 and designed for modularity, reusability, front-end scalability, and back-end scalability. All the ISC applications: Cisco MPLS Diagnostics Expert, L2VPN Management (including Layer 2 Virtual Private Network (L2VPN), Layer 2 Tunnel Protocol Version 3 (L2TPv3), and Virtual Private LAN Services (VPLS)), MPLS VPN Management, and Traffic Engineering Management (TEM), plus Quality of Service (QoS) are distributed on the same product CD.
The system recommendations and requirements are listed in Chapter 1, "System Recommendations" of Cisco IP Solution Center Installation Guide, 4.1. The recommendation is to thoroughly review this list before even planning your installation, to be sure you have all the hardware and software you must successfully install.
New and Changed Information for ISC 4.1
The following are topics for this ISC Release 4.1 (listed alphabetically):
Acronyms and Terminology Updated to Industry Standards
ISC now uses the following terminology: User Facing Provider Edge (U-PE) role (formerly known as PE-CLE), Provider Edge Aggregation (PE-AGG) role, Network Facing Provider Edge (N-PE) role (formerly known as PE-POP), and Provider Core (P) role.
Cisco CNS IE2100 Version 1.5 Support Added
ISC 4.1 supports CNS IE2100 version 1.5, in addition to the CNS IE2100 versions 1.3, 1.3.1, 1.3.2, and 1.4 that were previously supported by ISC. Information about Cisco CNS IE2100 is included in both Cisco IP Solution Center Installation Guide, 4.1 and Cisco IP Solution Center Infrastructure Reference, 4.1.
Cisco MPLS Diagnostics Expert
Cisco MPLS Diagnostics Expert is a new product option for ISC 4.1. It provides automated troubleshooting and diagnostics of connectivity problems in MPLS/BGP VPNs. Cisco MPLS Diagnostics Expert reduces service downtime and minimizes operational costs by automatically localizing and diagnosing connectivity problems in your network. It is explained in the new Cisco MPLS Diagnostics Expert 1.0 User Guide on ISC 4.1.
Discovery modules have been integrated together into a discovery workflow, controlled and monitored from the web GUI. To find the discovery workflow, you can navigate to Service Inventory > Discovery. All of Discovery is explained in the new chapter, Service Inventory > Discovery, and the new appendix, ISC XML Reference, in Cisco IP Solution Center Infrastructure Reference, 4.1. In addition to the new MPLS VPN Service Discovery and improved role assignment, the following features are supported:
•File based device discovery
•Rules based device role assignment
•Workflow status, logging, and monitoring GUI to keep track of progress for various discovery stages
•Bulk creation of Customer, Site, Provider, and Region objects through an XML data file.
Discovery—L2VPN/VPLS Service Discovery
Enhanced for this release, the L2VPN Service Discovery module builds upon existing functionality and has been integrated into the Discovery process. The L2VPN Service Discovery component supports the ability to:
•discover point-to-point services, such as Ethernet Relay Service (ERS) and Ethernet Wire Service (EWS), and point-to-multipoint services, such as Ethernet Multipoint Service (EMS) and Ethernet Relay Multipoint Service (ERMS).
•discover EMS and ERMS (VPLS EWS and ERS) services on MPLS and Layer 2 cores.
•modify the service intent and use the GUI to specify Customers and VPN information.
•modify the discovered Layer 2 VPNs and related information.
ISC 4.1 does not support L2TPv3 Service Discovery.
Discovery—MPLS VPN Service Discovery
The MPLS VPN Service Discovery module is new for ISC 4.1. It adds support for the discovery of MPLS VPN services. This module can be optionally included or excluded in the discovery process. The MPLS VPN Service Discovery component supports the following features:
•Discovers all VPN topologies (full mesh, hub-and-spoke, and partial mesh).
•MPLS VPN Service GUI allows you to view and modify the discovered MPLS VPNs and related information.
•Allows normalization of partial mesh VPNs for integration into ISC's repository.
All ISC 4.1 documentation is available by navigating from http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_1.
The newly purchasable Cisco MPLS Diagnostics Expert application is explained in Cisco MPLS Diagnostics Expert 1.0 User Guide on ISC 4.1.
The new Metro Ethernet functionality is explained in Cisco IP Solution Center L2VPN User Guide, 4.1 and Cisco IP Solution Center Quality of Service User Guide, 4.1.
The completely revised Discovery functionality is described in the new chapter, Service Inventory > Discovery, and the new appendix, ISC XML Reference, in Cisco IP Solution Center Infrastructure Reference, 4.1.
Descriptions of more system error messages are in Cisco IP Solution Center System Error Messages, 4.1.
Each of the new features and changes of behavior based on Cisco Defect and Enhancement Tracking System (CDETS) fixes is explained in the appropriate manual.
In previous releases of ISC, Inventory Manager was implemented as a Java Web Start application. In ISC 4.1, this approach is obsoleted and the current implementation of Inventory Manager is web-based (Web-IM), explained in Cisco IP Solution Center Infrastructure Reference, 4.1. Web-IM supports bulk device configuration importing and editing features. The Discovery related features found in previous releases of Inventory Manager have been integrated into the Discovery workflow discussed in the "Discovery" section.
Note The Topology Tool still uses Java JRE and Java Web Start. Requirements for these are still in effect for the Topology Tool.
Metro Ethernet Support
ISC 4.1 provides several features that enhance the provisioning of Metro Ethernet services, explained in Cisco IP Solution Center L2VPN User Guide, 4.1. These features include the following:
•VLAN Translation—VLAN translation is available with the Cisco 3750-ME switch and with the Cisco 7600. While editing the L2VPN Ethernet Relay Service (ERS) policy or Service Request creation, you can enable one-to-one or two-to-one VLAN translation. This support is for L2VPN only.
•Storm Control Settings—Storm control settings are now available for broadcast traffic, multicast traffic, and unicast traffic.
•Enhanced Policy for VC Attributes—During L2VPN or VPLS Service Request creation, you can manually enter a virtual circuit ID (VC ID).
•SUP 720 Support—You can now support L2VPN on the Cisco 7600 by using the SUP 720. The Optical Service Module (OSM) card is no longer required. The SUP 720 is only supported for L2VPN.
•3750-ME Platform Support—L2VPN and VPLS are supported as a U-PE and L2VPN is supported as an N-PE on the 3750-ME.
•UNI Port Security—This feature is optional and editable.
ISC 4.1 provides the following feature enhancements and is explained in Cisco IP Solution Center MPLS VPN User Guide, 4.1:
•Residential Services allows data, voice, and video using a Metro Ethernet Access Domain into an MPLS VPN.
•eBGP as PE-CE routing protocol for a No CE policy.
•Support of the Cisco 7600 and Cisco 3750 as an N-PE with VRF termination on a subinterface or a Switch Virtual Interface (SVI).
•UNI port security.
ISC 4.1 supports the following, which is explained in Cisco IP Solution Center Installation Guide, 4.1:
•Oracle database has been tested with Oracle Database 10g Enterprise Edition Release 10.1.0.2.0 - 64 bit Production. If you would like to use another version of Oracle, see Oracle's compatibility information.
•Oracle logical standby.
Quality of Service (QoS) Enhancements
In ISC 4.1, Quality of Service (QoS) has been enhanced to support the following:
•Metro Ethernet 3.1 solution, including hierarchical QoS support for the Cisco 3750-ME switch as a U-PE and QoS support for the Cisco 7600 as a U-PE, as a U-PE and PE-AGG, as a U-PE, PE-AGG, and N-PE, and as a U-PE and N-PE. This is explained in Cisco IP Solution Center Quality of Service User Guide, 4.1.
•Cisco 12000 (GSR) Series new line card support for IP QoS.
Many of the MPLS VPN and L2 VPN reports supported by API are now available in the GUI. These are explained in Cisco IP Solution Center L2VPN User Guide, 4.1 and Cisco IP Solution Center MPLS VPN User Guide, 4.1.
Repository Migration and Upgrading to ISC 4.1
VPNSC 1.x or 2.x users must first migrate from VPNSC to ISC 4.0. After installing ISC 4.1 and pointing to your migrated VPNSC repository, you must run the ISC 4.1 upgrade tool. VPNSC customers are encouraged to contract the services of Cisco's Customer Advocacy Global OSS/NMS Practice. They provide migration services for VPNSC customers that want to migrate to ISC. Contact your local account representative for more information and have them send e-mail to firstname.lastname@example.org, or you can contact the ISC marketing team at email@example.com.
ISC 3.0 and ISC 3.1 users must contact ISC Marketing, e-mail: firstname.lastname@example.org, to upgrade to ISC 4.1
ISC 3.2 users must upgrade to ISC 3.2.2 running the appropriate upgrade script (dependent on whether you have a Sybase or Oracle database) prior to installing ISC 4.1. Then you must run the ISC 4.1 upgrade tool.
ISC 3.2.2 or later users must install ISC 4.1 and then run the ISC 4.1 upgrade tool.
The upgrade scripts are all found at http://www.cisco.com/cgi-bin/tablebuild.pl/isc.
This is all explained in Cisco IP Solution Center Installation Guide, 4.1.
Traffic Engineering Management Enhancements
In ISC 4.1, Traffic Engineering Management (TEM) has been enhanced to support the following, which is explained in Cisco IP Solution Center Traffic Engineering Management User Guide, 4.1:
•IOS-XR devices with IOS-XR Release 3.2
Limitations and Restrictions
This section sets the expectations correctly for how to use the following features:
Acronym and Terminology Rule Enforcement
The new terminology introduced in this release does not check to ensure the contents of a device type. For example: PE-AGG is by definition for aggregation only and no UNI should be allowed, but a UNI can be provisioned in this case in ISC.
Cisco MPLS Diagnostics Expert
To use Cisco MPLS Diagnostics Expert, it is imperative that the PE routers have a Cisco IOS image that supports the Cisco OAM functionality. MPLS Diagnostics Expert does not troubleshoot routing protocols, IP connectivity within the core, inter-Autonomous Systems (AS), Carrier-Supporting-Carrier, or traffic engineered MPLS cores.
Cisco MPLS Diagnostics Expert supports Telnet and SSH as transport mechanisms between the ISC server and the devices being managed. Cisco MPLS Diagnostics Export does not support CNS as a transport mechanism.
Cisco MPLS Diagnostics Expert supports only Layer 3 MPLS VPN diagnostics.
When using common Discovery modules, keep the following in mind:
•Discovery can only occur once in an ISC repository's lifetime. No incremental device discovery or service discovery can occur.
•Only one user at a time should access the Discovery Workflow page and run Discovery. If more than one user accesses the process, errors occur.
Discovery—L2VPN Service Discovery
L2VPN Service Discovery supports:
•services on PEs but not on CEs.
•discovery of an MPLS or an Ethernet core but not both.
Discovery—MPLS VPN Service Discovery
In discovered VPNs, it is possible that some of the links (with unmanaged CEs) will have dummy customers associated. The Service Discovery does not associate a customer to DISC_VPN if one or more links are unmanaged. Therefore, you must manually assign a customer for that VPN in the MPLS VPN Service Discovery GUI.
The following restrictions apply to Inventory Manager:
•You cannot change the Provider for an existing PE or the Customer for an existing CE. If you try to open CEs or PEs, the Customer and Provider, respectively, show that they are editable but the changes you make are not saved in the repository.
•The bulk interface marking feature and Interface Marking Rule Editor found in previous releases of Inventory Manager have been removed. Interfaces can be marked by using the device editor in ISC.
•Device config files must exist on the ISC server.
Metro Ethernet Quality of Service (QoS)
For the 3750-ME, ISC supports User Network Interface (UNI) to Network-to-Network Interface (NNI) traffic. It does not support locally switched traffic.
For Metro Ethernet on the 7600, ISC supports Ethernet Virtual Circuit (EVC) and EVC + COS class of service identifiers. It does not support the EVC + Differentiated Services Code Point (DSCP) class of service identifier.
Number of Concurrent GUI and Northbound API Users
Current testing of ISC 4.1 indicates that one standalone ISC system can support a maximum of 25 concurrent users on a system with more than 10,000 attachment circuits.
SUP 720 Support
If an N-PE is part of a layer 2 ring, an L2VPN service cannot be supported on the SUP 720 without OSM.
Traffic Engineering Management Configuration Auditing
Configuration auditing for Traffic Engineering Management (TEM) does not support the following commands:
VLAN translation is supported on L2VPN not on VPLS.
1. All ISC patches are available at: http://www.cisco.com/cgi-bin/tablebuild.pl/isc.
2. The supported Sybase and Oracle databases behave differently. All GUI queries are case insensitive for Sybase and case sensitive for Oracle.
Known Problems in Cisco IP Solution Center 4.1
To find known problems in Cisco IP Solution Center, use the following URL:
You must log into CCO.
You can search for specific bugs or search for a range by product name. This tool enables you to query for keywords, severity, range, or version.
The results display bug ID and title, found-in version, fixed-in version, and status. The bug ID is a hyperlink to detailed information for the bug ID's product, component, severity, first found-in, and release notes.
The results could be displayed in a feature matrix or spreadsheet.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at email@example.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to firstname.lastname@example.org.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
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We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — email@example.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — firstname.lastname@example.org
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
or view the digital edition at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
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