Table Of Contents
Quick Start Guide for Cisco 1040 Sensor
This guide is designed to help you quickly set up and use your Cisco 1040 Sensor (Cisco 1040). A Cisco 1040 is a shelf-top unit that connects to the network and obtains Power over Ethernet (PoE) through a Cisco Catalyst switch. It is easy to connect your Cisco 1040. These sections explain what a Cisco 1040 does and how it fits in with CiscoWorks network management products:
Cisco 1040s and IP Communications Service Monitor
Cisco 1040s listen to Real-Time Transport (RTP) voice traffic on a Switch Port Analyzer (SPAN) port that you must configure to mirror phone ports or voice VLANs. Cisco 1040 calculates Mean Opinion Scores (MOS) and sends data at 60-second intervals to IP Communications Service Monitor (Service Monitor).
Service Monitor examines the MOS value and compares it against a user-specified threshold value. When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to four recipients. A single Service Monitor can receive and analyze MOS data from multiple Cisco 1040s. If you have more than one Service Monitor, you can configure Cisco 1040s to fail over to a secondary or tertiary service monitor. For more information, see User Guide for IP Communications Service Monitor.
Cisco 1040s and IP Communications Operations Manager
Optionally, you can use IP Communications Operations Manager (Operations Manager) to further analyze, display, and act on the traps that Service Monitor generates. When configured as a trap recipient from Service Monitor, Operations Manager generates service quality events, displays and tracks these events on a real-time dashboard, and displays and stores event history. You can configure additional event settings on Operations Manager that alert you to low MOS and to the occurrence of many service quality events during a period of time. In addition, you can configure Operations Manager to send notifications by e-mail, SNMP trap, and syslog message.
2 Preparing to Connect Your Cisco 1040
This section describes tasks that you must perform the first time you set up your network to support Cisco 1040 operations. If you have not already completed the following tasks, it is advisable to complete them so that your Cisco 1040 becomes fully operational minutes after you connect it.
Install and Configure IP Communications Service Monitor 1.0
Instructions for completing these tasks are available in User Guide for IP Communications Service Monitor and in Service Monitor online help:
•Using Service Monitor 1.0, perform the following tasks:
–Set up Service Monitor. Among other parameters, you will specify a TFTP server and whether Cisco 1040s can register with the Service Monitor automatically or manually.
–Edit configuration files for Cisco 1040s.
Note You can edit a single default configuration file (used in automatic registration) and you can edit configuration files for each Cisco 1040 (used in manual registration).
•From the command line on the system where Service Monitor is installed, copy these files from the Service Monitor system to the TFTP server:
–Configuration files for Cisco 1040s. These include:
QOVDefault.CNF—The default configuration file
QOVmacaddress.CNF—Configuration files for specific Cisco 1040s where macaddress is the MAC address of the Cisco 1040
–The binary image file for Cisco 1040s. The filename format is
SvcMon<vendor code><Cisco 1040 type><major version>_<minor version><bugfix version>.img. For example:SvcMonAA2_24.img
Configure DHCP Server Option 150
Configure your DHCP server so that option 150 returns the IP address for the TFTP server and provides an IP address, subnet mask, default gateway, and, optionally, a DNS server for a Cisco 1040.
If you would like to configure a Cisco router as a DHCP server, see the following URL.
(Optional) Configure DNS
If you are using DNS in your network, configure DNS entries for Cisco 1040s.
3 Connecting Your Cisco 1040
Note Be sure to read the "Regulatory Compliance and Safety Information for Your Cisco 1040" section before connecting your Cisco 1040.
Figure 1 shows the connections and indicators on the front panel of your Cisco 1040.
Figure 1 Cisco 1040 Cable Connections—Front Panel
10/100-1—Ethernet 10/100 Mbps port, standard RJ45 for connecting to the network and obtaining inline power.
This port supports IEEE 802.3af standard PoE.
Note This port does not support Cisco prestandard PoE.
Status indicator light—See Understanding the Status Indicator Light.
10/100-2—Ethernet 10/100 Mbps port, standard RJ45 for connecting to a SPAN or Remote SPAN (RSPAN) destination port.
Figure 2 shows the connection on the rear panel of your Cisco 1040 for an external, separately certified AC/DC power supply, for use if IEEE 802.3af-compliant PoE is not available. See Cable Specifications.
Figure 2 Cisco 1040 Cable Connections—Rear Panel
Cisco 1040 Port Usage
This section provides a list of ports used by the Cisco 1040, for your reference.
Selecting and Configuring a Cisco Catalyst Switch
Note Cisco 1040 should be installed on the Cisco switch nearest the IP telephones that are being monitored.
To connect the Cisco 1040, you need a Cisco Catalyst switch with the following:
•A port that supports IEEE 802.3af standard Power over Ethernet (PoE).
Note To use inline power on a Cisco Catalyst 3550, you must configure the port from the command line using this Cisco IOS command:
power inline delay shutdown 20 initial 30
For more information on Cisco Catalyst command reference guides, see Related Documentation.
•A port that is configured as a SPAN or RSPAN destination port for:
–Ports to which phones are connected
For information about configuring SPAN and RSPAN on Cisco Catalyst switches and modules, see the following URL.
Connecting the Cisco 1040 to the Cisco Catalyst Switch
Before you begin this procedure, see the regulatory compliance and safety information Statement 1001—Work During Lightning Activity.
Step 1 Place the Cisco 1040 on top of the appropriate Cisco Catalyst switch.
Note The minimum height necessary to install the Cisco 1040 is 5.08 cm (2 in.). The installation of the unit should not restrict the airflow around the device. When operating the unit, ensure that no objects are placed on top of the unit.
Step 2 Connect a Category 5 straight-through cable from 10/100-1 (Ethernet port 1) on the Cisco 1040 to a port that supports IEEE 802.3af standard PoE on the Cisco Catalyst switch.
Step 3 Connect a Category 5 straight-through cable from 10/100-2 (Ethernet port 2) on the Cisco 1040 to a port that you have configured as a SPAN (or RSPAN) destination port on the Cisco Catalyst switch.
Note Verify that this port on the switch is set up to mirror a VLAN or switch ports to which phones are connected.
A startup process begins on the Cisco 1040. The status indicator on the front of the Cisco 1040 should flash amber, turn yellow, and then turn green. For more information, see Understanding the Status Indicator Light.
4 Using Your Cisco 1040
After you have successfully connected your Cisco 1040, use Service Monitor to manage and configure it. For example, you will use Service Monitor to specify the binary image filename to use, update configuration files, set the time, and reset Cisco 1040s.
This section describes information that you can obtain directly from a Cisco 1040:
Note Information obtained directly from a Cisco 1040 is also available in another form from Service Monitor. Service Monitor displays the status of Cisco 1040s.
Understanding the Status Indicator Light
The status indicator light on the front panel of a Cisco 1040 indicates what the Cisco 1040 is currently doing. The following table lists the conditions that the status indicator light can be in and places the conditions in startup sequence order.
Startup Sequence Number Status Indicator Light Cisco 1040 Condition
Yellow and flashing
Obtained power from the switch and is doing one of the following:
1. Obtaining an IP address using DHCP.
2. Accessing the TFTP server.
3. Requesting the configuration file and the binary image file.
Registering to a service monitor.
Note If unable to register, the Cisco 1040 returns to startup sequence number 2.
Green solid or green and flashing
Registered to a service monitor:
•Green solid—Registered to the primary service monitor.
•Green and flashing—Registered to a secondary or tertiary service monitor. When the primary service monitor is available again, Cisco 1040 registers with it again and the status indicator light turns green solid.
Using the Cisco 1040 Web Interface
You can open a web interface to view information stored on a Cisco 1040 as follows.
Step 1 In your browser, enter http://<IP address or DNS name> where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:http://Cisco-1040-sj
The Device Information window displays the following information:
•ID—Cisco 1040 ID.
•MAC Address—Cisco 1040 MAC address.
•Time stamp—Current time on the Cisco 1040.
•Status—Status of the Cisco 1040; one of the following:
–operational—Cisco 1040 is receiving RTP streams, analyzing the data, and sending syslog messages when required.
–not communicating with receiver—The Service Monitor is unreachable.
•Current Service Monitor—IP address or DNS name of the service monitor to which the Cisco 1040 is registered; this could be the primary, secondary, or tertiary service monitor.
•TFTP IP Address—IP address of the TFTP server from which the Cisco 1040 obtains a configuration file and binary image file.
•Software Version—Name of the binary image file installed on the Cisco 1040.
•Last Updated—The last time that the configuration for the Cisco 1040 was updated.
Step 2 To view the contents of the configuration file on the TFTP server for this Cisco 1040, enter http://<IP address or DNS name>/Communication where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:http://Cisco-1040-sj/Communication
The Communication Log File window displays the following information, which is stored in the configuration file on the TFTP server:
•Receiver—IP address or DNS name of each Service Monitor defined in the configuration file—primary, secondary, and tertiary—separated by semicolons.
•ID—ID of the Cisco 1040 that uses this configuration file.
•Image—Name of the binary image file that the Cisco 1040 should download and run from the TFTP server.
•Last Updated—The last time that this configuration file was updated on the Service Monitor system.
5 Where to Go Next
After you have performed first time installation tasks and connected a Cisco 1040, Cisco 1040 starts listening to RTP traffic and sending MOS data to Service Monitor. For more information, see the following User Guides for IP Communications Management Suite applications:
•User Guide for IP Communications Service Monitor 1.0
•User Guide for IP Communications Operations Manager 1.0
You can access these documents:
•In PDF in the Documentation directory on the respective product CD-ROM.
•In HTML and PDF on Cisco.com.
a. Enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm
b. Select the appropriate application.
c. Select appropriate application version.
d. Select User Guide.
•From the CiscoWorks Online help:
a. From the CiscoWorks Homepage, click Help.
b. Select the appropriate IP Communications Management Suite application.
6 Related Documentation
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.
For information about configuring SPAN and RSPAN ports on Cisco Catalyst switches, see the software configuration guide for the appropriate switch model and Cisco IOS version. Use this procedure to locate software configuration guides for Cisco Catalyst switches.
Step 1 Log into Cisco.com at http://www.cisco.com.
Step 2 Select Technical Support & Documentation > Technical Support & Documentation.
Step 3 Select Switches.
Step 4 Select the appropriate model Cisco Catalyst switch.
Step 5 Select Configuration Guides.
Step 6 Select the software configuration guide for the Cisco Catalyst switch model and Cisco IOS version that is running on the switch.
For information about installing, troubleshooting, and using the applications related to Cisco 1040 see Table 2.
Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required. To view documents on Cisco.com, log on to your Cisco.com home page, then enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm.
Table 2 Related Documentation
See this document In the product package? On the product
On Cisco.com? On the Cisco Doc. CD? In the online
The known product bugs (DDTS)
Release Notes for CiscoWorks IP Communications Service Monitor 1.0
Release Notes for CiscoWorks IP Communications Operations Manager 1.0
Yes (PDF, HTML)
Performing a typical or custom installation
Quick Start Guide for IP Communications Service Monitor 1.0
Yes (PDF, HTML)
Installation and Configuration Guide for IP Communications Operations Manager
Yes (PDF, HTML)
Features, tasks, and troubleshooting
User Guide for IP Communications Service Monitor (DOC-78170561=)
User Guide for IP Communications Operations Manager (DOC-78170251=)
1 Provided as PDF in the Documentation folder on the CD-ROM.
2 From the CiscoWorks Homepage, click Help.
7 Technical Specifications
These sections describe the technical specifications for Cisco 1040:
Physical and Operating Environment Specifications
•RJ-45 jack for the LAN 10/100BaseT connection (10/100-1)
•RJ-45 jack for the second LAN 10/100BaseT compliant connection (10/100-2)
Caution External AC/DC Power Supply Specification: You must use a separately certified AC-to-DC Power Supply. This Power Supply must be rated: 5vDC 2.5A certified and marked: Limited Power Source (or L.P.S.).
Network Port Pinouts
Pin Number Function
DSR/RI—Data set ready/ring indicator
DCD—Data carrier detect
DTR—Data terminal ready
CTS—Clear to send
RTS—Request to send
8 Regulatory Compliance and Safety Information for Your Cisco 1040
Caution If the Cisco 1040 is used in a manner not specified by Cisco, the protection provided in the equipment might be impaired.
Caution Inline power circuits provide current through the communication cable. Use the Cisco-provided cable or a minimum 24 AWG communication cable (for example, CAT 5, 24 AWG).
Caution The Cisco 1040 has no operator-serviceable parts inside.
Regulatory compliance and safety information for Cisco 1040 includes the following sections:
Warning Definition—Statement 1071
This section contains the following warnings translated into multiple languages:
Statement 1004—Installation Instructions
Statement 1001—Work During Lightning Activity
Statement 1021—SELV Circuit
Statement 1074—Comply with Local and National Electrical Codes
Statement 1040—Product Disposal
Statement 353—This Product Must be Connected
When using an AC/DC power supply, the following warnings apply:
Statement 19—TN Power Warning
Statement 331—Power Supply Installation Warning
Statement 1005—Circuit Breaker
Statement 1019—Main Disconnecting Device
Statement 275—Declaration of Conformity with Regard to the Directives 73/23/EEC and 89/336/EEC as amended by Directive 93/68/EEC
For specifics about which standards have been applied, refer to the Declaration of Conformity.
Regulatory Standards Compliance
This section includes all regulatory, safety, and electromagnetic compatibility (EMC) standards. The Cisco 1040 is in compliance with national and international standards as described in Table 3.
For specific details about the years, revisions and relevant amendments please refer to the applicable declaration of conformity available at http://www.cisco.com.
EMC Environmental Conditions for Products Installed in the European Union
This section applies to products to be installed in the European Union.
The equipment is intended to operate under the following environmental conditions with respect to EMC:
•A separate defined location under user's control.
•Earthing and bonding shall meet the requirements of ETS 300 253 or CCITT K27.
•AC power distribution shall be one of the following types, where applicable: TN-S and TN-C as defined in IEC 364-3.
In addition, if equipment is operated in a domestic environment, interference may occur.
EMC Class B Notices and Warnings
This section includes the EMC Class B warnings for the Cisco 1040.
Class B Notice for FCC
Modifying the equipment without Cisco's authorization may result in the equipment no longer complying with FCC requirements for Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Class B Notice for Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Statement 295—Class B Warning for Korea
This is a Class B Device and is registered for EMC requirements for residential use. This device can be used not only in residential areas but in all other areas.
Statement 157—VCCI Compliance for Class B Equipment
9 Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at firstname.lastname@example.org or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
10 Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to email@example.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
11 Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — firstname.lastname@example.org
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
12 Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
13 Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
or view the digital edition at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL: