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Readme for Campus Manager 4.0.4 on Windows

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Readme for Campus Manager 4.0.4 on Windows

Table Of Contents

Readme for Campus Manager 4.0.4 on Windows

Description

Related Documentation

Hardware and Software Requirements

CM 4.0.4 Upgrade Path

Patches Rolled Into Campus Manager 4.0.4

Supported Devices in Campus Manager 4.0.4

Downloading Campus Manager 4.0.4

Downloading From Cisco.com

Downloading From Software Center

Installing Campus Manager 4.0.4

Reinstalling Campus Manager 4.0.4

Known Problems in Campus Manager 4.0.4

Resolved Problems in Campus Manager 4.0.4

Frequently Asked Questions


Readme for Campus Manager 4.0.4 on Windows


This Readme is for Campus Manager 4.0.4 on Windows. It contains:

Description

Related Documentation

Hardware and Software Requirements

Patches Rolled Into Campus Manager 4.0.4

Supported Devices in Campus Manager 4.0.4

Downloading Campus Manager 4.0.4

Installing Campus Manager 4.0.4

Reinstalling Campus Manager 4.0.4

Known Problems in Campus Manager 4.0.4

Resolved Problems in Campus Manager 4.0.4

Frequently Asked Questions

Description

Campus Manager 4.0.4 is a software update for
Campus Manager 4.0.3. In addition to the devices supported, this package contains fixes to both existing and newly discovered problems.


Note You should print out and read this document before installing
Campus Manager 4.0.4.


Campus Manager 4.0.4 provides the following new features and enhancements:

Support for Microsoft Visio 2003 — Allows you to export Topology maps in Visio 2003 format.

Improved workflow for Configuring Subnet Acquisition — Allows you to include or exclude specified subnets to perform major acquisition.

Removal of nested scroll bars — Nested scroll bars in User Tracking reports have been removed, for ease of use.

Export and Print of User Tracking data—Allows you to print or export all User Tracking data at the same time.


Caution Campus Manager 4.0.4 has specific prerequisites. Before installing Campus Manager 4.0.4, see "Hardware and Software Requirements" section.

Related Documentation

Table 2 lists the devices supported in Campus Manager 4.0.4.

A list of all devices supported in Campus Manager 4.0.3 is available on Cisco.com. To access this, go to: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/camp_mgr/
camp_4x/cmgr_403/cm40sdt.htm

For a list of fixes to known problems, see the "Resolved Problems in Campus Manager 4.0.4" section.

A list of all known and resolved problems in Campus Manager 4.0.3, including the patches containing fixes for known problems rolled into latest SP, is available on Cisco.com.

To access this, go to: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/camp_mgr/
camp_4x/cmgr_403/cm403rn/cm403rnw.htm


Note We sometimes update the printed and electronic documentation after original publication. Therefore, we recommend that you also review other documentation for Campus Manager 4.0.3 on Cisco.com for any updates.


Hardware and Software Requirements

Campus Manager 4.0.4 requires that you have installed CiscoWorks Common Services 3.0.3 and Campus Manager 4.0.3. For LMS 2.5 users, they are available as a part of CiscoWorks LMS 2.5 December 2005 Update (LMS 2.5.1) available at http://cisco.com/cgi-bin/tablebuild.pl/lms25.

Hardware and software requirements are the same as those needed for initial CiscoWorks Common Services 3.0.3 and Campus Manager 4.0.3 installation. For a detailed list of requirements and instructions to install CiscoWorks Common Services 3.0.3 and Campus Manager 4.0.3, go to Cisco.com:

For documentation on CiscoWorks Common Services 3.0.3, go to: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
cw2000_d/cs303/ig_win/index.htm

For documentation on Campus Manager 4.0.3, go to: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
camp_mgr/camp_4x/cmgr_403/cm403ig/cm403igw/index.htm

CM 4.0.4 Upgrade Path

Use the table below to verify the upgrade path to Campus Manager 4.0.4:

If you have installed...
You must install...

CM 3.2 + any IDU

CM 4.0.3 + CM 4.0.4

CM 3.3 + any IDU

CM 4.0.3 + CM 4.0.4

CM 4.0

CM 4.0.3 + CM 4.0.4

CM 4.0 + CM 4.0 SP 1

CM 4.0.3 + CM 4.0.4

CM 4.0 + CM 4.0 SP 2

CM 4.0.3 + CM 4.0.4

CM 4.0 + CM 4.0.3

CM 4.0.4


Patches Rolled Into Campus Manager 4.0.4

Table 1 lists the patches containing fixes for the bugs rolled into Campus Manager 4.0.4.

Table 1 Patches Rolled Into Campus Manager 4.0 .4

Bug ID
Summary

CSCsd04408

Scheduled custom User Tracking report did not display any record when the server was in ACS mode.

CSCsc94959

Campus Manager did not support the Cisco devices: 3560-48TS, 3560G-24TS, 3560G-48TS, 2960-48TC-L, 2960-24TC-L, 2960G-24TC-L, 2960-48TT-L, 2960-24TT-L, 4948-10GE, CSS 11503, CSS 11506, and 3400.


Supported Devices in Campus Manager 4.0.4

Table 2 lists the devices supported in Campus Manager 4.0.4.

For a list of all devices supported in Campus Manager 4.0.3 including devices supported in previous versions of SP, see the Supported Devices Table for
Campus Manager 4.0.3
on Cisco.com (see the "Related Documentation" section).

Table 2 Supported Devices in Campus Manager 4.0.4 

Device Type
Devices/
Modules Supported
sys
ObjectID
Topology
VLAN Mgmt
LANE Mgmt
ATM Mgmt
User Tracking
Path Analysis
Minimum Software

Cisco 800 Series Routers

851

1.3.6.1.4.1.9.1.566

Yes

Yes

12.4(4)T

871

1.3.6.1.4.1.9.1.571

12.3(8)

876

1.3.6.1.4.1.9.1.568

12.3(14)YT1

878

1.3.6.1.4.1.9.1.570

12.3(8)Y12

Cisco 10000 Series Routers

10005

1.3.6.1.4.1.9.1.437

Yes

Yes

12.3(7)X16

Cisco Catalyst 3560 Series Switches

3560-48TS

1.3.6.1.4.1.9.1.634

Yes

Yes

Yes1

Yes

12.2(25)SEB

3560G-24TS

1.3.6.1.4.1.9.1.615

12.2(20)SE3

3560G-48TS

1.3.6.1.4.1.9.1.617

Cisco Catalyst 2960 Series Switches

WS-C2960-48TC-L

1.3.6.1.4.1.9.1.695

Yes

Yes

Yes1

Yes

12.2(25)FX

WS-C2960-24TC-L

1.3.6.1.4.1.9.1.694

WS-C2960G-24TC-L

1.3.6.1.4.1.9.1.696

WS-C2960-48TT-L

1.3.6.1.4.1.9.1.717

WS-C2960-24TT-L

1.3.6.1.4.1.9.1.716

Cisco Catalyst 4500 Series Switches

C4948-10GE

1.3.6.1.4.1.9.1.659

Yes

Yes

Yes1

Yes

12.2(25)SG

Cisco Catalyst 2400 Series Ethernet Access Switches

ME-2400-24TS-A

1.3.6.1.4.1.9.1.734

Yes

Yes

Yes1

Yes

12.2(25)EX

Cisco Catalyst 3400 Series Ethernet Access Switches

ME-3400-24TS-A

1.3.6.1.4.1.9.1.736

Yes

Yes

Yes1

Yes

12.2(25)EX

Cisco Multilayer Fabric Switch

MDS 9216A

1.3.6.1.4.1.9.12.3.1.3.442

Yes

Yes

3.0

Cisco Content Server Switches

CSS11503R

1.3.6.1.4.1.9.9.368.4.5

Yes

No

8.10

CSS11506R

1.3.6.1.4.1.9.9.368.4.6

Cisco IP Phones

7970

Yes

Yes

1 Support for IP phones is also provided.


Downloading Campus Manager 4.0.4

You can download the Campus Manager 4.0.4 installer file, cwcm4_0_4_win.zip, either from Cisco.com or from Software Center.

Downloading From Cisco.com

You can download the updates from Cisco.com either by selecting
Products & Solutions > Network Management > All Network Management Products > CiscoWorks Campus Manager > Download Software Image.

Or

From http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus.

To download the file from Cisco.com:


Step 1 Locate the package file cwcm4_0_4_win.zip.

Step 2 Save the file to a temporary working area of your server.


Downloading From Software Center

To download the file from Software Center:


Step 1 From CiscoWorks homepage, select Common Services > Software Center > Software Updates.

The Software Updates page appears.

Step 2 In the Products Installed table, select the check box corresponding to Campus Manager.

Step 3 Click Select Updates in the Software Updates page.

The Source Location page appears.

The Available Images page appears with packages for both Windows and Solaris (cwcm4_0_4_win.zip and cwcm4_0_4_sol.zip).

Step 4 Select cwcm4_0_4_win.zip and click Next.

The Destination Location page appears.

Step 5 Enter the location or browse to the location using the Browse button..

Step 6 Click Next.

The Summary page appears. The Summary window shows a summary of your inputs.

Step 7 Click Finish to confirm the download operations.

The package file are extracted to the user-selected directory in the folder cm.


Installing Campus Manager 4.0.4

Before you install Campus Manager 4.0.4 , make sure your installation environment meets the requirements described in "Hardware and Software Requirements" section.

Campus Manager 4.0.4 installation takes approximately 20 minutes. If you opt to back up, package installation might take longer.

Installation Notes

Before installing Campus Manager 4.0.4, note that:

Campus Manager 4.0.4 installation prompts you to back up all files that it replaces.

You are not prompted to back up the files while reinstalling
Campus Manager 4.0.4.

To install Campus Manager 4.0.4 on Campus Manager 4.0.3:


Step 1 Log in as local administrator.

Step 2 Navigate to the directory that contains the zip file that you downloaded.

Step 3 Unzip the package file cwcm4_0_4_win.zip to your temporary directory.

Step 4 Double-click the file, cwcm4_0_4_win.exe, to begin installation.

A prompt appears:

Do you really want to install Campus Manager 4.0.4?

Step 5 Click Yes to continue or click No to exit the setup.

If you have not installed Common Services 3.0.3 or later, this message appears:

Install CiscoWorks Common Services 3.0.3 before installing Campus Manager 4.0.4.

The installation terminates when you click OK.


Note Common Services 3.0.3 is available as a part of CiscoWorks LMS 2.5 December 2005 Update (LMS 2.5.1) available at http://cisco.com/cgi-bin/tablebuild.pl/lms25.


For details on installing Common Services 3.0.3, see the Installation and Setup Guide for CiscoWorks Common Services 3.0.3 (Includes CiscoView) on Windows (With LMS 2.5.1) at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/
cs303/ig_win/index.htm

If you have not installed Campus Manager 4.0.3, this message appears:

Install Campus Manager 4.0.3 before installing Campus Manager 4.0.4.


Note Campus Manager 4.0.3 is available as a part of CiscoWorks LMS 2.5 December 2005 Update (LMS 2.5.1) at http://cisco.com/cgi-bin/tablebuild.pl/lms25.


For details on installing Campus Manager 4.0.3, see the Installation and Setup Guide for Campus Manager 4.0.3 on Solaris at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/camp_mgr/
camp_4x/cmgr_403/cm403ig/cm403igw/index.htm

After installing Common Services 3.0.3 and Campus Manager 4.0.3, resume from Step 4.

Step 6 Click Next in the Welcome Screen that appears.

A dialog box appears with the following message:

You may decide to uninstall Campus Manager 4.0.4 later. However, to 
uninstall Campus Manager 4.0.4, you must first back up the database 
and any files that will be affected during installation now.
You may back up the database and any affected files during this 
first-time installation only.
For more information, please see the Campus Manager 4.0.4 readme.

Do you want to back up now?

Step 7 Either:

Click Yes to back up the database and the affected files and continue.

Or

Click No to continue installation without backing up files.

A dialog box appears with the following message:

Cisco recommends that you back up during the installation of Campus 
Manager 4.0.4.
You will NOT have the option to back up these files if you reinstall 
Campus Manager 4.0.4 later. 
Are you sure you want to proceed WITHOUT backing up the database and 
other files now?

Step 8 Click Yes to continue without backing up or click No to exit the setup.

The Software License Agreement dialog box appears.

Step 9 Click Accept to accept and continue or click Do Not Accept to exit the setup.

The System Requirements window appears and installation checks system requirements.

If there is not enough disk space to install Campus Manager 4.0.4, the installation displays an error message and stops.

If the minimum requirements are not met, the installation displays an error message and exits the setup.

Step 10 Click Next.

The Daemons Restart Options dialog box appears with the following message:

If no other CiscoWorks application installations are pending, you can 
choose to start CiscoWorks Daemons.
Do you want to restart CiscoWorks Daemons at the end of this 
installation?
If you want to start CiscoWorks daemons, click Yes.

If you do not want to start CiscoWorks daemons, click No.


Step 11 Click Yes to restart CiscoWorks daemons, or click No if you have any other installations pending.

A Summary dialog box displaying the current settings for installation appears.

Step 12 Click Next.

The Setup Complete dialog box appears with the message:

Setup is complete. Click Finish to start CiscoWorks.

Step 13 Click Finish to complete and quit the installation.

Step 14 Verify the installation by selecting Common Services > Software Center > Software Update > Campus Manager.

The Patches Installed table displays Campus Manager -4.0.4.


Reinstalling Campus Manager 4.0.4

To reinstall Campus Manager 4.0.4 on Campus Manager 4.0.3, follow the instructions in the
"Installing Campus Manager 4.0.4" section.


Note You are not prompted to back up the files during reinstallation of Campus Manager 4.0.4.


Known Problems in Campus Manager 4.0.4

Known problems are unexpected behaviors or defects in Campus Manager software releases.


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


For a list of known problems in Campus Manager 4.0.3, see Release Notes for Campus Manager 4.0.3 on Cisco.com (see "Related Documentation" section).

Table 3 lists the known problem in Campus Manager 4.0.4.

Table 3 Known Problems in Campus Manager 4.0.4 

Bug ID
Summary
Explanation

CSCsd34061

Topology Services Filters for EtherChannel do not work.

In Topology Services Layer 2 Map View, the links appear correctly if you do not select a filter.

If you select EtherChannel 1000M, links do not appear.

If you select another EtherChannel filter option, the missing links start appearing.

Workaround:

None.

CSCsd33364

Some User Tracking end host entries do not appear when DHCP is disabled.

When DHCP is disabled some entries for end hosts do not appear.

This happens in scenarios where there is a single MAC address with multiple IP addresses.

Workaround:

None.

CSCsd32162

Exported User Tracking reports are not sorted correctly.

The sort order and sorted column preferences are not considered by the export (CSV, PDF) and print features in User Tracking.

All exported User Tracking reports are sorted in ascending order on the default column.

This happens when you modify the sort column and/or sort order from the default, and then export or print the User Tracking report.

Workaround:

None.

CSCsd06530

User Tracking Duplicate reports take a long time to load completely.

The User Tracking Duplicate reports for Ports with multiple MAC, and Duplicate MAC and VLAN, take a long time to load, and cause browser timeouts.

This happens if there are many entries in the User Tracking database.

Workaround:

None.

CSCsc67741

User Tracking Acquisition page takes a long time to launch.

When you invoke the Acquisition page (User Tracking > Acquisition), it takes a long time to launch.

This delay in launching the UI is noticeable over a period of time.

Workaround:

None.

CSCsc61310

Path Analysis does not handle switches with MSFC.

Campus Manager cannot trace the Layer 2 view between two hosts. This happens when the hosts are of different VLANs that are connected to the same switch and a Multi Layer Switch Feature Card (MSFC).

Workaround:

None.

CSCsc51917

OGS groups with special characters in their names do not launch.

Campus Manager allows you to create OGS groups with special characters such as apostrophes.

However, you cannot select or edit such groups.

Workaround:

None.

CSCsc34746

Incorrect data displayed for Duplicate MAC/IP address reports.

Duplicate MAC, IP, and MAC/IP reports show many duplicate records which are incorrect.

This might happen in a network with large number of mobile users, such as laptops or IP phones.

Workaround:

None.

CSCsa56029

Windows taskbar not usable when UTU searches for data.

When you use UTU to search and display User Tracking data, the Windows taskbar gets locked for a few minutes. During this time, you cannot use the taskbar.

However, the taskbar becomes available again if either of the following conditions are met:

All data is returned

A timeout is reached

Workaround:

None.

CSCsa52136

Wake On LAN is not supported in User Tracking.

User Tracking reports duplicate layer 3 information for end hosts.

This can occur in an environment using Wake On LAN plus DHCP where one of the nodes releases its DHCP information, and becomes dormant (awaiting a Wake On LAN packet).

Workaround:

Manually shut down the dormant host.

A patch is available with TAC for this problem.


Resolved Problems in Campus Manager 4.0.4

Table 4 describes the resolved problems in Campus Manager 4.0.4.

Table 4 Customer Found Resolved Problems in Campus Manager 4.0.4 

Bug ID
Summary
Additional Information

CSCsc99913

Campus Manager displayed the links connected through Cisco 26xxXM router sub-interfaces as shared media instead of point-to-point links, in the Topology map.

This problem has been resolved.

CSCsc98506

Campus Manager Device Discovery continuously displayed a running state if Device Credentials Repository (DCR) server was down. This prevented you from running Device Discovery again.

This problem has been resolved.

CSCsc97027

An incorrect error message appeared if you launched Admin Dashboard before the ANI server was completely up.

This problem has been resolved.

CSCsc97020

When Campus Manager collected UNIX user names, it ran out of file descriptors, and stopped responding. This happened especially after UT Major Acquisition was completed.

This problem has been resolved.

CSCsc96900

Campus Manager Admin dashboard showed incorrect status of User Tracking process, if you started User Tracking before ANI launched completely.

This problem has been resolved.

CSCsc89250 

Campus Manager reports had nested scroll bars, that were not user-friendly.

The nested scroll bars have been removed.

CSCsc72912

Topology Services VTP Views took a long time to launch if there were a large number of devices in that view.

This problem has been resolved.

CSCsc71238

Purging of User Tracking archives and jobs failed in Campus Manager.

This problem has been resolved.

CSCsc67734

When you ran User Tracking commands on Command Line Interface (CLI), Campus Manager searched for /var/adm/CSCOpx/log/Cmapps.log (which is the Solaris navigation path), and displayed an error.

This problem has been resolved.

CSCsc60333

In some screens, field names in the UI were different from what was documented in the Online help.

Online help has been updated to reflect the correct field names.

CSCsc55636

Campus Manager Data collection did not respond, if SNMP v3 credentials were configured for devices.

This problem has been resolved.

CSCsc53310

Campus Manager did not sort the ports column correctly in User Tracking End Host Immediate Reports.

This problem has been resolved.

CSCsc52686

Campus Manager Topology Views appeared blank if any of the devices in the view had non-ASCII characters in their sysNames.

This problem has been resolved.

CSCsc48060

Campus Manager reported the Admin status value instead of the negotiated operational duplex value for Cisco IOS devices.

This problem has been resolved.

CSCsc41956

Campus Manager could not print Topology map on plotters. This was not documented.

This problem has been documented in the Release Notes.

CSCsc40157

User Tracking data reports in the dashboard and the database were not consistent.

This problem has been resolved.

CSCsc08422

Device Center did not display names or IP addresses in the CDP neighbor column for the devices that were not in DCR.

This problem has been resolved.

CSCsb90254

Campus Manager discovery updated non-standard DCR devices (such as Cluster Commander) to standard devices. This impacted the proxy relationship between devices in DCR.

This problem has been resolved.

CSCsb89265

User Tracking reported duplicate entries, where a single MAC address had multiple IP addresses associated with it.

If duplicate records are currently present in your database, you should reinitialize the database or manually delete the existing duplicate entries.

To reinitialize the User Tracking database, enter the command:

reinitdb -ut

CSCsb08401

Campus Manager did not display Multilink interfaces (STM-1 links) between Cisco 7609 Routers in Topology Maps when they were configured with Tributary Unit Groups (TUG).

This problem has been resolved.

CSCsa97156

The workflow for subnet acquisition settings needed enhancements. It was difficult to add subnets manually for acquisition.

This was specially relevant on large scale deployments where you needed to add subnets frequently.

The workflow has been modified to allow you to include or exclude specific subnets to perform major acquisition.

CSCsa31538

When you updated or deleted a large number of devices from DCR, Campus Manager could not synchronize with DCR using DCR events.

This problem has been resolved.

CSCef31329

Campus Manager link computation failed for Multilink interfaces.

This problem has been resolved.

CSCed41377

User Tracking ping sweep limitations in large subnets were not adequately explained in Online help.

Online help has been updated by adding the User Tracking ping sweep limitations, and suggestions to overcome these limitations.

CSCsd15869

When a device had more than one loopback address, Device Discovery considered the loopback address falling outside the allowed subnets, as the device name.

This problem has been resolved.

CSCsd29343

Device Discovery set the Display Name of a device to its hostname without the domain component, although the fully-qualified hostname was valid and properly discovered.

This problem has been resolved.

CSCsd30081

User Tracking end host did not sort records based on the Last Seen column.

This problem has been resolved.

CSCsd34428

User Tracking CLI did not quote fields that contained embedded commas. Commas were used as the delimiter in these exports.

Hence, import of resultant data into other applications did not work correctly.

This problem has been resolved.

CSCsd41493

When you ran User Tracking Acquisition on Cisco Catalyst 2900 XL series switches with empty VLANs, Campus Manager stopped responding.

This problem has been resolved.

CSCsd40241

Device discovery added devices into DCR, with loopback IP addresses falling outside the discovery range.

This problem has been resolved.


Frequently Asked Questions

How will I know which version of Campus Manager I have installed?

I do not want support for all the devices that you have supported in Campus Manager 4.0.4. Can I select only the devices I want?

Where can I find device support for CiscoView, Device Fault Manager, or Resource Manager Essentials?

Where can I find information on the supported devices for Campus Manager 4.0.4?

Q. How will I know which version of Campus Manager I have installed?

A. To check the version of Campus Manager installed on your system, from the CiscoWorks desktop, select CommonServices > Software Center > Software Update > CampusManager.

The Patches Installed table displays the installed version of the applications.

If Patches Installed Table Displays
Campus Manager Version Installed is...

Campus Manager -4.0.4

4.0.4


Q. I do not want support for all the devices that you have supported in Campus Manager 4.0.4. Can I select only the devices I want?

A. No. The present installation framework does not support this feature. Even if you do not have all the supported devices, installing Campus Manager 4.0.4 will not adversely affect your network.

Q. Where can I find device support for CiscoView, Device Fault Manager, or Resource Manager Essentials?

A. The device support packages are available at the following locations:


Q. Where can I find information on the supported devices for Campus Manager 4.0.4?

A. You can find the latest information on supported devices for Campus Manager 4.0.4 on Cisco.com.

To access this, select Products & Solutions > Network Management > All Network Management Products, and then select CiscoWorks Campus Manager > Technical Documentation > Device Support Tables > Supported Devices Table for Campus Manager 4.0.4.

Or go to:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
camp_mgr/camp_4x/cmgr_403/cm40sdt.htm