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Release Notes for Resource Manager Essentials 3.4 on Windows 2000

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Release Notes for Resource Manager Essentials 3.4 on Windows 2000

Table Of Contents

Release Notes for Resource Manager Essentials 3.4 on Windows 2000

New Features

Documentation Roadmap

Additional Information Online

Cautions

Support Information

Known Problems

Server, Browser, and Desktop Known Problems

Installation and Upgrade Known Problems

Administrator Known Problems

Device/Agent Known Problems Impacting ANI Server and Essentials Functionality

Availability Known Problems

Config Editor Known Problems

Configuration Management Known Problems

Contract Connection Known Problems

Inventory Known Problems

NetConfig Known Problems

Software Management Known Problems

Syslog Analysis Known Problems

Resolved Problems

Internally-Found Resolved Problems

Customer-Found Resolved Problems

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Resource Manager Essentials 3.4 on Windows 2000


These release notes are for use with CiscoWorks2000 Resource Manager Essentials 3.4 running on Windows. Supported Windows versions are Windows 2000 Professional and Server.

These release notes provide:

New Features

Documentation Roadmap

Additional Information Online

Cautions

Support Information

Known Problems

Resolved Problems

Obtaining Documentation

Obtaining Technical Assistance

New Features

Resource Manager Essentials 3.4 contains these new features:

Support for downloading and uploading of device configurations using Secure Shell (SSH) protocol.

Secure communication between the client browser and the Resource Manager Essentials server via Secure Socket Layer (SSL) protocol.

Support for configuration management and software image management for devices across Network Address Translation (NAT) boundaries.

Support for Interactive IOS, CatOS and FastSwitch commands in the NetConfig applications.

Up-to-date inventory of all Cisco devices in the network, including support for Cisco Call Manager and VPN Concentrator 3000 (VPN c3000).

Copy command enhancement of Network Show Commands facility.

Ability to isolate and view PIX firewall configuration statements.

Users can select devices from a CSV file and delete them from the inventory database.

Inventory management and software image management support for devices managed in the Auto Update Server (AUS).

New five-year certificates used to sign JAR files.

Support for new devices including the following: Cisco Router 7400 Series (7401 ASR-BB, 7401 ASR-CP), Cisco 7600 Series (7603, 7606, 7609), Cisco Router 7304, PIX Firewall (506, 515, 520, 525, 535, 501, 506E, 515E), Cisco ONS Series (ONS 15540 ESP), Cisco 1700 Series (1710, 1760), Integrated Access Device (IAD 2420), Catalyst 6000 Series (6513), Gigabit Switch Router (GSR) 12400 (12404, 12406, 12410, 12416), Cisco RPM-PR, Cisco Aironet AP Series (340, 350), Cisco 4000 Series (C4224), Cisco Content Service Switch (CSS) 11000 Series (11050, 11080, 11150), Network Analysis Module (Catalyst 6000 module).

Documentation Roadmap


Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Resource Manager Essentials documentation on Cisco.com for any updates.


The following documents are provided in PDF on your product CD

Installation and Setup Guide for Resource Manager Essentials on Windows 2000

User Guide for Resource Manager Essentials


Note Adobe Acrobat Reader 4.0 or later is required.


Use these publications to learn how to install and use Resource Manager Essentials:

Installation and Setup Guide for Resource Manager Essentials on Windows 2000 (DOC-7813991=)—Provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information

Installation and Setup Guide for Resource Manager Essentials on Solaris (DOC-7813990=)—Provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information.

User Guide for Resource Manager Essentials (DOC-7813951=)Provides information on using Resource Manager Essentials 3.4.

User Guide for CiscoWorks2000 Server (DOC-7814072=)—Provides information about setting up, administering, and accessing the CiscoWorks2000 server.

Essentials Online help—Provides task-oriented and context-sensitive help from every window that contains a Help button. Also contains all of the information available in User Guide for Resource Manager Essentials. This ensures you have complete information even if you do not have the manual readily available while using Essentials.

Additional Information Online

For information about Essentials supported devices, refer to the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000e/dev_sup/index.htm


Tip For the latest technical tips, suggestions for troubleshooting common issues, and frequently asked questions (FAQs) on most Essentials applications, you can go to the following URL:

http://www.cisco.com/warp/public/477/RME/index.html


The Incremental Device Update (IDU) for Resource Manager Essentials (Essentials) 3.4 is a collection of updated files necessary for Essentials 3.4 to support new Cisco devices. In addition to the devices supported, this package also contains fixes to known problems, as well as additional newly discovered problems.

If you are a registered user, you can download IDU 2.0 for Essentials 3.4 from:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

Cautions

Before using Resource Manager Essentials, ensure that:

All applications are stopped before you upgrade Essentials. The upgrade process depends on having reasonable interaction times with the database. If this is not possible, the upgrade fails.

If the Y2K Compliance Assessment Tool is installed on your machine, you must uninstall it before installing this version. Otherwise the installation fails.

You do not have CWSI Campus 2.x and Essentials 3.4 on the same machine.

You cannot use Proxy Management, if you have not installed the CiscoWorks2000 VPN/Security Management Solution 2.1 bundle. The Auto Update Server, which is used for proxy management, requires the VMS bundle to function normally.

Support Information

Resource Manager Essentials supports only US-English and Japanese versions of Windows 2000. Set the default locale to US-English for US-English version and Japanese for Japanese version.

Known Problems

Known problems (bugs) in Resource Manager Essentials 3.4 are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs (regardless of severity level).

You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:


Step 1 Log into Cisco.com.

Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.

Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.


You can also access the Software Bug Toolkit by entering the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.

This section contains the following known problems for Resource Manager Essentials.

Server, Browser, and Desktop Known Problems

Installation and Upgrade Known Problems

Administrator Known Problems

Device/Agent Known Problems Impacting ANI Server and Essentials Functionality

Availability Known Problems

Config Editor Known Problems

Configuration Management Known Problems

Contract Connection Known Problems

Inventory Known Problems

NetConfig Known Problems

Software Management Known Problems

Syslog Analysis Known Problems


Note Resource Manager Essentials 3.4 supports only US-English and Japanese versions of Windows 2000. Set the default locale to US-English.


Server, Browser, and Desktop Known Problems

Table 1 Server, Browser, and Desktop Known Problems 

Bug ID
Summary
Explanation

None

Browsers running on remote X servers.

Browsers running on remote X servers are not supported.

Workaround:

Avoid running Essentials sessions on browsers running on remote X servers.

None

Cisco Voice Manager.

Cisco Voice Manager cannot coexist with Essentials on one machine.

Workaround:

Install Cisco Voice Manager on a different machine.

None

Printing from a browser does not work reliably.

Printing from a browser results in parts of page not being printed.

Workaround:

To print an Essentials window, use Print Screen or Capture Screen function on your machine.

None

Navigator 4.x: Table of contents or index does not appear in online help.

Occasionally, the table of contents or index does not appear in the online help.

Workaround:

If table of contents or index does not appear in online help, hold down Shift key and click Reload.

CSCdp74251

Application performance very slow with HTTP proxy.

Accessing Essentials via HTTP proxy might cause significant performance degradation.

Workaround:

Access CiscoWorks2000 Server directly from client.

CSCin03389

Adhoc template displays failed for some catalyst devices.

A successful job will be displayed as Unsuccessful.

Workaround:

Disable debug in the device and run the job.

CSCdp22312

Multiple sessions of Essentials on a single client are not supported.

Only one instance of Essentials can be run from a client.

Workaround:

Only one instance of Essentials can be run from a client.

CSCdp82755

Navigator 4.x: Cannot access CiscoWorks2000 desktop.

After Config Editor Job browser is launched, you cannot access CiscoWorks2000 Desktop or Java console.

Workaround:

Close Config Editor Job browser before trying to access other applications.

CSCds16984

Unable to launch Essentials from Netscape or Internet Explorer.

One of the possible causes is JRun Proxy Server process is not running.

Workaround:

Reboot the system that is running Essentials server.

CSCdr01425

Navigator 4.x: Config Detail Reports hang.

Config Detail Reports for Change Audit hang when you click Close.

Workaround:

Use one of these methods:

Double-click top left corner of outside browser window.

Click X on top right corner of the browser window.

Select File > Close from menu.

CSCdr17496

Cannot change Internet Explorer options when Essentials is running.

Internet Explorer hangs after changing options when Essentials is running on the local windows machine.

Workaround:

Wait for 2-3 minutes after changing the Internet Explorer options.


Installation and Upgrade Known Problems

Table 2 Installation and Upgrade Known Problems 

Bug ID
Summary
Explanation

None

ATM image version and image family might be incorrect after upgrade.

After an upgrade to Essentials 3.3, delete the ATM images and then re-import ATM images from software image library.

CSCdt86208

Re-installation of Essentials 3.3 over CD Two, 3rd Edition has problems in configuration operations.

If you have upgraded to Essentials 3.3 from CD Two, 3rd Edition and uninstalled Essentials 3.3 later, re-installation of Essentials 3.3 again over CD Two might have problems in configuration application.

Workaround:

Uninstall CD Two, 3rd Edition completely before installing Essentials 3.3 again.

CSCdp08278

Tasks might fail if server is not fully operational.

If you try to access CiscoWorks2000 before server is fully operational, Login Manager will not appear.

Workaround:

For Navigator, click Reload.

For Internet Explorer, click Refresh.

At the beginning of a CiscoWorks2000 session, if you select a task from navigation tree before server is fully operational, the task might fail.

Workaround:

Select task again. If this does not help, restart system using one of these methods:

Using the GUI, select Server Configuration > Administration > Process Management > Stop Process, select the System radio button. Click Finish, then select Server Configuration > Administration > Process Management > Start Process, click System radio button, then click Finish.

From command line interface, enter:

net stop crmdmgtd 
net start crmdmgtd 

Make sure all process are running before relaunching tasks. Select Server Configuration > Administration > Process Status. The State column shows whether processes are running.

CSCdt22462

Strange 6 minute delay while downloading console on Windows 2000.

On some Windows 2000 machines, the initial download of large Java applets, or their subsequent downloads (if not cached locally), may take longer than expected. This may take up to 6 minutes in some cases. After the applets are loaded and cached locally, downloads are quicker.

The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content that is downloaded by browsers. This consumes a lot of memory and results in disk paging on most machines. Downloading is therefore slower than expected. The effect is reduced on machines with large RAM and virtual memory.

Workaround:

Disable your machine's virus scanner. This will improve Java applet download times, considerably.

Or

Disable automatic scanning of all downloaded files, and instead, enable scanning of just program files (specified by extension). Instructions will vary depending on the specific virus scanner you use.

CSCdt22462 (contd.)

 

If McAfee VirusScan is installed on your machine:

Launch VirusScan console. Click Configure.

Click Download Scan.

With Detection tab active:

Make sure Enable Internet Download Scanning is not selected.

Select Program Files Only.

Click Apply, then OK.

Before performing the above steps, close and exit any programs that are actively downloading.

CSCdr72310

InstallShield unable to trap dbupdate failure during Essentials install.

Resource Manager Essentials installation requires a standard Windows NT dll file (CTL3D32.dll).

Workaround:

If CTl3D32.dll is not on the system, copy the file from a standard Windows NT system into the winnt\system32\ directory before installing.

CSCdt82319

System View not present after restoring database from rme.dborig.

Applicable system view for Media Convergence Server and VPN Devices is missing when runtime rme.db is replaced with pre-packaged rme.dborig.

Media Convergence Server that is under Resource Manager Essentials > Syslog Analysis > WorkFlow Report.

VPN Devices that is under the following:

VPN Management Solutions > Reports > Configuration Management > VPN Configuration Reports

VPN Management Solutions > Reports > SyslogAnalysis > Advanced

Workaround:

After replacing rme.db with rme.dborig, do the following:

1. Stop daemon manager.

2. Change directory to:

install-dir\conf\bg2rigel\rme

3. Execute the command:

install-dir\bin\perl 
install-dir\dbupdate\dbupdate.pl 
r06000vpn.txt

4. Restart daemon manager.

This will re-insert the missing Applicable System View to Essentials database.

CSCdr72068

Command syntax is not clear for restore backup.

Restore backup fails with fresh Essentials installation, for the command:

restorebackup.pl -d database-backup-directory

The output message does not clearly explain the command syntax to be followed for restoring database backup on fresh Essentials installation.

Workaround:

Execute the command:

install-dir\bin\perl 
install-dir\bin\restorebackup.pl -force 
-d backup-directory

to restore the backup database after installing Essentials 3.4.


Administrator Known Problems

Table 3 Administrator Known Problems 

Bug ID
Summary
Explanation

None

Error message during restore:

tar: Could not change access 
and modification time 
of....:Permission denied.

The problem is an error from .tar file in restore log. You can ignore this message only if the error is reported for subdirectories that .tar file creates during restore. The error is valid if .tar file reports an error for files it is restoring.

The working directory should be the root directory on the drive where CiscoWorks2000 is installed, not CiscoWorks2000 directory itself. The default CiscoWorks2000 directory is:

C:\Program Files\CSCOpx

Workaround:

Enter this command at the DOS prompt:

perl c:\Program Files\CSCOpx\bin\
restorebackup. pl -d
c:\backup


Device/Agent Known Problems Impacting ANI Server and Essentials Functionality

Table 4 Device /Agent Known Problems Impacting ANI Server and
Essentials Functionality 

Bug ID
Summary
Explanation

CSCds52920

Syslog messages are not logged onto syslog server

On IOS 12.1(4.4) and above, it is necessary to set logging source-interface for syslog to work correctly. On the ICS7750 platform, this breaks the IOS commands, copy run start and write mem prohibiting the saving of configurations to the system data base.

Workaround:

None.

CSCdr52007

Serial numbers missing in OLD-CISCO-CHASSIS MIB.

No serial numbers are found in OLD-CISCO-CHASSIS-MIB.

Workaround:

None.

CSCin04311

Protocol Distribution Graph does not show up for VPN 3030 devices in Essentials Availability.

When you select a VPN 3030 device in Availability, the Protocol Distribution Graph is not displayed for these devices as a few MIBs are not implemented by this device group.

Workaround:

None.

CSCin07826

IP NAT log messages are not EMBLEM compliant.

IP NAT log translation syslog messages are not EMBLEM compliant.

Workaround:

None

CSCdv78969

MSFC2 module in cat6509 returns zero-length sysConfigName value.

MSFC2 module in cat6509 returns zero-length sysConfigName value.

Workaround:

None.

CSCdv62510

Config Fetch using TFTP fails for devices running IOS Release versions greater than 12.0.

In 800 series devices, Config Fetch using TFTP fails.

Workaround:

Use TELNET to fetch or download files.

CSCdv64195

Unable to add Route Switch Modules (RSM) into Essentials when used memory reach 4GB if the device is up for a long time

The problem occurs in the following scenarios:

The datatype used is integer. In this case, Inventory cannot handle a value of 4GB in the database column.

SNMP counter error. In this case, an error occurs when used memory reaches 4GB if the device is up for a long time

The same error is reported in CSCdu09377.

Workaround

Re-load the device to reset the SNMP counters.


Availability Known Problems

Table 5 Availability Known Problems 

Bug ID
Summary
Explanation

CSCdt10034

Private Views of one user shown to other users.

When you create a private view and add this view to Availability polling, your view will be visible if another user logs and opens reachability dashboard or any other availability options.

Workaround:

None.

CSCin04311

Protocol Distribution Graph does not show up for VPN 3030 devices in the availability of the RME.

In Essentials Availability, when a VPN 3030 device is selected, protocol Distribution Graph does not appear for these devices since certain MIBs are not implemented.

Workaround:

None


Config Editor Known Problems

Table 6 Config Editor Known Problems 

Bug ID
Summary
Explanation

None.

Config archive fails for SSH transport mode and for interactive commands.

Config archive fails for SSH transport mode and for interactive commands if the device has prompts other than (">", "#" ,"Password" ,":" , "(enable)" , "%", "]", "?" ).

Workaround:

None.

CSCds13128

If two users try to open a configuration for a device simultaneously, the device may occasionally go into a state where it will be shown as locked, but neither of the users will be able to unlock the device.

Workaround:

Delete the device from inventory and add it back again.

CSCdt12180

ConfigEditor when invoked using double-click for the second time, it did not launch.

Invoke Resource Manager Essentials > Configuration Management > Config Editor. When ConfigEditor is closed and opened again when you double click, it will not get launched.

This occurs only when the plug-in is enabled.

Workaround

Launch the browser again.

CSCds89658

Config Editor window will close if some other application is invoked.

This occurs only if Java plug-in is enabled for Config Editor.

Workaround:

Revoke the Config Editor again.

CSCin09593

CED job browser displayed only when scheduled or running jobs available

Job Browser is displayed only if there are scheduled or running jobs. Otherwise, it displays a dialog box saying:

No scheduled jobs found.

Workaround:

This problem has been resolved in the Incremental Device Update (IDU) on RME 3.4.

Install IDU, available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

CSCdp98004

Stopping a running job.

Stopping a job while it is running could cause unpredictable results.

Workaround:

Do not stop running jobs.

CSCdp97125

Running Config Editor from Config Viewer or VPN Config Reports leaves an empty browser.

If you run Config Editor from Config Viewer or VPN Config Reports, an empty browser is launched.

Workaround:

Do not close the browser or some features might not function properly.

CSCdt13344

Not able to select the different Configlets after changing the show mode, from processed to raw or vice versa from Configuration Compare Report window.

Workaround:

When viewing the changes made through Tools > Show Changes Made with plug-in enabled, do not switch over to the other mode.


Configuration Management Known Problems

Table 7 Configuration Management Known Problems 

Bug ID
Summary
Explanation

None

Stop and start of Change Audit process affects JRunProxyServer.

A stop and start of the Change Audit process requires you to stop and restart the JRunProxyServer.

Workaround:

To stop the JRunProxyServer, enter:

$NMSROOT/bin/pdterm.exe JRunProxyServer

To start the JRunProxyServer, enter:

$NMSROOT/bin/pdexec.exe JRunProxyServer

None

Running Resource Manager Essentials on Multi-homed Machines.

By default Configuration Management assumes a non multi-homed machine.

Workaround:

If you want to run Resource Manager Essentials on a multi-homed machine, set the variable MULTI_HOME=true in the install-dir\objects\cmf\data\Transport.ini file and restart Change Audit process.

None

TACACS with SecureID.

Essentials configuration archive does not support TACACS with SecureID. It supports static passwords that are defined when you add or import devices into Essentials inventory.

None

Standard device prompts required for Configuration Archive Telnet mechanism.

Telnet transport mechanism cannot retrieve or update device configurations if any remote devices have nonstandard device prompts.

Accepted and standard device prompts on Cisco IOS devices have strings ending with greater than symbol (>) or the pound symbol (#) at Telnet login and enable mode. Accepted standard device prompts on Catalyst devices end with keyword enable at Telnet enable mode.

It is recommended that all managed devices should have passwords.

None

Banner commands on devices.

Banner values are contained between quotation marks (") in Config Archive and between Ctrl-C (^C) characters in a device.

When using NetConfig or Config Editor and cwConfig, or Telneting to a device, do not add quotation marks or Ctrl-C characters to banner commands on devices. Banner commands containing these characters cause configuration applications to function incorrectly.

Do not use Banner commands that contain multiple line banners.

None

Configuration Import message.

Cwconfig cannot validate syntactic correctness of configuration files uploaded to device via import command. As a result, import is reported successful even if configuration file is invalid. Configuration update does not succeed, but Cwconfig cannot detect failure.

None

Devices with multiple IP addresses.

TFTP transport mechanism might not work for devices with multiple IP addresses when device is managed by using hostname in the inventory database. SNMP library used by TFTP, queries for only one IP address for a given hostname while resolving the hostname with the corresponding domain name server.

For a device with more than one IP address, the hostname resolution might not return the IP address of the interface running the SNMP agent. In such cases, TFTP fails and displays SNMP Time Out Error.

Workaround:

Import devices using IP address in inventory database.

None

Updating modules in Catalyst 5000 Switches.

cwConfig does not update or change configurations of individual modules in Catalyst 5000 switches even when import or write2run commands report a successful download. cwConfig updates only supervisor engine module configuration.

None

Module configuration not retrieved even if the module has valid credentials for a CAT switch.

Configuration Management will not retrieve the configuration of the modules which have valid TELNET credentials, if a previous module had wrong credentials.

If in a CAT switch, the supervisor and ATM module have the same credentials and RSM has a different one, Configuration Management will retrieve the configurations of Supervisor, fail for RSM module, and display this message:

ERROR: Incorrect Telnet passwords

It will also fail for ATM module displaying the same error even if it has valid credentials.

CSCdw48650

Startup and running configuration of the active CPU and startup configuration of the standby CPU will not be fetched automatically after a CPU switchover operation.

Syslog messages are not available after a CPU switchover operation, as a result of which the Configuration Management cannot update Config Archive automatically.

Workaround:

1. Perform a manual Update Inventory operation:
Resource Manager Essentials > Administration > Inventory > Update Inventory.

2. Perform an Update Archive operation: Resource Manager Essentials > Configuration Management > Update Archive.

This operation fetches the running configuration of the active CPU.

All configuration related reports might show an incorrect slot as active or standby.

Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically. Hence, all configuration related reports might show an incorrect slot as active or standby.

Workaround:

Before launching Config Reports, perform a manual Update Inventory operation:
Resource Manager Essentials > Administration > Inventory > Update Inventory.

CSCin03327

Slot info not updated for Cisco ONS Series (ONS 15540 ESP) devices after a CPU switchover

The Cisco ONS Series (ONS 15540 ESP) series devices do not send syslog switchover messages to the Essentials server, hence the slot information will not be updated in the database.

This also causes Configuration Management not to automatically archive configuration information when there is a switchover on the device.

Workaround:

1. Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory

2. Perform a Configuration Update manually.

CSCdp91314

Netshow error:

java.lang.outOfMemory

Netshow might flag a

java.lang.outOfMemory

error on a device. This problem occurs only with specific types of devices and only if the number of threads (set in properties file) and number of devices supplied to the command, are both greater than one.

Workaround:

Run the command line interface application on only the problem device, or reduce number of threads to one, and run serially.

CSCds20036

Launching Copy Job from Job Details window does not work.

Copying a Job from Job Details window might not work sometimes.

Workaround:

Launch copy job from Configuration Management > Network Show commands > BatchReports > Job Browser.

CSCds08146

Allows creation of duplicate command set name, if created from two different clients.

When you create the command set name from two different clients at the same instant, only one command set is created. The error message will not be displayed in the second client from where you attempted to create the command set name.

Workaround:

Again invoke Administration > Configuration Management > Network Show > Define Command Set to solve the problem.

CSCdt14631

Stop Button not working properly in Immediate Execution.

When commands are run for more than one or devices, Stop button might fail rarely when it is pressed repeatedly.

Workaround:

Press the stop button only once to stop the execution of the show commands.

CSCdt24115

Catalyst 5000 Devices: Transport FallBack from TFTP to Telnet Fails.

Catalyst 5000 device says

Device is busy with previous operation, Try 
later

when Config Fetch operation is attempted.

The device going into busy state is a feature of the Catalyst 5000 switches and this is to prevent too many TFTP/Telnet connections within short intervals of time.

Workaround:

Change Transport Order to the Telnet as the first protocol.

CSCdv77153

Essentials displays an out of sync error after reload for no scheduler allocate.

After a reload routers may add the following line:

no scheduler allocate

to the running configuration. This confuses the Essentials Startup or Running Out of Sync report.

Workaround:

1. Add the following line:

no scheduler allocate

to the CommandExcludesIos.ini file.

You can find the file at the location:

drive:\Program Files\CSCOpx\objects\
cmf\data\

2. Restart CW2000 again:

net stop crmdmgtd 
net start crmdmgtd

CSCds68827

Syslog messages archived in the Configuration archive

Telnet retrieves all the information that is displayed in the telnet session when you try to fetch configuration using telnet. If logging is enabled for sessions, Syslog messages displayed on the telnet session are also archived along with the configuration.

Workaround:

Turn off the display of Syslog messages on telnet session before fetching configurations using TELNET.

CSCdu69242

Configuration archive causes problems when used on terminal servers with menus.

Workaround:

Use RCP for startup configurations and SNMP or TFTP for running configurations.

CSCdv77153

Essentials displays an out of sync error after reload for no scheduler allocate.

After a reload routers may add the following line:

no scheduler allocate

to the running configuration. This confuses the Essentials Startup or Running Out of Sync report.

Workaround:

1. Add the following line:

no scheduler allocate

to the CommandExcludesIos.ini file. You can find the file at the location:

/opt/CSCOpx/objects/cmf/data/

2. Restart CiscoWorks2000 again:

/etc/init.d/dmgtd stop 
/etc/init.d/dmgtd start

CSCdw18195

TELNET access required to retrieve startup configurations from ONS Series (ONS 15540 ESP) devices.

You can retrieve the startup and running configurations of active CPU from ONS Series (ONS 15540 ESP) devices using tftp.

But to retrieve the standby configurations you require telnet credentials.

Workaround:

Provide telnet credentials.

CSCdw64289

Configuration Archive does not detect ntp server global configuration

Configuration Archive cannot detect global configuration of ntp server.

Workaround:

None.

CSCdv62510

Config Fetch using TFTP fails for devices running IOS Release versions greater than 12.0.

In 800 series devices, Config Fetch using TFTP fails.

Workaround:

Use TELNET to fetch or download files.

CSCin09578

Configfetch improper in one of the fetching operations in Cisco ONS Series (ONS 15540 ESP) devices.

In Cisco ONS Series (ONS 15540 ESP) devices, if collection of configuration is begun during Config Retrieval schedule, the running config is not fetched.

Workaround:

This problem has been resolved in the Incremental Device Update (IDU) on RME 3.4.
Install IDU, available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

CSCdx37842

Resizing browser window displays error.

Resizing browser window renders some areas of the window blank.

Workaround:

Close and reopen the NetConfig window.

CSCin06562

On AIX, NetConfig window does not refresh after resizing.

Workaround:

Use HPUX, Solaris or Windows clients

CSCdk12667

Command-line syntax errors.

When a Cwconfig session has multiple syntax errors, only the first detected error is reported. Others remain unlisted.

CSCds19913

Netshow Batch reports do not work when you restart JRM.

Workaround;

Restart Daemon Manager.


Contract Connection Known Problems

Table 8 Contract Connection Known Problems 

Bug ID
Summary
Explanation

CSCdm87814

Essentials Check Contract Status tool generates information for only routers.

If you select Resource Manager Essentials > Contract Connection > Check Contract Status, information is generated for only routers.

Obtain information from CCO URL:

http://www.cisco.com/cgi-bin/front.x/
csadispatch?AppName=ContractAgent

From View Contracts, select By Contract > Serial > Purchase Order > Service Order Number (Contract Lookup) and find contract information.


Inventory Known Problems

Table 9 Inventory Known Problems 

Bug ID
Summary
Explanation

None

IP address may change between reboots.

Workaround:

You must import cable modems ubr904 and the ubr924 using a fully qualified pathname. These devices get the IP address of the cable interface using DHCP from head-end cable router. The IP address might change between reboots.

None

PIX Firewall device.

Workaround:

Configure PIX Firewall device so Essentials can manage it. Enter IP address of Essentials server.

None

Importing desktop machines.

Do not import desktop machines unless they are running Cisco Call Manager applications. Otherwise, desktop machine appears incorrectly in the device selector under Call Managers.

None

Inventory Chassis Summary Graph displays misleading information.

Inventory Chassis Summary Graph misleadingly displays CSS11080 for all the models.

When you select Server Configuration > About the server > Applications & Versions, the graph displays all the sysObjectIds of CSS series devices mapped to CSS11080.

Workaround:

None.

Read CSS11080 as CSS11000. For a detailed list of supported CSS11000 models, see "Additional Information Online".

CSCdw48650

For ONS Series (ONS 15540 ESP) devices, Inventory Reports might not reflect the latest device information.

Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically.

Workaround:

Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory.

CSCdp61331 (1)

Comma included in password will cause device import to fail.

In comma separated value (CSV) format, the "," character is used as a delimiter. Therefore, fields in the CSV file should not contain the "," character.

If you use a "," character in the password or other fields while adding a device, the CSV file generated after exporting will be invalid. An exported CSV file cannot be used for importing devices.

CSCdr02713

Chassis Summary and Software Version Graphs fail.

If you click Chassis Summary Graph or Software Version Graph and select 2000 or more devices, the operation will time out after 5 minutes.

Workaround:

Do not let number of devices exceed 50.

CSCdr81211

When a hitherto managed device is disconnected from the network, Scheduler does not report the status as `Not Responding'.

Once a device has been managed using Essentials, it will not display the status as Unmanaged or Not Responding until you manually delete the device from the inventory.

CSCin06583

DIServer displays error when trying to import more than 1500 device.

When Essentials tries to import data from a file which has more than 1500 devices in a single attempt on Windows in SSL mode the DIServer displays an error, and pdshow hangs.

Workaround:

Import only 1000 devices at a time. If we have more than 1000 devices to be managed, divide the contents of the file to contain not more than 1000 devices at a time.

CSCdk35153

Chassis modem table is not polled correctly.

Inventory reports show only configured modems. There is a time interval between modem installation and modem configuration. During this interval, the Inventory application might detect only one modem. Additionally, log messages might display database integrity violations. These messages can be ignored.

Workaround:

Go to device and configure the modem, then reacquire inventory data.

CSCdm01805

Adding devices to Essentials fails.

Adding devices to Essentials fails if case-insensitive community strings already exist in database. If you add a device to a database with community strings similar to devices already present (the difference is in the use of upper and lower case), the import fails.

Workaround:

1. Change the device to use a credential that has same case (upper or lower) as the successfully managed device.

2. Change the device to use a unique value for credential.

CSCdw68406

Inventory does not handle Cisco ONS Series (ONS 15540 ESP) devices with distinct configurations.

To perform redundancy operations Cisco ONS Series (ONS 15540 ESP) devices requires that both processors have the same configurations.

If they are configured with different set of credentials and a forced switch-over is made and the read community string happens to be different, inventory will not manage the device and the device will go to the not-responding state.

CSCds73696

Memory leak in IcServer

IcServer shows steady increase in memory size of the process over time.

Workaround:

Restart IcServer daemon periodically.

Enter:

install-dir\bin\pdterm IcServer install-dir\bin\pdexec IcServer

CSCdv64195

Unable to add Route Switch Modules (RSM) into Essentials when used memory reach 4GB if the device is up for a long time

The problem occurs in the following scenarios:

The datatype used is integer. In this case, Inventory cannot handle a value of 4GB in the database column.

SNMP counter error. In this case, an error occurs when used memory reaches 4GB if the device is up for a long time

The same error is reported in CSCdu09377.

Workaround

Re-load the device to reset the SNMP counters.

CSCdm75952

Do not use special characters in user fields.

Do not enter special characters such as apostrophes ('), semicolons (;), or parentheses in user fields.

CSCin06080

On a LS1010 with an E1 connection, Detailed Device Report does not show slot number

As the MIB required for slot number is not available on the LS1010 with an E1 connection, this information is not provided.

Workaround

None.

CSCdp78299

Device card names do not appear in Detailed Device Report.

The Detailed Device Report for BPX 8600, IGX 8400, and IPX devices running switch software releases earlier than 9.1 does not show interface information.

CSCds48244

Import operations fail for 7100 and 7200 routers due to IOS bug.

Import operations may fail for Cisco 7100 and 7200 routers because of snmp timeout.

Workaround:

Select Resource Manager Essentials > Administration > System Configuration and increase Slow SNMP Timeout to a value more than 60 seconds.

CSCdt72151

Log file increases in size for every inventory collection.

Inventory schedule collection, manual update of inventory, inventory polling (If inventory change is detected) and syslog initiated inventory update results in increase of log file size.

Workaround:

Monitor and clean up the following log files on a periodic basis.

install-dir/log/ICServer.log

install-dir/log/DIServer.log

CSCdt91401

Quote in a chassisID causes device import to fail.

Essentials cannot add device to inventory, if a device has single quote in the chassisID string. For example:

snmp-server chassid-id ab'c

Workaround:

Avoid using chassisIDs with quotes.

CSCdu68457

CSCdv31449

CSCdu68440

CSCin00785

Alias classification fails

Occasionally, devices are listed part of the managed devices, even if the same device (with different name) is already in the managed state.

Workaround:

1. Delete all the duplicate devices from the managed list of devices.

2. Check if the DIServer debug is set to OxFFFFFF in DiServer.log

3. FF in daemons.log.

4. To achieve max debug and have aliasing turned on, set max debug to OxFFFEFFFF.

This will provide the same debug info with that obtained by setting it to OxFFFFFFFF with aliasing turned on.

CSCdw17735

Single device Add page displays junk message

If you select Resource Manager Essentials > Administration > Inventory > Add devices, enter the device name, read write community strings, telnet and enable password.

The single device add page displays the following junk value:

<input type=hidden name="EnPassword" value=

Workaround:

On Navigator, click Reload.

On Internet Explorer, click Refresh.

CSCdx06315

Inventory shows wrong device status.

When you try to manage a device running Cisco IOS, it sometimes displays the following error:

Check DB Stats (Running/Stopped)

This occurs when the value of ciscoMemoryPoolUsed crosses 4.2 GB and the value cannot be inserted into the Essentials database.

Workaround:

Reload the devices to reset the SNMP counters. Then add the device again.

or

Upgrade the Cisco IOS on the devices.

CSCdx13226

Inventory update does not reflect processing of AUS device

Under Resource Manager Essentials > Administration > Inventory > Update Inventory, select an AUS device and submit for processing.

The IcServer status does not show the processing of AUS devices.

This is because AUS devices are not processed by IcServer. Hence, the processing of these devices is not displayed.

Workaround:

You can check the TimeStamp on the Inventory reports to verify whether update occured.

CSCin07205

Devices with passwrd string containing special characters not managed.

If apostrophe is used in these user fields, database query fails. If comma is used in a CSV format import/export file errors may result as the comma would be treated as a separator. This also applies to telnet and enable passwords.

Workaround:

Do not use special characters such as apostrophe (`), quote (") and comma (,) in user fields and password fields.


NetConfig Known Problems

Table 10 NetConfig Known Problems 

Bug ID
Summary
Explanation

CSCdp05515

After an Essentials uninstall, Job Resource Manager does not remove NetConfig jobs.

If you uninstall Essentials 3.x, you might notice NetConfig jobs are still displayed under Server Configuration > Administration > Job Management.

Workaround:

Reinstall Essentials, then remove residual jobs by selecting unwanted jobs and clicking the Remove button.

CSCdr05712

Password template fails to get module configurations.

If you run NetConfig job to change the password on a device and ATM and RMS modules on that device are configured with same telnet and enable passwords. Passwords on those modules and NetConfig job will fail to retrieve module configurations from device.

Workaround:

Select Update Archive for device after NetConfig job is done.

CSCdr50519

Cannot write to startup configuration after changing telnet password.

It is not possible to enable the `Write Running to Startup Configuration' option in a NetConfig job that changes the telnet passwords. For all other templates this works fine. If you enable this job, the job will fail when trying to write the running configuration to startup.

Workaround:

Add an adhoc template that does a `write mem' instead of using the Write Running to Startup Configuration option.

or

A second job can be created with a harmless change and `Write Running to Startup Configuration' option enabled to run after the first one.


Software Management Known Problems

Table 11 Software Management Known Problems 

Bug ID
Summary
Explanation

CSCdw48650

For ONS Series (ONS 15540 ESP) devices, Software image recommendation might be performed based on obsolete information.

Syslog messages are not available after a CPU switchover operation, as a result of which the Essentials database is not updated automatically. Software image recommendation is based on data collected by Inventory.

Workaround:

Perform a manual Update Inventory operation: Resource Manager Essentials > Administration > Inventory > Update Inventory.

Software images might be downloaded to a slot for which it was not intended.

If a CPU switchover occurs after a software image distribution job is scheduled, syslog messages are not available for the CPU switchover operation. As a result of this, the Essentials database is not updated automatically. Hence, the software image might be downloaded to a slot for which it was not intended.

Workaround:

Avoid scheduling image distribution jobs. Instead perform jobs immediately.

If image distribution jobs are scheduled, ensure that the CPU does not switchover before the job is completed.

CSCin06524

Software management displays error with MC3810 device.

MC3810 devices running IOS Release version 11.3(1) display errors when accessed from Software Management.

Workaround:

Upgrade the IOS version on the device.

CSCds46280

Cisco IOS TFTP client cannot transfer files larger than 16MB.

You cannot use TFTP to transfer a file that is larger than 16 MB, to or from a Cisco router.

Workaround:

Use rcp to transfer files larger than 16 MB.

Solaris TFTP servers, do not support TFTP file sizes of more than 16 MB.

Solaris TFTP server and client programs have a 16MB file size limit.

Workaround:

The following patches are available from the Sun site

Patch for Solaris TFTP:

Solaris 2.7—108301-02

Solaris 2.8—108964-04

For more information, see http://www.cisco.com/warp/public/770/
fn13026.shtml

CSCdv22599

Software management distribution errors occur in CSS11000 series devices.

This is because a device prevents unpacking of the copied image to continue.

Workaround:

Before starting an upgrade job on the device, enter the following commands at the device enable prompt:

Prompt>llama
Prompt>symbol-table load
Prompt>shell setLongVar uDontGarbageCollect 
1

Reload the device.

Keep the telnet connection alive (open) until the upgrade job is completed.

CSCdr87269

Software Management hangs if inventory contains 5000 or more devices.

If Inventory contains 5000 or more devices, and you select all devices in Software Management, Software Management may hang when device specific queries are issued. It may also generate an error message.

Workaround:

Select a maximum of 50 devices at a time before issuing the queries.

CSCds33889

Image download to and from device with subdirectory fails.

Distribution to a device or an image import job from the device with images in the sub directory fails. While importing the images from the device's subdirectory, Software Management considers the images in the subdirectory and continues to schedule the job but the job displays an error message.

Workaround:

Copy the images that have to be imported from the device to the root directory. For distribution, images are distributed only to the root directory using Software Management.

CSCds66601

Image upgrade is proper but job is reported as error(1900 series).

This occurs while upgrading a 1900 device over a slow network. When the 1900 device upgrade is in progress and exceeds 5 minutes, Software Management assumes that the job has failed as it received no response from the device. This results in Software Management marking the job as failed. However, the upgrade is successful.

CSCdt94486

Software Management does not upgrade Catalyst with backup SUP.

When Software Management upgrades a Catalyst 5509 with backup SUP, Software Management distributes image to the primary SUPs flash in slot 1. However, if the reboot option is selected, the reboot command always causes the backup SUP in slot 2 to boot up first.

Hence the device does not run the upgraded image as expected.

Workaround

Unplug the backup SUP from slot 2 to use the reboot option.

CSCds71189

Software Management upgrade of 2948G router fails when subnet contains 3COM devices.

Workaround

Use Trivial File Transfer Protocol (TFTP) to upgrade 2948G router when subnet contains 3COM devices.

CSCdv78969

In software management, the MSFC2 module in cat6509, baselining, synchronization report, and reboot verification fails.

The MIB required for baselining, synchronization report, and reboot verification is not available.

Workaround:

None.

CSCdt03226

Software Management upgrade for Cat3524 PWR XL fails

While upgrading a 3524-PWR-XL the XP series of images are also recommended. The 3524-PWR-XL has features that are not supported in the XP series images.3524 PWR XL support only XU and XW series.

Workaround:

None. Check the Release notes for the image before applying it on the device.

CSCdt36628

Baselining, synchronization and backup image fails for 7140-2FE.

Baselining, synchronization and backup image fails for 7140 devices. This is because the sysConfigName variable is not populated in certain ATA flash card devices.

Workaround:

Import device manually.

CSCdt36634

Baselining, synchronization and backup image fails for Catalyst 4232.

This is because the sysConfigName variable is not populated in certain versions of the image.

Workaround:

Import image manually from the device.

CSCdx60224

Retry and undo features not available in Software Management.

When you schedule a software image distribution job, and look in the job browser for the status, you might notice one of following:

In case of a successfully completed job, you will not see the Undo button.

In case of a job that has failed, you will not see the Retry button.

Workaround:

This problem has been resolved in the Incremental Device Update (IDU) on RME 3.4.

Install IDU, available at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

CSCin00287

Retry and undo fail on Cisco ONS Series (ONS 15540 ESP).

When you do the following:

Click Retry from the job details window of a failed ONS Series (ONS 15540 ESP) distribution job.

Click Undo from the job details window of a successful ONS Series (ONS 15540 ESP) distribution job.

The Recommended Image Upgrade page displays an error, and fails to continue

Workaround:

None. These features are not supported in the current version of Essentials.

CSCin06426

Reboot verification fails.

When a device is running c6sup22 image from the sup-bootflash, the device incorrectly reports that it is running the image from bootflash, this causes reboot verification phase of software management to fail.

Workaround:

Verify reboot verification manually.

CSCin07665

Reboot verification fails.

If reload option is selected during image distribution to a Catalyst 6000 switch running CatOS, device comes up with an image that is different from the one that was distributed or the device goes down.

Due to a broken MIB implementation, the boot command cannot be inserted into the configuration file, because of which though the image distribution is successful, when the device is reloaded the device does not load the new image.

Workaround:

Upgrade CatOS to version 5.5(13.14) 7.2(0.89) 7.4(0.2).

CSCdv44225

Unable to import images from device

You will not be able to add files in the ATA disk to the Essentials software library.

Workaround:

None.


Syslog Analysis Known Problems

Table 12 Syslog Analysis Known Problems 

Bug ID
Summary
Explanation

CSCdr77668

VPN 3000 series concentrators are not automatically updated in the inventory.

Workaround:

To update the inventory with current device status, do one of the following:

Schedule inventory collection on a regular basis (weeks, days, hours).

Set Inventory Poller Schedule to work on a regular basis.

Update Inventory as a one time event for specific devices. Syslog triggered inventory update does not happen for VPN concentrators. So, manual update or scheduled inventory updates are the only available means to do the update.

CSCdt19282

Exception error message thrown when you try to invoke "Syslog Message Reference" from Device Center.

If the syslog reports are generated from the Device Center > All Syslog Messages option, clicking on the details hyperlink generates an error message.

Workaround:

The reports generated under the Syslog Analysis folder can be used to view the details of error explanations.

CSCdt32881

Workflow Report custom/private views are not displayed

None of the user's custom/private views will be shown in the device selector shown in Workflow Reports. This happens whether the custom/ private view has a few or only Workflow devices.

All the Workflow devices will be shown in the MCS Servers system view. You can choose any of them to see the reports.

Workaround:

None.

CSCin07835

Reload or restart syslog messages are not sent by 2900XL switches.

During device reload, SYS-5-RESTART messages are not sent from the device. This causes update inventory and automatic Config Fetch functionality to fail.

Workaround:

None.

CSCin07826

ip NAT log translation syslog messages not supported in Essentials

NAT log translation syslog messages are not in the standard format.

Workaround:

None.


Resolved Problems

Table 13 describes the problems resolved since the last release of Resource Manager Essentials.

Internally-Found Resolved Problems

Table 13 Internally-Found Resolved Problems 

Bug ID
Summary
Additional Information

None

For some devices, Check Device Attribute reported incorrect for correct device credentials like community string, TELNET password, enable password and reported correct if the device attributes were wrong.

You are no longer required to redo.

CSCdr09236

NetConfig failed to download interactive configuration commands.

In NetConfig, do not use interactive configuration commands such as set interface commands in Catalyst switches, with adhoc templates.

When you use import or write2run commands, remove interactive configuration commands before scheduling a download.

import or write2run commands are not supported in the current release of Essentials.

CSCdt15766

On Windows, when you managed lot of devices (1000 devices or more), and forced a manual update of the Config Archive for all the devices, the system slowed and the cwjava process showed 99% CPU utilization.

None.

CSCdt16895

JRunProxyServer crashed when Netconfig invoked.

None

CSCdt35384

When you created a command set using the Define Command Set option, uppercase parameters were converted to lowercase.

None

CSCdp98087

Selecting Config Editor from Device Config Report thew up Java exception. Moreover, occasionally, if you tried to launch NetConfig and Config Editor from same browser, one of them failed to function properly.

None.

CSCdr00103

When creating a baseline using an invalid Netsys installation directory, a message appeared stating that a Netsys baseline was created successfully, although it failed.

None.

CSCdr03091

Netsys setup creates a directory called sConfig under the Netsys installation directory which contains configuration files. Essentials passes these configuration files to Netsys. This directory is deleted after setup.

You should not set baseline name value in Netsys setup to sConfig or any sub-directory.

Netsys is not supported in the current release of Essentials.

CSCdr14391

You were unable to edit configuration file from Solaris Netscape browser.

None.

CSCdr33026

Working on Netconfig and Config Editor simultaneously on the user interface displays an exception.

None.

CSCds15225

A device could go to an unmanaged state if a super user unlocks a file while a user is editing it.

You are no longer required to remove the device from inventory and add it again.

CSCds91728

Advanced option in Syslog administrative wizards accepted invalid severity inputs. Only 0-6 are valid severity levels.

None.

CSCdt12284

Netconfig would did get invoked after invoking Config Editor. The Netconfig window remained blank and it did not prompt you to install Java Plug-in.

You are no longer required to close both applications, refresh the browser and invoke NetConfig.

CSCdt14616

Occasionally, launching Edit job from a Job Details window failed.

None.

CSCdt28049

TheUpdate button on the Config Import Status page, under Import from Ciscoworks status did not refresh the page.

You ar e no longer required to open the Import from Ciscoworks status from Essentials tree again to check for updates.

This feature is not supported is not supported in the current release of Essentials.

CSCdt60705

In the Assign Users page, the list of users listbox occasionally contained users who were deleted from Essentials. Deleted users were not visible under Assign Users.

None.

CSCdt14672

An exception error was displayed, and the file was not locked when devices with right credentials were selected in Config Editor.

You are no longer required to click Ok twice while selecting devices in Config Editor in Netscape browser on Solaris.

CSCds89586

Null pointer exception error was displayed, when invalid inputs were provided to Max. Number of messages to keep text box.

None.

CSCdt33990

Undo feature was not working for the PIX devices.

You are no longer required to Schedule a new job.

CSCds83942

When plug-in is enabled the pattern string in the report output window does not get highlighted if a match is found in the report output text.

This occured because of a bug in the Java Plug-in version 1.3.1. You are no longer required to disable plug-in for NetShowBatch Reports, and then perform a Find operation.

CSCdt87380

The command cwconfig -help displays wrong copyright date as 1998-2000 and does not display 2001.

You ar e no longer required to download the Essentials patch from Cisco.com.


Customer-Found Resolved Problems

Table 14 lists customer-found problems that have been resolved in Resource Manager Essentials 3.4.

Table 14 Customer-Found Resolved Problems 

Bug ID
Summary
Additional Information
Config Editor

CSCdv72753

While performing a download to device, Config Editor in diff mode reordered the Access List entries in the configuration file.

You are no longer required to download the configuration files in diff mode. You can use merge mode.

Configuration Archive

CSCdw30085

Show commands failed on ESR device when using adhoc template.

None.

CSCdv10286

Essentials 3.3 original Essentials database lacked support for PIX devices in configuration management.

None.

CSCdv05347

Even when the device archive operation was successful, Essentials showed a blank running configuration.

None.

CSCdw06099

For devices running CatOS, under certain conditions, Compare Configuration reported diffs even when there were none.

None.

CSCdu79886

Config Fetch using SNMP/TFTP can fail for routers running IOS versions greater that 11.0 and less than 12.0

None

CSCdt86465

If TFTP was turned off, Config Archive did not work with Catalyst switches.

None.

CSCdu84075

For Catalyst 2820 switches, when there is configuration change, Essentials did not update Config Archive.

You are no longer required to delete the 2820 switches from the Inventory and add it again to update Config Archive.

CSCdu25371

Config Archive slowed down the system performance while archiving large configurations.

None.

CSCdt91413

Out Of Sync Report showed incorrect startup configuration.

None.

CSCdw41439

When a device used TACACS with different privilege levels for various groups and users, fetching the running configuration failed.

None.

CSCdw03488

Config Sync Report added invalid commands in the report, if the device name contained the word `end'.

None.

CSCdv81246

NetConfig job succeeded even when an invalid command was issued in enable mode.

None.

CSCdt92344

Configuration Archive of Catalyst 2820 switch resulted in a false error

Partial Failure

if a Fast Ethernet module was present on the switch.

None.

CSCdu29714

If you push a modified configuration file through ConfigEditor using RAW mode interface descriptions enclosed with *** was removed.

None.

CSCdu23049

Essentials did not support PIX that used TACACS.

None.

CSCdu83069 (5)

When scheduling the Change Audit > Delete History job, the dialogue message reported incorrect link location.

None.

CSCdr70116

List of devices that were supported for the relevant custom report type in online help was not documented.

None.

Installation Problems

CSCdu67982

CSCOsa postinstall failed when syslog.conf contained a non-existent log directory path.

None.

CSCdu31828

Upgrade to Essentials 3.3 failed if sw_images directory did not exist.

None.

Inventory

CSCdu11028

Under certain conditions, Change Device Attributes did not update device attributes in the Essentials database.

None.

CSCdv28257

For CatOS devices, Custom Report did not work for RAM Size.

None.

CSCdv18947

Essentials failed to Import from local NMS if the NMS Path contained a space.

None.

CSCdr19565

Check Device Attribute pop-up window displayed no data yet for all fields.

None.

CSCdv44312

Opening a device in Device Center from MultiService Port Report failed when the device was present with its DNS name.

None.

CSCdv80578

Detailed device report did not show 2900MXL modules.

None.

CSCdw80434

Cisco Memory Pool table, a hidden was displayed to the users.

As memory is a frequently changing variable, it is not monitored for changes.

CSCdv30759

Detail Device Report did not display moduleSubType2 daughtercard.

None.

CSCdv29823

Essentials Inventory System Views was unable to categorize CatOS switches

None.

CSCdw55636

Custom Report > cardType did not display card completely.

None.

CSCdw40295

Essentials 3.3 was unable to poll the serial number of line cards on GSR.

None.

CSCdw39029

Wrong numbers were included in the Inventory reports when exported to CSV file.

None.

CSCdu42332

PIX devices running software 6.x was not supported.

None.

CSCdv28872

portModuleIndex/portIndex was not used for Catalyst switches.

None.

CSCdv70113

Hardware and Software reports failed if more then 400 devices were selected.

None.

CSCdt44035

Hardware Report cut off sysDescr at the first line for IOS devices.

None.

CSCdu24088

FQDN was not displayed for devices with attribute errors.

None.

CSCdu58555

Import from NetView 6.0.1 Windows NT failed.

None.

CSCds82356

Check Device Attribute displayed wrong attributes.

None.

CSCdu18681

CSV file import did not display user fields in hardware report.

None.

CSCds10725

Check Device Attribute Incorrectly reported for SNMP write-comm string.

None.

CSCds67965

24-Hour-Change Audit Report compared different ports.

None.

CSCdr32423

Availability Monitor for Catalyst switches for interface status did not correctly provide physical interface detail under interface column.

None.

Syslog Analyzer

CSCdv78910

DB process hogged CPU when Syslog Process were running.

You are no longer required to change the DB schema to work around this problem.

CSCin05229

Automated Action (AA) was executed multiple times.

For sendMessage() of SaReceiverImpl.java, you are no longer required to send the matching message type to AutomatedActionManager.java to prevent execution of multiple automated actions.

For sendMessage(), you are no longer required to add the AA definition ID before each execution of AA.

CSCdv38444

Syslog Analyzer did not support lower case Timezones.

You are no longer required to configure the device to use upper case timezones.

CSCdv79336

Remote SAC did not handle timezone correctly.

None.

CSCdu32860

Essentials did not provide Syslog support for VPN 3002 client.

VPN messages have been added in the syslog message file. Essentials 3.4 supports VPN 3002 Client.

CSCdv31372

Syslog messages showed 5 hours difference for BST Timezone(U.K).

The offset value has been corrected.

NetConfig

CSCdu27751

NetConfig introduced a race condition with ConfigArchive.

You are no longer required to configure RME to listen to syslog messages

CSCdw59854

NetConfig TELNET template did not work with TACACS.

None.

CSCdt44414

NetConfig displayed VPN tmpl error trying to enable HTTP server.

None.

CSCdv75342

Errors occured when Netconfig syslog template used rollback.

None.

Network Show Commands

CSCdw37019

Network show failed to send large e-mail attachments over 100KB.

None.

CSCdv26790

NetShow and e-mail Notification.

None.

CSCdv62625

Custom commands defaulted to lower case caused command pipe to break.

None.

CSCdt69194

Network Show command did not save the output in CSV format; the command set output was saved in the HTML format.

None.

Contract Connection

CSCdx20888

Case management update accepted text only to a blank line.

You are no longer required to go to Cisco.com > Query a TAC case, and update your case via the web.

CSCdu61974

Open Case did not work in CiscoWorks2000 Management Connection module.

None.

Software Management

CSCdx26311

Essentials 3.3 software management failed to upgrade the image on 2600 and 3600 series of routers running 12.1(11).

None.

CSCdx06244

Essentials software image management did not distribute bootloader image on MSFC2 card.

You are no longer required to manually copy the code using TFTP.

CSCdw42822

Software management failed when upgrading a Cat6500 Sup1a2ge.

None.

CSCdv13811

Update information always needed CCO access

None.

CSCdt14405

Browse bugs by device in Essentials 3.2 returned error messages.

None.

CSCdv05952

Software Management Library SUP and SUP2 Image was seen as the same image.

You are no longer required to delete the first image of the same version and save the correct image to the library.

CSCin03928

MSFC2 series of device did not support Bootloader image upgrade.

None.

CSCin04751

Verify image upgrade failed on 2500s for no enable password.

You are no longer required to set up an enable password on the device and update inventory with the changed credentials.

CSCdx00321

Software Management Syncronization Report was unable to view GSR IOS in the library.

None.

CSCdx14415

Software Management did not properly escape all special characters in Upgrade Analysis.

You are no longer required to make sure the files do not end in a '\' on the device.

CSCdx16286

Software Management did not restore TACACS-server command on 2500 device after upgrade.

You are no longer required to remove previous entries of aaa commands in the configuration, for upgrading single flash bank 2500 routers.

CSCdu86448

Spurious entries in swim_debug.log (timestamp only).

None.

CSCdw44171

Cat6k sup2 IOS device was not found by distribute software image queries.

You are no longer required to select IOS devices and then add device with Add button.

CSCdx07961

Software Management erased flash twice when loading IOS and bootloader.

None.

CSCdw94395

Software Management did not support GSR boot loader images.

None.

CSCdw59488

Software Image Library did not recognize Cat4k 7.x images.

None.

CSCdv25368

3600 Images had no selection for 48MB minimum RAM.

You are no longer required to select higher memory requirement of 64MB RAM.

CSCdw02975

Essentials 3.3 did not list c6sup2 images to add to library from Cisco.com.

None.

CSCdv46403

Essentials 3.3 did not support 5350 and 5400 in Software Management.

None.

CSCdt92543

The upgrade Analysis did not display memory correctly.

None.

CSCdu76443

You were unable to download PIX image into the software library.

You are no longer required to add the image from file system as a workaround for this problem.

CSCdv03243

Software Management did not support AS2511RJ.

None.

CSCds11192

Software Management did not insert entire command in configuration file.

None.


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Click Subscriptions & Promotional Materials in the left navigation bar.

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html