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Cisco IP Solution Center

Cisco IP Solution Center Documentation Guide, 3.1

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Documentation Guide for Cisco IP Solution Center, 3.1

Table Of Contents

Documentation Guide for
Cisco IP Solution Center, 3.1

Product Documentation Set

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Documentation Guide for
Cisco IP Solution Center, 3.1


Product Documentation Set

The entire documentation set for Cisco IP Solution Center, 3.1 can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1

This Documentation Guide for Cisco IP Solution Center, 3.1 is shipped with this product and is available on CCO:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1/docguide

Additional documentation that is available on CCO and is applicable to all the services is listed in the recommended reading order, as follows:

Release Notes for Cisco IP Solution Center, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/relnotes

Cisco IP Solution Center Installation Guide, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/install

Cisco IP Solution Center Infrastructure Reference, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/infrastr

Cisco IP Solution Center System Error Messages, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/mess

The following service user guides are also available on CCO and are listed alphabetically:

Cisco IP Solution Center, 3.1: L2VPN Management User Guide, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/l2vpn

Cisco IP Solution Center, 3.1: MPLS VPN Management User Guide, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/mpls

Cisco IP Solution Center, 3.1: Network-Based IPsec VPN Management User Guide, 3.1 This guide is for those who have purchased an IPsec and an MPLS service and want to map between them.
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/netbased

Cisco IP Solution Center, 3.1: Quality of Service Management User Guide, 3.1
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/qos

Cisco IP Solution Center, 3.1: Security Management User Guide, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/secmgmt

The following API information is also on CCO:

Cisco IP Solution Center, 3.1: API Programmer Guide, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/api/apipg

Index: Cisco IP Solution Center, 3.1: API Programmer Reference, 3.1 http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_1
/api/apiref


Note All documentation may be upgraded.


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html