Programmer's Guide for Cisco Prime Central for Hosted Collaboration Solution, 1.0.1
Appendix B: Service Use Cases
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Service Use Cases

Table Of Contents

Service Use Cases


Service Use Cases


This chapter lists the service use cases covered as part of Prime Central for HCS 1.0.1

Table B-1 Service Use Cases for Release 1.0.1

Name
Service Model
EventTypeId
Event Processing Stages

CUCM Critical Processes Failure

Customer Voice Service

OM_CUCM_Processes

Root cause analysis

Service impact analysis

VMWare VM Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

VC_VM_Avlblty

Root cause analysis

Service impact analysis

VMWare ESXi Host Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

UCS Blade Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

UCS Chassis Failure - CUCM

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity,

UCS_Chassis_Avlblty

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

CUCM Clustering Problems (loss of SDL link, version mismatch)

Customer Voice Service

OM_CUCM_Redundancy,

OM_CUCM_NodeRestart

Service impact analysis

Changes in number of registered phones

Customer Voice Service

OM_CUCM_Endpt_Connectivity,

OM_CUCM_Registration

Service impact analysis

CUCxn Critical Processes Failure

Customer Voice Service

OM_CUCxn_Processes

Root cause analysis

Service impact analysis

VMWare VM Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity,

VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

VMWare ESXi Host Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

UCS Blade Failure - CUCxn

Customer Voice Service

OM_CUCxn_OM_Connectivity,

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

UCS Chassis Failure - CUCxn

Customer Voice Service

UCS_Chassis_Avlblty

UCS_Blade_Avlblty,

VC_Host_Avlblt, VC_VM_Avlblty,

UCS_Virtual_Net_If

Root cause analysis

Service impact analysis

CUCxn Clustering Problems

Customer Voice Service

OM_CUCxn_Redundancy

Root cause analysis

Service impact analysis

VM Resources - memory

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - CPU

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - CPU ready time

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - Disk Usage

VM IaaS

VC_VM_Resources

Service impact analysis

VM Resources - Disk Latency

VM IaaS

VC_VM_Resources

Service impact analysis

CUCM Application Cold Failure

Customer Voice Service

OM_CUCM_NodeRestart,

OM_CUCM_OM_Connectivity

Service impact analysis

Changes in number of registered gateways and media devices

Customer Voice Service

OM_CUCM_Endpt_Connectivity,

OM_CUCM_Registration

Service impact analysis

Insufficient Virtual Memory

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

CPU Related Problems (CPU Pegging, High CPU, etc.)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

Call throttling failures (code red)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

Call throttling failures (code yellow)

Customer Voice Service

OM_CUCM_App_Resources

Service impact analysis

High Utilization of resources shared by all customer sites (MTP, MOH, Conferencing resources)

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

Route List Exhausted

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

Media List Exhausted

Customer Voice Service

OM_CUCM_CC_Resources

Service impact analysis

CUCxn Application Cold Failure

Customer Voice Service

OM_CUCxn_OM_Connectivity,

Service impact analysis

Memory, CPU, disk threshold exceeded

Customer Voice Service

OM_CUCxn_App_Resources

Service impact analysis

Number of available licences low, expired

Customer Voice Service

OM_Voicemail_Resources

Service impact analysis

TFTP Server (for UC services) - Critical Processes Failure

Customer Voice Service

ITM_TFTP_Processes

Service impact analysis