Table Of Contents
Release Notes for Prime Central for Cisco Hosted Collaboration Solution , 1.0.1
October 17, 2012, OL-27549-01
This document describes the new features and known problems that are applicable to Prime Central for Cisco Hosted Collaboration Solution , release 1.0.1.
Prime Central for HCS provides the following capabilities:
•Service impact analysis
•New Prime Central dashboard
•Single normalized northbound interface
•Cross-launch capabilities to Service Assurance domain managers
•Multiple NBI subscriptions
•Integration with Shared Data Repository (SDR)
•Monitoring HCS auxiliary applications and management system
•Foundation for root-cause analysis/service-impact analysis with support for specific rules.
These release notes accompany the User Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, the Installation Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, the Programmer's Guide for Prime Central for Cisco Hosted Collaboration Solution Assurance 1.0.1, and the Open Source License Agreement for Prime Central for Cisco Hosted Collaboration Solution Assurance1.0.1.
This document contains the following sections:
Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC). Prime Central for Cisco Hosted Collaboration Solution was formerly known as Cisco Hosted Collaboration Mediation. Prime Central for HCS provides a single-pane view of assurance data in the hosted environment. Prime Central for HCS acts as a bridge among customer-specific implementations of the following domain managers, in a virtualized environment.
•Cisco Unified Operations Manager (CUOM)
•Cisco Unified Computing System Manager (UCSM)
•Data Center Network Manager (DCNM) - SAN
•Data Center Network Manager (DCNM) - LAN
Prime Central for HCS aggregates data from multiple instances of these domain managers, so that a user logging into Prime Central for HCS can view aggregated customer data in a single window. It comprises a set of administration and dashboard portlets.
The portlets enable you to aggregate data from each virtualized instance of CUOM, Infrastructure Monitor, UCSM, DCNM-SAN, and DCNM-LAN.
Prime Central for Cisco Hosted Collaboration Solution as a service assurance management platform, has following key capabilities:
•A scalable, extensible, and a high-performance platform.
•All components deployable in virtualized fashion on UCS platform.
•The platform has a northbound interface.
Prime Central for Cisco Hosted Collaboration Solution supports service provider dashboard to view the events generated from domain managers. The name of the product is represented as Prime Central for HCS within the application GUI.
The following portlets can be launched from the dashboard:
•List of all events (Alarm Browser - All Events)
–Includes all events detected by Prime Central for HCS from the underlying domain managers
–Events are color coded, based on severity
–Service events from Service Visualizer will be filtered out from this view
•Root Cause Events—Synthetic events that were determined to be root-cause of the failure.
•Service Events—Service-impact events describe the state of services; this is an event generated to notify the state of the top node in the service impact tree.
•List of Undetermined Events—Child events that are part of the correlation tree for which a clearing event has not arrived. Parent events of these child events are cleared since Resolution events were sent to clear them.
•Service Availability—Displays service model with tree listing customers, application clusters, and VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based on the overall status of its services, such as voice, voicemail, and availability
•Infrastructure Monitoring—Used to view vCenter event details and performance monitoring data for management application such as vCenter server, CUOM, Cisco Unified Communications Domain Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Cisco Unified Contact Center Management Portal (CCMP).
•Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime Central for Cisco Hosted Collaboration Solution .
What's New in Prime Central for HCS 1.0.1
The following are the new features that Prime Central for HCS 1.0.1 provides:
•Root-Cause Analysis—The synthetic events that are generated as part of root cause analysis (RCA) help you determine the exact reason of a fault. When a significant fault happens in the HCS system (for example, a VM that hosts an UC application fails or a UCS blade fails), numerous events are generated. The RCA feature attempts to determine the root cause event from the numerous events that are seen during this fault condition. For the VM failure scenario, Prime Central for HCS receives several events about the VM and the UC application. It then determines that the VM down event is the root cause for the numerous events seen from the UC application.You can follow up based on the RCA to see what the next steps are.
•Service Impact Analysis—Service impact analysis helps you understand the impact caused to services due to a failure, or whether failures are in the path of a service or protected by redundancy. This is the event generated to notify of the state of the top node in the service impact tree. There are no events generated for the state of other nodes in the service impact tree. These events are generated by Prime Central for HCS based on predefined policy and received raw events.
•Service Use Cases—Release 1.0.1 ships with capabilities for a set of use cases, which represent root-cause events in case an event (respective to the use case) occurs in HCS system. The following categories of use cases are addressed in this release:
–Customer UC applications availability
–Inter-customer/off-net UC services availability
–Site UC service availability
–Voice service quality
–Shared DC service availability
–Management services availability
•Seamless upgrade from release 1.0. Using the Prime Central for HCS 1.0.1 upgrade scripts, you can migrate your system to release 1.0.1 from 1.0 without loss of data or downtime. You have the option of taking snapshots of the virtual machine, in case you wish to revert to your former set up in the event of an upgrade failure.
Table 1 describes problems known to exist in this release.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com).
The following table lists the issues that were present in release 1.0, which are now resolved.
Table 3 lists the Prime Central for HCS documentation set.
We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates. You must access the links in Table 3 for the most-current Prime Central for HCS 1.0.1 documentation.
Table 3 Related Documentation
Document Title Available Formats
User Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1
Installation Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1
Programmer's Guide for Prime Central for Cisco Hosted Collaboration Solution 1.0.1
Release Notes for Prime Central for Cisco Hosted Collaboration Solution 1.0.1
Open Source Used In Prime Central for Cisco Hosted Collaboration Solution 1.0.1
Obtaining Documentation and Submitting a Service Request
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