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Release Notes for Cisco IP Solution Center, 4.0.1

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Release Notes for Cisco IP Solution Center, 4.0.1

Table Of Contents

Release Notes for
Cisco IP Solution Center, 4.0.1

Contents

Introduction

System Recommendations

Hardware Supported

Problems Fixed in Cisco IP Solution Center, 4.0.1

New and Changed Information for Release 4.0.1 of ISC

Attachment Circuit Description Field Added for L2VPN, L2TPv3, and VPLS Services (CSCeh47708)

Cisco 831, 836, and 837 Platforms Supported

Infrastructure Performance Tuning (CSCeh16530)

MTU Size is Configurable for Metro Ethernet (CSCef14875)

Multicast VPN Enhancement (CSCeh26130)

Multi-VRF CE Extra Loopback (CSCeh52338)

OSPF Redistribution (CSCeg46750)

Traffic Engineering Discovery

VPNSC to ISC Migration Tool - New

Installation Notes

Version Supported

Upgrade Paths

Uninstall

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for
Cisco IP Solution Center, 4.0.1


June 27, 2007

All documentation, including this Release Notes for Cisco IP Solution Center, 4.0.1 document and any or all of the parts of the Release 4.0 documentation set, might be upgraded.

Cisco IP Solution Center software is referred to as ISC.

This document gives you an overview of this maintenance release and helps you understand what has changed since ISC 4.0. Please read this document prior to reading any other manual for ISC.

Contents

The information in this document is organized into the following sections:

Contents

Introduction

System Recommendations

Problems Fixed in Cisco IP Solution Center, 4.0.1

New and Changed Information for Release 4.0.1 of ISC

Installation Notes

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

Cisco IP Solution Center (ISC), 4.0.1 is a maintenance release for ISC 4.0. The system recommendations for ISC 4.0.1 are based on those for ISC 4.0. To see these system recommendations, go to the "System Recommendations" section. URLs for base information about ISC 4.0 and an overview and suggested reading order of these documents is given in the "Documentation Road Map for Cisco IP Solution Center, 4.0" section.

Problems that were found in ISC 4.0 and fixed in this maintenance release are documented in the "Problems Fixed in Cisco IP Solution Center, 4.0.1" section. Some of the problems resulted in product enhancements and behavioral changes. These enhancements and changes are highlighted in the "New and Changed Information for Release 4.0.1 of ISC" section.

For problems that were found and might still exist in ISC 4.0.1, see the URL in the "Known Problems in Cisco IP Solution Center, 4.0" section.

System Recommendations

The system recommendations and requirements are listed in Chapter 1, "System Recommendations" of Cisco IP Solution Center Installation Guide, 4.0 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0/install. The recommendation is to thoroughly review this list before even planning your installation, to be sure you have all the hardware and software you must successfully install.

Additional hardware supported in ISC 4.0.1 is listed with the tested IOS release in the "Hardware Supported" section.

Hardware Supported

Chapter 1, "System Recommendations," of Cisco IP Solution Center Installation Guide, 4.0 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0/install explains the hardware and the associated software releases tested.

The Cisco 831, 836, and 837 platforms are additionally supported in this release for the MPLS Multi-VRF CE role with IOS version 12.3(11)T3.

Problems Fixed in Cisco IP Solution Center, 4.0.1

Table 1, "Problems Fixed in ISC 4.0.1," describes all the problems that were fixed in this maintenance release.

Table 1 Problems Fixed in ISC 4.0.1 

DDTS Number
Subject

CSCea75133

SQL statement error in task clean up service

CSCec20495

IP QoS: Asynchronous Transfer Mode interface does not support a Virtual Circuit Descriptor

CSCec25763

MPLS: Duplicate IP address should be allowed in any interface

CSCec44330

Tunnel admin-down attribute is not passed to the Route Generator

CSCee25348

Rediscovery causes license node count limit check failure

CSCee52491

MVRF: Service Request with autopick extra Customer Edge router (CE) loopback goes to Invalid state

CSCef14875

MetroEthernet: Make maximum transmission unit <size> configurable and optional

CSCef38845

Add support for multiline interactive commands

CSCef51697

QoS provisional fail on ESR-4OC3-CHSTM1

CSCeg29083

JavaScript error launching Topology Interface Applet

CSCeg35190

Backup tunnel reserving subpool causes discovery discrepancy

CSCeg35251

Config audit failure message does not identify tunnel

CSCeg39537

QoS: ESR-4OC3-CHSTM1 Frame Relay Traffic Shaping does not work correctly

CSCeg44941

ESR-4OC3-CHSTM1 QoS over MPLS Service Request failed to deploy

CSCeg46750

Open Shortest Path First (OSPF) redistribute: Border Gateway Protocol (BGP) loses customer route transparency

CSCeg51434

Incorrect value of attribute flag for LinkAffinityMismatch

CSCeg51542

Import config does not import virtual terminal line (vty) password

CSCeg54145

Tunnel with affinity mask 0xFFFFFFFF not discovered

CSCeg56304

Protection status not updated after link admin status change

CSCeg59959

Insertion and deletion of User Facing Provider Edge (U-PE) in an Ethernet Access Domain (EAD) ring impacts running services

CSCeg59964

Telnet timeout when 14 User Facing Provider Edges (U-PEs) in each Ethernet Access Domain (EAD) ring

CSCeg60828

Traffic Engineering (TE) Admission goes to Failed-Audit

CSCeg72255

Channelized interface does not show in drag-down menu for MPLS Service Request

CSCeg80378

QoS Frame Relay Traffic Shaping (FRTS) should be supported in Versatile Interface Processor (VIP) FRTS fashion

CSCeg89748

Traffic Engineering (TE) discovery places all routers in single region

CSCeh01189

Add Dynamic Components Property Library (DCPL) property for timeout between banner and username/password prompt

CSCeh16530

Upgrade Security Policy Engine (SPE) from 2.0 to 2.1.6

CSCeh18426

Description is not removed after Frame Relay port change

CSCeh23472

Traffic Engineering (TE) functional audit of TE tunnel Service Request fails

CSCeh26130

ISC Provisioning and Audit Multicast VPN enhancements

CSCeh35701

Config audit failure on particular versions of Cisco 7600 Series

CSCeh43167

Watchdog Oracle database heartbeat support

CSCeh47642

Device Host Name update results in post processing failure

CSCeh47692

Interfaces without IP address need to be updated in inventory

CSCeh47708

Pseudo wire description to be added for L2VPN Service Request

CSCeh52331

Virtual Private LAN Service (VPLS): Removal of shared virtual LAN (VLAN) is decommissioned

CSCeh52338

MPLS needs to support extra Multi-VRF CE loopback on Multi-VRF CE device

CSCeh52345

Need MPLS IP added to allow MPLS VPN flow in Traffic Engineering (TE) tunnel

CSCeh55270

Create upgrade tool in ISC 4.0.1 release

CSCeh58671

Autopick for extra CE loopback not working correctly in all cases

CSCeh60546

New Dynamic Components Property Library (DCPL) flag is not created in vpnsc.properties

CSCeh63992

Wrong default integer value exported in input.xml if attribute not set

CSCeh64205

Service Request goes to Invalid state when disabling Multicast in VPN

CSCeh64232

Sample xml files should include new multicast attributes

CSCeh65981

Graphical User Interface (GUI) and repository must support DataMdtSize=1 DataMdtMask=0.0.0.0

CSCeh66221

Delete Static Route Processor (RP) for VPN not working

CSCeh66223

Multicast VPN report not working

CSCeh66463

Multicast shared Command Language Interface (CLI) gets removed when there are associated Service Requests

CSCeh67367

Static Route Processor (RP) with mcastGrp listname & override. Override not generated

CSCeh67638

Modifying VPN attributes makes Unicast Service Requests go to Requested state

CSCeh72656

Cannot modify Multicast-enabled VPN objects associated with Service Requests. Graphical User Interface (GUI) screen hangs.

CSCeh74484

Viewing the Service Request through the API does not show the Pim-Mode

CSCeh74687

Multicast Service Request cannot be toggled to Unicast Service Request

CSCeh77191

Traffic Engineering (TE) discovery does not discover all routers

CSCeh78051

Relax duplicate IP address check at provisional level to support PPPoATM solution

CSCeh78558

Static Route Processor (RP) with mcastGrp listname & override cannot be edited

CSCeh87960

Layer 2 Service Requests cannot be created or viewed for a device once a UNI port is removed

CSCeh92086

Default maximum transmission unit (MTU) provisioning broken on L2VPN Ethernet Relay Service (ERS) PE-POP

CSCeh93349

Toggling from Multicast to Unicast goes to Failed Deploy state

CSCei01728

Multi-VRF: Extra loopback option also adds interface address to management VPN

CSCin93411

Multi-VRF: Decommission Service Request goes to Failed Audit state


New and Changed Information for Release 4.0.1 of ISC

The following are enhancement and changed behavior topics for this ISC Release 4.0.1 (listed alphabetically):

Attachment Circuit Description Field Added for L2VPN, L2TPv3, and VPLS Services (CSCeh47708)

Cisco 831, 836, and 837 Platforms Supported

Infrastructure Performance Tuning (CSCeh16530)

MTU Size is Configurable for Metro Ethernet (CSCef14875)

Multicast VPN Enhancement (CSCeh26130)

Multi-VRF CE Extra Loopback (CSCeh52338)

OSPF Redistribution (CSCeg46750)

Traffic Engineering Discovery

VPNSC to ISC Migration Tool - New

Attachment Circuit Description Field Added for L2VPN, L2TPv3, and VPLS Services (CSCeh47708)

During Service Request creation and modification for L2VPN, L2TPv3, and VPLS, after you select an interface for a device, the Service Request Editor screen has a new Description field. This is not supported in the API.

Cisco 831, 836, and 837 Platforms Supported

The Cisco 831, 836, and 837 platforms are additionally supported in this release for the MPLS Multi-VRF CE role with IOS version 12.3(11)T3.

Infrastructure Performance Tuning (CSCeh16530)

System response was improved for Inventory Manager, WEB GUI, and Northbound-driven applications, with a user-defined role other than admin.

MTU Size is Configurable for Metro Ethernet (CSCef14875)

The maximum transmission unit (MTU) size is now configurable and optional for L2VPN Ethernet Wire Service (EWS) in addition to being previously available for VPLS EWS. The default size is 9216 and the range is 1500 to 9216. It is the user's responsibility if the MTU size selected is not accepted by the target device. ISC does not integrity check for this customized value. If the Service Request goes to the Failed Deploy state, because this size is not accepted, the user must adjust the size until the Service Request is Deployed.

Multicast VPN Enhancement (CSCeh26130)

In ISC 3.2, support was added for basic Multicast VPN functionality. Protocol Independent Multicasting (PIM) sparse-dense mode neighbor relationship on the PE-CE access segments was added. Now in this 4.0.1 release, the following features are also supported: PIM sparse-mode, multicast distribution tree (MDT) maximum transmission unit (MTU), source specific multicasting (SSM), multicast route-limiting, auto rendezvous point (RP), static RP, and manual specification of addresses for default and data MDTs.

Multi-VRF CE Extra Loopback (CSCeh52338)

The Multi-VRF (MVRF) CE Extra Loopback feature on an MVRF-CE device is very similar to the existing functionality of a CE Extra Loopback on a CE device. The following are the two aspects of this feature:

ISC supports MVRF-CE features in the context of the Cisco 831, 836, and 837 platforms.

ISC is enhanced to support one extra loopback on MVRF-CE routers, independent of the platform type. This extra loopback helps with Grey Management.

OSPF Redistribution (CSCeg46750)

Prior to this release, ISC automatically redistributed Open Shortest Path First (OSPF) routes into iBGP and added the metric value of 1 to the metric option. Adding the metric 1 does not preserve the customer OSPF metric value. Therefore, a new option, Metric to Redistribute OSPF, is introduced into iBGP in this release. This only occurs if the routing protocol is between a PE and a CE. If no metric is specified in the Graphical User Interface (GUI), the default is no metric.

Traffic Engineering Discovery

In ISC 4.0, Traffic Engineering discovery required direct access to only the seed router. Other routers in the network could be discovered by using the seed router. In this ISC 4.0.1 Maintenance Release, this is no longer the case. All Traffic Engineering routers in the network must be directly accessible from the Solaris machine on which ISC is running. This access can be by either the hostname of the router or the Traffic Engineering router ID.

VPNSC to ISC Migration Tool - New

If you have an existing VPNSC 1.x or 2.x repository, you must migrate it to be able to use it with ISC 4.0. The new Migration Tool has been significantly enhanced so you can move to ISC with all its additional functionality. The migration tool now allows you to analyze your VPNSC repository for any issues prior to migrating. The generated error report gives suggestions for fixing problems. Get the new migration package, including the documentation that lists limitations, from http://www.cisco.com/cgi-bin/tablebuild.pl/isc or contact isc-mktg@cisco.com for migration information.

Installation Notes

This section contains the following information:

Version Supported

Upgrade Paths

Uninstall

Version Supported

You must have ISC 3.2.2, 3.2.2.3, or 4.0 installed before downloading the software to upgrade to ISC 4.0.1.

The Cisco IP Solution Center Installation Guide, 4.0 gives upgrade steps for going from previous versions of ISC to ISC 4.0.

If you have an existing VPNSC 1.x or 2.x repository, you must migrate it to be able to use it with ISC 4.0. Get the migration package, including the documentation that lists limitations, from http://www.cisco.com/cgi-bin/tablebuild.pl/isc or contact isc-mktg@cisco.com for migration information.

Upgrade Paths

To upgrade from ISC 3.2.2, 3.2.2.3, or 4.0 to ISC 4.0.1, follow these steps:


Step 1 Before proceeding to install the ISC 4.0.1 Maintenance Release, be sure to backup your repository, as explained in Appendix C of Cisco IP Solution Center Installation Guide, 4.0 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0/install


Note If you need to revert to your prior version of ISC, this backed up repository is the one you need to point to after uninstalling ISC 4.0.1. When you uninstall ISC 4.0.1, you do not remove modifications made to the repository in Step 11. Any Service Requests provisioned under ISC 4.0.1 will then need to be reprovisioned.


Step 2 If you are upgrading from 3.2.2 or 3.2.2.3, you must install ISC 4.0 before proceeding. To get ISC 4.0, contact your Cisco sales representative.

Step 3 Go to http://www.cisco.com/cgi-bin/tablebuild.pl/isc (where in tablebuild.pl, the last character is the lower-case letter "l") to retrieve the ISC 4.0.1 Maintenance Release (isc-4.0.1-maint.tar.gz) and the database schema upgrade package (ISC401_UpgradeTool.tar.gz).


Note Patches that use ISC 4.0.1 as the base will also be located at http://www.cisco.com/cgi-bin/tablebuild.pl/isc


Step 4 Prior to installing the ISC 4.0.1 Maintenance Release, verify that you have 100 MB of free space in the $ISC_HOME directory.

Step 5 Navigate to a directory other than $ISC_HOME.

Step 6 Use the following command to untar and unzip the appropriate isc-4.0.1-patch.tar.gz file:

gunzip -c isc-4.0.1-patch.tar.gz | tar xf -

Step 7 Log in with the same username as the owner of your supported version of ISC.

Step 8 If ISC is running, use the following command to stop the database, name server, and WatchDog on the machine on which it is running:

$ stopall

Step 9 If you are running on ISC 3.2.2 or 3.2.2.3, install ISC 4.0, as documented in Cisco IP Solution Center Installation Guide, 4.0.

Step 10 Use the following command to run the patch installation script:

$ ./iscpatchinstall

a. When you run this script, you will be asked to ensure that you have followed the equivalent of Step 7 and Step 8, and as part of the installation, you will be asked to confirm the equivalent of Step 4.

b. To accept the default value for a prompt indicated in [ ], for example, [n] or [y], press Enter. To terminate the installer at any time, press Ctrl-C. Specifically you will be asked to enter a new path or press Enter for the default [/opt/isc-4.0].

c. When asked, enter the ISC admin username and password.

d. At the end of the installation, you will receive a message that the Patch installation is complete.

Step 11 Use the following command on the ISC server to untar and unzip the database schema upgrade package:

gunzip -c ISC401_UpgradeTool.tar.gz | tar xf -

The directory ISC401_UpgradeTool is created. Before you proceed, read the README file that is located in this directory.

Step 12 Use the following commands on the ISC server to use the upgrade tool:

cd ISC401_UpgradeTool

./upgradeISCSchema.sh <full path of ISC_HOME>

The log messages are printed on the screen and written in the log file contained in the log directory under the directory ISC401_UpgradeTool.

Step 13 If you choose to uninstall this patch after successfully installing, follow the steps in the "Uninstall" section.


Uninstall

To uninstall the ISC 4.0.1 Maintenance Release that was successfully installed by following the steps in the "Upgrade Paths" section, follow these steps:


Step 1 Log in with the same username as the owner of ISC.

Step 2 If ISC 4.0.1 is running, use the following command to stop the database, name server, and WatchDog on the machine on which it is running:

$ stopall

Step 3 Navigate to the directory $ISC_HOME/patch/isc4.0.1.0-patch, where the files and executable prior to installing ISC 4.0.1 were stored.

Step 4 Use the following command to run the patch script to uninstall:

$ ./iscpatchrollback

a. When you run this script, you will be asked to ensure that you have followed the equivalent of Step 1 and Step 2.

b. To accept the default value for a prompt indicated in [ ], for example, [n] or [y], press Enter. To terminate the installer at any time, press Ctrl-C.

c. At the end of the uninstall, you will receive a message that the Patch rollback is complete.

Step 5 Restore the repository that you backed up in Step 1 of the "Upgrade Paths" section, as explained in Appendix C of Cisco IP Solution Center Installation Guide, 4.0 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0/install


Note When you uninstall ISC 4.0.1, you do not remove modifications made to the repository. Any Service Requests provisioned under ISC 4.0.1 will then need to be reprovisioned.



Important Notes

1. All ISC patches are available at: http://www.cisco.com/cgi-bin/tablebuild.pl/isc

2. The supported Sybase and Oracle databases behave differently. All GUI queries are case insensitive for Sybase and case sensitive for Oracle.

3. ISC does not work with pop-up blockers in a web browser. If you have pop-up blockers installed, disable it.

Documentation Road Map for Cisco IP Solution Center, 4.0

This section describes documentation resources to help you find information about Cisco IP Solution Center (ISC), 4.0.

The entire documentation set for Cisco IP Solution Center, 4.0 can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0

The following documents comprise the ISC 4.0 documentation set.


Note All documentation might be upgraded.


General documentation (in suggested reading order):

Cisco IP Solution Center Documentation Guide, 4.0

The contents of this document are:

Product Documentation Set (URLs for all the documentation in this documentation set)

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Cisco IP Solution Center Release Notes, 4.0

The contents of this document are:

Introduction

System Recommendations

New and Changed Information for ISC 4.0

Limitations and Restrictions

Important Notes

Documentation Road Map for Cisco IP Solution Center, 4.0

Known Problems in Cisco IP Solution Center, 4.0

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Cisco IP Solution Center Installation Guide, 4.0

The contents of this document are:

System Recommendations

Installing and Logging Into ISC

Setting Up Oracle for ISC

Setting Up Cisco CNS IE2100 Appliances Running Cisco CNS Configuration Engine 1.3.x and 1.4 Software with ISC

Backup and Restore of ISC Repository and Standby System

Troubleshooting

Cisco IP Solution Center Infrastructure Reference, 4.0

The contents of this document are:

Getting Started

WatchDog Commands

Service Inventory > Inventory and Connection Manager

Service Inventory > Inventory and Connection Manager > Inventory Manager

Service Inventory > Device Console

Service Design

Monitoring

Administration

Cisco CNS IE2100 Appliances

Property Settings

Glossary

Cisco IP Solution Center System Error Messages, 4.0

The contents of this document are:

API Message Format

System Error Messages

Application and technology documentation (listed alphabetically):

Cisco IP Solution Center L2VPN User Guide, 4.0

The contents of this document are:

ISC L2VPN, L2TPv3, and VPLS Concepts

Setting up the ISC Service

Creating an L2VPN Policy

Managing an L2VPN Service Request

Creating an L2TPv3 Policy

Managing an L2TPv3 Service Request

Creating a VPLS Policy

Managing a VPLS Service Request

Managing and Auditing Service Requests

Cisco IP Solution Center MPLS VPN User Guide, 4.0

The contents of this document are:

IP Solution Center—MPLS VPN

Provisioning an Unmanaged Multi-VRF CE

MPLS VPN Service Policies

MPLS VPN Service Requests

Provisioning Regular PE-CE Links

Provisioning MVRFCE PE-CE Links

Provisioning Management VPN

Provisioning Cable Services

Provisioning Carrier Supporting Carrier

Provisioning Multiple Devices

Spanning Multiple Autonomous Systems

Setting Up the Network

Service Request Transition States

Troubleshooting MPLS VPN

Cisco IP Solution Center Quality of Service User Guide, 4.0

The contents of this document are:

ISC Quality of Service Concepts

Network Architecture

QoS Service Model Overview

Prerequisites and Assumptions

Provisioning Process for IP QoS

QoS Policy Parameters

Applying QoS Policies to VPN Services

Auditing and Reports

Sample Configurations

Cisco IP Solution Center Traffic Engineering Management User Guide, 4.0

The contents of this document are:

Introduction to ISC TEM

Setting Up the Service

TE Network Discovery

TE Resource Management

Basic Tunnel Management

Advanced Primary Tunnel Management

Protection Planning

Traffic Admission

Administration

Task Monitoring

TE Topology

Traffic Engineering Management GUI

Warnings and Violations

Document Type Definition (DTD) File

API documentation:

Cisco IP Solution Center API Programmer Guide, 4.0

The contents of this document are:

Introduction

Getting Started

Common APIs

Using Templates

Monitoring APIs

MPLS Provisioning

L2VPN Provisioning

VPLS Provisioning

QoS Provisioning

IPsec Provisioning (This feature is NOT SUPPORTED in this release.)

NAT Provisioning (This feature is NOT SUPPORTED in this release.)

Firewall Provisioning (This feature is NOT SUPPORTED in this release.)

GUI to API Mapping

Implementing a Notification Servlet

Index: Cisco IP Solution Center API Programmer Reference, 4.0

The contents of this index are:

README file that explains features that are not supported in this release

XML Examples

Known Problems in Cisco IP Solution Center, 4.0

To find known problems in Cisco IP Solution Center, use the following URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

You must log into CCO.

You can search for specific bugs or search for a range by product name. This tool enables you to query for keywords, severity, range, or version.

The results display bug ID and title, found-in version, fixed-in version, and status. The bug ID is a hyperlink to detailed information for the bug ID's product, component, severity, first found-in, and release notes.

The results could be displayed in a feature matrix or spreadsheet.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html