User Guide for Cisco Unified Service Monitor
Licensing
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Licensing

Table Of Contents

Licensing

Licensing Overview

Verifying Service Monitor License Status

Licensing Scenarios

Licensing Process

Obtaining a PAK

Obtaining a License File

Registering a License File

Licensing Reminders

Evaluation Version: Before Expiry

License Size Exceeded


Licensing


This appendix provides licensing information for Cisco Unified Service Monitor (Service Monitor). It contains the following sections:

Licensing Overview

Licensing Reminders

Licensing Overview

Licensing ensures that you possess a licensed copy of Service Monitor and enables you to increase the number—up to 50—of Cisco 1040s that Service Monitor supports. To determine whether Service Monitor is licensed, see Verifying Service Monitor License Status. If you do not have a license or you want to ugprade your license, see Licensing Scenarios.

Verifying Service Monitor License Status

Use this procedure to determine the status of the Service Monitor license and the number of Cisco 1040s that Service Monitor supports.


Step 1 Select the CiscoWorks link in the upper righthand corner of the Service Monitor home page. A new window opens.

Step 2 Select Common Services > Server > Admin > Licensing. The Licensing Information page appears, displaying the information in the following table.

Column
Description

Name

Abbreviated product name—For Service Monitor, this is SM.

Version

Product version—A.b.c, where A is the major version number, b is the minor version number, and c is the service pack number. For example, SM 1.1.0 indicates version 1.1 without service packs.

Size

Limit—Number of Cisco 1040s that Service Monitor supports.

Note Service Monitor supports a maximum of 50 Cisco 1040s.

Status

One of the following:

Purchased—You have a registered, licensed product.

Evaluation—This license will expire on the expiration date; Service Monitor will stop running.

Expiration Date

Date on which Service Monitor stops running. Applies to evaluation licenses.



Licensing Scenarios

Table B-1 describes what to do in different scenarios if you do not have a licensed, registered copy of Service Monitor or if you want to increase device support.


Note When you purchase Service Monitor software, it comes with a PAK that enables support for up to 10 Cisco 1040 Sensors. You can purchase additional upgrade licenses in increments of 10 to support up to 50 Cisco 1040 Sensors on a single Service Monitor server.


Table B-1 How to Obtain and Register a License

Scenario
What to do

Service Monitor
included with Operations Manager

See Licensing Process.

Service Monitor
standalone installation

See Quick Start Guide for Cisco Unified Service Monitor 1.1.

Service Monitor
installed standalone with an evaluation license

Obtain a PAK and license file for the installed version of Service Monitor to upgrade an evaluation license to a purchased license. See Licensing Process.

Service Monitor
support for additional Cisco 1040s

See Licensing Process.

Note Each time you register a license for additional device support, you license size increases correspondingly.

Moving Service Monitor to another server

Call Cisco Technical Assistance Center (TAC) for assistance.


Licensing Process

For information on when it is appropriate to use this process, see Licensing Scenarios. To license Service Monitor, do the following:

1. Obtain a Product Authorization Key (PAK)—You need a PAK, along with the MAC address of the server where you will install Service Monitor, to obtain a license file. See Obtaining a PAK.

2. Obtain a license file—You need a license file to register your product or upgrade on the server where Service Monitor is installed. See Obtaining a License File.

3. Copy the license file to the server where Service Monitor is installed and register the license file. See Registering a License File.

Obtaining a PAK

Obtain a PAK for...
By

Service Monitor
included with Operations Manager

Purchasing Service Monitor software.

Service Monitor
installed standalone

Locating it on the software claim certificate that is shipped with the Service Monitor product CD.

Service Monitor
support for additional Cisco 1040s

Purchasing one or more licenses to add support to Service Monitor for additional Cisco 1040s up to a maximum of 50.

Note Licenses for additional device support are sold in increments of 10. See the Cisco ordering tool for information.


Obtaining a License File


Step 1 Enter the PAK and the MAC address of the system where Service Monitor is installed at the following URL

http://www.cisco.com/go/license.

The license file will be e-mailed to you.


After you obtain a license file, register the license on the server where Service Monitor is installed.

Registering a License File


Step 1 Copy the license file to the Service Monitor server with read permission for casuser.


Note Service Monitor uses casuser to perform tasks that require Administrator privilege.



Note If you copy a folder that contains the license file to the Service Monitor server, be sure to provide read permission for casuser on the folder as well as on the license file.


Step 2 Enter the license file location:

a. Click the CiscoWorks link from the upper righthand corner of the Service Monitor home page.

b. Select Common Services > Server > Admin > Licensing. For more information, click Help.



Note If you registered a license for additional device support, the size displayed on the Licensing Information page increases. See Verifying Service Monitor License Status.


Licensing Reminders

Service Monitor provides reminders in the following circumstances:

Evaluation Version: Before Expiry

License Size Exceeded

Evaluation Version: Before Expiry

If you have installed the evaluation version of Service Monitor, you must obtain the license file from Cisco.com before expiry of the default evaluation license. For details, see Licensing Process.

When you start Service Monitor, a licensing reminder is displayed. Before expiry of the evaluation license, you will see the following prompt for 1 day:

Go to Cisco.com and purchase Service Monitor

This message is displayed as an alert after you log in and try to access Service Monitor. If you fail to upgrade your evaluation license within 1 day, access to Service Monitor functionality will be prohibited.

License Size Exceeded

Service Monitor supports only the number of Cisco 1040s specified by your license. (See Verifying Service Monitor License Status.) After the number of Cisco 1040s registered to Service Monitor matches the number specified by your license:

If you try to add a Cisco 1040 manually, an error message is displayed and you cannot proceed.

If automatic registration is enabled and a Cisco 1040 tries to register with Service Monitor, Service Monitor does not allow the registration and writes error messages to the LicenseCheck.log file located in NMSROOT\log\qovr; examples of the error messages follow:

07-Feb-2006|12:52:08.351|ERROR|LicenseCheck|Thread-3|Checking for License... 
07-Feb-2006|12:52:08.507|ERROR|LicenseCheck|Thread-3|License Passed. Max count is:10 
07-Feb-2006|12:55:08.570|ERROR|LicenseCheck|Thread-3|The number of sensors added to system 
are:13 
07-Feb-2006|12:55:08.570|ERROR|LicenseCheck|Thread-3|The maximum licensed sensor count 
is:10 
07-Feb-2006|12:55:08.570|ERROR|LicenseCheck|Thread-3|Purchase incremental License to 
support more Cisco 1040 sensors 
07-Feb-2006|12:55:08.570|ERROR|LicenseCheck|Thread-3|Auto registration disabled until 
space available 
07-Feb-2006|12:55:08.617|ERROR|LicenseCheck|Thread-3|Due to lack of sufficient license 
will drop sensor:MacAddress:001120FFCF5E 
Id:A111 
IPAddress:172.20.4.72 
PrimaryReceiver:171.69.69.179 
SecondaryReceiver:null 
ImageFileName:null 
LastResetTime:1139345651898 
Status:Registered 
Description:null 
07-Feb-2006|12:55:08.648|ERROR|LicenseCheck|Thread-3|Due to lack of sufficient license 
will drop sensor:MacAddress:001120FFCF5C 
Id:A112 
IPAddress:172.20.4.66 
PrimaryReceiver:171.69.69.179 
SecondaryReceiver:null 
ImageFileName:null 
LastResetTime:1139345654757 
Status:Registered 
Description:null 
07-Feb-2006|12:55:08.679|ERROR|LicenseCheck|Thread-3|Due to lack of sufficient license 
will drop sensor:MacAddress:001120FFCF64 
Id:A113 
IPAddress:172.20.4.73 
PrimaryReceiver:171.69.69.179 
SecondaryReceiver:null 
ImageFileName:null 
LastResetTime:1139345659867 
Status:Registered 
Description:null