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CiscoWorks for Windows

CiscoWorks for Windows Release Notes

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Release Notes for CiscoWorks for Windows, V 6.0

Table Of Contents

Release Notes for
CiscoWorks for Windows, V 6.0

Overview

New Features

Supported Platforms and Browsers

Device Support List

Documentation Roadmap

Additional Release-Specific Information Online

Installation Notes

Known Problems

Desktop Known Problems

CiscoView 5.3 Known Problems

Package Support Updater (PSU) Known Problems

Show Commands Known Problems

Threshold Manager Known Problems

WhatsUp Gold 6 Known Problems

WebServer Known Problems

Installation Known Problems

Integration Known Problems

Uninstallation Known Problems

Browser Known Problems

General Known Problems

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for
CiscoWorks for Windows, V 6.0


These release notes contain the following information for CiscoWorks for Windows (CWW) Release 6.0:

New Features

Supported Platforms and Browsers

Device Support List

Documentation Roadmap

Additional Release-Specific Information Online

Installation Notes

Known Problems

Obtaining Documentation

Obtaining Technical Assistance

Overview

CiscoWorks for Windows is a web-based comprehensive network management solution for small to medium business networks.

CiscoWorks for Windows contains the following components:

CiscoView 5.3

WhatsUp Gold 6

Threshold Manager

Show Commands

Package Support Updater

New Features

CiscoWorks for Windows Version 6 provides the following new features:

Web interface for all applications

Improved, unified security with single logon

Desktop launch point for all applications

Autodiscovery of devices using SNMP

Hierarchical maps available on both console and client

Improved user interface for Show Commands and Threshold Manager

Web based Package Support Updater

Added animated demonstrations to the online help

Supported Platforms and Browsers

CiscoWorks for Windows supports the following platforms:

Windows 2000 Professional

Windows 2000 Server

Windows 2000 Advanced Server

Windows 98 (second edition)

Windows NT 4.0 server with Service Pack 5 and higher

Windows NT 4.0 workstation with Service Pack 5 and higher

CiscoWorks for Windows supports the following browsers:

Netscape Navigator 4.61, 4.7 and 4.76

Microsoft Internet Explorer 5.0, 5.0.1 and 5.5 with Service Pack 1


Note For CiscoWorks for Windows to work properly; Java, Javascript and Cookies must be enabled in the browser.


Device Support List

Table 1 Supported and Unsupported Device OIDs

Device Name
Show
Commands 1
Trap
Receiever 2
Threshold
Manager 3
CiscoView 5.3
WhatsUp Gold 6

AP340

Unsupported

Unsupported

Supported

Supported

Supported

AS5200

Supported

Supported

Supported

Supported

Supported

AS5300

Supported

Supported

Supported

Supported

Supported

AS5350

Supported

Supported

Supported

Supported

Supported

AS5400

Supported

Supported

Supported

Supported

Supported

AS5800

Supported

Supported

Supported

Supported

Supported

AS5850

Supported

Supported

Supported

Supported

Supported

Cat1900

Supported

Unsupported

Supported

Supported

Supported

Cat2820

Supported

Unsupported

Supported

Supported

Supported

Cat2900

Supported

Supported

Supported

Supported

Supported

Cat2900XL

Supported

Supported

Supported

Supported

Supported

Cat2948GL3

Unsupported

Unsupported

Supported

Supported

Supported

Cat3500XL

Supported

Supported

Supported

Supported

Supported

Cat4000

Supported

Supported

Supported

Supported

Supported

Cat5000

Supported

Supported

Supported

Supported

Supported

Cat5500

Supported

Supported

Supported

Supported

Supported

Cat6000

Supported

Supported

Supported

Supported

Supported

Cat6000IOS

Supported

Supported

Supported

Supported

Supported

Cat8500

Supported

Supported

Supported

Supported

Supported

CatGL3

Unsupported

Unsupported

Supported

Supported

Supported

CICS7700

Unsupported

Unsupported

Supported

Supported

Supported

FastHub300

Unsupported

Unsupported

Supported

Supported

Supported

FastHub400

Unsupported

Unsupported

Supported

Supported

Supported

IAD2400

Supported

Unsupported

Supported

Supported

Supported

MC3810

Supported

Supported

Supported

Supported

Supported

Metro1500

Unsupported

Unsupported

Supported

Supported

Supported

MicroHub1516

Unsupported

Unsupported

Supported

Supported

Supported

MicroHub1538

Unsupported

Unsupported

Supported

Supported

Supported

MicroSwitch1548

Unsupported

Unsupported

Supported

Supported

Supported

Rtr12000

Supported

Supported

Supported

Supported

Supported

Rtr1400

Supported

Supported

Supported

Supported

Supported

Rtr1600

Supported

Supported

Supported

Supported

Supported

Rtr1700

Supported

Supported

Supported

Supported

Supported

Rtr2500

Supported

Supported

Supported

Supported

Supported

Rtr2600

Supported

Supported

Supported

Supported

Supported

Rtr3600

Supported

Supported

Supported

Supported

Supported

Rtr4000

Supported

Supported

Supported

Supported

Supported

Rtr700

Supported

Supported

Supported

Supported

Supported

Rtr7000

Supported

Supported

Supported

Supported

Supported

Rtr800

Supported

Supported

Supported

Supported

Supported

StackMaker

     

Supported

 

SwitchAddlets

     

Supported

 

ubr7200

Supported

Supported

Supported

Supported

Supported

ubr900

Supported

Supported

Supported

Supported

Supported

URM

Unsupported

Unsupported

Supported

Supported

Supported

VPN3000

Unsupported

Unsupported

Supported

Supported

Supported

1 ShowCommands depends on standard IOS CLI and Switch CLI. So, ShowCommands does not support devices which do not support standard CLI, for example AP340.

2 Trap Receiver uses SNMP to set/get Trap Receivers for Switches. For Routers it uses the CLI, Trap Receivers require specific command syntax to set/get trap receivers in/from the devices. This is why there is a lesser number of devices supported by Trap Receiver compared to Show Commands.

3 Threshold Manager internally checks if RMON is enabled on the devices. If a device does not support RMON, you will receive an error message.


Documentation Roadmap

The following documents are provided in PDF format on your product CD:

Using CiscoWorks for Windows 6.0—Provides information about the use and operation of CiscoWorks for Windows, V. 6.0, and answers to frequently asked questions.

WhatsUp Gold User's Guide—Provides information about use and operation of the network management system (NMS) software WhatsUp Gold.


Note Adobe Acrobat Reader 4.0 is required.


Detailed online help is also provided for the following components:

CiscoView

Show Commands

Threshold Manager

Package Support Updater

WhatsUp Gold

Additional Release-Specific Information Online

For information about devices supported by CiscoView, refer to:

Device Package Readme Files—Contain information about device, card, and platform support.

Device Package Installation Instructions—
http://www.cisco.com/kobayashi/sw-center/netmgmt/ciscoview/
cvcww-download.shtml.

Installation Notes

Note the following before installing CiscoWorks for Windows, V 6.0:

The server where CiscoWorks for Windows, V 6.0 is installed should have its host name registered in DNS or WINS. This is necessary for the remote clients to connect to it through the Web server.

When launching the browser, it is recommended that there are no Java classpath environment variables configured on the machine. This may cause the application to operate incorrectly.

Windows 2000 users may experience a delay when the virus scan software is set to scan all files.

Do not install CiscoWorks for Windows, V 6.0 on a system (Windows NT server, Windows 2000 Server and Windows 2000 Advanced Server) configured as a terminal server. CiscoWorks for Windows will not function properly.

Known Problems

Known problems are unexpected behaviors or defects in CiscoWorks for Windows, V 6.0. They are graded according to severity level.

Known problems are located in the following sections:

Desktop Known Problems

CiscoView 5.3 Known Problems

Package Support Updater (PSU) Known Problems

Show Commands Known Problems

Threshold Manager Known Problems

WhatsUp Gold 6 Known Problems

WebServer Known Problems

Installation Known Problems

Integration Known Problems

Uninstallation Known Problems

Browser Known Problems

General Known Problems

Table 2 CiscoWorks for Windows Desktop Known Problems 

Bug ID
Summary
Explanation

CSCdt73753

Some screen graphics are not positioned correctly.

When a system's font size is set to Large Fonts, some screen graphics are not positioned correctly.

Workaround: Change the font size to Small Fonts.


Desktop Known Problems

Table 3 CiscoView Known Problems 

Bug ID
Summary
Explanation

CSCdr33955

Multiport monitor graphs for device running CiscoView display incorrect values.

To avoid problem, generate monitor graphs for individual ports.

CSCdr34879

All ports on lennon (mod 7) are shown as green on a Catalyst 6000 device running CiscoView.

Only ports that are configured and connected should be shown as green.

Problem caused by lack of mapping between MIB elements in agent and colors of ports on the board.

Workaround: None.

CSCdr39315

2524 device running Cisco IOS 12.05T and CiscoView 5.x does not display SM25-T1 card. A blank slot is shown instead.

No solution is available at this time.

CSCdr94291

In CiscoView, NEMI configuration dialog box for Metro 1500 device displays N/A as Subnet mask value.

NEMI configuration dialog box should display 255.255.255.0 as Subnet mask value.

Workaround: None.

CSCds29859

CSCdt16730

When invoking CiscoView, all CiscoWorks for Windows browser windows close.

This occurs because the Java 1.3 plugin is not installed properly.

Workaround: Uninstall the plugin, reboot and then reinstall the plugin.

Note If you do not reboot after uninstallation, the problem persists.

CSCds41560

Cannot print from the browser selecting, File > Print.

This problem occurs if you print a chassis view using the following steps.

1. Open a device and bring up the chassis view.

2. Select File > Print from the browser, to print the chassis view. An error message is returned.

Workaround: Click the Print icon to print the chassis view.

CSCds55193

Incorrect formula used to calculate interface error percentage is listed in CiscoView online help.

CiscoView online help lists following as formula used to calculate interface error percentage: [ifInErrors /(ifInUcastPkts + IfInNUcastPkts)] *100.

Correct formula is: [ifInError /(ifInUcastPkts + IfInNUcastPkts + ifInError+ifInUnknownProtos)] * 100.

CSCds72290

Running CiscoView 5.x on device with Cisco IOS 12.1(2)E installed returns error.

Problem observed on Catalyst 2612 and Catalyst 6509 devices with Cisco IOS 12.1(2)E installed running CiscoView 5.0/5.1.

Following error is displayed: Failed to refresh chassis. Refer to error log for details.

Workaround: None.

CSCds86109

CiscoView 5.x, running on Cisco 1600 and 4000 series devices, displays a high number of collisions.

No solution is available at this time.

CSCds89813

User is prompted to install JRE on CV invocation.

User is prompted to install Java Plugin when CiscoView is invoked on the CiscoWorks for Windows server even though it's already installed during the main install.

If you have a browser running prior to installing CiscoWorks for Windows, the running browser is not aware of the Java plugin until it is restarted.

Workaround:

Before installation: close all browser instances before installing CiscoWorks for Windows.

Or

After installation: close all browser instances and open a new browser instance for CiscoWorks for Windows.

CSCdt02050

Flash (PCMCIA) card is not displayed on Cisco 7000 series device running CiscoView.

No solution is available at this time.

CSCdt04355

CiscoView console buttons cannot be selected with Enter key.

Problem observed in CiscoWorks for Windows.

Workaround: Use mouse or spacebar to activate selection instead of Enter key.

CSCdt11838

When launching application, user not prompted to install Java Plug-in.

If RealJukeBox NS Plug-in is installed before Java Plug-in is installed, users will not be prompted to install Java Plug-in software when attempting to launch application. Blank screen is displayed.

Workaround: Uninstall RealJukeBox Plug-in.

CSCdt22462

Delay when downloading Java applets on Windows 2000 systems.

On some Windows 2000 systems, the initial download of large Java applets (or subsequent downloads of the same applets that are not cached locally) might take longer than expected. After the applet has been loaded and cached locally, the problem no longer occurs.

The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. Scanning consumes a lot of memory and results in disk paging on most systems.

Because of this, downloading is significantly slower than expected. (The effect is less on systems with large amounts of RAM and virtual memory.)

Note It is not recommended that you disable or alter the configuration of your virus scan software. But testing has shown, if you disable the automatic scanning of all download files, and instead enable the scanning of program files only (specified by file extension) that download times are significantly reduced.

For more information, see the following article:
http://support.microsoft.com/support/kb/articles/q240/3/09.asp


CiscoView 5.3 Known Problems

Package Support Updater (PSU) Known Problems

Table 4 Package Support Updater (PSU) Known Problems 

ID
Summary
Explanation

CSCdt04070

No error message is displayed when network connection is lost during the download of device packages from CCO.

No solution is available at this time.

CSCdt24701

No error message is displayed after an unsuccessful attempt to uninstall nmidb packages.

After unsuccessful attempt to uninstall nmidb packages, no error message is displayed stating that process failed. Also, in View History window, completed successfully is displayed under status tab when failed should be displayed instead.

Workaround: None.

CSCdt73771

Error message displayed when multiple PSU web clients install/uninstall device packages at the same time.

When multiple PSU web clients install/uninstall device packages at the same time, following error message is displayed: Could not connect to JRun Connector Proxy. Please contact the system administrator for this web site.

Workaround: None.

CSCdt83908

PSU scheduled download occurs one hour earlier than scheduled time.

When using GMT timezone on the PSU server machine, scheduled downloads occur one hour early.

Workaround: None.


Show Commands Known Problems

Table 5 Show Commands Known Problems 

Bug ID
Summary
Explanation

CSCdp00095

Unable to stop Show Commands from fetching data.

You cannot interrupt a command after it is executed within Show Commands.

Workaround: None.

CSCdp04159

Command tree does not indicate which commands contain subcommands.

Only after selecting a command will its corresponding subcommands be displayed.

Workaround: None.

CSCds41687

Current command state (collapsed or expanded) is not maintained when switching back to the Show Commands main screen from another screen.

Current command will be in collapsed state.

Workaround: None.

CSCdt77384

When the Terminal Monitor option is set, Show Commands does not work properly for the device.

The additional output created by Terminal Monitor causes a failure in Show Commands.

Workaround: Disable terminal monitor for all lines in the device.


Threshold Manager Known Problems

Table 6 Threshold Manager Known Problems 

Bug ID
Summary
Explanation

CSCdt13888

Unable to use system type of threshold templates for Catalyst OS switches.

System MIB objects are not available on older Catalyst OS switches.

Workaround: None.

CSCdt48756

On Catalyst 1900 devices, a Device not supported error message appears when Trap Receiver is launched.

CiscoWorks for Windows Trap Receiver does not support the Catalyst 1900 device family. Catalyst 1900 devices do not support the MIB used by CiscoWorks for Windows to set trap receivers.

Workaround: None

CSCdu06789

New devices are not visible in Threshold Manager, if integrated from standalone Package Support Updater.

This problem occurs due to a bug in the standalone version of Package Support Updater (CSCdt68504) when users add new device support. The order of integration and Web server restart causes this problem to occur.

Workaround: Restart the Web server by right clicking the CWW Webserver icon in the toolbar.

Note This problem does not occur if you integrate new device packages/device support through the Web based Package Support Updater.


WhatsUp Gold 6 Known Problems

Table 7 WhatsUp Gold Known Problems 

Bug ID
Summary
Explanation

None

Cisco icons do not appear in the WhatsUp Gold map. Also, cannot invoke CiscoWorks for Windows applications (CiscoView, ShowCommands and Threshold Manager) on a device in a WhatsUp Gold map.

If you have created and saved maps in WhatsUp Gold before integrating with CiscoWorks for Windows, Cisco icons will not appear in the saved map and you cannot invoke Cisco Applications from the map. This problem will exist when WhatsUp Gold is integrated with CiscoWorks for Windows 5.0 before installing CiscoWorks for Windows, V 6.0.

Workaround: Recreate old maps after integrating with CiscoWorks for Windows.


WebServer Known Problems

Table 8 WebServer Known Problems 

Bug ID
Summary
Explanation

CSCdt64663

On Windows 2000 machines, the CiscoWorks for Windows JRun Engine does not restart.

When restarting the CiscoWorks for Windows JRun Engine from the Windows desktop using: Start -> Settings -> Control Panel -> Administrative Tools -> Services panel and right clicking on the CiscoWorks for Windows JRun Engine and selecting Restart, the CiscoWorks for Windows JRun Engine stops and restarts. But after a few seconds the service stops.

Workaround: When using the Services panel to restart the service: use Stop to stop the service and Start to restart the service. Do not use Restart.

None

The following message may appear in your browser:

"Could not connect to JRUN Connector Proxy. Please contact the System Administrator for this website."

The JRUN Servlet Engine takes a few minutes to initialize.

Workaround: Wait a few minutes and Refresh or Reload.

If the problem persists, log out of the Windows machine (server), then log back in.


Installation Known Problems

Table 9 Installation Known Problems 

Bug ID
Summary
Explanation

CSCdt48783

The "cannot open log file" message box appears repeatedly during installation.

There are too many files in the root directory (Windows installed drive, usually c:\).

Workaround: Remove some files in the root directory then proceed with the installation.


Integration Known Problems

Table 10 Integration Known Problems 

Bug ID
Summary
Explanation

CSCdp47503

NMS integration fails.

NMS integration fails if the directory name, where the nmidb.jar file is stored, contains multiple spaces.

Workaround: Rename the directory using a single space or no spaces.


Uninstallation Known Problems

Table 11 Uninstallation Known Problems 

Bug ID
Summary
Explanation

CSCdt07478

Unable to uninstall when CiscoView is running.

CiscoWorks for Windows will not uninstall if CiscoView is running on the server.

Workaround: Close CiscoView before uninstalling.


Browser Known Problems

Table 12 Browser Known Problems 

Bug ID
Summary
Explanation

CSCds33701

Clicking the Reload/Refresh button on the browser menu bar causes CiscoWorks for Windows to go back to the home page.

This occurs in Netscape and Internet Explorer.

Workaround: Right click in the bottom frame and select Reload/Refresh from the pulldown menu. Do not use the Reload/Refresh button on the browser menu bar.

CSCds92550

When using the Netscape browser, the application (CiscoView, ShowCommands and Threshold Manager) links will not be context sensitive when the WhatsUp Gold map is open in the right frame.

On a remote client an administrator can select from the Home page: Tasks > User Administration and click the Top View button, to display the network map. From the map, the administrator can navigate to a device and click on an application (CiscoView, Show Commands or Threshold Manager) in the toolbar. The application does not launch for the device, but asks for the device information.

Workaround: Click on WhatsUp Gold from the desktop toolbar and navigate to a device, rather than from the User Administration Top View link.

CSCdt74736

Show Commands tree does not appear after resizing the browser window.

This occurs only in the Netscape browser.

If Show Commands is launched using Netscape from a WhatsUp Gold console map and the window is resized, the Show Commands tree does not appear.

Workaround: Click Reload/Refresh button on the browser menu bar.

None

Resizing the browser causes CiscoWorks for Windows to go back to the home page.

This occurs only in Netscape.

Workaround: Do not resize the Netscape browser.

Note It is recommended you maximize your browser window when you first open CiscoWorks for Windows.


General Known Problems

Table 13 General Known Problems 

Bug ID
Summary
Explanation

CSCdt16691

Java fails to run on Micron laptop (Transport NX model) running Windows 98.

The result is a page fault in the Java.dll.

Workaround: None.


Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

The Using CiscoWorks for Windows and WhatsUp Gold user guides can be ordered using the part number CWW-Doc.

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn. Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.