User Guide for Cisco Unified Service Monitor 2.1
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA mode 6-10, F-2

accounts

casuser B-10

Microsoft SQLServer

CDR database B-9

device database B-9

Unified Communications Manager Applications Billing Server B-4

Windows B-10

ACS mode

authentication 6-10

Service Monitor, using in 6-13

user roles and privileges, modifying 6-13

users, configuring 6-11

adding

Cisco 1040 4-8

TFTP server to Service Monitor 4-3

threshold groups

CVTQ 5-4

sensor 5-9

Unified Communications Manager credentials 3-5

administering Service Monitor

SNMP, using to manage Service Monitor

queries, configuring for 6-14

security, configuring for queries 6-15

system application MIB log file, viewing 6-16

Applications Billing Server. See accounts.

archiving call metrics

disabling 4-5

enabling 4-5

authentication

ACS

ACS mode 6-10

and authorization 6-10

fallback mode F-2

Microsoft SQLServer user accounts B-9

non-ACS mode 6-10

SQL B-8

Windows B-10

AXL

Cisco Web Service, activating B-5

Standard AXL API Access privilege 3-7

B

backing up

call metrics files 6-8

Service Monitor

database, manually 6-4

database, using Common Services 6-5

data files 6-7, 6-8

C

CallManager. See Cisco Unified Communications Manager (Unified Communications Manager)

call metrics

archiving, enabling and disabling 4-5

files 6-8

backing up 6-8

deleting 6-8

cautions

license limit

exceeding D-4

incrementing beyond D-3

smuser password, updating 3-17

space in cluster ID 3-7

Unified Communications Manager database B-8, B-9

CDR database

SQL authentication B-9

Unified Communications Manager credential status 3-3

CDR DB. See CDR database

Cisco 1040

adding 4-8

deleting 4-11

editing 4-9, 4-10

failover, understanding 4-15

resetting 4-11

unreachable, trap 4-17

web interface 4-14

Cisco Secure Access Control Server (ACS) 6-10

Cisco Unified Communications Manager (Unified Communications Manager)

configuring B-1

credentials 3-2

hostname 3-8

last contact status 3-2, 3-4

version used 3-12

Cisco Unified Operations Manager

Detailed Device View page, launching 2-7, 2-11

IP address, configuring 3-15

Phone Details window, launching 2-7, 2-11

trap receiver, configuring as 3-2

cluster ID

configuring B-3

duplicate, avoiding 3-5

See also Cisco Unified Communications Manager

clusters. See Cisco Unified Communications Manager (Unified Communications Manager)

codecs

in MOS violation SNMP trap C-3

reports, generated by 2-5

CVTQ report 2-9

sensor report 2-13

thresholds, setting

for CVTQ groups 5-4

for sensor groups 5-9

global values 5-2

concealment in SNMP traps C-3

configuring

Cisco 1040 4-9, 4-10

DHCP 4-6

DNS 4-6

Operations Manager server IP address 3-15

sensor

default configuration file 4-4

primary Service Monitor 4-4

secondary Service Monitor 4-4

Service Monitor

as a billing server B-4

initially 2-2

SSL 6-16

system, SNMP queries 6-14

Unified Communications Manager B-1

users 6-11

CiscoWorks local login module 6-11

using ACS mode 6-11

credentials, Unified Communications Manager

adding 3-5

deleting 3-3, 3-10

editing 3-9

verifying 3-2

CVTQ

reports 2-8

threshold group

adding 5-4

deleting 5-8

D

daemon manager, starting and stopping 6-20

database

application suite 6-6

backup, scheduling considerations 6-5

cmf password, changing 6-18

directory and virus scanning software A-1

Service Monitor

backing up, manually 6-3

backing up, using Common Services 6-5

password, changing 6-7

purging 3-15, 6-1

retention period 3-15

data purge schedule, updating 6-1

data-retention-days

configuration-specific default values 3-15

configuration-specific recommendations 3-15

Daylight Saving Time 4-11

debugging, enabling 6-8

deleting

call metrics archive files 6-8

Cisco1040 4-11

CVTQ group 5-8

files from TFTP server 4-11

sensor 4-11

sensor group 5-12

TFTP server from Service Monitor 4-4

Unified Communications Manager credentials 3-10

Detailed Device View. See Cisco Unified Operations Manager

device database

name B-9

SQL authentication B-9

Unified Communications Manager credential status for 3-3

Windows authentication B-10

device DB. See device database

DHCP, configuring 4-6

directory number

entering, as endpoint 5-11

wild cards, using in 2-3

disabling

call metrics archiving 4-5

debugging 6-8

DN. See directory number

DNS configuration

and sensors 4-6

and Unified Communications Manager 3-2

documentation 1-x

E

editing

Cisco 1040

configuration 4-9, 4-10

default configuration 4-15

threshold groups

CVTQ 5-4

sensor 5-9

Unified Communications Manager credentials 3-9

enabling

call metrics archiving 4-5

debugging 6-9

endpoint

IP address 5-11

wild cards, using 2-3

error duplicate cluster ID 3-5

exporting

CSV file, limits 2-2, 3-17

most impacted endpoints reports, automatically 3-13

PDF file, limits 2-2

reports, manually 2-2

F

failover, Cisco 1040 4-15

filenames

reports, automatically generated 3-15

sensor configuration

default 4-15

sensor-specific 4-15

sensor image 4-8

files

call metrics 6-8

configuration

sensor default 4-4

sensor-specific 4-9, 4-10

history log file, maintaining 6-8

log files 6-8

G

global thresholds 5-2

restoring default 5-2

updating 5-2

H

hostname

Service Monitor, changing 6-17, 6-19

Unified Communications Manager, confirming 3-8

HTTP

Unified Communications Manager credential status 3-3

username and password 3-9

HTTPS

Unified Communications Manager credential status 3-3

username and password 3-9

I

IP address

entering as endpoint 5-11

Operations Manager, specifying 3-15

Service Monitor system, changing 6-19

wild cards, used when entering 2-3

K

keepalive 4-15

known phone count

understanding 3-11

updating 3-13

L

license

evaluation, using D-3

file

obtaining D-2

registering D-2

limit 3-11

exceeded D-3

increasing D-2

upgrading D-2

localhost, replacing with IP address 3-15

log files

debugging, enabling and disabling 6-8

history 6-8

location 6-8

maintaining 6-8

login, CiscoWorks

failure F-2

fallback mode F-2

login module F-2

low-volume schedule, viewing 3-15

M

managing log files 6-8

MIBs

system application, log file 6-16

used by Service Monitor C-1

mixed mode, definition B-7

N

non-ACS mode

authentication 6-10

CiscoWorks Local Login module 6-11

users, configuring 6-11

O

Operations Manager. See Cisco Unified Operations Manager

P

password

casuser B-8

CDR database 3-5, B-9

cmf database 6-18

device database 3-5, B-9

Service Monitor database 6-7

SFTP 3-15, B-4

smuser 3-15, B-5

Permission Report 6-10

Phone Details. See Cisco Unified Operations Manager

phones

license limit 3-11

monitored 3-11

total known count 3-11

updating known phone count 3-13

popup blockers, disabling A-1

port monitor 4-11

primary Service Monitor

configuring 4-4

setting a 4-8

updating 4-9, 4-10

viewing 4-13

privilege, AXL API 3-7

privileges, configuring on Cisco Secure ACS 6-13, F-2

processes

Service Monitor 6-13

starting and stopping 6-13

properties, configuring

data purge 6-1

diagnostic report wait 3-17

export limit, configuring 3-17

low-volume schedule 6-1

R

registering sensors 4-15

reports

accessing more than 2,000 records 2-4

configuring

export, number of CSV records 3-17

number of endpoints for 3-13

search time 3-17

filenames, automatically generated 3-15

most impacted endpoints, exporting 3-13

resetting Cisco 1040 4-11

restoring database

from Common Services backup 6-6

manually 6-4

resuming

sensor for monitoring 3-12

Unified Communications Manager cluster for monitoring 3-12

retention period, configuring 3-15

roles, user

Cisco Secure ACS, configuring 6-13

Cisco Secure ACS, modifying 6-11

Common Services 6-12

RSPAN 4-11

S

schedule

data purge, updating 6-1

low-volume, updating 6-1

low-volume, viewing 3-15

scheduling

database backup 6-5

secondary Service Monitor

configuring 4-4

setting a 4-8

updating 4-9, 4-10

viewing 4-13

secure mode 6-16

Secure Socket Layer 6-16

security

browser-server 6-16

certificate 6-18

SNMP queries 6-15

sensor

registration explained 4-15

report 2-5

Service Monitor

hostname, changing 6-17, 6-19

IP address, changing 6-19

processes, stopping and starting 6-13

SFTP

directory path B-4

password 3-15, B-4

server process 6-13

shut switch port 4-11

smuser

password, updating B-5

username 3-15, B-4

SNMP

queries, configuring security for 6-15

trap receivers 3-2

Windows service 6-14

SNMP, using to manage Service Monitor 6-14

SNMP queries, configuring for 6-14

Windows SNMP Service, enabling or disabling 6-15

Windows SNMP Service, installing and uninstalling 6-15

Windows SNMP Service status, determining 6-14

SNMP queries, configuring security for 6-15

system application MIB log file, viewing 6-16

SNMP MIBs, Service Monitor support for E-1

sample MIB walk E-7

system application MIB implementation E-1

SPAN 4-11

SQL authentication on Unified Communications Manager B-9

SSL, enabling 6-16

starting

daemon manager 6-20

Service Monitor

processes 6-13

user interface 1-4

stopping

daemon manager 6-20

QOVR process 4-7

Service Monitor processes 6-13

suspending

sensor from monitoring 3-12

Unified Communications Manager cluster from monitoring 3-12

switch

IP address for 4-14

port, shutting 4-11

system administration 6-1

system application MIB implementation E-1

resource MIB tables E-1

element status information E-4

installed elements E-2

installed packages E-2

package status information E-3

process map E-7

scalar variables E-6

status of elements previously run E-5

status of packages previously run E-5

sample MIB walk E-7

System Identity Setup User

in Common Services F-2

on Cisco Secure ACS F-3

T

TFTP server

adding to Service Monitor 4-3

deleting from Service Monitor 4-4

thresholds

global 5-2

group

CVTQ 5-4

priority for CVTQ 5-8

sensor 5-9

sensor priority 5-12

time, updating on the server 6-20

trap receivers

configuring 3-2

default port number for 3-2

Operations Manager 3-2

traps, SNMP

Cisco 1040 unreachable

definition C-4

understanding 4-17

from sensors, suppressing 4-5

MOS violation, definition C-1

U

Unavailable device type, reason for 2-7

updating

server time 6-20

thresholds

CVTQ group 5-6

global 5-2

sensor group 5-10

users

configuring 6-11

using ACS mode 6-11

using CiscoWorks local login module 6-11

privileges

modifying 6-13

Permission Report 6-10

roles 3-7, 6-13, F-1

System Identity Setup User F-1

V

verifying Unified Communications Manager credentials 3-3

versions, Unified Communications Manager 3-5, B-1

viewing

sensor configuration

in Service Monitor 4-13

on Cisco 1040 4-14

on TFTP server 4-14

Unified Communications Manager credential status 3-3

virus scanning software A-1

W

warnings

sensor safety information 4-16

Windows authentication on Unified Communications Manager B-8

Windows SNMP Service

disabling 6-15

enabling 6-15

installing 6-15

status, determining 6-14

uninstalling 6-15