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Cisco IP Solution Center

Release Notes for Cisco IP Solution Center, 4.0

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Cisco IP Solution Center Release Notes, 4.0

Table Of Contents

Cisco IP Solution Center Release Notes, 4.0

Contents

Introduction

System Recommendations

New and Changed Information for ISC 4.0

Deployment Flow

Documentation

High Availability

Layer 2 Tunnel Protocol Version 3 (L2TPv3)

Oracle Support

Repository Migration and Upgrading to ISC 4.0

Security Management Application

Traffic Engineering Management (TEM)

Limitations and Restrictions

Inventory Manager Device Configuration

MPLS VPN Service Discovery

MPLS VPN and Metro Ethernet Service Deployment

Number of Concurrent GUI and Northbound API Users

Role Based Access Control (RBAC)

Viewing Service Requests

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco IP Solution Center Release Notes, 4.0


June 28, 2007

All documentation, including this Cisco IP Solution Center Release Notes, 4.0 document and any or all of the parts of the Release 4.0 documentation set, might be upgraded. Therefore, we recommend you visit the ISC 4.0 documentation set at: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0

Cisco IP Solution Center is referred to as ISC.

The information in this Cisco IP Solution Center Release Notes, 4.0 document gives you an overview of this release and helps you understand it at a high level. Please read this document prior to reading any other manual for ISC.

Contents

The information in this release note is organized into the following sections:

Contents

Introduction

System Recommendations

New and Changed Information for ISC 4.0

Limitations and Restrictions

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

Cisco IP Solution Center (ISC), 4.0 is a follow-on release to Cisco IP Solution Center (ISC), 3.2 with some functionality added, some changed, and some dropped (see the "New and Changed Information for ISC 4.0" section).

This product uses the web-based GUI introduced in ISC 3.0 to improve usability and it uses the four-tiered architecture introduced in ISC 3.0 and designed for modularity, reusability, front-end scalability, and back-end scalability. All the ISC applications: L2VPN Management (including Layer 2 Tunnel Protocol Version 3 (L2TPv3) and Virtual Private LAN Services (VPLS)), MPLS VPN Management, and Traffic Engineering Management (TEM), and Quality of Service (QoS) are distributed on the same product CD.

System Recommendations

The system recommendations and requirements are listed in Chapter 1, "System Recommendations" of Cisco IP Solution Center Installation Guide, 4.0. The recommendation is to thoroughly review this list before even planning your installation, to be sure you have all the hardware and software you must successfully install.

New and Changed Information for ISC 4.0

The following are topics for this ISC Release 4.0 (listed alphabetically):

Deployment Flow

Documentation

High Availability

Layer 2 Tunnel Protocol Version 3 (L2TPv3)

Oracle Support

Repository Migration and Upgrading to ISC 4.0

Security Management Application

Traffic Engineering Management (TEM)

Deployment Flow

The Deployment Flow functionality is no longer available in ISC.

Documentation

The new Traffic Engineering Management service is explained in Cisco IP Solution Center Traffic Engineering Management User Guide, 4.0; the new L2TPv3 functionality is explained in Cisco IP Solution Center L2VPN User Guide, 4.0; descriptions of more system error messages are in Cisco IP Solution Center System Error Messages, 4.0; and each of the new features and changes of behavior based on DDTS fixes is explained in the appropriate manual.

High Availability

Sun™ Cluster High Availability support is no longer available. ISC does support database failover by using Sybase or Oracle Standby functionality, as explained in Appendix C, "Backup and Restore of ISC Repository and Standby System," in Cisco IP Solution Center Installation Guide, 4.0.

Layer 2 Tunnel Protocol Version 3 (L2TPv3)

IP-based Layer 2 Tunnel Protocol Version 3 (L2TPv3) provides layer 2 point-to-point connectivity over a pure IP (non-MPLS) infrastructure. L2TPv3 allows a Service Provider to replace a legacy switch-based core with an IP router-based core without any impact to a customer's existing layer 2 connectivity.

L2TPv3 uses a directed Control Channel session between edge routers for creating and maintaining connections. Forwarding occurs through the use of IP packet forwarding between two edge devices. An IP header and the L2TPv3 header are used to forward packets between routers. The external header is an IP header that routes tunneled packets over the IP backbone to the egress Provider Edge (PE) device. The L2TPv3 header determines the egress interface and binds the Layer 2 egress interface to the tunnel.

Oracle Support

ISC 4.0 support for an Oracle database has been tested with Oracle 9.2.0.5 with the security patch for Oracle Alert #68 (3811906). If you would like to use another version of Oracle, see Oracle's compatibility information.

Repository Migration and Upgrading to ISC 4.0

ISC provides scripts to migrate your 1.x or 2.x VPNSC repository to ISC 4.0 and to upgrade your ISC 3.1 or 3.2 repository to ISC 4.0.

If you want to upgrade from ISC 3.0 to ISC 4.0, you must contact ISC Marketing, e-mail: isc-mktg@cisco.com.

Security Management Application

Support for Security Management features (IPsec Site-to-Site, IPsec Remote Access, Firewall, and Network Address Translation (NAT)) continues in the ISC 3.2 release train but is no longer available in the ISC 4.0 release train.

Cisco is committed and will continue to support ISC Security Management features through ISC 3.2 point fixes and maintenance releases.

Traffic Engineering Management (TEM)

IP Solution Center Traffic Engineering Management (ISC TEM) is a tool for managing Multiprotocol Label Switching Traffic Engineering (MPLS TE) primary tunnels and backup tunnels to offer traffic Service Level Agreement (SLA) guarantees.

TEM provides bandwidth protection management, network discovery, and support for configuring MPLS TE. It includes a number of powerful planning tools, including a sophisticated primary path calculation tool and backup tunnel calculation for element protection.

Limitations and Restrictions

This section sets the expectations correctly for how to use the following features:

Inventory Manager Device Configuration

MPLS VPN Service Discovery

MPLS VPN and Metro Ethernet Service Deployment

Number of Concurrent GUI and Northbound API Users

Role Based Access Control (RBAC)

Viewing Service Requests

Inventory Manager Device Configuration

When adding a large number of device configurations through Inventory Manager, for example more than 100 at a time, the GUI might freeze. The recommendation is to add devices through Inventory Manager a maximum of 50 at a time.

MPLS VPN Service Discovery

The following Auto Discovery features are currently supported only in the ISC 3.2 release train:

automatic Full Mesh VPN membership determination

creation of a VPN from a VRF name

log files to quickly see the results of Auto Discovery

See Cisco IP Solution Center Release Notes, 3.2.2 for more details before you install ISC 4.0.


Note The ISC 4.0 MPLS VPN discovery is currently limited to the discovery of PE-CE links.


MPLS VPN and Metro Ethernet Service Deployment

ISC 3.x customers with MPLS VPN services already deployed in ISC can take advantage of the ISC 4.0 quality improvements and updated support of IOS releases. See Chapter 1, "System Recommendations," in Cisco IP Solution Center Installation Guide, 4.0.

Customers who are planning to deploy both MPLS VPN and Metro Ethernet services using ISC, should first read Cisco IP Solution Center Release Notes, 3.2.2.


Note ISC 4.0 does not offer support for the SUP720-3BXL line card on the 6500 or 7600 platforms. This line card is only supported in the ISC 3.2.2 maintenance release. Please read Cisco IP Solution Center Release Notes, 3.2.2.


Number of Concurrent GUI and Northbound API Users

Current testing of ISC 4.0 indicates that one standalone ISC system can support a maximum of 15 concurrent users performing several operations at the same time.

Role Based Access Control (RBAC)

When launching GUI applications such as Inventory Manager and using a defined role other than admin, you might experience slow GUI response.

Viewing Service Requests

When you navigate Service Inventory > Inventory and Connection Manager > Service Requests, if the number of service requests stored in the repository exceeds 1000, then for the Rows per page drop-down, do not choose All.

Important Notes

1. All ISC patches are available at: http://www.cisco.com/cgi-bin/tablebuild.pl/isc

2. The supported Sybase and Oracle databases behave differently. All GUI queries are case insensitive for Sybase and case sensitive for Oracle.

Documentation Road Map for Cisco IP Solution Center, 4.0

This section describes documentation resources to help you find information about Cisco IP Solution Center (ISC), 4.0.

The entire documentation set for Cisco IP Solution Center, 4.0 can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0

The following documents comprise the ISC 4.0 documentation set.


Note All documentation might be upgraded.


General documentation (in suggested reading order):

Cisco IP Solution Center Documentation Guide, 4.0

The contents of this document are:

Product Documentation Set (URLs for all the documentation in this documentation set)

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Cisco IP Solution Center Release Notes, 4.0

The contents of this document are:

Introduction

System Recommendations

New and Changed Information for ISC 4.0

Limitations and Restrictions

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Cisco IP Solution Center Installation Guide, 4.0

The contents of this document are:

System Recommendations

Installing and Logging Into ISC

Setting Up Oracle for ISC

Setting Up Cisco CNS IE2100 Appliances Running Cisco CNS Configuration Engine 1.3.x and 1.4 Software with ISC

Backup and Restore of ISC Repository and Standby System

Troubleshooting

Cisco IP Solution Center Infrastructure Reference, 4.0

The contents of this document are:

Getting Started

WatchDog Commands

Service Inventory > Inventory and Connection Manager

Service Inventory > Inventory and Connection Manager > Inventory Manager

Service Inventory > Device Console

Service Design

Monitoring

Administration

Cisco CNS IE2100 Appliances

Property Settings

Glossary

Cisco IP Solution Center System Error Messages, 4.0

The contents of this document are:

API Message Format

System Error Messages

Application and technology documentation (listed alphabetically):

Cisco IP Solution Center L2VPN User Guide, 4.0

The contents of this document are:

ISC L2VPN, L2TPv3, and VPLS Concepts

Setting up the ISC Service

Creating an L2VPN Policy

Managing an L2VPN Service Request

Creating an L2TPv3 Policy

Managing an L2TPv3 Service Request

Creating a VPLS Policy

Managing a VPLS Service Request

Managing and Auditing Service Requests

Cisco IP Solution Center MPLS VPN User Guide, 4.0

The contents of this document are:

IP Solution Center—MPLS VPN

Provisioning an Unmanaged Multi-VRF CE

MPLS VPN Service Policies

MPLS VPN Service Requests

Provisioning Regular PE-CE Links

Provisioning MVRFCE PE-CE Links

Provisioning Management VPN

Provisioning Cable Services

Provisioning Carrier Supporting Carrier

Provisioning Multiple Devices

Spanning Multiple Autonomous Systems

Setting Up the Network

Service Request Transition States

Troubleshooting MPLS VPN

Cisco IP Solution Center Quality of Service User Guide, 4.0

The contents of this document are:

ISC Quality of Service Concepts

Network Architecture

QoS Service Model Overview

Prerequisites and Assumptions

Provisioning Process for IP QoS

QoS Policy Parameters

Applying QoS Policies to VPN Services

Auditing and Reports

Sample Configurations

Cisco IP Solution Center Traffic Engineering Management User Guide, 4.0

The contents of this document are:

Introduction to ISC TEM

Setting Up the Service

TE Network Discovery

TE Resource Management

Basic Tunnel Management

Advanced Primary Tunnel Management

Protection Planning

Traffic Admission

Administration

Task Monitoring

TE Topology

Traffic Engineering Management GUI

Warnings and Violations

Document Type Definition (DTD) File

API documentation:

Cisco IP Solution Center API Programmer Guide, 4.0

The contents of this document are:

Introduction

Getting Started

Common APIs

Using Templates

Monitoring APIs

MPLS Provisioning

L2VPN Provisioning

VPLS Provisioning

QoS Provisioning

IPsec Provisioning (This feature is NOT SUPPORTED in this release.)

NAT Provisioning (This feature is NOT SUPPORTED in this release.)

Firewall Provisioning (This feature is NOT SUPPORTED in this release.)

GUI to API Mapping

Implementing a Notification Servlet

Index: Cisco IP Solution Center API Programmer Reference, 4.0

The contents of this index are:

README file that explains features that are not supported in this release

XML Examples

Known Problems in Cisco IP Solution Center, 4.0

To find known problems in Cisco IP Solution Center, use the following URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

You must log into CCO.

You can search for specific bugs or search for a range by product name. This tool enables you to query for keywords, severity, range, or version.

The results display bug ID and title, found-in version, fixed-in version, and status. The bug ID is a hyperlink to detailed information for the bug ID's product, component, severity, first found-in, and release notes.

The results could be displayed in a feature matrix or spreadsheet.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html