CiscoWorks Resource Manager Essentials

Release Notes for Resource Manager Essentials 3.3 on Windows NT and Windows 2000 Server

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Release Notes for Resource Manager Essentials 3.3 on Windows NT and Windows 2000 Server

Table Of Contents

Release Notes for Resource Manager Essentials 3.3 on Windows NT and Windows 2000 Server

New Features

Documentation Roadmap


Additional Release-Specific Information Online

Known Problems

Server, Browser, and Desktop Known Problems

Installation and Upgrade Known Problems

Administrator Known Problems

Availability Known Problems

Config Editor Known Problems

Configuration Management Known Problems

Contract Connection Known Problems

Inventory Known Problems

NetConfig Known Problems

Software Management Known Problems

Syslog Analysis Known Problems

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Release Notes for Resource Manager Essentials 3.3 on Windows NT and Windows 2000 Server

These release notes are for use with CiscoWorks2000 Resource Manager Essentials 3.3 running on Windows NT 4.0 and Windows 2000 Server.

These release notes provide:

New Features

Documentation Roadmap

Additional Release-Specific Information Online

Known Problems

Server, Browser, and Desktop Known Problems

Installation and Upgrade Known Problems

Administrator Known Problems

Config Editor Known Problems

Configuration Management Known Problems

Contract Connection Known Problems

Inventory Known Problems

NetConfig Known Problems

Software Management Known Problems

Syslog Analysis Known Problems

Obtaining Documentation

Obtaining Technical Assistance

New Features

Resource Manager Essentials 3.3 contains these new features:

Support for Java Plug-in.

Support for new devices. (See the Supported Devices in Resource Manager Essentials 3.3.)

Inventory—New Custom Reports

The Serial Number report displays information about the devices in the selected view.

The Service Assurance Agent (SAA) is an IOS feature that measures Round Trip Response Time (RTR).

Syslog Analysis—Support added for the WorkFlow application on Cisco's Media Convergence servers.

Documentation Roadmap

Use these publications to learn how to install and use Resource Manager Essentials:

Getting Started with the CiscoWorks2000 Server (DOC-787167=)—Provides information about setting up, administering, and assessing the CiscoWorks2000 server.

Installing and Setting Up Resource Manager Essentials on Windows 2000 and Windows NT (DOC-7811556=)—Provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information

Installing and Setting Up Resource Manager Essentials on Solaris (DOC-7811557=)—Provides information about Resource Manager Essentials 3.3 requirements and how to install it on Windows NT.

Using Resource Manager Essentials (DOC-7811544=)Provides information on using Resource Manager Essentials 3.3.

Online help—Provides task-oriented and context-sensitive help from every window that contains a Help button.

All Essentials documents are provided in PDF on your product CD.


Before using Resource Manager Essentials, ensure that:

All applications are stopped before you upgrade Essentials. The upgrade process depends on having reasonable interaction times with the database. If this is not possible, the upgrade fails.

If the Y2K Compliance Assessment Tool is installed on your machine, you must uninstall it before installing this version. Otherwise the installation fails.

You do not have CWSI Campus 2.x and Essentials 3.3 on the same machine.

Additional Release-Specific Information Online

For information about Essentials supported devices, refer to the following URL:

The Incremental Device Update (IDU) 2.0 for Resource Manager Essentials (Essentials) 3.3 is a collection of updated files necessary for Essentials 3.3 to support new Cisco devices:

In addition to the devices supported, this package also contains fixes to known problems, as well as additional newly discovered problems.

If you are a registered user, you can download IDU 2.0 for Essentials 3.3 from:

Known Problems

The section contains known problems for Resource Manager Essentials.

Server, Browser, and Desktop Known Problems

Installation and Upgrade Known Problems

Administrator Known Problems

Config Editor Known Problems

Configuration Management Known Problems

Contract Connection Known Problems

Inventory Known Problems

NetConfig Known Problems

Software Management Known Problems

Syslog Analysis Known Problems

Known problems are unexpected behaviors or defects in Resource Manager Essentials software releases. They are graded according to severity levels. These release notes contain information for severity levels 1 and 2 only.

You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II. To access Bug Navigator II,

Enter in your web browser.

Log in to and select BugNavigator II

Note Essentials supports U.S. English and Japanese.

Server, Browser, and Desktop Known Problems

Table 1 Server, Browser, and Desktop Known Problems 

Bug ID


Browsers running on remote X servers.

Browsers running on remote X servers are not supported.


Cisco Voice Manager.

Cisco Voice Manager cannot coexist with Essentials on one machine. Install Cisco Voice Manager on a different machine.


Printing from a browser does not work reliably.

To print an Essentials window, use Print Screen or Capture Screen function on your machine.


Navigator 4.x: Table of contents or index does not appear in online help.

If table of contents or index does not appear in online help, hold down Shift key and click Reload.


Multiple sessions of Essentials on a single client are not supported.

Only one instance of Essentials can be run from any given client.


Application performance very slow with HTTP proxy.

Accessing Essentials via HTTP proxy might cause significant performance degradation.


Access CiscoWorks2000 Server directly from client.


Navigator 4.x: Cannot access CiscoWorks2000 desktop.

After Config Editor Job browser is launched, you cannot access CiscoWorks2000 Desktop or Java console.


Close Config Editor Job browser before trying to access other applications.


Unable to launch Essentials from Netscape or Internet Explorer.

One of the possible causes is JRun Proxy Server process is not running.


Reboot the system that is running RME server.


Tasks might fail if server is not 100% up.

If you try to access CiscoWorks2000 before server is running fully, Login Manager will not appear.


For Navigator, click Reload.

For Internet Explorer, click Refresh.

At the beginning of a CiscoWorks2000 session, if you select a task from navigation tree before server is running fully, the task might fail.

To work around this problem, select task again. If this does not help, restart system by one of these methods:

Use GUI. Select Server Configuration > Administration > Process Management > Stop Process, select the System radio button, click Finish, then select Server Configuration > Administration > Process Management > Start Process, click System radio button, then click Finish.

From command line interface, enter:
net stop crmdmgtd
net start crmdmgtd

Make sure all process are running before relaunching tasks. Select Server Configuration > Administration > Process Status. The State column shows whether processes are running.


Strange 6 minute delay while downloading console on Win2K.

On some Windows 2000 machines, the initial download of large Java applets, or their subsequent downloads (if not cached locally), may take longer than expected. This may take up to 6 minutes in some cases. Once applets are loaded and cached locally, downloads are quicker.

The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. This consumes a lot of memory and results in disk paging on most machines. Downloading is therefore slower than expected. The effect is reduced on machines with large RAM and virtual memory.


Disable your machine's virus scanner. This will improve Java applet download times, considerably.


Disable automatic scanning of all downloaded files, and instead, enable scanning of just program files (specified by extension). Instructions will vary depending on the specific virus scanner you use.

If McAfee VirusScan is installed on your machine:

Launch VirusScan console.

Click Configure.

Click Download Scan.

With Detection tab active:

Make sure Enable Internet Download Scanning is not selected.

Select Program Files Only.

Click Apply, then OK.

Before performing the above steps, close and exit any programs that are actively downloading.


Navigator 4.x: Config Detail Reports hang.

Config Detail Reports for Change Audit hang when you click Close.


Use one of these methods:

Double-click top left corner of outside browser window.

Click X on top right corner of the browser window.

Select File > Close from menu.


Cannot change Internet Explorer options when RME is running.

Internet Explorer hangs after changing options when Essentials is running on the local windows machine.


Wait for 2-3 minutes after changing the Internet Explorer options.

Installation and Upgrade Known Problems

Table 2 Installation and Upgrade Known Problems 

Bug ID


ATM image version and image family might be incorrect after upgrade.

After an upgrade to Essentials 3.3, delete the ATM images and then re-import ATM images from software image library.


Re-installation of RME 3.3 over CD Two, 3rd Edition has problems in config operations.

If you have upgraded to RME 3.3 from CD Two, 3rd Edition and uninstalled RME 3.3 later, re-installation of RME 3.3 again over CD Two might have problems in config application.

Work Around:

Uninstall CD Two, 3rd Edition completely before installing RME 3.3 again.


Command syntax is not clear for restore backup.

Restore backup fails with fresh RME installation, for the command: -d 

The output message does not clearly explains the command syntax to be followed for restoring database backup on fresh RME installation.


Execute the command

install-dir\bin\ -force 
-d backup-directory
to restore the backup database after installing 
RME 3.3.


InstallShield unable to trap dbupdate failure during RME Install.

Resource Manager Essentials installation requires a standard Windows NT dll file (CTL3D32.dll).


If CTl3D32.dll is not on the system, copy the file from a standard Windows NT system into the winnt\system32\ directory before installing.


System View not present after restoring database from rme.dborig.

Applicable system view for Media Convergence Server and VPN Devices are missing when runtime rme.db is replaced with pre-packaged rme.dborig.

Media Convergence Server that is under Resource Manager Essentials > Syslog Analysis > WorkFlow Report.

VPN Devices that is under the following:

VPN Management Solutions > Reports > Configuration Management > VPN Configuration Reports

VPN Management Solutions > Reports > SyslogAnalysis > Advanced


After replacing rme.db with rme.dborig, do the following:

1. Stop daemon manager.

2. Change directory to: install-dir\conf\bg2rigel\rme

3. Execute the command:

install-dir\bin\perl install-dir\dbupdate\ r06000vpn.txt

4. Restart daemon manager.

This will re-insert missing Applicable System View to RME database.

Administrator Known Problems

Table 3 Administrator Known Problems 

Bug ID


Error message during restore: tar: Could not change access and modification time of....:Permission denied.

The problem is an error from .tar file in restore log. You can ignore this message only if the error is reported for subdirectories that .tar file creates during restore. Error is valid if .tar file reports an error for files it is restoring.

Working directory should be the root directory on drive where CiscoWorks2000 is installed, not CiscoWorks2000 directory itself. Default CiscoWorks2000 directory is:
C:\Program Files\CSCOpx.


Enter this command at the DOS prompt:

perl c:\Program Files\CSCOpx\bin\
restorebackup. pl -d c:\

Availability Known Problems

Table 4 Availability Known Problems 

Bug ID


Private Views of one user shown to other users.

When you create a private view and add this view to Availability polling, your view will be visible if another user logs and opens reachability dashboard or any other availability options.

Config Editor Known Problems

Table 5 Config Editor Known Problems 

Bug ID


Stopping a running job.

Stopping a job while it is running could cause unpredictable results.


Config Editor fails to download interactive config commands.

If you try to download a configuration in "merge" mode and it has interactive config commands, such as set interface commands in Catalyst switches, the download fails.


Remove interactive configuration commands before scheduling a download.


Unable to edit config file from Solaris Netscape browser.

You cannot edit a file after opening it by Device and Version or Pattern search. Private copies previously opened are also affected. This works fine if Java plug-in is enabled in RME 3.3 version of Config Editor.


Restart Config Editor. Open a new file to edit private copies.

This works fine if Java plug-in is enabled in RME 3.3 version of Config Editor.


If two users try to open a configuration for a device simultaneously, the device may occasionally go into a state where it will be shown as locked, but neither of the users will be able to unlock the device.


Delete the device from inventory and add it back again.


Super user is able to unlock a file while a user is editing it.

The device could go to an unmanaged state if a super user unlocks a file while a user is editing it.


Remove the device from inventory and add it again.


Running Config Editor from Config Viewer or VPN Config Reports leaves an empty browser.

If you run Config Editor from Config Viewer or VPN Config Reports, an empty browser is launched.


Do not close the browser or some features might not function properly.


Not able to select the different Configlets after changing the show mode, from processed to raw or vice versa from Configuration Compare Report window.


When viewing the changes made through Tools > Show Changes Made with plug-in enabled, do not switch over to the other mode.


ConfigEditor when invoked using double-click for the second time, it did not launch.

Invoke Resource Manager Essentials > Configuration Management > Config Editor. When ConfigEditor is closed and opened again when you double click, it will not get launched.

This occurs only when the plug-in is enabled.


Launch the browser again.


An exception is thrown and the file is not locked when devices with right credentials are selected in Config Editor.

Select devices with right credentials in Config Editor. Click Ok once.It throws an exception and the file does not get locked.


When using Solaris Netscape browser, click Ok twice while selecting devices in config Editor.


Config Editor window will close if some other application is invoked.

This occurs only if Java plug-in is enabled for Config Editor.


Revoke the config editor again.

Configuration Management Known Problems

Table 6 Configuration Management Known Problems

Bug ID


Running Resource Manager Essentials on Multi-homed Machines.

By default Configuration Management assumes a non multi-homed machine.


If you want to run Resource Manager Essentials on a multi-homed machine, set the variable MULTI_HOME=true in the install-dir\objects\cmf\data\Transport.ini file and restart Change Audit process.


TACACS with SecureID.

Essentials configuration archive does not support TACACS with SecureID. It supports static passwords that are defined when you add or import devices into Essentials inventory.


Standard device prompts required for Configuration Archive Telnet mechanism.

Telnet transport mechanism cannot retrieve or update device configurations if any remote devices have nonstandard device prompts.

Accepted and standard device prompts on Cisco IOS devices have strings ending with greater than symbol (>) or the pound symbol (#) at Telnet login and enable mode. Accepted standard device prompts on Catalyst devices end with keyword "enable" at Telnet enable mode.

It is recommended that all managed devices should have passwords.


Banner commands on devices.

Banner values are contained between quotation marks (") in config archive and between Ctrl-C (^C) characters in a device.

When using NetConfig or Config Editor and cwConfig, or Telneting to a device, do not add quotation marks or Ctrl-C characters to banner commands on devices. Banner commands containing these characters cause configuration applications to function incorrectly.

Do not use Banner commands that contain multiple line banners.


Configuration Import message.

Cwconfig cannot validate syntactic correctness of configuration files uploaded to device via import command. As a result, import is reported successful even if configuration file is invalid. Configuration update does not succeed, but Cwconfig cannot detect failure.


Devices with multiple IP addresses.

TFTP transport mechanism might not work for devices with multiple IP addresses when device is managed by using hostname in the inventory database. SNMP library used by TFTP, queries for only one IP address for a given hostname while resolving the hostname with the corresponding domain name server.

For a device with more than one IP address, the hostname resolution might not return the IP address of the interface running the SNMP agent. In such cases, TFTP fails and displays SNMP Time Out Error.


Import devices using IP address in inventory database.


Updating modules in Catalyst 5000 Switches.

cwConfig does not update or change configurations of individual modules in Catalyst 5000 switches even when import or write2run commands report a successful download. cwConfig updates only supervisor engine module configuration.


Module configuration not retrieved even if the module has valid credentials for a CAT switch.

Configuration Management will not retrieve the configuration of the modules which have valid TELNET credentials, if a previous module had wrong credentials.

If in a CAT switch, the supervisor and ATM module have the same credentials and RSM has a different one, Configuration Management will retrieve the configurations of Supervisor, fail for RSM module, and display this message:

"ERROR: Incorrect Telnet passwords"

It will also fail for ATM module displaying the same error even if it has valid credentials.


Command-line syntax errors.

When a Cwconfig session has multiple syntax errors, only the first detected error is reported. Others remain unlisted.


Netshow error: "java.lang.outOfMemory".

Netshow might flag a "java.lang.outOfMemory" error on a device. This problem occurs only with specific types of devices and only if the number of threads (set in properties file) and number of devices supplied to the command, are both greater than one.


Run the command line interface application on only the problem device, or reduce number of threads to one, and run serially.


Netsys: Message incorrectly confirms the creation of a baseline.

When creating a baseline using an invalid Netsys installation directory, a message appears stating that a Netsys baseline was created successfully, although it failed.


Netsys: Setting the baseline name value.

Netsys setup creates a directory called sConfig under the Netsys installation directory which contains config files. Essentials passes these config files to Netsys. This directory is deleted after setup.


You should not set baseline name value in Netsys setup to Config or any sub-directory.


cwConfig fails to download interactive config commands.

When you use import or write2run commands, remove interactive config commands before scheduling a download.


Netshow Batch reports do not work when you restart JRM.

Restart Daemon Manager.


Launching Copy Job from Job Details window does not work.

Copying a Job from Job Details window might not work sometimes.


Launch copy job from Configuration Management > Network Show commands > BatchReports > Job Browser.


Search string is not getting highlighted when plug-in is enabled.

When plug-in is enabled the pattern string in the report output window does not get highlighted if a match is found in the report output text. However, if the pattern string is not found, then appropriate message will be displayed.


Disable plug-in for NetShowBatchReports and then perform a Find operation.


Allows creation of duplicate command set name, if created from two different clients.

When you create the command set name from two different clients at the same instant, only one command set is created. The error message will not be displayed in the second client from where you attempted to create the same.


Again invoke Administration > Configuration Management > Network Show > Define Command Set to solve the problem.


On Windows, system becomes very slow and the CPU utilization shows 99% for cwjava process.

This happens when you have managed lot of devices (1000+) and force a manual update of the config archive for all the devices.


Use the scheduled update option instead of manual update and schedule the job to run at midnight.


"Http Code:500 Server Error" on clicking the Update button in the Ciscoworks Imports Status.

Open "Import from Ciscoworks status" and click on any of the hyperlinks. A page with Config Import Status title will be displayed. Now click Update button on this page. The page does not get refreshed.


Open "Import from Ciscoworks status" from RME tree again to check for updates.


Stop Button not working properly in Immediate Execution.

When commands are run for more than one or devices, Stop button might fail rarely when it is pressed repeatedly.


Press the stop button only once to stop the execution of the show commands.


Deleted users not reflecting in Assign Users.

In the Assign users page, the list of users listbox might contain users which are deleted from RME.


Launching Edit job fails from Job Details window.

Editing a Job from Job Details window might not work sometimes.


Launch Edit job from

Configuration Management > Network Show Command > Batch Reports > Job Browser


Network Show command does not save the output as CSV format.

When you click Save As button in Configuration Management > Network Show Commands > Immediate Execution, the command set output is saved in the HTML format and not in CSV format.


Command entered in Upper case get entered as lower case.

When you create a command set and enter command with certain parameters in upper case using Resource Manager Essentials > Configuration Management > Network Show > Define Command Set, it gets entered as lower case.




Catalyst 5000 Devices: Transport FallBack from TFTP to Telnet Fails.

Catalyst 5000 device says 'Device is busy with previous operation, Try later' when config fetch operation is attempted.

The device going into busy state is a feature of the Catalyst 5000 switches and this is to prevent too many TFTP/Telnet connections within short intervals of time.


Change Transport Order to the Telnet as the first protocol.


cwconfig -help displays wrong copyright strings.

cwconfig -help displays the copyright date as 1998-2000 and does not display 2001.


Install available at

Contract Connection Known Problems

Table 7 Contract Connection Known Problems 



Essentials' Check Contract Status tool generates information for only routers.

If you select Resource Manager Essentials > Contract Connection > Check Contract Status, information is generated for only routers.

Obtain information from CCO URL:

From View Contracts, select By Contract > Serial > Purchase Order > Service Order Number (Contract Lookup) and find contract information.

Inventory Known Problems

Table 8 Inventory Known Problems 

Bug ID


IP address may change between reboots.

You must import cable modems ubr904 and the ubr924 using a fully qualified pathname. These devices get the IP address of the cable interface using DHCP from head-end cable router. The IP address might change between reboots.


PIX Firewall device.

Configure PIX Firewall device so Essentials can manage it. Enter IP address of Essentials server.


Check device attributes feature does not work properly.

For some devices, Inventory > Check Device Attribute reports incorrect for correct device credentials like community string, telnet password, enable password and reports correct if the device attributes are wrong. This behavior is randomly seen and with different device attributes.


Redo the step once or twice.


Chassis modem table is not polled correctly.

Inventory reports show only configured modems. There is a time interval between modem installation and modem configuration. During this interval, the Inventory application might detect only one modem. Additionally, log messages might display database integrity violations. These messages can be ignored.


Go to device and configure the modem, then reacquire inventory data.


Adding devices to Essentials fails.

Adding devices to Essentials fails if case-insensitive community strings already exist in database. If you add a device to a database with community strings similar to devices already present (the difference is in the use of upper and lower case), the import fails.


1. Change the device to use a credential that has same case (upper or lower) as the successfully managed device.

2. Change the device to use a unique value for credential.


Do not use special characters in user fields.

Do not enter special characters such as apostrophes ('), semicolons (;), or parentheses in user fields.


Comma included in password will cause device import to fail.

In comma separated value (CSV) format, the "," character is used as a delimiter. Therefore, fields in the CSV file should not contain the "," character.

If you use a "," character in the password or other fields while adding a device, the CSV file generated after exporting will be invalid. An exported CSV file cannot be used for importing devices.


Device card names do not appear in Detailed Device Report.

The Detailed Device Report for BPX 8600, IGX 8400, and IPX devices running switch software releases earlier than 9.1 does not show interface information.


Chassis Summary and Software Version Graphs fail.

If you click Chassis Summary Graph or Software Version Graph and select 2000 or more devices, the operation will time out after 5 minutes.


Reduce the number of devices.


When a hitherto managed device is disconnected from the network, Scheduler does not report the status as `Not Responding'.

Once a device has been managed using Essentials, it will not display the status as `Unmanaged' or `Not Responding' until you manually delete the device from the inventory.


Import operations fail for 7100 and 7200 routers due to IOS bug.

Import operations may fail for Cisco 7100 and 7200 routers because of snmp timeout.


Select RME > Administration > System Configuration and increase Slow SNMP Timeout to a value more than 60 seconds.


Memory leak in IcServer

IcServer shows steady increase in memory size of the process over time.


Restart IcServer daemon periodically.

install-dir\bin\pdterm IcServer install-dir\bin\pdexec IcServer


Log file increases in size for every inventory collection.

Inventory schedule collection, manual update of inventory, inventory polling (If inventory change is detected) and syslog initiated inventory update results in increase of log file size.


Monitor and clean up the following log files on a periodic basis.




NetConfig Known Problems

Table 9 NetConfig Known Problems 

Bug ID


After an Essentials uninstall, Job Resource Manager does not remove NetConfig jobs.

If you uninstall Essentials 3.x, you might notice NetConfig jobs are still displayed under Server Configuration > Administration > Job Management.


Reinstall Essentials, then remove residual jobs by selecting unwanted jobs and clicking the Remove button.


Password template fails to get module configurations.

If you run NetConfig job to change the password on a device and ATM and RMS modules on that device are configured with same telnet and enable passwords. Passwords on those modules and NetConfig job will fail to retrieve module configurations from device.


Select Update Archive for device after NetConfig job is done.


NetConfig fails to download interactive config commands.

In NetConfig, do not use interactive config commands such as set interface commands in Catalyst switches, with adhoc templates.


Cannot write to startup config after changing telnet password.

It is not possible to enable the `Write Running to Startup Configuration' option in a NetConfig job that changes the telnet passwords. For all other templates this works fine. If you enable this job, the job will fail when trying to write the running configuration to startup.


Add an adhoc template that does a `write mem' instead of using the `Write Running to Startup Configuration' option.


A second job can be created with a harmless change and `Write Running to Startup Configuration' option enabled to run after the first one.


Netconfig is not getting invoked after invoking config editor.

Invoke Config Editor through a Solaris client that does not have Java Plug-in installed. It asks for downloading Java Plug-in. Cancel it and invoke Netconfig. The Netconfig window remains blank and it does not prompt you to install Java Plug-in.


Close both applications, refresh the browser and invoke NetConfig.


JRunProxyServer crashes when Netconfig invoked.

When opening Netconfig, the following error occurs:

Unable to retrieve message from catalog for message ID 300 Message Catalog is Null

No workaround is available at this time


Working on Netconfig and Config Editor simultaneously on the user interface displays an exception.

If you:

1. Schedule a few jobs in NetConfig.

2. Invoke the Netconfig Job Browser.

3. Go to Cisco Works 2000 desktop and invoke the Config Editor Application.

4. In the Netconfig Job browser, select any Netconfig job and try to click the "Copy Job" Button.

An exception occurs.

Note When Java Plug in is enabled and the same sequence is followed, Dr.Watson message would pop up and closes the window.


Do not launch NetConfig and ConfigEditor from the same browser. One of them may not function properly.

Software Management Known Problems

Table 10 Software Management Known Problems 

Bug ID


SWIM hangs if inventory contains 5000 or more devices.

If Inventory contains 5000 or more devices, and you select all devices in SWIM, SWIM may hang when device specific queries are issued. It may also generate an error message.


Select a maximum of 50 devices at a time before issuing the queries.


Image download to and from device with subdirectory fails.

Distribution to a device or an image import job from the device with images in the sub directory fails. While importing the images from the device's subdirectory, SWIM considers the images in the subdirectory and continues to schedule the job but the job displays an error message.


Copy the images that have to be imported from the device to the root directory. For distribution, images are distributed only to the root directory using SWIM.


Image upgrade is proper but job is reported as error(1900 series).

This occurs while upgrading a 1900 device over a slow network. When the 1900 device upgrade is in progress and exceeds 5 minutes, SWIM assumes that the job has failed as it received no response from the device. This results in SWIM marking the job as failed. However, the upgrade is successful.


Remote Software Image Management (SWIM) upgrade of 2948G router fails when subnet contains 3COM devices.


Use Trivial File Transfer Protocol (TFTP) to upgrade 2948G router when subnet contains 3COM devices.


SWIM upgrade for Cat3524 PWR XL fails

While upgrading a 3524-PWR-XL the XP series of images are also recommended. The 3524-PWR-XL has features that are not supported in the XP series images.3524 PWR XL support only XU and XW series.


None. Check the Release notes for the image before applying it on the device.


Baselining, synchronization and backup image fails for 7140-2FE.

Baselining, synchronization and backup image fails for 7140 devices. This is because the sysConfigName variable is not populated in certain ATA flash card devices.


Import device manually.


Baselining, synchronization and backup image fails for Catalyst 4232.

This is because the sysConfigName variable is not populated in certain versions of the image.


Import image manually from the device.


Undo feature not working for the PIX devices.


Schedule a new job.

Syslog Analysis Known Problems

Table 11 Syslog Analysis Known Problems

Bug ID


VPN 3000 series concentrators are not automatically updated in the inventory.


To update the inventory with current device status, do one of the following:

Schedule inventory collection on a regular basis (weeks, days, hours).

Set Inventory Poller Schedule to work on a regular basis.

Update Inventory as a one time event for specific devices. Syslog triggered inventory update does not happen for VPN concentrators. So, manual update or scheduled inventory updates are the only available means to do the update.


Exception error message thrown when you try to invoke "Syslog Message Reference" from Device Center.

If the syslog reports are generated from the Device Center > All Syslog Messages option, clicking on the details hyperlink generates an error message.


The reports generated under the Syslog Analysis folder can be used to view the details of error explanations.


Workflow Report custom/private views are not displayed

None of the user's custom/private views will be shown in the device selector shown in Workflow Reports. This happens whether the custom/ private view has a few or only Workflow devices.

All the Workflow devices will be shown in the MCS Servers system view. You can choose any of them to see the reports.


Advanced option in Syslog Analysis accepts invalid severity.

Advanced option in Syslog administrative wizards accept invalid severity. Only 0-6 are valid severity levels. The wizard can accept 7, 8 and 9 also.


Make sure that the severity entered is between 0 and 6.


Null pointer exception error is thrown, when the invalid input is given to "Max. Number of messages to keep" text box.

If invalid input is given to Max. number of Messages in RME > Administration > Syslog Analysis > Change Storage Options option, invalid null pointer exception error is thrown.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

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Translated documentation is available at this URL:

Documentation CD-ROM

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Ordering Documentation

You can order Cisco documentation in these ways:

Registered users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

Registered users can order the Documentation CD-ROM through the online Subscription Store:

Nonregistered users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

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You can submit comments electronically on In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

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Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on To access, go to this URL:

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.