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Cisco IP Solution Center

Cisco IP Solution Center Documentation Guide, 3.0

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Documentation Guide for Cisco IP Solution Center, 3.0

Table Of Contents

Documentation Guide for
Cisco IP Solution Center, 3.0

Product Documentation Set

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Documentation Guide for
Cisco IP Solution Center, 3.0


Product Documentation Set

Your product shipped with a Documentation CD-ROM. The Documentation CD-ROM contains product documentation that you can access and print. You can access the URLs listed for each document on the Documentation CD-ROM and at www.cisco.com on the World Wide Web. The entire documentation set can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0

This Documentation Guide for Cisco IP Solution Center, 3.0 (Part Number: 78-15765) is shipped with this product and is available on CCO:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0/docguide

The following documents are available on CCO only and are applicable to all the services:

Release Notes for Cisco IP Solution Center, 3.0 (Part Number: OL-4340) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/relnotes

Cisco IP Solution Center Installation Guide, 3.0 (Part Number: OL-4341) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/install

Cisco IP Solution Center Infrastructure Reference, 3.0 (Part Number: OL-4342) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/infrastr

The following service user guides are also available on CCO:

Cisco IP Solution Center, 3.0: L2VPN Management User Guide, 3.0 (Part Number: OL-4343) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/l2vpn

Cisco IP Solution Center, 3.0: MPLS VPN Management User Guide, 3.0 (Part Number: OL-4344) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/mpls


Note Prior to this release, the base for this service was Cisco VPN Solutions Center (VPNSC): MPLS Solution, 2.2, also known as the MPLS VPN Solution, 2.2.


Cisco IP Solution Center, 3.0: Quality of Service Management User Guide, 3.0 (Part Number: OL-4345) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/qos

Cisco IP Solution Center, 3.0: Security Management User Guide, 3.0 (Part Number: OL-4346) http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/3_0
/secmgmt/index.htm


Note Prior to this release, the base for this service was Cisco VPN Solutions Center (VPNSC): IPsec Solution, 2.2, also known as the IPsec VPN Solution, 2.2.


API information is available in ISC_NBI_Distribution.zip. The APIs are licensed individually. To access this zip file, use one of the following paths:

1. ftp ftpeng.cisco.com

2. For the Name, enter anonymous

3. Follow the instructions to enter the Password.

4. bin


Note For security purposes, ls and dir do not work. Therefore, type commands exactly as specified, including the case.


5. cd /isc

6. get ISC30GAdoc.zip

or

1. In a browser, enter:

ftp://ftpeng.cisco.com/isc/ISC30GAdoc.zip


Note All documentation may be upgraded.


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html.