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CiscoWorks QoS Policy Manager

Quick Start Guide for CiscoWorks QoS Policy Manager 3.2

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Quick Start

Table Of Contents

Quick Start Guide for CiscoWorks QoS Policy Manager 3.2 Solution

SUPPLEMENTAL LICENSE AGREEMENT

QoS Policy Manager Overview

About QPM

Package Contents

What's New?

Server and Client System Requirements

Installation Paths

Installing the Software on Microsoft Windows 2000

Installing Common Services 2.2 with SP2 on Windows 2000

Installing QoS Policy Manager

Verifying the Installation

Where to Go Next

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Quick Start

Quick Start Guide for CiscoWorks QoS Policy Manager 3.2 Solution


1 SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CiscoWorks QOS POLICY MANAGER (UNRESTRICTED AND RESTRICTED VERSIONS)

IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to central processor unit.

1. ADDITIONAL LICENSE RESTRICTIONS.

Device Restricted Version. By purchasing the Restricted version of the QoS Policy Manager Customer may manage up to twenty (20) devices. Customers whose requirements exceed the Restricted version limit of twenty devices must upgrade to the Unrestricted version of the Software.

Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:

QoS Policy Manager (QPM): May be installed on one (1) server in Customer's network management environment.

Common Services 2.2: May be installed on one (1) server in Customer's network management environment.

Reproduction and Distribution. Customer may not reproduce nor distribute software.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. Software License Agreement.

2 QoS Policy Manager Overview

This quick start guide provides basic requirements and procedures for installing, upgrading, and setting up CiscoWorks QoS Policy Manager (QPM) 3.2 so you can get your server up and running as quickly as possible.


Note This guide contains quick start typical installation instructions. For additional installation information, see the installation guides available in PDF format in the Documentation directory on the product CDs. Use Adobe Acrobat Reader 4.0 to read the PDF files.


This section contains:

About QPM

Package Contents

What's New?

About QPM

QoS Policy Manager (QPM) lets you analyze traffic throughput by application or service class, and then leverage that information to configure QoS policies to differentiate traffic and to define the QoS functions to be applied to each type of traffic flow.

By simplifying QoS policy definition and deployment, QPM makes it easier for you to create and manage end-to-end differentiated services in your network, thus making more efficient and economical use of your existing network resources. For example, you can deploy policies that ensure that your mission-critical applications always get the bandwidth required to run your business.

QPM is suitable for large-scale enterprise deployments, and IP telephony deployments, consisting of hundreds or thousands of devices. QPM facilitates management of large networks by providing advanced user authorization capabilities through integration with Cisco Access Control Server (ACS).

QPM runs on the CiscoWorks Common Services server, which provides the infrastructure required by QPM to run from the CiscoWorks desktop environment, and also provides management of user roles and privileges, allowing you to control who gets access to specific tasks in QPM.

Package Contents

The QPM package contains these CDs:

Common Services 2.2

QPM

The following table provides information about the CDs and lists the contents of each sub-box in the QPM package.

Product
Provides this functionality...
Sub-box consists of...

Common Services 2.2

CiscoWorks desktop environment, login access, user authentication and authorization

Common Services 2.2 product CD

Release notes

QPM

Configuration, deployment, and monitoring of QoS policies in a network

QPM product CD

Release notes


What's New?

The following new features are added in release 3.2 of QoS Policy Manager:

QPM now supports Japanese-OS on Windows.

QPM now supports Netscape 7.1 or higher, in addition to Internet Explorer 6.0 and higher.

QPM can coexist on the same CiscoWorks server with VMS, LMS, and RWAN. However, it is recommended to use a dedicated QPM server for optimum performance.

Support for the following devices:

Cat2948

Cat3750

MSFC3

Cisco 1700 series

Explicit support for the following device operating systems:

IOS 12.3

CatOS 7.2 and CatOS 8.1

Support for QoS on tunnel interfaces.

A new Database Initialization utility, which you can use to revert the QPM database to its condition at installation. This allows you to recover from a corrupted database, or to simply delete all QoS configurations to start over, without requiring you to reinstall QPM.

3 Server and Client System Requirements

This section provides QoS Policy Manager server and client requirements:

Table 1 describes the server requirements for installing the QoS Policy Manager components on Windows 2000 systems.

Table 2 describes the client system requirements.

For maximum performance, Cisco recommends that you use a dedicated server for QPM. If you cannot use a dedicated server, see Installation Guide for CiscoWorks QoS Policy Manager for a list of Cisco applications that can be installed on the same server.

Keep these recommendations in mind while evaluating Windows systems for installing CiscoWorks Common Services and QPM:

Do not install CiscoWorks on a system that is configured as a primary or backup domain controller.

Do not install CiscoWorks on Advanced Server with terminal services enabled in application server mode.

Do not install CiscoWorks on a FAT file system.

Do not install CiscoWorks on Windows XP.

Table 1 Server Requirements for Windows 2000 Systems 

Component
Minimum Requirement

Hardware

IBM PC-compatible with a Pentium 4, 1 GHz (minimum) processor

CD-ROM drive

10BaseT or faster (10 Mbps or faster network connection)

Operating System1

One of the following:

Windows 2000 Professional or Server with Service Pack 3 or 4

Windows Advanced Server without enabling terminal services

File System

One of the following:

NTFS (recommended)

FAT32

Memory

1 GB, minimum

Virtual Memory

Double the amount of RAM (2 GB minimum)

Hard Drive Space

9 GB free hard drive space if you are installing both Common Services and QPM.

7 GB free hard drive space if Common Services 2.2 is already installed on your system and you are only installing QPM.

Browser (optional)

One of the following:

Microsoft Internet Explorer 6 (Windows with SP3 only), or Microsoft Internet Explorer 6.0 with Service Pack 1 (Windows with SP3 or SP4).

Netscape 7.1

1 CiscoWorks Common Services 2.2 supports US-English and Japanese versions of Windows Operating Systems. Set the default locale to US-English for US-English version and Japanese for Japanese version.


Table 2 Client Hardware and Software Requirements 

Component
Minimum Requirement

Hardware

One of the following:

IBM PC-compatible system with at least a 300 MHz Pentium processor running Windows 2000 with Service Pack 3 (Professional and Server), or Windows XP SP1 (Professional and Server).

Memory

256 MB

Browser

One of these browsers:

On Windows with SP 3 and Windows XP clients:

Microsoft Internet Explorer 6.0 or Internet Explorer 6.0 with Service Pack 1

Netscape 7.1

On Windows clients with SP 4:

Microsoft Internet Explorer 6.0 with Service Pack 1

Netscape 7.1


4 Installation Paths

You might already have another CiscoWorks product installed on your server. As a result, you might not need to install all QPM bundled applications. Review the information in Table 3 to determine what software is required for QoS Policy Manager to successfully operate.

Table 3 Recommended Installation Paths 

If You are Installing QoS Policy Manager on a System That...
Then You...

Has no other CiscoWorks products

Install:

1. Common Services 2.2

2. Common Services Service Pack 2 (from the QPM 3.2 installation CD)

3. QoS Policy Manager 3.21

Has CD One 4th edition, or CD One 5th edition without Common Services

1. Upgrade to Common Services 2.2

2. Install Common Services Service Pack 2 (from the QPM 3.2 installation CD)

3. Install QoS Policy Manager 3.2

Has Common Services 1.0 with or without CD One 5th edition

1. Upgrade to Common Services 2.2

2. Install Common Services Service Pack 2 (from the QPM 3.2 installation CD)

3. Install QoS Policy Manager 3.2

Has QPM 3.0.x or 3.1 with Common Services 1.0

1. Export the QPM 3.0.x or 3.1 database and configuration information if you want to use it in your QPM 3.2 installation. See Installation Guide for CiscoWorks QoS Policy Manager for information about the QPM 3.2 export utility.

2. Uninstall QPM 3.0.x or 3.1

3. Upgrade to Common Services 2.2

4. Install Common Services Service Pack 2 (from the QPM 3.2 installation CD)

5. Install QoS Policy Manager 3.2

6. Import the QPM 3.0.x or 3.1 database and configuration as described in Installation Guide for CiscoWorks QoS Policy Manager.

Has QPM 2.x

1. To use the QPM 2.1.x database in QPM 3.2, export the database from QPM 2.1.x to an XML file. See Installation Guide for CiscoWorks QoS Policy Manager for information about the QPM 2.1 export utility.

2. Install Common Services 2.2

3. Install Common Services Service Pack 2 (from the QPM 3.2 installation CD)

4. Install QoS Policy Manager 3.2 (you do not need to uninstall QPM 2.x.)

5. To use QPM 2.1.x devices, import the devices from the XML file.

6. To use QPM 2.1.x policies, import policies from the XML file, or upload policies from devices.2

1 QPM is automatically installed in the Common Services installation folder.

2 Importing QPM 2.1.x policies is recommended only if the QPM 2.1.x database contains policies for QPM 2.1.x device groups rather than for individual interfaces.


5 Installing the Software on Microsoft Windows 2000

These sections describe how to install the bundle components on Microsoft Windows 2000 servers.

Installing Common Services 2.2 with SP2 on Windows 2000

Installing QoS Policy Manager

Installing Common Services 2.2 with SP2 on Windows 2000


Note During installation, you do not need to enter a license for Common Services or for QPM. Please refer to the SUPPLEMENTAL LICENSE AGREEMENT for more details about QPM license policies for restricted and unrestricted device use.


This section describes how to install Common Services 2.2 on a Windows 2000 server that does not contain any previous version of the product. If you are upgrading an existing installation, or if you want to use ACS for controlling user access, or if you are not familiar with Common Services, read Installation and Setup Guide for Common Services 2.2 (Includes CiscoView) on Windows (http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_installation_guides_list.html) before installing the product.

Before you begin:

Close all running programs.

Disable any virus scanning or intrusion detection software that might be running on the server. These types of software can interfere with the installation.

If you are reinstalling Common Services, make sure the target directory is empty or does not exist before beginning the installation.

If you are running HP OpenView, the installation might take significantly longer to complete. Stop all HP OpenView services before installing CiscoWorks Common Services.

To install Common Services in a standalone configuration:


Step 1 Insert the CiscoWorks Common Services CD-ROM into a CD-ROM drive. After you verify that you want to install the product, the Installer screen appears.

If the installation program does not start, run the setup.exe program in the CD's root directory.

Step 2 Click Install to continue.

Step 3 In the Welcome window, click Next to continue.

Step 4 In the License Agreement window, click Yes to accept the license agreement and proceed with the installation. To deny the agreement and stop the installation, click No.

Step 5 In the Setup Type window, select Typical to select CiscoWorks Common Services components and install the selected components in a specific location. Click Next to continue.

Step 6 In the Destination dialog box, either allow the installation to use the default location (selected), or click Browse and select a different location. Click Next to continue.

Step 7 In the Requirements Verification window, review the requirements to ensure that the drive specified has enough free space for the installation. If the selected drive does not have enough space, click Back to return to the Choose Destination Location page and select another drive.

Verify that the system has enough memory. If the system does not have enough memory, click Cancel to terminate the installation. You should either install additional memory in the target system or install Common Services on a system that meets the minimum memory requirements.

If your system meets all the system requirements, click Next.

Step 8 In the Change Admin Password window, enter the administrator password and confirm it. Keep these things in mind when choosing a password:

Use a minimum of 5 characters.

Do not start the password with a number.

Do not insert spaces between characters.

Click Next to continue.

Step 9 You are asked to confirm whether the installation program can create the user named casuser. Casuser is the user who administers and maintains CiscoWorks Server without having administrative privileges. Click Yes to allow the installation program to create the user. Click No if you want to stop the installation program and create casuser manually before installing Common Services.

Step 10 If the random password generated by the installation program for the casuser user ID is rejected by Windows, you are shown the Change Casuser Password window. Enter the casuser password and confirm it.

The password must conform to the system administrator policies. If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Click Next to continue.

Step 11 In the Summary window, verify that the installation settings are what you desire. If you want to view passwords and security sensitive data, click Show Details. You can select and copy the data from the summary dialog box.

Click Next to continue. The program is installed on your system.

Step 12 Select whether you want to restart your computer now or later, and click Finish to complete the setup. You must restart the system after installation. Do not attempt to install other CiscoWorks products without restarting the server.

Step 13 Install CiscoWorks Common Services Service Pack 2:

a. Insert the QoS Policy Manager CD-ROM into your CD-ROM drive.

b. Select Start > Run, and enter d:\CiscoWorks patches\W2K\SP2 \Common_Services_2.2_SP2.exe where d is your CD-ROM drive.

c. Follow the instructions in the installation wizard.

Step 14 Configure the web browser on the client system for use with CiscoWorks.

For information about configuring the web browser on the client system, see the "Preparing to Use CiscoWorks Common Services" chapter in Installation and Setup Guide for Common Services 2.2 (Includes CiscoView) on Windows.


Installing QoS Policy Manager

Before you begin, verify that:

The required version and service pack of Common Services is already installed. QPM is automatically installed in the Common Services installation folder.

The machine on which you are going to install QPM meets the requirements for running QPM.

The ports that QPM uses are not being used by another application. QPM uses these ports:

51099—JNDI lookup

51199—JRMP lookup

51299—Admin page

10033—Database

51899—PDP

To install QPM:


Step 1 Insert the QoS Policy Manager CD-ROM into your CD-ROM drive.


Note We do not recommend installing QPM from a network CD-ROM drive.


Step 2 Select Start > Run, and enter d:\QPM 3.2 installation\W2K\QPM-K9.exe, where d is your CD-ROM drive. The Welcome window opens.

Step 3 Click Next. The Select Program Folder window opens.

Step 4 In the Select Program Folder window, specify or select a program group, if you do not want to use the default name. Click Next.

Step 5 Enter the password for the QoS Policy Manager Database, and confirm your password. The QPM database password is required internally by the system to ensure database security. You do not need to use the password when you log into QPM. (You can change the password through Common Services in the CiscoWorks desktop by selecting VPN/Security Management Solution > Administration > Configuration > Database Credentials).

Click Next.

Step 6 In the Setup Type window, enter the percentage of disk space to keep free for backup purposes on the current partition. If you intend to perform QPM monitoring tasks, your QPM database will be larger, and will need more free disk space for backup purposes. When you run out of available disk space, QPM notifies you and you can compact your database using the QPM Rebuild Database utility on the QPM server. Before using this utility you must back up your QPM database.

Click Next.

Step 7 Review your selections in the Start Copying Files window. If you want to make changes, click Back until you come to the window that has selections you want to change.

When have the selections you want, click Next to start installing QPM on your system. This process takes a few minutes.

After QPM is installed, the Wizard Complete window opens.

Step 8 Select whether you want to restart your computer now or later, and click Finish to complete the setup. You must restart your computer before you begin to work with QPM.

The QPM services start automatically whenever you start your computer.


Note Remove the QPM CD-ROM before you restart your computer.


Step 9 If you intend to work with ACS device groups and user permissions, configure settings in ACS and CiscoWorks as described in Installation Guide for CiscoWorks QoS Policy Manager.

Before you begin to work with QPM 3.2, ensure that you have the appropriate permissions, as described in the installation guide.

After setup is complete, verify the QPM installation as described in Verifying the Installation.


6 Verifying the Installation

The CiscoWorks Server desktop is the interface for CiscoWorks network management applications, including QPM.

Before you begin to work with QPM, you should ensure that you have the appropriate permissions. Verify your user permissions in the CiscoWorks desktop (Server Configuration > Setup > Security), or in ACS (depending on the method you are using for user authentication).

To verify the QPM installation, log into CiscoWorks:


Step 1 In your web browser, start CiscoWorks. The default URL is http://<QPMinstall>:1741, where <QPMinstall> is the name of the computer with the QPM installation.

The CiscoWorks desktop is displayed.


Note The first time you start CiscoWorks on a CiscoWorks server or a client machine, the Java Runtime Environment is automatically installed.


Step 2 Verify on the front page that Java, JavaScript, and cookies are enabled. If they are not enabled, change your browser preferences to enable them, then continue to the next step.

Step 3 Log into CiscoWorks with your username and password.

The CiscoWorks navigation tree appears in the left pane.

Step 4 Click QoS Policy Manager in the navigation tree.

Step 5 Click QPM under the QoS Policy Manager drawer.

A Security Alert window opens. Click Yes to proceed. QPM opens in a separate browser window.

If you encounter problems starting QPM, see Installation Guide for CiscoWorks QoS Policy Manager for possible causes and solutions.


7 Where to Go Next

After you have installed the required products and have performed necessary post-installation tasks, you are ready to use QPM to configure and deploy QoS policies. For more information, see these publications:

Getting Started Guide for QoS Policy Manager—Provides a tutorial to teach you how to navigate in the product and create and deploy QoS policies. Included are sample, virtual devices, so that you can learn without changing the configuration of your actual network. You can access this document:

In PDF format in the Documentation directory on the QoS Policy Manager product CD.

From the QPM online help, click Main, and then select QoS Policy Manager > Getting Started with QPM.

From the CiscoWorks desktop, click Help. Select QoS Policy Manager > Getting Started with QPM.

User Guide for QoS Policy Manager—Provides usage, reference, and troubleshooting information for QPM. You can access this document:

In PDF format in the Documentation directory on the QoS Policy Manager product CD.

From the QPM online help.

From the CiscoWorks desktop, click Help. Select QoS Policy Manager > Using QPM.

8 Related Documentation


Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.


For information about installing, troubleshooting, and using the product, see the sources of information shown in Table 4.

Table 4 Related Documentation 

To learn
more about...
See this document
In the product package?
On the product CD? 1
On Cisco.com?
On the Cisco Doc. CD? 2
In the online help?

Product's known bugs (DDTSs)

Release Notes for QoS Policy Manager

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView) on Windows

Yes

No

Yes

Yes

No

Quick start installation

Quick Start Guide for CiscoWorks QoS Policy Manager

Yes

No

Yes

Yes

No

Detailed installation and setup information

Installation Guide for QoS Policy Manager (DOC-7815849=)

Installation and Setup Guide for Common Services 2.2 (Includes CiscoView) on Windows (DOC-7815430=)

No

Yes

Yes

Yes

No

Introduction to QPM with end-to-end scenarios and examples

Getting Started Guide for QoS Policy Manager (DOC-7815853=)

No2

Yes

Yes

Yes

Yes3

QPM features, tasks, and troubleshooting

User Guide for QoS Policy Manager (DOC-7815852=)

No2

Yes

Yes

Yes

Yes4

User authentication and database password management through the CiscoWorks desktop

User Guide for CiscoWorks Common Services 2.2 (DOC-7815301=)

No2

Yes

Yes

Yes

Yes

Devices and software releases that QPM supports

Select the device support table for QPM 3.2 at this URL:

http://www.cisco.com/en/ US/products/sw/cscowork/ ps2064/products_device_ support_tables_list.html

No

No

Yes

No

No

1 Provided as PDF in Documentation folder. Requires Adobe Acrobat 4.0 or later.

2 Not shipped in the QPM package. To order printed versions of the user guides, see the "Obtaining Documentation" section and refer to the product numbers listed in the table.

3 To access online help for the Getting Started Guide, click Help in the CiscoWorks desktop. In the Help window, click Main. In the Contents tab select QoS Policy Manager > Getting Started with QPM. To open the PDF, select View  PDF in the Contents tab.

4 To access online help for the QPM User Guide, click Help in the QPM window. To open the PDF, select View  PDF in the Contents tab.


9 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

10 Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

11 Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

12 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Cisco Innovators Program is a monthly e-mail news letter that provides business leaders and decision makers with the latest information about the networking industry. You can register for the Cisco Innovators Program at this URL:

https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=263&keyCode=132807_1

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html