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CiscoWorks for Windows

CiscoWorks for Windows 6.1 Quick Start Guide

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Quick Start Guide

Table Of Contents

CiscoWorks for Windows 6.1 Quick Start Guide

SUPPLEMENTAL LICENSE AGREEMENT

CiscoWorks for Windows Overview

What's New?

Package Contents

Server Requirements

Browser Requirements

Compatibility with Software Versions

Installing CiscoWorks for Windows

Installing CiscoWorks for Windows

Performing a New Installation

Reinstalling, or Upgrading from a Previous Version

Starting CiscoWorks for Windows

Acccessing CiscoWorks for Windows from Client

Launching Applications

Adding or Deleting Package Support

Downloading Device Packages

Manually Selecting Packages from CCO

Adding Packages Using the CiscoWorks for Windows Desktop

Starting the Package Support Updater

Installing Device Packages

Uninstalling Device Packages

Where to Go Next

Related Documentation

Obtaining Documentation

World Wide Web

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center


Quick Start Guide

CiscoWorks for Windows 6.1 Quick Start Guide


1  SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CiscoWorks FOR WINDOWS

IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.

1. ADDITIONAL LICENSE RESTRICTIONS.

Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:

WhatsUp Gold: May be installed on one (1) server in Customer's network management environment.

CiscoView: May be installed on one (1) server in Customer's network management environment.

Reproduction and Distribution. Customer may not reproduce nor distribute software.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. Software License Agreement.

2  CiscoWorks for Windows Overview

CiscoWorks for Windows is a comprehensive web-based network management solution for small to medium business networks which provides a powerful set of monitoring and configuration tools for administering Cisco-based switch, router, hub, and access server networks. Using WhatsUp Gold, from Ipswitch Inc., you can also monitor printers, workstations, servers, and important network services.

CiscoWorks for Windows contains a suite of applications that provides dynamic status, statistics, and comprehensive configuration information about Cisco devices. CiscoWorks for Windows is targeted for small/medium business, departmental users, and network managers, who need tools that fit in a laptop or a workstation.

CiscoWorks for Windows contains the following components:

CiscoView 5.4—Provides graphical back- and front-panel views of Cisco devices; dynamic, color-coded graphical displays to simplify device-status monitoring; device-specific component diagnostics, device configuration, and application launching.

WhatsUp Gold 7.03 from Ipswitch, Inc.—Provides network discovery, mapping, monitoring, and alarm tracking.

Threshold Manager—Enhances the ability to set thresholds on Cisco RMON-enabled devices, reducing management overhead and improving troubleshooting capabilities.

Show Commands—Displays detailed router system and protocol information without requiring you to remember complex Cisco IOS command-line languages or syntax.

In this document you will find:

New features added to this release and hardware and software requirements for optimal performance.

Package contents, including links for accessing online documentation.

Detailed procedures for installing the application.

How to order documentation and contact Cisco Systems for additional assistance.

What's New?

The following new features are added in this release of CiscoWorks for Windows 6.1:

CiscoWorks for Windows now ships with:

WhatsUp Gold 7.03

Java plug-in 1.3.1

Enhanced system security by allowing password change during installation

Web interface for all applications

Improved, unified security with single logon

Desktop launch point for all applications

Auto discovery of devices using SNMP

Hierarchical maps available on both console and client

Improved user interface for Show Commands and Threshold Manager

Desktop launch point for Device Support

Package Contents

The following table lists the contents of the CiscoWorks for Windows 6.1 package.

Product
Consisting of

CiscoWorks for Windows 6.1

CiscoWorks for Windows 6.1 product installation CD

CiscoWorks for Windows 6.1Release Notes printed documentation

CiscoWorks for Windows 6.1 Quick Start Guide printed documentation


Registered Cisco.com users can access the most current upgrade and promotion information at http://www.cisco.com/warp/customer/cc/pd/wr2k/wrwi/index.shtml.

Server Requirements

You can install the CiscoWorks for Windows 6.1 CDs on a Windows machine with the following requirements:

Hardware

Intel Pentium 300 MHz

SVGA color monitor and graphics adapter

Windows-compatible CD-ROM drive

A serial port and/or a network driver interface specification/open data-link interface (NDIS/ODI)-compliant network adaptor card (recommended)

Mouse or mouse-compatible pointing device

Available memory (RAM)

128 MB minimum

Available disk space

1 GB of free disk space.

If you install all available device packages, CiscoWorks for Windows 6.1 requires 500 MB of disk space. If you install fewer device packages, CiscoWorks for Windows 6.1 requires less disk space.

NTFS or FAT file system (NTFS is recommended)

Operating system platform support

Windows 2000 Professional (with Service Pack 2)

Windows 2000 Server (with Service Pack 2)

Windows 2000 Advanced Server (with Service Pack 2)

Windows NT 4.0 (workstation and server with Service Pack 6 or later)

Browser support

Microsoft Internet Explorer 5.5 (Service Pack 2) and 6.0

Netscape Navigator 4.77, 4.78 and 4.79


Browser Requirements

Use one of the following:

Browser
Version

Internet Explorer (recommended)

5.5 (Service Pack 2), 6.0

Navigator

4.77, 4.78 and 4.79


Compatibility with Software Versions

The following guidelines apply when you upgrade to CiscoWorks for Windows 6.1 from CiscoWorks for Windows 5.0 or CiscoWorks for Windows 6.0.

If You are Installing CiscoWorks for Windows 6.1 on a System That Has...
Then...

CiscoWorks2000 installed

Installation will terminate and display an error message.

CiscoWorks for Windows 5.0 installed

Installation will prompt you to upgrade to CiscoWorks for Windows 6.1.

CiscoWorks for Windows 6.0 installed

Installation will prompt you to upgrade to CiscoWorks for Windows 6.1.

CiscoWorks for Windows 6.1 installed

Installation will prompt you to reinstall CiscoWorks for Windows 6.1.


Installing CiscoWorks for Windows

The CiscoWorks for Windows 6.1 installation procedure:

Detects the existing operating system

Detects any existing CiscoWorks for Windows installation

Allows you to perform a new installation of CiscoWorks for Windows 6.1

Allows you to upgrade from CiscoWorks for Windows 5.0.

Allows you to reinstall the current version of CiscoWorks for Windows

Installs WhatsUp Gold 7.03 if an earlier version of WhatsUp Gold is not already installed

Upgrades earlier version of WhatsUp Gold to WhatsUp Gold 7.03

Selectively installs device packages

Installs Java Plugin 1.3.1 if it is not already installed

Allows you to upgrade from CiscoWorks for Windows 6.0 to CiscoWorks for Windows 6.1

3  Installing CiscoWorks for Windows

Performing a New Installation

You must log in as an administrator, before you start installing CiscoWorks for Windows 6.1.

To increase your systems performance during installation on Windows 2000 systems you should configure your virus scan software to only scan Program Files instead of All Files.

To install CiscoWorks for Windows:


Step 1 Insert the CiscoWorks for Windows 6.1 CD into your CD-ROM drive.

If auto run is enabled in your system, the Install screen appears.

Click Install.

The Welcome dialog box appears.

If auto run is not enabled in your system:

a. Select Start > Run.

The Run dialog box appears.

b. Enter the drive letter of the CD-ROM drive followed by a colon, a backslash, install, a backslash, and setup.

For example, assuming "D" is your CD-ROM drive, you would enter:

D:\install\setup

c. Click OK.

The Welcome dialog box appears.

Step 2 Click Next.

The Setup Type dialog box appears and display two options - Typical and Custom.

Step 3 Perform one of these tasks:

Click Typical to install CiscoWorks for Windows 6.1 along with all CiscoView Device Packages.

If you reinstall or upgrade to CiscoWorks for Windows 6.1 using Typical installation, your existing CiscoWorks for Windows directory is used, and existing CiscoView device packages are updated.

Click Custom to install CiscoWorks for Windows 6.1 along with the device packages you specify during installation.

The messages displayed depend on whether you are performing a clean installation, an upgrade, or a reinstallation.

The Choose Destination Location dialog box appears.

Step 4 Perform one of the following tasks:

Click Next to install CiscoWorks for Windows 6.1 in the default directory,
C:\Program Files\CWW6.

Click Browse and select the directory where you would like to install CiscoWorks for Windows 6.1.

CiscoWorks for Windows 6.1 verifies if there is sufficient disk space. If there is not enough disk space, a Not Enough Disk Space dialog box appears.

Perform these tasks:

a. Click OK in the Not Enough Disk Space dialog box.

The Choose Destination Location dialog box reopens.

b. Select a location that has enough disk space.

See "Server Requirements" section for more information about disk space requirements.

The Select Device Packages to Install dialog box appears and displays a list of device packages.


Note If you perform a Typical installation, the Select Device Packages to Install dialog box will not appear.


Step 5 Perform one of these tasks:

To install all the device packages, click Select All and click Next.

To install specific device packages; hold down the control key, select the device packages you wish to install and click Next.

The Start Copying Files dialog box appears and displays the current settings such as the target directory, the program folder, and the selected device packages.

Step 6 Click Next to begin installing.

The Installer window appears, displaying:

"For security reasons Cisco recommends that you change the default password for 
admin user. Do you want to change it now?"

Step 7 Do one of the following:

Click Yes to change password.

The Change Password dialog box appears.

Enter the password in the Password field.

Re-enter the password in the Confirm field.

Click No to retain the default password.

Step 8 The Installer window appears, displaying:

"For security reasons Cisco recommends that you change the default password for 
guest user. Do you want to change it now?"

Step 9 Do one of the following:

Click Yes to change password.

The Change Password dialog box appears.

Enter the password in the Password field.

Re-enter the password in the Confirm field.

Click No to retain the default password.

Installation progress is indicated by messages displayed in the dialog boxes. When installation is complete, the Installation Successful dialog box appears.

Step 10 Click Finish.

CiscoWorks for Windows 6.1 is installed.


Reinstalling, or Upgrading from a Previous Version

If you are installing CiscoWorks for Windows 6.1 on a Windows NT or Windows 2000 platform, you must log in as an administrator.

To increase your systems performance during installation on Windows 2000 systems you should configure your virus scan software to only scan Program Files instead of All Files.

To upgrade to CiscoWorks for Windows 6.1:


Step 1 Insert the CiscoWorks for Windows 6.1 CD into your CD-ROM drive.

If auto run is enabled in your system, the Install screen appears.

Click Install.

If auto run is not enabled in your system:

a. Select Start > Run.

The Run dialog box appears.

b. Enter the drive letter of the CD-ROM drive followed by a colon, a backslash, install, a backslash, and setup.

For example, assuming "D" is your CD-ROM drive, you would enter:

D:\install\setup

c. Click OK.

If you have an existing installation of CiscoWorks for Windows, one or more of these options are avilable:

The option to upgrade from CiscoWorks for Windows 5.0 to CiscoWorks for Windows 6.1.

The option to upgrade from CiscoWorks for Windows 6.0 to CiscoWorks for Windows 6.1.

The option to reinstall CiscoWorks for Windows 6.1.

The option to upgrade an existing installation of WhatsUp Gold.

Step 2 Click Yes to accept the installation option, or click No to cancel the installation.

The Welcome dialog box appears.

Step 3 Click Next.

The Setup Type dialog box appears and display two options, Typical and Custom.

Step 4 Perform one of these tasks:

Click Typical to install CiscoWorks for Windows 6.1 along with all CiscoView Device Packages.

If you reinstall or upgrade to CiscoWorks for Windows 6.1 using Typical, your existing CiscoWorks for Windows directory is used, and existing CiscoView device packages are updated.

Click Custom to install CiscoWorks for Windows 6.1 along with the device packages you specify during installation.

The messages displayed depend on whether you are performing a clean installation, an upgrade, or a reinstallation.

The Choose Destination Location dialog box appears.

Step 5 Perform one of the following tasks:

Click Next to install CiscoWorks for Windows 6.1 in the default directory,
C:\Program Files\CWW6.

Click Browse and select the directory where you want to install CiscoWorks for Windows 6.1.

CiscoWorks for Windows 6.1 verifies if there is sufficient disk space. If there is not enough disk space, a Not Enough Disk Space dialog box appears with certain options.

Perform these tasks:

a. Click OK in the Not Enough Disk Space dialog box.

The Choose Destination Location dialog box reopens.

b. Select a location that has enough disk space.

See "Server Requirements" section for more information about disk space requirements.

If you perform a Typical installation, the Select Device Packages to Install dialog box will not appear.

The Select Device Packages to Install dialog box appears and displays a list of device packages.

Step 6 Perform one of these tasks:

To install all the device packages, click Select All and click OK.

To install specific device packages; hold down the control key, select the device packages you wish to install and click OK.

The Start Copying Files dialog box appears and displays the current settings such as the target directory, the program folder, and the selected device packages.

Step 7 Click Next to begin installing.

Installation progress is indicated by messages displayed in the dialog boxes. When installation is complete, the Installation Successful dialog box appears.

Step 8 Click Finish.

CiscoWorks for Windows 6.1 is installed.


4  Starting CiscoWorks for Windows

To start CiscoWorks for Windows:


Step 1 Click the task bar Start menu.

Step 2 Select Programs > CiscoWorks for Windows 6.1.

These program menu options are displayed:

CiscoWorks for Windows 6.1 Desktop

CiscoWorks for Windows Documentation

Package Support Updater

WebServer

Uninstall CiscoWorks for Windows 6.1

Step 3 Select CiscoWorks for Windows 6.1 Desktop.

The Login dialog box appears.

Step 4 Type your user name and password, then click Login.


Note To log into CiscoWorks for Windows 6.1 for the first time, use the default username admin and the password admin. If you have changed the password during installation, enter the changed password. After doing so, you will have administrative privileges.



Acccessing CiscoWorks for Windows from Client

When you access the CiscoWorks for Windows Server, the main screen, with the Login Manager appears. To access the server, enter the URL of the server in the web browser:

http://server_name:80

where server_name is the name of the CiscoWorks for Windows Server and 80 is the default TCP port.

When the standard HTTP port (port 80) is used by other applications, CiscoWorks for Windows installs the web server on port 1741. In such cases, you must type the name of the server and port number separated by a colon (:).

For example, you must type the following to invoke CiscoWorks for Windows on the server emch-pc, if CiscoWorks for Windows web server is installed on port 1741, enter:

http://emch-pc:1741

Launching Applications

To launch CiscoView, Show Commands, Threshold Manager, and WhatsUp Gold click on an application in the CiscoWorks for Windows 6.1 Desktop toolbar.

On a client machine, select an application in the CiscoWorks for Windows 6.1 Desktop with a WhatsUp Gold map in the bottom frame.

On a server, right-click on a device within WhatsUp Gold and select an application.

For more information, see CiscoWorks for Windows 6.1 User Guide.

5  Adding or Deleting Package Support

To add or delete package support, see the following sections:

Downloading Device Packages

Starting the Package Support Updater

Installing Device Packages

Uninstalling Device Packages

Downloading Device Packages

This section provides a quick reference for downloading device packages from Cisco Connection Online (CCO).

CiscoView consists of the engine—core CiscoView software—and device packages—software specific to each device. The engine provides the basic CiscoView interface and functions, and device packages add the views and functions unique to each device.

Since Cisco updates devices regularly, you must keep CiscoView up-to-date by adding device packages as they become available.

While all users can view installed package information, only System or Network Administrators can:

Add and upgrade device packages from CCO, CD-ROM, or a staging area on your server.

Schedule downloads of device packages to occur regularly. If you schedule downloads, new device packages are automatically downloaded from CCO to your staging area. For a detailed example, see the CiscoWorks for Windows Online Help.

Delete device packages that you no longer use.

View a history of your changes to Package Support.


Note Adding or deleting packages requires all active users to close their browsers and restart CiscoView.


All of the above functions are performed by the Package Support Updater (PSU). You can use the PSU to upgrade CiscoView 5.4 device package software. You can also enter CCO and proxy information to facilitate access to CCO.

For detailed description about downloading from CCO, see the software library Web page at http://www.cisco.com/public/library.

Manually Selecting Packages from CCO

To download device packages from CCO:


Step 1 Create a temporary location for the cv_pkgs directory, for example, c:\cv_pkgs.

Step 2 Access CCO.

You can access CCO as a registered user or as a guest.

To access CCO as a registered user:

a. Enter the following URL in your Web browser to access the download option:

http://www.cisco.com/kobayashi/library/netmanage/cview/

The CiscoView Upgrade Planner page appears.

b. At the prompt, enter your CCO user ID, and password.

To be granted special file access as a guest:

Call Technical Assistance Center (TAC. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

You will be transferred to the appropriate person to obtain your special access code.

Step 3 Select Download CiscoView Software Updates.

The CV/CWW Software Download Options page appears.

Step 4 Select Add new package support to my CiscoView application.

Step 5 Select the product type.

Step 6 Select the product (device package).

Step 7 Select the version, CiscoView 5.4.

Step 8 Download the .zip file for the device, cv5packages.zip, into the cv_pkgs directory.

Any prerequisite files will automatically be added to your device file and zipped for download.

Step 9 Unzip the cv5packages.zip file.


Note This will extract multiple .zip and readme files. Do not unzip these individual files.


Step 10 Add the device packages to CiscoView:

a. Start the Package Support Updater.

For instructions about starting the CiscoView package support updater, see "Starting the Package Support Updater" section.

b. Select Install Device.

For instructions about installing device packages, see "Installing Device Packages" section.


Adding Packages Using the CiscoWorks for Windows Desktop

To add packages using the CiscoWorks for Windows desktop:


Step 1 Select Package Support Updater > Add Packages from the CiscoWorks for Windows Desktop Tasks menu.

Step 2 Select the source location. Choose one of the following locations:

Package staging area on the server

Cisco Connection Online (CCO)

Hard disk/CDROM on this client workstation

Step 3 Follow the installation instructions.

For a detailed example, see the CiscoWorks for Windows online help.


Starting the Package Support Updater

To start the CiscoView Package Support Updater:


Step 1 Click the task bar Start menu.

Step 2 Select Programs > CiscoWorks for Windows 6.1 > Package Support Updater.

The CiscoView Package Support Updater dialog box appears.


6  Installing Device Packages

Any existing sessions of CiscoWorks for Windows 6.1 terminate when you install device packages. Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions.

To install new device packages or upgrade existing device packages:


Step 1 Start the CiscoView Package Support Updater.

The CiscoView Package Support Updater dialog box appears.

Step 2 Click Install.

The Install Device Packages dialog box appears.

Step 3 Click Browse, navigate to the device package directory, then click Select.

The device package directory could either be the cv-pkgs directory that you created to download device packages from CCO or the \install\jars\devpkgs directory on the CiscoWorks for Windows 6.1 CD.

A list of available device packages is displayed. Each entry provides the package name, the .zip file name, the version number of the device packages in the ZIP file, and the version numbers of any installed device packages.

Step 4 To install one or more device packages, click the Select to Install check box.

Sometimes when you try to install or uninstall a device package and find that the CiscoView Package Support Updater does not allow you to do it. This is because you have selected a package with interdependencies that will disrupt the functioning of another CiscoView device package. In addition, the utility will not install a package whose superseding version has already been installed.

Step 5 If the Network Management Integration Data Bundle (NMIDB) files are available in the current source file location, you can add new package support to the NMS with which CiscoWorks for Windows 6.1 is integrated.

When you download a device package, the NMIDB files are also downloaded in the current source file location.

Step 6 Click Install.

The CiscoView Package Support Updater verifies that there is sufficient disk space. If there is not enough disk space, an error message is displayed.

If sufficient disk space exists, a Confirm Install Operation dialog box appears.

Step 7 Click Yes.

The CiscoView Device Package Install dialog box appears. Installation progress is indicated by messages displayed in the dialog box.

Table 1 describes error messages that might be displayed if the utility encounters problems:

Table 1 Error Messages

Sample Message
Message Type
Explanation
Message Location

Path \tmp\dir2\x is invalid.

Error

Specified directory is an invalid directory.

Status bar

Found two CiscoView packages in the directory \tmp\dir\.

Info

Specified directory is a valid directory.

Status bar

Package C8500 cannot be downgraded to a lower version.

Error

You have selected a package whose superseding version was already installed in your system.

Status bar

Cannot find base packages "CDPAddlet" for C8500.

Error

Prerequisite packages are unavailable for a selected package.

Status bar

Cannot proceed with install. Reason: Insufficient disk space.

Error

Insufficient disk space.

Dialog


Step 8 Click Done.

The device packages are installed.


Uninstalling Device Packages

Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions.

To uninstall device packages:


Step 1 Start the CiscoView Package Support Updater.

The CiscoView Package Support Updater dialog box appears and displays the installed device packages, including package names, descriptions, and current version numbers.

Step 2 To uninstall one or more device packages, click the Select to Uninstall check boxes in the List of Installed Packages list.

If the file you want to uninstall is a prerequisite for another installed device package, you will be able to select the file, but you will not be able to uninstall it.

Step 3 Click Uninstall.

The Uninstall button is active only when one or more check boxes are selected.

The CiscoView Package Support Updater validates the selection and displays an error message if the selected set of device packages are not compatible.

If the selected device packages are compatible, the Confirm Uninstall Operation dialog box appears.

Step 4 Click Yes.

The CiscoView Device Package Uninstall dialog box appears and displays the uninstallation progress. When the uninstallation is complete, a summary page displays the results.

Step 5 Click Done.

The device packages are uninstalled.


7  Where to Go Next

After you have installed the required CDs, and have installed device packages, you are ready to monitor and troubleshoot your CiscoWorks for Windows environment.

For information about CiscoWorks for Windows, see CiscoWorks for Windows 6.1 User Guide. You can access this document:

In PDF in the Documentation directory on the CiscoWorks for Windows product CD.

From the CiscoWorks for Windows online help.

From the CiscoWorks for Windows desktop, click Help. Select PDF.

Related Documentation


Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cwfw/index.htm


For information about installing, troubleshooting, and using the applications within the CiscoWorks for Windows, see these sources of information:

To learn
more about...
See this document
Product Package (Printed Copy)
Product CD (PDF1 in Documentation directory)
Cisco.com
(PDF 1 and HTML)
Cisco
Doc. CD 2
(PDF 1 ,
HTML)
Online
Help
(PDF 1 )

The product's known bugs (DDTSs)

CiscoWorks for Windows 6.1
Release Notes

Yes

No

Yes

Yes

No

Performing a typical installation for option one only

CiscoWorks for Windows 6.1 Quick Start Guide

Yes

No

Yes

Yes

No

Performing a custom installation

CiscoWorks for Windows 6.1 Installation Guide
(DOC-78-14614=)

No

Yes

Yes

Yes

No

Features, tasks, and troubleshooting

CiscoWorks for Windows 6.1 User guide
(DOC-7814613=)

Using CiscoView 5.4
(DOC-787117=)

No2

Yes

Yes

Yes

Yes3

1 Requires Adobe Acrobat 4.0 or later.

2 Not shipped in bundle. To order printed versions of the user guides, see the "Obtaining Documentation" section and refer to the product numbers listed in the table.

3 From the CiscoWorks for Windows desktop, click Help. Select  PDF.


Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.