User Guide for Cisco Prime Central for Hosted Collaboration Solution, 1.0.1
Chapter 1: Introduction
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Table Of Contents


Overview of Prime Central for HCS

Terminology Used In Prime Central for HCS

Prime Central for HCS Service Assurance Architecture

Prime Central for HCS Components


This chapter describes the Prime Central for HCS software. It includes:

Overview of Prime Central for HCS

Terminology Used In Prime Central for HCS

Prime Central for HCS Service Assurance Architecture

Overview of Prime Central for HCS

Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC).Prime Central for HCS was earlier known as Cisco Hosted Collaboration Mediation. Prime Central for HCS provides a single-pane view of assurance data in the hosted environment. Prime Central for HCS acts as a bridge among customer-specific implementations of the following domain managers, in a virtualized environment.

Cisco Unified Operations Manager (CUOM)

Infrastructure Monitor

Cisco Unified Computing System Manager (UCSM)

Data Center Network Manager (DCNM) - SAN

Data Center Network Manager (DCNM) - LAN

Prime Central for HCS aggregates data from multiple instances of these domain managers, so that a user logging into Prime Central for HCS, can view aggregated customer data in a single window. It comprises a set of administration and dashboard portlets.

The portlets enable you to aggregate data from each instance of CUOM, Infrastructure Monitor, UCSM, DCNM-SAN, and DCNM-LAN.

Prime Central for HCS as a service assurance management platform, has following key capabilities:

A scalable, extensible, and a high-performance platform.

All components deployable in virtualized fashion on UCS.

The platform has a northbound interface.

Prime Central for HCS supports service provider dashboard to view the events generated from domain managers.

Figure 1-1 Dashboard Portlets

The following portlets can be launched from the dashboard:

List of all events (Alarm Browser - All Events)

Includes all events detected by Prime Central for HCS from the underlying domain managers

Events are color coded, based on severity

Service events from Service Visualizer will be filtered out from this view

Root Cause Events—Synthetic events that were determined to be root-cause of the failure.

Service Events—Service-impact events describe the state of services; this is an event generated to notify the state of the top node in the service impact tree.

List of Undetermined Events—Child events that are part of the correlation tree for which a clearing event has not arrived. Parent events of these child events are cleared since Resolution events were sent to clear them.

Service Availability—Displays service model with tree listing customers, application clusters, and VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based on the overall status of its services, such as voice, voicemail, and availability

Infrastructure Monitoring—Used to view vCenter event details and performance monitoring data for management application such as vCenter server, CUOM, Cisco Unified Communications Domain Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Cisco Unified Contact Center Management Portal (CCMP).

Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime Central for HCS.

Terminology Used In Prime Central for HCS

The following list explains the terminology used in Prime Central for HCS:

SDR—Shared Data Repository. SDR is a central repository in HCS to store common data used by multiple components of HCS. It maps the customers with the devices and it allows for a one-time configuration of common information that is shared by all the HCS components.

CUOM—Cisco Unified Operations Manager. A product from the Cisco Unified Communications Management Suite. It provides a comprehensive and efficient solution for network management and allows you to monitor Cisco Unified Communications deployments.

Infrastructure Monitoring—Infrastructure Monitoring provides centralized control and visibility at every level of virtual infrastructure by monitoring vCenter, CCIE, CUCDM, and CCMP.

UCSM—Cisco Unified Computing System Manager. UCSM provides unified, embedded management of all software and hardware components of the Cisco Unified Computing System, across multiple chassis and thousands of virtual machines.

DCNM—Data Center Network Manager (DCNM) is a management solution that increases overall data center infrastructure uptime and reliability. In this way it improves business continuity. Cisco DCNM:

Automates the provisioning process

Proactively monitors the SAN and LAN by detecting performance degradation

Secures the network

Streamlines the diagnosis of dysfunctional network elements.

Prime Central for HCS Service Assurance Architecture

Prime Central for HCS uses HTTP or HTTPS protocols for communication and supports VMware-based deployment.

Prime Central for HCS periodically interacts with SDR for HCS inventory-related data. It uses SDR to perform service impact analysis and root cause analysis.

When you cross-launch the domain managers, CUOM and DCNM-SAN, Prime Central for HCS Service Assurance uses single sign-on to cross launch these applications. It does this using the HTTPS connection. Prime Central for HCS Service Assurance does not support single sign-on for Infrastructure monitoring, UCS Manager, and DCNM-LAN. When you cross-launch to any of the domain managers, you must sign in by entering the username and password of the respective domain manager.

Prime Central for HCS Components

Prime Central for HCS comprises the following components. If the Prime Central for HCS VMs are configured with automatic start-up, the automatic start-up order the for VMs are: Prime Central, Event Collector, Correlation Engine, Service Visualizer, and Infrastructure Management.

Event Collector

Key Event Collector functions used in the HCS architecture include:

List of active events (active problem events)

Event classification

Event persistence

Event deduplication, flapping suppression

Performs a part of the event correlation function.

Event enrichment

Prime Central for HCS northbound interface: Forward normalized events as SNMP traps to northbound MSP systems.

Correlation Engine

In the HCS reference architecture, the following are key functions and interfaces for the Correlation Engine:

Correlation Engine server will be used to query external sources for additional data (SDR) necessary for event correlation and root-cause analysis (RCA). Data sources in HCS include SDR, which contains the relationships between HCS components necessary to correlate events and perform root cause analysis. The interface that is used is direct database access to the SDR.

Service Visualizer

Service Visualizer monitors the Event Collector for incoming events. ServiceVisualizer accesses the SDR to create service models that respond to the data received in the incoming events. For example, the incoming event data can change the status of a service of a potential SLA violation.

Infrastructure Monitoring

Infrastructure Monitoring helps you identify and resolve virtual server availability and performance issues. It includes the following agents:

VMware VI agent, used to connect with VMware vCenter server via secure API calls and collect the information regarding all the clusters/hosts/VM/datastores in the data center.

Agentless monitoring for management and auxiliary applications.

These agents poll management and auxiliary app servers using the SNMP agent running on these servers.