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Release Notes for Cisco Element Manager System 3.2

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Release Notes for Cisco Element Management Framework v3.2

Table Of Contents

Release Notes for
Cisco Element Management Framework v3.2

Contents

Introduction

Enhancements in This Release

Solaris 8 Support

Improved Scale and Performance

Availability Improvements: Cisco EMF Backup

Cisco EMF v3.0.4 and v3.1 EMS Compatibility

Usability Enhancements

Important Functionality Changes

System Requirements

System Requirements and Solaris Release Choice

Known Limitations in the Release

Cisco EMF CORBA Gateway Runtime component

How to remove the Orbix demon from Cisco EMF process control

Installation

Locating Cisco EMF Patches

Solaris Patches

Solaris 2.6 Patches

Solaris 8 Patches

Important Notes

Default Backup Directory

Desktop Color Setup

Cisco EMF EMS Interoperability

Caveats

Open Caveats (Application Framework)

Open Caveats (Applications)

Open Caveats (Infrastructure)

Open Caveats (Between Release and 1st October 2001)

Resolved Between Cisco EMF v3.1 and This Release

Troubleshooting

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for
Cisco Element Management Framework v3.2


Contents

This document is divided into the following sections:

"Introduction" section

"Enhancements in This Release" section

Solaris 8 Support

Improved Scale and Performance

Availability Improvements: Cisco EMF Backup

Cisco EMF v3.0.4 and v3.1 EMS Compatibility

Usability Enhancements

Important Functionality Changes

"System Requirements" section

System Requirements and Solaris Release Choice

"Known Limitations in the Release" section

"Installation" section

Locating Cisco EMF Patches

Solaris Patches

Solaris 8 Patches

"Important Notes" section

Default Backup Directory

Desktop Color Setup

Cisco EMF EMS Interoperability

"Caveats" section

"Troubleshooting" section

"Related Documentation" section

"Obtaining Documentation" section

"Obtaining Technical Assistance" section

Introduction

Cisco Element Management Framework (Cisco EMF) is the homogeneous element management layer of the Cisco Internet Operation Support System (OSS) building on and adding to the Cisco EMF v3.0 and v3.1 product functionality. It comprises a highly scalable framework designed to support carrier-class Element Managers (EMSs) across Cisco's service-provider product lines with network event management. A range of EMSs are available on Cisco EMF v3.0, with additional EMSs available on Cisco EMF v3.1.

Cisco EMF provides common interfaces and element management services to applications in the network and service management levels of Cisco Internet OSS.

Cisco EMF v3.2 is an update release to Cisco EMF v3.1. As well as the major feature enhancements detailed below, a large number of bug fixes and minor customer enhancements are included in this release. Please consult Cisco DDTS for full details of bugs resolved in the Cisco EMF v3.2 release.

For customers migrating to Cisco EMF v3.2 from Cisco EMF v3.0, it is advisable first to be familiar with the Cisco EMF v3.1 feature set - Cisco EMF v3.1 included significant enhancements in fault management capability as well as northbound integration interfaces. In particular, the Cisco EMF Event Manager application - available as an option on Cisco EMF 2.1.4 but not with Cisco EMF v3.0 - is now a standard part of Cisco EMF v3.1 (and above).

For more detailed information on Cisco EMF v3.2, please see the documentation available from CCO at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cemf/3_2/index.htm

Or as defined in Related Documentation

For information on the differences between Cisco EMF v3.0 and v3.1, please consult:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cemf/3_1/index.htm

Enhancements in This Release

Solaris 8 Support

Cisco EMF v3.2 now supports operation on Sun Microsystem's Solaris 8 as well as 2.6 operating system.

Specifically Cisco EMF supports EMSs which have been built on Solaris 2.6, and tested on Solaris 2.6 and 8.


Note If you are deploying your Cisco EMF EMS on Solaris 2.6, you cannot run on one of the newer Sun products which support Solaris 8 only. This includes the SunBlade and SunFire product ranges.



Note Please check your EMS documentation for Sun operating systems support details. While Cisco EMF supports both operating systems, individual Cisco EMF EMSs may only run on one of the two supported Solaris releases.


Improved Scale and Performance

Cisco EMF v3.2 includes a large number of improvements which increase Cisco EMF EMS scale and performance, including:

Improved Cisco EMF startup time—significantly improved over Cisco EMF v3.0 and v3.1

Improved SNMP polling capability, enabling EMSs to support more network elements. In particular, this capability is enabled by Cisco EMF support for multiple SNMP stacks. Please consult your EMS documentation for specific recommendation on the numbers of network elements supported.

Improved responsiveness when Cisco EMF EMSs are used with multiple users. Cisco EMF v3.2 EMS end user scale is defined in terms of 'active' and 'inactive' users. An active user is defined as an end user making actually use of Cisco EMF and EMS GUIs, or as having the Event Browser active and displaying events. An inactive user is defined as one who specifically is not performing GUI interaction at all, who has - for example - the Map Viewer open, but specifically is not running the Performance Manager or Event Browser applications.

Cisco EMF v3.2 EMSs typically support up to 10-30 active, with a balance of passive users up to a maximum combined total of 50 concurrent active and passive, simultaneous end users. Additional testing with specific EMSs has also shown significant improvements over Cisco EMF v3.0.4 and v3.1 based EMSs, and application responsiveness degradation as end user load increases has been radically reduced. Cisco EMF v3.2 EMSs have shown reasonable response times for thirty active, twenty inactive users, with on-going simultaneous background EMS load including background provisioning (object creation), trap processing and presence polling load. These figures will vary from EMS to EMS, so please consult appropriate EMS User and Administration documentation for complete details before purchasing deployment hardware. Also, please consult the Cisco EMF v3.2 Installation and Administration Guide for typical deployment configurations, with Sun and X clients. In particular, Cisco EMF v3.2 recommends the use of Cisco EMF Presentation Servers for multi-user deployments. With five users per CPU and 100MB per user RAM, a typical presentation server specification will be a two CPU Sun Ultra 60, with 1GB RAM, for ten users.

Significantly improved Cisco EMF EMS chassis deployment and commissioning times

Improved EMS PVC provisioning times

Availability Improvements: Cisco EMF Backup

Cisco EMF Backup, as on Cisco EMF v3.0.4-patch 9 and Cisco EMF v3.1, paused object creation operations while the backup occurred. Improvements have been made so that now in Cisco EMF v3.2 only a slight pause in object creation related occurs at the start of the backup (a `quiesce' period), to enable a consistent snapshot of all Cisco EMF and EMS databases to be taken. As part of this quiesce period, all in progress Cisco EMF object creation operations are allowed to complete, and new operations suspended until the quiesce period is over. At this time, normal Cisco EMF operation is resumed and Cisco EMF backup proceeds in tandem with normal Cisco EMF operation. This contrasts markedly with previous releases where normal operation was resumed only when the full backup was complete. This improvement is particularly significant for large databases when backup times are long.

Cisco EMF backup has been improved for Cisco EMF v3.2 EMSs, with many improvements including the following feature additions:

With Cisco EMF v3.1 and previous releases, performing a backup paused all database updates (including object and alarm creation) for the duration of the backup. In Cisco EMF v3.2, only a small quiesce period is required prior to backup commencing to ensure consistency of the data. Database backup starts and normal system operation resumes, so that Cisco EMF approaches on-line backup.

Cisco EMF v3.2 backup supports multiple backups per day without overwriting previous backups this day. This improves availability and disaster recovery time.

Command line usability has been improved, for example a -h option now displays full command line help information

Cisco EMF v3.0.4 and v3.1 EMS Compatibility

Cisco EMF v3.0 EMSs will not run on Cisco EMF v3.2 and are not supported. Cisco EMF v3.1 EMSs will be supported running on Cisco EMF v3.2 when Cisco EMF v3.2-patch1 (or above) is available.

Usability Enhancements

A number of administration and application usability enhancements are included with Cisco EMF v3.2, including:

Client switching—it is now possible, via the use of multiple simultaneous Cisco EMF sessions, to connect a Cisco EMF client or Cisco EMF presentation Server to multiple Cisco EMF management servers workstations providing that the EMS client software has been installed on the Cisco EMF client/presentation server workstation.

Cisco EMF Viewer enhancements—the multiple view structure has been simplified, the `genericObjects' view is now hidden to assist end user clarity.

A new Launch Map feature is now available from, for example object lists in Cisco EMF EMSs and Event Browser events—this enables you to navigate from an EMS GUI or other Cisco EMF application such as the Event Browser to the map which contains the relevant object with a single menu operation.

The Cisco EMF Auto Discovery GUI has been made more intuitive with a clear workflow defined by the GUI.

Event propagation in Cisco EMF EMS chassis map views has been improved. At the chassis level, in previous releases, an event on a subordinate object (e.g. port) would propagate to the chassis level but would not appear in Event Browser. This has been changed, so that propagated events on subordinate objects appears in Event Browsers invoked at the chassis level. Launching the Event Browser on higher level objects now shows all alarms on or beneath that object.

Cisco EMF Thresholder—it is now possible to setup thresholding on EMS attributes from EMS GUIs. Simply move your mouse cursor over the relevant attribute on the EMS GUI - for example CPU Utilization. You will notice that the mouse cursor changes from a pointer to a computer mouse icon. At this point, you can right click to receive a popup menu that will let you add new thresholds, and add new attributes to existing threshold regimes. This saves you from the time consuming process of identifying the attribute within the Cisco EMF class hierarchy, as was the case in Cisco EMF v3.1.

Cisco EMF now supports more flexible permissions for EMS menu options: depending upon your EMS, you may find that some menu options will not be available- these are not permitted operations for the selected network element and access to them has been denied by your Cisco EMF EMS.

Important Functionality Changes

A number of behavior changes have been made to Cisco EMF v3.2, details as follows:

Cisco EMF Security Management by Domain (often called Data Partitioning). Since release in Cisco EMF v3.0, there have been a number of bugs in this feature - serious bugs unfortunately that meant that the feature was not secure (as detailed in previous release notes). It has not been possible to resolve these in the Cisco EMF v3.2 release and this feature has been turned off for this release. Specifically the capability to associate a Cisco EMF Access Specification with an Object Group has been disabled. By default, when upgrading to Cisco EMF v3.2, any such associations will be removed. It is intended to re-introduce this feature in a post Cisco EMF v3.2 release.


Note Cisco EMF security features based around the Access Specifications are still fully supported, and give very powerful security management features to a very granular level.


The Cisco EMF CORBA Gateway now includes the Iona Orbix 2000 ORB and Notification service. Use of the Cisco EMF CORBA Gateway for system integration with operational support systems requires an integration module, built using the Cisco EMF CORBA Gateway Developers Toolkit. For those customers using an EMS in an integrated OSS environment, via the Cisco EMF CORBA Gateway, use of the newer release of the Iona ORB may require some updates to the integration code. Please refer to the release notes for the Cisco EMF CORBA Gateway Developer Toolkit product for further details.

System Requirements

Cisco EMF can be deployed in a number of different configurations, from a single hardware system to a multi-site management system, using Sun Solaris/SPARC hardware with Solaris, Release 2.6 or Solaris 8.


Note If you are deploying your Cisco EMF EMS on Solaris 2.6, you cannot run on one of the newer Sun products which support Solaris 8 only. This includes the SunBlade and SunFire product ranges.


Element Managers installed on Cisco EMF (versions 2.1.4, 3.0.4 and 3.1) have been tested and released for Sun's Solaris 2.6 operating system.


Note Solaris 2.6, as of April 2001, is still fully supported but no longer sold by Sun Microsystems.


A Sun Solaris 2.6 media pack is available for purchase from Cisco.com to enable you to run Cisco Element Management Framework element managers (Cisco EMF EMSs) in the event that you do not have access to Solaris 2.6.


Note If you already have access to Solaris 2.6 CD or machine, it is not necessary to order one as they can be reused.


Sun Microsystems have given Cisco permission to ship this to you, and your Sun license permits you to install this Solaris software on Sun workstations. Note that it can be installed on both Sun desktop and server products - specifically those that support Solaris 2.6.

System Requirements and Solaris Release Choice

Cisco EMF EMSs certified to run on Solaris 8 can be deployed on the following Sun hardware models which run Solaris 8 (and above) only.

Sun Desktops: SunBlade 100, and SunBlade 1000

Sun Servers: E280R and the SunFire range 3800, 4800, 4810, 6800


Note If deploying Cisco EMF EMSs on Solaris 2.6, you cannot choose one of the aforementioned Sun systems - please deploy on a Sun system which runs Solaris 2.6.


Known Limitations in the Release

Cisco EMF CORBA Gateway Runtime component

Iona Orbix issue : If Cisco EMF is installed on a Sun workstation which is not running Domain Naming Service (DNS), the Cisco EMF-CORBA Gateway Runtime Server fails to start.

Workaround—either

re-install Cisco EMF, and when asked for a domain press Return, this enters an empty string. Do not re-install Orbix

or

install Cisco EMF only on workstations which run DNS.

How to remove the Orbix demon from Cisco EMF process control

Some clients may wish the CORBA Orbix demon to run constantly even after Cisco EMF has shutdown. To do this the client must execute the following commands:

> cd <CEMF_ROOT>

> mkdir backupProcessFile

> cd config/processes/

> mv S08orbixd_3.0.x /<CEMF_ROOT>/backupProcessFile/.

> cd <CEMF_ROOT>/bin

> sysmgrClient -k orbixd

> <CEMF_ROOT>/Orbix/bin/orbixd -s &

where <CEMF_ROOT> is substituted for the current installation directory.

Installation

The Cisco Element Management Framework Installation and Administration Guide Version v3.2, provides information to install, license, and configure the product and includes detailed administration tasks.

Locating Cisco EMF Patches

You must login to Cisco.com to access patches. All Cisco patches can be accessed from : http://www.cisco.com/kobayashi/sw-center/sw-netmgmt.shtml

From this location you can select the appropriate patch page depending on the version of Cisco EMF you need to patch or if you need patches for EMS Development.


Note If you try to navigate to Cisco EMF patches via the software centre on Cisco.com, you must first select the login option, otherwise Cisco EMF patches will not be visible.


Solaris Patches

For information, note that Cisco EMF 3.2 was tested with the following Solaris patches, Solaris Patches and Solaris 8 Patches, which were current when Cisco EMF 3.2 was released. None of these patches is known to be mandatory, though we would recommend having this or higher revisions of any recommended Solaris patch.

The current Sun recommended patch cluster can be downloaded from http://sunsolve.Sun.COM. Please note that higher revisions of the patches may introduce dependencies on other patches which are not reflected in the following lists. You should follow the patch dependencies as recommended by Sun Microsystems, Inc.

Solaris 2.6 Patches

Solaris 8 Patches

Important Notes

Default Backup Directory

If the default installation settings were used to install v3.0, the default backup directory has changed between versions as follows:

Cisco EMF v3.0 default backup directory
Cisco EMF v3.2 default backup directory

/opt/AVBackup

/opt/Backup


Desktop Color Setup

Cisco EMF uses the color setup of your display. If your system is set up to display text in white, this may give problems in some Cisco EMF applications, for example on an event group icon in the Event Groups application. To avoid this, select the default color configuration.

Cisco EMF EMS Interoperability

Please consult your EMS documentation for certified EMS interoperability information, if you wish to run two or more EMSs on the one Cisco EMF installation.

Caveats


Note Cisco EMF v3.2 incorporates all resolved bugs and fixes incorporated in Cisco EMF v3.0.4 and v3.1 patches, specifically:
     —upto and including Cisco EMF v3.0.4 patch 14
     —upto and including Cisco EMF v3.1 patch 4


Cisco EMF v3.2 is constantly improving, and caveats will be resolved and workarounds provided after the release date. For the most up-to-date information refer to the Release Note and Customer Note enclosures provided in DDTS on Cisco Connection Online.

This section includes the following information:

Open Caveats (Application Framework)

Open Caveats (Applications)

Open Caveats (Infrastructure)

Open Caveats (Between Release and 1st October 2001)

Resolved Between Cisco EMF v3.1 and This Release

Open Caveats (Application Framework)

CSCat11317

object group access not updated for client

Symptom / Conditions—It is possible to use the Access Manager to allow certain application features to be restricted for a user. In particular, an Access Specification can be created to restrict features to objects in a particular object group.

If however, the contents of such a group changes while a particular Cisco EMF session is running, the change will not appear popup menus in, for example, the Map Viewer.

This means that, where an object is removed from a group, features will still appear to be available. Where an object is added to a group, the features may appear to be unavailable.

Workaround—This does not affect the actual security of the features when they are launched: at this point, object group membership is checked and access to features will be as intended.

The workaround to correct the popup menus is to close the session and open a new one.

CSCat17492

[CSCdr15596] Default values must be re-selected to activate in menus

Symptom—Default values in various EM menus must be re-selected in order to activate them.

Conditions—This problem is seen when using some EM menus.

Workaround—No workaround is currently available.

CSCat20546

(CSCat20433) AV allows TNet Radios to be re-parented to subnets

Symptom—Cisco EMF allows an object to be re-parented under another object that shouldn't be a valid parent.

Conditions—This problem is seen when, for example, an object has been deployed under a site and that same object is subsequently allowed to be placed under a Proxy or a subnet.

Workaround—There is currently no workaround for this problem.

CSCds64935

Reparent/remove services fail for a containment-independant map

Symptom—Reparent and remove services fail for a containment-independent map.

Conditions—This problem occurs when a service is invoked from the right-hand side of the Map Viewer, and an object is passed to the service as the parent of another object.

Workaround—No workaround is currently available for this problem.

CSCdt02347

Event Browser: printing fails silently when lp is not installed

Symptom—When using the Event Browser to print the list of events displayed it can be the case that nothing prints, and no message is apparent to explain that the print operation has failed.

The sysmgr.log file (located in <CEMF ROOT>/logs [typically /opt/cemf/logs]) should show the message -

"sh: lp: execute permission denied"

which indicates the nature of the problem.

Condition—This condition occurs if you are running the Event Browser on a machine which does not have the lp command installed or if your user account on Unix does not have access to the lp command. The Event Browser attempts to use this command to print with, but gives no message back to the user if it is not found or cannot be accessed.

Workaround—Contact your system administrator to request that the lp command if made available with the correct permissions on your Unix machine.

CSCdt63357

ATM core dump occurs on creation of profile.

Symptom—When an object is created the dialog on which the object is created exits unexpectedly.

Conditions—This problem occurs when an object is created with a name that is more than a hundred characters long.

Workaround—Do not create an object with a name that is more than a hundred characters long.

CSCdu51972

Sub-dialogs launch with incorrect list population

Symptom—Child dialog launches with previous object list's objects.

Conditions—This happens when the user changes the selection on a parent dialog's object list prior to launching the child dialog.

Workaround—Do not change the selection on the parent dialog prior to launching the child dialog.

CSCdu63213

1st time launch of EvBrw from LaunchPad with CDM too long

Symptom—The first time the user launches the Event Browser from the Launch Pad, it may take at least 30 seconds for the query editor to display.

Condition—The length to time it takes the query editor to display depends upon the internal complexity of the element manager you are using, and can vary between element managers.

This only affects the first time launch, subsequent launching of the Event Browser, will result in it being displayed in the region of 5 seconds.

Workaround—There is no workaround.

CSCdu65042

Multi-line text field attribute cannot be saved.

Symptom—After modifying an attribute represented by a multi-line text field within an element manager dialog you may find that the save button on the dialog remains greyed out and you have no way of saving your changes. Changing the contents of another attribute on the dialog to then activate the save functionality and then saving will not save the changes made on the multi-line text field.

Condition—This problem occurs when an a multi-line text field attribute is on a dialog outwith a notebook page.

Workaround—There is no workaround for EM end users.

CSCdu85937

Busy pointer (cursor) disappears before action complete.

Symptom—While an Element Manager dialog is performing a large operation such as auto discovering 30 devices with 1500 managed objects under each, the dialog may move from a busy state (i.e. the cursor is a small clock) to a busy off state (i.e. the cursor becomes a small arrow) before the operation has completed.

Condition—This occurs when the Dialog is performing an operation that takes a long period of time and occurs because EM dialogs have a built in timeout period for operations. This timeout busies off the dialog if it has been waiting a configurable time period (default is 20 seconds).

Workaround—There is no workaround for the CEMF end user.

CSCdv13051

Closing rename dialog before rename complete causes map exit

Symptom—Map Viewer exits unexpectedly when the Rename Object dialog which can be opened by accessing the Tools->View Manipulation->Rename Object ... menu is closed before the rename operation has completed.

Condition—Select the Rename Object menu option from the View Manipulation Menu. Perform an operation that loads the CEMF manager server (e.g. Commissioning a number of objects). Change the name of the object in the Rename Object Dialog then quickly press Apply and then Close. The Map Viewer will exit unexpectedly.

Workaround—When the Apply button has been pressed, wait until the Map Viewer updates with the renamed object before selecting close.

CSCuk22654

Session exits unexpectedly on a client while installing an EM.

Symptom—The user observes a warning dialog appearing which states communications with the server have been lost. Shortly after the appearance of this dialog the session closes.

Condition—If the user has an open session while an EM is being installed (removed) the session will be forcefully closed.

Workaround—The solution to this problem lies with the Systems Administration team. A procedure needs to be put in place which ensures CEMF sessions are closed prior to the installation or removal of an EM.

CSCuk22964

Shouldn't be able to deploy snmpManageable objects without ipaddr

Symptom—SNMP Manageable objects which are deployed using the objectFileParser do not appear in the Network view.

Conditions—If IP addressable objects (which includes SNMP Manageable) are deployed using the objectFileParser but their IP address attribute is not setup within the object specifications file then the deployed objects will not appear in the Network view.

Workaround—Delete the incorrectly deployed objects, correct their objectSpecifications file, and re-deploy the objects using the objectFileParser.

CSCuk24022

Alarm propagation is wrong in mapViewer after reparenting objects

Symptom—In the map viewer application, the alarm propagation circle is grey when it should be green or it is green when it should be grey.

Condition—This problem will occur when objects are reparented either from a propagating view to a non-propagating view or from a non-propagating view to a propagating view.

Workaround—The problem can be resolved by reopening the map viewer application.

CSCuk24253

User can type in EM dialog text boxes when dialog is busied on

Symptom—The user can enter text into an EM dialog whilst the cursor indicates the dialog is busy (i.e. the cursor appears as a small clock).

Condition—This occurs when the user performs an operation that leads to the dialog becoming busy. For example, when choosing save, a dialog box will be displayed asking you to confirm. At this point, even though the original dialog correctly appears as busy, you are able to modify fields within it.

Workaround—There is no workaround to this problem. The user should refrain from interacting with the dialog while it is displayed as busy.

CSCuk24376

Map Viewer not updating with newly deployed objects

Symptom—On deploying objects the user observes

a. The right hand side of the MapViewer (ie. the map) does not display the newly deployed objects.

b. The left hand side (the hierarchy view) of the MapViewer does display the newly deployed objects.

Condition—This situation occurs if the machine being used as the CEMF manager server runs so low on disk space that the map database cannot update itself by adding nodes for newly deployed objects.

Workaround

a. Free up some disk space.

b. For transient maps :- Closing the MapViewer, and launching a new MapViewer will display a map consistent with the system.

c. For persistent maps :- Identify the objects which are not present in the Network view ( by manual comparison of left hand hierarchy view with right hand map), delete these objects and re-deploy them.

CSCuk24605

Modal dialogs end up behind parent window

Symptom—Sometimes a dialog will appear to have frozen with the busy cursor displayed, as if the dialog is waiting to do something.

Condition—This occurs when a dialog has opened a further dialog and become busy itself until the new dialog is dealt with. It is possible that this new dialog can be hidden behind the original parent dialog giving the impression that the original dialog is frozen, whereas it is actually waiting for you to do something with the (hidden) new dialog.

For Example, launch the EventBrowser from the Launchpad. EventBrowser opens with QueryEditor on top. Click on the title bar of the EventBrowser window. The QueryEditor goes behind the EventBrowser and the EventBrowser remains busied on.

Workaround—There is no workaround. However, if you minimize or move the busy dialog you should find the hidden dialog.

CSCuk25355

Application screens do not show the server they are connected to.

Symptom—Looking at an application screen you cannot tell which CEMF manager server the application is connected to.

Condition—If the user opens the same application from multiple sessions which in turn are connected to multiple CEMF manager servers, the user cannot tell to which CEMF manager server an application is connected. It is only the launch pad which shows the CEMF manager server the session belongs to and the name of the session user.

Workaround—There is a Window menu on every screen. The user will be able to use this to navigate to the Launch Pad for this session to check the CEMF manager server they are logged into.

CSCuk25488

Startup errors in partitioningTool & sessionMgrServer log files.

Symptom—The partitioningTool log file contains :-

general :  ERROR  EventChannelManager : multiple creations attempted

The sessionMgrServer log file contains :-

Session :  ERROR  sysmgrEventHandler.cc:82 SysmgrEventHandler::openFeedResult
Failed to open event feed for sysmgr channel

Condition—Both of these error messages are logged during startup of CEMF manager server.

Workaround—There is no workaround. These messages can safely be ignored.

CSCuk26005

Rename object in MapViewer displays error even though successful

Symptom—When renaming an object within the Physical view in the MapViewer you may receive an error messages stating that the rename operation has failed, yet the object will still have been successfully renamed.

Condition—As an example, consider the following deployment:

Physical:/Bay-1/SomeName1

Physical:/Bay-2/SomeName2

Should you attempt to rename the SomeName1 object to SomeName2 within the

Physical view you will be returned an error explaining that a non-unique name was specified. However, underneath the Physical:/Bay-1/ the object will have been successfully renamed to SomeName2.

Workaround—There is no workaround for this problem. The object has been successfully renamed and the error message should be ignored.

CSCuk26135

Sub-dialogs do not multi-select when launched from parent

Symptom—Sub-dialog does not select all objects selected prior to launching.

Conditions—This happens when objects are multi-selected on a parent dialog and another dialog is launched from the same parent dialog.

Workaround—No workaround is currently available for this problem.

CSCuk26321

Its possible to deploy SNMP agent without defining community strs

Symptom—User can deploy an SNMP manageable object leaving the SNMP community strings as undefined.

Condition—User initiates deployment of a generic object by selecting Deployment -> Deploy Generic Objects ... from an objects service menu. This brings up the list of generic templates. User then selects from SNMP Agent or SNMP-2 Agent SNMP Proxied Device

A subsequent deployment wizard screen prompts user for SNMP community string. User can change this value to undefined (ie. delete the default string leaving field blank). User is not forced to enter a value for the community strings. User is then able to deploy the SNMP object.

Workaround—Following deployment of SNMP agent user can change the community string value using Object Configuration dialog. This can be accessed by right clicking on the object and selecting Tools -> Open Object Configuration. On Object Configuration dialog, select either "Community Strings (SNMPv1)" or "Community Strings (SNMPv2)" from "Object Types" menu. These selections bring up the community tabs which allow the community string to be entered.


Note Object Configuration dialog should be used with caution. It provides the user with the capability of changing how devices behave.


Further problem description

If the user attempts to access SNMP object using Object Configuration, the Object Configuration dialog will display "Error" for all its attributes. This indicates the fetching of the attributes from the device has failed.

CSCuk26432

Popup menu not available for ObjectGroup on Client machine

Symptom—Sometimes when right-clicking on the objectGroups item within Object Group Manager the resultant menu is empty, and only displays the menu title. "Create Object Group" and "Create Folder" are expected to appear, but they do not.

Condition—This can happen on an installation where there are several Element Managers installed, and relates to timing. It can occur on both CEMF client and manager server installations, but may be more likely on a client.

Workaround—The following steps should be followed to work around this problem -

a. Close your current session

b. Start a new session, and open the MapViewer

c. From any object within the MapViewer choose the Get object group membership option from the Tools menu.

d. You can now start the Object Group Manager from the launchpad (the MapViewer can be closed if no longer required.)

CSCuk26490

Event Groups Application view object count incorrect post delete

Symptom—When the user deletes an event group the event group hierarchy object count does not update. The object count will remain as it was before the deletion.

Condition—This occurs whenever the user deletes an event group.

Workaround—Closing and then relaunching the Event Groups Application. This causes Event Groups Application to correctly refresh its event group view.

CSCuk26819

Deploy Wiz. handling of 64bit Integers incorrect

Symptom—When a user attempts to deploy an object an error message similar to following is displayed by the deployment wizard :-

Parse ERROR
Details :-
Parsing file :- /opt/cemf/config/templates/myEM.myClass
Error description :- DEFAULT expression is incompatible with the parameter type which 
as been specified.
Near line:- 29
Last text parsed :- END_PARAMETER

Condition—If a deployment template prompts for a 64 bit integer using following :-

PARAMETER myController.myModule.my64Integer

PROMPT "Please enter my64Integer: "

DEFAULT 500

TYPE INTEGER_64

END_PARAMETER

template will fail parsing. When the user selects the template which contains this prompt the deployment wizard will fail to parse the template with an error message similar to above displayed in its results screen. This parse failure will be seen when a 64 bit integer is defaulted in a parameter prompt specification (as above).

Workaround—Remove the DEFAULT line. Above would be changed to :-

PARAMETER myController.myModule.my64Integer

PROMPT "Please enter my64Integer: "

TYPE INTEGER_64

END_PARAMETER

CSCuk26966

Dynamic Update Toggle in Obj Conf doesnt work

Symptom—When the object Configuration dialog is displayed for an object which is in a polling state it should be possible to choose whether the displayed attributes are automatically updated by using the dynamic update on/off menu item. This menu option does not work correctly and displayed attributes will always be updated automatically.

Condition—This problem occurs when the object configuration dialog is open on an object which is being polled.

Workaround—No workaround currently identified.

CSCuk26967

EM screen exit if screen closed before object list population end

Symptom—Some EM dialogs that use Object Lists which are populated when the Dialog is launched may exit unexpectedly when that particular dialog is closed.

Condition—This occurs when a user launches a dialog and then immediately closes it by double clicking on the top left of the Window, before the Dialog has been fully populated.

Workaround—There is no workaround.

Open Caveats (Applications)

CSCat21112

AUtoDiscovery does not always log expected error messages

Symptom— The expected error messages are not logged by the auto-discovery application.

Condition— This problem happens when using the Discovery Scheduler and the user enters negative or invalid numbers in the discoverySchedules file.

Workaround— There is currently no workaround for this problem.

CSCat21405

Wrongly configured Solaris hostname on client hangs session startup

Symptom— If the Solaris hostname of a Cisco EMF client is wrongly configured, then the CEMF session can hang, i.e. the splash screen and login will open but freeze after the username and password have been entered.

Condition— This is due to the clients machine name being mismatched with its name in DNS.

On the client machine, hostame will return 'nameA' but on the Manager, doing an nslookup for 'nameA' fails. In DNS, the client machine is called 'nameB'.

Workaround— This problem can be resolved by changing the files:/etc/hostname.hme0, /etc/hosts and /opt/cemf/config/env/avCore.sh to use 'nameB'.

CSCdr61148

SNMP comm strings always entrd in V2 fields of SNMP Mgmt screen

Symptom— SNMP Community Strings always appear in the SNMP V2 fields of the SNMP Management, no matter which version of SNMP the user has selected.

Condition— This problem is seen when the user enters an SNMP Community string in the Deployment Wizard.

Workaround— No workaround is currently available for this problem.

CSCdr93175

After use cdm to delete FCAP,remove&insert back,cdm does not disc

Symptom— The icon representing an object is not displayed.

Condition—This problem occurs after an object has been removed and re-inserted into its container and the object is discovered automatically.

Workaround— Manually deploy the object instead of waiting for the device to automatically deploy when traps are received due to the insertion of an object.

CSCdt01243

Autodiscover 1000s of devices makes system unusable

Symptom— If the user attempts to discover a network with many thousands of possible devices then the CEMF system will be unusable.

Condition— The Auto Discovery application within CEMF allows the user to set up a range as large as he requires. If the range is sufficiently large, then the performance of CEMF will degrade.

Workaround— The user should only attempt a discovery of a manageable size of network.

CSCdt24424

If LaunchPad exits unexpectedly, the session will not be closed

Symptom— In the unusual circumstance that the Launch Pad were to close unexpectedly then the other applications will remain open.

Condition— The open applications will continue to function however, since the Launch Pad is the main way to navigate in CEMF, then applications that can only be launched from the Launch Pad and are not already open will not be able to be launched.

Also, the licence that the current session is using will still be in use.

Workaround— The workaround to free up the licence in this unusual occasion would be to run the following command :

CEMFROOT/bin/sysmgrClient -r 20000

This will stop the relevant processes, including any running applications and will therefore free up the licence that is currently in use.

It should then be followed by running the command :

CEMFROOT/bin/sysmgrClient -r 100000

This will return CEMF to the appropriate run level and normal operation can be continued.

CSCdt30330

EvntBrwsr: deleted objects results in incorrect display of alarms

Symptom— When viewing Events in the Event Browser Application, there is a rare condition, that makes it possible for the Event Browser to display incorrect full object names for some Events, or display Events which do not match a query on "Object Scope".

Condition— This is due to the fact that the Event Browser does not update with respect to descendant objects when their parent objects are deleted. In addition the Event Browser does not update when objects are renamed or reparented. This can cause the following problems:

A. In the case of an object being renamed, the new name will not take effect in any of the open Event Browsers displaying this object or descendants of this object.

B. In the case when the Event Browser Application is opened with an "Object Scope" query, (e.g. launched from an object in the Map Viewer), and that object has descendant objects with Events raised against them. The Event Browser displays all of the Events currently on the object and it's descendants.

In such a scenario the above problem can manifest itself in the following ways:

(i) If any object which matches the Event Browsers "Object Scope" query is deleted then its own Events are deleted but it's descendent object's Events are not. If this occurs then the Event Browser will continue to display the Events on the child objects even though they no longer match the Event Browser's "Object Scope" query.

(ii) If any object which matches the Event Browser's "Object Scope" query is reparented or its parent relationship removed (using the Map Viewer Application) then that object's Events and any of it's descendent object's Events will remain in the Event Browser. This is true, even if the Events no longer satisfy the Event Browser's "Object Scope" query.

(iii) If the "Add Object(s) to" or "Reparent Object(s)" services in the Map Viewer cause any object with Events to match an already open Event Browser's "Object Scope" query, the Event Browser will not update to the new Events which now match its current query.

Workaround— If any of these problems occur, the user can close the current Event Browser and open a new one with the same Query. This will force the query to be re-run and ensure that we get all of the current correct Object Names and Events which match the query.

CSCdu26473

Connection lost to CEMF when autodiscovering

Symptom— Discovering network devices causes the process to exit unexpectedly.

Condition— This problem occurs when certain subnet masks are used to discover network devices.

Workaround— There is currently no workaround for this problem.

CSCdu36811

eventBrowser cores when opening it...

Symptom— The Event Browser application exits unexpectedly upon startup.

Condition— This problem occurs when the user attempts to launch more than one Event Browser dialog from the same CEMF session in quick succession. The second Event Browser must be launched before the first one has finished initialising.

Workaround

1. Avoid starting Event Browser dialogs in quick succession (short delay is sufficient)

2. If the problem occurs then restart the Event Browser.

CSCuk21921

Should not be able to remove parent relationship of generic object

Symptom—If a CEMF object is created, such as a chassis and it's parent relationship is removed, then the object subsequently cannot be seen in any view, and thus is effectively invisible to the user.

Similarly, if a CEMF object is deleted and it has descendents then, if those descendents are not located in any other view, then they will also be invisible to the user.

Condition— Consider the following containments, assuming the objects are only in the views specified:

ComponentManaged:/Site-1/Shelf-1/Chassis-1

Physical:/Region-1/Site-1/Shelf-1/Chassis-1

If the user selects Region-1 in the Map Viewer, then right-clicking on the "Deployment->Delete Objects ..." menu option , they will be informed they are deleting 1 object and asked to confirm this. In doing this, the user will no longer see the following objects in the Physical view : Site-1, Shelf-1 and Chassis-1 but they will still see them in the ComponentManaged view. However, if the Site-1 is then selected and deleted then the Shelf-1 and Chassis-1 objects will never be able to be viewed.

Workaround— No workaround currently identified.

CSCuk22780

technolgy views not being removed when physical views removed

Symptom— When the user selects an object and requests to delete it, then CEMF will only delete that object.

Condition— If the user selects to delete an object that has children in that view, then the child objects may still be present in other views, or may not be seen in any other view but will still exist within CEMF.

Workaround— The only workaround is to select all the objects that you want to delete and then request to delete them.

CSCuk24656

Objectgui core dump on object deployment

Symptom— The Map Viewer exits unexpectedly.

Condition— This may happen when deploying objects.

Workaround— There is currently no workaround.

CSCuk24753

Race conditions in ObjectGui. DA vs Events. Grey smartie.

Symptom— The mapViewer displays a grey propagated status and no plus sign to indicate that a tree (object) view has children.

Condition— This problem happens when the system is very busy and the children of a tree view are being changed rapidly, whilst the tree view is being expanded at the same time. For example, when the system is very busy and objects are being deployed under a particular tree view whilst that view is being expanded.

Workaround— Close and re-open the viewer.

CSCuk24825

SOAKtest: EventQueryEditor launch from launchpad takes 15secs+

Symptom— Launch time of Event Browser increases when CEMF servers are busy with a complex operation.

Condition— Install CEMF and set up a large system. Create traps in the system by generating a sustained trap rate. Leave the system to run for at least a day, then perform a complex operation that will cause the system to become very busy. The first time launch of the Query Editor from an Event Browser, can take over 15 seconds.

Workaround— No workaround currently identified.

CSCuk25157

alarm count at bottom of screen is misleading

Symptom— In the Event Browser Application, in "Automatic Update Mode", on rare occasions the Event Group - Event Count (displayed in the Event Browser's status footer) may become out of sync with the actual Event Group count. For example, this can be observed when Event Group count seems to imply:

(i) that we are viewing more Events than exist in the Group (i.e. say "321 of 311").

(ii) that we are viewing less Events than exist in the Group (i.e. say "301 of 311").

Condition— This can occur when the browser is viewing a large number of Events (say around 50,000), and an operation has been performed which adds or removes a large number of Events (say around 5,000).

Workaround— If this situation occurs then pressing the "Refresh" button on the Event Browser Toolbar will refresh the Browser, ensuring that it's Event Count is correct.

CSCuk25160

cannot view active, unacknowledged alarms

Symptom—The CEMF Event Browser does not allow users to view events that are both active and unacknowledged.

Condition— The CEMF Event Browser allows users to view active and cleared events and also ones that have been acknowledged and unacknowledged. An event can be

active and acknowledged

active and unacknowledged

cleared and acknowledged

cleared and unacknowledged

The Event Browser cannot be refined to only show either of these four. If the query is refined to be active and unacknowledged then it will show all active events or all unacknowledged events which means it would show all events that were:

active and acknowledged

active and unacknowledged

cleared and unacknowledged

Workaround— No workaround currently identified.

The Event Browser will clearly show which events are active and unacknowledged but the user cannot refine the query to only show such events.

CSCuk26489

Chassis map doesn't function correctly after Module name-change

Symptom— In the Map Viewer Application, changing the name of a Module on some types of Chassis may lead to that Chassis' Modules being moved in the Map View and possibly obscured behind other modules.

Condition— This only occurs for Chassis in which their depiction in the Map Viewer is as a large picture icon containing its modules within this icon. And is only noticeable when the new name used contains around 20 characters or more.

Workaround— This will not be a problem for these types of Chassis if the user limits the size of any module names, that are renamed.

CSCuk26680

Assigned NP don't run when TRs breech on COM based attributes?

Symptom— If the user has an Element Manager screen open and right clicks with the mouse on an attribute value, and uses the popup to set up or edit a thresholding regime, then it may not actually check the threshold condition that has been set up.

Condition— There are certain circumstances, with particular CEMF EMSs, that the assigned notification profile will not fire when thresholds are breached. This case is EMS specific - please consult your EMS release note for details.

Workaround— No workaround currently identified.

Open Caveats (Infrastructure)

CSCdu85342

First time CEMF start takes too long with CDM installed.

Symptom—After installing Cisco EMF and Element Manager (EM) packages, doing a "cemf start" will take a considerable amount of time if no databases already exist for this system.

This problem is also present if a "cemf stop" followed by a "cemf reset" and "cemf start" is performed.

Condition—This will only happen on first time startup, or if a "cemf reset" is performed.

Workaround—The first time that Cisco EMF system is started and after all EM packages have been installed, ensure that a backup is performed - i.e. type the command:

"cemf backup -l <InitDBBackupDirectory>"

This will save a copy of all the initialized databases to the "InitDBBackupDirectory" specified. Ensure that any subsequent backups are not saved to this location.

Should a "cemf reset" be required, simply perform a restore as follows:

"cemf restore -l <InitDBBackupDirectory>"

after the "cemf reset".

Now, perform a "cemf start" and CEMF will start up substantially quicker.

This procedure can also be followed when re-installing the same version of CEMF and the EM packages.

CSCdu24567

Cant backup after breaking out of objectFileParser

Symptom—Object deployment fails to work after using the objectFileParser utility to create objects from a text file.

Condition—The user has used the utility 'objectFileParser' to create objects from a text file, and has exited the parser during the creation by killing the process or typing CTRL-C.

Workaround—Stop and restart the Cisco EMF server.

CSCdv19038

restore gives incorrect warnings about EMs not being installed

Symptom—A cemf restore will report that the current system does not have the same EM packages installed as were installed on the backup system. The restore operation completes successfully.

Condition—Element Manager (EM) packages may support two modes of installation:-

- installation with CEMF already running

- installation before CEMF is started

The problem only occurs when an EM package is able to be installed on theCEMF system while the server is not running (check your EM installation documentation to see if this is the case).

If your EM supports this mode of installation, then a backup which is made from this system will report an error if it is restored onto another CEMF system where the EM package was installed with CEMF running.

During the restore operation, a warning will be seen from the command cemf restore , as in the following example:-

> /opt/cemf/bin/cemf restore -t 08-14-2001 -l /myRestoreDir/mybackup

Validating system ...

The installed EMs do not match the installed EMs from the backup system.

<EM name+version> is not installed on the current system.

EMs installed on current system

------------------------------
<list of EM packages>
EMs installed on backup system
------------------------------

<list of EM packages>
Verifying the backup file checksums...

Workaround—Ignore the warning and chose to continue with the restore. Alternatively, make sure that the system being restored to has been installed using the same procedure as the original system from which the backup was made.

CSCuk21362

sysmgrClient bypasses normal locking processes

Symptom—After use of the 'sysmgrClient' utility, the Cisco EMF system information appears to be inconsistent. In particular, received traps have not been converted to alarms, objects which should

have been added do not exist, or objects which were being removed still exist in the system.

Condition—The user has used the 'sysmgrClient' utility to start and stop Cisco EMF server processes during deployment (object creation/ deletion) operations, or during trap reception.

Workaround—Do not use the process start/stop or run-level functionality of the 'sysmgrClient', except under the instruction of Cisco TAC or engineering personnel.

There is no workaround to recover the missed information if the processes were not running at the time the information was received, or if an in-progress operation was interrupted.

CSCuk21558

non-default logs directory is left when CEMF is deinstalled

Symptom—The directory for Cisco EMF log files is not removed during deinstallation.

Condition—The user has specified a non-default location for the logs directory while installing CEMF.

Workaround—The directory may be removed manually after deinstallation.

CSCuk23464

Objects without mandatory attributes should be rejected

Symptom—Objects can be successfully created without setting the value of mandatory attributes.

Condition—This can happen when creating objects using the objectFileParser, or when calling the Cisco EMF APIs directly.

Workaround—Strictly, there is no workaround, although additional care can be taken to ensure that any necessary attribute values are properly set.

CSCuk2426

Generic Trap mapping is slow for certain types of mapping

Symptom—There is a delay between traps being received from a device and an alarm being raised against that object in Cisco EMF.

Condition—This may happen when the mapping between the traps and Cisco EMF objects is complex. Traps have an IP address which corresponds to the SNMP agent against which the trap has been raised. Information in the trap can then be used to determine if the trap should be mapped to a child object in Cisco EMF.

In general, traps which map to the agent object will be mapped fastest, then traps against children with simple index-based mappings (i.e. every child has an single index value which uniquely represents it), and finally traps which have a rule involving looking up containment information.

Workaround—No workaround currently identified.

CSCuk24394

License file wont parse if command is run within cemf shell

Symptom—When attempting to parse in the Cisco EMF license file from a UNIX command-line session in which the 'cemf shell' command has been executed, an error is produced and the license file is not parsed.

Condition—This occurs when trying to parse in a license file from within a cemf shell

using the 'cemf license' command.

Workaround—A workaround to the problem is to parse in the license file outwith a cemf shell.

e.g. Open a new terminal

cd <CEMFROOT>/bin

Become root

Run the command 'cemf license -file <full path to license file>'

CSCuk24722

Large number of concurrent CEMF logins fail - server timeouts.

Symptom—Attempts to login to a Cisco EMF server will fail.

Condition—30 or more users attempt to login to the same Cisco EMF server at the same instant. Note that this is not the same as having 30 existing user sessions already logged in.

Workaround—Repeat the login until it succeeds - the issue is caused by the simultaneous login attempts.

CSCuk25322

Backup lock-out dialogs do not provide user with clear explanation

Symptom—While a backup is occurring, GUI operations may take a long time or fail without informing the user that a backup is in progress. This will be seen on both client and server-side GUIs.

Condition—A backup is in progress on the Cisco EMF server.

Workaround—Try to schedule backup operations at times when few GUI operations are being carried out.

CSCuk25660

User notification required when deployment not allowed by backup.

Symptom—While a backup is occurring operations may take a long time or fail without informing the user that a backup is in progress.

Condition—A backup is in progress.

Workaround—No workaround currently available.

CSCuk26632

corba event channel will not work after first time start

Symptom—No events are received on Corba event channels.

Condition—First-time start-up of Cisco EMF server.

Workaround—After first-time start-up of the Cisco EMF server has completed, stop and restart the CEMF server.

CSCuk26885

Network view not getting updated while many objects are added

Symptom—Using the map viewer, some objects which were just deployed do not appear in the view after the deployment has completed.

Condition—A user has a map viewer dialog open during a deployment operation which is adding a large number of objects to the system (in this case, 2000 objects at once).

The views on the left of the map viewer dialog do not appear to show all the new deployed objects, although the deployment appears to complete successfully.

Workaround—If the problem is seen, close and re-open any map viewer dialogs after the deployment operation. Alternatively, try to deploy fewer objects at one time if possible.

CSCuk26898

Headline : PSR reach exception in localDBServer (400 chassis databuild)

Symptom—The sysmgr.log log file contains an error message from the localDBServer process. The error message is from ObjectStore, and states that the process has 'exceeded its PSR reach'.

Condition—The CEMF system is managing a large number of chassis (in this case, 400), and the user tries to carry out an operation involving many objects, such as commissioning 50 chassis at once.

Workaround—No workaround available.

CSCuk27083

Removing patch doesn't roll back shared libs

Symptom—After backing out a previously-installed patch, CEMF binary and shared library files may remain as the patched versions.

Condition—Installing a CEMF patch package, then later backing it out. Under certain circumstances, the files which were updated by the patch installation process do not revert back to their original versions if the patch is subsequently backed out.

Workaround—There is currently no workaround.

CSCuk27140

eventChannelHost size grows after network outage with multi-users

Symptom—The process 'eventChannelHost' uses more and more memory over time.

Condition—A CEMF system which is managing a large number of chassis (in this case over 200) and has many user sessions running, and network connectivity has been lost to a substantial part of the devices on the network.

Workaround—No workaround available.

CSCuk27422

Backwards compatibility issue found with ATM QoS Profiles.

Symptom—This occurs when code built against CEMF version 3.1 is rerun against CEMF version 3.2 (Odin). The ProfileMonitor class contains virtual methods which will not be called unless the code is rebuilt.

Condition—Attempting to apply a profile can fail, because the underlying system cannot retrieve the profile.

Condition—The workaround is to recompile any code which uses the ProfileMonitor API.

CSCuk27436

Backwards compatibility issue found with ATM Upload.

Symptom—When an element manager which was compiled for Cisco EMF 3.1 is run on Cisco EMF 3.2 system, query-related functionality may not appear to give the correct results.

Condition—A query is being performed which checks for the presence of a particular attribute or attributes against one or more objects.

Workaround—If the element manager is recompiled for Cisco EMF 3.2, this problem will not occur.

Open Caveats (Between Release and 1st October 2001)

CSCuk26389

No security on controller operations

Symptom—A user can perform operations on their machine that should only be available to users with root permission, even if that user doesn't have root permission.

carry out root operations via controller actions, even although they do not have root privileges.

Conditions—This occurs when the user creates actions that perform root operations.

Workaround—There is currently no workaround.

CSCdv28886

Install script say succesfull when errors occur

Symptom—The "cemf load" command does not return an error code if processes fail to start during installation.

Conditions—Occurs when an EM is installed, but one of the processes cannot be started.

Workaround—The "<CEMF_ROOT>/bin/cemf status" command can be used to ascertain the status of all process that are supposed to be running. The output from this command can be used to determine which process failed to start.

CSCdv33820

Object Deletion Needs Initial User Feedback

Symptom—After the user initiates delete operation on a large number of objects the Deployment Wizard appears to hang.

Conditions—The user selects a set of objects to be deleted and invokes the delete option from the MapViewer menu "Deployment" -> "Delete Objects". This starts the delete operation. The actual set of objects deleted can automatically expand to a greater number than the user selected (In some cases reaching 50, 000 objects. Number is technology specific). This delete operation can then take a considerable amount of time during which the user receives no feedback.

Workaround—User should attempt to delete objects in as small a number as possible.

CSCdv34700

GUI Not Updated Following Object Deletion

Symptom—After initiating the deletion of objects via the Deployment Wizard the Deployment Wizard GUI remains busied out.

Conditions—This problem arises when a large number of objects are deleted. User selects set of objects to delete and initiates the deletion via the Deployment Wizard. Objects are automatically added to the set of objects to be deleted. If the total set of objects to be deleted is sufficiently large the deletion operation will result in the Deployment Wizard remaining busied out. Some of the objects (and perhaps all) may have been successfully deleted.

Workaround—User to delete small sets of objects.

CSCdv40897

sysmgr fails to handle process failures on cemf start up

Symptom—No errors are reported to the screen when a process failed to start after EM installation.

Conditions—Occurs when an EM is installed, but one of the processes cannot be started.

Workaround—The "<CEMF_ROOT>/bin/cemf status" command can be used to ascertain the status of all process that are supposed to be running. The output from this command can be used to determine which process failed to start.

CSCdv44571

eventChannelHost grows enourmously

Symptom—The Cisco EMF 'eventChannelHost' process grows to a large size.

Conditions—Many attributes are being polled, and their values databased for later use

by the Performance Manager.

Workaround—There are two possible workarounds:

1. Reduce the polling frequency of attributes being polled

2. Do not database the values of as many attributes. This can be achieved

by changing the history regimes for the EMS.

CSCdv44583

Generic Objects Are Not Deleted

Symptom—Child objects are not deleted upon deletion of their parent.

Conditions—Happens when a generic (ie non EM specific) object with children is deleted.

Workaround—The effects of having these orphan objects remaining in the system will not be noticeable to the end user. However, if necessary, the child objects can be explicitly deleted via the GUI prior to deletion of the parent object. So, when deleting generic objects, the user should firstly manually delete any generic object children of the object that is to be deleted.

CSCdv45503

kill coordinator - sysMgr restarts it - looses all participants

Symptom—if coordinator process dies/gets killed the sysMgr process will restart it, but there will be no more deployments possible, as the coordinator looses all its participants and has no mechanism to get them back.

Workaround—cemf stop followed by cemf start clears the error condition.

Resolved Between Cisco EMF v3.1 and This Release

CSCat06835—copy paste config saves automatically

CSCat14758—New EventBrowser window launched for the same object

CSCat15305—Coredump occurs on closing the ObjectGroupEditor window

CSCat15443—Wrong screens appear when an old Acc. Spec is copied to a new Acc. Spec

CSCat15492—Refresh problem during un-acknowledging the events

CSCat15617—DecommissionTask::enterGroup wrongly consumes incoming ObjAttrList.

CSCat16486—[CSCdp86505] manually clearing alarm creates two entries in event histo

CSCat16584—Misleading message in case of Get Object Group Membership

CSCat16596—Object Group Manager Should not accept illegal characters at GUI level

CSCat16656—Core launching session while processes stopped

CSCat16991—ObjectUtils assumes attr not writeable if adeAccess not set

CSCat17139—Debugging Deployment Problems

CSCat17203—Updating Table Matrix attribs Scrambles

CSCat17258—attribute value cache persists between runs of nbinterface

CSCat17510—[CSCdr07902] Out-of-range value in wizard dialog offer no messages

CSCat17515—Changing password with different levels of permission does not work

CSCat17594—[CSCdp94104] discoverySchedule interval ignored if cemf is restarted.

CSCat17621—Event Browser: need ability to view alarms on children

CSCat17628—Open Map for Object ... can we put this back!

CSCat17750—Rename Object Dialog does not show all instances after reparenting

CSCat17754—Map View does not show the reparented objects after reboot.

CSCat17826—User unable to change own password

CSCat18240—removal of feature list after upgrade

CSCat18343—add description to maual clearing alarms

CSCat18366—Closing login window via CDE close causes segmentation fault error

CSCat18427—per mgr: Refresh button obscured

CSCat18505—Query editor not updating when a map object is deleted.

CSCat18639—AHC exiting due to ObjectStore exception—Address space is full

CSCat18763—Need to bulk up the execution of notifications that require substitutio

CSCat18847—first opening the veiwer the alarms dont appear on the objects

CSCat18934—Alarms raised at container level without object being present under it

CSCat18936—COREDUMP attributeHistor while purging DBs—DEP

CSCat18942—Support of multiple IP addresses on CEMF server

CSCat18948—Problem With setResult and vectors.

CSCat18992—SimpleAttributeProcessor FMR problem

CSCat19030—System appears to run up even tho 2 processes crashed

CSCat19075—Free index at the end of a set request will cause the SNMP DR to core d

CSCat19077—[CSCdr61113] Install Patch 4 ontop of 3 wouldnt remove later on.

CSCat19213—EventBrowser does not startup from launch pad under wierd circumstance

CSCat19229—propagation of alarms on regions only occur after the second alarm

CSCat19533—OGM wont display path when object only in EM view

CSCat19538—enum type in varbind shows integer value instead of text

CSCat19546—Can install manager & client on same machine using ./cemfinstall -c

CSCat19568—ObjectUtilsTestRig getObjectDetailsAsync core dumps.

CSCat19642—Line card labels are overlapping

CSCat19645—Useful for dbms to read in common files first then app specific

CSCat19695—Attribute History Server too slow when purging large data sets

CSCat19696—Object Group Manager hogs the processor when a query on all objects-DEP

CSCat19743—EM Dialogs allow closure while attributes are unsaved

CSCat19800—os_marker release function doesnt work in nested transaction

CSCat19815—Containment Server stores an invalid object

CSCat19844—Trap Mapping broken because of AttrString/AttrOctet comparison

CSCat19845—[CSCdr74005] cemfinstall does not return error code when install fails

CSCat19854—Cant retrieve the clearing time for a cleared event

CSCat19888—Patch script only need to make up CEMF as of patch 06

CSCat19961—High CPU usage by attributeHistoryCollector during sub-rack discovery

CSCat20041—highest severity info field in event browser not always up-to-date

CSCat20114—[CSCdr76957] localDBServer crashed

CSCat20116—[CSCdr63200] snmpv2c traps are not being forwarded

CSCat20166—many ERRORs seen once CEMF had been started

CSCat20226—Comms gateway infinite loops when accept() fails

CSCat20269—[CSCdr78908] sysmgr exited when I tried to restart controller

CSCat20284—No error message if rename object fails

CSCat20299—CGM: SCAL: Can get situation where prop is broken in the viewer

CSCat20346—EM views not being updated on AV on EM upgrade

CSCat20382—[CSCdr90139] Deletion does not fail if same OG exists in context twice

CSCat20389—[CSCdr92254] ObjectGroup.moveObjects should move all or no objects

CSCat20391—Access Manager allows the user to delete the other users.

CSCat20423—No way for a user to point his client to a new server with update scrip

CSCat20424—Name validation in og and cont. servers should semantically identical

CSCat20434—Access Manager crashes when User Group value is large

CSCat20484—System uses too many TCP connections between processes

CSCat20496—[CSCdr84769] Core dump after deleting chassis and closing Deploy Wizar

CSCat20510—scoped alarm query for cleared alarms returns all alarms within scope

CSCat20572—SNMP DR ini file has incorrect variable name commented

CSCat20618—LicenseMgr class crashes when demo license missing.

CSCat20624—virtual attribute server should have large DA timeout

CSCat20695—ObjectGroupApp cores if you try to delete an EM perfGroup

CSCat20699—Possible core dump if you delete an alarm group while you edit it

CSCat20773—No progress dialog in Event B when you launch it from object.

CSCat20779—Restore form tape not working

CSCat20784—Table retreival broken with free index of MAC address

CSCat20786—wrong iostream seek call used

CSCat20799—ObjectListViewer displays objs multiple times under certain conditions.

CSCat20806—datalook get (..) rows x on mo (..) broken

CSCat20863—[CSCdr82807] Scheduled dialogs dont accept US time format

CSCat20871—Event Browser does not inform when auto update off and need to refresh

CSCat20879—[CSCdr22246] Image not removed from chassis view after module is delete

CSCat20884—[CSCdr97843] CDM allows us to create site name with no characters(empty

CSCat20892—[CSCdr57330] Core dump while exiting from Access Manager window

CSCat20893—[CSCdp86813] Wrong event description for clearing event in Event Histor

CSCat20896—[CSCdr23653] ENUM overrides not used in deployment wizard.

CSCat20928—[CSCdr55707] server specific scripts should not be allowed on client

CSCat20930—[CSCdr59277] dialog hangs if clearing event button is pressed for norma

CSCat20934—[CSCdr50806] attributeHistoryServer exiting/restaring everyday due to

CSCat21041—[CSCdr69348] Event Browser does not close even if CEMF window is closed

CSCat21043—[CSCdr82780] Error: ObjectFileParer: create/delete failure after -upgra

CSCat21046—The ./cemf help full command is not being translated correctly.

CSCat21081—GUI sets attributes which havent changed since last set

CSCat21116—2 scheduled discoveries within same address range—neither takes place

CSCat21130—Bogus files in /var/sadm/pkg causes showrev to fail

CSCat21132—Object Gui logs misleading messages after object deletion

CSCat21133—subs not made in config files when CEMF is restored on another machine

CSCat21134—Performance Manager sometimes misses values at start of range

CSCat21143—Edited query not saved for query populated Object Group

CSCat21149—Event Browser problem after restore

CSCat21177—Can handle variable length string indices

CSCat21187—Perf Manager data not displayed until polling is actioned on new object

CSCat21193—Event browser throughput problems with >3 users

CSCat21229—reParent event not raised if re-parented to root

CSCat21235—Event Browser User filter on cleared alarms not working.

CSCat21248—clearCorrelationServer showing high CPU usage when all alarms cleared

CSCat21261—encoding of strings to OIDs flawed

CSCat21262—Logger logs when shouldnt: logfiles fill with junk, making debug harde

CSCat21274—Customer core files are often unusable

CSCat21291—A performant alarm API or helper class would be useful

CSCat21341—Edited event group name can contain invalid characters

CSCat21346—Cannot create event groups on the event browser

CSCat21348—cemf restore does not restore & does not return to the command prompt

CSCat21357—Dynamic Object Mapping containment cache maps traps to incor. obj

CSCat21366—attributeHistoryServer terminating due to Cache Manager disappearing

CSCat21398—AGQueryController sometimes doesnt retrieve the required attributes

CSCds27785—The CommsMessageBuffer destructor fails to close connection.

CSCds29039—unixManager core dumping

CSCds29938—Admin neither change own password nor users password

CSCds29967—Large tables on EM screens slow to update

CSCds30827—Removing final n.p. from trig.cond. resets rather than stops it

CSCds30842—Event Browser hogging CPU—have to kill the process to get out

CSCds30923—Input field name Access Specification is lopped off.

CSCds30967—Trapmapper constructor code duplicated.

CSCds30969—ClearCorrelation broken under Patch 8

CSCds31860—HierarchyTreePolicy::onSelected is called extra times (3.1-D9)

CSCds31953—objectgroup.partspec renameFolderService has RWA permission

CSCds31975—key information should be cached by the SNMP DR

CSCds32031—Event Details screen (notifApp) displays Warning ! (3.1-D6)

CSCds32136—Event Browser displays 0 of X Events in status footer.

CSCds32947—DepInitiatorHelper hangs deployment context

CSCds33013—Purify errors in notificationServer

CSCds33994—Class Pallette doesnt work properly

CSCds33999—Access Manager Admin user locked out when permissions are RW only

CSCds34882—clear correlation clears the last incoming alarm

CSCds34885—Viewer Smartie goes GREY after rename/reparent functions.

CSCds34977—Event History not working when Event Browser is opened from an EG

CSCds35147—Not able to successfully keep 6100 commissioned (CSCds09922)

CSCds35786—OGServer fails to callback on async operations

CSCds35835—Event Browser does not display events added to top or bottom.

CSCds35838—Event Browser displays No Description Available by default.

CSCds35846—Expanding Physical view creates different OGM queries?

CSCds35889—Core Dumps in Object Groups when an object is pasted in another

CSCds36796—ensure that NEI functionality in 3.1 matches that in 3.0.4

CSCds36821—No message to user that acking alarm does not work during backup

CSCds36865—abstractionServer crashing after prolonged use

CSCds37813—Event Browser does not refresh when events are cleared.

CSCds37913—3.1.0.4.0.5 Incorrect alarm count in Event Browser

CSCds37936—OG partspec file has incorrect features for ObjectGroups-View

CSCds37984—Backup/restore can fail

CSCds38013—Require an AsyncDRepPerfTestRig.

CSCds38292—Map Viewer does not support Chassis View with alarm propagation

CSCds38442—Dialogs do not refresh after add/delete entry in table.

CSCds38488—Pop up window is hidden behind launchpad during login.

CSCds38496—&menuMore list item at the bottom of lrg svc prof lists incorrect

CSCds38977—Spurious error message when starting session on non-root client.

CSCds39015—ENTITY traps do not get processed correctly

CSCds39017—Outstanding backup issues

CSCds39763—no information is logged on screen or in log files during backup

CSCds39769—Display Full Objectname menu option clears the severity info

CSCds39839—Changes will be applied to the appFramework for multiple managers

CSCds39906—One SCM server install—comm/decomm noop and autodisc noop.

CSCds39920—Sub-rack discovery fails when backup is running/started.

CSCds40451—OGManager requires excess ObjectStore cache

CSCds40700—StrListEntry::compare core dump

CSCds40725—restore from tape fails if local backup dir not present

CSCds40743—unknown normal alarms found with weird clearing details

CSCds40792—Auto update in event browser not performing correctly

CSCds40809—Clear Correlation uses User instead of network in clearing method

CSCds40891—SNMP DR: Logging of SNMP errors incorrect and not comprehensive

CSCds41493—MapViewer sometimes hangs when deleting objects

CSCds41701—Agent Poller does not update Agent data as new packages are loade

CSCds41772—second system folder created when P09-2 is installed

CSCds41834—Event Browser orders events incorrectly upon opening.

CSCds41840—MibManager and mibParser parse time and memory footprint

CSCds41854—very slow serial controller startup

CSCds41867—OCDManager causes system deadlock during startup

CSCds42095—Need support for more frequent backups

CSCds42725—Auto Discovery re-discovers some devices

CSCds42732—Spurious error message Unexpected Controller state—Idle

CSCds42781—objectTypeFileParser cant parser objectTypes in random order

CSCds43114—OGmanager doesnt store number of segments persistently

CSCds43924—CSRoot uses inefficient segment lookup

CSCds45665—Backup does not report an error when disk space is full.

CSCds46727—discoverySchedules file missed from CSCds42725 fix.

CSCds46775—AGManager leaks creation contexts

CSCds46816—OS exception when creating named transient AG

CSCds46859—autoD failing to discover objects in some circumstances

CSCds46900—Event Browser takes long time to acknowledge/unacknowledge events

CSCds46983—ObjectIdInfo:adeObjectIdName is completely broken

CSCds47542—Need easy way to remove objectDefs and containment specs

CSCds47850—In Autodiscovery objects with no IP add. show subnet masks

CSCds48015—Auto Discovery hopping broken

CSCds48511—severityServer process is not needed

CSCds49886—attributeHistoryServer impacts performance creating summary info

CSCds50436—State manager requires merge from CEMF 3.1

CSCds50543—objectFileParser requires merge from CEMF 3.1

CSCds50555—The metadata subsystem needs a merge from CEMF 3.1 to 3.0.4

CSCds50565—Participation needs merge from 3.5 back to 3.0.4.

CSCds50920—Toshiba P.C. Reflection X session No Perf Mgr

CSCds50965—Unselectable items in the hierarchy are not readable

CSCds51063—cemf backup fails if CEMF manager is not running.

CSCds51527—asyncSnmpDrep core dumps

CSCds53187—SNMP set has incorrectly inserted string len. before index

CSCds53872—restore causes manager to go into an uninitialized backup state

CSCds53992—Controller is not passing failed set error codes to Manager

CSCds54140—genericObjects containment tree should not be propagating

CSCds54526—abstractionServer brings system to its knees for hours

CSCds55011—When right clicked on the map, objectGUI becomes too busy and sys

CSCds55167—handling of ContainmentServer return codes broken in QueryServer.

CSCds55988—wndws left open after abrupt srvr/mgr take down. coredumps later

CSCds56081—Alarms sometimes fail to clear in event browser

CSCds56091—Need to be able to tell object list to stop looking after match

CSCds56195—Problems restoring from backups created on different machine

CSCds56213—Agent Poller code review of CSCds41701—amendments required

CSCds57080—Performance manager printing options confusing.

CSCds57144—PartitioningManager may set feature availability incorrectly

CSCds57806—Default message in DefaultAction is incorrect

CSCds57811—Message changing functionality in DefaultAction has been removed

CSCds57907—configServer tries to use nonexistent ContainmentRepository

CSCds58993—objectTypeFileParser -c option does not report errors.

CSCds59603—Client install causes server mib parsing

CSCds60034—#includeDir ini file feature not robust

CSCds60474—MibDependencyMgr doesnt handle different Mib files from EMs

CSCds60807—Processes fail to allocate new port if bind fails

CSCds60971—Insufficient information on Save failures in EMs

CSCds61245—false error message in controller log when processing traps

CSCds62889—OG Server reverses valid contexts on deletion

CSCds62904—asyncSNMPDatarepository process core dumps on chassis commission

CSCds63219—A network with invalid IP address is allowed to create

CSCds63969—agServer process size grows to consume memory & swap

CSCds64009—Wrongly constructed MDVAF in virtualAttributeServer

CSCds64018—Service enhancements

CSCds64962—menus inconsistent for multi selections in the event browser

CSCds65068—User environment can cause RAWFS problems

CSCds65116—hostEM/mgcEM cores

CSCds65122—performanceMgr core

CSCds65968—SNMP DR default outstanding requests limit too small

CSCds66965—Need to be able to specify tab order on EM dialog

CSCds66988—Error messages after EM upgrade

CSCds67010—Auto discovery puts device in two networks

CSCds67015—eventBrowser core

CSCds67951—Progress dialog window in EB stays open after query is run

CSCds67972—Deployment changes to meet 3.1.1 deploy requirements (ENG-84633)

CSCds68664—AbstractionServer slows down deployment

CSCds69206—need to disable labels on a per-object-per-map basis

CSCds70261—ipAddrChanger doesnt check if objectstore is running

CSCds71155—Can only create one profile in CEMF profile dialog

CSCds72244—backup script does not cope with error conditions

CSCds72258—removal of feature list after upgrade

CSCds72336—Query Editor for Event Groups not listing created users

CSCds72461—Backup routine doesnt check if ObjectStore is running

CSCds72475—Performance Data missing in XP4 EM

CSCds72636—Performance degredation for LocalDB sets

CSCds73409—EventBrowser cores after relaunch.

CSCds73687—Can mouse paste bad Max Log values when kybd cannot. Crashed w/s

CSCds74392—MibObjectDef causing core dump on call to indexValue.

CSCds74427—object state events not processed for object on its own map

CSCds74839—Save button on Action Report window does append to file

CSCds75373—cemf shell command causes tcsh to core on a client

CSCds75390—object scope filter of event browser broken

CSCds75394—Server installation option leads to dead-end

CSCds75399—Syntax error in emcommonErr.dbm file

CSCds75869—eventSnoop is not outputing SnmpTrapEvents

CSCds76354—Class action for perlscript doesnt replace AVROOT

CSCds76358—deleting fields using CL does not work properly in query editor

CSCds76366—Selecting 2 users to delete causes duplication on display

CSCds76400—Logging in Controller Trap Mapping is misleading

CSCds77229—no help message for cemf updateServer command

CSCds77258—Action result dialog has no save button:paste error in code

CSCds77293—The Notifications pop-up dialog can be closed permanently

CSCds77297—Event Browser displays a wrong message on a service failure

CSCds77494—Finishing deployment during backup causes system hang-up!

CSCds77805—No error handling in Notification Profile Play Sound

CSCds77821—Turn off LD_BIND_NOW for non-core processes

CSCds77826—Allow path to logs directory to be set at install

CSCds77850—Incorrect connection-lost Statement on Client

CSCds78623—Event Browser needs to be refreshed before object name is visible

CSCds78627—Copyright and splashscreen say incorrect dates and CEMF version

CSCds78633—Event Browser has 2 scroll bars if Toolbar is hidden

CSCds78642—Beep Continuously need to be alone in Scoreboard else doesnt work

CSCds78982—cemf shell does not work properly if default shell is not /bin/sh

CSCds79600—CGM:SCAL: Can get situation where prop is broken in viewer

CSCds80840—Backup hangs until alarm process killed

CSCds81705—Aborting a Backup leaves system unusable.

CSCds81748—Backup hangs at ObjectServer Locked when entering new OG

CSCds82754—IANAifType-MIB needs updating to lastest version

CSCds82975—Must click in all IP & Mask fields to get IP Range to appear

CSCds83059—Incorrect Trap Alarm Mapping

CSCds83911—Scorecard deploy during Backup inconsistent

CSCds83926—Login dialog can truncate hostname

CSCds83966—Fetching object metadata sometimes fails

CSCds83988—AsyncSnmpDataRep core when initialising Set Request Counter Map.

CSCds84965—Restore gains priority when performing Backup as well

CSCds84985—Errors in DeploymentWizard service code.

CSCds84988—The set request count for an agent is incremented on table get.

CSCds85071—Busy items in the hierarchy can be mistaken as unselectable

CSCds85923—Jumbo patch de-install continues despite mini patches

CSCds86018—Installing mini-patch should not stop system cant install

CSCds86054—cemf backup not accepting arguments being passed

CSCds87170—Incorrect behaviour from the Service Cache when populates menu

CSCds87806—Federating Data Repository Proxy constructor memory handling

CSCds87816—Uninstall NEM (CMGM) with 13 chassis, CEMF hangs

CSCds87899—SNMP Research configuration files installed in wrong location.

CSCds88480—Event Browser title not displaying name of object

CSCds88514—Right click on rhs in maps much slower than in lhs

CSCds88651—auto discovery of 6400s does not discover ips ending in 0 or 255

CSCds89663—Automatic deinstallation of core patches.

CSCds89701—Automatic deinstallation of dependent mini patches.

CSCds89796—Column attributes get polled as scalar: parser should remove them

CSCds90630—Bulk Downloader core in setIndexReturn

CSCds90724—The Event Browser crashed when the Query Editor was closed.

CSCds90733—Backup fails on CEMF-3.1.1-22—complains directory already exist

CSCds90735—Access Manager crashes after editing an Access Specification

CSCds90752—Paste service not avaliable in Object Group App

CSCds90779—Types file missing so cannot annotate deployment contexts

CSCds90785—Unhelpful messages when deployment fails

CSCds90812—Copyright statements in scripts

CSCds90843—Need to investigate multi-file backup

CSCds91746—notificationChannelSnoop doesnt build

CSCds91796—Summary displayed in Event Group App when no group selected

CSCds91840—Merge error on avinstall script.

CSCds91858—NEI needs to be more robust to configuration errors

CSCds91891—Bulk Downloader cant trigger download in callback

CSCds91936—Object COnfiguration doesnt display object name when launched

CSCds91987—setRequestDispatchedMapper::raiseEvents is leaking memory.

CSCds92276—SNMP DR needs to reply to abort call

CSCdt01048—Core dump in notification server when started without CEMF runnin

CSCdt01085—Test option on partitioningTool removes previously added info

CSCdt01119—alarmDirTestRig needs to be updated

CSCdt01175—trParser reports success when trServer part of cmd fails

CSCdt01207—Cannot set a TimeTick, Gauge, Gauge32, Counter, Counter32

CSCdt01269—trParser problems

CSCdt01311—MLKs in object group app

CSCdt01312—Sort widget in Clear/Ack column of EvntBrwser obscured

CSCdt01320—EventBrowser: Status footer is not updated for Sort by Clear/Ack

CSCdt02144—Side-effect when stopping auto-discovery half-way

CSCdt02154—LHS hierarchy doesnt update when invoke Open Map on an object

CSCdt02211—Access Manager memory leaks found with purify

CSCdt02226—Object Groups not created when partspec files are parsed

CSCdt02250—ThresholdApp Core dumps on selection of label-less attribute

CSCdt02275—Lost connection to AV core dialog incorrect

CSCdt02331—Free Memory Read and Write when closing an app

CSCdt02360—Object only in RO view can no longer be added elsewhere

CSCdt02390—Updates to Map description do not get saved

CSCdt03156—Popup Service menu is empty!

CSCdt03187—need updates to bootstrap scripts to handle OTFP errors

CSCdt03205—The Discovery Scheduler does not validate all the parameters

CSCdt03225—sysmgrClient -k : ambiguity in how processes are specified

CSCdt03236—FMR in ContainmentHierarchy::getResult(AwaitNodeInfoResult)

CSCdt03240—Query time not updated at information, query run time box

CSCdt03271—Attachements are not set in the main discovery dialog

CSCdt03284—Error message for invalid SNMP timeout is not translated

CSCdt03327—MetaDataServer returning extra DistributionEvent

CSCdt03353—The QueryServer leaks new memory

CSCdt04319—Certain table get fails using AsyncSnmpDataRepository

CSCdt04340—Warning must be given when restoring using different version

CSCdt04415—Suspect host command in cemf session -s remote_server

CSCdt04420—makefile.defs.common requires update for ProLint

CSCdt04429—sysmgr damages environment variables containing spaces

CSCdt04458—Editing a regime to monitor a new attribute doesnt work.

CSCdt04477—Erroneous error message when performing a bulk export.

CSCdt04480—queryServer core dumped:Null pointer

CSCdt05108—Getting index value for table in bulk downloader

CSCdt05116—failure to translate names during cemf restore on new system

CSCdt05127—Timercallback not deregistered in bulk downloader

CSCdt05163—ipAddrChanger fails when restoring dbs from Unix fs to rawfs

CSCdt05169—MLK in AlarmGroupIcon::setGadgetFont

CSCdt05174—Autodiscovery fails to discover some of the network devices

CSCdt05177—UMR in AlarmGroupIconInteractor::handleEvent

CSCdt05180—UMR in StringListInteractor::handleEvent

CSCdt06061—datalook does not handle containment paths which has spaces

CSCdt06698—CGM:SCA:Lostcomms Alarms not cleared for objs comes back to Perfp

CSCdt07463—Alarms not raised by controller due to race condition

CSCdt09115—EvntBrwser: Consistency problems when Auto Update Disabled

CSCdt09127—User is not informed if they select a start date after end date.

CSCdt09165—Redraw problems with the Performance Manager dialog

CSCdt09203—EvntBrwsr: Selection of multiple events, deployment->delete errs

CSCdt09980—MIB can cause a core-dump if decoding an index which is unbounded

CSCdt10008—Cancelling object deployment caused objectGui to core.

CSCdt10021—EvntBrwsr: Full Object Name Display Options shows hidden views

CSCdt10045—Cannot recover summarised history values via Perf Mgr of histAdmi

CSCdt10050—FMW invoking services in ServiceExtraCheckingHelper & 600b MLK rc

CSCdt10101—Performance Manager core dumps if there are no summary rules

CSCdt10104—-u option for restore not available

CSCdt11001—FMRs on closing View Scope Editor in query dialog in EvBrowser

CSCdt11040—genericController locks in initialization phase

CSCdt11128—killing notificationServer takes session out.

CSCdt12216—Perf Manager does not handle correctly events for added criteria

CSCdt12260—Unexpected tooltip, &tooltip_label1, in perf manager dialog

CSCdt12282—Perf Manager doesnt close when monitored managed obj is deleted

CSCdt12298—getDiagnostics script does not include trParser output

CSCdt12300—Mib Parser Fails To Parse MIB

CSCdt12312—Object deletion can return failure, yet still succeed

CSCdt12368—Query Editor: defaultFilterMask = 64 activates extra criterion

CSCdt13263—Memory errors during perf manager purify testing

CSCdt13292—Unable to print from Event Browser Window.

CSCdt13305—Deleting 2000 objects causes mapServer to exit with Obj Store err

CSCdt13309—AbstractionServer core dump at SBC using SCM & CNOM

CSCdt14607—.systemInfo file mechanism problems

CSCdt14617—Auto discovery re-discovers discovered devices

CSCdt14832—Possible risk of restore failue if done incorrectly

CSCdt15793—Backup and restore CLI help inadequate

CSCdt15798—Sleep in Sysmgr should be removed.

CSCdt15846—Thresholder GUI adds thresholds to TRs in peculiar order

CSCdt15848—Upgrade tool for attribute history auto-purge required

CSCdt15852—snmpAgents deployed without ipaddress not added to setRequest map

CSCdt15898—_LINE_ and _FILE_ in wrong order causing core dump

CSCdt16870—unnecessary creation of setCounter cache in AsyncSnmpDREP

CSCdt16871—Bulk Download Parser Infinite Loop

CSCdt16889—rename a node with no label, refresh map, label appears on node

CSCdt16911—AccessManager User Group list doesnt remove deleted UGs

CSCdt17032—Bulk file transfer: need to tidy up device data in destructor

CSCdt17044—Bulk file transfer: need better error handling and return codes

CSCdt17070—Event Browser: memory leaks, purify .pv files

CSCdt18206—Map shows invalid status icon for objects

CSCdt18231—EventBrwser: crash in purify for alarm message filter

CSCdt18249—Potentially unusual effects of new AHS purge policy.

CSCdt18272—Wrong version in cemf query output.

CSCdt18364—avLog is not working properly

CSCdt19368—CEMF restore -h option not informative enough

CSCdt19471—statusPropagationServer memory leak

CSCdt19478—Notification Service crash not handled cleanly by CEMF

CSCdt19504—EMs show NO status propagation when commissioned.

CSCdt20553—Errors in the EventBrowser Services/Service Tasks

CSCdt20602—Use of const char* in the CoreQueryBroker

CSCdt20652—OGManger OG info on rhs of main dialog doesnt update edits

CSCdt20673—CLI error when stopping client

CSCdt20725—Error in the Query Editors enumerated criteria tabs

CSCdt20753—Auto Discovery hop count broken again.

CSCdt21793—BRASS log no longer avaliable, therefore cant debug SNMP

CSCdt21846—queryServer limit is set too low

CSCdt21933—ObjectConfig fails to fetch IP Agent attribute values

CSCdt22086—Put all tools in vobs (DDTS Plan script only)

CSCdt22532—BRASS cores when setting Counter64 values

CSCdt23024—Window option displays wrong title for Event Browser

CSCdt23043—Objects missing from tree view in map viewer

CSCdt23077—warnings displayed during compilation of Performance Mgr

CSCdt23098—Probs with Points option in Performance Manager

CSCdt23158—user is informed when invalid name is used for SB, but not EG

CSCdt23162—creating new user groups while editing user, selects new ones

CSCdt23233—Zoom out in Performance Manager does not work correctly

CSCdt23283—clear correlation is inconsistent at clearing last normal alarms

CSCdt24431—Cannot install new patch on top of existing one.

CSCdt24497—Access Object creation malfunctions if copy from existing Object

CSCdt24540—Event Browser test spec work phase 1: placeholder DDTS report

CSCdt24583—CEMF start misleading[C

CSCdt24589—Incorrectly named Option in Access Man Help

CSCdt24604—AttrVectorValueHelper should check for NULL pointer parameter

CSCdt24642—Server:Side effect when stopping auto-discovery half-way

CSCdt24647—Purify Results (mem leaks) for ThresholderApp

CSCdt24710—sysmgr <-> daemon coms stops a machine reboot

CSCdt25540—Following deletion of TRs trServer hogs CPU

CSCdt25625—Number of SNMP stacks not easily configurable.

CSCdt26747—mkpgk.CEMF does not check user priveleges until end of script

CSCdt26750—OG/AG locking is unreliable, resulting in backup freezing

CSCdt26786—Memory leaks found in core vob classes whilst testing EBrowser

CSCdt26788—Lochness doesnt build direct from the vob.

CSCdt26802—Memory leaks in Event Browser

CSCdt27003—AttributeMapper should handle invalid MASKED attributes.

CSCdt28123—EventBrowser title incorrect

CSCdt28151—Inefficient EM controller calls when setting controllerState

CSCdt28226—SQA-./cemf reset -h does not provide help instead carries out res

CSCdt28228—All CEMF code base should be compiled with multithread support

CSCdt28572—getDiagnostics should check disk space before tarring DBs

CSCdt30384—SelfDeletingDialogServiceUser::serviceInvokeCB simply returns

CSCdt30421—Memory leaks may occur when calling ServParamColl::loose_entries

CSCdt31431—FTP Bulk Downloader does not offer DA replacement.

CSCdt31433—TrapManager logging everything when logging level set to debug

CSCdt31435—Queued alarm operations are leaked

CSCdt31558—PortAllocationEntry class doesnt initialize m_port

CSCdt31559—CEMF 3.2s Iona and CORBA vobs needs Patch 1 of CEMF 3.1

CSCdt31758—CEMF should use ObjectStore 5.1 SP 4

CSCdt31866—Setting vectorAnyValue() takes to long in corbaDataAbstractor

CSCdt32742—start up process hangs forever while package installation

CSCdt32896—object File Parser hanging while EM is being updated

CSCdt32919—EditFilter::invokeServiceResult discarding status information

CSCdt33062—Environment handling should be more robust.

CSCdt33969—Unable to restart CEMF after cemf reset

CSCdt34023—AsyncDRepPerfTestRig config file incorrect.

CSCdt34036—Bulk File Transfer : Error in checking time of day

CSCdt34051—Evnt Brwsr: Launching map viewer expand incorrect view

CSCdt34098—SetRequestsDispatchedMapper compiles with warnings.

CSCdt35222—Failed to get name of Object if not in Physical view

CSCdt36180—comBuff resizing failure should log an error

CSCdt36443—AttrIpAddress comparison operator semantics broken

CSCdt36555—containmentServer leaks new memory

CSCdt37596—metadataServer leaks new memory

CSCdt37620—SnmpResearch stack performance issue.

CSCdt37693—INTEGER syntax should default to signed integer in avvTranslator

CSCdt37720—RetrievalStatusEnum in AttrVectorValueHelper should be public

CSCdt37969—Backup should test for sufficient disk space

CSCdt38746—Backup record removed when backup fails

CSCdt38752—Old backups deleted regardless of archiving outcome

CSCdt38844—CEMF fails to create backup directory if it does not exist

CSCdt38963—High priority QueryManager changes after code review

CSCdt38992—AsyncDRepPerfTestRig polls same object.

CSCdt39003—Restore process does not catch sufficient errors

CSCdt39139—avmt shell overlays the current shell env LM_LICENSE_FILE

CSCdt39966—Possible race condition in Alarm Status Propagation calculation

CSCdt39974—Cancel query in eventBrowser does not disable sort option

CSCdt39992—Automic controller upgrade for PAS index fix

CSCdt40000—Data Abstractor leaks new memory

CSCdt40075—ObjectFileParser does send before updates.

CSCdt40178—Clearing an already cleared alarm doesnt log any errors

CSCdt41180—service constrained to OG available on obj not in OG

CSCdt41184—QueryServer core dumps when using two scopes from different views

CSCdt41191—Event browser is getting confused when the query server crashes

CSCdt41200—updateName/updateIP doesnt change shell environment

CSCdt41392—ABEV::m_cardinality causes problems in the manual update mode

CSCdt42577—need annotations to explain failure after CSCds63219 merged

CSCdt42582—Need to update bulk file transfer docs for partial tables

CSCdt42603—Memory Leak in Event Channel Manager

CSCdt42788—AHC core and high io/kernel with one thresholding regime

CSCdt43776—Code review of CSCds79600

CSCdt43882—Need extra SNMP Stack logging for testing

CSCdt44967—Use of static_cast and const_cast in alarmBrowserEntry.cc

CSCdt46055—Re-parent option operates differently depending on view setup

CSCdt47181—Timeout issues causing service menu to be empty

CSCdt47201—Profile testing from ObjectConfig no longer works

CSCdt47207—Federating Data Rep : Get failing and no values on fail list

CSCdt47209—Untidy message when restoring on RAWFS system

CSCdt47234—Watchdog script logging problem on deinstall.

CSCdt47249—SBC: Invalid object displayed in map pane of viewer app

CSCdt47532—Event Browser menubar is not attached to the rhs of the screen

CSCdt47539—User not informed if another user changes their selected object

CSCdt48765—Processes which dont start should be logged at ERROR level.

CSCdt48903—Makefile.defs.common refers to missing Purify

CSCdt49170—Core dump inside MibManager::findByOid()

CSCdt49204—Bulk File Transfer broken for varbinds per packet of 1

CSCdt49236—AHS loses first value when using scheduled purging

CSCdt49404—ContainmentTestRig::retrieveAllTreesIdsTest can miss events

CSCdt49725—Require discovery API for use in StackEm in Loch Parr

CSCdt50339—Table indices of syntax Gauge are always zero

CSCdt50532—Og Info Display Updating query run time for OG Folders

CSCdt50579—Alarms propagated in non-propagating tree

CSCdt51698—Comms Handle errors displayed in log files

CSCdt52635—CGM2.1:TrapAlarmMapper core dumps—During deletion of chassis.

CSCdt54190—CGM2.1:Junk displayed in deployment when select multiple,CSC &SFC

CSCdt54197—service invocation locks if app fails to start

CSCdt54366—Core dumps while searching for a specific object in ObjGroup List

CSCdt55643—Unable to build binaries for purify

CSCdt55678—OGOperationTypeEnum ogSetOp and ogSetAttrsOp not perfoming set

CSCdt56966—ContainmentUtils::getPathObjectId() could sometimes return rootId

CSCdt57059—Matching results from poll() call to user is v inefficient

CSCdt57415—Containment performance is slow for wide views

CSCdt58072—Unnecessary ERRORs logged by asyncSnmpDataRepository

CSCdt58099—ContainmentPath::set causes memory leak

CSCdt59454—Counter64 index values are stored in code as int

CSCdt60782—default logs dir is still created when non-default is specified

CSCdt60786—Attribute mdsClassAllDerived is incorrectly documented in header

CSCdt60885—ObjectUtils dumps lists ignoring logging level

CSCdt60954—Prebuilt DataRepository attributes appear incorrect

CSCdt62054—Event Browser should use a configurable Refresh Rate

CSCdt62146—Event Browser stores object names in a list—performance issue

CSCdt62159—Sysmgr should not sleep after execing backgrounded processes

CSCdt62187—Memory errors in the core vob

CSCdt62429—Sysmgr should not sleep for 1 second before stopping processes.

CSCdt63276—ObjectUtils::fetchMetadata should fetch more attr names

CSCdt63281—No menu invoked on right click in Event Browser

CSCdt63367—Absolute include path used in alarmSpecifier.h

CSCdt63486—Dialogs status field is too short for more than one object

CSCdt64584—Event Browser Information Dialog does not cancelAsync DABS calls

CSCdt65068—misleading error messages about licensing issues

CSCdt65966—Error Dialog displays objectId when setting a system attribute

CSCdt67156—PerfPollTask::checkRaiseEvents incorrectly consumes list entries

CSCdt67686—Core from ckItem when specifying interface

CSCdt69681—Application problems when performing a cemf backup

CSCdt70240—backup with insufficient disk space, messages are incorrect

CSCdt70976—lochness request install script contains errors

CSCdt71031—FMWs and FMRs in Edit Filter service

CSCdt72869—backup with insufficient disk space, an empty directory created

CSCdt73757—local interfaces should be used in preference to proxies

CSCdt75001—backup directory not created during cemf installation

CSCdt75125—Misleading timestamp for alarms in event browser

CSCdt75129—backup script cant create backup directory

CSCdt76808—backup.log miss relevant information during the backup

CSCdt76830—misleading messages in backup.log about directory name

CSCdt79853—CGM2.1:asyncSnmpDataRe dumps core.

CSCdt82398—AsyncSnmpDataRep crashes with core trying to get SNMP table

CSCdt85904—CDM core dumped while creating a CAP profile

CSCdt86163—Orphan package warning on install mentions AV, not CEMF

CSCdt87579—Corba client cant find the GroupName while it exists

CSCdt87940—It takes about 45 mins to open some windows

CSCdt89295—CORBA system exception and CorbaGatewayMan cores

CSCdt89984—Autodiscovery of existing DSLAM causes window crash and core dump

CSCdt91510—correct restore process generates error messages

CSCdt91728—trapBuilder core dumps when cant resolve host

CSCdt93931—event type message is missing

CSCdt94683—Can create QoS profile with a name that is blank

CSCdt97561—When applying a ADSL profile receive a core dump

CSCdu03223—Backup should capture OS patch level and check on restore

CSCdu06847—GUI Failure during database load using object file parser

CSCdu07725—Event browser launched from a single chassis displays wrong info.

CSCdu08920—abstractionServer core dumped during sub-racking discovery.

CSCdu12631—Access-Manager: User Wizard has no entry boxes

CSCdu13593—Poller getObjectsToPoll method causes core.

CSCdu14555—Cannot load backup after performing cemf reset command

CSCdu15028—failed backup of db not showing in sysmgr.log

CSCdu15067—Attempted backup while installing patch doesnt display error

CSCdu15332—cemf stop hangs during alarm suspension

CSCdu17230—coordinator core-dumped in unusual situation

CSCdu18449—nbinterface core dump when objects are moved within/between scope

CSCdu18452—DB Backup gives error msg if filesToBackup contains missing files

CSCdu18456—crontab backup fails, reason not given in backup.log

CSCdu18462—DB Backup gives _ps_ error message

CSCdu18468—DB Backup on rawfs gives error after cataloging system info

CSCdu18482—Core dump while moving dialog box

CSCdu19485—rawfs DB backup greater than 2GB prompts for additional file name

CSCdu19524—Able to run two CEMF DB backups at the same time

CSCdu19526—rawfs DB incremental backup calculates disk space incorrectly

CSCdu19572—Simultaneous toolkitGui invocation lockups

CSCdu19640—./cemf restore -x /dev/rmt/0 gives errors

CSCdu19888—corbaGatewayManager core dumps during daily garbage collection

CSCdu19944—BOM information for Object Store incorrect for RTP builds

CSCdu21919—restoring CEMF v3.0.4 DB on v3.2 system does not give warning msg

CSCdu21958—Cannot register the filter

CSCdu21974—MLK when removing alarm severity

CSCdu22355—Event Browser: doesnt updated with latest events when its full

CSCdu24386—./cemf restore ignore tape device if not on /dev/rmt/0

CSCdu24555—sh: /usr/platform/SUNW,Ultra-80/sbin/prtdiag: not found

CSCdu26654—cant start CEMF right after CEMF and Object Store are stopped

CSCdu28001—SNMP set requests attrFailValue has nil errormessage

CSCdu28783—CGM2.1PR6:ATMCM Manager dumps Core while Configuring PVC Connecti

CSCdu31247—common users may find it hard to set date parameter for restoring

CSCdu31307—cemf restore does not report ipAddrChanger error

CSCdu31997—Window crashes while using short cut keys through empty menu.

CSCdu32048—PVC info/create/delete dialog crashes while adding/deleting PVC.

CSCdu40797—Configurable parameters for removing old backups

CSCdu41106—Cant remove EMs whose avinstall directory name includes :

CSCdu46880—nbinterface core dump when alarms were raised/cleared first time

CSCdu49246—Cemf treats rawfs as ufs in /cemf/db, rawfs doesnt work

CSCdu50360—object group removal not handled in LocalAttributeHistoryServer

CSCdu51636—EM removal fails on Solaris 8

CSCdu51728—appsServer and eventBrowser consume ~100% cpu

CSCdu51965—UInt/Int comparison causes trap-mapping to fail

CSCdu57489—if not use cemf save button to save, cemf doesnt know its saved

CSCdu57763—CEMF Corba Gateway: Cant receive snmpTrapEvent

CSCdu57780—corbaGatewayMan cores when invalid user/passwd is used

CSCdu58981—Lochness calls callback twice for single call

CSCdu59132—/opt/cemf/config/scripts/restoreWrapper: test: argument expected

CSCdu60945—cemf restore without -f or -c doesnt work

CSCdu68216—General Bugs In Backup/Restore

CSCdu68240—Details of locking should be presented to user during back

CSCdu68473—BulkDownLoad class return success when download fails

CSCdu68513—BulkDownLoad class API no access to sysUpTime

CSCdu68514—BulkDownload class doesnt provide an API to change remote filena

CSCdu68524—AVVTranslator doesnt parse SNMP scalar objects

CSCdu70283—cemf stop problem when participation cant be locked

CSCdu70783—All Loch Ness calls fail due to missing expect

CSCdu71398—Restore from tape fails

CSCdu71544—Restore with ostore not running fails

CSCdu71627—Missing parameter for the command line tool nbadmin

CSCdu71641—Profiles not reliably displayed

CSCdu71648—Duplicate traps were forwarded by NbSNMPForwarder

CSCdu72894—Alarm propagation takes place when the object is decommissioned

CSCdu83337—Cannot peform cemf restore after reset. err msg:unknown oper -l

CSCdu85971—UGM:Performance manager dialog diplays bar chart which isnt there

CSCdu86820—Inconsistent status on interfaces--possible corruption

CSCdu88769—Java Plgins 1.3 not supported in CEMF 3.2 netscape

CSCdv03967—corbaEventChannelManager has memory leak

CSCdv04020—6160 Chassis gets stuck in discovery state

CSCuk21316—Lochness must take schema ADB file from SDK

CSCuk21328—CEMF and SCM dump core.

CSCuk21345—SNMP Table iteration not working for varbinds < no of cols.

CSCuk21371—Access manager cores when closing parent window

CSCuk21383—Infrastructure changes required for Solaris8 compatibility

CSCuk21404—Restore logs missing after a successful restore

CSCuk21406—cemf usage needs updated to include cemf status

CSCuk21419—Lochness doesnt build due to makefile problems

CSCuk21436—incorrect display of hierarchies and maps

CSCuk21450—CEMF status option should report when system not running.

CSCuk21465—Bulk File Transfer : Core dump in bulk downloader

CSCuk21479—addToVariable script -tidyall option sometimes misses a dir.

CSCuk21487—Attribute values left in controller DB after object deletion

CSCuk21489—Attempt to install unsuitable jumbo should not stop system.

CSCuk21503—data repository user proxy calls fail unacceptably

CSCuk21505—AttrVectorValue::copyRow can be improved

CSCuk21508—Renamed folders can duplicate existing folders.

CSCuk21529—Event Browser exits when close error dialog with untranslated msg

CSCuk21536—objectFileParser create/delete fails when upgrading an EM

CSCuk21537—SNMP copyright message is out of date

CSCuk21573—Threshold Regimes dont function correctly during backup

CSCuk21575—ARL socket receive buffer size not displayed correctly

CSCuk21576—core dump when editing Event Group during backup

CSCuk21577—Unable to commission objects on 2 network card h/w

CSCuk21581—Notification Profile not functioning correctly during backup

CSCuk21582—Read only Object Group is editable.

CSCuk21583—No message written to terminal/logs when old backup files deleted

CSCuk21589—Event Browser MLK when use toggles to ack/unack

CSCuk21590—TrapManager hardwired to port 162, needs to be configurable

CSCuk21602—If alarms fails to be cleared toggle is not redrawn

CSCuk21603—Serialize/deserialize errors in log files

CSCuk21635—Power loss during backup renders cemf unusable

CSCuk21636—CGM: Line cards are deployed under shelf

CSCuk21660—Filter editor sometime returns success when should return cancel

CSCuk21662—Rebranding issue with templateVerifier error message

CSCuk21677—backup not failing correctly when disk becomes full

CSCuk21711—Restore and restoreWrapper clobber PATH variable

CSCuk21714—LocalDB server using 99% of CPU after deletion.

CSCuk21730—Dialogs do not seem to support 64 bit counter attributes

CSCuk21733—Bulk File Transfer : Download time calculation is incorrect.

CSCuk21740—restoreDataset doesnt incorporate tapedrive backups

CSCuk21755—Core dump when creating a Event Group Query.

CSCuk21757—DataAbstractorUser destructor should contain a cancelAsync call

CSCuk21760—Unable to select multiple Objects via the Object Scope Selector.

CSCuk21779—DeploymentInitiator should use DeployInitiatorHelper

CSCuk21781—ObjectStore directories not found whilst doing rawfs install

CSCuk21799—Archive to tape doesnt work on rawfs

CSCuk21819—Sysmgr retrieves wrong Process after constant restart.

CSCuk21820—Attribute history server purges the 12th poll, should be 11th

CSCuk21850—Apparent merge problem with ContainmentServer.cc

CSCuk21853—need to remove reference to lochness in cemf install

CSCuk21856—core dump when launching Viewer from Event Browser

CSCuk21857—createGroupsResult method in alarm group app could cause core

CSCuk21859—Lochness Dev Kit cant be packaged

CSCuk21867—restore.log lives in <CEMFROOT> despite other logs being elsewher

CSCuk21888—COM: Core Dump in Commissioning GSR(12008) Chassis

CSCuk21909—Users, User Groups, and access spec lists should be ordered

CSCuk21931—Possible to close OG Editor while busied out for async operations

CSCuk21935—OGEditEditorPolicy: inconsistence between adding and removing obj

CSCuk21936—Restore should prompt before attempting restore from tape

CSCuk21940—Various Cisco EMF binaries do not work under Quantify

CSCuk21948—Some Dialog class methods do not check for NULL pointers

CSCuk21961—FUM occuring when launching the event browser

CSCuk21974—get_enum methods in MibObjectDef are not defined

CSCuk21978—./cemf updateName doesnt work for substrings

CSCuk21989—Bulk File Transfer : Broken for var binds one

CSCuk21994—./cemf session -h no longer works.

CSCuk21998—Performance issue introduced during fix of CSCdt06698

CSCuk22008—install fails when object store is installed

CSCuk22029—Option re-run query in the object group editor takes long time

CSCuk22036—User should not be able to delete own user account

CSCuk22040—macAddressHandler::setValue cores if passed null value

CSCuk22043—Event Browser crashes on some occasions when ack/unack

CSCuk22044—Event browser core dumps when objectServer very busy

CSCuk22064—Alarmdeleter not functioning.

CSCuk22065—Notifications database corruption

CSCuk22067—Select change password with no user selected app stays busiedOn

CSCuk22072—queryServer terminated with exception address space is full

CSCuk22095—Cisco90i config dialog prompts save when no changes are made?

CSCuk22100—objectConfig Quit dialog remains open when Yes is selected

CSCuk22101—Warning message from sysmgrClient upon CEMF startup.

CSCuk22125—Object deletion causes database to corrupt and shows junk Objects

CSCuk22159—avinstall script causes bogus AVMT installation error

CSCuk22180—After CGM 2.1 install, CEMF object deletion fails

CSCuk22205—Scheduled Auto-discovery logged time record 1 hour behind?

CSCuk22255—Autodiscovery does not inform user if deployment process fails

CSCuk22256—MapServer is not informed when the participation cycle is reversd

CSCuk22275—Unable to edit regime/profile whilst the system is very busy.

CSCuk22278—updateIP script shouldnt log update if not needed.

CSCuk22281—Thresholding Regimes With a Generic Cisco device unusable

CSCuk22314—No services available to objects via the object grps app

CSCuk22332—CEMF package description parameter is incorrect

CSCuk22359—Alarm Group Server exit with ObjectStore exception

CSCuk22387—Remove unnecessary errors from log files

CSCuk22389—Alarm deletion could be more efficient

CSCuk22412—CEMF Stop when CEMF is not initialised, sets state to failed.

CSCuk22427—cemf updateServer doesnt resolve DNS name if IP address is used

CSCuk22429—name and IP addr dont match if invalid server name is specified

CSCuk22430—systemConfig calls causing database placement problems

CSCuk22450—There is no indication that service has failed within mapviewer

CSCuk22453—File Descriptors not freed after script run via Notification

CSCuk22457—avstatus stays as backup after backup -h

CSCuk22466—An integer data member in ogServer containing junk value

CSCuk22469—SystemConfig::getString could cause core if passed null

CSCuk22477—Possible perf mgr crash (NPR) in v. unusual circumstances

CSCuk22483—Lochness vob not labelled automatically by script

CSCuk22491—metdataServer logs error repeadly Attempt to redefine keyword...

CSCuk22505—SerialMeta::read should report a warning not a error

CSCuk22511—./cemf updateStackInfo boundary errors, and permission problem

CSCuk22514—Perf object groups should be hidden from the user

CSCuk22549—DiscoverySession class needs Doc++ format to publish

CSCuk22562—apps should not create metadata on launch

CSCuk22566—serivce manager should build hash of services during add/rm

CSCuk22567—service cache registers two timers

CSCuk22569—serviceManager should cache features for each service

CSCuk22572—Core dump when parsing trap mapping files

CSCuk22574—system info file contains strings of the type [[myVar]]

CSCuk22583—agent poller memory leak fixes

CSCuk22588—If TR has 2 triggers on multiple objects, 1st only triggers 1 obj

CSCuk22626—Perf Manager fails to display summarised data, and stops working

CSCuk22646—Event Information Dialog cannot be invoked through popup menu.

CSCuk22657—preinstall.patch incorrectly attempts to chmod Orbix files

CSCuk22684—CEMF packaging tools use non standard tools

CSCuk22687—/vobs/SI-T does not get labelled as part of release

CSCuk22702—objectGui becomes maxed out on CPU when deselecting objects

CSCuk22705—Cemf3.1Patch3-6 package loops during re-installation

CSCuk22716—ComponentmanagedView region/site/bay SMARTIES blank

CSCuk22725—A script is required to automate part of the code review.

CSCuk22784—not sufficient longging when decoding of SNMP value fails

CSCuk22788—Configuration of broker disabling breaks on move from 3.0.4

CSCuk22794—Last line of .ini ignored if not CR terminated

CSCuk22796—Launching create event group from EB does not launch wizard

CSCuk22799—ATM connection upload performance deteriorates unacceptably

CSCuk22801—Profiles remain after deinstalling unix manager

CSCuk22842—Tool required to emulate multiiple active users

CSCuk22864—Object groups Object Selector is available for Query pop grps

CSCuk22867—agent poller should warn if process becomes blocked

CSCuk22894—TRManager does not update the status of a failed remove spec

CSCuk22897—Removing EM does not remove perf group from ObjGrp Mgr

CSCuk22906—Lochness doesnt build on other sites

CSCuk22914—object deletion can cause system deadlock

CSCuk22944—Need database versioning to help manage upgraded systems

CSCuk22951—Clicking cancel when loading events, does not cancel

CSCuk22958—DataAbstractorUser header contains misleading comments

CSCuk22960—CEMF upgrade procedure for 3.2 and appsServer needs automated

CSCuk22968—Apps not exiting on client when pulled off network

CSCuk22990—ObjectServer exited during object deletion with ObjectStore excep

CSCuk23026—New customer use of AD API can lead to crash due to async i/f

CSCuk23062—AHC using all the CPU on lostcomms—regainedcomms.

CSCuk23066—Debug logging for coordinator is wrong for kill -USR1

CSCuk23067—CGM:SCAL—Can get situation where Prop is broken in Map Viewer

CSCuk23068—Installed packages dont appear as removal options

CSCuk23139—afCommon.dbm invalid format in CEMF-3.2-48

CSCuk23147—Regexp too strict for OG Names

CSCuk23152—ProLint suppression file does not include object store dir

CSCuk23158—PersistentAttributeStore deletion is inefficient.

CSCuk23182—Extraneous warning in eventBrowser.log every time processes event

CSCuk23188—Misleading logging messages when corbaGatewayManager starts up

CSCuk23218—ServiceUser cannot deregister with AppServiceMgr

CSCuk23251—Inappropriate, persistent prompt to save changes on dialog close

CSCuk23271—CGM:SCAL:Deletion of a Single Chassis objects takes a more time

CSCuk23277—Event Browser Infinite loop when closing during constant traprate

CSCuk23282—Controller code doesnt share OSAllocator between PAS and OGMgr

CSCuk23289—Need a performance issue logging level

CSCuk23305—ContainmentNodeVector::getDisplayableValue leaks memory

CSCuk23311—Need OS migration facility for OS allocator problem

CSCuk23312—Object Groups application may crash while closing the OG Manager

CSCuk23357—Backup, Restore & Upgrade logs not written to non-default locale

CSCuk23361—Memory errors in the Object Groups app

CSCuk23364—watchDog script shouldnt start ObjectStore.

CSCuk23367—Unnecessary counting of alarm list in Controller

CSCuk23387—subSecondTimer pauseTimer allows negative time in nano seconds

CSCuk23398—Cant restore more than one volume of backup.

CSCuk23399—GenObjAttrFilter could be more efficient

CSCuk23407—FMR in ContainmentHierarchy when launching map from event browser

CSCuk23410—removeObjectDefFromContext API should have a clearer description

CSCuk23462—MapServer & PartitioningMgr instantiate 2 OSAllocators.

CSCuk23466—clearCorrelationServer memory leak

CSCuk23476—clearing alarm specs are not bulked up

CSCuk23481—No process in the Unix manager processes tab

CSCuk23482—genericCisco EM causes core after deleting objects

CSCuk23492—Misleading error message from MDSClassClasses in objectServer.log

CSCuk23499—Discovery cores on start

CSCuk23512—mkpkg.CEMF doesnt strip binaries

CSCuk23525—Removing an EM for upgrade removes the History Criteria and Data

CSCuk23526—Remove data partitioning feature from access manager

CSCuk23530—License error message during cemf start on server

CSCuk23536—Controller trap mapping can cause process heap to grow

CSCuk23542—IpAddress & DiscoveryTaskId both need Doc++ API

CSCuk23557—cemf script continually starts itself—cemf never starts.

CSCuk23566—Sysmgr shouldnt remove pid of stopped processes.

CSCuk23574—Sysmgr uses up 99% CPU trying to exec stopped processes.

CSCuk23582—Name lost on SNMP Devices when Reparenting objects

CSCuk23593—core when clicking on link that was connected to deleted object

CSCuk23595—Migration tool required to remove Object groups from Access Specs

CSCuk23610—command drep logs error if no va impls found

CSCuk23612—Federating data repository should use event filter

CSCuk23613—templateVerifier core dumps on UnixManager templates

CSCuk23641—incorrect version of OStore SP specified when cemf session is run

CSCuk23652—de-installing on a cemf client, the cemf install -r doesnt work

CSCuk23668—QueryServer ERRORs need investigation.

CSCuk23671—Metadata ERRORs shouldnt be logged for attr removal

CSCuk23696—Help files not getting launched in solaris 8 system

CSCuk23717—Newly create PASs should create drop index root

CSCuk23721—Participation logging not adeqaute to debug deployed EM

CSCuk23730—attributeHistoryServer cores during historyAdmin remove

CSCuk23738—containmentTestRig test fails

CSCuk23740—Update to makefile for asyncDRepPerfTestRig as files moved dir

CSCuk23752—vectorServer process grows during trap processing

CSCuk23754—Coordinator stopContext API is broken

CSCuk23769—Update of CEMF license does not work

CSCuk23783—Object store request script problems

CSCuk23784—Object names corrupted after deletion in Map Editor

CSCuk23786—cemf stop takes long time to stop during alarm suspension

CSCuk23788—MGB adaptor errors in objectGui.log caused by clicking on objects

CSCuk23805—Missing config file cemfInfo.ini

CSCuk23806—AppServer fails to initialise, conflicting transaction types

CSCuk23811—Autodiscovery launches an empty Object Selector

CSCuk23812—Developer install broken : header bom problem

CSCuk23821—Cemf client doesnt always work with 2 networks cards

CSCuk23832—Header file Bom needs to be updated

CSCuk23833—incorrect CEMF object class inheritance

CSCuk23858—CGM: controller core dump in trap processing code

CSCuk23867—MLKs in Wizard framework classes

CSCuk23872—cemf script doesnt find S80ostore script.

CSCuk23883—Installing an EM for upgrade doesnt upgrade the History Criteria

CSCuk23899—Two users creating the same OG folder at the same time.

CSCuk23915—alarm deletor process not working

CSCuk23942—updateIP script should use [[NAME]] substitution.

CSCuk23956—cant get 50 users on system;running out of file descriptors

CSCuk23980—Server ping test on client installation was wrongly removed

CSCuk23982—corbaGatewayManager restarting constantly after cemf start

CSCuk23984—MLKs in OLEntryViewer

CSCuk23988—Map exits when you select all on a map that contains a link

CSCuk23992—os_utils::openOrDie should not use static transaction pointer.

CSCuk23994—users unable to use new features if access spec is edited

CSCuk23997—AsyncSnmpDR cores when clearing ovSuccessList after get operation

CSCuk24018—core dump when launching Object Group from OG Manager

CSCuk24023—Abstractions are not removed when objects are reparented

CSCuk24038—ERROR message in appsServer.log after simple object deletion

CSCuk24042—coredump in agServer when testing multi-user EBrowser capability!

CSCuk24060—EB cores and obj selector remains open when og editor is closed

CSCuk24066—toolkitGui cores if the user cancels a login via a double click

CSCuk24080—Core from alarmGroupApp during automated sanity testing

CSCuk24106—Installation of EM causes error when running cemf script

CSCuk24116—Some help files dont launch & those that do have no images

CSCuk24117—inconsistencies in code for validating names

CSCuk24135—Additional CL params required to support automation

CSCuk24139—changeOperation script ERROR msg seen when CEMF is deinstalled

CSCuk24151—Useless info provided after restore from u10 to u5 machine

CSCuk24153—restore from u-10 to u-5 gives OStore Errors and IP problems

CSCuk24157—core dumps from agServer with multi user sessions

CSCuk24165—Sysmgr fails to notify clients of start process result.

CSCuk24176—Validating system error when restoring RawFS dbs?

CSCuk24183—CGM:ObjectGrps—Failed to get Values for View Path Name for PVCs

CSCuk24185—partitioningTool indicates success, when CEMF not running

CSCuk24189—50 user testing cores sessionMgrServer after 16 hours

CSCuk24203—updateName script does not rename <HOSTNAME>ServerParameters file

CSCuk24223—Event browser population non performant

CSCuk24243—Session colour problems, login screen bitmap needs cleaned

CSCuk24276—Clear correlation cannot keep up with 10 traps/sec rate

CSCuk24280—Cannot restore after trying a restore with an invalid dir/tape

CSCuk24289—Core dumps in cisco[Platform,Module,IF]Man

CSCuk24303—SNMP DREP core dump on table get.

CSCuk24338—Upgrade fails due to syntax error in p.histcriteria file

CSCuk24342—Deployment wizard ignores contextComplete status value

CSCuk24351—table get itterator miss-matches table get results

CSCuk24358—Cannot install com—ciscoPlatformCon cores

CSCuk24364—queryServer defines newFailHandler but never sets it

CSCuk24365—ServiceUser does not deregister from appServiceMgr on deletion

CSCuk24371—TrapAlarmMapper needs to be able to dump IP cache for debugging

CSCuk24377—avload script calls myErrorExit too many times

CSCuk24381—fix to CSCat21357 has made trap mapping inefficient

CSCuk24389—self management should parse og specs before object specs

CSCuk24416—cannot remove object groups from command line

CSCuk24425—586 bytes leaked when you add items to hierarchy

CSCuk24426—Launchpad cores when exit attempted while CEMF is stopping

CSCuk24449—UMR and MLK in ServiceMgrServer

CSCuk24454—Core in discoveryScheduler caused by uncaught return state

CSCuk24468—perf mgr table display incorrect when start/stop perf polling

CSCuk24488—coredump and system freeze seen on cemf start with disk full

CSCuk24496—Profile Monitor does not work with multiply users.

CSCuk24503—reg exp in History Criteria upgrade script are incorrect.

CSCuk24504—DialogLauncher does not allow individual dialogs to be closed

CSCuk24539—Last trap from burst takes 90 secs to display in cemf apps

CSCuk24563—ObjectStore cache sizes for some processes are innapropriate

CSCuk24590—Dialog::internalInit leaking memory

CSCuk24596—Login password does not accept more than 31 characters

CSCuk24599—New User Group creation does not work properly.

CSCuk24606—Object Group App refreshes object list wrongly

CSCuk24610—Metadata attributes should not log ERROR for rootId gets.

CSCuk24616—Restore script does not allow multiple hostnames

CSCuk24617—updateIP script should check whether dbs exist

CSCuk24625—objectServer deadlocks when uploading connections.

CSCuk24633—Passing alarmSpec through controller cannot be done asynchronousl

CSCuk24638—Passing null char* to logger::log causes core

CSCuk24649—Query Pop OG doesnt update on Upgraded CEMF

CSCuk24695—Core if you close Access Manager while delete dialog open

CSCuk24737—New views are not loaded at upgrade time

CSCuk24738—DeleteHelper should only store deletion attrs if context=forward

CSCuk24777—serviceMgrserver OUT OF MEMORY

CSCuk24779—ObjectServer reversing context but not erroring objectDefs

CSCuk24785—COM-D17 did not install correctly on CEMF-3.2-84

CSCuk24793—Trap burst processing time increases with sustained trap load

CSCuk24796—MapViewers tree not consistent with the map after adding object

CSCuk24798—Need to update scripts for 3.1 to 3.2 upgrade

CSCuk24804—GUI process core dumps while session being closed

CSCuk24818—sessionMgrServer dumps core when 50 sessions connected

CSCuk24822—frequent orbix/jre messages in sysmgr.log

CSCuk24827—Ilog getLabel calls resulting in core if null in EventMgr vob

CSCuk24834—discoveryScheduler.log file not found

CSCuk24853—Config syncing is occuring at a rate 5 times than expected

CSCuk24857—containment proxy returns an invalid asyncHandle

CSCuk24867—containmentAccessor should be removed from common em

CSCuk24868—EM may close unexpectedly when open new screen-rare condition

CSCuk24874—If 1st Threshold in regime fails all subsequent thresholds fail

CSCuk24880—FMR in access manager when failed to change admin password

CSCuk24883—FUM in access manager when launching Access Spec Editor

CSCuk24887—restorePath file error in log is incorrect

CSCuk24888—Controller processes all events as SnmpTrapEvents

CSCuk24890—Trap burst processing inefficient for many source objects

CSCuk24894—Multiuser:Listing garbage values in Windows option frm any dialog

CSCuk24899—Partitioning data not retrieved on first open of editor dialog

CSCuk24923—DialogLauncher session not closed when DialogLauncher complete

CSCuk24931—ERRORs on first time start-up

CSCuk24940—Trap Mapping cache does not handle object index changes

CSCuk24959—CSCds73973 fix incorrect and should be removed.

CSCuk24975—AttributeHistoryServer exits—objectstore cache full.

CSCuk24977—FilterEditor caused core when using ag and parsing partitioning f

CSCuk25006—Cleared alarms exist in the event browser

CSCuk25013—updateName script has hard-coded paths for /opt/cemf

CSCuk25021—In EventBrowser,progress dialog stays without loading events

CSCuk25025—OGManager doesnt initialise some member variables

CSCuk25040—Possible MLKs in standard em

CSCuk25067—SNMP errors logged as debug

CSCuk25068—Event Browser not staying busied on while child dialog open

CSCuk25070—Query Editor and Print not working from right click on EB

CSCuk25090—backup to users home directory leaves system locked up!

CSCuk25091—ECM not cleaning up locations

CSCuk25092—ObjectDef should be errored for OGUnknown operations.

CSCuk25093—Deployment of QSGuide unixManager -> objectGui full CPU usage.

CSCuk25099—ObjectStore wont start—non-default install & multi-homed box

CSCuk25105—cemf script uses non-existent path /tools/gnu/bin

CSCuk25131—Toolkit GUI core dump

CSCuk25139—attributeHistoryCollector OUT OF MEMORY!!!

CSCuk25143—Need support in build scripts to configure binary stripping

CSCuk25146—core dump when deleting large numbers of objects using map

CSCuk25190—Unable to start CEMF on client machine

CSCuk25194—cemfinstall doesnt complete:Orbix 2000 errors

CSCuk25213—Coordinator locking should proceed if contextCB not received

CSCuk25216—apps server config could cause needless load on object server

CSCuk25229—dbm string not getting translated when creating an empty object

CSCuk25238—restore from tape quest. should be asked until valid b/up is pres

CSCuk25243—Command cemf produces errors

CSCuk25256—Bugs arising from running through Test doc EDCS-125162

CSCuk25261—ObjectIdFilter: assignment does not work properly

CSCuk25291—OG app cores when object deleted

CSCuk25292—Partitioning specs fail to load during upgrade

CSCuk25293—FMR in processControl.cc because of fix CSCuk23574

CSCuk25331—Thresholds fail to poll if one object in OG is errored

CSCuk25367—Purify errors found whilst running containmentTestRig

CSCuk25396—agServerLocker preventing backups from being carried out

CSCuk25406—dialogLauncher does not require authentication to close a session

CSCuk25420—ObjectType File Parser too strict on Multi- definitions of AMVs

CSCuk25439—Access Manager core dumps in getObjectNames if name is NULL

CSCuk25440—client login will send plain text authentication data to server

CSCuk25490—IP address entered at install time is not validated

CSCuk25496—EventBrowser: Full object name On by default toggle is broken

CSCuk25529—Snmp unable to decode oid, doesnt log OID value

CSCuk25533—Bulk File Transfer: Not responding to failure

CSCuk25575—Errors in objectGui log when opening map builder to edit map

CSCuk25587—Upgrade fails. OFP cannot parse object spec files.

CSCuk25615—two osAllocator instance methods are available

CSCuk25617—Array Bounds Read on AttrOctetStringValue::set

CSCuk25626—TaskBulkChanger should also maintain group operation ordering

CSCuk25670—/cemf/dbs: No such file or directory msg seen during backup

CSCuk25683—Traps sent during sanity test not fully reflected in Evnt Browsr.

CSCuk25688—Order dependent behaviour in filter editor

CSCuk25697—Memory leaks when launch map viewer service selected

CSCuk25699—Pkgbuild requires to support patches, +

CSCuk25702—Memory leaks in objectGui when object config launched

CSCuk25704—objectGui process runs high CPU while 1000 objects deleted.

CSCuk25725—Changing a scoreboards name does not take effect due to an FMR

CSCuk25783—Memory leaks when deleting objects from hierarchy

CSCuk25802—Memory leaks in objectGui when deploying from class palette

CSCuk25805—FUM errors when creating links on map

CSCuk25806—Query optimisation should be off by default in controller

CSCuk25817—ABR and FMR in map operations

CSCuk25820—cemfCatalog incorrect for restoring onto full disk

CSCuk25829—SOAKtest: vectorServer causes system to run out of swap space

CSCuk25840—Access Manager cores under exceptional circumstance

CSCuk25842—When tried to install patch during restore, restoration fails.

CSCuk25843—Coordinator should log no contextCompleteCB at WARN level.

CSCuk25844—OGManager class not binary compatible with CEMF 3.0/3.1

CSCuk25899—rename should default to object selected in mapviewer

CSCuk25912—CEMF Client will not start after installation

CSCuk25920—containment server logs errors during creation in multi views

CSCuk25921—Dynamic cache scaling not working on some machines.

CSCuk25933—disk space required message will result in TAC calls

CSCuk25948—MDSClassAllDerviedHelper Does not update cache to reflect model

CSCuk25958—Apps should not directly pull in .o files from other areas

CSCuk25959—Leak in AttributeDispactcher when issuing setAsync.

CSCuk25969—session not launched if hostname is invalid but IP address valid

CSCuk26012—EB exits-alarms raised on unused obj ids & obj then deployed:id

CSCuk26015—Unable to commission EM objects

CSCuk26021—AttributeHistoryCollector database needs investigation.

CSCuk26023—Small performance degradation from CSCuk22784

CSCuk26034—Memory leak in mapServer when deleting from map

CSCuk26041—AsyncSNMPDrep core dumps upon completion of chassis commissioning

CSCuk26058—Threshold is incorrectly spelt in backup screen output

CSCuk26112—Multiselection feature on dialogs malfunctioning

CSCuk26148—ObjectGui coredump with dialog Launcher script

CSCuk26169—Deinstallation of last sanity EM hanging at prepareport stage.

CSCuk26170—Some Event Browser DBM strings exibiting strange behaviour.

CSCuk26177—agServer log reporting large Number of events stillToBeProcessed

CSCuk26249—Error when installing package

CSCuk26333—Unable to dynamically select columns in BulkFileTransfer

CSCuk26366—EventBrowser opened against container non performant

CSCuk26377—AlarmDir server core dumps on start-up therfore causing update pr

CSCuk26404—ocd manager apis should be marked as deprecated

CSCuk26422—MLKs and 1 UMR present in Map Viewer

CSCuk26425—&progressDialog displayed when inconise progress dialog in evgrps

CSCuk26426—Warning message when user edits a SB or EG does not make sense

CSCuk26474—During containment,rmParentFromChild may produce incorrect result

CSCuk26573—CEMF cannot successfully deinstall.

CSCuk26806—QoS Dialog crashes and kills cemf session

CSCuk26810—EB can core due to rare timing issue during a refresh cancel

CSCuk26815—Help fails to launch if cemf not installed in /opt/cemf/

CSCuk26923—Copyright message still says 2000 on cemf startup

CSCuk26952—UMR when launching EB from an object

Troubleshooting

Troubleshooting sections are provided in the Cisco EMF Installation and Administration Guide and the Cisco EMF User Guide.

The Cisco EMF Knowledge Base (formerly Atlantech Technologies Knowledge Base) and the Communications Software Group Knowledge Base are sources of additional technical information on Cisco EMF. Information is collated together as a result of responses to frequently asked questions and other common issues raised during the development of Cisco EMF-based Element Managers. The Knowledge Bases also feature guidelines and tips from INSMBU engineers and Engineering Services. New entries are added to the Knowledge Bases regularly.

The Cisco EMF Knowledge Base is available at http://www.cisco.com/kobayashi/technotes/CEMF/knowledgebase/

You can access the Communications Software Group Knowledge Base at http://www.johann.cisco.com/csg/topten_9_0.shtm

Related Documentation

Cisco Element Management Framework Release Note, 78-13584-01

Cisco Element Management Framework Installation and Administration Guide v3.2, 78-12539-01

Cisco Element Management Framework User Guide v3.2, 78-12536-01

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.