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CiscoWorks QoS Policy Manager

Release Notes for QoS Policy Manager 3.2

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Release Notes for CiscoWorks QoS Policy Manager 3.2

Table Of Contents

Release Notes for CiscoWorks QoS Policy Manager 3.2

New Features

QPM Video Demonstrations

QPM and CiscoWorks Common Services

Patches for CiscoWorks Common Services 2.2 OpenSSL Vulnerability

Product Documentation

Documentation Updates

Exporting from QPM 3.x

QPM 3.2 and Co-Existence with other CiscoWorks Applications

Installation Guide on the QPM 3.2 CD-ROM

Updated IP Telephony Templates

Known and Resolved Problems

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for CiscoWorks QoS Policy Manager 3.2


These release notes are for use with CiscoWorks QoS Policy Manager (QPM) 3.2. The release notes include information about the QPM video demonstrations that are included in the QPM product package.

These release notes provide:

New Features

QPM Video Demonstrations

QPM and CiscoWorks Common Services

Product Documentation

Documentation Updates

Updated IP Telephony Templates

Known and Resolved Problems

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New Features

QPM 3.2 contains the following new features and enhancements:

Video demonstrations of QPM features. These are on a separate CD-ROM in the QPM product package

Improved software quality and application performance

Support for the following devices:

Cat2948

Cat3750

MSFC3

Cisco 1700 series

Explicit support for the following device operating systems:

IOS 12.3

CatOS 7.2 and CatOS 8.1

QPM now supports Japanese-OS on Windows.

QPM now supports Netscape 7.1 or higher, in addition to Internet Explorer 6.0 and higher.

QPM can coexist on the same CiscoWorks server with VPN/Security Management Solution (VMS) 2.2, LAN Management Solution (LMS) 2.2, and Routed WAN Management Solution (RWAN) 1.3. However, it is recommended to use a dedicated QPM server for optimum performance. See QPM 3.2 and Co-Existence with other CiscoWorks Applications for more information.

Support for QoS on tunnel interfaces.

Database Initialization Utility— Reverts the QPM database to its condition at installation. This allows you to recover from a corrupted database, or to simply delete all QoS configurations to start over, without requiring you to reinstall QPM.


Note See the complete list of supported devices and QoS features for QPM 3.2 under the following URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps2064/
products_device_support_tables_list.html


QPM Video Demonstrations

The QPM product package includes a CD-ROM that contains a set of video demonstrations of QPM features.

To run the video demonstrations:


Step 1 Insert the video demonstrations CD-ROM into the CD-ROM drive.

The video demonstrations main windows opens, displaying the list of video demonstrations that you can run.

Step 2 Click on a title. A description of the video demonstration appears in the right side of the window.

Step 3 To run the video demonstration, click Go To Demo. Please note that due to the size of the video demonstration files, it might take a few moments until the selected video demonstration opens.

Step 4 To close the video demonstration application, click Quit.


QPM and CiscoWorks Common Services

QPM 3.2 runs on a server with CiscoWorks Common Services 2.2 and SP2.

The QoS Policy Manager 3.2 package contains three CD-ROMs:

CiscoWorks Common Services 2.2—This CD-ROM includes the CiscoWorks Common Services 2.2 installation files.

Documentation for CiscoWorks Common Services is available on Cisco.com at http://www.cisco.com/en/US/products/sw/cscowork/ps3996/index.html.

QoS Policy Manager 3.2—This CD-ROM includes the following:

Common Services SP2 installation files

QPM 3.2 installation files


Note QPM 3.2 cannot be installed on a server running CiscoWorks Common Services 1.0.


Video demonstrations of QPM features.

Patches for CiscoWorks Common Services 2.2 OpenSSL Vulnerability

Common Services 2.2 is affected by an OpenSSL vulnerability, which can lead to a DoS attack. Common Services 2.2 SP2 incorporates a crash handler for Apache, so although there would not be a visible crash, the Apache web server can be made unresponsive by sending DoS attacks, and would not be able to process other normal requests. Since QPM always runs in SSL mode, Apache must be responsive to requests from clients.

The following patches for CiscoWorks Common Services 2.2 fix the OpenSSL vulnerability problem, and should be installed after installing CiscoWorks Common Services 2.2 SP2:

OpenSSL 0.9.7d security patch for CiscoWorks Common Services 2.2 (Includes CiscoView) on Windows—cwcs2.2-win-CSCsa13748-K9.zip

Apache 1.3.29 Patch for CiscoWorks Common Services 2.2 (Includes CiscoView) on Windows—cwcs2.2-win-CSCed05179-K9.zip

These patches can be download from http://www.cisco.com/cgi-bin/tablebuild.pl/cd-one-3des (CCO password required)

The patches can be installed before or after installing QPM 3.2.

The following readme files for the patches can also be downloaded from this location:

cwcs2.2-win-CSCsa13748-K9-readme.txt

cwcs2.2-win-CSCed05179-K9-readme.txt

Product Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


You can find product information, including documentation, at this URL on Cisco.com:

http://www.cisco.com/en/US/products/sw/cscowork/ps2064/index.html

Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for CiscoWorks QoS Policy Manager 3.2

Printed document that was included with the product.

On Cisco.com:

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > Release and Installation Notes .

Quick Start Guide for CiscoWorks QoS Policy Manager 3.2

Printed document that was included with the product.

On Cisco.com:

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > Quick Start.

Installation Guide for CiscoWorks QoS Policy Manager 3.2

PDF on the product CD-ROM.

On Cisco.com:

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > Installation Guide Books .

Printed document available by order (part number DOC-7815849=).1

Getting Started Guide for CiscoWorks QoS Policy Manager 3.2

PDF on the product CD-ROM and from the CiscoWorks QoS Policy Manager online help.

On Cisco.com:

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > Getting Started Guide Books .

Printed document available by order (part number DOC-7815853=).1

User Guide for CiscoWorks QoS Policy Manager 3.2

PDF on the product CD-ROM and from the CiscoWorks QoS Policy Manager online help.

On Cisco.com:

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > User Guide Books .

Printed document available by order (part number DOC-7815852=).1

Supported Devices for CiscoWorks QoS Policy Manager 3.2

1. Log into Cisco.com.

2. Select Products & Services > Network Management CiscoWorks  > CiscoWorks QoS Policy Manager > Technical Documentation > Device Support Tables.

Context-sensitive online help

Select an option from the navigation tree, then click Help.

Click the Help button in the dialog box.

1 See the "Obtaining Documentation" section.


Documentation Updates

This section provides some additional information about using QPM 3.2:

Exporting from QPM 3.x

QPM 3.2 and Co-Existence with other CiscoWorks Applications

Installation Guide on the QPM 3.2 CD-ROM

Exporting from QPM 3.x

To export QPM data from any QPM 3.x version, you should use the QPM 3.2 export utility. The QPM 3.1 export utility has a known bug with QPM passwords, which might prevent successful completion of the export process.

QPM 3.2 and Co-Existence with other CiscoWorks Applications

It is recommended to use a dedicated QPM server for optimum performance. However, QPM 3. can coexist on the same CiscoWorks server with VPN/Security Management Solution (VMS) 2.2, LAN Management Solution (LMS) 2.2, and Routed WAN Management Solution (RWAN) 1.3, if applications are installed in the order shown below:

Applications installed in Non-SSL mode

Application
In Solution

CDone (contains Common Services 2.2, Cisco View 5.5, and Integration Utility 1.5)

 

Resource Manager Essentials (RME) 3.5

LMS

RME_IDU 5.0

LMS

ACL Manager 1.5

RWAN

Internet Performance Monitor 2.5

RWAN

Campus Manager (CM) 3.3

LMS

CM_IDU 5.0

LMS

Device Fault Manager 1.2.3

LMS

Real Time Monitor

LMS

Auto Update Server 1.1

VMS

Management Center for Routers 1.2.1

VMS

Management Center for IDS 1.2

VMS

Security Monitor 1.2

VMS

VPN Monitor 1.2.1

VMS

Management Center for Firewalls 1.2.1

VMS

Common Services 2.2 SP2

 

QPM 3.2

 

Applications installed in SSL mode

Application
In Solution

CDone (contains Common Services 2.2, Cisco View 5.5, and Integration Utility 1.5)

 

Resource Manager Essentials (RME) 3.5

LMS

RME_IDU 5.0

LMS

ACL Manager 1.5

RWAN

Internet Performance Monitor 2.5

RWAN

Campus Manager (CM) 3.3

LMS

CM_IDU 5.0

LMS

Auto Update Server 1.1

VMS

Management Center for Routers 1.2.1

VMS

Management Center for IDS 1.2

VMS

Security Monitor 1.2

VMS

VPN Monitor 1.2.1

VMS

Management Center for Firewalls 1.2.1

VMS

Common Services 2.2 SP2

 

Management Center for Cisco Security Agent 4.0

VMS

QPM 3.2

 

Installation Guide on the QPM 3.2 CD-ROM

In the PDF version of the Installation Guide on the QPM 3.2 CD-ROM, the Contents and Index contain the following page reference errors:

Page references with the prefix "4-" should be "3-".

Page references with the prefix "5-" should be "4-".

Page references with the prefix "7-" should be "5-".

Page references with the prefix "8-" should be "A-".

Page references with the prefix "A-" should be "B-".

The PDF version of the Installation Guide on Cisco.com has the correct page references.

Updated IP Telephony Templates

The following updates have been made to IP Telephony templates in QPM 3.2:

The following templates for Catalyst 3550 devices have been updated to remove scheduling commands that are not supported on some of the 10/100 cards:

Acc3550toIPPhone

Acc3550toSoftPhone

Acc3550toVoIPControl

Dist3550toL2QoSAware

Dist3550toL3QoSAware

Dist3550toRouterWan

The functionality of these templates has not changed.

The template version field has been changed to "2" in all the IP Telephony templates.


Note Imported IP telephony templates from earlier QPM 3.x versions will overwrite any QPM 3.2 updated templates with the same name. To reinstall the updated templates after import, delete the old templates, and rerun the IP Telephony wizard.


Known and Resolved Problems

Table 2 describes problems known to exist in this release; Table 3 describes problems resolved since the last release of QPM; Table 4 describes known bugs from QPM 3.1 that were closed.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


Table 2 Known Problems in QPM 3.2 

Bug ID
Summary
Explanation

CSCdy27282

bc/be must be defined although optional in 12.2T.

Class-Based Policing bc/be values are optional in 12.2T, but in QPM, you must define them.

Workaround: None.

CSCdy49084

If QPM server restarts and a monitored device is down, task ends

When the Collector service is restarted, and a monitored device is unreachable, the collector will give it a finish status.

Workaround: None

CSCdz34145

Monitored device becomes unreachable

Monitoring tasks, both historical and real-time tasks, are not notified for changes in SNMP community string.

If the SNMP community string changes while tasks are running, those tasks will try to read the relevant MIBs without success.

Real-time graphs will not display new data from that point, and historical graphs will display only straight lines, which is the current behavior when there is no new data to present (device unreachable).

CSCdy27332

QPM cannot monitor policies on ATM aal5 interfaces

In QPM, ATM policies are defined for aal5 interfaces, not the ATM main interface, but the deployed policy information is stored in the MIB for the main ATM interface.

Workaround: In QPM, configure ATM policies for ATM VC network elements.

CSCea15860

Deleted task remains in task list

This problem might occur if an Internet Explorer timeout occurs before the task has been deleted.

The task will be visible in the task list, and will disappear only when the page is refreshed after the delete operation has completed.

CSCin13595

Properties and Policies copied to new PG when option not selected

When you create a policy group by copying a policy group that is attached to a policy group template, the source policy group's policies and properties are copied to the new policy group whether this option was selected or not.

CSCin32807

Upload QoS configuration in progress for a long time

Occasionally, when you upload a device's configuration, the status of the Upload job in the Upload Reports page stays in progress for a long time and never gets completed.

Workaround: Upload the device configuration again. Both Upload jobs will be displayed in the Upload Reports page and will complete.

CSCuk36160

IP Telephony wizard ignores Recommend rules with device roles.

When you use the Recommend option in the IP Telephony wizard to select interfaces for voice roles, the wizard ignores imported device role information. This means that device role information is not used to select interfaces.

Workaround: None

CSCdy04901

Not enough details given for device login errors.

Device status shows "SNMP error" or "Telnet error," but gives no details.

These are the common causes for SNMP errors:

The device public community string entered in QPM is incorrect. Correct the community string in QPM.

QPM can't read all the necessary SNMP information from the device, possibly because there are corrupted or missing MIBs.

The device does not have a functioning SNMP engine.

The SNMP request timed out, typically because the device or network was too congested to respond before the timeout limit. Retry the SNMP connection, or increase the SNMP timeout value.

These are the common causes for Telnet errors:

The device Telnet password entered in QPM is incorrect. Correct the Telnet password in QPM.

SSH is enabled, but SSH login failed because SSH is not configured correctly on the device. Fix the SSH configuration on the device.

The login to the device failed.

There is no Telnet connection to the device.

The prompt is non-standard.

CSCdy04874

Historical monitoring task status remains "In Edit."

A historical monitoring task status will remain "In Edit," and the task will not run, in the following conditions:

When the duration of the task is less that the defined polling interval.

Workaround: Ensure that the polling interval is less than the task duration time.

When you edit a task with task status "Collector Error."

Workaround: Delete the task and create a new task.

CSCin33600

Deployment fails on 7300 when filter contains DSCP or IPP

On Cisco 7300 devices running IOS 12.1E, if the filter definition contains a DSCP or IP Precedence condition in the Rule Settings page, deployment fails with the message "Deployment to device failed, not all commands were deployed to device."

Workaround: Define DSCP or IP Precedence conditions only within a Single ACL Translation condition.

CSCdy00063

Monitoring task is not valid after device deletion (RT+H)

When a device that was being monitored, is deleted from the device inventory, all tasks that were monitoring this device (both historical and real-time) will become invalid. This also applies to historical monitoring tasks that include other devices. Adding the deleted device back to the inventory will not help those invalid tasks.

Workaround: Stop the task before deleting devices. Create a new task to continue monitoring other devices in the original task.

CSCin56241

Issues seen with Modular shaping and Marking

You cannot configure Marking policies after configuring Modular Shaping. However, if you configure Modular Shaping after configuring Marking policies, the marking policies are removed without notifying the user.

Workaround: None

CSCec02451

Only class-default can be defined for nested service policies

There is no option in QPM currently to specify classes while configuring QPM Properties in a hierarchical service policy configuration.

When you try to configure hierarchical service policies (i.e. service policy within a service policy) there is no option to create separate classes for the top level service policy. Because of this only the "class-default" class gets created by QPM, so you cannot segregate traffic based on flow source/destination, and apply different policing/shaping and different service policies (e.g. for DSCP bit sets) on each class of traffic.

Workaround: None

CSCdy80624

Add device stuck when delay response 50 msec

When delay of device response (telnet or SNMP or http) is less than 100 milliseconds, the Add Device process hangs, and remains "In progress", or it has a lot of SNMP errors.

The optimal delay values are: telnet - 100 msec; SNMP - 400 msec; http - 100-200 msec.

CSCec64123

It is possible to trigger historical monitoring during backup

You cannot perform backup or retrieve while there are monitoring tasks that are not in "Finished" state. However, while backup is running, QPM still allows you to create new historical monitoring tasks, which will cause problems. This problem is more likely to occur if you have scheduled backups since you might not be aware of the backup operation.

CSCin62071

Able to do some actions even after core session timeout

A user action that involves a single page action, gets completed even if the core session times out.

Operations, such as deleting devices, policy groups, deployment groups, or stopping a historical monitoring task using Stop button, are completed successfully even if the core session has timed out. The resulting page will display the core session time-out error page, but the action gets completed successfully.

Workaround: None.

CSCin61587

QPM is not able to import from RME in SSL mode

When you try to import devices from an RME server working in SSL enabled mode, QPM displays an error message saying that "Connection to RME Server failed. Make sure that the RME server is running, and all the RME setting are correct, and try again."

Workaround: Export the device details from RME to a CSV file and import this file to QPM using the Import from CSV file option in the Add Devices wizard.

CSCin61536

Unable to import tacacs configured Devices from RME

When you try to import devices from RME which have TACACS configured, login will fail, giving "Telnet Error", if TACACS enable username and TACACS enable password are not configured in RME.

If both the values are configured in RME, QPM discovers the device without any errors.

Workarounds:

1. Modify the credential details in RME, such that TACACS Enable Username has the same value as TACACS Username and TACACS Enabled Password has the value of Enabled Password of the device. Delete the device from QPM and import from RME again.

2. In QPM, in the Device Properties Page of the device, manually add the Enable Password to the TACACS Enable Password field. Save, and do a rediscovery of the device.

CSCin61630

Unable to import devices with SSH config from rme.

When you try to import devices from RME which have SSH configured, login will fail, giving "Telnet Error."

Workaround: In the Device Properties page for this device, select the "Use SSH Connection" check box, then click Save, and then click Rediscover. After device rediscovery the device status will be "OK."

CSCin56487

Values missing in In Policy Wizard - Policing page after import

After importing policies from QPM 3.x, the values for the imported In policies might not be displayed correctly in the Policy Wizard, the first time you view the imported policy.

The policy data is imported correctly, it is a UI problem.

Workaround: Click Next, then Finish to exit the wizard. Open the wizard again, and you will see all the values correctly.

CSCsa08113

QPM removes the tx-ring-limit command on Serial Interfaces.

The "tx-ring-limit" command is restricted to ATM PVC in QPM. Since the QPM integrity module blocks the "tx-ring-limit" for all types of interfaces except the ATM interfaces, QPM removes the tx-ring-limit command on Serial Interfaces, when the configuration is uploaded and redeployed to the device.

Workaround: None

CSCed44194

no class command causes interface to be put in default class

This is seen on a frame-relay link, when the link on which the QoS configuration is deployed, also manages the connection to the device.

QPM renames the existing QoS policies on a device in accordance with QPM naming conventions. This means that QPM removes the class_map configuration on a subinterface using a "no class" command, and then re-applies it with the new name on the same subinterface.

On removing the configuration on the DLCI, the DLCI gets pushed into a default class, which has a bandwidth of 56K. This causes the circuit to be over subscribed, causing data to be dropped and the commands failing to be applied. Hence the connection to the device might be lost.

CSCin63084

Trust state properties not needed in Qos Properties Page.

QPM allows you to configure Trust State properties for Cat4500(IOS) devices, even though trust properties are not supported on this device. If you select trust properties and deploy, deployment fails with an error message.


Table 3 Resolved Problems in QPM 3.2 

Bug ID
Summary
Additional Information

CSCin35071

Entries in audit trail are removed when Clear is canceled

None.

CSCea51975

Duplicate of CSCec51447

Monitoring conflicts when using backup/restore

QPM does not allow you to start a backup or retrieve operation if there are historical monitoring tasks that are not in "Finished" status.

Note You can still start a monitoring task while a backup is in progress, which might cause problems. See known bug, CSCec64123.

CSCea49923

Duplicate of CSCea18619

QPM Upload will fail on match any statement in class-map

None

CSCeb21375

View Deployment Groups in Deploy freezes the Policy Groups page

None

CSCeb13774

Monitoring task stops after CLI Preview / Verify Configuration

None

CSCin31741

Connection to CMF server fails

None

CSCeb21027

Problem with deleting Deployment Groups after filtering.

None

CSCea26905

SSH selection is not available when adding new device

None

CSCeb39446

Upgrade from 3.0.x doesn't work with some DB passwords

This problem occurred when the database password begins with a digit. You are no longer allowed to set a password starting with a digit.

CSCec63891

Import from QPM 3.0 to 3.1 encounters ASA Error -103

To export QPM data from any QPM 3.x version, you should now use the QPM 3.2 export utility.


Table 4 Known Bugs that were Closed in QPM 3.2 

Bug ID
Summary
Reason Closed

CSCin35012

Import from RME stays in progress for a long time

Not found in QPM 3.2

CSCeb04064

Subinterfaces disappear in QPM

This problem only occurs with older IOS versions.

CSCea26959

PDP connection error if trying to login before startup ended

Not found in QPM 3.2

CSCin44458

UserID displayed as Unknown resulting in QPM error

Not found in QPM 3.2


Obtaining Documentation

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