User Guide for Cisco Unified Service Monitor 2.0.1
Licensing
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Licensing

Table Of Contents

Licensing

Verifying Service Monitor Licensing

Obtaining and Registering Service Monitor Licenses

Using an Evaluation License

Determining License Size Exceeded


Licensing


This appendix provides licensing information for Cisco Unified Service Monitor (Service Monitor). It contains the following sections:

Verifying Service Monitor Licensing

Obtaining and Registering Service Monitor Licenses

Using an Evaluation License

Determining License Size Exceeded

Verifying Service Monitor Licensing

Use this procedure to determine the status and size (number of phones supported) of the Service Monitor license.

Procedure


Step 1 Select the CiscoWorks link in the upper righthand corner of the Service Monitor home page. A new window opens.

Step 2 Select Common Services > Server > Admin > Licensing. The Licensing Information page appears, displaying the information described in the following table.

Column
Description

Name

Abbreviated product name—SM.

Version

Product version—A.b, where A is the major version number and b is the minor version number; for example, SM 2.0.

Size

Limit—Indicates the cumulative number of phones that Service Monitor is licensed to support, up to a maximum of 30,000.

Note The licensing process permits you to install any valid licenses, even if, as a result, the number of phones exceeds the maximum value. To move a license from one Service Monitor server to another, call the Cisco Technical Assistance Center (TAC).

Status

One of the following:

Purchased—You have a registered, licensed product.

Evaluation—This license will expire on the expiration date; Service Monitor will stop running.

Expiration Date

Date on which Service Monitor stops running. Applies to evaluation licenses.



Obtaining and Registering Service Monitor Licenses

After you have installed Service Monitor, you might want to:

Upgrade from an evaluation license to a purchased license for the same version of Service Monitor.

Increase the number of phones that Service Monitor supports, up to a maximum of 30,000.


Note For information about licensing Service Monitor during installation or upgrade from an earlier version, see Quick Start Guide for Cisco Unified Service Monitor 2.0.


When you purchase Service Monitor software, whether for the product or for incremental support of phones, a Product Authorization Key (PAK) is shipped to you. Use this procedure after you receive a PAK.

Procedure


Step 1 Enter the PAK and the MAC address of the server where Service Monitor is installed at the following URL:

http://www.cisco.com/go/license

The license file will be e-mailed to you.

Step 2 Copy the license file to the Service Monitor server with read permission for casuser.


Note Service Monitor uses casuser to perform tasks that require Administrator privileges.



Note If you copy a folder that contains the license file to the Service Monitor server, be sure to provide read permission for casuser on the folder as well as on the license file.


Step 3 Register the license file.


Caution This procedure registers a license even when, as a result, license size exceeds the maximum value. Service Monitor manages up to a maximum of 30,000 phones even if license sizes exceed these maximum values.

a. Click the CiscoWorks link from the upper righthand corner of the Service Monitor home page.

b. Select Common Services > Server > Admin > Licensing. The License Information page appears.

c. Click the Update button. The Select License File dialog box appears.

d. Browse to and select the license file:

Click the Browse button.

Browse to the location where you copied the license file in Step 2.

Select the license file.

Click OK. The Licensing Information page is updated. For more information, see Table D-1.


Table D-1 License Registration Result

License registered....
Expected result on Licensing Information page

Upgrade from an evaluation license

Entry in the Status column changes from Evaluation to Purchased.

Increase number of phones supported

Entry in the Size column increases per license size.


Using an Evaluation License

If you have installed the evaluation version of Service Monitor, when you start Service Monitor, a licensing reminder is displayed. If you fail to upgrade your evaluation license after it expires, access to Service Monitor functionality will be prohibited. To upgrade from an evaluation license, see Obtaining and Registering Service Monitor Licenses.

Determining License Size Exceeded

Service Monitor supports a few more phones than the number specified by your licenses. (See Verifying Service Monitor Licensing.) If the number of phones exceeds the license size, you can purchase licenses to increase the number of phones supported—up to 30,000—or purchase an additional software license and install Service Monitor on an additional system. See Obtaining and Registering Service Monitor Licenses.


Caution Service Monitor monitors up to the number of phones specified by your licenses plus a few more. When the number of phones in Service Monitor exceeds the limit, data from additional phones is not collected or analyzed.