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Readme for Device Fault Manager 2.0 Service Pack 2 on Windows

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Readme for Device Fault Manager 2.0 Service Pack 2 on Windows

Table Of Contents

Readme for Device Fault Manager 2.0 Service Pack 2 on Windows

Description

Related Documentation

New Device Support

Hardware and Software Requirements

Downloading the Service Pack

Installing the Service Pack

Known DFM/Service Pack Problems

Resolved DFM Problems


Readme for Device Fault Manager 2.0 Service Pack 2 on Windows


5 July 2005

This Readme file is for Device Fault Manager (DFM) 2.0 Service Pack 2 on Windows. This Readme contains the following sections:

Description

Related Documentation

New Device Support

Hardware and Software Requirements

Downloading the Service Pack

Installing the Service Pack

Known DFM/Service Pack Problems

Resolved DFM Problems


Note We have adopted a new system for naming and numbering our patch/IDUs. For all releases after DFM 2.0 Patch/IDU 2.0.1, we will use the following conventions: Patch/IDUs will be called Service Packs, and instead of version x.y.z, it will be called version z. For example, instead of DFM 2.0 Patch/IDU 2.0.2, this release is being called DFM 2.0 Service Pack 2.


Description

DFM 2.0 Service Pack 2 is a collection of updated files. Like all service packs, Service Pack 2 is cumulative and contains:

All of the device support provided by Service Pack 2 and Patch/IDU 2.0.1, which is listed in the New Device Support.

All of the bug fixes provided by Service Pack 2 and Patch/IDU 2.0.1, which are listed in Resolved DFM Problems.

Information on the new CISCO-DEVICE-EXCEPTION-REPORTING-MIB pass-through trap, cderMonitoredExceptionEvent. See the online help by clicking the Help button and selecting Device Fault Manager > Processed and Pass-Through Traps, and Unidentified Traps and Events > Pass-through SNMP Unidentified Traps.

New functions and online help provided in Patch/IDU 2.0.1, which includes information on the new script for listing ports and interfaces according to their type, name, group membership and managed status. For more information, see the online help by selecting Device Fault Manager > Using Device Management > Getting Started with Device Management > Listing Ports and Interfaces in the DFM Inventory.


Caution You cannot remove Service Pack 2 after installing it; to return to your original configuration, you will have to uninstall and reinstall DFM. Therefore, you should save your configuration before installing this service pack as described in Installing the Service Pack.

Service Pack 2 contains only the updated files, not a complete DFM image.

Related Documentation

Information about DFM 2.0 is available from Cisco.com. Go to http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/
index.htm
.


Note For the status of DFM bugs that are due to device-specific problems, refer to Status of DFM Device Agent Bugs (DFM 1.x and 2.x) on Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dev_sup/index.htm. That document is updated whenever a service pack is released.



Note You should print out and read this document before installing Service Pack 2.


New Device Support

This section lists the device support provided by this service pack. The object identifiers (OIDs) for all devices are provided in the device support table for DFM 2.0. You can view this table on Cisco.com by going to http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dev_sup/dfm2_0.htm.


Note Unless otherwise noted, these devices run the Cisco IOS operating system.


Service Pack 2 provides the following new device support:

Cisco Content Networking Devices:

Cisco 500 Series Content Engines: CE511 (running ACNS)

Cisco Interfaces and Modules:

Cisco Service Modules: RPM-XF (for MGX 8800 Series Switches)

Cisco Routers:

Cisco Small Business Routers: SB101, SB106, SB107

Cisco 12000 Series Routers: GSR 12010

Cisco Storage Networking:

Cisco MDS 9200 Series Multilayer Fabric Switches: MDS 9216A (running SAN-OS)

Cisco Switches and Hubs:

Cisco Ethernet Switching Network Modules: Cisco Gigabit Ethernet Switch Module (CGESM, for HP Blade Server)

Cisco Voice and IP Communications:

Cisco IP Contact Center products: IPCC (running ICM)

Cisco Wireless:

Cisco Aironet 1130 AG Series: AP 1130

Table 1 Device Support Provided in DFM  2.0 Service Pack 2

Device
DFM 2.0
SP2
IDU 2.0.1
Cisco Broadband Cable

Cisco UBR900 Series Cable Access Routers

 

uBR 905

X

X

Cisco Content Networking Devices

Cisco 500 Series Content Engines

 

CE-511

X

 

Cisco 4600 Series Content Distribution Managers

 

CDM-4630

X

X

CDM-4650

X

X

Cisco Interfaces and Modules

Cisco 2600 Series Content Engine Module CE 2636

X

X

Cisco Network Analysis Module for 2600/3600/3700 Series

X

X

Cisco 3201 Wireless Mobile Interface Card (WMIC) for Cisco 3200 Series Mobile Access Routers

X

X

Cisco Interfaces and Modules (continued)

Cisco Catalyst 6500 & Cisco 7600 Series Communications Media Module (WS-SVC-CMM)

X

X

Cisco Service Modules: RPM-XF for MGX 8800 series switches

X

 
Cisco Network Management

Cisco Wireless LAN Solution

 

Cisco Wireless LAN Solution Engine 2.8

X

X

CiscoWorks for Wireless LAN Solution Engine

 

1030

X

X

 

1130

X

X

Cisco Optical Networking

Cisco ONS 1540 Series

 

ONS-15454

X

X

Cisco Routers and Routing Systems

Cisco SOHO 70 Series

 

SOHO 76

X

X

SOHO 77H

X

X

Cisco Small Business Routers

 

SB101

X

 

SB106

X

 

SB107

X

 

Cisco 1800 Series Integrated Services

 

1841

X

X

Cisco MWR 1900 Mobile Wireless Routers

 

MWR 1900

X

X

Cisco Routers and Routing Systems (continued)

Cisco 2800 Series Integrated Services

 

2801

X

X

 

2811

X

X

 

2821

X

X

 

2851

X

X

Cisco 3800 Series

 

3825

X

X

3845

X

X

Cisco 12000 Series (Gigabit Switch)

 

12010 GSR

X

 
Cisco Security and VPN

Cisco VPN 3000 Series Concentrators

 

VPN 3002

X

X

Cisco 7100 Series VPN Routers

 

7140-2FE

X

X

Cisco Storage Networking

Cisco MDS 9200 Series Multilayer Fabric Switches

 

MDS-9216A

X

 
Cisco Switches and Hubs

Cisco Catalyst 3560 Series

 

3560G-24PS (IOS)

X

X

3560G-24TS (IOS)

X

X

3560G-48PS (IOS)

X

X

3560G-48TS (IOS)

X

X

Cisco Switches and Hubs (continued)

Cisco Catalyst 3750 Metro Series

 

ME-3750-24TE-MA AC switch (IOS)

X

X

ME-3750-24TE-MD DC switch (IOS)

X

X

Cisco Catalyst 4000 Series

 

Catalyst 4948 (IOS)

X

X

Cisco Catalyst G-L3 Series Switches

 

4908G-L3 (IOS)

X

X

Cisco Catalyst 6500 Series

 

6509-NEBA (IOS)

X

X

Cisco Systems Intelligent Gigabit Ethernet Switch Module (IGESM) for IBM eServer BladeCenter

X

X

Cisco Gigabit Ethernet Switch Module (CGESM) for HP Blade Server

X

 
Cisco Voice and IP Communications

Cisco IAD 2400 Series Integrated Access Devices

 

IAD 2420

X

X

 

IAD 2431-T1/E1

X

X

Cisco 7800 Series Media Convergence Servers

 

7825H

X

X

7835H

X

X

7845I

X

X

Cisco IP Contact Center

 

IPCC

X

 
Cisco Wireless

Cisco Aironet 340 Series

 

AP340 (VxWorks)

X

X

Cisco Aironet 1130 Series

 

AP 1130

X

 

Hardware and Software Requirements

Service Pack 2 can be installed on a system running:

DFM 2.0 (with or without Common Services 3.0 Service Pack 1)

DFM 2.0 running with Patch/IDU 2.0.1 (with or without Common Services 3.0 Service Pack 1)

In addition to the hardware and software requirements needed for the initial installation of DFM 2.0, you must also install the Common Services MDF Package Version 1.2 or higher (see Installing the Service Pack). If you have installed Common Services 3.0 Service Pack 1, you have the required MDF package.

For information on installing DFM 2.0, refer to Installing and Setting Up Device Fault Manager on Windows. You can view this documentation on Cisco.com by going to: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dfm20/
install/windows/index.htm
.

Downloading the Service Pack

Service Pack 2 files are downloaded in a compressed form. To prevent overwriting of files in existing directories as well as ensure that adequate disk space is available, users should download the files to a temporary working area of their server, and then uncompress the files.


Note You can also use the Common Services Device Update function to download the service pack. For more information, from the Common Services home page, select Software Center > Software Update and click Help.



Step 1 Make sure you have adequate free space, then, from the DFM download page at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm, click the link to cwdfm2_0_2_win.zip, and follow the instructions to download the zip file to a temporary working area of your server.

Step 2 Unzip all files into the temporary working area.


Installing the Service Pack


Caution You cannot remove Service Pack 2 after installing it; to return to your original configuration, you will have to uninstall and reinstall DFM. Therefore, you should save your configuration before installing this service pack as described in Step 1.


Step 1 Make sure that you have a backup of your configuration, in case you need to revert back to it. (This service pack cannot be uninstalled.)

Step 2 Verify that Common Services MDF package version 1.2 (or higher) is installed:

From the Common Services home page, select Software Center > Device Update.

a. In the Products Installed table, click the CiscoWorks Common Services link. The Package Map page opens.

b. Check the page under Patches Installed:

If MDF Package Version 1.2 (or higher) is listed, proceed to Step 3.

If either MDF Package Version 1.2 (or higher) is not listed or no MDF package is listed, return to the Software Updates page, click Help, and follow the instructions to download the MDF package.

Step 3 Move to the directory in which the unzipped Service Pack 2 files reside, and run the installation script by double-clicking cwdfm2_0_2_win.exe.

Step 4 If you are using ACS mode, you will be warned that if you configured any custom ACS roles, they will be lost unless you exit the installation and change the AAA security mode to CiscoWorks Local. Do one of the following:

If you want to continue the installation (you will lose any ACS custom roles), click Yes and proceed to Step 5.

If you do not want to continue the installation (so you can change your AAA security mode to CiscoWorks Local and save any ACS custom roles), do the following:

Click No. (You will need to reset your mode to ACS after you have installed DFM, as described in Step 9.) The installation will abort.

From the command prompt, run the following command:

NMSROOT/bin/perl NMSROOT/bin/ResetLoginModule.pl

Return to Step 3 to begin the service pack installation process.

Step 5 Follow the prompts in the installation script. The options displayed by the installation script depend on your configuration.

Step 6 When the installation is finished, click Finish to exit the installer.

Step 7 Verify the installation:

a. From the Common Services home page, select Software Center > Software Update.

b. In the Products Installed table, click the Device Fault Manager link. A page that lists all installed patches, packages, and applications is displayed.

c. Verify that under Patches Installed, there is an entry for DFM2.0-SP2.

Step 8 Rediscover the new devices using the DFM home page:

If you are using automatic synchronization with the DCR, select Device Management > Rediscover/Delete.

If you are using manual synchronization with the DCR, select Device Management > Device Selector and add the devices to the DFM inventory. The devices will be rediscovered when they are added to DFM.

Step 9 If you exited the installation in order to change your AAA security mode from ACS to CiscoWorks Local (in Step 4), reset your security role back to ACS. From the Common Services home page, select Server > Security > AAA Mode Setup, click Help, and follow the instructions.

Step 10 Remove the distribution files from the temporary working area on your server.


Known DFM/Service Pack Problems

The following table describes the known problems in Service Pack 2. Unless otherwise specified, there is no workaround for these problems.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


For a list of known problems in Device Fault Manager 2.0, go to http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dfm20/
rel_note/win_rn.htm
.


Note For the status of other DFM bugs that are due to device-specific problems, refer to Status of DFM Device Agent Bugs (DFM 1.x and 2.x) on Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dev_sup/index.htm. That document is updated whenever a service pack is released.


Table 2 Known Problems in Service Pack 2 

Bug ID
Summary
Explanation

CSCsb12653

Custom roles in ACS overwritten when application/Service Pack installed

Custom ACS roles are overwritten when DFM 2.0 (or any DFM 2.0 service packs or patch/IDUs) are installed on a CiscoWorks machine that is configured to use ACS 3.3.x for its security mode. This is due to a Common Services defect (CSCsb07694).

The installation software includes a warning message that explains the workaround, as follows:

1. Exit the installation and run the following command to reset the mode to CiscoWorks Local (the following command is one line):

NMSROOT/bin/perl 
NMSROOT/bin/ResetLoginModule.pl

2. Restart the installation process.

3. When the installation completes, reset the mode back to ACS from the Common Services home page (using Server > Security > AAA Mode Setup).

This information has been included in the service pack installation instructions (see Installing the Service Pack).

CSCsa84962

DFM should not allow installation of Patch/IDU 2.0.1 on DFM SP2

If a user tries to install patch/IDU 2.0.1 on top of DFM 2.0 Service Pack 2, DFM should issue error messages, but it does not. There is no workaround.

CSCsa85635

DFM should allow installation of DFM 2.0 on DFM SP2

If a user tries to install DFM 2.0 on top of DFM 2.0 Service Pack 2, DFM issues an error and exits the installation. There is no workaround.

CSCsa90722

Windows: Fatal messages in uninstallation log

When a Windows user uninstalls CiscoWorks by selecting Uninstall All, although the installation is successful, several fatal messages are written to the Ciscoworks_setup log. You should ignore the messages.

CSCsa56549

No prompt when patch/IDU or service pack is installed and user reinstalls

If the user tries to reinstall a patch/IDU or service pack that is already installed, DFM does not ask for confirmation that the user really wants to perform the reinstallation. On Solaris, a message informs the user that the patch/IDU or service pack is already installed and continues with the reinstallation. On Windows, DFM proceeds with the reinstallation without notifying the user of the existing installation. There is no workaround.

CSCsa66717

Patch/IDU or service pack install log summary message misleading

Although a patch/IDU or service pack installation will correctly abort if an outdated MDF package is installed, the installation software will display the following message:

Possible Warnings/Errors Encountered- 
=================== 
No Errors were encountered during 
installation.

The Windows installation log will describe the problem ("MDF PSU package is not installed"), but the Solaris installation log will not.

You should ignore the final message and install the appropriate MDF package from:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-cd-one

CSCsa67346

3560-48PS, Metro 3750: Collision Rate event info shows null value

The event details windows for collision rate displays the value of SingleCollisionFramesP null, as follows:

OutputPacketRate 3333333.2 PPS  
CollisionPct 12.0 %  
SingleCollisionFramesP null 

This was observed on the 3560-48PS switch and the Metro 3750 series switches. There is no workaround.

CSCsa86901

MDS-9216A: DDV does not display FibreChannel interfaces

The MDS-9216A Detailed Device View does not display the device's FibreChannel interfaces. The MDS-9216A has 18 interfaces (17 are ifType fibreChannel(56) and one is ifType fastEther(62)). Only the FastEthernet port is shown in the DDV; no interface components are listed.

This is due to a problem with the DFM engine. There is no workaround.

CSCsa85670

MDS-9216A: DDV does not display memory information

The Detailed Device View does not display memory components for the MDS-9216A, even though the device supports memory components.

This is due to a problem with the DFM engine. There is no workaround.

CSCsa82905

CE-511: Port/interface alerts not generated

The CE-511 does not compute CurrentUtilization because HighCounter MIBs are not implemented for interfaces with speeds greater than 20 Mbps. A bug has been opened against the CE-511 (CSCeh60145). There is no workaround.

CSCsa81033

DFM generates discovery error messages for GSR-12010

When attempting to discover the GSR-12010 (OID 1.3.6.1.4.1.9.1.348), DFM generates error messages and device fans are not discovered.

This is due to a problem in the DFM engine. There is no workaround.

CSCsa80319

IPCC: Port/interface alerts not generated

The IPCC does not compute CurrentUtilization because HighCounter MIBs are not implemented for ETHERNETCSMACD interfaces with speeds greater than 1,000 Mbps. A bug has been opened against the IPCC (CSCeh62329). There is no workaround.

CSCsa83484

SB101 does not implement high counter MIBs

The SB101 does not compute CurrentUtilization because HighCounter MIBs are not implemented for PPP interfaces with maxSpeed = 100000000. An agent bug will be opened. There is no workaround.

CSCsb03285

GSR12010 does not report RepeatedRestarts

The GSR 12010 does not support the RepeatedRestarts fault because the device does not generate cold start and warm start traps. A bug has been opened against the GSR 12010 (CSCsb09818). There is no workaround.

CSCsa66807

DDV has redundancy related information

The following redundancy-related information was displayed on the Detailed Device View for the CE-2636, CDM-4650, CE-511, and WLSE 2.8:

RedundancyState
LastSwitchOverTime
LastSwitchOverReason

This information should not be listed, since it is meaningless for these devices. There is no workaround.


Table 3 Known Problems Inherited from Patch/IDU 2.0.1 

Bug ID
Summary
Explanation

CSCsa63869

WLSE: VIP not being rediscovered after switchover

When the virtual interface (VIP) of a WLSE device is added and a switchover occurs, the VIP is not rediscovered by DFM. This is because after a switchover, the VIPs become unreachable for a short period of time, and if this coincides with when the polling is performed, no rediscovery is performed.

The workaround is to manually rediscover the VIP.

CSCsa53657

1841: Port/IF alarms not generated

The Cisco 1841 does not implement HighCounter MIBs. The 1841 has two interfaces of type ethernetCsmacd(6) with speeds of 100,000,000; therefore, the network adapter-related events are not generated. An agent bug will be opened. There is no workaround.

CSCsa58587

ONS-15454 not moved to Known unless group selected

While being discovered, the ONS-15454 may get stuck in the Learning state if a group is not selected.

The workaround is to select a group.


Resolved DFM Problems

The following table describes DFM problems that are resolved in Service Pack 2.

Table 4 Problems Resolved in Service Pack 2 

Bug ID
Summary
Explanation

CSCsa64852

Windows: CW daemons not restarted after MDF package check

On Windows, if the software detected that the required MDF package was not installed, the installer terminated but did not restart the CiscoWorks daemons. The daemons are now restarted.

CSCsa57904

Device center and CV launched from AAD prompts for username/password

When the Device Center or CiscoView was launched from the Alerts and Activities display, CiscoWorks prompted the user for a username and password. This problem no longer occurs.

CSCsa66842

Interface utilization rate should be in % instead of bytes per sec

In the Detailed Device View, interface utilization was listed as bps. It is now listed as a percentage (%).

CSCsa45908

HighErrorRate event info is incomplete

The event details window of the HighErrorRate was incomplete. It did not display InputPacketErrorPct or ErrorPct. It now displays all information.

CSCsa67962

Rediscovery scheduler-error in log file

When a user configured a Rediscovery Schedule, the Rediscovery.log might report an error, and no rediscovery was performed. In addition, the Common Services Job Browser did not list the job. These problems no longer occur.

CSCsa47044

Event details window is not descriptive for c3845

The event details window for Cisco 3845 network adapter alarms did not display any information. The information is now displayed.

CSCsa47936

Alerts and Activities Detail tools fail if SSL is enabled on DFM server

If SSL was enabled on the DFM server, any of the tools that were launched from the Tools drop-down list (on the Alerts and Activities Detail page) would fail. This was because the tools path was hard-coded to http, and if SSL were enabled, the proper path would be https. This problem no longer occurs.

CSCsa58213

WLSE: Switchover trap not supported

When a WLSE switchover occurred (from standby to active), DFM did report an event but the switchover trap was not reported. This problem is fixed.

CSCsa58970

Online Help: Syslog listening port number is not correct

The online help incorrectly listed the listening port for syslog notifications as 512. It is 514. This has been corrected in the online help packaged with this patch/IDU, and in the Cisco.com documentation.


Table 5 Problems Resolutions Inherited from Patch/IDU 2.0.1

Bug ID
Summary
Explanation

CSCsa50868

Device takes too long to move to Known state

DFM sometimes required more than 30 minutes to move a device from Learning to Known. This was due to the following:

A problem with the DFM engine.

A communication glitch.

This problem no longer occurs.

CSCsa49406

Cannot launch drop-down tools from Alerts and Activities Detail page

When a remote instance of Cisco View or Campus Manager was registered with the CiscoWorks home page, and local versions of those applications were already registered, CiscoWorks could not launch tools from the Alerts and Activities Detail drop-down list. This was because CiscoWorks tries to open the remote link rather than the local link. This problem no longer occurs.

CSCsa45235

Port analysis is provided even when analysis is disabled

If a port was connected to a layer 3 device (a router) and a user then disabled analysis on the port, DFM continued to analyze the port. This was due to an internal engine issue. This problem no longer occurs.

CSCsa45801

DFM reports IF OperationallyDown events even when analysis is disabled

If a user disabled all interface/port analysis (using the Disable All Threshold Settings check box), DFM occasionally continued to provide interface fault information. This was because DFM applies Reachability settings after applying Connector port and interface settings. This problem no longer occurs.

CSCsa15285

DFM displays MPLS type as GENERIC

DFM displays Multiprotocol Label Switching (MPLS) interfaces as TYPE=GENERIC. (MPLS interfaces have an ifType=166.) These interfaces are now correctly displayed.

CSCin86754

DFM does not provide a way to list managed access ports

DFM did not provide the capability for listing all managed access ports.

This patch/IDU provides a new script for listing ports and interfaces according to their type, name, group membership and managed status. For more information, see the online help by selecting Device Fault Manager > Using Device Management > Getting Started with Device Management > Listing Ports and Interfaces in the DFM Inventory.

CSCin86756

Add TrafficRate attribute to UI

On some DFM devices, CurrentUtilization was listed as an exponential number. Users could not interpret this meaning since the TrafficRate attribute was not listed.

This patch/IDU adds the TrafficRate attribute to the DFM user interface.

CSCsa49933

Broken help links in Group Administration

In the Group Administration windows, some of the Help links were broken.

This patch/IDU fixes these broken links.