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CiscoWorks Voice Manager

Release Notes for CiscoWorks Voice Manager 3.0

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Release Notes for CiscoWorks Voice Manager 3.0

Table Of Contents

Release Notes for CiscoWorks Voice Manager 3.0

New Features

Product Documentation

Related Documentation

Useful Information

Known and Resolved Problems

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for CiscoWorks Voice Manager 3.0


Revised: July 28, 2005


Note In previous releases of CiscoWorks Voice Manager, we used CVM as the abbreviation for the product name. Beginning with Release 3.0, we will use the abbreviation CWVM. In this and all subsequent documentation, we will refer to all releases as CWVM, even though the previous documentation still shows the abbreviation CVM.


These release notes are for use with CiscoWorks Voice Manager (CWVM) 3.0 running on Windows or Solaris.

These release notes provide:

New Features

Product Documentation

Related Documentation

Useful Information

Known and Resolved Problems

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New Features

The following is a list of new features available in this release:

CiscoWorks Common Services 3.0 (referred to hereafter as
Common Services 3.0) support.

Upgrade (standard and remote) from CWVM 2.2 and CWVM 2.3.

Support for the following devices:

Cisco 2801, 2811, 2821, and 2851 series routers

Cisco 3845 and 3825 series routers

Cisco IAD2420, IAD2430, IAD2431, and IAD2432 integrated access devices

Support for the latest Cisco IOS version for all devices supported in past CWVM releases.

Identification and management of voice gateways that are available with Cisco CallManager Express (CME) and Survivable Remote Site Telephony (SRST) capabilities.

CWVM supports the following features for CME and SRST-enabled devices:

Collecting call history information.

Monitoring active calls.

Providing resource information.

Enhancements made to the dial peer configuration, voice port configuration, gatekeeper configuration, and SIP User Agent modules.

Product Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for CiscoWorks Voice Manager 3.0

Printed document that was included with the product.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm

Quick Start Guide for CiscoWorks Voice Manager

Printed document that was included with the product.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm

Installation Guide for CiscoWorks Voice Manager

PDF on the product CD-ROM.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm

Printed document available by order (part number DOC-7817077=).1

User Guide for CiscoWorks Voice Manager

PDF on the product CD-ROM.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product
/rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm

Printed document available by order (part number DOC-7817080=).1

Supported Devices for CiscoWorks Voice Manager

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product
/rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm

Context-sensitive online help

Select an option from the navigation tree, then click Help.

Click the Help button in the dialog box.

1 See the "Obtaining Documentation" section.


Related Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


Table 2 describes the additional documentation that is available.

Table 2 Related Documentation 

Document Title
Available Formats

Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Solaris

Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows

Printed document that was included with the product.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/cw2000/cw2000_d/comser30/relnotes /index.htm

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows

PDF on the Common Services 3.0 CD-ROM.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/cw2000/cw2000_d/comser30/index.htm

Printed document available by order

Solaris: part number DOC-7815885=1

Windows: part number DOC-7816497=1

User Guide for CiscoWorks Common Services 3.0

PDF on the Common Services 3.0 CD-ROM.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/cw2000/cw2000_d/comser30/usrguide /index.htm

Printed document available by order (part number DOC-7816571=).1

User Guide for CiscoView 6.1

PDF on the Common Services 3.0 CD-ROM.

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product /rtrmgmt/cw2000/cw2000_d/comser30/cv_ug /index.htm

Printed document available by order (part number DOC-7815219=).1

User Guide for CiscoWorks Integration Utility 1.6

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/
rtrmgmt/cw2000/cw2000_d/comser30/nmim_ug/ index.htm

1 See the "Obtaining Documentation" section.


Useful Information

Table 3 provides information on problems known to exist in CWVM that are the result of older Cisco IOS software known problems. These problems do not exist in CWVM if you are using the latest Cisco IOS software version (Cisco IOS 12.3.(11)T or higher).

Table 3 Known Cisco IOS Software Problems Impacting CWVM 3.0 

Summary
Explanation

DSP status monitor may not display the DSP status

CWVM uses cdspCardsStatusTable from the CISCO-DSP-MGMT-MIB to get DSP status from devices. This MIB is not populated for devices with the Voice Interface card supported by the network modules NM-1V, NM-2V, and NM-HDA.


Show Network Connection and Verify Dial Plan commands do not work as expected.

On Cisco 1700 Series routers, run either the Show Network Connection or Verify Dial Plan command; no data is returned. The problem occurs because these routers have not implemented support of CISCO-VOICE-FR-ATM-LINK-MIB.

For more information, refer to the corresponding Cisco IOS bug: CSCdu53645.

CWVM sometimes does not list all available voice ports.

CISCO-VOICE-IF-MIB is not populated on certain device platforms. As a result, CWVM cannot identify all of the voice ports configured on these devices.

For more information, refer to the corresponding Cisco IOS bugs: CSCdt41907, CSCdu48052, CSCdu53626, CSCdu31874, and CSCdz75475.

Tie-line connection mode is not available when configuring voice ports.

The MIB variable cvIfCfgConnectionMode in CISCO-VOICE-IF-MIB does not support the value tie-line, even though this value can be configured from the CLI.

For more information, refer to the corresponding Cisco IOS bugs: CSCdu41318 and CSCdu52104.

CWVM does not provide voice port information when a BRI card is present on a device.

When a VIC-2BRI-NT/TE card is present on a Cisco 1700, 2600, or 3600 Series router, CISCO-VOICE-IF-MIB is not populated. As a result, CWVM does not provide information for any configured voice ports.

For more information, refer to the corresponding Cisco IOS bugs: CSCdu83761 and CSCdz70146.


Known and Resolved Problems

Table 4 describes problems known to exist in this release; Table 5 describes problems resolved since the last release of CWVM.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


Table 4 Known Problems in CWVM 3.0 

Bug ID
Description

None

Sometimes an online help topic does not appear correctly.

Symptom:

Online help might not refresh properly in the browser when you use standalone client.

Workaround:

To work around the problem, close the browser window and click Help again.

None

Sometimes CWVM may not detect a device configuration failure.

Description:

For some IOS commands, errors are not reported in a form that CWVM recognizes. In these cases, CWVM might not detect a failure when a configuration change is attempted on the device. When this happens, CWVM reports that the configuration change is successful, but does not update or change the configuration.

Workaround:

Users should check the job details to verify that the device was properly updated.

None

In some instances, fields available in port configurations may not work properly for certain IOS releases or platforms.

Examples of fields that could cause problems include the following:

Ring frequency—The values for this field are platform specific. Only 25 and 50 are valid values for a 3600 device, while only 20 and 30 are valid values for an MC3810 device.

E&M port type—Values returned from MIB show that Type IV is a valid option. However, this option might not be available on all platforms.

Workaround:

None

CSCsb27529

CWVM3.0-Install summary contains an error message.

Symptom:

The following error message appears in the CWVM3.0-Install summary window:

ERROR: /opt/CSCOpx/setup/CSCOcvm.info not found. 
ERROR: GetProperty called with undefined package name: CSCOcvm. 

Condition:

The CWVM3.0-Install summary window contains this error message if a user with an "install" user account is present in the server. This error does not have any impact on CWVM functionality.

Workaround:

1. Remove the "install" user account, then reinstall CWVM.

2. Change the user ID to zero for install user.


Table 5 Resolved Problems in CWVM 3.0 

Bug ID
Summary
Additional Information

CSCsa19467

CWVM support of trunkgroup command in Modify POTS Dial Plan window is incomplete.

None


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have.pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html