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Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

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Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

Table Of Contents

Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

New Features

Product Documentation

Time Zone Acronyms and Offset Settings

Multi-homed Machines

Operating System Upgrade

Support Information

Server Requirements

Client Requirements

Enabling Java Console

Integrating with Third-party Vendors

Using CiscoView in ACS Mode

CiscoWorks Roles and Privileges

Modifying the CiscoWorks Roles and Privileges

Device-Based Filtering

Documentation Errata for CiscoView

Known and Resolved Problems

Installation Known Problems

CiscoWorks Homepage Known Problems

Software Center Known Problems

Integration Utility Known Problems

CA-Unicenter Adapter Known Problems

Browser Known Problems

DCR Known Problems

Grouping Services Known Problems

General Known Problems

CiscoView Known Problems

Known Problems in CiscoView Mini-RMON Manager 2.0

CiscoView Resolved Problems

Internally-Found Resolved Problems

Customer-Found Resolved Problems

Resolved Problems in CS 3.0 Service Pack 2

Resolved Problems in CS 3.0 Service Pack 1

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows


This release note is for CiscoWorks Common Services 3.0.3 running on a Windows platform.

The release note contains the following sections:

New Features

Product Documentation

Time Zone Acronyms and Offset Settings

Multi-homed Machines

Operating System Upgrade

Support Information

Integrating with Third-party Vendors

Using CiscoView in ACS Mode

Documentation Errata for CiscoView

Known and Resolved Problems

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New Features

The new features in CiscoWorks Common Services Release 3.0.3 are:

The AcsRegCli.pl command line script that allows you to register individual applications with ACS without affecting the registration status of other applications.

Conflict resolution option in dcrcli overwrites Device and Credential Repository (DCR) data from import source.

Software Center CLI allows you to display the list of dependent packages for a specified package.

Support for Java Plug-in version 1.4.2_08.

Enhancements in Device and Credential Repository (DCR):

Support for HTTP related credentials and attributes

Support for CNS Configuration Engine and CNS Managed devices

See the application documentation for details on the application version that supports these features.


Note CS 3.0.3 does not support a DCR Master-Slave setup with a mix of CS 3.0 and CS 3.0 SP1/CS 3.0 SP2/CS 3.0.3 servers.


Enhancements in Software Center:

Prompt for Cisco.com credentials while selecting, scheduling, and downloading software and device updates

Prompt for Proxy credentials while selecting, scheduling, and downloading software and device updates if you have configured Proxy settings

Support for CiscoSecure ACS 3.3.3 Appliance and CiscoSecure ACS 3.3.3 for Windows Server.

Enhancements in Audit Log.

Audit Log provides information on:

CiscoWorks Local user addition

CiscoWorks Local user modification

CiscoWorks Local user deletion

CiscoWorks login failures

Support for MDF 1.6.

Meta Data Framework (MDF) Package defines device types in a uniform way across CiscoWorks applications. MDF Package allows you to add new device types to the existing set of device types defined in CiscoWorks Common Services 3.0.

The MDF package 1.6 is a cumulative package that includes the new device types added after the release of CiscoWorks Common Services 3.0 as well as those defined in Common Services 3.0 and till MDF package Version 1.5. This package contains new device types, new device type definitions, new device icons, and solutions to some problems in earlier MDF packages.

The MDF package 1.6 contains the following new device types:

Cisco CSS 11503 Content Services Switch(1.3.6.1.4.1.9.9.368.4.5)

Cisco CSS 11506 Content Services Switch(1.3.6.1.4.1.9.9.368.4.6)

Cisco 1803 Integrated Services Router(1.3.6.1.4.1.9.1.640)

Cisco 7604 Router(1.3.6.1.4.1.9.1.658)

Cisco 851 Integrated Services Router(1.3.6.1.4.1.9.1.566)

Cisco 871 Integrated Services Router(1.3.6.1.4.1.9.1.571)

Cisco 876 Integrated Services Router(1.3.6.1.4.1.9.1.568)

Cisco 878 Integrated Services Router(1.3.6.1.4.1.9.1.570)

Cisco ME 2400-24TS-A Switch(1.3.6.1.4.1.9.1.734)

Cisco ME 3400-24TS-A Switch(1.3.6.1.4.1.9.1.736)

Cisco IDS 4220 Sensor(1.3.6.1.4.1.9.1.741)

Cisco IDS 4230 Sensor(1.3.6.1.4.1.9.1.742)


Note Addition of new device types through MDF Package does not guarantee support for these device types in all the CiscoWorks applications. Device support has to be provided by individual applications such as DFM, RME and Campus Manager. For a list of supported device types, see the relevant Product Documentation.


For details on Common Services 3.0 features see:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_chapter09186a00801fc600.html#wp1060149

Product Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


Table 1 describes the CiscoWorks Common Services documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

Printed document that was included with the product.

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/
prod_release_notes_list.html

Installation and Setup Guide for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

PDF on the product CD-ROM.

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/
prod_installation_guides_list.html

Printed document available by order (part number DOC-7817184=).1

Installation and Setup Guide for CiscoWorks Common Services 3.0.3 (includes CiscoView) on Solaris

PDF on the product CD-ROM.

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/
prod_installation_guides_list.html

Printed document available by order (part number DOC-7817183=). 1

User Guide for CiscoWorks Common Services 3.0.3

PDF on the product CD-ROM.

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_list.html

Printed document available by order (part number DOC-7817182=).1

User Guide for CiscoWorks Integration Utility 1.6

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_list.html

User Guide for CiscoView 6.1.2

PDF on the product CD-ROM.

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps4565/products_user_guide_list.html

Printed document available by order (part number DOC-78-17225=).1

Context-sensitive Online help

Click Help from the page you are on for context-sensitive help.

1 See the "Obtaining Documentation" section.


Time Zone Acronyms and Offset Settings

Table 2 shows time zone acronyms supported in the CiscoWorks applications that use the time zone feature.

Column 1—alphabetically lists the supported CiscoWorks time zone acronyms. Change Audit reports may display time zone information differently.

Column 2—lists the spelled out time zone definition.

Column 3—lists the area covered by the time zone.

Column 4—lists the column's offsets from Greenwich Mean Time (GMT).

Column 5—lists the time zone setting for that zone's server.

Column 6—lists the resulting output in reports.

If you generate reports, the output will vary depending on whether the data has been processed through Perl or Java. Table 2 also provides possible outputs for either case scenario.

To ensure that time zones are translated correctly—especially when your devices, servers, and clients are in different time zones—follow these guidelines:

When configuring time zones on managed devices, use the acronyms listed in the Time Zone Acronym Setting on Device column. To set time zones on devices, use the command described in the device-specific Command Reference documentation.

The device should be configured to send syslogs with the appropriate timezone acronym that indicates whether daylight savings is in effect at the time of sending the syslog. This is to ensure that the syslog analyzer or Essentials uses the correct acronym for time conversion.

When configuring time zones on CiscoWorks servers, use the supported values in the Time Zone Setting on Server column.


Note Changes made to the system time zone from outside CiscoWorks applications might not be reflected in already-running CiscoWorks applications. After changing the time zone, restart all CiscoWorks applications.


Table 2 Supported Server Time Zones 

Time Zone Acronym Setting on Device
Definition
Area Covered (Country/City)
Offset from GMT
Time Zone Setting on Server
Output in Report
GMT
Acronym

ACT

Australia Central Time

Australia/ Darwin

+9:30

Adelaide

GMT +9:30

ACT

AEST

Australia Eastern Standard Time

Australia/ Sydney

+10:00

+11:00 (DST)

Brisbane

GMT +10:00

GMT +11:00 (DST)

AEST

AET

Australia Eastern Time

Australia/ Sydney

+10:00

Brisbane

GMT +10:00

GMT +11:00 (DST)

AET

AHST

Alaska-Hawaii Standard Time

Hawaii/ Honolulu

-10:00

Hawaii

GMT -10:00

HST

ART

Arabic Egypt Standard Time

Africa/Cairo

+2:00

+3:00 (DST)

Cairo

GMT +2:00

GMT +3:00 (DST)

ART

CCT

China Coast Time

Asia/
Shanghai

+8:00

Beijing

GMT +8:00

CST

CDT

Central Daylight Time

United States/ Chicago

-5:00

Central Time

GMT -5:00

CDT (DST)

CST

CET

Central European Time

Spain/Madrid

+1:00

+2:00 (DST)

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

CST

Central Standard Time

United States/ Chicago

-6:00

Central Time

GMT -6:00

CST

CDT (DST)

CTT

China Taiwan Time

Asia/
Shanghai

+8:00

Beijing

GMT +8:00

CST

EAST

East Australian Standard Time

Australia/ Queens Island

+10:00

Brisbane

GMT +10:00

EAST

ECT

European Central Time

Europe/Paris

+1:00

+2:00 (DST)

Paris

GMT +1:00

GMT +2:00 (DST)

CEST

EDT

Eastern Daylight Time

United States/
New York

-4:00

Eastern Time

GMT -4:00

EST

EDT (DST)

EST

Eastern Standard Time

United States/
New York

-5:00

Eastern Time

GMT -5:00

EST

EDT (DST)

FWT

French Winter Time

France/Paris

+1:00

+2:00 (DST)

Paris

GMT +1:00

GMT +2:00 (DST)

CEST

GMT

GMT Standard Time

Africa/ Casablanca

None

Greenwich Mean Time

GMT +0

GMT

HST

Hawaiian Standard Time

Pacific/ Honolulu

-10:00

Hawaii

GMT -10:00

HST

JST

Japan Standard Time

Asia/Tokyo

+9:00

Tokyo

GMT +9:00

JST

MDT

Mountain Daylight Time

United States/ Denver

-6:00

Mountain Time

GMT -6:00

MDT (DST)

MST

MET

Middle European Time

Spain/Madrid

+1:00

+2:00 (DST)

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

MEWT

Middle European Winter Time

Spain/Madrid

+1:00

Madrid

GMT +1:00

GMT +2:00 (DST)

CEST

MST

Mountain Standard Time

United States/ Denver

-7:00

Mountain Time

GMT -7:00

MST

MDT (DST)

PDT

Pacific Daylight Time

United States/
Los Angeles

-7:00

Pacific Time

GMT -7:00

PDT (DST)

PST

PST

Pacific Standard Time

United States/
Los Angeles

-8:00

Pacific Time

GMT -8:00

PST

PDT (DST)

UTC

GMT Standard Time

Great Britain/ London

None

Greenwich Mean Time

GMT +0

GMT

ZP4

Zone 3

Russia/
Moscow

+4:00

Not Supported

GMT +4:00

ZP4


Multi-homed Machines

A multi-homed machine is a machine that has multiple NIC cards, each configured with different IP addresses. To run CiscoWorks Common Services on a multi-homed machine, there are two requirements.

All IP addresses must be configured in DNS.

Owing to restrictions in CORBA, only one IP address can be used by the client or browser to access the server. You must select one IP address as the external address, with which the client will login to the CiscoWorks server.

To select an IP address:


Step 1 Modify the gatekeeper file located in NMSROOT\lib\vbroker\gatekeeper.cfg

where NMSROOT is the directory in which CiscoWorks is installed.

Step 2 Replace every instance of external-IP-address with the external IP address you choose, and remove the "#" character, from the following:

#vbroker.gatekeeper.backcompat.callback.host=external-IP-address

#vbroker.se.exterior.host=external-IP-address

#vbroker.se.iiop_tp.host=external-IP-address

#vbroker.se.interior.host=external-IP-address

Step 3 After modifying the gatekeeper file, restart the Daemon Manager. To do this, first stop the Daemon Manager by entering:

net stop crmdmgtd

Step 4 Start the Daemon Manager by entering:

net start crmdmgtd


Operating System Upgrade

While installing CiscoWorks Common Services, the installation process checks for required patches.

For a list of required service packs, see Chapter 1 of Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows.

If CiscoWorks does not operate properly after installing all necessary service packs, check the permissions in the directory install-directory\objects\dmgt\ready. Local administrators group and casusers group must have full access. If the permissions are incorrect, stop the Daemon Manager, change the permissions, and start the Daemon Manager again.


Caution If CiscoWorks Common Services is run without the required service packs, it will not function properly.

Support Information

This section gives details on:

Server Requirements

Client Requirements

Enabling Java Console

Server Requirements

Table 3 shows the minimum system requirements for installing Common Services.


Caution Do not use non-standard Java options through JAVA_OPTIONS environment variable.

Table 3 Server System Requirements1  

Requirement Type
Minimum Requirements

System hardware

IBM PC-compatible system with 1 GHz or faster Pentium processor.

Color monitor.

CD-ROM drive.

Memory (RAM)

512 MB (to install all CiscoWorks Common Services components).

Available drive space2

2 GB.

Paging file space equal to double the amount of memory (RAM). For example, if your system has 512 MB of RAM, you need 1024 MB of page file.

NTFS file system required for secure operation.

At least 16 MB in Windows temporary directory (%TEMP%).

System software3

ODBC Driver Manager 3.510 or later (in 3.5x).

Any of the following:

Windows 2000 Professional with SP3 or SP4.

Windows 2000 Server with SP3 or SP4.

Windows 2000 Advanced Server with SP3 and SP4.

Windows 2003 Server Standard Edition.

Windows 2003 Server Standard Edition with SP1.

Windows 2003 Server Enterprise Edition.

Windows 2003 Server Enterprise Edition with SP1.

Common Services 3.0.3 supports only US-English and Japanese versions of Windows Operating Systems. It does not support any other language version. Installation might proceed normally in other locales but there might be problems in the functionality of CiscoWorks.

Additional software
(Optional)

Browsers

Microsoft Internet Explorer 6.0.26 and Microsoft Internet Explorer 6.0.28.

Java Virtual Machine (JVM) 5.0.0.3802 and later, and Java Plug-in version 1.4.2_08.

To verify JVM:

From Internet Explorer, select Tools > Sun Java Console.

CiscoWorks Common Services does not require JVM and Java Plug-in. However, some CiscoWorks applications may require these.

Netscape Navigator 7.1 and Netscape Navigator 7.2.

Mozilla 1.7.5.

1 Minimum requirements vary, depending on which components you choose to install:
Integration Utility alone requires 512 MB RAM and 50 MB disk space.
CiscoView requires 512 MB RAM and 175 MB disk space.

2 We do not recommend installing Common Services on a FAT file system.

3 You cannot install CiscoWorks on a system configured as a primary or backup domain controller.
Do not install CiscoWorks in an encrypted directory. CiscoWorks does not support directory encryption.


Client Requirements

The minimum system requirements for the client are shown in Table 4.

Table 4 Client System Requirements 

Requirement Type
Minimum Requirements

System hardware and software

Client system:

IBM PC-compatible system with at least a 300 MHz Pentium processor running any of these:

Windows 2000 Professional with Service Pack 3 or Service Pack 4

Windows 2000 Advanced Server with Service Pack 3 or Service Pack 4

Windows XP SP1

Windows XP SP2

Windows 2003 Server and Enterprise Edition

Windows 2003 Server and Enterprise Edition with Service Pack 1

UltraSPARC 10 running Solaris 8 or Solaris 9.

Color monitor with video card set to 256 colors.

Memory (RAM)

256 MB.

Browser

One of these browsers:

On Windows and Windows XP clients:

Microsoft Internet Explorer 6.0 (version 6.0.2600)

Internet Explorer 6.0 with Service Pack 1 (version 6.0.2800) for Windows 2000 and Windows XP

Internet Explorer 6.0.3790.0 for Windows 2003 Server and Windows 2003 Server with Service Pack 1.

Java Virtual Machine (JVM) 5.0.0.3802 and later, and Java Plug-in version 1.4.2_08.(optional)1

To verify the JVM:

From Internet Explorer, select Tools > Sun Java Console.

From Netscape Navigator, select Tools > Web Development >
Java Console.

From Mozilla, select Tools > Web Development > Java Console.

CiscoWorks Common Services does not require JVM and Java Plug-in. However, some CiscoWorks applications may require these.

Netscape Navigator 7.1 and Netscape Navigator 7.2

Mozilla 1.7.5

On Solaris clients:

Netscape Navigator 7.0 for Solaris 8 and Solaris 9

Mozilla 1.7.5 for Solaris 8 and Solaris 9

1 This is not mandatory for all bundle applications.


Enabling Java Console

To enable Java Console in Microsoft Internet Explorer:


Step 1 Select Tools > Internet Options > Advanced.

Step 2 Select Java Console in the Microsoft VM section.

Step 3 Restart Internet Explorer.


To enable Java Console in Netscape Navigator:


Step 1 Select Edit > Preferences > Advanced.

Step 2 Check the Enable Java checkbox.

Step 3 Restart Netscape Navigator.


To enable Java Console in Mozilla:


Step 1 Select Edit > Preferences > Advanced.

Step 2 Check the Enable Java checkbox in the Advanced Preferences window.

Step 3 Restart Mozilla.


Integrating with Third-party Vendors

Use the Integration Utility to integrate Cisco device information and Cisco applications into SNMP management platforms like:

HP OpenView Network Node Manager 6.4.

HP OpenView Network Node Manager 7.0.

HP OpenView Network Node Manager 7.0.1.

NetView 7.1.

This utility allows you to launch CiscoView from an SNMP platform even when CiscoView is running on a different machine than the NMS. It also allows you to integrate other applications into NMS menus.

When CiscoView is installed on the same machine as the target NMS, the Integration Utility runs as part of a single CiscoView install.

However, when the target NMS is installed on a different machine, the utility walks you through the steps required to integrate Cisco device information and applications into an SNMP management platform.

You might need to run the Integration Utility to:

Change your Cisco.com login information.

Change your CiscoWorks server location.

Register a new application.

Change the NMS with which you wish to integrate your Cisco applications.

For more information on Integration Utility, see User Guide for CiscoWorks Integration Utility 1.6.

Using CiscoView in ACS Mode

Before performing any tasks that are described in this section, you must successfully complete configuring Cisco Secure ACS with the CiscoWorks server. The CiscoView application is registered to Cisco Secure ACS.

CiscoWorks login modules allow you to add new users by using a source of authentication other than the native CiscoWorks server mechanism (that is, the CiscoWorks Local login module). You can use the Cisco Secure ACS services for this purpose.

The following topics provide information on how to use CiscoView in the ACS mode:

CiscoWorks Roles and Privileges

Modifying the CiscoWorks Roles and Privileges

Device-Based Filtering

For more information, see the following documents:

User Guide for Cisco Secure ACS for Windows Server Version 3.3

See this document to understand Cisco Secure Groups, Users, Command Authorization Sets, etc.

User Guide for CiscoWorks Common Services 3.0.3

See this document to understand the CiscoWorks login modes.

User Guide for CiscoView 6.1.2

See this document to understand all CiscoView tasks.

CiscoWorks Roles and Privileges

By default, the CiscoWorks server authentication scheme has five roles in ACS mode. They are listed here from least privileged to most privileged:

Help Desk

A user with this role has the privilege to access network status information from the persisted data. The user does not have the privilege to contact any device or schedule a job that will reach the network.

Approver

A user with this role has the privilege to approve all CiscoView tasks.

Network Operator

A user with this role has the privilege to perform all tasks that involve collecting data from the network. The user does not have write access on the network. The user can also perform all the Help Desk tasks.

Network Administrator

A user with this role has the privilege to change the network. The user can also perform the Network Operator tasks.

System Administrator

A user with this role has the privilege to perform all CiscoWorks system administration tasks. See the Permissions Report on the CiscoWorks server (Common Services > Server > Reports > Permission Report).

Cisco Secure ACS allows you to modify the privileges to these roles. You can also create custom roles and privileges that help you customize Common Services client applications to best suit your business workflow and needs.

To modify the default CiscoWorks roles and privileges, see Modifying the CiscoWorks Roles and Privileges.

To create the custom roles and privileges, see Cisco Secure ACS Online help (on Cisco Secure ACS, click Online Documentation > Shared Profile Components > Command Authorization Sets).

Modifying the CiscoWorks Roles and Privileges

If another instance of CiscoView is registered with the same Cisco Secure ACS, your instance of CiscoView will inherit those role settings. Furthermore, any changes you make to CiscoView roles will be propagated to other instances of CiscoView through Cisco Secure ACS.

If you reinstall CiscoView, your Cisco Secure ACS settings will automatically be applied upon CiscoView restart.


Step 1 Select Shared Profile Components > CiscoView and click the CiscoView roles that you want to modify.

Step 2 Specify whether the roles have read-only or read-write privileges.

Step 3 Click Submit.


Device-Based Filtering

Most of the CiscoView tasks are device-centric. The devices listed for you while performing the CiscoView tasks, are based on your role and the associated privileges that are defined in Cisco Secure ACS.

Documentation Errata for CiscoView

When you go through the CiscoView 6.1.2 User Guide, note that the URLs provided on pages ix through xi of the Preface are incorrect and should read as follows:

Table 5 Documentation Errata for CiscoView 

Document Title
URL

User Guide for CiscoView 6.1.2

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps4565/products_user_guide_list.html

Release Notes for CiscoWorks Common Services 3.0.3 (both platforms)

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/prod_release_notes_list.html

Installation and Setup Guide for CiscoWorks Common Services 3.0.3 (both platforms)

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/prod_installation_guides_list.html

User Guide for CiscoWorks Common Services 3.0.3

On Cisco.com at:

http://cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_list.html


Known and Resolved Problems

Tables 6 to 14 describe the problems known to exist in this release; Tables 18 and 19 describe the problems resolved from Common Services 3.0 onwards.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl (You will be prompted to log onto Cisco.com.).


The CiscoWorks Common Services known problems are broken down into the following sections:

Installation Known Problems

CiscoWorks Homepage Known Problems

Software Center Known Problems

Integration Utility Known Problems

CA-Unicenter Adapter Known Problems

Browser Known Problems

DCR Known Problems

Grouping Services Known Problems

General Known Problems

CiscoView Known Problems

Known Problems in CiscoView Mini-RMON Manager 2.0

CiscoView Resolved Problems

Internally-Found Resolved Problems

Customer-Found Resolved Problems

Resolved Problems in CS 3.0 Service Pack 2

Resolved Problems in CS 3.0 Service Pack 1

Installation Known Problems

Table 6 Installation Known Problems 

Bug ID
Summary
Explanation

None.

Installing CD One displays an error message that there is not enough space on the drive to complete the process.

Installation requires 16 MB of space in the Windows temporary directory.

This error occurs if the destination path is not the default, and the drive where temp directory resides does not have the required space.

Workaround:

Increase the disk space in windows temporary directory.

CSCin32988

Cannot login after installation.

This occurs when the non standard java options -Xbootclasspath is set with '.' using _JAVA_OPTIONS as the environment variable, before installing the product.

Workaround:

1. Copy the cwpass file from NMSROOT\lib\classpath\com\cisco\nm\cmf\
servlet\orig\cwpass to NMSROOT\lib\classpath\com\cisco\nm\
cmf\servlet\cwpass.

2. Restart the Daemon Manager. To do this:

a. Stop the Daemon Manager by entering:

net stop crmdmgtd

b. Start the Daemon Manager by entering:

net start crmdmgtd

CSCin23546

Installing Common Services deletes previous web server entry.

This problem occurs when CiscoWorks registers its webserver with the default name Apache in Windows services. This also overwrites the previously installed Apache service that has the same name.

Workaround:

The other standalone Apache webserver can be started from the command line. It can also be registered as a service that has a different name using:

apache -i -n "Service Name"

See documentation on the Apache Website for more details. However, we recommend that you do not have other webservers on the machine where CiscoWorks is installed.

CSCea18129

Uninstallation (or installation) displays incorrect error message.

Uninstallation (or installation) displays the following error message even if there is no other installation running:

[un]installation is already running

This happens when you are not a member of the local Administrators group.

Workaround:

Install or uninstall as a user who is a member of the local Administrators group.

CSCdz34376

Reinstallation aborts and displays a message that the jpishare.dll is locked.

Reinstallation aborts after displaying messages that the files jpishare.dll and jpins32.dll are locked.

Workaround:

Close all the browser sessions and the Java Plug-in instances that are running in the server and restart the installation.

CSCdx71019

You cannot uninstall CiscoWorks Common Services if disk space is insufficient.

CiscoWorks Common Services cannot be uninstalled if disk space is insufficient. This is because the installer cannot allocate sufficient temporary space.

Workaround:

Delete the CSCOpx folder and clean the registry, manually.

CSCdt63101

When installing CiscoWorks as non-root user, an error message appears.

When installing CiscoWorks under a non administrator account on Windows 2000, the following message appears:

Setup Initialization Error 
Setup has detected that unInstallshield is 
in use. Please close unInstallshield and 
restart setup. 
Error432.

When you click the OK button, installation terminates.

Workaround:

Run installation from a local administrator's account.

CSCdt32795

CiscoWorks malfunctions if operating system is upgraded after installation.

CiscoWorks processes do not start normally after Operating System upgrade.

Workaround:

See the "Operating System Upgrade" section.

CSCds90562

Daemon Manager fails to run if CiscoWorks home directory is encrypted.

CiscoWorks does not support encrypted directories.

Workaround:

None. Do not install CiscoWorks in an encrypted directory.

CSCeb03515

When you uninstall, resintall or upgrade, an error message,
Verify Stopped Processes
appears.

This error occurs when a Java-Plugin is running or browsers using Java-Plugins are running.

The error message states that the wizard will verify whether the CW2K files are being used by other running processes.

When you click Yes, the wizard lists a process that still uses CW2K files. You must stop these process.

Workaround:

Close all the browsers and Java-Plugins when the errors occurs.

CSCsa04303

All files in the temporary directory are not cleaned by CiscoWorks Common Services after installation.

During installation, the files are placed in the setup directory under TEMP.

After installation some of these files are not removed from the directory.

Workaround:

Delete all the files under: %TEMP%\_ISTMPx.DIR, where x is one or two digits.

CSCsa04369

LIBEAY32.dll and SSLEAY32.dll not found errors occur when you try to upgrade after aborting the previous upgrade attempt.

The error occurs during the second attempt to ugrade from CiscoWorks Common Services 2.2 to CiscoWorks Common Services  3.0 after you abort the first attempt.

Workaround:

1. If the upgrade fails the first time, clean up the system.

2. Re-install Common Services 3.0.3.

3. Restore the data which was backed up during the failed upgrade.

CSCsa22674

CWCS 3.0 installation on IPv6 configured machine fails without a warning.

When you install CWCS 3.0 on a IPv6 configured machine, setup.exe aborts immediately.

Workaround:

Reconfigure the machine for IPv4, then install CWCS 3.0.

CSCsa26294

Installing Ciscoworks IDU returns an error message stating that there is not enough space on the drive to extract the package.

When installing CiscoWorks IDU, this error message appears:

There is not enough space on drive c:\ to 
extract this package.

This error message appears when the available hard disk size is a multiple of 4GB (For example, say 8GB, 20GB, or 68GB, etc.)

Workaround:

Download, add or delete files on your computer so that you do not have a multiple of 4GB on your hard disk.

CSCsa16542

Installation fails if the install path is long.

If installation directory path length exceeds 1024 characters the installation will fail.

Workaround:

Specify a short custom path.

CSCsa04407

Uninstallation exits when the drive is full.

When you uninstall by selecting Start > Program Files > CiscoWorks > Uninstallation, an error message appears if the drive is full.

Workaround:

Free up some space and then start uninstallation.

CSCsb87221

Uninstall hangs with a message that the system cannot find the file specified.

The CPU is full and it does not have memory to load the uninstall GUI.

Workaround:

Close the uninstallation, stop the process that is occupying the memory and try uninstalling. Rebooting the system will also work.

CSCsb80789

LMS 2.5 based applications and SPs must not co-exist with LMS 2.5.1 applications, basically CS 3.0.3.

Consider the following scenario:

You have LMS 2.5 Bundle and LMS 2.5 Mega patch.

If you install DFM 2.0, you must reinstall LMS 2.5 Mega Patch or install LMS 2.5 Megapatch only for the DFM Updates.

Also, if you have LMS 2.5 Bundle and you install any LMS 2.5.1 application over this, you must install all the other applications of LMS 2.5.1 also.

You should use either LMS 2.5 applications or LMS 2.5.1 applications.

Do not use a combination of LMS 2.5 and LMS 2.5.1 applications.

Workaround:

Do not install LMS 2.5 application over LMS 2.5.1.

If you install LMS 2.5 application over LMS 2.5.1 you must reinstall the related LMS 2.5.1 application.

CSCsc69299

Automatic backup fails while upgrading from CS 3.0 to CS 3.0.3.

Normal backup will not create the tar archive with the backup files. It displays an error:

Cannot stat: No such file or directory.

This will happen if the customer has installed the third-party OpenSSH for Windows.

The reason is that cygiconv-2.dll and cygwin1.dll are required for the OpenSSH as well.

Since the third party DLLs are loaded into the memory during startup, the tar cannot load its own version of DLLs while creating tar archive.

Workaround:

Uninstall the third-party Open SSH for Windows and continue upgrade (or backup).

CSCsc71280

Peer Server Accounts are not preserved while upgrading to CS 3.0.3.

1. Install CS 3.0.

2. Add Peer Server accounts.

3. Upgrade to CS 3.0.3.

Previously added peer server accounts will be lost.

However, System Identity Account is preserved.

Workaround:

Add the peer server accounts again to CiscoWorks.

CSCin33739

Installation proceeds with errors and applications become inaccessible after installing CiscoWorks.

CiscoWorks installation displays the following error messages:

The ordinal 2821 could not be located in 
the dynamic link library LIBEAY32.dll

or

The ordinal 2821 could not be located in 
the dynamic link library SSLEAY32.dll

After installation, some applications are 
not accessible.

Workaround:

1. Backup the following dlls:

System32\ssleay32.dll

System32\libeay32.dll

2. Delete these dlls from the System32 directory.

3. Uninstall the current copy of CiscoWorks that is causing the problem and reinstall it.

CSCsc66462

The Event Log displays device package install failure as an error, without giving exact cause.

This error appears when only one device package is selected for install and it fails to get installed.

Workaround:

None.

CSCsc57493

If some files are being used by other processes during installation, the installation program displays the Stop All Programs dialog box.

The dialog box lists all the files that are currently being used by other running process.

Workaround:

1. You must stop all processes corresponding to the listed files before you proceed with the installation.

To detect the process corresponding to the locked files, you can use Process Explorer utility available for download from http://www.sysinternals.com.

2. After the processes are stopped, Click Next in the Stop All Programs dialog box and proceed with the installation.

When you click Next and proceed with the installation, you will get a message box titled Verify Stopped Processes.

3. Click Yes and proceed with the verification. The installation will end abruptly, if you click No.

CSCsc71551

During upgrade, after the summary dialog, an error message appears:

NMSROOT\MDC\tomcat\bin\tomca
t.exeAccess is denied

During preinstall, when you try to delete the tomcat.exe file, it does not get deleted because of locking issue.

Workaround:

1. Stop the following windows services:

Windows Management Instrumentation

Windows Management Instrumentation Driver Extensions

2. Proceed with the installation.

After the installation completes, reboot the machine. The above services will restart.


CiscoWorks Homepage Known Problems

Table 7 CiscoWorks Homepage Known Problems 

Bug ID
Summary
Explanation

CSCin26518

Cannot list files in a drive through file selector.

You cannot list files in a drive through file selector. This occurs only when you map the drive using IP address.

Workaround:

Map the drive using hostname.

If the machines are in different domains, you have to set up proper trust between the domains before mapping the drive using hostname.

CSCin03389

Adhoc template fails for some catalyst devices.

Adhoc template fails for some catalyst devices. A successful jobs appears as Unsuccessful.

Workaround:

Disable debug in the device and run the job.

CSCdw61688

JOS:Character circle-c corrupted with Japanese font.

In all platforms, at the bottom of each Help window, the statement,

Copyright (c) 2005, Cisco Systems, Inc. All rights reserved.
has corrupted character for (c).

Workaround:

Display the correct character by selecting the English encoding of the browser.

CSCsa04318

You can login to CiscoWorks while skipping security alert.

When you login and click No in the security alert box you can proceed to CiscoWorks homepage.

Conditions:

The server must be in non-SSL mode.

Workarounds:

Close the browser after clicking the No button.

Or

Run the server in SSL mode.

CSCdw11344

Telnet succeeds when TCP fails.

The commands tcp/udp small servers work only for IOS and they are disabled by default for the IOS version 12.0M or higher.

Workaround:

None.


Software Center Known Problems

Table 8 Software Center Known Problems 

Bug ID
Summary
Explanation

CSCdt04070

No error message appears when network connection is lost while downloading device packages.

An error message does not appear if the network connection is lost during the download of device packages from Cisco.com.

Workaround:

None.

CSCsa30580

Software Center does not accept Cisco.com login credentials with space between characters.

Software Center does not accept the customer's Cisco.com password if it contains space between characters.

Workaround:

Change the Cisco.com password.

CSCsa30274

In LMS 2.5, psucli deletes unexpected packages.

This occurs in CLI when you use the Multiple Product option. When different products have the same device package name, Software Center deletes some packages.

Workaround:

If the same package name exists in multiple products, do not use the multiple product option in CLI.

Instead select the required product.

CSCsc43429

PSU adapter package does not get installed.

This happens when the PSU adapter package is installed without any device package through GUI or CLI.

There are no errors or exception or warnings displayed in the GUI or in the log.

Workaround:

Install the adapter with some corresponding device packages. For example, CMFAdapter can be installed with some other device packages.

CSCsb87463

Installation of a Device Package does not succeed. A message appears,
Base package check failed.
although the base package is available in the source location.

Consider the following scenario:

Device package A is about to be installed and is dependent on Package X.

Higher version of Package X is already installed.

Lower version of Package X is available in the same source location as Package

Under these conditions, if you try to install Package A, it fails.

Workaround:

Delete the source location package X. Installation proceeds for Package A.

CSCsb36651

Close button not visible in Scheduled Device Download (immediate) Result pop-up window.

This occurs if you have minimized the pop-up progress bar.

In normal flow, the close button is visible.

Workaround:

None.

CSCsb34780

When you download Device Updates or Software Updates, the GUI screens show operation was successful.

However, the destination directory does not show that any updates were downloaded.

The destination directory does not have sufficient disk space to hold the downloaded updates.

Workaround:

None.

CSCsa22443

Cannot stop downloading of Software Center device package headers to temporary folder when you click Cancel.

This problem occurs when you:

1. Go to Device Updates > Get Updates.

2. Click Next in the first screen of the wizard.

3. Click Cancel in the second screen.

In Netscape, you will see the list of available packages.

In Internet Explorer, you will see the default screen.

The device package headers will be downloaded to temporary folder.

Workaround:

To cleanup the temporary download location explicitly:

1. Stop the Daemon Manager:

Enter net stop crmdmgtd.

2. Remove the contents of the directory under NMSROOT/temp/psu.

3. Restart the Daemon Manager:

Enter net start crmdmgtd.


Integration Utility Known Problems

For Windows users, the file NMIDBOptions.properties contains Cisco.com passwords, in an encoded form, and is accessible only to root/admin users or any member of the casusers group. Root/admin access to the host needs to be restricted if Cisco.com password security is a concern.

For Windows users, the file NMIDBOptions.properties is not protected from general access.

If Cisco.com password security is a concern, you should disable the Cisco.com update option, and manually download the zip file from the Cisco.com location:

For Internet Explorer: http://ftp.cisco.com/cisco/netmgmt/ciscoview/5.0/packages/nmidb.n.zip

where n is the version number.

For Netscape Navigator:

ftp://username@ftp.cisco.com/cisco/netmgmt/ciscoview/5.0/packages/nmidb.n.zip

Table 9 Integration Utility Known Problems 

Bug ID
Summary
Explanation

CSCsa38861

Installation proceeds before integration is completed in NMIM 1.6.

During integration with NMS, if you click once or twice on the DOS window, the installation proceeds before integration gets completed.

Workaround:

Do not click on the DOS window during installation.

CSCin32985

Cannot integrate with Netview 6.x/7.x adapter.

This problem occurs if you use NMIDB 1.0.067 or later and:

1. Perform integration with Netview 6.x/7.x adapter.

A dialog box that displays only the OK button appears.

2. Attempt to close this dialog box.

It does not close and Integration stops.

Workaround:

Download the latest Netview adapters from Cisco.com and use them for integration.

CSCin23798

Cannot upgrade to latest NMIDB by clicking Get NMIDB in Integration Utility GUI in rare scenarios.

This problem occurs if the Integration Utility process was terminated or the local machine was rebooted during the previous NMIDB extraction.

If you click Get NMIDB in the Integration Utility GUI, this message appears erroneously:

NMIDB is up to date

Workaround:

Remove VersionInfo.properties file from the following directory:

CiscoWorks installation directory\nmim\

CSCin08471

Integration with third party NMS should be performed after installing CiscoWorks in a specific scenario.

If you enable CiscoWorks server for SSL mode after installation, integration with third party NMS should be performed later.

Workaround:

If SSL mode is enabled for the CiscoWorks server, we recommend that you perform integration with a third-party NMS after installing CiscoWorks.

This is necessary because any change in protocol requires a reintegration.

CSCdr38931

Error messages may appear when running Change Integration Options on a system with insufficient disk space.

After integration, when you run Change Integration Options, the system extracts NMIDB. If there is not enough disk space to extract NMIDB, the extraction fails.

Workaround:

Free up some disk space and relaunch Change Integration Options. Make sure you have at least 25 MB of free disk space.

CSCdp17559

Login screen appears every time CiscoView is started from the Network Node Manager (NNM) (for example, HP OpenView) using Internet Explorer.

Login screen appears every time you start CiscoView from the Network Management Platform (for example, HP OpenView), using Internet Explorer.

Workaround:

None.

CSCdm91445

If you run the utility to change only application registration information (such as browser, server, and port number), a full integration occurs.

If you change only the application registration information, only application integration should occur. Instead, full integration occurs.

Workaround:

None.

CSCdm61980

Cannot launch CiscoView by double-clicking device icons in NMS after integration.

Some NMS adapters do not support double-clicking device icons from the topology map, even if CiscoView is set as default application (using Change Integration Options).

Workaround:

To change this behaviour from NNM:

1. Right-click and select symbol properties.

2. Change the action from Expand to Execute.

3. Choose CVWEB application for execution.

CSCsb21911

Two entries of CiscoView(CiscoView 5.x and CiscoView) are seen following an integration with later version of NMIDB, i.e. after NMIDB 1.0.084.

Consider this scenario:

You have already integrated using NMIDB version 1.0.084.

Then if you download and integrate with the new NMIDB, the menu entry CiscoView5.x is not removed since the new registry file name in the new NMIDB is different.

In this way both menu items appear.

Workaround:

To see the correct CiscoView entry after integration:

1. Unintegrate ('nmic -u' which would do application unregistration).

2. Download the latest NMIDB version to do an integration again.


CA-Unicenter Adapter Known Problems

Table 10 CA-Unicenter Adapter Known Problems

Bug ID
Summary
Explanation

None.

CA-Unicenter adapter does not integrate icons and MIBs.

CA-Unicenter adapter does not use MIBs or device icons from Cisco NMIDB. Adapter uses its own icons for Cisco devices on TNG maps.

Workaround:

None.

CSCdp17571

Numerous popup messages appear during CA-Unicenter adapter execution.

When you integrate with CA-Unicenter adapter in Windows NT 4.0, many popup messages ask for confirmation.

It also occurs while running Integration Utility with -u option set.

Workaround:

This is expected behavior for TNG adapter and does not affect integration of TNG with CiscoWorks. Click OK to continue.

Use the same repository name in the Select Repository dialog box.

CSCdp17554

Reintegration with CA-Unicenter adapter does not work.

Using Integration Utility, integrate with CA-Unicenter adapter.

If you try reintegration after changing parameters, the adapter warns that the applications have been registered earlier. Consequently, changes in application parameters are not reflected.

Workaround:

You must unintegrate, then reintegrate:

1. From the command line, enter:

C:\program files\cscopx\bin\nmic.exe -u

2. Select Start > Programs > CiscoWorks > Change Integration Options and re-enter adapter information.

Numerous popup menus appear.

3. Click OK each time to continue.


Browser Known Problems

Table 11 Browser Known Problems 

Bug ID
Summary
Explanation

None.

If you have a popup-blocker enabled in your browser, popup dialog boxes will not appear.

Popups do not appear.

Workaround:

Disable the popup-blocker, if you have installed any.

CSCsa09688

Software and Device downloads do not work if you block popups in Netscape 7.1.

When you block popup windows in Netscape 7.1, you cannot download any Software or Device updates.

Workaround:

Disable the popup block option in the browser.

CSCsa31202

Tooltips in UII get truncated in Netscape and Mozilla browsers.

If the tooltip for the data cell within HTML scrolling table is large, Netscape and Mozilla browsers truncate the last few characters.

This does not occur for Internet Explorer 6.0.

Workaround:

None.

CSCdt11838

While launching an application, you are not prompted to install Java Plug-in.

If you install RealJukeBox Netscape Plug-in before you install Java Plug-in, you are not prompted to install Java Plug-in software when you launch an application. A blank screen appears.

Workaround:

Install Java Plug-in manually. For more information regarding the Java Plug-in, see the "Support Information" section.

CSCsb84743

Blank white space appears at the bottom of some popup screens in Netscape/Mozilla browsers.

This happens when CiscoWorks is launched using Netscape/Mozilla browsers for pop up screens such as CS > Software Center > Device Update > Click on installed products link.

Workaround:

None.

CSCsb83619

Mozilla 1.7.5 displays a warning that the certificate is invalid and that it clashes with the certificate of another server when attempting to perform any operation in CiscoWorks.

This happens only when Mozilla 1.7.5 browser is used to launch CiscoWorks.

Workaround:

1. Check if the CiscoWorks server certificate is installed in browser from Edit > Preferences > Privacy & Security > Certificates.

If so, delete the certificate.

2. Clear the browser cache from Edit > Preferences > Advanced > Cache > Clear cache.

3. Restart Mozilla.

CSCsc19380

Cannot select the contents of certain pages. For example, you cannot select the contents of Results page after a psu operation.

Copying the contents of a page is not possible when using Netscape/Mozilla browsers.

Workaround:

Use IE when the contents of the page need to be copied.

CSCsa20428

In Netscape 7.1, a forbidden error message appears when you launch a second Netscape browser with the same CS server.

This problem occurs when you:

1. Launch CWHP in a Netscape browser.

2. Launch a second Netscape browser with the same CS server.

The following 403 forbidden error appears:

Forbidden
You don't have permission to access 
/cwhp/cwhp.applications.do on this 
server.

Workaround:

Do not disable cookies in the browser.

CSCef12135

Mozilla 1.7 stores session information across separately opened windows.

This occurs when the browsers use the same profile name.

Workaround:

Use different profile names for each instance of Netscape.


DCR Known Problems

Table 12 DCR Known Problems 

Bug ID
Summary
Explanation

CSCed10462

Import Devices from Access Control Server (ACS) feature adds non-Cisco devices into DCR.

This occurs when ACS has non-Cisco devices in its list.

Workaround:

Delete the non-Cisco devices from DCR after importing.

CSCsa45024

Deleting a large number of devices in the DCR GUI takes a long time.

It takes a long time for you to delete a large number of devices (> = 5000) in the DCR GUI.

Workaround:

Delete devices in batches of 1000 or 2000.

CSCsa13971

Export feature does not use devices selected in the Device Management screen.

This occurs when you:

1. Login to CiscoWorks.

2. Go to Common Services > Device & Credential Admin > Device Management.

3. Select few devices.

4. Click Export.

Popup window does not have the selected devices.

Workaround:

DCR Export Screen provides a device selector which allows you to select the device to be exported.

CSCsa21220

During DCR slave configuration no error messages appear when you duplicate devices.

When a standalone DCR server is configured to be slave with Add current devices to master option, it does not display duplicate devices error messages similar to device import/export screen.

Workaround:

None.

A warning message appears before you make the actual configuration change.

CSCef86829

In DCR, export from file takes longer time than the export from device selector.

This problem occurs when you try to export many devices using the export from file option. The time taken to export increases exponentially.

For example, for 5000 devices, it takes 20 minutes and for 10000 devices, it takes 60 minutes.

Workaround:

Customer can use export from device selector option.

CSCsa39624

In RME 4.0, you can see devices directly under /CS@hostname (Common group root) in the Device selector screens.

This problem occurs when you import many devices (around 2000 or more) with unknown device type. RME discovers the device type and updates DCR.

Workaround:

Restart RMEOGSServer using pdterm and pdexec commands. If the problem still persists, restart CiscoWorks Daemon Manager.

CSCsa37597

Wrong error messages appear when you create groups with User Defined Fields (UDF) names with some special characters, in DCR Admin page.

Wrong error messages appear if the UDF labels:

Contain two consecutive periods.
For example, udf..attribute.

Begin with a period.
For example,.udf_attribute.

End with a period.
For example, udf_attribute.

Workaround:

Do not enter special characters in the UDF names.

CSCsa39927

Wrong error message appears when you invoke DCR CLI in ACS mode.

The following error occurs:

init device cache failed.

This problem occurs when:

More than 4000 devices exist in ACS and DCR.

Wild card entries exist in the ACS.

Workaround:

None.

CSCsa37988

In DCR, the IP address field accepts broadcast and multicast address.

In Device and Credentials > Device Management > Device property screen, the IP address field accepts broadcast and multicast addresses.

Workaround:

None.

Enter only valid class A, B and C IP addresses.

CSCsb90144

Importing devices from ACS fails, if the ACS server HTTPS protocol mentioned in AAA mode setup is different from the ACS server used for import.

This error is seen in the following conditions:

Server > Security > AAA Mode Setup > Connect to ACS in HTTPS mode checkbox is selected and ACS server used is in HTTPS mode.

Or

Checkbox is not selected but ACS server is in HTTPS mode.

Workaround:

Make sure that the ACS protocol mentioned in AAA Mode Setup is the same as the ACS Server used for import.

CSCsa43396

DSBU cluster does not retain parent-child relationship in the presence of a duplicate device.

This problem occurs when you configure a slave.

For example:

1. Let M be a master with DSBU cluster C1 and member M1.

2. Let S be standalone with DSBU cluster C1 and member M2.

1. Make S a slave of M allowing its devices to be added to M.

Here, C1 under S is taken as a duplicate and will not be added. However M2 is added without any change in its parent-dsbu-id.

M2 retains an invalid device-id as parent id.

Workaround:

Make sure that there are no duplicate DSBU clusters or members between the master and slave, before slave configuration.

CSCsa32420

Errors occur when you include some special characters and JavaScripts in the User Defined Field (UDF) labels.

When RME reports display these UDF labels, the JavaScripts causes problems.

Workaround:

Do not include JavaScripts in the UDF labels.

CSCee71246

Cannot import files from mapped drive on windows server.

When you import a file located in a mapped drive the following events can occur:

When you list files under the mapped drive, no files will be listed.

When you enter the filename, it displays an error:

Invalid file format.

When you connect to the remote machine with casuser credentials, it displays an error:

Logon failure:- The user has not been 
granted the requested logon type at 
this computer.

The mounted drive is configured with read/write permission for everyone. This includes the domain user and not the casuser.

Workaround:

Copy the file from the mounted file sytem to the local system and then import.

CSCsa30660

Deleting a large number of devices in the DCR master takes a long time.

This occurs when you configure a DCR master with many slaves, and delete a large number of devices. The changes appear after some delay.

Workaround:

Do not delete large number of devices at a time in the DCR master.


Grouping Services Known Problems

Table 13 Grouping Services Known Problems 

Bug ID
Summary
Explanation

CSCsa23339

Two different users cannot create private groups with the same name.

Error messages appear when two different users create private groups with the same name in User Defined Groups.

Workaround:

Create a separate folder with any name and then create the private groups.

CSCsa44642

Fewer System Defined Groups appear after multiple mode changes in OGS.

This problem occurs when you switch a server from slave mode to standalone mode many times.

For example:

1. Configure a master (M) and a slave (S).

2. Move S to standalone mode and delete a few devices from S.

3. Configure S as a slave of M, again.

4. Query the CMFOGSServer on S, to get the number of System Defined Groups.

S will now have fewer number of groups and leaf level groups will be missing.

Workaround:

Restart the CMFOGSServer on S to create all the System Defined Groups. To do this:

1. To stop the CMFOGSServer, enter
NMSROOT/bin/pdterm CMFOGServer

2. To start the CMFOGSServer, enter
NMSROOT/bin/pdexec CMFOGServer

CSCsc30803

Cannot nest OR statements and AND statements such as (Rule OR Rule) AND (Rule OR Rule).

Found in Common Services 3.0 > Creating Groups. It works in RME.

Workaround:

None.

CSCsa36841

Add/Remove operation can occur automatically when you Create/Edit groups in the Group Admin UI.

When you Add/Remove devices in the Membership page and refresh the browser, the next device will also be added or removed.

Workaround:

None. Repeat the Add/Remove operation.

CSCsa43873

In LMS 2.5, groups are copied in backup-restore from master to master.

Additional shared groups appear after you backup or restore from a master of one domain to a master of another domain.

This problem appears only in a remote case where a common slave exists for two different masters.

For example:

There are two DCR domains, M1 with Slaves S11 and S12, and M2 with slaves S21 and S22.

If you restore after you take a backup in M1 and make S12 a slave of M2, S12 will become the common slave of M1's backup and M2.

The groups of M1 and S11 remain in M2 instead of being removed.


Workaround:

1. Change the mode of Master to Standalone. This will remove all the remote shared groups (groups from other machines) in M2's DCR domain.

2. Reconfigure the Master/Slave in DCR UI.


General Known Problems

Table 14 General Known Problems 

Bug ID
Summary
Explanation

CSCin37340

The dbRestoreOrig.pl script displays error message.

When you run the dbRestoreOrig.pl script the following error message appears:

CreateService - 'EssentialsDbEngine' The 
specified service has been marked for 
deletion.
or
CreateService - 'CmfDbEngine' The specified 
service has been marked for deletion

This happens if the database is running when the dbRestoreOrig.pl script is run.

Workaround:

Wait for a couple of minutes and then run the dbrestoreOrig.pl script again with the same arguments. If this does not work, reboot the machine and then run the dbrestoreOrig.pl script.

CSCin16992

EDS displays errors when you change the hostname.

The errors appear if you change the hostname without restarting the daemons.

Workaround:

See the following link:

http://cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_chapter09186a008017b74c.html#wp1078582

CSCin07838

Cannot invoke CiscoWorks if you start Daemon Manager immediately.

Cannot invoke CiscoWorks if you stop the Daemon Manager and restart it immediately.

Workaround:

Do not restart the Daemon Manager immediately after stopping it. You must wait for some time for the ports to be released.

CSCea20284

Scheduled Backup does not work.

Scheduled Backup displays the following error when the backup directory is more than 24
characters:

Cannot schedule: The command line cannot 
exceed 259 characters. Invalid command

Workaround:

1. Use a shorter directory.

2. Use Command line Backup or the Back up Data Now option to backup in longer directories.

CSCdz55483

Many processes die soon after you start Daemon Manager.

Several processes terminate soon after you start Daemon Manager on a machine that has dual boot configurations, with options of Windows Professional and Windows Server.

Workaround:

None.

CSCdy46071

Port availability and port occupancy are not checked properly.

If you access the URL
http://hostname:1741 through browser, it launches local web application, instead of CiscoWorks.

This occurs when another webserver is using the port 1741.

Workaround:

Modify the settings of the other webserver to use a different port or uninstall the other webserver.

CSCdw93703

CiscoWorks LMS/RWAN memory and Dr Watson errors on Compaq Servers.

Dr Watson error appears on Compaq servers if Compaq Insight Manager is running on Compaq servers where CiscoWorks is also running.

Workaround:

Restart the daemons.

Or

Shut down Compaq Insight Manager.

CSCsa25128

CRMLogger loses messages when it recieves1000 or more syslog messages in milliseconds.

CRMLogger can collect 1000 messages in a second that are coming during a time span of 1 second.

When 1000 syslogs are pumped in a millisecond with maximum length, CRMLogger is unable to receive all of them.

Workaround:

None.

If 1000 or more messages are received in milliseconds, there is no workaround.

CSCin63973

CRMLogger loses syslog messages from the device.

This error occurs when debug is enabled or the system is under heavy load.

Workaround:

Disable debug from registry and restart CRMLogger.

CSCsa24921

Packet Capture status displays wrong messages if the packet capture time is less.

When device IP is not reachable, Packet Capture status window appears displays wrong messages. This occurs if packet capture time is less.

Workaround:

Do packet capture for a longer time.

CSCsa04366

If you send two SNMP queries when there is congestion, the response for the second request fails.

This occurs when the device is flooded with heavy traffic or when it is busy.

Workaround:

None.

CSCec82508

When multiple community string support is enabled on Campus Manager, the devices may become unreachable in the topology.

This is caused by the way IOS responds when it has a community defined with no view for it.

Workarounds:

If a separate community string is used for traps from RO/RW communities, then manually add the trap community to the config with an ACL to deny all.

Use the same community strings for traps already configured in the router for RO access.

Do not include the trap community string in the list for multiple community strings in Campus Manager.

CSCin41971

Authentication from NMS fails for valid users.

This problem occurs when:

CWCS is installed in a multi-homed device.

ACS/TACACS+ server is configured as login module (through Pluggable Authentication Modules).

The primary IP address of the NMS is not configured as a client in ACS.

Workaround:

Configure the primary IP address of the NMS as a client in ACS.

CSCin59328

CatOS returns the engine parameters only when you initiate two requests.

CatOS returns the SNMP engine ID, boots, and time values only when you initiate two requests.

Workaround:

None.

CSCsa04022

Cannot access CiscoWorks Server when you restart DaemonManager.

When you restart DaemonManager, all the processes take some time to come up. This causes a delay in accessing the CiscoWorks Server.

Workaround:

Wait for a few minutes. Now run the process status command pdshow.

CSCsa06695

CS 3.0 CRMLogger will not dynamically detect the log File name change as CS 2.2.

Some registry keys are not picked up dynamically.

Workaround:

Restart CRMLogger if the log file name is changed.

CSCsa29023

If you enter wrong SNMPv3 credentials when Multiple Community String (MCS) is enabled, SNMPv1/v2 credentials are not taken into consideration.

Multiple community string is not applicable only to SNMPv3. This is available only for SNMPv1/v2.

Workaround:

None.

CSCsa03531

When you restore CS 2.1 data an error message appears.

The following error appears:

Unable to copy from backup archive folder 
to temporary folder.

This occurs under the following conditions:

When you restore from CS 2.1.

If you do not apply the patch CSCdy52905 before taking backup.

Workaround:

Either:

Before taking a backup, apply the patch CSCdy52905.

Or

Manually add permissions to the required backup archive files as below:

a. Open Windows Explorer.

b. Right click the generation folder (c:\backup-real\cmf21\0) and select Properties.

c. Click the Security tab.

d. Select or deselect the Allow/Deny boxes so that you have permission to read.

e. Click the Advanced button.

f. Enable the Reset permissions on all child objects check boxes.

g. Click Apply.

h. Click OK.

The restore will now work.

CSCsa04368

Automatic backup fails when you upgrade from CS 2.1 or CS 2.2 to CS 3.0. This occurs if you cancel the previous attempt to upgrade during the backup.

This occurs only during upgrade.

Workaround:

If there is a proper backup for the first install, there is no need to backup in the second install. You can restore from the successful backup taken earlier.

or

If the backup is not taken during first install or if the backup fails during first install, you can restore from the previous backups.

CSCsa34882

Ethereal or Windump show two SNMP packets in the trace when only one packet is sent out.

This occurs when the following interfaces are found:

Broadcom NetXtreme Gigabit Ethernet for hp.

Broadcom NetXtreme Gigabit Ethernet for hp Deterministic Network Enhancer Miniport.

These interfaces are listed as two interfaces although it is one interface.

Workaround:

None.

CSCsa20444

Job state changes to Cancelled even after the job is completed successfully.

This problem is only seen for periodic jobs, with no job history maintained.

This occurs when you:

1. Create a job.

2. When the job is running click Stop button, but do not press OK in the stop confirmation UI.

3. After the jrm.log confirms the successful completion of the job, press OK.

This changes the state of the job to Cancelled.

Workaround:

None.

CSCsa26875

Error messages appear when you stop jobs.

When you stop jobs before their completion, some error messages appear such as:

Cannot stop job 1064.14.

The problem occurs when the you try to stop the job just milliseconds before the job completes.

Workaround:

Stop the job again to see the proper error message.

CSCin22086

JRM does not schedule jobs properly when you change the system time manually.

JRM time does not reset when you change the system time manually.

Workaround:

Restart Daemon Manager. To do this:

1. Stop the Daemon Manager by entering:

net stop crmdmgtd

2. Start the Daemon Manager by entering:

net start crmdmgtd

CSCeg26913

JDK crashes and Notification Services (NOS) does not receive any NOS messages.

When this problem occurs:

NOS does not receive any NOS messages (however, FH and AAD will continue to work).

Core file is dumped in /opt/CSCOpx directory.

A file called hs_err_pid1452.log will be created. After the crash the PID of the NOSServer changes.

For example, the output of pdshow NOSServer will be:

Process= NOSServer
State = Failed to run
Pid = 0
RC = 0
Signo = 6
Start = 11/27/04 08:55:28
Stop= 11/28/04 04:37:52
Core = Core file created.
Info = Application failed or was 
registered incorrectly.

Workaround:

Restart the Daemon Manager.

CSCsa83440

Cannot resize the columns in HTML scrolling tables.

This is the UI behavior.

Workaround:

Place the cursor on top of the text (do not click). The entire text in the column appears.

CSCsc24337

RME uses the send mail application interface of CS for sending mails.

All RME jobs fail with a message
Unable to Send Mail.

This happens because the port (25) is blocked.

Workaround:

Set the option given below:

Start > Network Associates > VirusScan Console > Access Protection > Uncheck the Prevent Mass Mailing Worm From Sending Mail checkbox.

CSCsc19929

Error appears:

"dbmonitor.exe-Application Error" "-The application failed to initialise properly."

This will happen if the customer has installed any ActivePerl after the LMS installation.

Workaround:

Manually remove the ActivePerl paths from the PATH Environment variable and reboot the machine.

CSCsb71591

Application links appear after upgrading to CS 3.0.3 from CS 3.0.

Applications are not disabled during an upgrade from CS 3.0 to CS 3.0.3. So, application links appear.

Workaround:

Upgrade all applications to the latest available version for proper functionality.

CSCsb97406

Cannot launch the Cisco Works screen(e.g http://server_name:1741).

This happens when many threads are opened from the Tomcat environment.

Workaround:


Caution You need to be careful while making these changes since they involve editing the registry.

1. Stop the Daemon Manager (<B> net stop crmdmgtd</B>).

2. Open the registry editor(<B>regedit</B>).

3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tomcat\Parameters.

4. Look for the entry which has the value -Xss1m.

5. Change this value to "-Xss64k" and close the registry editor.

6. Start the Daemon Manager (<B> net start crmdmgtd </B>).

CSCsc69758

Changing login mode to Non-ACS Pluggable Authentication Modules (PAM) after restore from CS 3.0 displays Internal Server Error.

This error appears when you:

1. Restore from a CS Non-ACS 3.0 machine to a CS 3.0 machine.

2. Change the Login Mode to Non-ACS PAMs.

Internal Server Error is displayed.

Any subsequent upgrade or restore carried out from this machine to a CS 3.0.3 machine causes the same error.

Workaround:

1. Change the Login Mode to ACS.

2. Click Apply.

3. Change Login Mode to any Non-ACS Mode of authentication.

CSCsc71272

Internal server error appears when re-registering applications with ACS when AAA Mode is ACS.

This error appears when you:

Configure Cisco Works for ACS AAA Mode.

Create Custom roles in ACS.

Log into CiscoWorks as ACS user with Customized role.

Re-register applications with ACS.

Internal Server error is thrown.

Workaround:

While doing application registration in ACS mode, make sure that the logged in user has default role (non -customized role) in ACS (i.e. Group Setup > CiscoWorks in ACS server).

CSCsc71403

Changes to some Context Sensitive Online Help (OLH) files do not reflect in the CiscoWorks LMS 2.5 December 2005 Update.

Changes do not reflect in the following files, when you launch the OLH for CiscoWorks Common Services 3.0.3 in the CiscoWorks LMS 2.5 December 2005 Update:

What's New in This Release (Launch Context Sensitive Online Help from CiscoWorks Homepage and go to the Common Services Online Help. Select What's new in this release from the Table Of Contents).

Context Sensitive Online Help for Modifying Security Certificates (Common Services> Server Security Multi-Server Trust Management Peer Server Certificate Setup).

Context Sensitive Online Help for Setting Up Browser-Server Security Mode (Server Security Single-Server Management Browser-Server Security Mode Setup).

Workaround:

The updated information for these OLH files are available in the PDF of the User Guide for CiscoWorks Common Services.

(contd.)

CSCsc71403

(contd.)

Changes to some Context Sensitive Online Help (OLH) files do not reflect in the CiscoWorks LMS 2.5 December 2005 Update.

To launch the PDF file:

1. Launch the Context Sensitive Online Help from CiscoWorks Homepage.

2. Select the Online Help for CiscoWorks Common Services.

3. Click View User Guide (Book PDF) from the Table Of Contents.

Read the following sections:

For What's New in this release:

See the New Features section in Chapter 1 Overview.

For Modifying Security Certificates:

See the Creating Self Signed Certificate section in Chapter 3 Configuring the Server.

For Setting Up Browser - Server Security Mode:

See the Setting up Browser-Server Security section in Chapter 3 Configuring the Server.

See the User Guide for CiscoWorks Common Services 3.0.3 at

http://cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_list.html

for all the latest updated information.

CSCsc71565

In CS 3.0, while registering a Test Application with CMIC, the wrong port number is used.

When you upgrade to CS 3.0.3, the Test Application will not appear under the registered applications in CMIC.

In this scenario, all the xml files under registered-templates have the right port number and protocol, except for the Test Application which has the wrong port number.

Even in the case of changing port number or protocol, once the port or protocol is changed, the files under the registered-templates are updated accordingly except for the application with the wrong port number.

Workaround:

None.

CSCsc30244

Dll files lock error occurs during reinstall or upgrade.

This happens when Netview is running and the server has Device Fault Manager installed.

Workaround:

Stop Netview from Service Manager and proceed with the installation.

CSCsd21327

CMF database fails to run and throws the following Sybase Assertion error message:

*** ERROR *** Assertion 
failed: 100909 (9.0.0.1383). 

100909 is the Assertion ID.

Following are the scenarios where Assertion Error might appear:

1. If you use any third-party backup software to back up a live, running database, the Assertion Error might be thrown. This is because some of the database pages that have been modified will be in the database server cache, so the database file will be in an inconsistent state.

2. If you use any anti-virus software. The reason is, Adaptive Server Anywhere performs many reads and writes other than the normal I/O operations, which contribute to the good performance of Adaptive Server Anywhere. However, anti-virus software might detect this as a potential problem and quarantine the file. This becomes hazardous if the .log or temporary files are quarantined, and it may cause corruption by interfering with the normal functions of the database. Poor performance can also occur if the anti-virus software is checking all I/O operations performed by the database server.

Workaround:

We recommend that you do not use third-party backup software for backing up a running database.

We also recommend that you configure your anti-virus software so that it must not scan the NMSROOT/databases directory.

NMSROOT is the directory where you have installed CiscoWorks.

CSCsd40367

Software Center scheduled jobs execute 50 minutes before the schedule.

Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.

It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled backup and/or compaction of database are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.

The following time zones are affected:

Adelaide (GMT +9.30)

Hobart (GMT+ 10.00)

Sydney (GMT + 10.30)

Workaround:

Reschedule the jobs by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.

CSCsd40375

Australian day light settings affect the API to return time.

Operating System vendors, Microsoft and Sun Microsystems have released patches for changes in Australian daylight savings from March 27, 2006 to April 2, 2006 due to the Common Wealth Games.

It has been found that the java API used to get system time returns one hour less than the actual server time during the affected period. As a result, the scheduled jobs are executed with a delay of one hour. Also, the logs and/or reports show incorrect time stamp.

The following jobs are affected:

PSU Device Downloads.

DCR Import/Export.

Sample job through jobcli.

The following time zones are affected:

Adelaide (GMT + 9.30)

Hobart (GMT+ 10.00)

Sydney (GMT + 10.30)

Workaround:

Reschedule the jobs by one hour ahead of the actual desirable time from March 27, 2006 to April 02, 2006.


CiscoView Known Problems


Note To view the known problems for a specific device package release, refer to the Readme file provided with that release.


Table 15 Known Problems in CiscoView 6.1.2 

Bug ID
(Severity)
Summary
Explanation

CSCea61377

Scrollbar is not displayed after monitoring dialog box is opened in Internet Explorer.

This problem occurs when you:

1. Right-click the chassis view with a device open in CiscoView

2. Select Monitor to open a monitoring dialog box.

No scrollbar appears even if the resulting dialog box is not wide enough to fully display its contents.

Workaround:

Either reduce the size of the dialog box or hide the Windows taskbar.

This problem does not occur in Netscape Navigator or Mozilla.

CSCea89084

Graphs in monitoring dialog box do not work as expected.

This problem occurs on AP1200 devices.

udpNoPorts: Y-axis interval values repeat. In addition, incremental Y-axis values are inconsistent.

udpOutDatagrams: Y-axis interval values are congested.

Workaround:

None.

CSCin35001

Multiple selection function does not work as expected.

The following problems occur after making a multiple selection and right-clicking the selection, the following message is displayed:

Please select a component.

The selection you made is no longer active.

A problem also occurs if you

1. Hold down the Ctrl key when making multiple selections and right-clicking on these selections.

2. With a port already selected, you hold down Ctrl key and select a second port.

The first port is deselected.

Workaround:

Hold down Ctrl key before selecting the first component in a multiple selection.

CSCdz86911

Apply button is enabled in read-only dialog boxes.

Observed on AS5400 device.

1. With the device selected, right-click and then select Configure > System Software.

Although the dialog box does not contain read-write objects, the Apply button is available.

2. Click Apply.

The status bar displays the message Modification Success.

Workaround:

None.

CSCin61471

Pie chart in CiscoView 6.0 monitoring dialog box displays the same color for different MIB objects.

When a pie chart is displayed by a monitoring dialog box in CiscoView 6.0, the MIB objects within that dialog box should be indicated by different colors.

Instead, the same color is used to indicate the various MIB objects.

Workaround:

None.

CSCin50997

JavaScript error occurs after PIX Device Manager (PDM) is launched in CiscoView 6.0.

This problem occurs when you:

1. Launch CiscoView 6.0 and open the chassis view for a PIX device.

2. Launch PDM.

A JavaScript error message, in addition to the authentication dialog box, appears.

Workaround:

None.

CSCsa33676

Correct icon for IPv6-enabled interfaces is not displayed.

This problem occurs when you:

1. Launch CiscoView and open the chassis view for a device.

2. Right-click the chassis view and select IPv6 > IPv6 System Information.

3. Click Interface Details.

4. Select a slot and an interface and click OK.

The icon that indicates whether IPv6 is enabled on an interface is not updated and the correct icon is not displayed.

Workaround:

Close and then reopen the dialog box.

CSCsa30779

Selected port/module is not completely highlighted.

This problem occurs when you:

1. Launch CiscoView, using Netscape Navigator and open the chassis view for either a Catalyst 3750 or 6000 device.

2. Click either a module or a port to select it.

Only the left side of the selected module/port is highlighted by a yellow border.

Workaround:

None.

This problem does not occur in Internet Explorer.

CSCsa39302

Partial discovery of device occurs.

This problem occurs when you:

1. Launch CiscoView and open the chassis view for a device.

2. Change the SNMP credentials of the device, while CiscoView is discovering it.

CiscoView does not complete the discovery of the device.

As a result, an incomplete chassis view is displayed. If you make any configuration changes or select any menus, errors appear.

Workaround:

Close and then reopen the chassis view.

CSCin76816

Able to install IPv6 device package in CiscoView 6.0.

Since IPv6 is supported only by CiscoView 6.1, you should not be able to install the IPv6 device package if you are running CiscoView 6.0. However, you can do so via Software Center.

Workaround:

None.

Although you can install the IPv6 device package in CiscoView 6.0, IPv6 functionality will be available only if CiscoView 6.1 is running.

CSCsa35308

CiscoWorks server performance decreases after opening multiple monitoring dialog boxes.

Enhancements were made to increase server performance.

Workaround:

Refresh the browser by clicking either Ctrl+R or F5.

CSCsa28414

All installed CiscoView device packages are loaded during a Tomcat startup.

On a low-end machine (for example, one with a 600 MHz CPU and 512 MB of RAM), a Tomcat restart takes around 2-3 minutes.

While restarting, CiscoView loads all installed device packages.

Workaround:

None.

CSCin40139

Blank Monitoring dialog box appears after Refresh.

When you transition from one Monitoring dialog box to another, the dialog box goes blank if you:

1. Select Device > Monitor > IP.

2. Change the Refresh rate to 5 seconds after the dialog box opens,

3. Click the Category box.

4. Wait for the next Refresh to occur before you select a category.

Workaround:

None.

CSCsb67167

Newly added devices are not listed in the Device Preferences dialog box.

This problem occurs when you:

1. Add devices to the DCR.

2. Launch the Device Preferences dialog box.

The Device Display Name field does not list the devices you just added.

Workaround:

None.

To correct the problem, launch the chassis view for those devices in CiscoView.


Known Problems in CiscoView Mini-RMON Manager 2.0

Table 16 Known Problems in CiscoView Mini-RMON Manager 2.0 

Bug ID
Summary
Additional Information

CSCsa94018

Pages and dialog boxes or both display no data after device goes down.

This problem occurs when you:

1. Launch CiscoView Mini-RMON Manager.

2. Select a new application page or refresh the current one.

If the device being monitored goes down before you open new page or refresh the current page, all subsequent pages and dialog boxes will display no data.

Also, no message appears that the device is down.

Workaround:

To get confirmation that the device is down, close the current session and open a new one for that device.

CSCsa82959

Able to install CiscoView Mini-RMON Manager device package in CiscoView 6.0 and CiscoView 6.1 without first installing CiscoView 6.1.1 engine patch.

Even though you can install the device package, Mini-RMON functionality will be available only if you first install the engine patch.

Workaround:

None.

CSCsb07793

Sometimes Device Selector does not work as expected.

This problem occurs when you:

1. Launch multiple CiscoView Mini-RMON Manager sessions.

2. Expand a folder in the Device Selector of an open session by clicking the plus sign beside it.

Sometimes, instead of the folder expanding, the Device Selector tree collapses and displays only the main folder.

After you expand the main folder, the expandable folders beneath it display a minus sign instead of a plus sign.

Workaround:

Click the minus sign for an expandable folder.

A plus sign appears and the Object Selector works.

CSCsb07787

Cannot create history entry on Catalyst 5509 device.

When attempting to create a history entry from the Statistics page (Setup > Statistics History) on a Catalyst 5509 device, an error message is displayed and the entry is not created.

Workaround:

None.

CSCsa76938

Devices of unknown type are not handled as expected by Object Selector and CiscoView Mini-RMON Manager.

This problem occurs when you:

1. Add a device that is supported by CiscoView Mini-RMON Manager in the DCR, but set the device type as unknown.

2. Launch CiscoView Mini-RMON Manager.

The following happens:

Object Selector does not display the device under the unknown device type group.

When you enter the IP address for that device in CiscoView Mini-RMON Manager's Device Selector, the application retrieves its credentials from the DCR and launches the System Configuration page (Setup > System).

Workaround:

Make sure you set the proper device type for any device you add in the DCR.

CSCsb00192

Browser's status bar does not indicate that the creation of a new alarm is complete.

This problem occurs when you:

1. Click the Setup tab.

2. From the Options bar, click Alarms.

3. From the Setup Alarm Thresholds page, click Create.

4. Enter the necessary information and click OK.

A new alarm is created, but the status bar indicates that the process is still running.

Workaround:

Launch another page or click an action button.

CSCsb07657

Cannot create alarms on some devices.

An error message appears when you attempt to create an alarm on Catalyst 1900 and 2820 devices.

Workaround:

None.

See CSCin93036, the corresponding SNMP agent problem, for more information.

CSCsb05750

Cannot enable statistics collection on some devices.

An error message appears when you attempt to enable statistics collection on the following devices:

Catalyst 2970-24TS

Catalyst 3550-24MMF

Catalyst 3750

Catalyst 4948

Workaround:

Enable statistics collection using the CLI (this does not apply to Catalyst 4948 devices).

For more information, see the corresponding SNMP agent problems: CSCin93032, CSCin93030, CSCin93028, CSCsb05787, and CSCef19988.

CSCsb07791

Cannot modify history entry on Catalyst 2916MXL device.

When attempting to modify a history entry from the Statistics page (Setup > Statistics History) on a Catalyst 2916MXL device, an error message appears and the entry is not modified.

Workaround:

None.

See CSCin93091, the corresponding SNMP agent problem, for more information.

CSCsa70049

Devices are sometimes listed twice in the Object Selector.

This problem occurs inconsistently and does not affect functionality.

Workaround:

None.

CSCsc00802

Statistics collection and History features are not supported by some devices.

The following devices do not support the Statistics collection and History features in CiscoView Mini-RMON Manager 2.0:

Cisco 2800 Series Integrated Services Routers: Cisco 2801, Cisco 2821, Cisco 2851

Cisco 3800 Series Integrated Services Routers: Cisco 3825, Cisco 3845

Cisco 2600 Series Multiservice Routers: Cisco 2610, Cisco 2610XM, Cisco 2611, Cisco 2611XM, Cisco 2612, Cisco 2613, Cisco 2620, Cisco 2620XM, Cisco 2621, Cisco 2621XM, Cisco 2650, Cisco 2650XM, Cisco 2651, Cisco 2651XM

Cisco 3600 Series Multiservice Routers: Cisco 3620, Cisco 3631Co, Cisco 3640, Cisco 3660, Cisco 3662Dc, Cisco 3662Ac, Cisco 3662AcCo, Cisco 3662DcCo, Cisco 3661Ac, Cisco 3661Dc

Cisco 3700 Series Multiservice Access Routers: Cisco 3725, Cisco 3745

Cisco IAD2400 Series Integrated Access Devices: Cisco 2420 IAD, Cisco 2430-24Fxs IAD, Cisco 2431-8Fxs IAD, Cisco 2431-16Fxs IAD, Cisco 2431-1T1E1 IAD, Cisco 2432-24Fxs IAD

Workaround:

None.


CiscoView Resolved Problems

Table 17 Resolved Problems in CiscoView 6.1.2 

Bug ID
Summary
Additional Information

CSCsa38535

CiscoView 6.1 displayed IP address instead of device name in Device Name/IP field.

This problem has been resolved.

CSCin79203

CiscoView sometimes displayed partial table values.

This problem has been resolved.

CSCin44398

Code column entries in VoIP Peer Configuration dialog box were not fully displayed.

This problem has been resolved.

CSCsa37082

Grouping Services exception was listed in stdout.log file.

This problem has been resolved.

CSCsb05748

Could not modify alarms on some devices.

This problem has been resolved.


Internally-Found Resolved Problems

Table 18 Internally-Found Resolved Problems 

Bug ID
Summary
Additional Information

CSCin39041

Login Panel was not displayed for nonnumeric TACACS value during installation.

This problem has been resolved.

CSCdz03228

Some log files generated by CiscoWorks 2000 applications did not print timestamp.

This problem has been resolved.

CSCin24499

dbRestoreOrig.pl could not validate the values for dsn and dmprefix parameters.

This problem has been resolved.

CSCdz84877

TIB/Rendezvous (Tibco) process used lot of memory space.

This problem has been resolved.

CSCin31900

The Back button did not work properly.

This problem has been resolved.

CSCin27603

ACS configuration was lost on upgrading.

This problem has been resolved.

CSCea22858

You could run two installations at the same time launching them from two Terminal Server clients.

This problem has been resolved.

CSCdz79929

Misleading message at the end of Installation.

This problem has been resolved.

CSCdy71772

After uninstallation, some files and directories were left under the uninstallation directory.

This problem has been resolved.

CSCin28220

Could not logout from CiscoWorks desktop.

This problem has been resolved.

CSCea59420

The interface link in the Management Station to Device screen broke if the client used the hostname to access the server.

This problem has been resolved.

CSCdz53375

Configuration dialog box was sometimes hidden when launched.

This problem has been resolved.

CSCin22027

The SSL Information collected during installation was not retained.

This problem has been resolved.

CSCea26728

All dbsrv7 processes could be killed by any authorized user, from the Windows Task Manager.

This problem has been resolved.

CSCea14488

Common Services did not function if hostname was changed.

This problem has been resolved.

CSCin41906

CiscoWorks applications that used Java Plug-in could not be launched from NNM 6.4 web console.

This problem has been resolved.

CSCeb15839

Apache Webserver supported the TRACE / TRACK methods.

This problem has been resolved.

CSCeb13529

Possible security hole was there in
Apache mod_jk module.

This problem has been resolved.

CSCeb44684

PIX MC pages were not displayed.

This problem has been resolved.

CSCdx29774

Change password dialog boxes disappeared behind Setup window.

This problem has been resolved.

CSCin21880

Installation did not accept special characters in passwords.

This problem has been resolved.

CSCeb08489

Login panel displayed the username of the previous user and inherited the privileges of the current user.

This problem has been resolved.

CSCeb08436

The ESS process of CiscoWorks broadcasted on UDP port 42350.

This problem has been resolved.

CSCea49922

Error occurred after clicking and right-clicking on AS5400 device component.

This problem has been resolved.

CSCea63238

Was unable to change administrative status when multiple ports were selected.

This problem has been resolved.

CSCin36951

CiscoView attempted to set values for read-only objects.

This problem has been resolved.

CSCin35050

Monitoring dialog box for multiple port selection in CiscoView 6.0 displayed incorrect values.

This problem has been resolved.

CSCin38886

Device view was not shown if Object Selector was closed before a device was opened.

This problem has been resolved.

CSCin50995

Monitoring dialog box for multiple ports did not act as expected.

This problem has been resolved.

CSCea89091

Updates to display string objects in System Information dialog box were not applied.

This problem has been resolved.

CSCin04752

Could not launch StackMaker Online help from CiscoView.

This problem has been resolved.

CSCsa31336

Exceptions occurred in DCR CLI when Daemon Manager was down.

This problem has been resolved.

CSCsa13198

Modified RoleDefinition did not get updated to ACS when you register ed an application for the second time with ACS.

This problem has been resolved.

CSCec01327

Restore failed when migrating data to another server.

This problem has been resolved.

CSCsa34105

Upgrade from CS 2.1/CS 2.2 to CS 3.0 failed during backup.

This problem has been resolved.

CSCsa44801

Devices of a group with INCLUDELIST in their rule did not appear in the DCR device selector.

This problem has been resolved.

CSCsa44161

Updation of group with empty rules in CS 3.0 did not appear in application Group Admin screen.

This problem has been resolved.

CSCsa44158

DCR device selector displayed only first level groups in User Defined groups.

This problem has been resolved.

CSCsa82899

Tomcat did not run because of CCR exception.

This problem has been resolved.


Customer-Found Resolved Problems

Table 19 Customer-Found Resolved Problems 

Bug ID
Summary
Additional Information

CSCeb04293

Javaw.exe used up 100% of CPU.

This problem has been resolved.

CSCdz81600

Common Services upgrade failed with error, after 95% of the installation finished.

This problem has been resolved.

CSCdy78441

CiscoWorks did not have the capability to perform some basic diagnostic functions like snmpwalk, snmpget, and snmpset.

This problem has been resolved.

CSCdy79475

Backup.pl would execute only when you stopped the Daemon Manager.

This problem has been resolved.

CSCea62163

Ciscoworks ticker window did not work when proxy was configured on network.

This problem has been resolved.

CSCdy04158

No recovery procedure for CiscoWorks, when CD One, 5th Edition upgrade failed.

This problem has been resolved.

CSCin50393

SSH: CS SSH package supported ssh version 1.99

This problem has been resolved.

CSCdt52492

Applications did not always launch from NMS menu if a browser was not running.

This problem has been resolved.

CSCdt73198

CiscoWorks froze when machines in the network connection were removed.

This problem has been resolved.

CSCsb18155

The Packet Capture utility in Device Center could not be run on Windows 2003 servers.

This problem has been resolved.

CSCsb18734

Ciscoworks Application registration with ACS failed.

This problem has been resolved.

CSCsb47462

Online Help displayed incorrect location for collect server info. files.

This problem has been resolved.

CSCsb82228

Restriction for maximum time-out value in SNMP library needed to be removed.

This problem has been resolved.

CSCsb04470

Ciscoworks update utility continued to list the updates that were already installed.

This problem has been resolved.

CSCdt43248

Install did not prompt you whether or not you should restart Daemon Management while installing CiscoWorks components.

This problem has been resolved.

CSCsa53026

RME dmprefix and database engine names were incorrect in dbRestoreOrig.pl.

This problem has been resolved.

CSCei06602

DCRServer process did not start because of corrupted regdaemon.xml file.

This problem has been resolved.

CSCsb48713

The SNMP Walk utility within CiscoWorks' Device Center truncated results output at 1024 Kilo Bytes.

This problem has been resolved.

CSCsb56273

OGS needed a provision to delete groups created by other users.

This problem has been resolved.

CSCsa86425

Could not apply SMTP, RCP User, and proxy settings in LMS 2.5.

This problem has been resolved.

CSCsb91496

Could not add or edit user defined groups under Group Admin.

This problem has been resolved.

CSCsb92143

User Defined fields could not be exported or imported.

This problem has been resolved.

CSCsb92249

SNMP credentials could not be correctly determined if the device was in DCR without an IP address.

This problem has been resolved.

CSCsa89279

Buttons at the bottom of the Bulk Import window in DCR were not visible.

This problem has been resolved.

CSCsb37604

Message for mismatch of applications in LMS2.5 needed to be modified.

This problem has been resolved.

CSCsb63266

When Import from Remote NMS failed, RME reported the reason for failure incorrectly.

This problem has been resolved.

CSCsb97079

Audit log did not reflect unsuccessful login attempts.

This problem has been resolved.

CSCsa93458

Ciscoworks processes that use d CCR APIs displayed an error and crashed because the Core Client Registry (CCR) API crashed.

This problem has been resolved.

CSCsb39085

Applications such as Campus Manager that use the Java Plug-in coule not be installed as normal (non-root or non-Administrator) users.

This problem has been resolved.

CSCsc50806

The DCR Online help stated that duplicate devices were determined by attributes, but did not specify what combinations of attributes were used in what manner to detect duplicates.

This problem has been resolved.

CSCsa99960

Could not add username with fewer than five characters in LMS 2.5.

This problem has been resolved.

CSCsa52301

Discovery went into an infinite loop when Multiplexing and Multiple community were enabled.

This problem has been resolved.

CSCsb05729

Java Plug-in 1.4.2_06-sparc.tar.gz pam.sh did not have execute permission.

This problem has been resolved.

CSCsa56067

Configuring Microsoft SMTP Server with a valid name or IP address failed on CiscoWorks Server.

This problem has been resolved.

CSCsb07694

Custom roles in ACS were overwritten on application/SP installation.

This problem has been resolved.

CSCsa83444

dcrcli did not allow import data to overwrite existing DCR values.

This problem has been resolved.

CSCsb29106

Needed to upgrade Java Plug-in version.

This was caused by a security vulnerability in the implementation of JRE in the Java Plug-in shipped by Common Services.

This problem has been resolved.

CSCsa89029

Proxy settings required a username and password to be set.

This problem has been resolved.

CSCsa89294

Setting up a proxy broke other applications.

This problem has been resolved.

CSCeh70483

Management Station to Device had the domain field populated for all devices with Cisco.com.

This problem has been resolved.

CSCsa91963

Using community string with special characters failed in Management Station.

This problem has been resolved.

CSCsa71689

LWMS called System.exit() if cookie validation failed.

This problem has been resolved.


Resolved Problems in CS 3.0 Service Pack 2

Table 20 Resolved Problems in CS 3.0 Service Pack 2 

Problem
Description
Explanation
Backup and Restore Related Resolved Problems

CSCsb02717

Restore failed while restoring certificate.

This problem has been resolved.

CSCsa38245

XML maintree and EDS filter needed to be removed from Backup and Restore.

This problem has been resolved.

Security Related Resolved Problems

CSCsb01881

User management operations for CiscoWorks Local user needed to be logged in Audit logs.

This problem has been resolved.

DCR Related Resolved Problems

CSCsa85415

Incorrect device icons were used for security devices.

This problem has been resolved.

CSCsa48533

Device tree was missing after initialization.

This problem has been resolved.

CSCsa62916

Import from ACS failed if device did not have IP address.

This problem has been resolved.

CSCsa45039

DCR export did not complete if the file path had spaces.

This problem has been resolved.

CSCeh53870

Incorrect spelling in import status error message.

This problem has been resolved.

CSCeh78389

JOS DCR Scheduled Import jobs caused internal server error.

This problem has been resolved.

CSCsa96498

DCR logging needed to be changed for Start and Stop services and events.

This problem has been resolved.

CSCsa78299

If the number of device groups in DCR device selector increased, it took a long time to select the root node.

This problem has been resolved.

Install Related Resolved Problems

CSCsb07645

Prompt needed to be removed while changing casuser attributes.

This problem has been resolved.

Process Management Related Resolved Problems

CSCsa64386

DM warning had to be changed during startup.

This problem has been resolved.

Software Center Related Resolved Problems

CSCsa39122

Inconsistent behavior if dependent packages across applications were not selected for download through Software Center > Software Updates.

This problem has been resolved.

CSCsa73676

Software Center did not automatically pick the dependant packages.

This problem has been resolved.

CSCsa73649

Incorrect version reported for missing base package(s) of device updates.

This problem has been resolved.

CSCsa80117

Software Center did not report failed installation of packages on the UI.

This problem has been resolved.

CSCsa70667

Software Center CLI did not have the option to display the list of dependent packages for a specified psu package.

This problem has been resolved.

CSCsa93475

Notification needed to inform you to manually install Software update.

This problem has been resolved.

CSCsb01970

Needed to sanctify application registration / unregistration with Software Center.

This problem has been resolved.

CSCsb17998

Software Updates did not work as expected in CiscoView.

This problem has been resolved.

SNMP Related Resolved Problems

CSCin88982

Needed to resolve hostname containing ''-'' in IP address.

This problem has been resolved.

JRM Related Resolved Problems

CSCsa86805

Canceling a running periodic job remained in the GettingCanceled state for ever.

This problem has been resolved.


Resolved Problems in CS 3.0 Service Pack 1

Table 21 Resolved Problems in CS 3.0 Service Pack 1 

Problem
Description
Explanation
Admin Related Resolved Problems

CSCsa88296

Proxy server port validation needed to be set in the range 1-65535.

This problem has been resolved.

DCR Related Resolved Problems

CSCsa16158

Auto Update Server (AUS) device addition did not have Username, Password, and Enable Password.

This problem has been resolved.

CSCsa23143

Support for CNS Configuration Engine and CNS Devices.

This problem has been resolved.

CSCsa52333

Needed to prompt for HTTP credentials in Device and Credential Repository (DCR) GUI.

This problem has been resolved.

Software Center Related Resolved Problems

CSCsa52966

Needed to prompt for Cisco.com and Proxy credentials when performing software downloads.

This problem has been resolved.

CSCsa55959

MDF-PSU Adapter code did not remove MDF cache.

This problem has been resolved.

CSCsa70185

Software Center detected only Readme files that had .README extension.

This problem has been resolved.

CSCeh38707

During validation of the Cisco.com credentials, an attempt was made to connect to www.cisco.com/en/US/partner site.

This problem has been resolved.

Event Services Related Resolved Problems

CSCeg62066

Tibco did not support publishing or subscribing to MapMessages.

This problem has been resolved.

CSCsa42779

Minor issues while receiving jms messages.

This problem has been resolved.

CSCsa59368

CS needed to enable LWMS gateway on Tomcat startup.

This problem has been resolved.

JRM Related Resolved Problems

CSCsa37866

JobType needed display value.

This problem has been resolved.

CSCsa49724

Could not connect to JRM; tasks such as List Jobs hung.

This problem has been resolved.

Install Related Resolved Problems

CSCsa51358

CS SPs must not be allowed to install over IP-Telephony Environment Monitor (ITEM).

This problem has been resolved.

CSCsa57174

Changes in License Agreement Panel.

This problem has been resolved.

Backup and Restore Related Resolved Problems

CSCsa12929

PERL applications in CiscoWorks that required fork() emulation or large file support did not work.

This problem has been resolved.

CSCsa66745

Issues while restoring backup data on some Windows systems.

This problem has been resolved.

Security Related Resolved Problems

CSCsa50470

Authorization error in DBreader when logged into any Common Services server with Fully Qualified Domain Name (FQDN).

This problem has been resolved.

General Resolved Problems

CSCef95618

Common Services should have been compiled and shipped with JDOM 1.0 instead of beta8.

This problem has been resolved.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered non emergencies.

Non emergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html