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Quick Start Guide for Cisco 1040 Sensor

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Quick Start

Table Of Contents

Quick Start Guide for Cisco 1040 Sensor

Overview

Cisco 1040s and Cisco Unified Service Monitor

Cisco 1040s and Cisco Unified Operations Manager

Preparing to Connect Your Cisco 1040

Install and Configure Cisco Unified Service Monitor

Configure DHCP Server Option 150

(Optional) Configure DNS

Connecting Your Cisco 1040

Cisco 1040 Port Usage

Selecting and Configuring a Cisco Catalyst Switch

Connecting the Cisco 1040 to the Cisco Catalyst Switch

Using Your Cisco 1040

Understanding the Status Indicator Light

Using the Cisco 1040 Web Interface

Where to Go Next

Related Documentation

Technical Specifications

Physical and Operating Environment Specifications

Cable Specifications

Network Port Pinouts

Regulatory Compliance and Safety Information for Your Cisco 1040

Warning Definition—Statement 1071

Translated Warnings

Statement 1004—Installation Instructions

Statement 1001—Work During Lightning Activity

Statement 1021—SELV Circuit

Statement 1045—Short-circuit Protection

Statement 1074—Comply with Local and National Electrical Codes

Statement 1040—Product Disposal

Statement 353—This Product Must be Connected

Statement 19—TN Power Warning

Statement 331—Power Supply Installation Warning

Statement 353—This Product Must be Connected

Statement 1005—Circuit Breaker

Statement 1019—Main Disconnecting Device

European Directives

Statement 275—Declaration of Conformity with Regard to the Directives 73/23/EEC and 89/336/EEC as amended by Directive 93/68/EEC

Regulatory Standards Compliance

EMC Environmental Conditions for Products Installed in the European Union

EMC Class B Notices and Warnings

Class B Notice for FCC

Class B Notice for Canada

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Quick Start

Quick Start Guide for Cisco 1040 Sensor


1 Overview

This guide is designed to help you quickly set up and use your Cisco 1040 Sensor (Cisco 1040). A Cisco 1040 is a shelf-top unit that connects to the network and obtains Power over Ethernet (PoE) through a Cisco Catalyst switch. It is easy to connect your Cisco 1040. These sections explain what a Cisco 1040 does and how it fits in with products in the Cisco Unified Communications Management Suite:

Cisco 1040s and Cisco Unified Service Monitor

Cisco 1040s and Cisco Unified Operations Manager

Cisco 1040s and Cisco Unified Service Monitor

Cisco 1040s listen to Real-Time Transport Protocol (RTP) voice traffic on a Switch Port Analyzer (SPAN) port that you must configure to mirror voice traffic on phone ports or voice VLANs. Cisco 1040 calculates Mean Opinion Scores (MOS) and sends data at 60-second intervals to Cisco Unified Service Monitor (Service Monitor), a product from the Cisco Unified Communications Management Suite.

Service Monitor examines the MOS value and compares it against a user-specified threshold value for the codec in use on the call. When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to four recipients. A single Service Monitor can receive and analyze MOS data from multiple Cisco 1040s. If you have more than one Service Monitor, you can configure Cisco 1040s to fail over to a secondary service monitor. For more information, see User Guide for Cisco Unified Service Monitor.

Cisco 1040s and Cisco Unified Operations Manager

You can use Cisco Unified Operations Manager (Operations Manager) to further analyze, display, and act on the traps that Cisco 1040 generates. When configured as a trap recipient from Service Monitor, Operations Manager generates service quality events, displays and tracks these events on a real-time dashboard, and displays and stores event history. You can configure additional event settings on Operations Manager that alert you to low MOS and to the occurrence of many service quality events during a period of time. In addition, you can configure Operations Manager to send notifications by e-mail, SNMP trap, and syslog message.

2 Preparing to Connect Your Cisco 1040

This section describes tasks that you must perform the first time you set up your network to support Cisco 1040 operations. If you have not already completed the following tasks, it is advisable to complete them so that your Cisco 1040 becomes fully operational minutes after you connect it.

Install and Configure Cisco Unified Service Monitor

Instructions for completing these tasks are available in User Guide for Cisco Unified Service Monitor and in Service Monitor online help. Using Service Monitor, perform the following tasks:

Set up Service Monitor. Among other parameters, you will specify a TFTP server.

Edit configuration files for Cisco 1040s.

Configure DHCP Server Option 150

Configure your DHCP server so that option 150 returns the IP address for the TFTP server and provides an IP address, subnet mask, default gateway, and, optionally, a DNS server for a Cisco 1040.

If you would like to configure a Cisco router as a DHCP server, see the following URL.

http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a0080114aee.shtml

(Optional) Configure DNS

If you are using DNS in your network, configure DNS entries for Cisco 1040s.

3 Connecting Your Cisco 1040


Note Be sure to read the "Regulatory Compliance and Safety Information for Your Cisco 1040" section before connecting your Cisco 1040.


Figure 1 shows the connections and indicators on the front panel of your Cisco 1040.

Figure 1 Cisco 1040 Cable Connections—Front Panel

1

10/100-1—Fast Ethernet port, standard RJ45 for connecting to the network and obtaining inline power.

This port supports IEEE 802.3af standard PoE.


Note This port does not support Cisco prestandard PoE.


3

Status indicator light—See Understanding the Status Indicator Light.

2

10/100-2—Fast Ethernet port, standard RJ45 for connecting to a SPAN or Remote SPAN (RSPAN) destination port.


Figure 2 shows the connection on the rear panel of your Cisco 1040 for an external, separately certified AC/DC power supply, for use if IEEE 802.3af-compliant PoE is not available. See Cable Specifications.

Figure 2 Cisco 1040 Cable Connections—Rear Panel

Cisco 1040 Port Usage

This section provides a list of ports used by the Cisco 1040, for your reference.

Table 1 Cisco 1040 Port Usage 

Protocol
Port Number
Service Name

UDP

53

DNS

UDP

67 and 68

DHCP

UDP

69

TFTP—Cisco 1040 uses TFTP to get a configuration file and binary image file.

UDP

5666

Syslog—Cisco 1040 sends syslog messages to Service Monitor.

TCP

2000

SCCP—Cisco 1040 uses SCCP to communicate with Service Monitor.

TCP

80

http—Cisco 1040 has a web-based user interface to view its configuration


Selecting and Configuring a Cisco Catalyst Switch

To connect the Cisco 1040, you need a Cisco Catalyst switch with the following:

A port that supports IEEE 802.3af standard Power over Ethernet (PoE).

A port that is configured as a SPAN or RSPAN destination port for:

Ports to which phones are connected

VLANs

For information about configuring SPAN and RSPAN on Cisco Catalyst switches and modules, see the following URL.

http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a008015c612.shtml

Connecting the Cisco 1040 to the Cisco Catalyst Switch

Before you begin this procedure, see the regulatory compliance and safety information Statement 1001—Work During Lightning Activity.


Step 1 Place the Cisco 1040 on top of the appropriate Cisco Catalyst switch.


Note The minimum height necessary to install the Cisco 1040 is 5.08 cm (2 in.). The installation of the unit should not restrict the airflow around the device. When operating the unit, ensure that no objects are placed on top of the unit.


Step 2 Connect a Category 5 straight-through cable from 10/100-1 (Fast Ethernet port 1) on the Cisco 1040 to a port that supports IEEE 802.3af standard PoE on the Cisco Catalyst switch.

Step 3 Connect a Category 5 straight-through cable from 10/100-2 (Fast Ethernet port 2) on the Cisco 1040 to a port that you have configured as a SPAN (or RSPAN) destination port on the Cisco Catalyst switch.


Note Verify that this port on the switch is set up to mirror a VLAN or switch ports to which phones are connected.


A startup process begins on the Cisco 1040. The status indicator on the front of the Cisco 1040 should flash amber, turn yellow, and then turn green. For more information, see Understanding the Status Indicator Light.


4 Using Your Cisco 1040

After you have successfully connected your Cisco 1040, use Service Monitor to manage and configure it. For example, you will use Service Monitor to specify the TFTP server to use, update configuration files, set the time, and reset Cisco 1040s.

This section describes information that you can obtain directly from a Cisco 1040:

Understanding the Status Indicator Light

Using the Cisco 1040 Web Interface


Note Information obtained directly from a Cisco 1040 is also available in another form from Service Monitor. Service Monitor displays the status of Cisco 1040s.


Understanding the Status Indicator Light

The status indicator light on the front panel of a Cisco 1040 indicates what the Cisco 1040 is currently doing. The following table lists the conditions that the status indicator light can be in and places the conditions in startup sequence order.

Startup Sequence Number
Status Indicator Light
Cisco 1040 Condition

1

Orange solid

Initial state

2

Yellow and flashing

Obtained power from the switch and is doing one of the following:

1. Obtaining an IP address using DHCP.

2. Accessing the TFTP server.

3. Requesting the configuration file and the binary image file.

3

Yellow solid

Registering to a service monitor.


Note If unable to register, the Cisco 1040 returns to startup sequence number 2.


4

Green solid or green and flashing

Registered to a service monitor:

Green solid—Registered to the primary service monitor.

Green and flashing—Registered to a secondary service monitor. When the primary service monitor is available again, Cisco 1040 registers with it again and the status indicator light turns green solid.


Using the Cisco 1040 Web Interface

You can open a web interface to view information stored on a Cisco 1040 as follows.


Step 1 In your browser, enter http://<IP address or DNS name> where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:

http://Cisco-1040-sj

The Device Information window displays the following information:

ID—Cisco 1040 ID.

MAC Address—Cisco 1040 MAC address.

Time stamp—Current time on the Cisco 1040.

Status—Status of the Cisco 1040; one of the following:

operational—Cisco 1040 is receiving RTP streams, analyzing the data, and sending syslog messages when required.

not communicating with receiver—The Service Monitor is unreachable.

Current Service Monitor—IP address or DNS name of the service monitor to which the Cisco 1040 is registered; this could be the primary or secondary service monitor.

TFTP IP Address—IP address of the TFTP server from which the Cisco 1040 obtains a configuration file and binary image file.

Switch IP Address—Switch that this Cisco 1040 is connected to.

Switch Port—Switch port that this Cisco 1040 is connected to.

Software Version—Name of the binary image file installed on the Cisco 1040.

Last Updated—The last time that the configuration for the Cisco 1040 was updated.

Step 2 To view the contents of the configuration file on the TFTP server for this Cisco 1040, enter http://<IP address or DNS name>/Communication where IP address is the address of your Cisco 1040 and DNS name is the DNS name for the Cisco 1040. For example:

http://Cisco-1040-sj/Communication

The Communication Log File window displays the following information, which is stored in the configuration file on the TFTP server:

Receiver—IP address or DNS name of each Service Monitor defined in the configuration file—primary or secondary—separated by semicolons.

ID—ID of the Cisco 1040 that uses this configuration file.

Image—Name of the binary image file that the Cisco 1040 should download and run from the TFTP server.

Last Updated—The last time that this configuration file was updated on the Service Monitor system.

CDPGlobalRunState—States whether CDP is enabled (true) or disabled (false).

SyslogPort—States the port protocol (UDP) and port number used for sending syslogs to Service Monitor.

SkinnyPort—States the port protocol (TCP) and port number used to communicate with Service Monitor.


5 Where to Go Next

After you have performed first time installation tasks and connected a Cisco 1040, Cisco 1040 starts listening to RTP traffic and sending MOS data to Service Monitor. For more information, see the following User Guides for Cisco Unified Communications Management Suite applications:

User Guide for Cisco Unified Service Monitor

User Guide for Cisco Unified Operations Manager

You can access these documents:

In PDF in the Documentation directory on the respective product CD-ROM.

In HTML and PDF on Cisco.com.

From Cisco.com:

a. Enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

b. Select the appropriate application.

c. Select appropriate application version.

d. Select User Guide.

From the CiscoWorks Online help:

a. From the CiscoWorks Homepage, click Help.

b. Select the appropriate Cisco Unified Communications Management Suite application.

6 Related Documentation


Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, updates are sometimes necessary. Any changes to the original publications are reflected on Cisco.com, where you will find the most up-to-date documentation.


For information about configuring SPAN and RSPAN ports on Cisco Catalyst switches, see the software configuration guide for the appropriate switch model and Cisco IOS version. Use this procedure to locate software configuration guides for Cisco Catalyst switches.


Step 1 Log into Cisco.com at http://www.cisco.com.

Step 2 Select Technical Support & Documentation > Documentation.

Step 3 Select Switches.

Step 4 Select the appropriate model Cisco Catalyst switch.

Step 5 Select Configuration Guides.

Step 6 Select the software configuration guide for the Cisco Catalyst switch model and Cisco IOS version that is running on the switch.


For information about installing, troubleshooting, and using the applications related to Cisco 1040 see Table 2.


Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required. To view documents on Cisco.com, log on to your Cisco.com home page, then enter the URL, http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm.


Table 2 Related Documentation 

To learn
more about...
See this document
In the product package?
On the product
CD?
On Cisco.com?
On the Cisco Doc. DVD?
In the online
help?

The known product bugs (DDTS)

Release Notes for Cisco Unified Service Monitor

No

Yes

Yes

Yes

No

Release Notes for Cisco Unified Operations Manager

No

No

Performing a typical or custom installation

Quick Start Guide for Cisco Unified Service Monitor

No

Yes

Yes

Yes

No

Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor)

No

No

Yes

Yes

No

Features, tasks, and troubleshooting

User Guide for Cisco Unified Service Monitor

No

Yes

Yes

Yes

Yes1

User Guide for Cisco Unified Operations Manager

No

No

Yes

Yes

No

1 From the Service Monitor Homepage, click Help.


7 Technical Specifications

These sections describe the technical specifications for Cisco 1040:

Physical and Operating Environment Specifications

Cable Specifications

Network Port Pinouts

Physical and Operating Environment Specifications

Specification
Value or Range

Operating temperature

0° to 40°C (32° to 104°F)

Operating relative humidity

10% to 90% (non-condensing)

Height

3.8 cm (1.5 in.)

Width

24.1 cm (9.5 in.)

Depth

20.3 cm (8 in.)

Weight

.5kg (1.0 lb.)

Power

2.5A, 5vDC

Cables

Two (2) Category 5 cables


Cable Specifications

RJ-45 jack for the LAN 10/100BaseT connection (10/100-1)

RJ-45 jack for the second LAN 10/100BaseT compliant connection (10/100-2)


Caution External AC/DC Power Supply Specification: You must use a separately certified AC-to-DC Power Supply. This Power Supply must be rated: 5vDC 2.5A certified and marked: Limited Power Source (or L.P.S.).

Network Port Pinouts

Pin Number
Function

1

DSR/RI—Data set ready/ring indicator

2

DCD—Data carrier detect

3

DTR—Data terminal ready

4

SGND—Signal Ground

5

RD—Receive Data

6

TD—Transmit Data

7

CTS—Clear to send

8

RTS—Request to send


8 Regulatory Compliance and Safety Information for Your Cisco 1040


Caution If the Cisco 1040 is used in a manner not specified by Cisco, the protection provided in the equipment might be impaired.


Caution Inline power circuits provide current through the communication cable. Use the Cisco-provided cable or a minimum 24 AWG communication cable (for example, CAT 5, 24 AWG).


Caution The Cisco 1040 has no operator-serviceable parts inside.

Regulatory compliance and safety information for Cisco 1040 includes the following sections:

Warning Definition—Statement 1071

Translated Warnings

European Directives

Regulatory Standards Compliance

EMC Environmental Conditions for Products Installed in the European Union

EMC Class B Notices and Warnings

Warning Definition—Statement 1071

Warning


IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR


Translated Warnings

This section contains the following warnings translated into multiple languages:

Statement 1004—Installation Instructions

Statement 1001—Work During Lightning Activity

Statement 1021—SELV Circuit

Statement 1045—Short-circuit Protection

Statement 1074—Comply with Local and National Electrical Codes

Statement 1040—Product Disposal

Statement 19—TN Power Warning

Statement 331—Power Supply Installation Warning

Statement 353—This Product Must be Connected

Statement 1005—Circuit Breaker

Statement 1019—Main Disconnecting Device

Statement 1004—Installation Instructions

Warning


Read the installation instructions before connecting the system to the power source. Statement 1004

Waarschuwing

Raadpleeg de installatie-instructies voordat u het systeem op de voedingsbron aansluit.

Varoitus

Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen.

Attention

Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation.

Warnung

Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.

Avvertenza

Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore.

Advarsel

Les installasjonsinstruksjonene før systemet kobles til strømkilden.

Aviso

Leia as instruções de instalação antes de ligar o sistema à fonte de energia.

¡Advertencia!

Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación.

Varning!

Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten.


Statement 1001—Work During Lightning Activity

Warning


Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001

Waarschuwing

Tijdens onweer dat gepaard gaat met bliksem, dient u niet aan het systeem te werken of kabels aan te sluiten of te ontkoppelen.

Varoitus

Älä työskentele järjestelmän parissa äläkä yhdistä tai irrota kaapeleita ukkosilmalla.

Attention

Ne pas travailler sur le système ni brancher ou débrancher les câbles pendant un orage.

Warnung

Arbeiten Sie nicht am System und schließen Sie keine Kabel an bzw. trennen Sie keine ab, wenn es gewittert.

Avvertenza

Non lavorare sul sistema o collegare oppure scollegare i cavi durante un temporale con fulmini.

Advarsel

Utfør aldri arbeid på systemet, eller koble kabler til eller fra systemet når det tordner eller lyner.

Aviso

Não trabalhe no sistema ou ligue e desligue cabos durante períodos de mau tempo (trovoada).

¡Advertencia!

No operar el sistema ni conectar o desconectar cables durante el transcurso de descargas eléctricas en la atmósfera.

Varning!

Vid åska skall du aldrig utföra arbete på systemet eller ansluta eller koppla loss kablar.


Statement 1021—SELV Circuit

Warning


To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021

Waarschuwing

Om elektrische schokken te vermijden, mogen veiligheidscircuits met extra lage spanning (genaamd SELV = Safety Extra-Low Voltage) niet met telefoonnetwerkspanning (TNV) circuits verbonden worden. LAN (Lokaal netwerk) poorten bevatten SELV circuits en WAN (Regionaal netwerk) poorten bevatten TNV circuits. Sommige LAN en WAN poorten gebruiken allebei RJ-45 connectors. Ga voorzichtig te werk wanneer u kabels verbindt.

Varoitus

Jotta vältyt sähköiskulta, älä kytke pienjännitteisiä SELV-suojapiirejä puhelinverkkojännitettä (TNV) käyttäviin virtapiireihin. LAN-portit sisältävät SELV-piirejä ja WAN-portit puhelinverkkojännitettä käyttäviä piirejä. Osa sekä LAN- että WAN-porteista käyttää RJ-45-liittimiä. Ole varovainen kytkiessäsi kaapeleita.

Attention

Pour éviter une électrocution, ne raccordez pas les circuits de sécurité basse tension (Safety Extra-Low Voltage ou SELV) à des circuits de tension de réseau téléphonique (Telephone Network Voltage ou TNV). Les ports du réseau local (LAN) contiennent des circuits SELV et les ports du réseau longue distance (WAN) sont munis de circuits TNV. Certains ports LAN et WAN utilisent des connecteurs RJ-45. Raccordez les câbles en prenant toutes les précautions nécessaires.

Warnung

Zur Vermeidung von Elektroschock die Sicherheits-Kleinspannungs-Stromkreise (SELV-Kreise) nicht an Fernsprechnetzspannungs-Stromkreise (TNV-Kreise) anschließen. LAN-Ports enthalten SELV-Kreise, und WAN-Ports enthalten TNV-Kreise. Einige LAN- und WAN-Ports verwenden auch RJ-45-Steckverbinder. Vorsicht beim Anschließen von Kabeln.

Avvertenza

Per evitare scosse elettriche, non collegare circuiti di sicurezza a tensione molto bassa (SELV) ai circuiti a tensione di rete telefonica (TNV). Le porte LAN contengono circuiti SELV e le porte WAN contengono circuiti TNV. Alcune porte LAN e WAN fanno uso di connettori RJ-45. Fare attenzione quando si collegano cavi.

Advarsel

Unngå å koble lavspenningskretser (SELV) til kretser for telenettspenning (TNV), slik at du unngår elektrisk støt. LAN-utganger inneholder SELV-kretser og WAN-utganger inneholder TNV-kretser. Det finnes både LAN-utganger og WAN-utganger som bruker RJ-45-kontakter. Vær forsiktig når du kobler kabler.

Aviso

Para evitar choques eléctricos, não conecte os circuitos de segurança de baixa tensão (SELV) aos circuitos de tensão de rede telefónica (TNV). As portas LAN contêm circuitos SELV e as portas WAN contêm circuitos TNV. Algumas portas LAN e WAN usam conectores RJ-45. Tenha o devido cuidado ao conectar os cabos.

¡Advertencia!

Para evitar la sacudida eléctrica, no conectar circuitos de seguridad de voltaje muy bajo (safety extra-low voltage = SELV) con circuitos de voltaje de red telefónica (telephone network voltage = TNV). Los puertos de redes de área local (local area network = LAN) contienen circuitos SELV, y los puertos de redes de área extendida (wide area network = WAN) contienen circuitos TNV. En algunos casos, tanto los puertos LAN como los WAN usan conectores RJ-45. Proceda con precaución al conectar los cables.

Varning!

För att undvika elektriska stötar, koppla inte säkerhetskretsar med extra låg spänning (SELV-kretsar) till kretsar med telefonnätspänning (TNV-kretsar). LAN-portar innehåller SELV-kretsar och WAN-portar innehåller TNV-kretsar. Vissa LAN- och WAN-portar är försedda med RJ-45-kontakter. Iaktta försiktighet vid anslutning av kablar.


Statement 1045—Short-circuit Protection


Statement 1074—Comply with Local and National Electrical Codes

Warning


Installation of the equipment must comply with local and national electrical codes. Statement 1074

Waarschuwing

Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.

Varoitus

Laitteisto tulee asentaa paikallisten ja kansallisten sähkömääräysten mukaisesti.

Attention

L'équipement doit être installé conformément aux normes électriques nationales et locales.

Warnung

Die Installation der Geräte muss den Sicherheitsstandards entsprechen.

Avvertenza

L'installazione dell'impianto deve essere conforme ai codici elettrici locali e nazionali.

Advarsel

Installasjon av utstyret må samsvare med lokale og nasjonale elektrisitetsforskrifter.

Aviso

A instalação do equipamento tem de estar em conformidade com os códigos eléctricos locais e nacionais.

¡Advertencia!

La instalación del equipo debe cumplir con las normativas de electricidad locales y nacionales.

Varning!

Installation av utrustningen måste ske i enlighet med gällande elinstallationsföreskrifter.


Statement 1040—Product Disposal

Warning


Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040

Waarschuwing

Het uiteindelijke wegruimen van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen.

Varoitus

Tämä tuote on hävitettävä kansallisten lakien ja määräysten mukaisesti.

Attention

La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent.

Warnung

Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen.

Avvertenza

Lo smaltimento di questo prodotto deve essere eseguito secondo le leggi e regolazioni locali.

Advarsel

Endelig kassering av dette produktet skal være i henhold til alle relevante nasjonale lover og bestemmelser.

Aviso

Deitar fora este produto em conformidade com todas as leis e regulamentos nacionais.

¡Advertencia!

Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales.

Varning!

Vid deponering hanteras produkten enligt gällande lagar och bestämmelser.

Aviso

O descarte definitivo deste produto deve estar de acordo com todas as leis e regulamentações nacionais.

Advarsel

Endelig bortskaffelse af dette produkt skal ske i henhold til gældende love og regler.


Statement 353—This Product Must be Connected

Warning


This product must be connected to a power-over-ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source. Statement 353

Waarschuwing

Dit product moet worden verbonden met een stroomvoorziening die compatibel is met PoE (power-over-ethernet) IEEE 802.3af of een beperkte stroomvoorziening die compatibel is met IEC60950.

Varoitus

Tämä tuote on liitettävä PoE (power-over-ethernet) IEEE 802.3af -yhteensopivaan virtalähteeseen tai IEC60950-yhteensopivaan rajoitettuun virtalähteeseen.

Attention

Ce produit doit être connecté à une source d'alimentation électrique par câble Ethernet (PoE) conforme à la norme IEEE 802.3af ou à une source d'alimentation limitée conforme à la norme IEC60950.

Warnung

Dieses Produkt muss entweder an eine Stromquelle angeschlossen sein, die mit dem IEEE 802.3af-Standard Power-over-Ethernet (PoE) kompatibel ist oder an eine Stromquelle für geringe Leistungen, die IEC60950-kompatibel ist.

Avvertenza

Questo prodotto deve essere connesso a una fonte di alimentazione di tipo PoE (power-over-ethernet) conforme a IEEE 802.3af o a una fonte di alimentazione conforme a IEC60950.

Advarsel

Dette produktet må være koblet til en Power-over-Ethernet (PoE) IEEE 802.3af-kompatibel strømkilde eller en IEC60950-kompatibel begrenset strømkilde.

Aviso

Este produto tem de estar ligado a uma fonte de alimentação compatível com a norma IEEE 802.3af, também conhecida pela sigla Power over Ethernet (PoE), ou a uma fonte de alimentação limitada compatível com a norma IEC60950.

¡Advertencia!

Debe conectar este producto a una fuente de alimentación sobre ethernet (PoE) conforme con el estándar IEEE 802.3af, o a una fuente limitada conforme con el estándar IEC60950.

Varning!  

Denna produkt måste vara ansluten till en PoE IEEE 802.3af-kompatibel strömkälla eller en IEC60950-kompatibel begränsad strömkälla.


When using an AC/DC power supply, the following warnings apply:

Statement 19—TN Power Warning

Statement 331—Power Supply Installation Warning

Statement 353—This Product Must be Connected

Statement 1005—Circuit Breaker

Statement 1019—Main Disconnecting Device

Statement 19—TN Power Warning

Warning


The device is designed to work with TN power systems. Statement 19

Waarschuwing

Het apparaat is ontworpen om te functioneren met TN energiesystemen.

Varoitus

Koje on suunniteltu toimimaan TN-sähkövoimajärjestelmien yhteydessä.

Attention

Ce dispositif a été conçu pour fonctionner avec des systèmes d'alimentation TN.

Warnung

Das Gerät ist für die Verwendung mit TN-Stromsystemen ausgelegt.

Avvertenza

Il dispositivo è stato progettato per l'uso con sistemi di alimentazione TN.

Advarsel

Utstyret er utfomet til bruk med TN-strømsystemer.

Aviso

O dispositivo foi criado para operar com sistemas de corrente TN.

¡Advertencia!

El equipo está diseñado para trabajar con sistemas de alimentación tipo TN.

Varning!

Enheten är konstruerad för användning tillsammans med elkraftssystem av TN-typ.


Statement 331—Power Supply Installation Warning

Warning


The power supply must be placed indoors. Statement 331

Waarschuwing

De stroomtoevoer moet binnen worden geplaatst.

Varoitus

Tehonlähde on sijoitettava sisätiloihin.

Attention

Le bloc d'alimentation électrique doit être placé à l'intérieur.

Warnung

Die Stromversorgungsquelle darf nicht im Freien aufgestellt werden.

Avvertenza

L'alimentatore deve essere posto in un luogo interno.

Advarsel

Strømkilden skal være plassert innendørs.

Aviso

A fonte de alimentação deve ser instalada no interior.

¡Advertencia!

El suministro de energía debe estar ubicado en un lugar cubierto y no al aire libre.

Varning!

Strömkällan måste vara placerad inomhus.


Statement 353—This Product Must be Connected


Statement 1005—Circuit Breaker

Warning


This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL) Statement 1005

Waarschuwing

Dit product is afhankelijk van de installatie van het gebouw voor beveiliging tegen kortsluiting (overstroom). Controleer of de beschermingsinrichting niet meer dan:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL) is.

Varoitus

Tämä tuote on riippuvainen rakennukseen asennetusta oikosulkusuojauksesta (ylivirtasuojauksesta). Varmista, että suojalaitteen mitoitus ei ole yli:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

Attention

Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dépend de l'installation électrique du local. Vérifiez que le courant nominal du dispositif de protection n'est pas supérieur à :
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

Warnung

Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL) beträgt.

Avvertenza

Questo prodotto dipende dall'impianto dell'edificio per quanto riguarda la protezione contro cortocircuiti (sovracorrente). Assicurarsi che il dispositivo di protezione non abbia un rating superiore a:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

Advarsel

Dette produktet er avhengig av bygningens installasjoner av kortslutnings (overstrøm)-beskyttelse. Påse at verneenheten ikke er merket høyere enn:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

Aviso

Este produto depende das instalações existentes para proteção contra curto-circuito (sobrecarga). Assegure-se de que o fusível ou disjuntor não seja superior a:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

¡Advertencia!

Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio. Asegúrese de que el dispositivo de protección no sea superior a:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

Varning!

Denna produkt är beroende av i byggnaden installerat kortslutningsskydd (överströmsskydd). Kontrollera att skyddsanordningen inte har högre märkvärde än:
120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)

120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL)



Statement 1019—Main Disconnecting Device

Warning


The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device. Statement 1019

Waarschuwing

De combinatie van de stekker en het elektrisch contactpunt moet te allen tijde toegankelijk zijn omdat deze het hoofdmechanisme vormt voor verbreking van de aansluiting.

Varoitus

Pistoke/liitinkohta toimii pääkatkaisumekanismina. Pääsy siihen on pidettävä aina esteettömänä.

Attention

La combinaison de prise de courant doit être accessible à tout moment parce qu'elle fait office de système principal de déconnexion.

Warnung

Der Netzkabelanschluß am Gerät muß jederzeit zugänglich sein, weil er als primäre Ausschaltvorrichtung dient.

Avvertenza

Il gruppo spina-presa deve essere sempre accessibile, poiché viene utilizzato come dispositivo di scollegamento principale.

Advarsel

Kombinasjonen støpsel/uttak må alltid være tilgjengelig ettersom den fungerer som hovedfrakoplingsenhet.

Aviso

A combinação ficha-tomada deverá ser sempre acessível, porque funciona como interruptor principal.

¡Advertencia!

El conjunto de clavija y toma ha de encontrarse siempre accesible ya que hace las veces de dispositivo de desconexión principal.

Varning!

Man måste alltid kunna komma åt stickproppen i uttaget, eftersom denna koppling utgör den huvudsakliga frånkopplingsanordningen.


European Directives

Statement 275—Declaration of Conformity with Regard to the Directives 73/23/EEC and 89/336/EEC as amended by Directive 93/68/EEC

For specifics about which standards have been applied, refer to the Declaration of Conformity.

English:

This equipment is in compliance with the essential requirements and other provisions of Directives 73/23/EEC and 89/336/EEC as amended by Directive 93/68/EEC.

Dansk:

Dette udstyr er i overensstemmelse med de ufravigelige hensyn og andre bestemmelser i direktiv 73/23/EEC og 89/336/EEC som ændred i direktiv 93/68/EEC.

Deutsch:

Dieses Gerät entspricht den wesentlichen Anforderungen und weiteren Bestimmungen der Richtlinien 73/23/EWG und 89/336/EWG mit der Ergänzung durch Richtlinie 93/68/EWG.

Español:

Este equipo cumple con los requisitos esenciales y otras disposiciones de las Directrices 73/23/EEC y 89/336/EEC de acuerdo a las modificaciones de la Directriz 93/68/EEC.

Français:

Cet appareil remplit les principales conditions requises et autres dispositions des Directives 73/23/EEC et 89/336/EEC, modifiées par la Directive 93/68/EEC.

Íslenska:

Þessir búnaður samrýmist lögboðnum kröfum og öðrum ákvæðum tilskipana 73/23/EBE og 89/336/EBE, með breytingum skv. tilskipun 93/68/EBE.

Italiano:

Questa apparecchiatura è conforme ai requisiti essenziali e altre disposizioni delle Direttive 73/23/EEC e 89/336/EEC modificate con la Direttiva 93/68/EEC.

Nederlands:

Deze apparatuur voldoet aan de belangrijkste eisen en andere voorzieningen van richtlijnen 73/23/EEC en 89/336/EEC zoals gewijzigd door richtlijn 93/68/EEC.

Norsk:

Dette utstyret samsvarer med de vesentligste kravene og andre regler i direktivene 73/23/EEC og 89/336/EEC samt i tilleggsdirektiv 93/68/EEC.

Português:

Este equipamento satisfaz os requisitos essenciais e outras provisões das Directivas 73/23/EEC e 89/336/EEC, conforme amendados pela Directiva 93/68/EEC.

Cisco UnifiedCommunications Sensor CUSM-1040A-2PK

Suomalainen:

Tämä laite on direktiivien 73/23/ETY ja 89/336/ETY (kuten muutettu direktiivissä 93/68/ETY) keskeisten vaatimusten ja määräysten mukainen.

Svenska:

Denna utrustning uppfyller de väsentliga kraven och andra villkor i direktiven 73/23/EEC och 89/336/EEC enligt ändringarna i direktiv 93/68/EEC.


Regulatory Standards Compliance

This section includes all regulatory, safety, and electromagnetic compatibility (EMC) standards. The Cisco 1040 is in compliance with national and international standards as described in Table 3.

Table 3 Regulatory Standards Compliance

Specification
Description

Regulatory Compliance

Products with the CE Marking indicate compliance with the 89/336/EEC and 73/23/EEC directives, which include the safety and EMC standards listed.

Safety

UL 60950
CAN/CSA-C22.2 No. 60950
EN 60950
IEC 60950
AS/NZS 60950

EMC

47CFR Part 15 (FCC) Class B
AS/NZS CISPR22 Class B
CISPR22 Class B
CNS13438 Class B
EN55022 Class B
ICES003 Class B
VCCI Class B
EN50082-1
EN61000-6-1
EN55024
EN61000-3-2
EN61000-3-3


For specific details about the years, revisions and relevant amendments please refer to the applicable declaration of conformity available at http://www.cisco.com.

EMC Environmental Conditions for Products Installed in the European Union

This section applies to products to be installed in the European Union.

The equipment is intended to operate under the following environmental conditions with respect to EMC:

A separate defined location under user's control.

Earthing and bonding shall meet the requirements of ETS 300 253 or CCITT K27.

AC power distribution shall be one of the following types, where applicable: TN-S and TN-C as defined in IEC 364-3.

In addition, if equipment is operated in a domestic environment, interference may occur.

EMC Class B Notices and Warnings

This section includes the EMC Class B warnings for the Cisco 1040.

Class B Notice for FCC

Modifying the equipment without Cisco's authorization may result in the equipment no longer complying with FCC requirements for Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Class B Notice for Canada

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Statement 295—Class B Warning for Korea

Warning


This is a Class B Device and is registered for EMC requirements for residential use. This device can be used not only in residential areas but in all other areas.


Statement 157—VCCI Compliance for Class B Equipment

Warning


This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.


9 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

10 Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

11 Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


12 Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

13 Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

14 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html