User Guide for Cisco Unified Service Monitor
Index
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

applications billing server B-4

casuser B-10

Microsoft SQLServer CDR database B-9

NAM web administrator C-1

smuser B-4

Windows B-10

ACS A-1

adding

Cisco 1040 4-7

credentials

NAM 3-6

Unified Communications Manager 3-6

TFTP server 4-2

threshold groups

CVTQ 5-4

sensor 5-9

adjusted packet loss, definition 2-10

application billing server. See accounts.

archiving call metrics

disabling 4-4

enabling 4-4

authentication

Microsoft SQLServer user accounts B-9

SQL B-8

Windows B-10

AXL

Cisco Web Service, activating B-5

standard AXL API access privilege 3-7

B

backing up

call metrics files 6-5

database 6-3

C

call

disconnect time, reported by cluster 2-17

metrics files

archiving, enabling and disabling 4-4

maintaining 6-5

release code, reported by cluster 2-18

termination cause, reported by cluster 2-18

CallManager. See Cisco Unified Communications Manager (Unified Communications Manager)

cautions

CDRs not written B-2, B-8, B-9

cluster ID, space in 3-7

reports not exported 3-16

smuser password, updating 3-18

zero duration flag, do not enable B-3

CDR database

SQL authentication B-9

Unified Communications Manager credential status 3-4

CDR DB. See CDR database

CDRM database 3-4

Cisco 1040

diagnostic information 4-15

failover 4-17

registration 4-16

resetting 4-10

time synchronization 4-12

web interface 4-14

Cisco Secure ACS A-1

Cisco Unified Communications Manager (Unified Communications Manager)

configuring B-1

credentials 3-2

last contact status 3-2, 3-5

version used 3-13

Cisco Unified Operations Manager

Detailed Device View, launching 3-17

IP address, entering in Service Monitor 3-18

Phone Detail, launching 3-17

trap receiver, configuring as 3-2

cluster ID

configuring B-4

duplicate, avoiding 3-8

See also Cisco Unified Communications Manager (Unified Communications Manager)

codecs

in MOS violation SNMP trap D-3

reports, filtered by 2-3, 2-13, 2-19

thresholds, setting

for CVTQ groups 5-4

for sensor groups 5-9

global values 5-2

concealment

ratio 2-18

seconds 2-18

severely concealed seconds 2-18

configuring

Cisco 1040 4-9

default configuration file 4-3

primary Service Monitor 4-3

secondary Service Monitor 4-3

DHCP for Cisco 1040 4-5

DNS 3-2, 4-5

NAM C-1

Service Monitor

as a billing server B-4

initially 2-2

SNMP service 6-10

Unified Communications Manager B-1

credentials, NAM

adding 3-6

deleting 3-4, 3-12

editing 3-10

verifying 3-4

credentials, Unified Communications Manager

adding 3-6

deleting 3-4, 3-12

editing 3-10

verifying 3-2

CVTQ threshold group

adding 5-4

deleting 5-8

D

daemon manager, starting and stopping 6-15

database

backup, performing 6-3

cmf password, changing 6-14

directory and virus scanning software A-2

qovr password, changing 6-5

Service Monitor

purging 3-17, 6-1

retention period 3-17

data purge schedule, updating 6-2

data retention period, configuring 3-17

debugging, enabling 6-6

deleting

call metrics archive files 6-5

Cisco1040 4-11

credentials 3-12

files from TFTP server 4-11

TFTP server from Service Monitor 4-3

threshold groups 5-8, 5-12

device database

SQL authentication B-9

Unified Communications Manager credential status for 3-4

device DB. See device database

DHCP, configuring for Cisco 1040 4-5

diagnostic information, Cisco 1040 4-15

diagnostic report

CVTQ 2-13

sensor 2-3

directory number

entering, as endpoint 5-11

wildcard

in report definition 2-6

in threshold definition 5-11

disabling

call metrics archiving 4-4

debugging 6-6

DN. See directory number

DNS configuration

and Cisco 1040s 4-5

and Unified Communications Manager 3-2

documentation i-x

E

editing

Cisco 1040

configuration 4-9

default configuration 4-17

NAM credentials 3-10

threshold groups

CVTQ 5-4

sensor 5-9

Unified Communications Manager credentials 3-10

enabling

call metrics archiving 4-4

debugging 6-6

endpoint

IP address 5-11

wildcard

in report definition 2-6

in threshold definition 5-5, 5-7

exporting

CSV files, limits 2-3, 3-19

most-impacted endpoints reports, automatically 3-15

reports, manually 2-3

F

failover, Cisco 1040 4-17

filenames

call metrics archive 4-17

Cisco 1040 configuration

default 4-16

sensor-specific 4-16

Cisco 1040 sensor image 4-8

history log 6-6

reports, automatically generated 3-16

syslog 6-5

G

global thresholds 5-2

restoring default 5-2

updating 5-2

H

hostname, changing 6-12, 6-15

HTTP

Unified Communications Manager credential status 3-4

username and password 3-10

HTTPS

NAM credential status 3-4

Unified Communications Manager credential status 3-4

username and password 3-10

http server, NAM C-1

https server, NAM C-1

I

IP address

endpoint, entering as 5-11

Operations Manager 3-18

Service Monitor system, changing 6-15

wildcard

in report definition 2-6

in threshold definition 5-5, 5-7

J

jitter

reported by cluster 2-18

reported by sensor 2-10

K

keepalive 4-17

K-factor

and software versions 1-3

endpoints that support 1-2

See also CVTQ

known phone count

understanding 3-13

updating 3-15

L

latency, reported by cluster 2-18

license limit 3-13

log files 6-5

login page

NAM software 3-2

Service Monitor 1-6

low-volume schedule, viewing 3-17

M

MGCP voice gateway, configuring B-12

MIBs

system application, log file 6-12

used by Service Monitor D-1

mixed mode, definition B-7

MOS

reported by cluster 2-17

reported by sensor

average 2-9

minimum 2-9

most-impacted endpoints report

CVTQ 2-20

exporting automatically 3-15

sensor 2-19

settings, configuring 3-15

N

NAM. See Network Analysis Module.

Network Analysis Module

configuring C-2

login page, launching 3-2

supported hardware and software 1-3

notification

enabling 6-7

port blocking, and 6-9

process restart 6-7

recipient, configuring 6-8

SMTP server for 6-8

NTP server C-2

O

Operations Manager. See Cisco Unified Operations Manager

P

packet loss

reported by cluster 2-18

reported by sensor

actual 2-10

adjusted 2-10

percent 2-10

password

casuser B-8

CDR database 3-6, B-9

cmf database 6-14

device database 3-6

Service Monitor database 6-5

SFTP 3-17, B-4

smuser 3-17, B-6

phones

license limit 3-13

total known count 3-13

updating known phone count 3-15

popup blockers, disabling A-2

port

blocking and e-mail 6-9

Service Monitor web server 1-6

SSL 1-6

primary Service Monitor

configuring default 4-3

updating 4-9

viewing 4-12

processes

Service Monitor 6-9, 6-10

starting and stopping 6-9

properties, configuring

CSV export limit 3-19

data purge 6-2

diagnostic report wait 3-19

low-volume schedule 6-2

Provisioning Manager synchronization 3-10

Q

QOVRDbEngine process 6-9

QOVRDbMonitor process 6-9

QOVRMulitProcLogger process 6-9

QOVR process 6-9

R

registering Cisco 1040 4-16

reports

accessing more than 2,000 records 2-7

configuring

number of CSV records to export 3-19

number of endpoints for 3-15

search time 3-19

filenames, automatically generated 3-16

most-impacted endpoints, exporting 3-15

resetting Cisco 1040 4-10

restoring database 6-4

resuming

sensor for monitoring 3-14

Unified Communications Manager cluster for monitoring 3-14

RSPAN port, reconfiguring 4-11

S

schedule

data purge, updating 6-2

low-volume

updating 6-2

viewing 3-17

secondary Service Monitor

configuring 4-3

updating 4-9

viewing 4-12

security

certificate 6-14

configuring A-1

SNMP queries 6-12

sensor

diagnostic report 2-3

most-impacted endpoints report 2-19

SNMP trap

reconnect D-6

unreachable D-5

severely concealed seconds, definition 2-18

SFTP

directory path B-4

password 3-17, B-4

server process 6-9

short call, definition 2-17

SMTP server

configuring for notifications 6-8

configuring for report export 3-15

message 3-2

smuser

password, updating B-6

username 3-17, B-4

SNMP

MIBs, Service Monitor support for E-1

queries, configuring security for 6-12

trap details D-1

trap receivers 3-2

using to manage Service Monitor 6-10

Windows service 6-11

SPAN port, reconfiguring 4-11

SQL authentication on Unified Communications Manager B-9

SSRC 2-10, 2-11

starting

daemon manager 6-15

Service Monitor

processes 6-9

user interface 1-6

stopping

daemon manager 6-15

QOVR process 4-6

Service Monitor processes 6-9

stream

correlation 2-10

details 2-12

summary 2-11

supported

endpoints 1-2

NAM software and hardware 1-3

Unified Communications Manager software 1-2

suspending

sensor from monitoring 3-14

Unified Communications Manager cluster from monitoring 3-14

switch

IP address for 4-14

port, shutting 4-11

synchronization, Provisioning Manager 3-10

system application MIB implementation E-1

resource MIB tables E-1

element status information E-4

installed elements E-2

installed packages E-2

package status information E-3

process map E-7

scalar variables E-6

status of elements previously run E-5

status of packages previously run E-5

sample MIB walk E-7

T

termination cause, reported by cluster 2-18

TFTP server

adding to Service Monitor 4-2

deleting from Service Monitor 4-3

Unified Communications Manager as a 4-2

TFTP service

CiscoWorks, disabling 6-9

Unified Communications Manager, restarting B-13

thresholds

CVTQ

group 5-4

priority 5-8

global 5-2

sensor

group 5-9

priority 5-12

time

synchronization 4-12, C-2

updating on the server 6-15

TOS 2-11

trap receiver

configuring 3-2

default port number for 3-2

Operations Manager, as a 3-2

traps, SNMP

from Cisco 1040s, suppressing 4-4

MOS violation D-1

sensor reconnect D-6

sensor unreachable D-5

U

Unavailable device type, reason for 2-8

updating

server time 6-15

thresholds

CVTQ group 5-6

global 5-2

sensor group 5-10

users, configuring A-1

V

VAD

effect on MOS 2-15

voice gateway configuration B-12

verifying credentials 3-4

versions, Unified Communications Manager 3-6, B-1

viewing

Cisco 1040 configuration

in Service Monitor 4-12

on Cisco 1040 4-14

on TFTP server 4-13

NAM credential status 3-4

Unified Communications Manager credential status 3-4

virus scanning software A-2

voice gateway

Detailed Device View, launching for 2-8

MGCP, configuring B-12

MOS calculation on 1-2

VAD, configuring B-12

W

warning, Cisco 1040 safety information 4-16

Windows authentication on Unified Communications Manager B-8

Windows SNMP Service 6-11