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Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows

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Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows

Table Of Contents

Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows

New Features

New Features for CiscoView

CiscoWorks Common Services Documentation

Time Zone Acronyms and Offset Settings

Multi-homed Machines

Operating System Upgrade

Support Information

Java Support

Integrating with Third-party Vendors

Using CiscoView in ACS Mode

CiscoWorks Roles and Privileges

Modifying the CiscoWorks Roles and Privileges

Device-Based Filtering

Documentation Errata for CiscoView

Known and Resolved Problems

Installation Known Problems

CiscoWorks Homepage Known Problems

Software Center Known Problems

Integration Utility Known Problems

CA-Unicenter Adapter Known Problems

Browser Known Problems

General Known Problems

CiscoView Known Problems

Internally-Found Resolved Problems

Customer-Found Resolved Problems

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows


This release note is for CiscoWorks Common Services 3.0 running on a Windows platform.

The release note contains the following sections:

New Features

New Features for CiscoView

CiscoWorks Common Services Documentation

Time Zone Acronyms and Offset Settings

Multi-homed Machines

Operating System Upgrade

Support Information

Integrating with Third-party Vendors

Using CiscoView in ACS Mode

Documentation Errata for CiscoView

Known and Resolved Problems

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New Features

The new features in CiscoWorks Common Services Release 3.0 are:

The CiscoWorks Homepage

Provides launch points for the CiscoWorks products and other resources. The HTML-based CiscoWorks Homepage (CWHP) replaces the Java applet-based desktop and login.

Device and Credential Repository (DCR)

Provides a central place for managing devices and their credentials that the different applications can use. Enables sharing of devices and credentials for common administration.

Device Center

Allows you to troubleshoot a device. It gives you a summary of the device and the various tools, reports, and tasks that can be performed on a selected device.

Groups

Allows applications to create shared device groups. It provides grouping facility based on various attributes in Device and Credentials Repository (DCR).

Software Center

Enables you to download software patches and device packages, and deploy device packages.

Single Sign-On

On enabling Single Sign-On (SSO), you can use your browser session to transparently navigate to multiple CiscoWorks Servers without authenticating to each of them.

Enhanced security to support SNMPv3 authNoPriv

Provides packet level security, integrity protection, and replay protection. However, it does not encrypt the packets.

Enhanced restore framework.

Enables Common Services and its applications to restore backed up data from an earlier version.

Security mechanisms for managing security in Single-Server and Multi-Server scenarios. Granular role based access.

New utilities for diagnosing problems with CiscoWorks server and managing log files.

New licensing framework.

Support for Internet Protocol version 6 (IPv6) Phase 1.

HTML and Javascript based Online help.

New Features for CiscoView

CiscoView 6.1 contains the following new features:

IPv6 functionality. When the IPv6 device package is installed, CiscoView manages IPv6 functionality using Telnet/SNMP over IPv4 transport using dual stacks.


Note For a list of devices on which CiscoView supports IPv6 functionality, see the IPv6 device package readme file on Cisco.com.


Device list and credentials from a common database.

SNMP version 3 (SNMPv3) support.

HTML-based client. CiscoView provides a lightweight, HTML-based client with added support for Netscape, Mozilla, and SSL.

Integration with Access Control Server (ACS) for finer granularity in user roles.

Integration with Software Center.


Note The functionality provided by Software Center was provided in previous releases of CiscoWorks Common Services by Package Support Updater (PSU).


New user interface.

CiscoWorks Common Services Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


Table 1 describes the CiscoWorks Common Services documentation that is available.

Table 1 CiscoWorks Common Services Documentation 

Document Title
Available Formats

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows

PDF on the product CD-ROM.

On Cisco.com at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt
/cw2000/cw2000_d/comser30/ig_win/index.htm

Printed document available by order (part number DOC-78-16497-01=).1

User Guide for CiscoWorks Common Services

PDF on the product CD-ROM.

On Cisco.com at: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/usrguide/index.htm

Printed document available by order (part number DOC-78-16571-01=).1

User Guide for CiscoWorks Integration Utility 1.6

On Cisco.com at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/nmim_ug/index.htm

User Guide for CiscoView 6.1

PDF on the product CD-ROM

On Cisco.com at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/cv_ug/index.htm

Printed document available by order (part number DOC-78-16647-01=).

Release Notes for CiscoWorks Common Services 3.0 (this document)

Printed document included with the product.

On Cisco.com at:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0/release/notes/CWCS_RNW.html

CiscoWorks Common Services Online help

Select an option from the navigation tree, then click Help.

Click the Help button in the dialog box.

1 See the "Obtaining Documentation" section.


Time Zone Acronyms and Offset Settings

Table 2 shows time zone acronyms supported in the CiscoWorks applications that use the time zone feature.

Column 1—alphabetically lists the supported CiscoWorks time zone acronyms. Change Audit reports may display time zone information differently.

Column 2—lists the spelled out time zone definition.

Column 3—lists the area covered by the time zone.

Column 4—lists the column's offsets from Greenwich mean time (GMT).

Column 5—lists the time zone setting for that zone's server

Column 6—lists the resulting output in reports.

If you generate reports, the output will vary depending on whether the data has been processed through Perl or Java. Table 2 also provides possible output for either case scenario.

To ensure that time zones are translated correctly—especially when your devices, servers, and clients are in different time zones—follow these guidelines:

When configuring time zones on managed devices, use the acronyms listed in the Time Zone Acronym Setting on Device column. To set time zones on devices, use the command described in the device-specific Command Reference documentation.

The device should be configured to send syslogs with the appropriate timezone acronym that indicates whether daylight savings is in effect at the time of sending the syslog. This is to ensure that the syslog analyzer or Essentials uses the correct acronym for time conversion.

When configuring time zones on CiscoWorks servers, use the supported values in the Time Zone Setting on Server column.


Note Changes made to the system time zone from outside CiscoWorks applications might not be reflected in already-running CiscoWorks applications. After changing the time zone, restart all CiscoWorks applications.


Table 2 Supported Server Time Zones 

Time Zone Acronym Setting on Device
Definition
Area Covered (Country/City)
Offset from GMT
Time Zone Setting on Server
Output in Report
GMT
Acronym

ACT

Australia Central Time

Australia/ Darwin

+9:30

Adelaide

GMT +9:30

ACT

AEST

Australia Eastern Standard Time

Australia/ Sydney

+10:00

+11:00 (DST)

Brisbane

GMT +10:00

GMT +11:00 (DST)

AEST

AET

Australia Eastern Time

Australia/ Sydney

+10:00

Brisbane

GMT +10:00

GMT +11:00 (DST)

AET

AHST

Alaska-Hawaii Standard Time

Hawaii/ Honolulu

-10:00

Hawaii

GMT -10:00

HST

ART

Arabic Egypt Standard Time

Africa/Cairo

+2:00

+3:00 (DST)

Cairo

GMT +2:00

GMT +3:00 (DST)

ART

CCT

China Coast Time

Asia/
Shanghai

+8:00

Beijing

GMT +8:00

CST

CDT

Central Daylight Time

United States/ Chicago

-5:00

Central Time

GMT -5:00

CDT (DST)

CST

CET

Central European Time

Spain/Madrid

+1:00

+2:00 (DST)

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

CST

Central Standard Time

United States/ Chicago

-6:00

Central Time

GMT -6:00

CST

CDT (DST)

CTT

China Taiwan Time

Asia/
Shanghai

+8:00

Beijing

GMT +8:00

CST

EAST

East Australian Standard Time

Australia/ Queens Island

+10:00

Brisbane

GMT +10:00

EAST

ECT

European Central Time

Europe/Paris

+1:00

+2:00 (DST)

Paris

GMT +1:00

GMT +2:00 (DST)

CEST

EDT

Eastern Daylight Time

United States/
New York

-4:00

Eastern Time

GMT -4:00

EST

EDT (DST)

EST

Eastern Standard Time

United States/
New York

-5:00

Eastern Time

GMT -5:00

EST

EDT (DST)

FWT

French Winter Time

France/Paris

+1:00

+2:00 (DST)

Paris

GMT +1:00

GMT +2:00 (DST)

CEST

GMT

GMT Standard Time

Africa/ Casablanca

None

Greenwich Mean Time

GMT +0

GMT

HST

Hawaiian Standard Time

Pacific/ Honolulu

-10:00

Hawaii

GMT -10:00

HST

JST

Japan Standard Time

Asia/Tokyo

+9:00

Tokyo

GMT +9:00

JST

MDT

Mountain Daylight Time

United States/ Denver

-6:00

Mountain Time

GMT -6:00

MDT (DST)

MST

MET

Middle European Time

Spain/Madrid

+1:00

+2:00 (DST)

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

MEWT

Middle European Winter Time

Spain/Madrid

+1:00

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

MST

Mountain Standard Time

United States/ Denver

-7:00

Mountain Time

GMT -7:00

MST

MDT (DST)

PDT

Pacific Daylight Time

United States/
Los Angeles

-7:00

Pacific Time

GMT -7:00

PDT (DST)

PST

PST

Pacific Standard Time

United States/
Los Angeles

-8:00

Pacific Time

GMT -8:00

PST

PDT (DST)

UTC

GMT Standard Time

Great Britain/ London

None

Greenwich Mean Time

GMT +0

GMT

ZP4

Zone 3

Russia/
Moscow

+4:00

Not Supported

GMT +4:00

ZP4


Multi-homed Machines

A multi-homed machine is a machine that has multiple NIC cards, each configured with different IP addresses. To run CiscoWorks Common Services on a multi-homed machine, there are two requirements.

All IP addresses must be configured in DNS.

Owing to restrictions with CORBA, only one IP address can be used by the client or browser to access the server. You must select one IP address as the external address, with which the client will login to the CiscoWorks server.

To select an IP address, modify the gatekeeper file located in NMSROOT\lib\vbroker\gatekeeper.cfg

where NMSROOT is the directory (opt/CSCOpx by default) in which CiscoWorks is installed.

Replace every instance of external-IP-address with the external IP address you choose, and remove the "#" character, from the following:

#vbroker.gatekeeper.backcompat.callback.host=external-IP-address

#vbroker.se.exterior.host=external-IP-address

#vbroker.se.iiop_tp.host=external-IP-address

#vbroker.se.interior.host=external-IP-address

After modifying the gatekeeper file, restart the Daemon Manager. To do this, first stop the Daemon Manager by entering:

net stop crmdmgtd

Now, start the Daemon Manager by entering:

net start crmdmgtd

Operating System Upgrade

If you upgrade the operating system after CiscoWorks Common Services is installed, you must re-install CiscoWorks Common Services.

Re-installing CiscoWorks Common Services will allow the installation process to check for the required service packs. If you are running Windows, make sure Service Pack 3 or Service Pack 4 is installed.

For a list of required service packs, see Chapter 1 of Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows.

If CiscoWorks does not operate properly after installing all necessary service packs, check the permissions on the directory install-directory\objects\dmgt\ready. Local administrators group and casusers groups must have full access. If the permissions are incorrect, stop the daemon manager, change the permissions, and start the daemon manager again.


Caution If CiscoWorks Common Services is run without the required service packs, it will not function properly.

Support Information

CiscoWorks supports the following:

Operating System—CiscoWorks Common Services 3.0 supports only US-English and Japanese versions of Windows Operating Systems. It does not support any other language version. Set the default locale to US-English for US-English version and Japanese for Japanese version.

Windows 2000 Professional with SP3 or SP4.

Windows 2000 Server with SP3 or SP4.

Windows 2000 Server Enterprise Edition with SP3 and SP4.

Windows 2003 Server Standard Edition.

Windows 2003 Server Enterprise Edition.

Browser—CiscoWorks supports both the English and Japanese versions of the following browsers:

On Windows and Windows XP clients—Microsoft Internet Explorer 6.0.26 and 6.0.28 for Windows 2000 and Windows XP, and Internet Explorer 6.0.3790.0 for Windows 2003 Server, Netscape Navigator 7.1, Mozilla 1.7.1.

On Solaris clients—Netscape Navigator 7.0 for Solaris 2.8 and 2.9, and Mozilla 1.7 for Solaris 2.8 and 2.9.

Hardware:

For Server system—CiscoWorks supports IBM PC-compatible system with 1 GHz or faster Pentium processor.

For Client system—CiscoWorks supports IBM PC-compatible system with at least a 300 MHz Pentium processor running Windows 2000 with Service Pack 3 and Service Pack 4 (Professional and Server), Windows XP SP1, Windows XP SP2, Windows 2003 Server and Enterprise Edition without terminal services.

It also supports UltraSPARC 10 running Solaris 2.8 or 2.9.

Memory (RAM)—512 MB (to install all CiscoWorks Common Services components).

Java Support

Certain applications use the browser's native Java Virtual Machine (JVM), while others use Sun's Java Plug-in. In order for CiscoWorks to function correctly, you have to use the correct version of Java.

The supported native JVM versions are:

JVM 5.0.0.3802 or later

Java Plug-in version 1.4.2_04


Note Java Plug-in 1.4.2_04 might allow an untrusted applet to change the user privileges including read and write permissions. This problem has been fixed in Java plugin 1.4.2_06. For more details, see Sun Alert ID: 57591.

You can modify your CiscoWorks installation to use Sun Java Plug-in 1.4.2_06. For more details, see the Using Sun Java Plug-in 1.4.2_06 section in Installation and Setup Guide for Campus Manager 4.0 on Solaris or Installation Guide for Internetwork Performance Monitor 2.6, as applicable.


To verify JVM:

From Internet Explorer, select Tools > Sun Java Console.

From Netscape Navigator, select Tools > Web Development > Java Console.

From Mozilla, select Tools > Web Development > Java Console.

To enable the native Java console in Microsoft Internet Explorer:


Step 1 Select Tools > Internet Options > Advanced.

Step 2 Select the Java Console in the Microsoft VM section.

Step 3 Restart Internet Explorer.


To enable Java Console in Netscape Navigator:


Step 1 Select Edit > Preferences > Advanced.

Step 2 Select Enable Java check box.

Step 3 Restart Netscape Navigator.


To enable Java Console in Mozilla:


Step 1 Select Edit > Preferences > Advanced.

Step 2 Select Enable Java check box in the Advanced Preferences window

Step 3 Restart Mozilla.


The Java Plug-in console will automatically open when you launch an application that uses it.


Note CiscoWorks Common Services does not require JVM and Java Plug-in. However, some CiscoWorks applications may require these.


Integrating with Third-party Vendors

Use the Integration Utility to integrate Cisco device information and Cisco applications into SNMP management platforms like:

HP Network Node Manager 6.4.

HP Network Node Manager 7.0.

HP Network Node Manager 7.0.1.

NetView 7.1.

This utility allows you to launch CiscoView from an SNMP platform even when CiscoView is running on a different machine than the NMS. It also allows you to integrate other applications into NMS menus.

When CiscoView is installed on the same machine as the target NMS, the Integration Utility runs as part of a single CiscoView install. However, when the target NMS is installed on a different machine, the utility walks you through the steps required to integrate Cisco device information and applications into an SNMP management platform. You might need to run the Integration Utility to:

Change your Cisco.com login information.

Change your CiscoWorks server location.

Register a new application.

Change the NMS with which you wish to integrate your Cisco applications.

For more information on Integration Utility, see User Guide for CiscoWorks Integration Utility 1.6.

Using CiscoView in ACS Mode

Before performing any tasks that are described in this section, you must ensure that you have successfully completed configuring Cisco Secure ACS with the CiscoWorks server. If you have installed CiscoView after configuring the CiscoWorks Login Module to ACS mode, then CiscoView users are not granted any permissions. However, the CiscoView application is registered to Cisco Secure ACS.

CiscoWorks login modules allow you to add new users using a source of authentication other than the native CiscoWorks server mechanism (that is, the CiscoWorks Local login module). You can use the Cisco Secure ACS services for this purpose.

The following topics provide information on how to use CiscoView in the ACS mode:

CiscoWorks Roles and Privileges

Modifying the CiscoWorks Roles and Privileges

Device-Based Filtering


Note For more information, see the following documents:

User Guide for Cisco Secure ACS for Windows Server 3.2—See this document to understand Cisco Secure Groups, Users, Command Authorization Sets, etc.

User Guide for CiscoWorks Common Services 3.0—See this document to understand the CiscoWorks login modes.

User Guide for CiscoView 6.1—See this document to understand all CiscoView tasks.

CiscoWorks Roles and Privileges

By default, the CiscoWorks server authentication scheme has five roles in ACS mode. They are listed here from least privileged to most privileged:

Help Desk

User with this role has the privilege to access network status information from the persisted data. User does not have the privilege to contact any device or schedule a job that will reach the network.

Approver

User with this role has the privilege to approve all CiscoView tasks.

Network Operator

User with this role has the privilege to perform all tasks that involve collecting data from the network. User does not have write access on the network. User can also perform all the Help Desk tasks.

Network Administrator

User with this role has the privilege to change the network. User can also perform the Network Operator tasks.

System Administrator

User with this role has the privilege to perform all CiscoWorks system administration tasks. See the Permissions Report on the CiscoWorks server (Common Services > Server > Reports > Permission Report).

Cisco Secure ACS allows you to modify the privileges to these roles. You can also create custom roles and privileges that help you customize Common Services client applications to best suit your business workflow and needs.

To modify the default CiscoWorks roles and privileges, see Modifying the CiscoWorks Roles and Privileges.

To create the custom roles and privileges, see Cisco Secure ACS Online help (on Cisco Secure ACS, click Online Documentation > Shared Profile Components > Command Authorization Sets).

Modifying the CiscoWorks Roles and Privileges

If another instance of CiscoView is registered with the same Cisco Secure ACS, your instance of CiscoView will inherit those role settings. Furthermore, any changes you make to CiscoView roles will be propagated to other instances of CiscoView through Cisco Secure ACS. If you reinstall CiscoView, your Cisco Secure ACS settings will automatically be applied upon CiscoView restart.


Step 1 Select Shared Profile Components > CiscoView and click the CiscoView roles that you want to modify.

Step 2 Specify whether the roles have read-only or read-write privileges.

Step 3 Click Submit.


Device-Based Filtering

Most of the CiscoView tasks are device-centric. The devices listed for you while performing the CiscoView tasks are based on your role and the associated privileges that are defined in Cisco Secure ACS.

Documentation Errata for CiscoView

When you go through the Online help for CiscoView 6.1, note the following:

All references to Device and Credentials should read Device and Credential.

In the CiscoWorks Server topic:

The first bullet should read CiscoWorks Home Page.

The seventh bullet should read Groups.

The third sentence in the Device Management topic should read:

CiscoView displays the device list using the Groups feature, which determines the membership of a group by interpreting and applying the rule associated with a group of devices.

On page 1-11 of User Guide for CiscoView 6.1 and in the Using the Object Selector Online help topic, note the following:

Step 2 should read: (Optional) Enter a partial IP address in the provided field and click Filter. The list is filtered to show only devices containing the string you entered. In the Object Selector screenshot, the button should read Filter, not Go.

Known and Resolved Problems

Tables 3 to 9 describe the problems known to exist in this release; Tables 11 and 12 describe the problems resolved since the last release of CiscoWorks Common Services.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl (You will be prompted to log into Cisco.com.)


The CiscoWorks Common Services known problems are broken down into the following sections:

Installation Known Problems

CiscoWorks Homepage Known Problems

Software Center Known Problems

Integration Utility Known Problems

CA-Unicenter Adapter Known Problems

Browser Known Problems

General Known Problems

CiscoView Known Problems

Internally-Found Resolved Problems

Customer-Found Resolved Problems

Installation Known Problems

Table 3 Installation Known Problems 

Bug ID
Summary
Explanation

None

Installing CD One displays an error message that there is not enough space on the drive to complete the process.

Installation requires 15 MB of space in the Windows temporary directory.

This error occurs if the destination path is not the default, and the drive where temp directory resides does not have the required space.

Workaround:

Increase the disk space in windows temporary directory.

CSCin32988

Unable to login after installation.

This occurs when the non standard java options -Xbootclasspath is set with '.' using _JAVA_OPTIONS as environment variable, before installing the product.

Workaround:

1. Copy the cwpass file from NMSROOT\lib\classpath\com\cisco\nm|\cmf\
servlet\orig\cwpass to NMSROOT\lib\classpath\com\cisco\nm\
cmf\servlet\cwpass.

2. Restart the Daemon Manager. To do this:

a. First stop the Daemon Manager by entering:

net stop crmdmgtd

b. Now, start the Daemon Manager by entering:

net start crmdmgtd

CSCin23546

Installing Common Services deletes previous web server entry.

This problem occurs when CiscoWorks registers its webserver with the default name Apache in Windows services. This also overwrites the previously installed Apache service that has the same name.

Workaround:

The other standalone Apache webserver can be started from the command line. It can also be registered as a service that has a different name using:

apache -i -n "Service Name"

See documentation on the Apache Website for more details. However, we recommended that you do not have other webservers on the machine where CiscoWorks is installed.

CSCea18129

Uninstallation (or installation) displays incorrect error message.

Uninstallation (or installation) displays the following error message even if there is no other installation running:

[un]installation is already running

This happens when you are not a member of the local Administrators group.

Workaround:

Install or uninstall as a user who is a member of the local Administrators group.

CSCdz34376

Reinstallation aborts and displays a message that the jpishare.dll is locked.

Reinstallation aborts after displaying messages that the files jpishare.dll and jpins32.dll are locked.

Workaround:

Close all the browser sessions and the Java Plug-in instances that are running in the server and restart the installation.

CSCdx71019

You cannot uninstall CiscoWorks Common Services if disk space is insufficient.

CiscoWorks Common Services cannot be uninstalled if disk space is insufficient. This is because the installer cannot allocate sufficient temporary space.

Workaround:

Delete the CSCOpx folder and clean the registry, manually.

CSCdt63101

When installing CiscoWorks as non-root user, an error message appears.

When installing CiscoWorks under a non administrator account on Windows 2000, the following message appears:

Setup Initialization Error 
Setup has detected that unInstallshield is 
in use. Please close unInstallshield and 
restart setup. 
Error432.

When you click the OK button, installation terminates.

Workaround:

Run installation from a local administrator's account.

CSCdt32795

CiscoWorks malfunctions if operating system is upgraded after installation.

CiscoWorks processes do not start normally after Operating System upgrade.

Workaround:

See the "Operating System Upgrade" section.

CSCds90562

Daemon manager fails to run if CiscoWorks home directory is encrypted.

CiscoWorks does not support encrypted directories.

Workaround:

None. Do not install CiscoWorks in an encrypted directory.

CSCeb03515

When you uninstall, resintall or upgrade, an error message,
Verify Stopped Processes
appears.

This error occurs when a Java-Plugin is running or browsers using Java-Plugins are running.

The error message states that the wizard will verify whether the CW2K files are being used by other running processes.

When you click Yes, the wizard lists a process that still uses CW2K files. You must stop these process.

Workaround:

Close all the browsers and Java-Plugins when the errors occurs.

CSCsa04303

All files in the temporary directory are not cleaned by CWCS after installation.

During installation, the files are placed in the setup directory under TEMP.

After installation some of these files are not removed from the directory.

Workaround:

Close all the files under: %TEMP%\_ISTMPx.DIR, where x is one or two digits.

CSCsa04369

LIBEAY32.dll and SSLEAY32.dll not found errors occur when you try to upgrade after aborting the previous upgrade attempt.

The error occurs during the second attempt to ugrade from CWCS 2.2 to CWCS 3.0 after you abort the first attempt.

Workaround:

During the first upgrade attempt, backup the system. If the upgrade fails or stops, restore the data from the backup.

CSCsa22674

CWCS 3.0 installation on IPv6 configured machine fails without a warning.

When you install CWCS 3.0 on a IPv6 configured machine, setup.exe aborts immediately.

Workaround:

Reconfigure the machine for IPv4, then install CWCS 3.0.

CSCsa26294

Installing Ciscoworks IDU returns an error message stating that there is not enough space on the drive to extract the package.

When installing CiscoWorks IDU, this error message appears:

There is not enough space on drive c:\ to 
extract this package.

This error message appears when the available hard disk size is a multiple of 4GB (For example, say 8GB, 20GB, or 68GB, etc.)

Workaround:

Download, add or delete files on your computer so that you do not have a multiple of 4GB on your hard disk.

CSCsa16542

Installation fails if the install path is long.

If installation directory path length exceeds 1024 characters the installation will fail.

Workaround:

Specify a short custom path.

CSCsa04407

Uninstallation exits when the drive is full.

When you uninstall by selecting Start > Program Files > CiscoWorks > Uninstallation, an error message appears if the drive is full.

Workaround:

Free up some space and then start uninstallation.


CiscoWorks Homepage Known Problems

Table 4 CiscoWorks Homepage Known Problems 

Bug ID
Summary
Explanation

CSCin26518

Cannot list files in a drive through file selector.

You cannot list files in a drive through file selector. This occurs only when you map the drive using IP address.

Workaround:

Map the drive using hostname.

If the machines are in different domains, you have to set up proper trust between the domains before mapping the drive using hostname.

CSCin07663

CPU hog by javaw.exe.

Occasionally, javaw.exe hogs CPU if CiscoWorks server is run for a long time.

Workaround:

Stop the daemon manager. If the process still hogs CPU, terminate the process or reboot the machine.

CSCin03389

Adhoc template fails for some catalyst devices.

Adhoc template fails for some catalyst devices. A successful jobs appears as Unsuccessful.

Workaround:

Disable debug in the device and run the job.

CSCdw61688

JOS:Character circle-c corrupted with Japanese font.

In all platforms, at the bottom of each Help window, the statement,

Copyright (c) 2005, Cisco Systems, Inc. All rights reserved.
has corrupted character for (c).

Workaround:

Display the correct character by choosing English encoding of the browser.

CSCdw11344

Telnet succeeds when TCP fails.

The commands tcp/udp small servers work only for IOS and they are disabled by default for the IOS version 12.0M or higher.

Workaround:

None.

CSCsa04318

You can login to CiscoWorks while skipping security alert.

When you login and click No in the security alert box you can proceed to CiscoWorks homepage.

Conditions:

The server must be in non-SSL mode.

Workarounds:

Close the browser after clicking the No button.

Or

Run the server in SSL mode.


Software Center Known Problems

Table 5 Software Center Known Problems 

Bug ID
Summary
Explanation

CSCdt04070

No error message appears when network connection is lost.

An error message does not appear if the network connection is lost during the download of device packages from Cisco.com.

Workaround:

None.

CSCsb01970

Software Center framework does not sanctify application registration and un-registration

Inconsistent and unexpected behavior observed in Common Services > Software Center flows.

This includes Internal Server Error, which appears when you launch the screens.

This is observed after various combinations of uninstallation, reinstallation, and upgrade of Ciscoworks Applications (like IPM).

Workaround:

1. Open: $NMSROOT\lib\classpath\com\cisco\nm\xms\
psu\conf\tag.properties file

where $NMSROOT is the CiscoWorks installed directory

2. Remove additional empty lines between entries, if any.

3. Remove duplicate entries manually.

4. Restart the Daemon Manager

Or,

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one

CSCsa39122

Inconsistent behaviour when you install inter-dependant packages from GUI.

This problem occurs when you:

1. Install a package that depends on another package of a different product.

2. Do not select the package of a different product.

Workaround:

1. Download the packages to a server side directory through CLI or GUI.

2. Install the packages.

3. In the GUI, select the required dependant package.

Or,

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one

CSCsa30274

In LMS 2.5, psucli.sh/psucli.exe deletes some packages.

This occurs in CLI when you use the Multiple Product option. When different products have the same device package name, Software Center deletes some packages.

Workaround:

If the same package name exists in multiple products, do not use the multiple product option in CLI.

Instead select the required product.

CSCsa08814

Package size and posted date of the Device Update are unavailable.

When you go to Software Center > Device Updates > Check for updates, the package size and posted date are unavailable.

This occurs:

When you select CiscoView or Integration Utility for device package updates.

Or

When you choose the source location as Server side path in the Software Center > Device Updates > Check for updates Wizard.

Workaround:

None.

CSCsa30580

Software Center does not accept Cisco.com login credentials with white spaces characters.

Software Center will not accept the customer's Cisco.com password if it contains white spaces characters.

Workaround:

Change the Cisco.com password.

CSCsa89029

Proxy settings require a username and password to be set.

Common Services > Software Center does not allow download to proceed, if a non authenticating proxy server is configured in Server > Security > Proxy Settings UI.

This will happen only if you configure a non authenticated proxy server.

Workaround:

Enter dummy characters for the proxy username and password fields.

Or,

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one


Integration Utility Known Problems

For Windows users, the file NMIDBOptions.properties contains Cisco.com passwords, in an encoded form, and is accessible only to root/admin users or any member of the casusers group. Root/admin access to the host needs to be restricted if Cisco.com password security is a concern.

For Windows users, the file NMIDBOptions.properties is not protected from general access.

If Cisco.com password security is a concern, you should disable the Cisco.com update option, and manually download the zip file from the Cisco.com location:

For Internet Explorer: http://ftp.cisco.com/cisco/netmgmt/ciscoview/5.0/packages/nmidb.n.zip

where n is the version number.

For Netscape Navigator:

ftp://username@ftp.cisco.com/cisco/netmgmt/ciscoview/5.0/packages/nmidb.n.zip

Table 6 Integration Utility Known Problems 

Bug ID
Summary
Explanation

CSCsa38861

Installation proceeds before integration is completed in NMIM 1.6.

During integration with NMS, if you click once or twice on the DOS window, the installation proceeds before integration gets completed.

Workaround:

Do not click on the DOS window during installation.

CSCin32985

Cannot integrate with Netview 6.x/7.x adapter.

This problem occurs if you use NMIDB 1.0.067 or later and:

1. Perform integration with Netview 6.x/7.x adapter.

A dialog box that displays only the OK button appears.

2. Attempt to close this dialog box.

It does not close and Integration stops.

Workaround:

Download the latest Netview adapters from Cisco.com and use them for integration.

CSCin23798

Cannot upgrade to latest NMIDB by clicking Get NMIDB in Integration Utility GUI in rare scenarios.

This problem occurs if the Integration Utility process was terminated or the local machine was rebooted during the previous NMIDB extraction.

If you click Get NMIDB in the Integration Utility GUI, this message appears erroneously:

NMIDB is up to date

Workaround:

Remove VersionInfo.properties file from the following directory:

CiscoWorks installation directory\nmim\

CSCin08471

Integration with third party NMS should be performed after installing CiscoWorks in a specific scenario.

If you enable CiscoWorks server for SSL mode after installation, integration with third party NMS should be performed later.

Workaround:

If SSL mode is enabled for the CiscoWorks server, we recommend that you perform integration with a third-party NMS after installing CiscoWorks.

This is necessary because any change in protocol requires a reintegration.

CSCdr38931

Error messages may appear when running Change Integration Options on a system with insufficient disk space.

After integration, when you run Change Integration Options, your system extracts NMIDB. If there is not enough disk space to extract NMIDB, the extraction fails.

Workaround:

Free up some disk space and relaunch Change Integration Options. Make sure you have at least 25 MB of free disk space.

CSCdp17559

Login screen appears every time CiscoView is started from the Network Node Manager (NNM) (for example, HP OpenView) using Internet Explorer.

Login screen appears every time you start CiscoView from the Network Management Platform (for example, HP OpenView), using Internet Explorer.

Workaround:

None.

CSCdm91445

If you run the utility to change only application registration information (such as browser, server, and port number), a full integration occurs.

If you change only the application registration information, only application integration should occur. Instead, full integration occurs.

Workaround:

None.

CSCdm61980

Cannot launch CiscoView by double-clicking device icons in NMS after integration.

Some NMS adapters do not support double-clicking device icons from the topology map, even if CiscoView is set as default application (using Change Integration Options).

Workaround:

To change this behaviour from NNM:

1. Right-click and select symbol properties.

2. Change the action from Expand to Execute.

3. Choose CVWEB application for execution.


CA-Unicenter Adapter Known Problems

Table 7 CA-Unicenter Adapter Known Problems

Bug ID
Summary
Explanation

None.

CA-Unicenter adapter does not integrate icons and MIBs.

CA-Unicenter adapter does not use MIBs or device icons from Cisco NMIDB. Adapter uses its own icons for Cisco devices on TNG maps.

Workaround:

None.

CSCdp17571

Numerous popup messages appear during CA-Unicenter adapter execution.

When you integrate with CA-Unicenter adapter in Windows NT 4.0, many popup messages ask for confirmation.

It also occurs while running Integration Utility with -u option set.

Workaround:

This is expected behavior for TNG adapter and does not affect integration of TNG with CiscoWorks. Click OK to continue.

Use the same repository name in the Select Repository dialog box.

CSCdp17554

Reintegration with CA-Unicenter adapter does not work.

Using Integration Utility, integrate with CA-Unicenter adapter.

If you try reintegration after changing parameters, the adapter warns that the applications have been registered earlier. Consequently, changes in application parameters are not reflected.

Workaround:

You must unintegrate, then reintegrate:

1. From the command line, enter:

C:\program files\cscopx\bin\nmic.exe -u

2. Select Start > Programs > CiscoWorks > Change Integration Options and re-enter adapter information.

Numerous popup menus appear.

3. Click OK each time to continue.


Browser Known Problems

Table 8 Browser Known Problems 

Bug ID
Summary
Explanation

None.

If you have a popup-blocker enabled in your browser, popup dialog boxes will not appear.

For popups to appear, you have to disable the popup-blocker, if you have installed any.

CSCsa31202

Tooltips in UII get truncated in Netscape and Mozilla browsers.

If the tooltip for the data cell within HTML scrolling table is large, Netscape and Mozilla browsers truncate the last few characters.

This does not occur for Internet Explorer 6.0.

Workaround:

None.

CSCsa09688

Software and Device downloads do not work if you block popups in Netsscape 7.1.

When you block popup windows in Netscape 7.1, you cannot download any Software or Device updates.

Workaround:

Disable the popup block option in the browser.

CSCdt11838

While launching an application, you are not prompted to install Java Plug-in.

If you install RealJukeBox Netscape Plug-in before you install Java Plug-in, you are not prompted to install Java Plug-in software when you launch an application. A blank screen appears.

In such case a blank screen appears.

Workaround:

Install Java Plug-in manually. For more information regarding the Java Plug-in, see the "Support Information" section.

CSCef12135

Mozilla 1.7 stores session information across separately opened windows.

This occurs when the browsers use the same profile name.

Workaround:

Use different profile names for each instance of Netscape.


General Known Problems

Table 9 General Known Problems 

Bug ID
Summary
Explanation

CSCin37340

The dbRestoreOrig.pl script displays error message.

When you run the dbRestoreOrig.pl script the following error message appears:

CreateService - 'EssentialsDbEngine' The 
specified service has been marked for 
deletion.
or
CreateService - 'CmfDbEngine' The specified 
service has been marked for deletion

This happens if the database is running when the dbRestoreOrig.pl script is run.

Workaround:

Wait for a couple of minutes and then run the dbrestoreOrig.pl script again with the same arguments. If this does not work, reboot the machine and then run the dbrestoreOrig.pl script.

CSCec013271

Restore fails when migrating data to other server.

Wen you restore the backup taken from a CS 2.2 server on a CS 3.0 server, restore might fail if the backup archive has any file or folder with a long path name.

The following error message appears:

ERROR: Restore cannot proceed. Seems you 
are hitting the bug CSCec01327

Workaround:

You have to install the patch cmf2.2-win-CSCec013271.tar on the CS 2.2 server. The patch is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-cd-one

You should install the patch on the CS 2.2 server before taking the backup.

CSCsa47100

Logout from a CS server in an Authentication Server (AS) fails when you access using domain name.

When you access the server in SSO AS mode with fully qualified domain name (example http://hostname.cisco.com:1741), log out does not happen.

Workaround:

1. If PX_HOST property at NMSROOT/lib/classpath/md.properties is configured with fully qualified domain name, accessing the server with fully qualified domain name will work.

But, if the PX_HOST property at NMSROOT/lib/classpath/md.properties is configured as hostname, you have to access the server without using domain name in the url you specify.

2. Close the browser window.

CSCin16992

EDS displays errors when you change the hostname.

The errors appear if you change the hostname without restarting the daemons.

Workaround:

See the following link:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0/user/guide/diagnos.html#wp1054719

CSCin33739

Installation proceeds with errors and applications become inaccessible after installing CiscoWorks.

CiscoWorks installation displays the following error messages:

The ordinal 2821 could not be located in 
the dynamic link library LIBEAY32.dll

or

The ordinal 2821 could not be located in 
the dynamic link library SSLEAY32.dll

After installation, some applications are 
not accessible.

Workaround:

1. Backup the following dlls:

System32\ssleay32.dll

System32\libeay32.dll

2. Delete these dlls from the System32 directory.

3. Uninstall the current copy of CiscoWorks that is causing the problem and reinstall it.

CSCin07838

Cannot invoke CiscoWorks if you start daemon immediately.

Cannot invoke CiscoWorks if you stop the daemon manager and restart it immediately.

Workaround:

Do not restart the daemon manager immediately after stopping it. You must wait for some time for the ports to be released.

CSCin07682

Default button inactive in Java Plug-in Security warning window.

The Java Plug-in Security Warning window which is displayed just before the launch of the Cisco Works home page, has the Grant this Session button as the default button and it is highlighted.

However, if you press Enter it does not affect this button.

Workaround:

Use the mouse to select this button.

CSCea20284

Scheduled Backup does not work.

Scheduled Backup displays the following error when the backup directory is more than 24
characters:

Cannot schedule: The command line cannot 
exceed 259 characters. Invalid command

Workaround:

1. Use a shorter directory.

2. Use Command line Backup or the Back up Data Now option to backup in longer directories.

CSCdz55483

Many processes die soon after you start daemon manager.

Several processes terminate soon after you start daemon manager on a machine that has dual boot configurations, with options of Windows Professional and Windows Server.

Workaround:

None.

CSCdy47479

Database Configuration accepts 1741 as its port.

Currently there is no port availability checking implemented on Windows.

Workaround:

None.

CSCdy46071

Port availability and port occupancy are not checked properly.

If you access the URL
http://hostname:1741 through browser, it launches local web application, instead of CiscoWorks.

This occurs when another webserver is using the port 1741.

Workaround:

Modify the settings of the other webserver to use a different port or uninstall the other webserver.

CSCdw93703

CiscoWorks LMS/RWAN 2.0 memory and Dr Watson errors on Compaq Servers.

Dr Watson error appears on Compaq servers if Compaq Insight Manager is running on Compaq servers where CiscoWorks is also running.

Workaround:

Restart the daemons.

Or

Shut down Compaq Insight Manager.

CSCeb34151

Accessing CiscoWorks applications using Internet Explorer results in a 403 forbidden error.

This happens if you open multiple MC Application windows and access a link under Common Services folder.

This may also occur if you open all the MC Application windows in a specific order.

This is an issue specific to Internet Explorer and does not happen with Netscape Navigator.

Workaround:

Log out of CiscoWorks and log in again.

CSCsa25128

CRMLogger loses messages when it recieves1000 or more syslog messages in milliseconds.

CRMLogger can collect 1000 messages in a second that are coming over a span of 1 second.

When 1000 syslogs are pumped in a millisecond with maximum length, CRMLogger is unable to receive all of them.

Workaround:

None.

If 1000 or more messages are received in milliseconds, there is no workaround.

CSCin63973

CRMLogger loses syslog messages from the device.

This error occurs when debug is enabled or the system is under heavy load.

Workaround:

Disable debug from registry and restart CRMLogger.

CSCsa24921

Packet Capture status displays wrong messages if the packet capture time is less.

When device IP is not reachable, Packet Capture status window appears displays wrong messages. This occurs if packet capture time is less.

Workaround:

Do a packet capture for a longer time.

CSCsa04366

If you send two SNMP queries when there is congestion, the response for the second request fails.

This occurs when the device is flooded with heavy traffic or when it is busy.

Workaround:

None.

CSCin60293

SNMPv3 API accepts unsupported mode information.

This unexpected library behaviour occurs when noAuthNoPriv or authPriv is chosen as SNMPv3 mode.

Workaround:

Choose authNoPriv as the mode.

CSCin59328

CatOS returns the engine parameters only when you initiate two requests.

CatOS returns the SNMP engine ID, boots, and time values only when you initiate two requests.

Workaround:

None.

CSCec82508

When multiple community string support is enabled on Campus Manager, the devices may become unreachable in the topology.

This is caused by the way IOS responds when it has a community defined with no view for it.

Workarounds:

If a separate community string is used for traps from RO/RW communities, then manually add the trap community to the config with an ACL to deny all.

Use the same community strings for traps already configured in the router for RO access.

Do not include the trap community string in the list for multiple community strings in Campus Manager.

CSCed10462

Import Devices from Access Control Server (ACS) feature adds non-Cisco devices into DCR.

This occurs when ACS has non-Cisco devices in its list.

Workaround:

Delete the non-Cisco devices from DCR after importing.

CSCee71246

Cannot import files from mapped drive on windows server.

When you import a file located in a mapped drive the following events can occur:

When you list files under the mapped drive, no files will be listed.

When you enter the filename, it displays an error:

Invalid file format.

When you connect to the remote machine with casuser credentials, it displays an error:

Logon failure:- The user has not been 
granted the requested logon type at 
this computer.

The mounted drive is configured with read/write permission for everyone. This includes the domain user and not the casuser.

Workaround:

Copy the file from the mounted file sytem to the local system and then import.

CSCsa13971

Export feature does not use devices selected in the Device Management screen.

This occurs when you:

1. Login to CiscoWorks.

2. Go to Common Services > Device & Credential Admin > Device Management.

3. Select few devices.

4. Click Export.

Popup window does not have the selected devices.

Workaround:

DCR Export Screen provides a device selector which allows you to select the device to be exported.

CSCin41971

Authentication from NMS fails for valid users.

This occurs when the following conditions are met:

CWCS is installed in a multi-homed device.

ACS/T+ server is configured as login module (through PAM).

The primary IP address of the NMS is not configured as a client in ACS.

Workaround:

The primary IP address of the NMS should be configured as a client in ACS.

CSCsa03531

When you restore CS 2.1 data an error message appears.

The following error appears:

Unable to copy from backup archive folder 
to temporary folder.

This occurs under the following conditions:

When you restore from CS 2.1.

If you do not apply the patch CSCdy52905 before taking backup.

Workaround:

Either:

Before taking a backup, apply the patch CSCdy52905.

Or

Manually add permissions to the required backup archive files as below:

a. Open Windows Explorer.

b. Right click the generation folder (c:\backup-real\cmf21\0) and select Properties.

c. Click the Security tab.

d. Select or deselect the Allow/Deny boxes so that you have permission to read.

e. Click the Advanced button.

f. Enable the Reset permissions on all child objects check boxes.

g. Click Apply and OK button.

The restore will now work.

CSCsa04368

Automatic backup fails when you upgrade from CS 2.1 or CS 2.2 to CS 3.0. This occurs if you cancel the previous attempt to upgrade during the backup.

This occurs only during upgrade.

Workaround:

If there is a proper backup for the first install, there is no need to backup in the second install. You can restore from the successful backup taken earlier.

or

If the backup is not taken during first install or if the backup fails during first install, you can restore from the previous backups.

CSCsa04022

Cannot access CiscoWorks Server when you restart DaemonManager.

When you restart DaemonManager, all the processes take some time to come up. This causes a delay in accessing the CiscoWorks Server.

Workaround:

Wait for a few minutes. Now run the process status command pdshow.

CSCsa34882

Ethereal or Windump show two SNMP packets in the trace when only one packet is sent out.

This occurs when the following interfaces are found:

Broadcom NetXtreme Gigabit Ethernet for hp.

Broadcom NetXtreme Gigabit Ethernet for hp Deterministic Network Enhancer Miniport.

These interfaces are listed as two interfaces although it is one interface.

Workaround:

None.

CSCsa06695

CS 3.0 CRMLogger will not dynamically detect the log File name change as CS 2.2.

Some registry keys are not picked up dynamically.

Workaround:

Restart CRMLogger if the log file name is changed.

CSCsa36841

Add/Remove operation can occur automatically when you Create/Edit groups in the Group Admin UI.

When you Add/Remove devices in the Membership page and refresh the browser, the next device will also be added or removed.

Workaround:

None. Repeat the Add/Remove operation.

CSCsa20444

Job state changes to Cancelled even after the job is completed successfully.

This problem is only seen for periodic jobs, with no job history maintained.

This occurs when you:

1. Create a job.

2. When the job is running click Stop button, but do not press OK in the stop confirmation UI.

3. After the jrm.log confirms the successful completion of the job, press OK.

The run state of the succeeded job to Cancelled.

Workaround:

None.

CSCsa26875

Error messages appear when you stop jobs.

When you stop jobs before their completion, some error messages appear such as:

Cannot stop job 1064.14.

The problem occurs when the you try to stop the job just milliseconds before the completion of job.

Workaround:

Stop the job again to see the proper error message.

CSCsa23339

Two different users cannot create private groups with the same name.

Error messages appear when two different users create private groups with the same name in User Defined Groups.

Workaround:

Create a separate folder with any name and then create the private groups.

CSCsa21220

During DCR slave configuration no error messages appear when you duplicate devices.

When a standalone DCR server is configured to be slave with Add current devices to master option, it does not display duplicate devices error messages similar to device import/export screen.

Workaround:

None.

A warning message appears before you do the actual configuration change.

CSCsa34105

Upgrade from CS 2.1/CS 2.2 to CS 3.0 fails during backup.

The backup fails and the backup.log generates errors. This problem occurs if Daemon Manager does not run during backup.

Workaround:

Start the Daemon Manager and start the upgrade again.

CSCef86829

In DCR, export from file takes longer time than the export from device selector.

This occurs when you try to export many devices using the export from file option. The time taken to export increases exponentially.

For example, for 5000 devices, it takes 20 minutes and for 10000 devices, it takes 60 minutes.

Workaround:

Customer can use export from device selector option.

CSCsa43873

In LMS 2.5, groups are copied in backup-restore from master to master.

Additional shared groups appear after you backup or restore from a master of one domain to a master of another domain.

This problem appears only in a remote case where a common slave exists for two different masters.

For example: 
When there are two DCR domains, M1 with 
Slaves S11 and S12, and M2 with slaves S21 
and S22. Now, if you restore after you take 
a backup in M1 and make S12 a slave of M2, 
S12 will become the common slave of M1's 
backup and M2. The groups of M1 and S11 
remain in M2 instead of being removed.

Workaround:

1. Change the mode of Master to Standalone. This will remove all the remote shared groups (groups from other machines) in M2's DCR domain.

2. Reconfigure the Master/Slave in DCR UI.

CSCsa39624

In RME 4.0, you can see devices directly under /CS@hostname (Common group root) in the Device selector screens.

This problem occurs when you import many devices (around 2000 or more) with unknown device type. RME discovers the device type and updates DCR.

Workaround:

Restart RMEOGSServer using pdterm and pdexec commands. If the problem still persists, restart CiscoWorks daemon manager.

CSCsa22443

Cannot stop downloading of Software Center device package headers to temporary folder when you click Cancel.

This problem occurs when you:

1. Go to Device Updates > Get Updates.

2. Click Next in the first screen of the wizard.

3. Click Cancel in the second screen.

In Netscape, you will see the list of available packages.

In Internet Explorer, you will see the default screen.

The device package headers will be downloaded to temporary folder.

Workaround:

To cleanup the temporary download location explicitly:

1. Stop the Daemons services:

In Solaris, enter /etc/init.d/dmgtd stop.

In Windows, enter net stop crmdmgtd.

2. Remove the contents of the directory under NMSROOT/temp/psu.

3. Restart the Daemon services.

In Solaris, enter /etc/init.d/dmgtd start.

In Windows, enter net start crmdmgtd.

CSCsa20428

In Netscape 7.1, a forbidden error message appears when you launch a second Netscape browser with the same CS server.

This problem occurs when you:

1. Launch CWHP in a netscape browser.

2. Launch a second netscape browser with the same CS server.

The following 403 forbidden error appears:

Forbidden
You don't have permission to access 
/cwhp/cwhp.applications.do on this 
server.

Workaround:

Do not disable cookies in the browser.

CSCsa13198

Modified RoleDefinition does not get updated to ACS when you register an application for the second time with ACS.

This problem occurs when you:

1. Register an application with ACS.

2. Modify the RoleDefinition by editing the RoleDefinition.xml file.

3. Unregister the application.

4. Register the application again.

The changes made to the roles will not be visible from the ACS. The ACS server maintains the RoleDefinition of the first registration.

Workaround:

Either:

Manually edit the required roles and tasks through ACS.

Or

Use a new ACS server with which the application has not registered before.

CSCin22086

JRM does not schedule jobs properly when you change the system time manually.

JRM time does not reset when you change the system time manually.

Workaround:

Restart Daemon Manager. To do this:

1. First, stop the Daemon Manager by entering:

net stop crmdmgtd

2. Now, start the Daemon Manager by entering:

net start crmdmgtd

CSCsa37597

Wrong error messages appear when you create groups with User Defined Fields (UDF) names with some special characters, in DCR Admin page.

Wrong error messages appear if the UDF labels:

Contain two consecutive periods.
For example, udf..attribute.

Begin with a period.
For example, .udf_attribute.

End with a period.
For example, udf_attribute.

Workaround:

Do not enter special characters in the UDF names.

CSCsa29023

If you give wrong SNMPv3 credentials when Multiple Community String (MCS) is enabled, SNMPv1/v2 credentials are not taken into consideration.

Multiple community string is not applicable only to SNMPv3. This is available only for SNMPv1/v2.

Workaround:

None.

CSCsa30660

Deletion of a large number of devices in the DCR master takes a lot of time.

This occurs when you configure a DCR master with many slaves, and then delete a large number of devices. The changes appear after some delay.

Workaround:

None. Do not delete large number of devices at a time in the DCR master.

CSCsa31336

Exceptions occur in DCR CLI when Daemon Manager is down.

When Daemon Manager is down, the DCR CLI will give exceptions and authentication failure.

Workaround:

None.

CSCsa32420

Errors occur when you include some special characters and JavaScripts in the User Defined Fields (UDF) labels.

When RME reports display these UDF labels, the JavaScripts will cause problems.

Workaround:

Do not include JavaScripts in the UDF labels.

CSCsa39927

Wrong error message appears when you invoke DCR CLI in ACS mode.

The following error occurs:

init device cache failed.

This problem occurs when:

More than 4000 devices exist in ACS and DCR.

Wild card entries exist in the ACS.

Workaround:

None.

CSCsa40726

DCR accepts hostnames with periods.

When you add or edit devices in DCR, it accepts hostnames with periods.

Workaround:

None.

Do not enter hostnames with periods.

CSCsa37988

In DCR, the IP address field accepts broadcast and multicast address.

In Device and Credentials > Device Management > Device property screen, the IP address field accepts broadcast and multicast addresses.

Workaround:

None.

Enter only valid class A, B and C IP addresses.

CSCsa43396

DSBU does not retain parent-child relationship in the presence of a duplicate device.

This problem occurs when you configure a slave.

For example:

1. Let M be a master with DSBU cluster C1 and member M1.

2. Let S be standalone with DSBU cluster C1 and member M2.

1. Now make S a slave of M allowing its devices to be added to M.

Here, C1 under S is taken as a duplicate and will not be added. However M2 is added without any change in its parent-dsbu-id.

M2 retains an invalid device-id as parent id.

Workaround:

Make sure that there are no duplicate DSBU clusters or members between the master and slave, before slave configuration.

CSCsa44158

DCR device selector shows only first level groups in User Defined groups.

This problem occurs when you create groups, under User Defined Groups, with empty rules in a hierarchal manner.

Workaround:

None.

CSCsa44642

Fewer System Defined Groups groups appear after multiple mode changes in OGS.

This problem occurs when you switch a server from slave mode to standalone mode many times.

For example:

1. Configure a master (M) and a slave (S).

2. Move S to standalone mode and delete a few devices from S.

3. Once again, configure S as a slave of M.

4. Query the CMFOGSServer on S, to get the number of System Defined Groups.

S will now have fewer number of groups and leaf level groups will be missing.

Workaround:

Restart the CMFOGSServer on S to create all the System Defined Groups. To do this:

1. To stop it, enter
NMSROOT/bin/pdterm CMFOGServer

2. To start it, enter
NMSROOT/bin/pdexec CMFOGServer

CSCsa44801

Devices of a group with INCLUDELIST in their rule do not appear in the DCR device selector.

If you create groups with a Rule Expression and an INCLUDELIST, the devices in the INCLUDELIST do not appear in the DCR device selector.

However, if the rule contains only INCLUDELIST, without any rule expressions, this problem does not occur.

Workaround:

None.

CSCsa44615

Errors appear when you change the DCR mode from slave to standalone.

Occasionally fatal errors occur due to the DCR event parsing.

Workaround:

None.

CSCsa44161

Updation of group with empty rules in CS 3.0 do not appear in application Group Admin screen.

When you create groups with empty rules in Common Services and then edit their details, the updated changes do not appear in applications.

Workaround:

None.

CSCsa45024

Deletion of a large number of devices in the DCR GUI takes a lot of time.

It takes a long time for you to delete a large number of devices (> = 5000) in the DCR GUI.

Workaround:

Delete devices in batches of 1000 or 2000.

CSCsa44940

Devices do not appear in a slave when you restore from CS 2.1 and CS 2.2.

When you restore from CS 2.1 and CS 2.2, devices do not appear in the DCR or Group Admin UI.

Workaround:

1. Open NMSROOT/MDC/tomcat/webapps/cwhp/
WEB-INF/classes/trans.properties file.

2. Change the transaction id to -1.

3. Restart the CMFOGSServer. To do this:

To stop it, enter
NMSROOT/bin/pdterm CMFOGServer

To start it, enter
NMSROOT/bin/pdexec CMFOGServer

CSCsa45039

DCR Export does not finish if filepath has spaces.

This problem occurs if the filepath is long or the filename has spaces in between.

For example:

1. Export the selected devices to a path like C:\Program Files\ExportFile.csv.

The export does not occur.

Workaround:

Use short forms (8.3 DOS filenames) instead of filenames with spaces.

For example:

You can use C:\progra~1\cscopx instead of C:\Program files\cscopx

Or,

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one

CSCeg26913

JDK crashes and Notification Services (NOS) does not receive any NOS messages.

When this problem occurs:

NOS will not receive any NOS messages (however, FH and AAD will continue to work).

Core file will be dumped in /opt/CSCOpx directory.

A file called hs_err_pid1452.log will be created. After the crash the PID of the NOSServer changes.

For example, the output of pdshow NOSServer will be:

Process= NOSServer
State = Failed to run
Pid = 0
RC = 0
Signo = 6
Start = 11/27/04 08:55:28
Stop= 11/28/04 04:37:52
Core = Core file created.
Info = Application failed or was 
registered incorrectly.

Workaround:

Restart the daemon manager.

CSCsa47654

On import, devices do not show up in DCR device selector in DCR page.

This happens, when you import devices to DCR in batches of 1000 devices consecutively, with Auto sync feature from DCR to RME enabled.

Workaround:

1. Open NMSROOT/MDC/tomcat/webapps/cwhp/
WEB-INF/classes/trans.properties file.

2. Change the transaction id to -1.

3. Restart the CMFOGSServer. To do this:

To stop it, enter
NMSROOT/bin/pdterm CMFOGServer

To start it, enter
NMSROOT/bin/pdexec CMFOGServer

CSCsa82899

Tomcat is not running because of CCR exception.

The exception is detected in native code outside the VM. Check the NMSROOT/MDC/tomcat/logs/stdout.log for details.

Workaround:

None.

CSCsa89294

Setting a proxy may break certain applications.

Applications such as Campus Manager and Device Center may not work properly. Device Center may show a blank screen, and Campus Manager applications may fail to connect to ANIServer.

This can happen if a proxy server is configured within CiscoWorks and you run any Common Services Software Center download operation.

Workaround:

Remove the proxy server configuration, and restart CiscoWorks Daemon Manager.

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one

CSCsa66745

Issues while restoring the backup data in the Windows machine.

The system call from perl, which calls the tar.exe executable, is not releasing the directory immediately after system call ends. Hence the subsequent attempt to rename the directory fails.

Workaround:

Install Common Services 3.0 Service Pack 2.

CS 3.0 SP 2 is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-cd-one

CSCsa83440

Cannot resize the columns in HTML scrolling tables.

This is the UI behavior.

Workaround:

Place the cursor on top of the text (do not click). The entire text present in the column will show up.

CSCsd21327

CMF database fails to run and throws the following Sybase Assertion error message:

*** ERROR *** Assertion 
failed: 100909 (9.0.0.1383). 

100909 is the Assertion ID.

Following are the scenarios where Assertion Error might appear:

1. If you use any third-party backup software to back up a live, running database, the Assertion Error might be thrown. This is because some of the database pages that have been modified will be in the database server cache, so the database file will be in an inconsistent state.

2. If you use any anti-virus software. The reason is, Adaptive Server Anywhere performs many reads and writes other than the normal I/O operations, which contribute to the good performance of Adaptive Server Anywhere. However, anti-virus software might detect this as a potential problem and quarantine the file. This becomes hazardous if the .log or temporary files are quarantined, and it may cause corruption by interfering with the normal functions of the database. Poor performance can also occur if the anti-virus software is checking all I/O operations performed by the database server.

Workaround:

We recommend that you do not use third-party backup software for backing up a running database.

We also recommend that you configure your anti-virus software so that it must not scan the NMSROOT/databases directory.

NMSROOT is the directory where you have installed CiscoWorks.

CSCsd40367

Software Center scheduled jobs execute 50 minutes before the schedule.

Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.

It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled backup and/or compaction of database are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.

The following time zones are affected:

Adelaide (GMT +9.30)

Hobart (GMT+ 10.00)

Sydney (GMT + 10.30)

Workaround:

Reschedule the jobs by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.

CSCsd40375

Australian day light settings affect the API to return time.

Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.

It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled jobs are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.

The following jobs are affected:

PSU Device Downloads.

Sample job through jobcli

The following time zones are affected:

Adelaide(GMT +9.30)

Hobart(GMT+ 10.00)

Sydney (GMT + 10.30)

Workaround:

Reschedule the jobs by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.


CiscoView Known Problems


Note To view the known problems for a specific device package release, refer to the Readme file provided with that release.


Table 10 CiscoView Known Problems 

Bug ID
Summary
Explanation

CSCsa28414

All installed CiscoView device packages are loaded during a Tomcat startup.

On a low-end machine (for example, one with a 600 MHz CPU and 512 MB of RAM), a Tomcat restart takes around 2-3 minutes. During the restart, CiscoView loads all installed device packages.

Workaround:

None.

CSCea61377

Scrollbar does not appear when you open a Monitoring dialog box in Internet Explorer.

This problem occurs if you:

1. Have a device open in CiscoView.

2. Right-click the chassis view.

3. Select Monitor to open a Monitoring dialog box.

A scrollbar does not appear even if the resulting dialog box is not wide enough to fully display its contents.

Workaround:

Either reduce the size of the dialog box or hide the Windows taskbar.

This problem does not occur in Netscape Navigator or Mozilla.

CSCea89084

Graphs in the Monitoring dialog box do not appear as required.

Observed on AP1200 device. There are problems with the graphs for the following objects in the UDP Monitoring dialog box (Monitor > Device > UDP):

udpNoPorts: Y-axis interval values repeat. Also, incremental Y-axis values are inconsistent.

udpOutDatagrams: Y-axis interval values are congested.

Workaround:

None.

CSCin45650

DynAPI error occurs after right-clicking a component that is not associated with a menu.

When you right-click a component that is not associated with a menu a DynAPI error occurs.

Workaround:

None.

CSCin40139

Blank Monitoring dialog box is displayed after a refresh.

When you transition from one Monitoring dialog box to another, the dialog box goes blank if you:

1. Select Device > Monitor > IP.

2. After the dialog box opens, change the refresh rate to 5 seconds.

3. Click the Category box.

4. Wait for the next refresh takes place before you select a category.

Workaround:

None.

CSCin35001

Multiple selection function does not work as expected.

This problem occurs when:

After making a multiple selection and right-clicking the selection, the following message is displayed:

Please select a component.

The selection you made is no longer active.

Workaround:

Hold down the Ctrl key when making multiple selections and right-click on these selections.

You hold down the Ctrl key with a port already selected and select a second port.

The first port is deselected.

Workaround:

Hold down Ctrl key before selecting the first component in a multiple selection.

CSCdz86911

Apply button is enabled in read-only dialog boxes.

This problem is observed on AS5400 device. It occurs when you:

1. Right-click and then select Configure > System Software after selecting a device

Although the dialog box does not contain read-write objects, the Apply button is enabled.

2. Click Apply and the status bar displays the message Modification Success.

Workaround:

None.

CSCsa25335

Cannot launch CiscoView.

While working in CiscoView, you may find that your CiscoWorks session has timed out or that your network has temporarily gone down.

When you start a new CiscoWorks session, launch CiscoView, this error message is added to the Tomcat server process log:

action: Looking for Action instance for class com.cisco.nm.cvw.guiservlet.CvGuicontroller EXCEPTION in GUIController.perform: java.lang.NullPointerException

Workaround:

Start a new CiscoWorks session, restart all daemons, and then launch CiscoView.

CSCin61471

Pie chart in CiscoView 6.0 Monitoring dialog box displays the same color for different MIB objects.

When a pie chart is displayed by a monitoring dialog box in CiscoView 6.0, the MIB objects within that dialog box should be indicated by different colors.

Instead, the same color is used to indicate the various MIB objects.

Workaround:

None.

CSCdu71257

Cannot modify read-write MIB variables in ATM RM IF Config dialog box through CiscoView 5.3.

This problem occurs when you:

1. Launch CiscoView 5.3 and open the chassis view for a Catalyst 8500 device.

2. Right-click the chassis view and select Configure > ATM RM Interface > ATM RM IF Config.

3. Modify any of the following read-write MIB variables and then click OK:

rmIfOutPacingRateRequested

mIfLinkDistance

rmIfBestEffortLimit

The changes are not applied to these variables.

Workaround:

Modify the values for these MIB variables using SNMP.

CSCin40470

Problems with GUI elements in Syslog Configuration dialog box.

This problem occurs when you:

1. Launch CiscoView 6.0 and open the chassis view for a device.

2. Right-click the chassis view and select Configure > Syslog Configuration.

The Log Size and Logging Level fields are wide enough to display only one character.

Also, the check boxes and buttons in this dialog box are improperly aligned.

Workaround:

None.

CSCin44398

Code column entries in VoIP Peer Configuration dialog box are not fully displayed.

This problem occurs when you:

1. Launch CiscoView and open the chassis view for a Router 1700 device.

2. Right-click the chassis view and select Voice Configuration > Dial-Peer Configuration > VoIP Peer Configuration.

The Code column is not wide enough to fully display entries in that column.

Workaround:

None.

CSCin50997

JavaScript error occurs after PIX Device Manager (PDM) is launched in CiscoView 6.0.

This problem occurs when you:

1. Launch CiscoView 6.0 and open the chassis view for a PIX device.

2. Launch PDM.

A JavaScript error message, in addition to the authentication dialog box, appears.

Workaround:

None.

CSCsa33676

Correct icon for IPv6-enabled interfaces is not displayed.

This problem occurs when you:

1. Launch CiscoView and open the chassis view for a device.

2. Right-click the chassis view and select IPv6 > IPv6 System Information.

3. Click Interface Details.

4. Select a slot and an interface and then click OK.

The icon used to indicate whether IPv6 is enabled on an interface is not updated as expected. Thus, the correct icon does not appear.

Workaround:

Close and then reopen the dialog box.

CSCsa30779

Selected port/module is not completely highlighted.

This problem occurs when you:

1. Using Netscape Navigator, launch CiscoView and open the chassis view for either a Catalyst 3750 or 6000 device.

2. Click either a module or port to select it.

Only the left side of the selected module/port is highlighted by a yellow border.

Workaround:

None.

This problem does not occur in Internet Explorer.

CSCin76816

Able to install IPv6 device package in CiscoView 6.0.

Since IPv6 is supported only by CiscoView 6.1, you should not be able to install the IPv6 device package if you are running CiscoView 6.0.

However, you can do so via Software Center.

Workaround:

None. Although you can install the IPv6 device package in CiscoView 6.0, IPv6 functionality will be available only if CiscoView 6.1 is running.

CSCsa37082

Object Grouping Services (OGS) exception listed in stdout.log file.

After opening a new chassis view or refreshing a chassis view that is already open in CiscoView, the following exception is added to the stdout.log file:

java.io.FileNotFoundException log/OGSClient.log (No such file or directory)

at java.io.FileOutputStream.openAppend
Native Method)

at java.io.FileOutputStream.<init>
FileOutputStream.java177)

at java.io.FileOutputStream.<init>
FileOutputStream.java102)

at java.io.FileWriter.<init>
FileWriter.java61)

at org.apache.log4j.FileAppender.setFile
(FileAppender.java284)

at org.apache.log4j.RollingFileAppender.
setFile(RollingFileAppender.java198)

at org.apache.log4j.FileAppender.
activateOptions(FileAppender.java)

Workaround:

None. This does not degrade CiscoView functionality in any way.

CSCsa38535

CiscoView 6.1 displays IP address instead of device name in Device Name/IP field.

With the chassis view for a device open in CiscoView, the Device Name/IP field displays the IP address for that device, even if a name has been entered in the DCR.

Workaround:

None. This does not degrade CiscoView functionality in any way.

CSCin79203

CiscoView sometimes displays partial table values.

When the length of a table value exceeds the width of its column, CiscoView displays the first part of that value and appends it with an ellipsis (...).

Workaround:

To view the entire table value, place the cursor over the ellipsis at the end of the desired entry.

A tool tip that displays the entire value appears.

CSCsa35308

CiscoWorks server performance decreases after opening multiple Monitoring dialog boxes.

This problem occurs when you:

1. Open multiple Monitoring dialog boxes (10 on a low-end server; 15 on a high-end server) for a CiscoWorks server from clients with multiple CiscoWorks and CiscoView sessions active.

The dialog boxes refresh properly and the server performs normally.

2. Open additional Monitoring dialog boxes.

Server performance decreases and some of the dialog boxes stop refreshing. The following message is displayed:

Action Cancelled. The requested page may not be available. Try refreshing the browser.

Workaround:

Refresh the browser by typing either Ctrl+R or F5. The Monitoring dialog boxes will now refresh properly.

CSCsa39302

Partial discovery of device occurs.

This problem occurs when you:

1. Launch CiscoView and open the chassis view for a device.

2. While CiscoView is discovering the device, change its SNMP credentials.

CiscoView does not complete the discovery of the device. As a result, an incomplete chassis view appears.

In addition, any configuration changes or menu selections made result in an error.

Workaround:

Close and then reopen the chassis view.


Internally-Found Resolved Problems

Table 11 Internally-Found Resolved Problems 

Bug ID
Summary
Additional Information

CSCin39041

Login Panel was not displayed for nonnumeric TACACS value during installation.

This problem has been resolved.

CSCdz03228

Some log files generated by CiscoWorks 2000 applications did not print timestamp.

This problem has been resolved.

CSCin24499

dbRestoreOrig.pl could not validate the values for dsn and dmprefix parameters.

This problem has been resolved.

CSCdz84877

TIB/Rendezvous (Tibco) process used lot of memory space.

This problem has been resolved.

CSCin31900

The Back button did not work properly.

This problem has been resolved.

CSCin27603

ACS configuration was lost on upgrading.

This problem has been resolved.

CSCea22858

You could run two installations at the same time launching them from two Terminal Server clients.

This problem has been resolved.

CSCdz79929

Misleading message at the end of Installation.

This problem has been resolved.

CSCdy71772

After uninstallation, some files and directories might be left under the uninstallation directory.

This problem has been resolved.

CSCin28220

Could not logout from CiscoWorks desktop.

This problem has been resolved.

CSCea59420

The interface link in the Management Station to Device screen broke if the client used the hostname to access the server.

This problem has been resolved.

CSCdz53375

Configuration dialog box was sometimes hidden when launched.

This problem has been resolved.

CSCin22027

The SSL Information collected during installation was not retained.

This problem has been resolved.

CSCea26728

All dbsrv7 processes could be killed by any authorized user, from the Windows Task Manager.

This problem has been resolved.

CSCea14488

Common Services did not function if hostname was changed.

This problem has been resolved.

CSCin41906

CiscoWorks applications that used Java Plug-in could not be launched from NNM 6.4 web console.

This problem has been resolved.

CSCeb15839

Apache Webserver supported the TRACE / TRACK methods.

This problem has been resolved.

CSCeb13529

Possible security hole in
Apache mod_jk module.

This problem has been resolved.

CSCeb44684

PIX MC pages not displayed.

This problem has been resolved.

CSCdx29774

Change password dialog boxes disappeared behind Setup window.

This problem has been resolved.

CSCeb46559

MICE/CAM had to communicate via HTTPS with ACS3.2.

This problem has been resolved.

CSCin21880

Installation did not accept special characters in passwords.

This problem has been resolved.

CSCeb08489

Login panel displayed the username of the previous user and inherited the privileges of the current user.

This problem has been resolved.

CSCeb08436

The ESS process of CiscoWorks broadcasted on UDP port 42350.

This problem has been resolved.

CSCea49922

Error occurred after clicking and then right-clicking on AS5400 device component.

This problem has been resolved.

CSCea63238

Unable to change administrative status when multiple ports were selected.

This problem has been resolved.

CSCin36951

CiscoView attempted to set values for read-only objects.

This problem has been resolved.

CSCin35050

Monitoring dialog box for multiple port selection in CiscoView 6.0 displayed incorrect values.

This problem has been resolved.

CSCin38886

Device view was not shown if Object Selector was closed before a device was opened.

This problem has been resolved.

CSCin50995

Monitoring dialog box for multiple ports did not act as expected.

This problem has been resolved.

CSCea89091

Updates to display string objects in System Information dialog box were not applied.

This problem has been resolved.

CSCin04752

Could not launch StackMaker online help from CiscoView.

This problem has been resolved.


Customer-Found Resolved Problems

Table 12 Customer-Found Resolved Problems 

Bug ID
Summary
Additional Information

CSCeb04293

Javaw.exe used up 100% of CPU on Windows platform.

This problem has been resolved.

CSCdz81600

Common Services upgrade failed with error, after 95% of the installation finished.

This problem has been resolved.

CSCdy78441

CiscoWorks did not have the capability to perform some basic diagnostic functions like snmpwalk, snmpget, and snmpset.

This problem has been resolved.

CSCdy79475

Backup.pl would execute only when you stopped the daemon manager.

This problem has been resolved.

CSCea62163

Ciscoworks ticker window did not work when proxy was configured on network.

This problem has been resolved.

CSCdy04158

No recovery procedure for CiscoWorks, when CD One, 5th Edition upgrade failed.

This problem has been resolved.

CSCin50393

SSH: CS SSH package supported ssh version 1.99

This problem has been resolved.

CSCdt52492

Applications did not always launch from NMS menu if a browser was not running.

This problem has been resolved.

CSCdt73198

CiscoWorks froze when machines in the network connection were removed.

This problem has been resolved.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html