Installation Guide for Cisco Unified Service Monitor 8.5
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Table Of Contents


Licensing Overview

Verifying License Status

Licensing Scenarios

Licensing Messages

Licensing Process

Obtaining a PAK

Obtaining a License File

Registering a License File with Service Monitor


This appendix provides licensing information for Cisco Unified Service Monitor (Service Monitor). It contains the following sections:

Licensing Overview

Licensing Process

Licensing Overview

Service Monitor features software-based product registration and license key technologies. Licensing ensures that you possess a licensed copy of Service Monitor.

NoteLicensing uses node-locking technology. The license file can only be used with the MAC address that you supply.

To license, install, and run Service Monitor on VMware, you must configure a static address for the virtual machine.

To determine whether Service Monitor is licensed, see Verifying License Status. If you do not have a license or you want to upgrade your license, see Licensing Scenarios. For information about messages that are displayed during product evaluation, see Licensing Messages.

Verifying License Status

Step 1 Select Administration > Server Administration (Common Services) > Administration > Licensing. The Licensing Information page appears, displaying the information in the following table.



Abbreviated product name—For Service Monitor, this is SM.


Product version—A.b.c, where A is the major version number, b is the minor version number, and c is the service pack number. For example, SM Standard 8.5 indicates version 8.5 without service packs.


Limit—Number of phones that Service Monitor is licensed to support, up to a maximum value.

Note The licensing process permits you to install any valid licenses, even if, as a result, the number of phones exceeds the maximum value. To move a license from one Service Monitor server to another, you must open a service request. For more information, see Obtaining Documentation and Submitting a Service Request.


One of the following:

Purchased—You have a registered, licensed product.

Evaluation—This license will expire on the expiration date; Service Monitor will stop running.

Expiration Date

Date on which Service Monitor stops running—Applies to evaluation licenses. The evaluation period lasts for 90 days.

Note To view the installed software version, select the About link in the upper-right corner of the Service Monitor home page.

Licensing Scenarios

Table B-1 describes what to do in different scenarios if you do not have a licensed, registered copy of Service Monitor or if you want to increase the number of phones supported.

Table B-1 How to Obtain and Register a License 

What to Do

Installing with a purchased license.

1. Before installing, obtain a license file. See Licensing Process.

Note You can install Service Monitor without the license file. You can upgrade your license after installation. See Registering a License File with Service Monitor.

2. During installation, select License File Location, and provide the location of your license file.

Installing with an evaluation license.

Note The evaluation license is limited to monitoring 1,000 phones.

During installation, select Evaluation Only. Evaluation versions are active for 90 days, after which you are required to purchase a license.

To upgrade to a purchased license after installation, obtain a PAK and license file for the Service Monitor software version. For information on the licensing process, see Licensing Process.

Upgrading a license—Either of these:

Upgrading from an evaluation license to a purchased license

Installing an incremental license to support additional phones

See Licensing Process.

Moving Service Monitor to another server.

Call the Cisco Technical Assistance Center (TAC) for assistance. For more information, see Obtaining Documentation and Submitting a Service Request.

Licensing Messages

If you have installed the evaluation version of Service Monitor, you must obtain the license file from to continue to use the product after the 90-day evaluation period. For details, see Licensing Process.

Before expiry of the evaluation license, you will see the following prompt:

This software is provided for evaluation purposes only and will expire in XX days. If this 
is not an evaluation copy, please click this link for information about obtaining a valid 
purchase license. Click here for current licensing information. Otherwise, please contact 
your Cisco representative for purchasing information.

This message is displayed as an alert after you log in and try to access Service Monitor. If you fail to upgrade your evaluation license, all Service Monitor processes will run, but access to Service Monitor functionality will be prohibited.

Licensing Process

The Service Monitor license file includes support for a set number of phones. You can purchase incremental licenses to support additional phones and monitor up to a maximum number of phones with a single Service Monitor. For each incremental license that you purchase, you will receive a PAK, and you must use that PAK to obtain a license file.

This process applies to new installations and license upgrades:

1. Obtain a Product Authorization Key (PAK)—The PAK is used to register Service Monitor, and any additional phone support that you might purchase for Service Monitor, on, and it contains resource limitations. See Obtaining a PAK.

2. Obtain a license file—A license file is sent to you after you register the PAK on See Obtaining a License File.

3. Copy the license file to the server where Service Monitor is to be installed. If Service Monitor is already installed and you are upgrading your license file, you must register the license file with Service Monitor. See Registering a License File with Service Monitor.

Obtaining a PAK

The PAK is located on the software claim certificate. The software claim certificate is available in one of these ways:

If your order included hardware, a printed software claim certificate is included in the package.

If your order did not include hardware, you can obtain the software claim certificate through the eDelivery system; for information on eDelivery, see

Obtaining a License File

Note If you plan to install Service Monitor on a VMware server, you must supply a static MAC address to obtain a license file. Service Monitor does not work when a dynamic MAC address is configured for the virtual machine. For more information, see VMware Guidelines, page 1-4.

Step 1 Register the PAK and the MAC address of the system where Service Monitor is installed with at You will be asked to log in. You must be a registered user of to log in.

Note The MAC address is required because licensing uses node-locking technology. The license file can only be used with the MAC address that you supply.

The license file will be e-mailed to you. After you obtain the license file, register the license with the Service Monitor server.

Registering a License File with Service Monitor

Caution This procedure registers a license even when, as a result, license size exceeds the maximum number of phones that Service Monitor supports on a single server. When the number of phones in Service Monitor exceeds the limit, data from additional phones is not collected or analyzed.

Step 1 Copy the license file to the Service Monitor server, into a directory with read permission for the username casuser or the user group casuser.

Note If you copy a folder that contains the license file to the Service Monitor server, be sure to provide read permission for casuser on the folder as well as on the license file.

Step 2 Install the license:

a. Select Administration > Server Administration (Common Services) > Administration > Licensing. The License Information page appears.

b. Click the Update button. The Select License File dialog box appears.

c. Browse to and select the license file:

Click the Browse button.

Browse to the location where you copied the license file in Step 1.

Select the license file.

Click OK. The Licensing Information page is updated. For more information, see Table B-2.

If you purchased more than one license, repeat Step 2 to install each additional license.

If you encounter errors, ensure that the license file:

Is in a directory with read permission for the username casuser or the user group casusers.

Contains the correct MAC address in HOSTID=<MAC>. (Use a text editor to view the contents of the license file.) If the value of HOSTID is not correct, you must open a service request. See Obtaining Documentation and Submitting a Service Request.

Table B-2 License Registration Result 

License registered....
Expected Result on Licensing Information Page

Upgrade from an evaluation license

Entry in the Status column changes from Evaluation to Purchased.

Increase number of phones supported

Entry in the Size column increases per license size.