CiscoWorks Voice Manager

Release Notes for CiscoWorks2000 Voice Manager Release 2.1

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Release Notes for CiscoWorks2000 Voice Manager Release 2.1

Table Of Contents

Release Notes for
CiscoWorks2000 Voice Manager Release 2.1

New Features

Documentation Roadmap

CD One, 4th Edition Support

Known and Resolved Problems

Obtaining Documentation

World Wide Web

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Release Notes for
CiscoWorks2000 Voice Manager Release 2.1

These release notes are for use with CiscoWorks2000 Voice Manager (CVM) Release 2.1 running on Windows NT, Windows 2000, or Solaris.

These release notes provide:

New Features

Documentation Roadmap

CD One, 4th Edition Support

Known and Resolved Problems

Obtaining Documentation

Obtaining Technical Assistance

New Features

This section summarizes the new features in this release:

Distributed CVM—CVM has been enhanced to allow multiple CVM servers to be viewed and managed from a single client. A CVM master has been added; it acts as the control point for CVM servers, managing networks, user accounts, and user access privileges.

Network partitioning—CVM now supports the ability to partition groups of devices into different networks and manage them separately from each other. The CVM Master Administrator can create multiple networks and assign user access privileges for each network. One network can be partitioned among multiple CVM servers, and one CVM server can manage multiple networks.

Gatekeeper, Ds0, Ds1,DSP, and CPU statistics, and memory utilization—The CVM Poller data file includes this device information; third party reporting tools can report against the file.

Directory gatekeeper support—CVM now supports a hierarchy of gatekeepers, in which gatekeepers at a hierarchy node are called directory gatekeepers. A directory gatekeeper is a gatekeeper for other gatekeepers, doing address resolution and zone management for its child gatekeepers or directory gatekeepers.

Gatekeeper configuration enhancements—HSRP backup gatekeepers, E-164 address routing, and bandwidth management are among the new configuration options.

Dial peer configuration enhancements—Many new dial peer configuration options are provided.

Session Initiation Protocol (SIP) User Agent support—Allows SIP supported gateways to be configured and allows dial peers to be configured for them.

Enhanced trap processing.

New syslog monitoring for configuration changes.

Option to use TFTP to update device configuration.

Support for Cisco Access Servers: AS5800, AS5400, AS5350, and AS5850.

CD One, 4th Edition support.

Documentation Roadmap

Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the CiscoWorks2000 Voice Manager documentation on for any updates.

The following documentation is available:

Paper Documentation

User Guide for CiscoWorks2000 Voice Manager (DOC-7813373=)—Describes how to use CVM.

Installation Guide for CiscoWorks2000 Voice Manager (DOC-7813363=)—Describes how to install CVM.

You can obtain this documentation by:

Ordering a bound hardcopy from Cisco Systems.

Viewing it on the CiscoWorks2000 Voice Manager product CD.

Viewing it on

Online Documentation

Context-sensitive help

You can access the help in two ways:

Select an option from the navigation tree, then click Help.

Click the Help button in the application window.


The following are available on your product CD:

User Guide for CiscoWorks2000 Voice Manager

Installation Guide for CiscoWorks2000 Voice Manager

Note Adobe Acrobat Reader 4.0 is required.

Supported devices table

The table of supported devices for CVM with Cisco IOS software versions is available on CCO:

CD One, 4th Edition Support

You must install the CD One, 4th Edition including Java Plug-in 1.3.1 patch after you have installed CD One, 4th Edition. For information about the patch, see Readme for CD One, 4th Edition Patch Including Java Plug-in 1.3.1 Updates, included on the patch CD. This patch can also be downloaded from the following URL:

Known and Resolved Problems

Known problems are unexpected behaviors or defects in CiscoWorks2000 Voice Manager. Resolved problems are problems that have been fixed since CVM Release 2.0.2.

These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs (regardless of severity level).

You can search for problems using the Cisco bug tracking tool, Bug Navigator II. To access Bug Navigator:

Step 1 Log into

Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.

Step 3 In the Jump to: links at the top of the page, click the letter S.

Step 4 Select Software Bug Toolkit/Bug Watcher > Bug Navigator II.

You can also access Bug Navigator by entering the following URL in your web browser:

Table 1 describes the problems known to exist in this release.

Table 1 CVM Release 2.1 Known Problems 

Bug ID


Sometimes an online help topic does not appear correctly.

Online help may not refresh properly in the browser when using standalone client.

To work around this problem, close the browser window and click the help button again.


Sometimes CVM may not detect a device configuration failure.

For some IOS commands, errors are not reported in a form that CVM recognizes. In these cases, CVM may not detect a failure when a configuration change is attempted on the device. When this happens, CVM reports that the configuration change is successful, but does not update or change the configuration.

Users should check the job details to verify that the device was properly updated.


In some instances, fields available in port configurations may not work properly for certain IOS releases or platforms.

Examples of fields that may cause problems include the following:

Ring frequency—The values for this field are platform specific. Only 25 and 50 are valid values for a 3600 device, while only 20 and 30 are valid values for an MC3810 device.

E&M port type—Values returned from MIB show that Type IV is a valid option. However, this option may not be available on all platforms.

CSCdt92002 (3)

Minimizing the window while it is in waiting state grays out the screen.

The CVM window becomes a blank, gray screen when the client is waiting for a server response and either of the following is done:

The CVM window is minimized, then restored

Another window is moved in front of the CVM window, then moved away

To work around this problem, wait until the client receives a server response. The CVM window then reappears correctly.

CSCdu22094 (3)

Sometimes a reinstallation after uninstalling CVM, on the same Windows NT or Windows 2000 system, fails.

Sometimes the CVM database engine does not stop when you uninstall CVM from a Windows NT or Windows 2000 system. This causes a reinstallation of CVM on the same system to fail.

To work around this problem, reboot the system and try installing CVM again.

CSCdv17048 (3)

Gateway cannot be deleted because of database deadlocks.

If a gateway is configured to send additional traps, such as dial traps, CVM receives traps continuously. When this happens, the gateway's database entry is locked, and the user cannot delete the gateway from CVM.

To work around this problem, configure the gateway so that it does not send traps to the system where CVM is installed. Wait for pending traps to be processed, and then try deleting the gateway again.

To configure the gateway, enter
> no snmp-server host <CVM server IP address>

CSCdv22589 (3)

Popup dialog boxes remain after inactivity timeout.

Sometimes when the client times out, popup dialog boxes remain open. If the user selects an option from the popup dialog boxes, all server requests fail.

To work around this problem, close all popup dialog boxes and log in again.

CSCdw77813 (3)

CVM server fails to start if CVM name has embedded space.

CVM does not give an error when a user includes a space in the CVM server name. The CVM server fails to start if the name includes a space.

To workaround this problem, do not include spaces in the CVM server name.

Table 2 describes the problems resolved since the last release of CVM.

Table 2 CVM Release 2.1 Resolved Problems 

Bug ID
Additional Information

CSCdt74771 (3)

When the CVM database contained a large number of Quality of Voice (QoV) traps, logging in would take longer.

When many QoV traps were stored in the database and not acknowledged by the user, CVM would take a long time to count the number of traps associated with each device when it displays the initial device tree at login.

CSCdu23528 (3)

CVM would not allow users to create dial plans on AS5300 devices.

This works on AS5300 devices with IOS versions 12.1.5 XM and above.

CSCdu47660 (3)

After creating a local zone, CVM would give a confirmation message that the operation was successful. However, when you tried to verify that the zone was created, you could not find it.

CVM 2.0.x could not manage multiple zone prefix commands for the same local zone with different priorities.

CSCds68163 (3)

Question mark icon needs to be documented.

When a gateway is added to CVM, sometimes the customer sees a question mark icon instead of a gateway icon.

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

Translated documentation is available at the following URL:

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

Registered users can order the Documentation CD-ROM through the online Subscription Store:

Nonregistered users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on to obtain customized information and service. To access, go to the following URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a registered user, you can open a case online by using the TAC Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.