User Guide for CiscoView 6.1.5
Overview
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Overview

Table Of Contents

Overview

CiscoView Features

CiscoWorks Server

CiscoView Security and User Roles

Installing CiscoView

Starting CiscoView

Navigating in CiscoView

Using the Options Bar

Using the Tools Bar

Using the Device Selector

Selecting a Device

Searching for a Device

Performing an Advanced Device Search

Understanding the Color Legend

Using the Context Menu

Selecting a Device or its Components in the Chassis View

Setting Debugging Options and Display Logs

Viewing Devices Not Available in the DCR

Setting Preferences

Getting Help

Understanding CiscoView Release Versions

Device Packages

Device Package Updates


Overview


CiscoView is a graphical SNMP-based device management tool that provides real-time views of networked Cisco Systems devices. These views deliver a continuously updated physical/logical picture of device configuration and performance conditions, with simultaneous views available for multiple device sessions.

Use CiscoView to:

View a graphical representation of the device, including component (interface, card, power supply, LED) status.

Configure parameters for devices, cards, and interfaces.

Monitor real-time statistics for interfaces, resource utilization, and device performance.

Set user preferences.

Perform device-specific operations as defined in each device package.

Manage groups of stackable devices.

The following topics are described in this section:

CiscoView Features

CiscoWorks Server

CiscoView Security and User Roles

Installing CiscoView

Starting CiscoView

Navigating in CiscoView

Setting Debugging Options and Display Logs

Setting Preferences

Getting Help

Understanding CiscoView Release Versions

Device Packages

CiscoView Features

CiscoView operates in client-server mode. In client-server mode, the device package and basic management functionality are centrally located on the CiscoView server.

In addition to device management, CiscoView provides the following features:

Internet Protocol version 6 (IPv6) functionality. When the IPv6 device package is installed, CiscoView manages IPv6 functionality using Telnet/SNMP over IPv4 transport using dual stacks. IPv6 management features are launched from the device's context menu (see Using the Context Menu for more information).


Note For information on devices on which CiscoView supports IPv6 functionality, see the IPv6 device package readme file on Cisco.com.


Device list and credentials from a common database. CiscoView inherits device credentials from the Device and Credential Repository (DCR), which contains a common list of devices and credentials for all installed CiscoWorks products. For more information on the DCR and the Device and Credential Admin (DCA), which provides an interface to administer the DCR, see User Guide for CiscoWorks Common Services 3.0.5.

SNMP version 3 (SNMPv3) support. CiscoView supports SNMPv3 communication with authentication but without privacy (AuthNoPriv support) for greater security. DCA fetches SNMPv3 device credentials and gives preference to using those credentials when SNMPv1 or SNMPv2 device credentials are also present.

Mini-RMON (Remote Monitoring) functionality. This can be used to set up alarms, collect traffic statistics for a device, and troubleshoot network-related problems. To determine the devices on which CiscoView supports RMON functionality, see Appendix A, "CiscoView Mini-RMON Manager".

HTML-based client. CiscoView provides a lightweight, HTML-based client with added support for Netscape and Mozilla.

Integration with Access Control Server (ACS) for finer granularity in user roles. See CiscoView Security and User Roles for more information.

Integration with Software Center.


Note The functionality provided by Software Center was provided in previous releases of CiscoWorks Common Services by Package Support Updater (PSU).


Improved user interface. See Navigating in CiscoView for more information.

To ensure that you are set up correctly to use CiscoView and perform basic functions within CiscoView, you must perform certain tasks. For more information about your setup, see Installation and Setup Guide for CiscoWorks Common Services 3.0.5 (Includes CiscoView).

CiscoWorks Server

CiscoView works in conjunction with the CiscoWorks Server, which represents a common management foundation. It contains a set of management services shared by multiple management applications. These management services are enabled when a suite is installed and an application that relies on one of these services is opened.

CiscoView uses these CiscoWorks components:

CiscoWorks Home Page

Security

Help Engine and Files

Web Server

Cisco.com User Accounts

Device and Credential Repository (DCR)

Groups

Software Center

For detailed information, see User Guide for CiscoWorks Common Services 3.0.5.

CiscoView Security and User Roles

CiscoView supports two modes of user authentication and authorization: local and Cisco Secure Access Control Service (ACS). Local authentication and authorization is the default mode when you install CiscoView. To use Cisco Secure ACS authentication and authorization, you must have a Cisco Secure ACS server installed on your network.

By default, CiscoView uses the CiscoWorks Server security mechanism to authenticate users and authorize them to access the application. The following roles are available to the user:

Read-only:

Help Desk

Approver

Network Operator

Read-write/Debug:

Network Administrator

System Administrator

You cannot change these roles or the privileges assigned to those roles.

You can also use Cisco Secure ACS to provide user authentication and authorization. Cisco Secure ACS allows you to create custom roles and privileges so that you can customize CiscoView to best suit your business workflow and needs. To use ACS authentication, the CiscoWorks Server roles must be mapped to groups which are then mapped to usernames. The ACS administator maps these roles on ACS server through the ACS GUI.

When you use ACS authentication, CiscoView checks ACS to determine your user role when you log in and displays those devices that you have permission to view.

For more information on ACS and how to configure CiscoView to use ACS, see User Guide for CiscoWorks Common Services 3.0.5.

Installing CiscoView

Before you can display a device's view for configuration and monitoring, you must install CiscoView from the CiscoWorks Common Services CD-ROM package. See Installation and Setup Guide for CiscoWorks Common Services 3.0.5 (Includes CiscoView) for detailed installation instructions. During the installation process, the most commonly used device packages are installed for you. All Cisco Systems device packages are periodically updated, and should be downloaded from Cisco.com as they become available. You can add or update device packages by using Software Center. Software Center is a component of CiscoWorks Common Services. See User Guide for CiscoWorks Common Services 3.0.5 for information about how to use this utility to download device packages.

Starting CiscoView

You can start CiscoView from one of the following launch points:

the CiscoWorks homepage

Device Center

Campus Manager applications (if Campus Manager is present in the CiscoWorks bundle)

To start CiscoView from the CiscoWorks homepage, click the CiscoView tab.


Note If the CiscoView tab is maximized, you can also start CiscoView by selecting Chassis View.


To start CiscoView from Device Center, follow these steps:


Step 1 From the Device Troubleshooting tab in the CiscoWorks homepage, select Device Center.

Step 2 Do one of the following in the Device Selector pane:

Select a device from the list.

In the provided field, enter the IP address or name of the device you want to access and then click Go.

The device information page appears and displays the Summary and Functions Available panes.

Step 3 Select CiscoView from the Functions Available pane. A graphical representation of the device chassis appears.


For instructions on how to start CiscoView from Campus Manager applications, see User Guide for Campus Manager 4.0.5.

Navigating in CiscoView

When you start CiscoView, the CiscoView desktop opens.

Figure 1-1 CiscoView Desktop

1

Options bar

4

Status bar

2

Tools bar

5

Device Selector handle

3

Chassis View

   

Table 1-1 describes each component on the CiscoView desktop.

Table 1-1 CiscoView Desktop Component Descriptions

Component
Description

Options bar

Allows you to view devices in CiscoView, access the color legend, and change preferences. See Table 1-2 in Using the Options Bar for a description of each option.

Tools bar

Allows you to open the CiscoWorks homepage, access online help specific to the selected device, or find out what CiscoView version is installed. See Table 1-3 in Using the Tools Bar for a description of each option.

Chassis view

Displays a graphical representation of the device's back or front panel after you select a device. Device components shown are color-coded according to their status and refreshed according to the polling frequency you have defined. See Understanding the Color Legend for more information on color status definitions.

Note If a hot swap is detected, the device is rediscovered and the display redrawn at the next poll.

Status bar

Shows progress and result of device polling, refreshes, and so on. If any error occurs as a result of device polling, the error message will appear in the Status bar.

Device Selector handle

Opens and closes the Device Selector (see Using the Device Selector):

When the Device Selector is closed, click the handle to open it.

When the Device Selector is open, click the handle to close it.


Using the Options Bar

Table 1-2 describes the options on the Options bar.

Table 1-2 Options Bar

Option
Description

Device Name/IP field

You can enter either the name or IP address of a device and view that device within CiscoView. If the device's SNMP credentials are not listed in the DCR, you will be prompted to enter the appropriate credentials. See Viewing Devices Not Available in the DCR for more information.

Color Legend

You can access the color legend, which defines the colors used to indicate the status of the device components. See Understanding the Color Legend for more information.

Preferences

You can set the following global preferences:

Length of time it will take for the SNMP request to timeout

How many times CiscoView tries to send an SNMP request

Refresh rate of chassis view (how often the device is polled)

MIB label shown in dialog boxes

Refresh rate of graphs within the device monitoring dialog box

See Setting Preferences for more information.

Note To set preferences—for example, to resize the chassis view—for a particular device, access the device's context menu. See Using the Context Menu for more information.

Mini RMON

You can launch CiscoView Mini-RMON Manager. See Appendix A, "CiscoView Mini-RMON Manager" for more information.


Using the Tools Bar

Table 1-3 describes the options on the Tools bar.

Table 1-3 Tools Bar

Item
Description

CiscoWorks

Returns you to the CiscoWorks homepage.

Help

Opens a new window that displays context-sensitive help for the displayed page. The window also contains buttons that you use to go to the overall help contents, index, and search tool.

See Getting Help for more information.

About

Displays the following information:

CiscoView release version and copyrights. This information refers to the base application that runs all device packages; for example, CiscoView X.X.

Active device package, if applicable; for example, Cat5000 Package, Version X.X.

All installed device package information (version numbers shown in parentheses).

See Understanding CiscoView Release Versions for more information.


Using the Device Selector

The Device Selector, located on the left side of the CiscoView desktop, lists all devices managed by the DCA. From here, you can select a device to manage within CiscoView. See User Guide for CiscoWorks Common Services 3.0.5 for information on adding devices and setting device credentials. Note the following:

Auto Update Server (AUS) device and cluster members are filtered from the CiscoView device list.

In local CiscoWorks security mode, the Device Selector lists all devices in the DCR. In ACS security mode, CiscoView displays only those devices that you have permission to view based on your user role. For more information on user roles and their privileges, see CiscoView Security and User Roles.

To display the chassis view for a device:


Step 1 Open the Device Selector by clicking the Device Selector handle.

Figure 1-2 Device Selector

Step 2 Do one of the following:

Select a device to manage from the device list.

Search for a device to manage.

Perform an advanced device search.


Selecting a Device


Step 1 In the All tab, click either the All Devices folder (to view all of the devices managed by the DCA) or the Device Type Groups folder (to view all devices, organized by group).

For more information on device groups, see User Guide for CiscoWorks Common Services 3.0.5.

Step 2 Select a device from the list. A graphical representation of the device chassis appears.


Searching for a Device


Step 1 Enter your search criteria in the Search Input field. Note the following:

The text string you enter here is case-sensitive.

To search for multiple devices, enter the full device names, separated by commas.

You can specify one or more wildcard characters (*) in the text string.

When not using wildcard characters in your search criteria, make sure to enter complete device names.

Step 2 Click . The Search Results tab lists the devices which meet the search criteria you specified.


Note If none of the devices managed by the DCA meet your search criteria, CiscoView displays the following message: There are no search results generated for this value.


Step 3 Select the radio button for that device. A graphical representation of the device chassis appears.


Performing an Advanced Device Search


Step 1 Click to launch the Define Advanced Search Rule dialog box.

Step 2 Define a search rule. You can do so from either the Rule Expression pane or the Rule Text pane. Note the following:

Any text you enter in this dialog box is case-sensitive.

You cannot specify wildcard characters in an advanced search rule. Instead, set contains as the operator and then enter the value you want to search for in the text field.

When you enter a search rule directly in the Rule Text pane, make sure to click Check Syntax to verify that the rule you entered is properly formatted.

Step 3 Click Search. The Search Results tab lists the devices which meet the search criteria you specified.


Note If none of the devices managed by the DCA meet your search criteria, CiscoView displays the following message: There are no search results generated for this value.


Step 4 Select the radio button for the device you want to manage. A graphical representation of the device chassis appears.


Defining a Search Rule in the Rule Expression Pane


Step 1 Ensure that Device is the object type selected in the first list.

Step 2 From the second list, select which device attribute to search by.

For example, you can search by a device's display name, IP address, or model number.

Step 3 From the third list, select the appropriate operator for this search rule.

Here, you can specify whether you want CiscoView to search for a specific text string or for all values that contain that string.

Step 4 In the text field, enter the text string you want to search for.

Step 5 Click Add Rule Expression. The search rule you just defined is listed in the Rule Text pane.


Note To further refine your search criteria, repeat this procedure.



Defining a Search Rule in the Rule Text Pane

In the Rule Text pane, you can enter a search rule directly instead of selecting variables from a list. All search rules should be formatted as follows: <object type>.<variable> <operator> <value>. For example, to search for all devices in your network with display names that contain the words TestDevice, you would enter the following rule: Device.DisplayName contains "TestDevice"

Understanding the Color Legend

When a device is selected and displayed in the chassis view, all device components are color-coded according to their status. Table 1-4 shows each color and its meaning.

Table 1-4 Color Legend Descriptions 

Color
Meaning
Description

Cyan (blue-green)

Port is dormant

Interface cannot pass packets, but is in a pending state, waiting for some external event to place it in the Up state. Interface could have:

Packets to transmit before establishing a connection to a remote system

A remote system establishing a connection to the interface; for example, dialing up to a SLIP server

When the expected event occurs, the interface state changes to Up.

Orange/Light Brown

Port is down

Admin status is down and operational value is also down.

Note For Catalyst 4000, 5000, and 6000 devices, it can also indicate that the port is not connected.

Red

Port failed

Hardware failure in the port or the port is not connected.

Note For Catalyst 4000, 5000, and 6000 devices, orange/light brown indicates that the port is not connected.

Yellow

Minor failure

Port or interface is down: both admin and operational status are down. This does not necessarily indicate a fault condition. Yellow can also indicate that the port is disabled.

Purple

Port is being tested

Admin status is up, but tests must be performed on the interface. After testing is completed, the interface state changes to Up, Dormant, or Down as appropriate.

Green

Port is active

Interface is able to send and receive packets.


Using the Context Menu

When you select a device in CiscoView, a graphical representation of the device is displayed in the chassis view. The context menu appears when you right-click a device or its components. Its contents are context-sensitive and vary according to the device and your selection.

You can view the front or back device panel and select different components (cards, ports, power supply) and menu options to configure and monitor status for the device. To access the context menu, follow these steps:


Step 1 Select a device from the Device Selector. A graphical representation of the device chassis appears.

Step 2 Right-click the device or its components. The context menu appears.

Step 3 Select an option to change. The context menu contents vary by device, but typically contains these options:

Option
Description

Configure

Configures device categories, such as Management, Physical, ARP Table, TCP, and so on.

Monitor

Displays a set of dynamic charts for selected device categories.

Front or Rear

Displays either the front or back device panel. A logical view can also be displayed as defined by the device package.

Resize

Reduces the graphical display down to 75% or 50%. You can resize it back up to 100%.

Refresh

Triggers component polling and display update.

System Info

Displays system MIB information (name, description, location, contact, and up-time) for a displayed device.

Device-specific options

Options defined in the device package, such as "Clear All Counters."



Selecting a Device or its Components in the Chassis View

You can select the entire device, or one or more Cisco device components to configure and monitor. For example, you can configure multiple ports or multiple cards in a chassis.


Step 1 Either select a device from the Device Selector or enter an IP address or device name in the Device Name/IP field of the Options bar and then click Go. A graphical representation of the device chassis appears.

Step 2 Do one of the following:

Select the device or a single component.

a. Left-click on the device or component to select it. A yellow border appears around the selection. (To select the entire device, point to an area that does not contain a component before clicking.)

b. Right-click to display the context menu.

Select multiple components.

a. Hold down the Ctrl key to select several similar components at once. A yellow border appears around the selected components.

b. Right-click while holding down the Ctrl key to display the context menu.


Note Components in the group must be defined by the device package as being of the same type.



Setting Debugging Options and Display Logs

You can set a SNMP and activity trace and/or view the trace log. This option records trace information into the cv.log file, which is located at %NMSROOT%/MDC/tomcat, where %NMSROOT% is the directory in which CiscoView is installed.


Step 1 From the CiscoView tab in the CiscoWorks homepage, select Administration > Debug Options And Display Log. The Trace Settings dialog box appears.

Step 2 Select either or both of the following and then click Apply:

SNMP Trace to display SNMP request and response pairs, MIB instance ID, data value, data type, request method, and time stamp.

Activity Trace to display server activity such as which device and dialog boxes are open.

Step 3 Click View Trace to see the trace activity in a separate window.


Viewing Devices Not Available in the DCR

In CiscoView, you can view devices that are not currently available in the DCR.


Step 1 In the Device Name/IP field, enter the IP address or name of the device you want to add.

Step 2 Click Go. The SNMP Credentials dialog box appears.


Note If you enter the IP address or name of a device which has credentials configured in the DCR (and thus the Device Selector), CiscoView displays the chassis view for that device without prompting you to enter its SNMP credentials.


Step 3 In the Select Protocol field, select either the SNMP V3 or SNMP V1/V2C radio button, depending on the type of credentials you want to use for the device.

Step 4 If you selected the SNMP V3 radio button, do the following:

a. Enter the appropriate username and password.

b. Specify the authentication algorithm you want to use by selecting either the MD5 or SHA-1 radio button.

If you selected the SNMP V1/V2C radio button, enter the appropriate read-only and read-write community strings.

Step 5 Click OK. The device is displayed in CiscoView.


Setting Preferences


Step 1 Do one of the following:

Click Preferences from the Options bar.

From the CiscoView tab in the CiscoWorks homepage, select Administration > Device Preferences.

The Device Preferences dialog box appears.

Step 2 Specify your options, then click Apply.

Field
Description

Device Display Name

Select the IP address of the device you want to set preferences for.

SNMP Timeout

Enter a value (in seconds) in the field. This value represents the length of time that elapses before an SNMP request times out.

SNMP Retry Count

Enter a value in the field. This value is the amount of times an SNMP request will be sent before the request times out.

Chassis Polling Frequency

Select a value from the list. The default value varies by device. A typical value is every 60 seconds.

CiscoView real-time status is based on periodic SNMP queries sent to the managed device. Reducing polling frequency (for example, from 10 seconds to 120 seconds) reduces SNMP-based traffic on the network and the workstation overhead required for processing.

Show MIB Label as (defaults to Alias)

Click Descriptor to display MIB descriptors, for example, sysName. Click Alias to display textual labels, for example, System Name.

Default Refresh Rate for Monitor Dialogs

Select a value from the list. The monitoring dialog is updated at the selected refresh rate.



Note The settings specified here are also used by CiscoView Mini-RMON Manager.



Getting Help

Click Help from the Tools bar. If no device is displayed, CiscoView Basics help appears. If a device is displayed, device-specific help appears.

Click Help in a dialog box to display context-sensitive help for that dialog box.


Note If device-specific help appears and you want to see all CiscoView help, click Main (located in the top left pane).


Understanding CiscoView Release Versions

Click About from the Tools bar to display:

CiscoView release version and copyrights. This refers to the base application that runs all device packages; for example, CiscoView X.X.X.

Installation date.

Active device package, if applicable; for example, Cat5000 Package, Version X.X.

All installed device package information (version numbers shown in parentheses).

Device Packages

Cisco's routers and switches are referred to as network devices. Routers and switches must be physically installed in the appropriate chassis and connected to your network (using each specific device's hardware installation guide). A software update that enables CiscoView to support new features for a particular device is called a device package. CiscoView uses the device package to display a dynamic panel view of the physical device and all its modules, submodules, ports, and the like.

The CiscoView engine controls and manages physically connected devices through Simple Network Management Protocol (SNMP). The SNMP system consists of three parts: SNMP manager, SNMP agent, and MIB. Each installed device's SNMP agent uses sets of MIB variables that you can configure, monitor, and modify (as necessary) using CiscoView and each installed device package's software.

Device Package Updates

CiscoView provides support for a considerable range of devices by installing device packages. Additional device packages can be added to CiscoView anytime after the initial product release or installation. When new device packages become available, they are placed on Cisco.com. Check this site to ensure that you have the latest device release. You can add or update device packages by using Software Center. Software Center is a component of CiscoWorks Common Services. For more information on using Software Center, see User Guide for CiscoWorks Common Services 3.0.5. Make sure to review the CiscoView release notes for each device package because they supply critical information, notes, and cautions about usage.