Table Of Contents
Release Notes for Internetwork Performance Monitor 2.4
These release notes describe caveats for installing and using Internetwork Performance Monitor (IPM) Software Release 2.4.
These release notes are for use with the CiscoWorks2000 family of products running on Solaris and Windows platforms. Supported Solaris versions are 2.7 and 2.8. Supported Windows versions are Windows 2000 Professional, and Windows 2000 Server.
These release notes provide:
IPM Release 2.4 implements the following new features:
•Support to change the IPM Database password and to enable the IPM Administrative password at the time of installation.
It is strongly recommended that you enable the IPM Administrative password at the time of IPM 2.4 installation for securing the IPM configuration.
•Support to view the IPM Collector Service Assurance Agent (SAA) in the running configuration. You can view the IPM Collector SAAs in the running configuration by enabling the IPM_NVRAM_ENABLE to 1 in the ipm.env file.
•Improved startup time of the IPM processes compared to the earlier release of IPM. Now the IPM processes are fine-tuned to start instantly.
•Support for a new IPM Collector status—Operation Pending State has been added for the IPM collector in the IPM Main Window. This state shows that IPM is in the process of configuring collectors.
•Support to add a source or target using IP Address and Host Name. In the IPM 2.4 release, you do not have to make the devices Reverse Address Resolvable.
•Support for terminal server on Windows 2000 platform.
•Support to launch the IPM Online Help through CiscoWorks2000 desktop.
•Support for IPM server on Solaris 2.8.
•Support for Web browser based IPM client in Netscape Navigator 4.76 on Solaris platform, and for Netscape Navigator 4.77, 4.78, and 4.79, Internet Explorer 5.5, with Service Pack 2 and Internet Explorer 6.0 on Windows platform.
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Internetwork Performance Monitor 2.4 documentation on Cisco.com for any updates.
The following documents are provided in PDF on your product CD:
•Installation Guide for Internetwork Performance Monitor,
Software Release 2.4.
•User Guide for Internetwork Performance Monitor, Software Release 2.4.
Note Adobe Acrobat Reader 4.0 or later is required.
Use these publications to learn how to install and use IPM 2.4:
•Installation Guide for Internetwork Performance Monitor, Software Release 2.4 (DOC-7811010=)—This guide provides instructions for installing and configuring IPM product.
•User Guide for Internetwork Performance Monitor, Software Release 2.4 (DOC-7811009=)—This guide describes how to use IPM, a software to monitor the performance of multi-protocol networks.
IPM includes a browser-based online help system that provides overviews, related information, procedures, and glossary terms for IPM. You can select underlined text to access additional help topics that provide related information.
You can access the help in two ways:
•Select an option from the navigation tree, then click Help.
•Click the Help button in the dialog box.
When you access online help for IPM for the first time, there might be a slight pause while your client browser loads the online help.
Caveats for Using IPM
This section lists all the caveats for using IPM.
Uninstalling IPM and CiscoWorks2000 CD One
When you have both IPM and CiscoWorks2000 CD One on your system, always run the command ipm cw2ksetup uninstall before uninstalling CiscoWorks2000 CD One. Uninstallation will not be clean if CiscoWorks2000 CD One is uninstalled without running this command.
Six Minute Delay while Downloading Console on Windows 2000
On some Windows 2000 systems, the initial download of large Java applets (or subsequent downloads of the same applets that are not cached locally) might take longer than expected (up to 6 minutes in some instances).
After the applet has been loaded and cached locally, this problem no longer occurs. The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. Scanning consumes a lot of memory and results in disk paging on most systems. Downloading is significantly slower than expected, because of this. (The effect is less on systems with large amounts of RAM and virtual memory.)
Disable the automatic scanning of all downloaded files, and instead, enable the scanning of program files only (specified by file extension). Exact instructions vary depending on the virus scanner installed on your system.
For more information, see the following article:
[Bug ID: CSCdt22462]
Exception will be Displayed when Moving from IPM Server Homepage to CiscoWorks2000 Desktop
This is observed only when IPM 2.4 runs on Solaris platform. When IPM Server Homepage is launched from IPM non-web client and then if you launch CiscoWorks2000 desktop by changing the port number to 1741 from 1744 in the browser navigation bar, IPM displays the Java Exception message.
You can disregard this exception message.
[Bug ID: CSCin00904]
Using Shortcut Keys on Internet Explorer Web Clients
To use the IPM menu shortcut keys, you should first activate the IPM Main Menu by clicking on any of the menu options using the mouse.
To use the IPM menu shortcut keys consecutively, activate the IPM Main Window by clicking anywhere within the IPM Main Window (gray box) using the mouse, every time you use the IPM shortcut keys.
[Bug ID: CSCin07293]
Known and Resolved Problems
Known and resolved problems (bugs) in IPM 2.4 are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 or 4 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access Bug Navigator by entering the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems known to exist in this release.
Table 2 describes the problems resolved since the last release of IPM.
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to email@example.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Release Notes for Internetwork Performance Monitor 2.4
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.