Table Of Contents
Release Notes for
CiscoWorks2000 Voice Manager Release 2.1
These release notes are for use with CiscoWorks2000 Voice Manager (CVM) Release 2.1 running on Windows NT, Windows 2000, or Solaris.
These release notes provide:
This section summarizes the new features in this release:
•Distributed CVM—CVM has been enhanced to allow multiple CVM servers to be viewed and managed from a single client. A CVM master has been added; it acts as the control point for CVM servers, managing networks, user accounts, and user access privileges.
•Network partitioning—CVM now supports the ability to partition groups of devices into different networks and manage them separately from each other. The CVM Master Administrator can create multiple networks and assign user access privileges for each network. One network can be partitioned among multiple CVM servers, and one CVM server can manage multiple networks.
•Gatekeeper, Ds0, Ds1,DSP, and CPU statistics, and memory utilization—The CVM Poller data file includes this device information; third party reporting tools can report against the file.
•Directory gatekeeper support—CVM now supports a hierarchy of gatekeepers, in which gatekeepers at a hierarchy node are called directory gatekeepers. A directory gatekeeper is a gatekeeper for other gatekeepers, doing address resolution and zone management for its child gatekeepers or directory gatekeepers.
•Gatekeeper configuration enhancements—HSRP backup gatekeepers, E-164 address routing, and bandwidth management are among the new configuration options.
•Dial peer configuration enhancements—Many new dial peer configuration options are provided.
•Session Initiation Protocol (SIP) User Agent support—Allows SIP supported gateways to be configured and allows dial peers to be configured for them.
•Enhanced trap processing.
•New syslog monitoring for configuration changes.
•Option to use TFTP to update device configuration.
•Support for Cisco Access Servers: AS5800, AS5400, AS5350, and AS5850.
•CD One, 4th Edition support.
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the CiscoWorks2000 Voice Manager documentation on Cisco.com for any updates.
The following documentation is available:
•User Guide for CiscoWorks2000 Voice Manager (DOC-7813373=)—Describes how to use CVM.
•Installation Guide for CiscoWorks2000 Voice Manager (DOC-7813363=)—Describes how to install CVM.
You can obtain this documentation by:
–Ordering a bound hardcopy from Cisco Systems.
–Viewing it on the CiscoWorks2000 Voice Manager product CD.
–Viewing it on Cisco.com.
You can access the help in two ways:
–Select an option from the navigation tree, then click Help.
–Click the Help button in the application window.
The following are available on your product CD:
–User Guide for CiscoWorks2000 Voice Manager
–Installation Guide for CiscoWorks2000 Voice Manager
Note Adobe Acrobat Reader 4.0 is required.
•Supported devices table
The table of supported devices for CVM with Cisco IOS software versions is available on CCO:
CD One, 4th Edition Support
You must install the CD One, 4th Edition including Java Plug-in 1.3.1 patch after you have installed CD One, 4th Edition. For information about the patch, see Readme for CD One, 4th Edition Patch Including Java Plug-in 1.3.1 Updates, included on the patch CD. This patch can also be downloaded from the following URL:
Known and Resolved Problems
Known problems are unexpected behaviors or defects in CiscoWorks2000 Voice Manager. Resolved problems are problems that have been fixed since CVM Release 2.0.2.
These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco bug tracking tool, Bug Navigator II. To access Bug Navigator:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S.
Step 4 Select Software Bug Toolkit/Bug Watcher > Bug Navigator II.
You can also access Bug Navigator by entering the following URL in your web browser: http://www.cisco.com/support/bugtools.
Table 1 describes the problems known to exist in this release.
Table 2 describes the problems resolved since the last release of CVM.
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to email@example.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn: Document Resource Connection
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We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.