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CiscoWorks LAN Management Solution 3.2 and earlier

Quick Start Guide for LAN Management Solution 2.2

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Quick Start

Table Of Contents

Quick Start Guide for LAN Management Solution, Release 2.2

SUPPLEMENTAL LICENSE AGREEMENT

LAN Management Solution 2.2 Overview

LMS Contents

Additional Information Online

Server and Client System Requirements

Solaris Patches for LAN Management Solution

LAN Management Solution Port Usage

Installation Paths

Upgrade Options

Installing LAN Management Solution 2.2

Prerequisites

Important Installation Notes

Order of Installation

Installing CiscoWorks Common Services 2.2

Installing CiscoWorks Common Services 2.2 on Solaris

Installing CiscoWorks Common Services 2.2 on Windows

Installing Resource Manager Essentials 3.5

Installing Resource Manager Essentials 3.5 on Solaris

Installing Resource Manager Essentials 3.5 on Windows

Installing Campus Manager 3.3

Installing Campus Manager 3.3 on Solaris

Installing Campus Manager 3.3 on Windows

Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2

Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Solaris

Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows

Installing nGenius Real-Time Monitor

Installing nGenius Real-Time Monitor 1.4

Installing nGenius Real-Time Monitor 1.4 Service Pack 6

Post-Installation Tasks

Adding or Updating Devices in Inventory

Where to Go Next

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Quick Start

Quick Start Guide for LAN Management Solution, Release 2.2


1 SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCOWORKS LAN MANAGEMENT SOLUTION

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to central processor unit.

ADDITIONAL LICENSE RESTRICTIONS

Installation and Use

The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:

CiscoWorks Common Services with CiscoView: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server. If some components of this bundle are installed on separate servers, a copy of CiscoWorks Common Services can be installed with each component in Customer's network management environment.

Resource Manager Essentials (Essentials): May be installed on one (1) server in Customer's network management environment.

Campus Manager (Campus): May be installed on one (1) server in Customer's network management environment.

Device Fault Manager (DFM): May be installed on one (1) server in Customer's network management environment.

nGenius Real Time Monitor (RTM): May be installed on one (1) server in Customer's network management environment.

Reproduction and Distribution

Customer may not reproduce nor distribute software.

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

Please refer to the Cisco Systems, Inc. Software License Agreement.

2 LAN Management Solution 2.2 Overview

The LAN Management Solution (LMS) software provides applications for configuring, administering, monitoring, and troubleshooting a campus network. It enables network administrators to effectively manage their LAN and campus networks.

You must install LMS on a system that meets specific requirements. You must configure client systems and some applications before use.

In this document you will find:

LMS contents, including links for accessing online documentation.

New features added to this release.

Hardware and software requirements for optimal performance.

Installation paths and pointers to additional documentation that provides detailed procedures for installing each product.

Information about ordering documentation and contacting Cisco Systems for additional assistance.

LMS Contents

Table 1 describes the contents of the LAN Management Solution, Release 2.2 for Solaris and Windows.

Table 1 LAN Management Solution 2.2 Contents 

This product...
Allows you to...
And includes these components

CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

Provide common software and services for all other LMS products. You can deploy, monitor, and troubleshoot devices across your network.

CiscoWorks Common Services 2.2 includes:

Common Services-2.2 A set of shared application services

CiscoView 5.5-A graphical device management tool

Integration Utility 1.5-An integration module that supports third-party Network Management Systems (NMS)

CiscoWorks Common
Services 2.2 with CiscoView 5.5 product CD-ROM

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows

Resource Manager Essentials 3.5 (Essentials)

Manage network inventory and device changes, network configuration, and software images. Also allows you to monitor network availability and perform syslog analysis.

Resource Manager
Essentials 3.5 product CD-ROM

Release Notes for Resource Manager Essentials 3.5 on Solaris

Release Notes for Resource Manager Essentials 3.5 on Windows

Campus Manager 3.3 (Campus)

Obtain graphical views of network topology, and end-user information.

Campus Manager 3.3 product CD-ROM

Release Notes for Campus Manager 3.3 on Solaris

Release Notes for Campus Manager 3.3 on Windows

Device Fault Manager 1.2 Updated for Common Services Version 2.2 (DFM)

Monitor faults real-time and determines the cause of Cisco device faults. Provides Cisco device-level fault correlation, and notifies you of critical network conditions by email or pager.

The optional Fault History drop-in lets you store and access historical information about alerts and faults that are detected and processed by DFM (download site provided at the end of this section).

Device Fault Manager 1.2 Updated for Common Services Version 2.2 product CD-ROM

Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Solaris

Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows

NetScout nGenius Real-Time Monitor 1.4 (RTM)

Manage and monitor packets, and application and protocol traffic on the network. nGenius Real-Time Monitor also provides tools for troubleshooting and monitoring traffic thresholds.

This client-server network management solution is offered to Cisco Systems customers in cooperation with NetScout Systems, Inc.

NetScout nGenius Real-Time Monitor 1.4 product CD-ROM

NetScout nGenius Real-Time Monitor 1.4 Service Pack 6 CD-ROM

NetScout nGenius Real-Time Monitor 1.4 Installation Guide

Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6

NetScout nGenius Real-Time Monitor 1.4 Release Notes


Additional Information Online

Registered Cisco.com users can access the most current Incremental Device Updates, CiscoView Device Package Updates, Fault History, and Latest Adapters at the following locations:

Incremental Device Updates

For Resource Manager Essentials at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

For Campus Manager at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus

For Device Fault Manager at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm

CiscoView Device Package Updates at

http://www.cisco.com/cgi-bin/Software/CiscoView/cvplanner.cgi

Fault History at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw-fault-history

Latest Adapters at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-nnm

3 Server and Client System Requirements

This section provides LAN Management Solution 2.2 server and client requirements.

Table 2 lists the server requirements for installing the LAN Management Solution 2.2 components on Solaris systems.

Table 3 lists the server requirements for installing the LAN Management Solution 2.2 components on Windows systems.

Table 4 lists the client system requirements for all platforms.

Table 5 lists the browser requirements for all platforms.

Table 6 lists the Solaris patches required and recommended for LAN Management Solution 2.2.

Table 7 lists the ports LAN Management Solution 2.2 uses.

The requirements listed are for managing 500 devices, with all applications hosted on a single server.

If you are managing more than 500 devices or if you are running additional Cisco or third-party applications on the servers, the requirements might be higher. See the individual LMS application installation guides for specific product requirements.

Table 2 Minimum Server Requirements for Solaris Systems 

Component
Minimum Requirement

Hardware

One of the following1 :

Sun UltraSPARC II

Sun UltraSPARC III (Sun Blade 1000 Workstation or Sun Fire 280R Workgroup Server)

Dual processor required for hosting multiple management solutions

CD-ROM drive

Color monitor with video card capable of 256 colors or more

10BaseT or faster (10 Mbps or faster network connection)

Software2

One of the following3 :

For UltraSPARC II: Solaris 2.7 or 2.8

For UltraSPARC III: Solaris 2.8

Available memory (RAM)

One of the following:

For UltraSPARC II: 1 GB RAM minimum

For UltraSPARC III Workstation: 1 GB RAM minimum

For UltraSPARC III Server: 2 GB RAM minimum

8 MB E-cache

Available disk space

One of the following:

For UltraSPARC II: 9 GB, with 2 GB swap space

For UltraSPARC III Workstation: 40 GB internal FC-AL disk drive

For UltraSPARC III Server: Dual 40 GB internal FC-AL disk drives

UNIX file system recommended4

1 A Sun UltraSPARC II running Solaris 2.7 or 2.8 is the minimum recommended hardware configuration. If you plan to manage a network with more than 500 devices, or run other management solutions on the same server, an UltraSPARC III running Solaris 2.8 is strongly recommended.

2 LAN Management Solution 2.2 supports only the US English and Japanese versions of these operating systems. It does not support any other language versions. Set the default locale to US-English for the US-English version and Japanese for the Japanese version.

3 Install Solaris patches, as required, for the Solaris version you are using. See the "Solaris Patches for LAN Management Solution" section.

4 To verify the file system: Enter df -k at the command prompt.


Table 3 Minimum Server Requirements for Windows Systems 

Component
Minimum Requirement

Hardware

IBM PC-compatible computer with 550 MHz or Pentium III processor (dual processor required for hosting multiple management solutions)

Color monitor with video card capable of 256 colors or more

CD-ROM drive

10BaseT or faster (10 Mbps or faster network connection)

Software1

One of the following:

Windows 2000 Professional with Service Pack 32

Windows 2000 Server with Service Pack 3

Windows 2000 Advanced Server3 with Service Pack 3

Available memory (RAM)

1 GB

Available disk space4

40 GB

2 GB virtual memory

NTFS file system required

1 LAN Management Solution 2.2 supports only the US English and Japanese versions of these operating systems. It does not support any other language versions. Set the default locale to US-English for the US-English version and Japanese for the Japanese version.

2 To verify the Service Pack version, select Start > Run, then enter winver.

3 This version of LMS does not support Terminal Services on Windows 2000 Advanced Server. Terminal Services must be turned off when you install LMS.

4 Install LMS 2.2 on an NTFS file system. Do not install LMS 2.2 on a FAT file system. To verify the file system, open My Computer on the Windows desktop, right-click the drive and select Properties from the popup menu. The file system field appears in the General tab of the Properties dialog box.


Table 4 Minimum Client Hardware and Software Requirements 

Component
Minimum Requirement

Hardware/Software

Any one of these systems:

IBM PC-compatible computer with 300 MHz Pentium processor, running Windows XP Professional or Windows 2000 (Advanced Server, Server, or Professional) with Service Pack 3

Sun UltraSPARC 10 with 333 MHz processor, running Solaris 2.7 or 2.8

Color monitor with video card set to 256 colors

Available disk space

One of the following:

For Solaris: 512 MB swap space

For Windows: 512 MB virtual memory

Available memory (RAM)

256 MB RAM


Table 5 Browser Requirements 

Browser
Java Virtual Machine (JVM 1 )
Version
Platform

Internet Explorer (IE)
(recommended)

5.0.0.3802 or later

IE 6.0 (6.0.26),
IE 6.0 SP1 (6.0.28) with patch Q810847

Windows XP Professional2 or Windows 2000

Netscape Navigator

-

4.78 or 4.79

Windows XP Professional or Windows 2000

Netscape Navigator (Downloaded from Sun site only)

-

4.76

Solaris 2.7 or 2.8

1 To verify JVM, select View > Java Console in Internet Explorer and Communicator > Tools > Server > Java Console in Netscape Navigator. If Java Console is not listed in View, you must enable it. To enable Java Console, in Internet Explorer, select Tools > Internet Options > Advanced. In the JVM section, select the Java Console option. Restart Internet Explorer.

2 For Windows XP Professional, SP1 must be installed. Windows XP professional is not packaged with JVM. JVM is installed after you install Windows XP SP1. Windows XP SP1a should not be installed.


Solaris Patches for LAN Management Solution

Table 6 lists the Solaris patches for the LAN Management Solution 2.2.


Note A warning message is displayed if obsolete Solaris patches are present on your system. Before running CiscoWorks Common Services 2.2, download and install the latest recommended patches from www.sunsolve.sun.com.


Table 6 Solaris Patches for LMS 2.21

Operating System
Required
Recommended

Solaris 2.7

106980-10

106327-05

107081-11

107636-03

108376-03

112300-01

108301-02

108482-02

Solaris 2.8

111626-01

111327-02

110945-02

110934-01

110898-02

110700-01

109326-05

108827-30

108652-51

108528-18

108921-14

108940-24

110951-01

110662-02

110615-01

110286-02

109324-02

111085-02

108964-06

1 Use the showrev -p command to verify that these patches have been applied.


LAN Management Solution Port Usage

This section provides a list of ports used by the various CiscoWorks components.

Table 7 LAN Management Solution Port Usage 

Protocol
Port Number
Service Name
Application(s)
Direction (of establishment) of connection

ICMP

-

Ping

Resource Manager Essentials, Campus Manager, and Device Fault Manager

Server to Device

TCP

22

Secure Shell (SSH)

CiscoWorks Common Services and Resource Manager Essentials

Server to Device

TCP

23

Telnet

CiscoWorks Common Services, and Resource Manager Essentials

Server to Device

TCP

25

Simple Mail Transfer Protocol (SMTP)

Resource Manager Essentials

Server Internal

TCP

80

HyperText Transfer Protocol (HTTP)

CiscoWorks Common Services, CiscoView, and nGenius Real-Time Monitor

Client to Server

TCP

514

Remote Copy Protocol

CiscoWorks Common Services

Server to Device

TCP

514

rsh Daemon

Resource Manager Essentials

Server to Device

TCP

1099

Remote Method Invocation (RMI) Registry

nGenius Real-Time Monitor

Client to Server

TCP

1683

Internet Inter-ORB Protocol (IIOP)

CiscoWorks Common Services, and Campus Manager

Client to Server

TCP

1684

Internet Inter-ORB Protocol (IIOP)

CiscoWorks Common Services, and Campus Manager

Server to Client

TCP

1741

CiscoWorks HTTP Protocol

CiscoWorks Common Services, CiscoView, and Resource Manager Essentials

Client to Server

TCP

1742

SSL (HTTPS)

CiscoWorks Common Services, and Resource Manager Essentials

Client to Server

TCP

1961

Service Manager for Server

nGenius Real-Time Monitor

Client to Server

TCP

1962

Service for Server

nGenius Real-Time Monitor

Client to Server

TCP

1963

Application for Client

nGenius Real-Time Monitor

Server to Client

TCP

1964

Application Manager for Client

nGenius Real-Time Monitor

Server to Client

TCP

1965

Monitor

nGenius Real-Time Monitor

Client to Server

TCP

2639

Sybase database connection

nGenius Real-Time Monitor

Server Internal

TCP

8007

Ajp12Connector port for Tomcat

nGenius Real-Time Monitor

Server Internal

TCP

8009

Ajp12Connector port for Tomcat

nGenius Real-Time Monitor

Server Internal

TCP

8080

Web Server

nGenius Real-Time Monitor

Client to Server

TCP

8081

HttpConnect port for Tomcat

nGenius Real-Time Monitor

Client to Server

TCP

8088

HIOP

CiscoWorks Common Services

Server to Client

Client to Server

TCP

9002

DynamID authentication (DFM Broker)

Device Fault Manager

Client to Server

TCP

10033

CMF Licensing

CiscoWorks Common Services

Server Internal

TCP

42340

CiscoWorks Daemon Manager - Tool for Server Processes

CiscoWorks Common Services

Server Internal

TCP

42343

JRun

CiscoWorks Common Services

Server Internal

TCP

42344

ANI HTTP Server

CiscoWorks Common Services

Server Internal

TCP

42351

Event Services Software (ESS) Listening (Alternate port is 44351/tcp)

CiscoWorks Common Services

Server Internal

TCP

42352

ESS HTTP (Alternate port is 44352/tcp)

CiscoWorks Common Services

Client to Server

TCP

42353

ESS Routing (Alternate port is 44352/tcp)

CiscoWorks Common Services

Server Internal

TCP

43441

CMF Database

CiscoWorks Common Services

Server Internal

TCP

43442

RME Database

Resource Manager Essentials

Server Internal

TCP

43443

ANIDbEngine

Campus Manager

Server Internal

TCP

57860

JRun - JRun Server Manager Control Server

CiscoWorks Common Services

Server Internal

UDP

69

Trivial File Transfer Protocol (TFTP)

CiscoWorks Common Services and Resource Manager Essentials

Server to Device

Device to Server

UDP

161

Simple Network Management Protocol (SNMP)

CiscoWorks Common Services, CiscoView, Resource Manager Essentials, Campus Manager, Device Fault Manager, and nGenius Real-Time Monitor

Server to Device

Device to Server

UDP

162

SNMP Traps (Standard Port)

CiscoWorks Common Services, Resource Manager Essentials, Device Fault Manager and nGenius Real-Time Monitor

Device to Server only (RTM);

Server to Device Device to Server (all others)

UDP

395

NetScout Proprietary Port , Server Monitor

nGenius Real-Time Monitor

Device to Server

UDP

514

Syslog

CiscoWorks Common Services and Resource Manager Essentials

Device to Server

UDP

1971

Trap and Alarms Listener

nGenius Real-Time Monitor

Server Internal

UDP

1972

Trap and Alarms Listener

nGenius Real-Time Monitor

Server Internal

UDP

1974

Shutdown Listener for RMI Registry

nGenius Real-Time Monitor

Server Internal

UDP

1975

Shutdown Listener for PM Server

nGenius Real-Time Monitor

Server Internal

UDP

1976

Shutdown Listener for Watchdog

nGenius Real-Time Monitor

Server Internal

UDP

1977

Shutdown Listener for nGenius Native

nGenius Real-Time Monitor

Server Internal

UDP

9000

CSlistener (DFM server if port 162 is occupied)

Device Fault Manager

Device to Server

UDP

14004

Lock port for ANI Server singlet on check

Campus Manager

Server Internal

UDP

16236

UT Host acquisition

Campus Manager

Device to Server

UDP

42342

OSAGENT

CiscoWorks Common Services and Resource Manager Essentials

Server Internal (Commom Services); RSAC to Server via OSAGENT (RME)

UDP

42350

Event Services Software (ESS) (Alternate port is 44350/udp)

CiscoWorks Common Services

Server Internal


4 Installation Paths

If you already have another CiscoWorks bundled product installed on your server, you may need to follow a different installation path, or upgrade some components, before you install LMS 2.2. Review the information in Table 8 to determine what software is required for the LMS 2.2 components to function properly.

Table 8 Recommended Installation Paths 

If you are installing CiscoWorks LAN Management Solution (LMS) on a system that has...
Then do this

No other CiscoWorks bundled products installed

Install LMS 2.2 using the instructions in this Quick Start Guide.
See "Installing LAN Management Solution 2.2" section.

CiscoWorks Routed WAN Management Solution (RWAN) Release 1.2 installed

First upgrade to RWAN 1.3. Then install Campus Manager 3.3,
Device Fault Manager 1.2 Updated for Common Services 2.2, nGenius Real-Time Monitor 1.4 and nGenius Real-Time Monitor 1.4 SP6 using the instructions in this Quick Start Guide. See "Upgrade Options" section.

RWAN 1.1 installed

First upgrade to RWAN 1.3. Then install Campus Manager 3.3,
Device Fault Manager 1.2 Updated for Common Services 2.2, nGenius Real-Time Monitor 1.4 and nGenius Real-Time Monitor 1.4 SP6 using the instructions in this Quick Start Guide. See "Upgrade Options" section.


5 Upgrade Options

Table 9 describes the recommended sequence for upgrading individual LAN Management Solution 2.2 (LMS) component applications when prior versions of these components are already installed on your system.


Note For specific upgrading and installation instructions, see the installation documentation provided with each of the LMS components (see the "Related Documentation" section).


Table 9 Recommended Upgrade Sequence 

If the following product is already installed...
And one or more of the following products are also already installed...
You should upgrade in the following order...

CD One, 5th Edition or CD One, 4th Edition

-

CiscoWorks Common Services 2.2
(Includes CiscoView 5.5)

Resource Manager Essentials 3.3

CD One, 4th Edition

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

Resource Manager Essentials 3.4

CD One, 5th Edition

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

Campus Manager 3.1

CD One, 4th Edition

Resource Manager Essentials 3.3

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

3. Campus Manager 3.3

Campus Manager 3.2

CD One, 5th Edition

Resource Manager Essentials 3.4

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

3. Campus Manager 3.3

Device Fault Manager 1.1

CD One, 4th Edition

Resource Manager Essentials 3.3

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

3. Device Fault Manager 1.2 Updated for Common Services 2.2

Device Fault Manager 1.2

CD One, 5th Edition

Resource Manager Essentials 3.4

1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

2. Resource Manager Essentials 3.5

3. Device Fault Manager 1.2 Updated for Common Services 2.2

nGenius Real-Time Monitor 1.3

-

1. nGenius Real-Time Monitor 1.4

2. nGenius Real-Time Monitor 1.4 SP6

nGenius Real-Time Monitor 1.4

-

nGenius Real-Time Monitor 1.4 SP6


6 Installing LAN Management Solution 2.2

To install an application, log in as root (on Solaris) or local administrator (on Windows) on the system on which you want to install the application.

Before you begin:

Check the factors to be considered before installing LMS 2.2. See "Prerequisites" section.

Locate the PDF versions of the installation guides for each LMS application. Print them or have them open for viewing while you perform the installation. For details on locating the installation guides, see the application installation sections of this Quick Start Guide.

Close all open or active programs. Do not run other programs during the installation process.

Be aware of the following:

You must install CiscoWorks Common Services 2.2 before installing any other applications, except nGenius Real-Time Monitor 1.4 Service Pack 6.

Once you have installed CiscoWorks Common Services 2.2, you must install each LMS 2.2 application separately. While it is strongly recommended that you follow the "Order of Installation" section, you can install the other applications of LMS 2.2 in any order.

Prerequisites

This section describes the factors that you should consider before installing LMS 2.2.

Ensure you complete the following tasks before installation:


Step 1 Install required operating system upgrades. See "Server and Client System Requirements" section.

Step 2 Install required service packs. See "Server and Client System Requirements" section.

Step 3 Read "Important Installation Notes" section.


Important Installation Notes

This section contains important information that you should read before you begin installation:

To ensure that you retain the latest device support and bug fixes for Resource Manager Essentials, Campus Manager and Device Fault Manager, you must install the latest Incremental Device Updates (IDU). For download locations, see "Additional Information Online" section.

Install IDU after installing the application.

CiscoWorks applications are installed in the default directories:

On Solaris: /opt/CSCOpx

On Windows: SystemDrive:\Program Files\CSCOpx

If you select another directory during installation, the application is installed in that directory.

On Solaris, if you select an installation directory different from the default, the /opt/CSCOpx directory is created as a link to the directory you selected. If you remove the link after installation, the product might malfunction.

On Solaris, if errors occur during installation, check the installation log file /var/tmp/ciscoinstall.log.

On Windows, if errors occur during installation, check the installation log in the root directory on the drive where the operating system is installed. Each installation creates a new log file. For example, the CiscoWorks Common Services installation creates SystemDrive:\CiscoWorks_setupxxx.log, where xxx is the log file for the last CiscoWorks application installed.

You can press Ctrl-C (on Solaris) or click Cancel (on Windows) at any time to end the installation. However, any changes to your system (for example, installation of new files or changes to system files) will not be undone.

On Solaris, we do not recommend ending the installation, using Ctrl-C. You will be required to manually cleanup the installation directories.

If you want to use secure access between the client browser and the management server, you can enable or disable SSL from the CiscoWorks desktop.

If SSL is enabled:

The URL begins with https instead of http to indicate a secure connection.

The port number succeeding the server name is 1742 instead of 1741.

You cannot enable SSL on the CiscoWorks Server if there is an application that is not SSL-compliant installed on the Server.

For help with SSL, consult the User Guide for CiscoWorks Common Services 2.2.

You can find the User Guide for CiscoWorks Common Services 2.2:

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks CiscoView > Instructions and Guides > User Guide Books > User Guide for CiscoWorks Common Services 2.2

On the CiscoWorks Common Services 2.2 (includes CiscoView) CD-ROM, in Adobe Acrobat PDF format.

From the CD-ROM root directory, look for \\Documentation\UserGuideForCommonServices.pdf

Network inconsistencies might cause installation errors if you are installing from a remote mount point.

Applications not supported by CiscoWorks Common Services 2.2 are disabled during upgrade.

Device Fault Manager 1.2 Updated for Common Services 2.2 is not SSL compliant.

If your CiscoWorks Management Server is integrated with any Network Management Station (NMS) in your network using the integration utility (Network Management Integration Module), you must perform the integration every time when you enable or disable SSL in the CiscoWorks CiscoWorks Common Services 2.2 Server. You must do this to update the application registration in the NMS.

For help with NMS integration, consult the section "Integrating with Third-Party Vendors" section in Using CiscoView 5.5. You can find this document:

On the installation CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for //Documentation/ug_ciscoview.pdf.

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks CiscoView > Versions and Options > CiscoWorks CiscoView 5.5, then select Using CiscoView 5.5.

For nGenius Real-Time Monitor

This section contains important information specific to nGenius Real-Time Monitor that you should read before you begin installation.

nGenius Real-Time Monitor is not SSL compliant.

nGenius Real-Time Monitor is installed in the default directories:

On Solaris: /opt/NetScout

On Windows: SystemDrive:\NetScout

We recommend that you install nGenius Real-Time Monitor on a separate server for optimal performance. If you install nGenius Real-Time Monitor and Device Fault Manager (DFM) on the same server, it might result in a port conflict.

nGenius Real-Time Monitor uses ports 162 and 395 to listen for traps and events. If you are using nGenius Real-Time Monitor with DFM on the same server, you must configure DFM to forward traps to port 395. nGenius Real-Time Monitor will only accept traps forwarded from DFM. If nGenius Real-Time Monitor is installed before DFM, there is no port conflict.

For more information, see the Installation Guide for Device Fault Manger and the Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6.

If CiscoWorks and nGenius Real-Time Monitor are installed on different systems, or if nGenius was installed before CiscoWorks, you must manually copy the Cisco Management Connection (CMC) files to the location specified in the CiscoWorks installation.

After the CMC files are in place, you must reboot the system for the changes to take effect. Then, when you select nGenius Server, Traffic Monitor, Packet Analyzer, or Voice Monitor, an nGenius graphic is displayed in the main CiscoWorks window (Management Connection) and the selected application starts.

The nGenius system administrator can create the same users and apply the same privileges from CiscoWorks to the nGenius system. See Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6 for details.

Order of Installation

Install each application of LMS 2.2 in the following order:


Step 1 Install CiscoWorks Common Services 2.2. See "Installing CiscoWorks Common Services 2.2" section.

Step 2 Install Resource Manager Essentials 3.5. See "Installing Resource Manager Essentials 3.5" section.

Step 3 Install Campus Manager 3.3. See "Installing Campus Manager 3.3" section.

Step 4 Install Device Fault Manager Updated for Common Services Version 2.2. See, "Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2" section.

Step 5 Install nGenius Real-Time Monitor 1.4. See "Installing nGenius Real-Time Monitor" section.


7 Installing CiscoWorks Common Services 2.2

Installing CiscoWorks Common Services takes approximately 40 minutes.

Before you begin:

Verify that the server on which you intend to install CiscoWorks Common Services 2.2 with CiscoView 5.5, meets the requirements listed in the tables in the"Server and Client System Requirements" section.

If the server has other Cisco bundled products already installed, which use CD One or CiscoWorks already installed, you must follow the recommended upgrade actions described in the "Installation Paths" section.

If the server has CD One already installed, you must follow the recommended upgrade actions described in the "Upgrade Options" section.

Installing CiscoWorks Common Services 2.2 on Solaris


Step 1 Locate Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Solaris. The document is available:

On the installation CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForComSerCVSol.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks. Navigate to  CiscoWorks Common Services  2.2, then select  Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Solaris.

Step 2 In Chapter 2, "Installing CiscoWorks Common Services", read the section "Preparing to Install CiscoWorks Common Services". As explained in that section, be sure you:

Have root access to the server on which you plan to install CiscoWorks Common Services.

Know the server's IP address.

Verify that the TCP ports that CiscoWorks Common Services uses will not create conflicts with existing applications. For details, see Table 7 in this document.

Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix C, "Password Information".

Step 4 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing CiscoWorks Common Services".

We recommend that you select an Express install. Select another install option only if you want to specify a destination other than /opt/CSCOpx. If you select Custom install, you must install all products or LMS will not function correctly.

Step 5 After you complete the installation, prepare to use CiscoWorks Common Services by:

a. Configuring the CiscoWorks server.

b. Configuring your client.

c. Accessing the CiscoWorks navigation tree.

Follow the steps in Chapter 3, "Preparing to Use CiscoWorks".


If you receive error messages during the installation, or cannot complete the tasks in this step, see Appendix A, "Troubleshooting the Installation".

Installing CiscoWorks Common Services 2.2 on Windows

Before you begin:

If you are using Windows, do not use a cloned version of the administrator account.

On Windows, when prompted to replace a newer file with an older file, you should always keep the newer file.

On Windows, do not select an encrypted directory for installation. CiscoWorks Common Services 2.2 does not support directory encryption.


Step 1 Locate Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Windows. The document is available:

On the installation CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive\Documentation\InstallSetupGuideForComSerCVWin.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks. Navigate to  CiscoWorks Common Services  2.2, then select  Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Windows.

Step 2 In Chapter 2, "Installing CiscoWorks Common Services", read the section "Preparing to Install CiscoWorks Common Services". As explained in that section, be sure you:

Verify that the server on which you plan to install CiscoWorks Common Services is not configured as a domain controller, does not use the FAT file system, and does not have Windows XP installed.

Have installed all of the required Windows software on the server.

Verify that the TCP ports CiscoWorks Common Services uses will not create conflicts with existing applications. For details, see Table 7 in this document.

Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix B, "Password Information".

Step 4 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing CiscoWorks Common Services".

We recommend that you select an Express install. Select another install option only if you want to specify a destination directory other than SystemDrive:\Program Files\CSCOpx. If you select Custom install, you must install all the LMS applications. Otherwise, LMS will not function correctly.

Step 5 After you complete the installation, prepare to use CiscoWorks Common Services by:

a. Configuring CiscoWorks Server.

b. Accessing the CiscoWorks navigation tree.

Follow the steps in Chapter 3, "Preparing to Use CiscoWorks Common Services".


If you receive error messages during the installation, or cannot complete the tasks in this step, see Appendix A, "Troubleshooting the Installation".

8 Installing Resource Manager Essentials 3.5

Installing Resource Manager Essentials takes approximately 30 minutes.

Installing Resource Manager Essentials 3.5 on Solaris


Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Solaris. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForEssentialsSol.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Resource Manager Essentials  > Versions and Options > CiscoWorks Resource Manager Essentials 3.5, then select  Installation and Setup Guide for Resource Manager Essentials on Solaris.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 1, "Installing Essentials".

We recommend that you change the Essentials database password when prompted to do so.

Step 3 After you complete the installation, verify that Resource Manager Essentials was installed correctly as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions.

CiscoWorks About the Server page appears.

c. Check the Applications Installed table. Resource Manager Essentials should be listed as installed and enabled on your system.

Follow the steps in Chapter 2, "Preparing to Use Essentials".


If you receive error messages during the installation, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation".

To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Resource Manager Essentials 3.5.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme. See the Installation and Setup Guide for details.

Installing Resource Manager Essentials 3.5 on Windows


Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Windows. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive\Documentation\InstallSetupGuideForEssentialsWin.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Resource Manager Essentials  > Versions and Options > CiscoWorks Resource Manager Essentials 3.5, then select  Installation and Setup Guide for Resource Manager Essentials on Windows.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 1, "Installing Essentials".

We recommend that you change the Resource Manager Essentials database password when prompted to do so.

Step 3 After you complete installation, verify that Resource Manager Essentials was installed correctly as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions. The CiscoWorks About the Server page appears.

c. Check the Applications Installed table. Resource Manager Essentials should be listed as installed and enabled on your system.

Follow the steps in Chapter 2, "Preparing to Use Essentials".


If you receive error messages during the installation, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation".

To ensure that you retain the latest device support and bug fixes, please install the latest Incremental Device Update (IDU) for Resource Manager Essentials 3.5.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme. See the Installation and Setup Guide for details.

9 Installing Campus Manager 3.3

Installing Campus Manager takes approximately 11 minutes.

Installing Campus Manager 3.3 on Solaris


Step 1 Locate Installation and Setup Guide for Campus Manager on Solaris. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForCampusSol.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Campus Manager  > Versions and Options > CiscoWorks Campus Manager 3.3, then select  Installation and Setup Guide for Campus Manager on Solaris.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing Campus Manager".

We recommend that you change the ANI database password when prompted to do so.

Step 3 After you complete the installation, verify that Campus Manager was installed correctly by accessing the CiscoWorks server, logging in as administrator, and selecting Campus Manager > Administration > System Configuration.

Follow the steps in Chapter 3, "Preparing to Use Campus Manager".


If you receive error messages during the installation, or cannot access the server, see Appendix A, "Troubleshooting the Installation".

To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Campus Manager 3.3.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus. See Installation and Setup Guide for details.

Installing Campus Manager 3.3 on Windows


Step 1 Locate Installation and Setup Guide for Campus Manager on Windows. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive\Documentation\InstallSetupGuideForCampusWin.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Campus Manager  > Versions and Options > CiscoWorks Campus Manager 3.3, then select  Installation and Setup Guide for Campus Manager on Windows.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing Campus Manager".

We recommend that you change the ANI database password when prompted to do so.

Step 3 After the installation, verify that Campus Manager was correctly installed by accessing the CiscoWorks server, logging in as administrator, and selecting Campus Manager > Administration > System Configuration.

Follow the steps in Chapter 3, "Preparing to Use Campus Manager".


If you receive error messages during the installation, or cannot access the server, see Appendix A, "Troubleshooting the Installation".

To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Campus Manager 3.3.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus. See the Installation and Setup Guide for details.

10 Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2

Installing Device Fault Manager takes approximately 10 minutes.

Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Solaris


Step 1 Locate Installation and Setup Guide For Device Fault Manager on Solaris. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive/Documentation/dfm12_solaris_install_and_setup.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Device Fault Manager > Versions and Options >  CiscoWorks Device Fault Manager 1.2 Updated for Common Services Version 2.2, then select Installation and Setup Guide For Device Fault Manager on Solaris.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing Device Fault Manager".

We recommend that you change the Device Fault Manager database password when prompted to do so.

Step 3 Reconfigure DFM to forward traps to port 395 when you install DFM and nGenius Real-Time Monitor on the same server. For details, see the Installation and Setup Guide for Device Fault Manager.


Note You must reconfigure nGenius Real-Time Monitor to listen for traps on the correct port. For details, see the NetScout nGenius Real-Time Monitor 1.4 Installation Guide.


Step 4 After you complete the installation, verify that Device Fault Manager was installed correctly by accessing the CiscoWorks server, logging in as administrator, and selecting Server Configuration > Administration > Process Management > Process Status.

Step 5 If desired, download and install Fault History from:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw-fault-history


If you receive error messages during the installation, or cannot access the server, see the User Guide for Device Fault Manager for "Device Fault Manager Frequently Asked Questions".

To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Device Fault Manager 1.2 Updated for Common Services Version 2.2.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm. For details, see Installation and Setup Guide.

Installing Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows


Step 1 Locate Installation and Setup Guide For Device Fault Manager on Windows. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive\Documentation\dfm12_windows_install_and_setup.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > CiscoWorks Device Fault Manager > Versions and Options >  CiscoWorks Device Fault Manager 1.2 Updated for Common Services Version 2.2, then select Installation and Setup Guide For Device Fault Manager on Windows.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing Device Fault Manager".

We recommend that you change the Device Fault Manager database password when prompted to do so.

Step 3 Reconfigure DFM to forward traps to port 395 when you install DFM and nGenius Real-Time Monitor on the same server. For details, see the Installation and Setup Guide for Device Fault Manager


Note You must reconfigure nGenius Real-Time Monitor to listen for traps on the correct port. For details, see the NetScout nGenius Real-Time Monitor 1.4 Installation Guide.


Step 4 After you finish the installation, verify that Device Fault Manager was installed properly by accessing the CiscoWorks server, logging in as administrator, and selecting Server Configuration > Administration > Process Management > Process Status.

Step 5 If desired, download and install Fault History from:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw-fault-history


If you receive error messages during the installation, or cannot access the server, see the User Guide for Device Fault Manager for "Device Fault Manager Frequently Asked Questions".

To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Device Fault Manager 1.2 Updated for Common Services Version 2.2.

You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm. For details, see Installation and Setup Guide.

11 Installing nGenius Real-Time Monitor

Installing nGenius Real-Time Monitor takes approximately 10 minutes.

Before you begin:

Verify that you are not installing nGenius Real-Time Monitor on a Windows system that has the server name nGenius.

Check if you have 300 MB of space available in the /tmp or Temp directory.

Installing nGenius Real-Time Monitor includes the following steps:


Step 1 Install nGenius Real-Time Monitor 1.4. See Installing nGenius Real-Time Monitor 1.4

Step 2 Install nGenius Real-Time Monitor 1.4 Service Pack 6. See Installing nGenius Real-Time Monitor 1.4 Service Pack 6


Installing nGenius Real-Time Monitor 1.4

Perform the following steps to install nGenius Real-Time Monitor 1.4:


Step 1 Locate NetScout nGenius Real-Time Monitor 1.4 Installation Guide. The document is available:

On the product CD-ROM, in Adobe Acrobat PDF form.

From the CD-ROM root directory, look for CD-ROMDrive/Documentation/RTM14_Installation_Cisco_Install_Section.pdf

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > nGenius Real Time Monitor  >  Versions and Options > Cisco nGenius Real-Time Monitor 1.4, then select NetScout nGenius Real-Time Monitor 1.4 Installation Guide.

Step 2 Follow the steps in the section "Initiating the Installation", in Chapter 1, "Installing nGenius Real-Time Monitor".

We recommend that you change the nGenius Real-Time Monitor database password when prompted to do so.

Step 3 If you are installing nGenius Real-Time Monitor and DFM on the same server, change the default configuration of nGenius Real-Time Monitor to receive traps properly:

Stop the nGenius Server process.

Open the file //<nGenius_directory > /bin/serverprivate.properties (where //<nGenius_directory > is the path to the installed nGenius server files).

Change devicelistener.portlist=162,395 to devicelistener.portlist=395.

If you have not already done so, reconfigure DFM to forward traps to port 395 (for more information, see the Installation and Setup Guide for Device Fault Manager.

Step 4 After you complete the installation, verify that nGenius Real-Time Monitor was installed properly by accessing nGenius Real-Time Monitor launch page, logging in as administrator, and selecting Administration > nGenius Server.


If you receive error messages during the installation, or cannot access the server, see User Guide for nGenius Real-Time Monitor for "Troubleshooting the Installation".

Installing nGenius Real-Time Monitor 1.4 Service Pack 6

Perform the following steps to install nGenius Real-Time Monitor 1.4 Service Pack 6:


Step 1 Locate Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6. The document is available:

As printed document that was included with the product.

On Cisco.com, in both HTML and PDF form.

Log into Cisco.com. Select Products and Services  >  Network Management CiscoWorks  > nGenius Real Time Monitor  >  Versions and Options > Cisco nGenius Real-Time Monitor 1.4, then select Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6.

Step 2 Read the "Important Installation Notes" section.

Step 3 Follow the steps in the section "Installing Service Pack 6".

Step 4 If you are installing nGenius Real-Time Monitor and DFM on the same server, change the default configuration of nGenius Real-Time Monitor to receive traps properly:

Stop the nGenius Server process.

Open the file //<nGenius_directory > /bin/serverprivate.properties (where //<nGenius_directory > is the path to the installed nGenius server files).

Change devicelistener.portlist=162,395 to devicelistener.portlist=395.

If you have not already done so, reconfigure DFM to forward traps to port 395 (for more information, see the Installation and Setup Guide for Device Fault Manager.

Step 5 After you complete the installation, verify that nGenius Real-Time Monitor was installed properly by accessing nGenius Real-Time Monitor launch page, logging in as administrator, and selecting Administration > nGenius Server.


If you receive error messages during the installation, or cannot access the server, see User Guide for nGenius Real-Time Monitor for "Troubleshooting the Installation".

12 Post-Installation Tasks

After you have upgraded the required products and verified the upgrades, you must:

Get updated device support and defect fixes by installing the latest version of Incremental Device Update (IDU) for Resource Manager Essentials. You can download this IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme.

Add or update the devices in the inventory (see "Adding or Updating Devices in Inventory", below).

You can uninstall LMS using the instructions in the application installation guides. Uninstall each application in the reverse order of its installation.


Note You should not uninstall CiscoWorks Common Services 2.2 before uninstalling applications dependent on it.


Adding or Updating Devices in Inventory


Step 1 Verify that the devices you want to monitor have the correct Cisco IOS version.

Step 2 Log in to your CiscoWorks Common Services server.

The CiscoWorks Common Services Server desktop appears.

Step 3 To add or update a device, select one of the following:

Resource Manager Essentials  >  Administration  >  Inventory  >  Add Devices

Resource Manager Essentials  >  Administration  >  Inventory  >  Update Inventory.

The Add a Single Device or the Update Device dialog box appears.

Step 4 Enter the access information and annotations for atleast one device.

You must enter the device name or IP address in the Device Name filed. All other fields are optional. For more information, see the Inventory online help.


13 Where to Go Next

After you have installed the required products, you are ready to manage your LAN environment. For more information, see the following User Guides for the LMS component applications:

Using CiscoView 5.5

User Guide for CiscoWorks Common Services

User Guide for Resource Manager Essentials

User Guide for Campus Manager

User Guide For Device Fault Manager

NetScout nGenius Real-Time Monitor 1.4 Getting Started Guide

You can access these documents:

In PDF in the Documentation directory on the LMS product CD-ROM.

In HTML and PDF on Cisco.com.

From Cisco.com:

a. Select Products and Services > Network Management CiscoWorks > CiscoWorks LAN Management Solution.

b. Select the appropriate LMS application.

c. Select Instructions and Guides > User Guides Books.

From the CiscoWorks Online help:

a. From the CiscoWorks desktop, click Help.

b. Select the appropriate LMS application.

14 Related Documentation

For information about installing, troubleshooting, and using the products in the LAN Management Solution, see Table 10.


Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required. To view documents on Cisco.com, log on to your Cisco.com home page, then select Products and Services > Network Management CiscoWorks > CiscoWorks LAN Management Solution > Versions and Options > CiscoWorks LAN Management Solution 2.2.


Table 10 Related Documentation 

To learn
more about...
See this document
In the product package?
On the product
CD? 1
On Cisco.com?
On the Cisco Doc. CD?
In the online
help?

The known product bugs (DDTS)

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows

Release Notes for Resource Manager Essentials 3.5 on Solaris

Release Notes for Resource Manager Essentials 3.5 on Windows

Release Notes for Campus Manager 3.3 on Solaris

Release Notes for Campus Manager 3.3 on Windows

Yes

No

Yes

Yes (PDF, HTML)

No

The known product bugs (DDTS)

(continued)

Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6

NetScout nGenius Real-Time Monitor 1.4 Release Notes

Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows

Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Solaris

         

Performing a typical or custom installation

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris (DOC-7815431=)

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows (DOC-7815430=)

Installation and Setup Guide for Resource Manager Essentials 3.5 on Solaris (DOC-7814808=)

No

Yes

Yes

Yes (PDF, HTML)

No

Performing a typical or custom installation

(continued)

Installation and Setup Guide for Resource Manager Essentials 3.5 on Windows (DOC-7814809=)

Installation and Setup Guide for Campus Manager on Solaris (DOC-7815049=)

Installation and Setup Guide for Campus Manager on Windows (DOC-7815050=)

Installation and Setup Guide For Device Fault Manager on Solaris (DOC-7814966=)

Installation and Setup Guide For Device Fault Manager on Windows (DOC-7814965=)

No

Yes

Yes

Yes (PDF, HTML)

No

NetScout nGenius Real-Time Monitor 1.4 Installation Guide (DOC-7814181=)

Yes

Yes

Yes

Yes (PDF, HTML)

No

Features, tasks, and troubleshooting

Using CiscoView 5.5 (DOC-7815219=)

Using CiscoView 5.5 (DOC-7815219=)

User Guide for CiscoWorks Common Services (DOC-7815301=)

No

Yes

Yes2

Yes

Yes

Features, tasks, and troubleshooting

(continued)

User Guide for Resource Manager Essentials (DOC-7814810=)

User Guide for Campus Manager (DOC-7815051=)

NetScout nGenius Real-Time Monitor 1.4 Getting Started Guide

User Guide For Device Fault Manager (DOC-7814967=)

No

Yes

Yes

Yes

Yes

Device Support

Supported Device Table for Resource Manager Essentials 3.53

Supported Device Table for Campus Manager 3.34

Supported Devices Table for Device Fault Manager 1.25

No

No

Yes

No

No

1 Provided as PDF in Documentation directory on the product CD-ROM.

2 From the CiscoWorks desktop, click Help.

3 To view the document on Cisco.com, log on to your Cisco.com home page, then select Products and Services > Network Management CiscoWorks > CiscoWorks Resource Manager Essentials > Technical Documentation > Device Support Tables.

4 To view the document on Cisco.com, log on to your Cisco.com home page, then select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Technical Documentation > Device Support Tables.

5 To view the document on Cisco.com, log on to your Cisco.com home page, then select Products and Services > Network Management CiscoWorks > CiscoWorks Device Fault Manager > Technical Documentation > Device Support Tables.



Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.


15 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

16 Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

17 Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

18 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html