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Release Notes for Cisco Prime Central for Hosted Collaboration Solution, 1.0.1

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Release Notes for Prime Central for Cisco Hosted Collaboration Solution , 1.0.1

Table Of Contents

Release Notes for Prime Central for Cisco Hosted Collaboration Solution , 1.0.1

Contents

Introduction

What's New in Prime Central for HCS 1.0.1

Known Problems

Resolved Issues

Related Documentation

Obtaining Documentation and Submitting a Service Request


Release Notes for Prime Central for Cisco Hosted Collaboration Solution , 1.0.1


October 17, 2012, OL-27549-01

This document describes the new features and known problems that are applicable to Prime Central for Cisco Hosted Collaboration Solution , release 1.0.1.

Prime Central for HCS provides the following capabilities:

Root-cause analysis

Service impact analysis

Event normalization

Event enrichment

Event de-duplication

New Prime Central dashboard

Single normalized northbound interface

Cross-launch capabilities to Service Assurance domain managers

Multiple NBI subscriptions

Integration with Shared Data Repository (SDR)

Monitoring HCS auxiliary applications and management system

Foundation for root-cause analysis/service-impact analysis with support for specific rules.

These release notes accompany the User Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, the Installation Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, the Programmer's Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, and the Open Source License Agreement for Prime Central for Cisco Hosted Collaboration Solution Assurance1.0.1.

Contents

This document contains the following sections:

Introduction

What's New in Prime Central for HCS 1.0.1

Known Problems

Resolved Issues

Related Documentation

Obtaining Documentation and Submitting a Service Request

Introduction

Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC). Prime Central for Cisco Hosted Collaboration Solution was formerly known as Cisco Hosted Collaboration Mediation. Prime Central for HCS provides a single-pane view of assurance data in the hosted environment. Prime Central for HCS acts as a bridge among customer-specific implementations of the following domain managers, in a virtualized environment.

Cisco Unified Operations Manager (CUOM)

Infrastructure Monitor

Cisco Unified Computing System Manager (UCSM)

Data Center Network Manager (DCNM) - SAN

Data Center Network Manager (DCNM) - LAN

Prime Central for HCS aggregates data from multiple instances of these domain managers, so that a user logging into Prime Central for HCS can view aggregated customer data in a single window. It comprises a set of administration and dashboard portlets.

The portlets enable you to aggregate data from each virtualized instance of CUOM, Infrastructure Monitor, UCSM, DCNM-SAN, and DCNM-LAN.

Prime Central for Cisco Hosted Collaboration Solution as a service assurance management platform, has following key capabilities:

A scalable, extensible, and a high-performance platform.

All components deployable in virtualized fashion on UCS platform.

The platform has a northbound interface.

Prime Central for Cisco Hosted Collaboration Solution supports service provider dashboard to view the events generated from domain managers. The name of the product is represented as Prime Central for HCS within the application GUI.

The following portlets can be launched from the dashboard:

List of all events (Alarm Browser - All Events)

Includes all events detected by Prime Central for HCS from the underlying domain managers

Events are color coded, based on severity

Service events from Service Visualizer will be filtered out from this view

Root Cause Events—Synthetic events that were determined to be root-cause of the failure.

Service Events—Service-impact events describe the state of services; this is an event generated to notify the state of the top node in the service impact tree.

List of Undetermined Events—Child events that are part of the correlation tree for which a clearing event has not arrived. Parent events of these child events are cleared since Resolution events were sent to clear them.

Service Availability—Displays service model with tree listing customers, application clusters, and VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based on the overall status of its services, such as voice, voicemail, and availability

Infrastructure Monitoring—Used to view vCenter event details and performance monitoring data for management application such as vCenter server, CUOM, Cisco Unified Communications Domain Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Cisco Unified Contact Center Management Portal (CCMP).

Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime Central for Cisco Hosted Collaboration Solution .

What's New in Prime Central for HCS 1.0.1

The following are the new features that Prime Central for HCS 1.0.1 provides:

Root-Cause Analysis—The synthetic events that are generated as part of root cause analysis (RCA) help you determine the exact reason of a fault. When a significant fault happens in the HCS system (for example, a VM that hosts an UC application fails or a UCS blade fails), numerous events are generated. The RCA feature attempts to determine the root cause event from the numerous events that are seen during this fault condition. For the VM failure scenario, Prime Central for HCS receives several events about the VM and the UC application. It then determines that the VM down event is the root cause for the numerous events seen from the UC application.You can follow up based on the RCA to see what the next steps are.

Service Impact Analysis—Service impact analysis helps you understand the impact caused to services due to a failure, or whether failures are in the path of a service or protected by redundancy. This is the event generated to notify of the state of the top node in the service impact tree. There are no events generated for the state of other nodes in the service impact tree. These events are generated by Prime Central for HCS based on predefined policy and received raw events.

Service Use Cases—Release 1.0.1 ships with capabilities for a set of use cases, which represent root-cause events in case an event (respective to the use case) occurs in HCS system. The following categories of use cases are addressed in this release:

Customer UC applications availability

Inter-customer/off-net UC services availability

Site UC service availability

Voice service quality

Shared DC service availability

Management services availability

Seamless upgrade from release 1.0. Using the Prime Central for HCS 1.0.1 upgrade scripts, you can migrate your system to release 1.0.1 from 1.0 without loss of data or downtime. You have the option of taking snapshots of the virtual machine, in case you wish to revert to your former set up in the event of an upgrade failure.

Known Problems

Table 1 describes problems known to exist in this release.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com).


Table 1 Known Issues in Prime Central for HCS 1.0.1 

Bug ID
Summary

CSCub46860

When you install the Infrastructure Monitoring installer, you are prompted for a username to be referred to, at the prompt of HCM-Fulfillment. However, the username at the prompt of HCM-Fulfillment defaults to "admin".

CSCtx96038

If you subscribed to the NBI without any filters, you will receive non-service impact events as well.

CSCty13970

When you click the Freeze/Unfreeze toggle icon, the icon changes the first time you click it. When you click the second time, it does not change its representation.

CSCtz67922

When the publisher of a CUCM or CUCxn non-redundant cluster is down, then the cluster availability is shown as Marginal.

CSCua31715

When you delete an event in Prime Central for HCS before you acknowledge the event in CUOM, a new false event is created. If you acknowledge the event in CUOM and do not delete the event on Prime Central for HCS, the event count is deduplicated.

CSCub24429

The CUOM events that participate in Service Impact Analysis appear under OtherEvents event filter.

CSCub28470

When you cross launch to CUOM using IE, you may encouter the following error:

Error: no 'cmd' paramter receiv

CSCub32264

After you restart a TEMS event, it appears in purple color instead of appearing in blue color.

CSCub37907

Sometimes, the service tree appears distorted.

CSCtw95785

You can open only one Service Availability view per session per user ID. You cannot launch multiple views of Service Availability portlet in a single session.

CSCub44113

When you cross launch to Service Visualizer, and click on a customer's name (different from the customer whose tree is already didplayed) to view the service tree on the Service Viewer pane, the pane is stuck and a black screen appears.

Subsequently, the AEL also returns a black screen on Prime Central for HCS dashboard.

CSCtx58074

Sometimes, when you try to open the AEL from the Prime Central for HCS GUI, you will see the following error message:

"W0025 the event list is unavailable, contact..."

CSCub26506

Sometimes, when you subscribe or unsubscribe, your request fails the first time.

CSCub28323

Prime Central for HCS monitors isatap and teredo tunnel interfaces.

CSCub46751

If your HCM-Fulfillment admin password, which you supply at the time of installing Infrastructure Monitoring installer, contains the special character exclamation mark (!), the operation fails. The password is rejected.

CSCub45774

Service Viewer does not display service tree.

CSCub48861

Integration of Prime Central for HCS and Domain Manager Adapter (DMA-IM) fails. This happens because the situation filename resides in a directory, the structure which does not follow the approved directory structure for DMA-IM.


Resolved Issues

The following table lists the issues that were present in release 1.0, which are now resolved.

Table 2 Resolved Issues in Prime Central for HCS, Release 1.0.1 

Bug ID
Summary

CSCtx36493

The cluster availability status was not marked Down despite all the subscriber and publisher nodes being Down. This issue is now resolved.

CSCtx64555

When you subscribed to NBI events multiple times without unsubscribing the previous subscription, your initial subscription was overwritten with the later one. Prime Central for HCS now allows for multiple subscriptions. This issue is now resolved.

CSCtx89633

The About button in Prime Central for HCS defined the Version and Patch of the application as Undefined. The About screen now contains the accurate information. This issue is now resolved.

CSCtx92232

When you tried to unsubscribe NBI events in less than 15 seconds from time of subsciption, you encountered an exception on the server side. This issue is now resolved.

CSCtx92244

The event that is reported when the VCenter Cluster Effective Memory Low threshold is reached, did not have a proper EventTypeID classification. It was either blank or contained the string default.This issue is now resolved.

CSCtx96090

Filtering service impacts events using ServiceName field did not return accurate details. This issue is now resolved.

CSCty11225

The maximize icon did not help you maximize the Service Tree view. This issue is now resolved.

CSCty14460

When you tried to close Alarm Browser - All Events portlet using the close icon (on Internet Explorer), the portlet did not close properly. This issue is now resolved.

CSCty14541

The Add Portlet icon (the plus symbol) was obscured by Alarm Browser - All Events portlet (on Internet Explorer). This issue is now resolved.

CSCty14759

When you tried to assign an event to a user that is not centraladmin or nobody, you encountered an error message. This issue is now resolved.

CSCty17315

When you are logged in with a username that is not centraladmin, and you try to take ownership of an event, the event automatically gets assigned to the user centraladmin.

CSCty24091

When you set up a proxy from a root environment, the Tomcat init script hanged while running the wget. This issue is now resolved.

CSCty22784

Cross launching to a domain manager from an event listed in the Alarm Browser - AEL All Events portlet was not possible if you logged in to Prime Central for HCS using Internet Explorer 8.0. This issue is now resolved.


Related Documentation

Table 3 lists the Prime Central for HCS documentation set.

We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates. You must access the links in Table 3 for the most-current Prime Central for HCS 1.0.1 documentation.

Table 3 Related Documentation 

Document Title
Available Formats

User Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1

On Cisco.com:

http://www.cisco.com/en/US/products/ps12491/products_user_guide_list.html

Installation Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1

On Cisco.com:

http://www.cisco.com/en/US/products/ps12491/prod_installation_guides_list.html

Programmer's Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1

On Cisco.com

http://www.cisco.com/en/US/products/ps12491/prod_technical_reference_list.html

Release Notes for Prime Central for Cisco Hosted Collaboration Solution 1.0.1

(this document)

On Cisco.com:

http://www.cisco.com/en/US/products/ps12491/prod_release_notes_list.html

Open Source Used In Prime Central for Cisco Hosted Collaboration Solution 1.0.1

On Cisco.com:

http://www.cisco.com/en/US/products/ps12491/products_licensing_information_listing.html


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.