User Guide for Cisco Unified Operations Manager 8.6
Using the Personalized Report
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Using the Personalized Report

Table Of Contents

Using the Personalized Report

Getting Started with the Personalized Report

Configuring a Personalized Report

Viewing the Personalized Report Configuration Summary

Updating the Personalized Report Configuration

Resetting the Personalized Report Configuration

Viewing the Personalized Report

Personalized Report for Selected Devices

Personalized Report for Selected Phones

Personalized Report for Selected Diagnostic Tests

Scheduling and Exporting the Personalized Report

Creating a Schedule and Optionally Exporting the Personalized Report

Updating the Personalized Report Schedule and Export Options

Enabling and Disabling the Personalized Report


Using the Personalized Report


This section includes the following topics:

Getting Started with the Personalized Report

Configuring a Personalized Report

Viewing the Personalized Report

Scheduling and Exporting the Personalized Report

Getting Started with the Personalized Report

The Personalized Report enables you to configure a report for the devices, phones, and diagnostic tests that interest you. Other users cannot configure or view this report from Operations Manager.


Note For purposes of the Personalized Report, a user is defined as the username and password combination used to log in to Operations Manager.


Before you can view the Personalized Report, you must select the time at which it should run. Optionally, you can export the report to disk when it runs.

The first time you generate a Personalized Report, the summary information displays data from the time of installation to the time you run the report.

When you run subsequent reports, the summary information displays data from the time of the previous report generated to the time of latest report.

Configuring a Personalized Report

This section contains:

Viewing the Personalized Report Configuration Summary

Updating the Personalized Report Configuration

Resetting the Personalized Report Configuration

For multiple end-customer deployments, you will be able to configure Personalized Reports for those customers for which you have access.

To configure a Personalized report:


Step 1 Select Report > Personalized Report > Configuration.

The Personalized Report Configuration page appears.

Step 2 Enter a name in the Report Name field.

Step 3 In the Configure pane, select one radio button at a time to select the devices, phones, and tests you want included in your report.

At any time, click View to see a summary of your selections or click Save to save your selections. The following table describes how to enter data in the Configure pane.

GUI Element
Description/Action

Devices radio button

Expand device folders and select devices from the selector.

Phones radio button

Select the phones that you want to include in your report:

Add phones by entering them or selecting them. To enter phones for which you know the extension number of the MAC address:

a. Select Add > From Known List.

The Add Phone From Known List dialog box appears.

b. Enter a comma-separated list of phone extensions and MAC addresses and click Apply.

To select phones from a report:

a. Select Add > From Phone Report.

The All Phone Reports window opens.

b. Select phones and click Select.

Remove phones by selecting them and clicking Remove.

Node-to-Node Test radio button

Select tests from the list.

Synthetic Test radio button

Select tests from the list.

Phone Test radio button

Select tests from the list.


:

If you click Cancel, it cancels all selections, including those for Devices, Phones, Node-to-Node Test, Synthetic Test, and Phone Test.

Step 4 Click Save.

If you have not yet scheduled the report to run, you must do so. See Scheduling and Exporting the Personalized Report.


Viewing the Personalized Report Configuration Summary

To view the Personalized Report Configuration summary:


Step 1 Select Report > Personalized Report > Configuration.

The Personalized Report Configuration page appears.

Step 2 Click View.

The Report Configuration Summary dialog box opens, displaying the report name and lists:

Devices selected

Phones selected

Node-to-Node tests selected

Synthetic tests selected

Phone status tests selected

Step 3 Click Close.


Updating the Personalized Report Configuration

To update the Personalized Report configuration:


Step 1 Select Report > Personalized Report > Configuration.

The Personalized Report Configuration page appears.

Step 2 Do one of the following:

Configure a fresh report—Clear all selections by clicking Reset. Make new selections; for more information, see Configuring a Personalized Report.

After you click Reset, you cannot return to your previous selections. If you click Reset, it clears all selections and saves the configuration.

Update individual selections (see Configuring a Personalized Report) and click Save.

The updated configuration is used the next time the Personalized Report runs.


Resetting the Personalized Report Configuration

Use this procedure to clear all selections from the configuration; this is useful when you want to completely reconfigure the Personalized Report.

After you click Reset, the configuration is erased. If you do not reconfigure the report (see Configuring a Personalized Report), errors will occur the next time it is scheduled to run. To disable the report, see Enabling and Disabling the Personalized Report.

To reset the Personalized Report configuration:


Step 1 Select Report > Personalized Report > Configuration.

The Personalized Report Configuration page appears.

Step 2 Click Reset.


Viewing the Personalized Report

Operations Manager generates the Personalized Report on a schedule; at most, once daily. Operations Manager must generate the report at least once before you can view it. For more information, see Scheduling and Exporting the Personalized Report.

Select Report > Personalized Report > View Report.

The Personalized Report page appears, displaying summaries for the elements that you selected for inclusion in the report:

Devices—Number of selected devices that Operations Manager is monitoring, number of new events, and of those, number that are severe. Click the View link for details.

Phones—Number of selected phones that Operations Manager is monitoring, number that have lost connectivity, and number that have been moved. Click the View link for details.

Tests—Number of selected tests of each type that are running and that have failed. Click the View link for details.

This section contains:

Personalized Report for Selected Devices

Personalized Report for Selected Phones

Personalized Report for Selected Diagnostic Tests

Personalized Report for Selected Devices


Note To launch this report, see Viewing the Personalized Report.


This report contains details about devices you have selected for inclusion in your personalized report. The report content is described in the following table.

Field
Description/Action

Go to (list)

Select a section of the report to navigate to it:

Selected Devices Details—Provides succinct status, including event severity for any event.

24-Hour Event History—Lists event history for events related to the selected device.

Selected Devices Details

Device Type

Type of device.

Device Name

Device name or IP address.

IP Address

Device IP address.

Status

State the device is in with respect to being monitored by Operations Manager:

Monitored

Partially Monitored

Monitoring Suspended

Inventory Collection in Progress

Unreachable

Unsupported

For more information, see Checking Device States and Discovery Settings, page 8-18.

Monitored Since

Date and time that the device was first added to Operations Manager.

Last Inventory Collection

Date and time when inventory collection for the device last occurred.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Selected Cluster Details

Cluster Name

Name of the voice cluster

Cluster Version

Version of Voice cluster

Publisher

Publisher CCM IP of the Voice Cluster

Nodes

Number of nodes associated with the voice cluster.

Customer

Customer name associated with this cluster.

24-Hour Event History

Event ID

Unique identifier for this event.

Device Type

Type of device.

Device Name

Device name or IP address.

Device Component

Component within the device on which the event occurred.

Event Description

Description of the event. (For event descriptions, see Events Processed, page E-1. Event descriptions can also be customized; see , page 15-27.)

Time

Date and time the event occurred.

Status

Active, Cleared, Suspended, Resumed, or Deleted. For more information, see Table 4-2 on page 4-5.

Event ID

Unique identifier for the event that this event is related to.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.


Personalized Report for Selected Phones


Note To launch this report, see Viewing the Personalized Report.


This report contains details about phones you have selected for inclusion in your personalized report. The report content is described in the following table.

Field
Description/Action

Go to (list)

Select a section of the report to navigate to it:

Phone Details—Provides information for selected phones.

Disconnected/Unregistered Phones in Last 24 Hours—Lists selected phones only if they have been disconnected or unregistered in the previous 24 hours.

Moved Phones in Last 24 Hours—Lists selected phones only if they have moved in the previous 24 hours.

Phone Details

Extension

Phone extension number.

User

User identified by username, extension, or IP address.

IP Address

IP address for the phone.

MAC Address

MAC address for the phone.

Model

Cisco Unified IP Phone model number.

Protocol

SCCP

H.323 and MGCP protocols are not currently supported.

Regd

Whether the phone is registered to a Cisco Unified Communications Manager or Cisco Unified Communications Manager Express—Yes or No.

CCM/CCE Address

Address of the Cisco Unified Communications Manager (CCM) with which the IP phone is registered. For example, 10.76.38.70.

Switch Address

IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.

Switch Name

Name of the switch to which the IP phone is connected.

Port

Switch port used by the IP phone; for example, Fa0/12.

Port Status

Status of the port used by the IP phone; for example, static.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the IP phone; for example, 100.

SRST Mode

One of the following:

yes—The phone is in SRST mode

no—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

- (dash)—The phone is not an SRST phone

SRST Router

IP address of the router that the phone is using for SRST.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Disconnected/Unregistered Phones in Last 24 Hours

Extension

Phone extension number.

IP Address

IP address for the phone.

MAC Address

MAC address for the phone.

Switch Address

IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.

Switch Port

Switch port used by the IP phone; for example, Fa0/12.

Indication

How move was identified.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Moved Phones in Last 24 Hours

Old Extension

Previous phone extension number.

New Extension

Current phone extension number.

IP Address

IP address for the phone.

MAC Address

MAC address for the phone.

Old CCM

Cisco Unified Communications Manager that the phone was previously registered to.

New CCM

Cisco Unified Communications Manager that the phone is currently registered to.

Old Switch

IP address of the switch to which the IP phone was previously connected; for example, 10.76.29.162.

New Switch

IP address of the switch to which the IP phone is currently connected.

Old Switch Port

Switch port used by the IP phone previously; for example, Fa0/12.

New Switch Port

Switch port used by the IP phone currently.

Deleted Time

Date and time that the old extension was deleted.

Added Time

Date and time that the new extension was added.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.


Personalized Report for Selected Diagnostic Tests


Note To launch this report, see Viewing the Personalized Report.


This report contains details about diagnostic tests you have selected for inclusion in your personalized report. The report content is described in the following table.

Report Element
Description/Action

Go to (list)

Select a section of the report to navigate to it:

Node-to-Node Tests (Current Status)—Lists most recent node-to-node test results for selected tests.

Node-to-Node Tests (24-Hour History)—Graphs data from node-to-node tests that failed in the previous 24 hours; limited to selected node-to-node tests.

Synthetic Tests (Current Status)—Lists most recent test results for selected tests.

Synthetic Tests (24-Hour Event History)—Lists any test failures for selected synthetic tests.

Phone Status Tests (Current Status)—Lists most recent test results for selected phone status tests.

Phone Status Tests (24-Hour Event History)—Lists any test failures for selected phone status tests.

Node-to-Node Tests (Current Status)

Test Name

Node-to-node test name. (See Using Node-To-Node Tests, page 14-1.)

Test Type

One of the following:

UDP Jitter for VoIP

Ping Echo

Ping Path Echo

UDP Echo

Gatekeeper Registration Delay

Real Time Transfer

Source

Source device.

Destination

Destination IP-enabled device.

Latest Result

Status for most recent test: pass or fail.

Time Stamp

Date and time of most recent test.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Node-to-Node Tests (24-Hour History)

Graph

A graph is displayed for each node-to-node test included in your Personalized Report that failed in the previous 24 hours. Information about the test is listed above the graph:

Test name.

IP addresses or DNS names of source and destination devices.

Node-to-node test type.

Statistics collected for the test type.

The Y axis of each graph:

Adjusts to the maximum value to be displayed.

Displays tick marks at intervals of 40 (the unit of measure is displayed in the legend).

Number of values plotted on the graph should match the number of statistics listed above the graph.

For example, for a UDP Jitter for VoIP test, the following three statistics could be listed above the graph: Average Latency, Source to Destination, and Destination to Source. Correspondingly, three values should be plotted on the graph.

If not all expected values are plotted on a graph, the most likely reason is that one or more values are very small in comparison to the maximum value.

For example, for the values 250, 2, and 1, the smaller values, 2 and 1, will not be plotted.

Synthetic Tests (Current Status)

Test Name

Name of the synthetic test. For more information about synthetic tests, see Getting Started with Synthetic Tests, page 12-1.

Test Type

One of the following:

End-to-end call test

Phone registration test

Dial-tone test

TFTP download test

Cisco Emergency Responder (CER) test

Message Waiting Indicator test

Application

Application involved in the synthetic test:

Cisco Unified Communications Manager (all tests)

Cisco Emergency Responder

Cisco Unity (MWI)

Other Details

Additional information.

Latest Result

Result of most recent synthetic test: pass or fail.

Time Stamp

Date and time of most recent synthetic test.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Synthetic Tests (24-Hour Event History)

Event ID

Unique ID for this event.

Event Description

One of the following or a customized description for any of these:

SyntheticTestFailedTests

SyntheticTestsNotRun

TooManyFailedSyntheticTests

(For event descriptions, see Events Processed, page E-1. For information about customized events, see , page 15-27.)

Test Name

Name of the synthetic test. For more information about synthetic tests, see Getting Started with Synthetic Tests, page 12-1.

Test Type

One of the following:

End-to-end call test

Phone registration test

Dial-tone test

TFTP download test

Cisco Emergency Responder (CER) test

Message Waiting Indicator test

Application

Applications involved in the synthetic test:

Cisco Unified Communications Manager (all tests)

Cisco Emergency Responder

Cisco Unity (MWI)

Other Details

Additional information.

Time Stamp

Date and time the synthetic test ran.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Phone Status Tests (Current Status)

Test Name

Name of the phone status test. For more information about phone status tests, see Getting Started with Phone Status Testing, page 11-1.

Source Phones

IP address of the source phone.

Latest Result

Result of the most recent phone status test: pass or fail.

Time Stamp

Date and time of the most recent phone status test.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.

Phone Status Tests (24-Hour Event History)

Event ID

ID of the event.

Event Description

PhoneReachabilityTestFailed event or customized event name. (For event descriptions, see Events Processed, page E-1. For information about customized events, see , page 15-27.)

Test Name

Name of the phone status test.

Test Status

Status of the test: pass or fail.

Phone Extension

IP phone extension.

Phone MAC Address

IP phone MAC address.

Time Stamp

Date and time of most recent phone status test.

Customer Name

Name associated with this customer group.

Back to Top (link)

Click to return to the top of the report.


Scheduling and Exporting the Personalized Report

You must create a schedule for the Personalized Report, and optionally, you can export the data to disk.

This section contains:

Creating a Schedule and Optionally Exporting the Personalized Report

Updating the Personalized Report Schedule and Export Options

Enabling and Disabling the Personalized Report

Creating a Schedule and Optionally Exporting the Personalized Report

To create a personalized report:


Step 1 Select Reports > Personalized Report > Export.

The automatically Generate Personalized Report page appears.

Step 2 Enter the following:

(Optional) Export as radio buttons—Select PDF or CSV or both.

Run Every Day At—Select hour and minute from lists.

Location:

Location is required only if you have selected export as PDF or CSV.

Enter a location including the drive and the folder. For example:

C:\MyReport

Select the e-mail check box and enter a fully qualified e-mail address if you want to be notified when the report is created.

Step 3 Click Apply.

Step 4 The schedule is created. The Disable button appears.


Updating the Personalized Report Schedule and Export Options

Use this procedure to update the Personalized Report schedule and export options.

To update the Personalized Report schedule and export options:


Step 1 Select Reports > Personalized Report > Export.

Step 2 The automatically Generate Personalized Report page appears.

The Apply button is disabled until you change any field on this page. You can update the Personalized Report schedule and export options even when the report is disabled (when the Enable button is active).

Step 3 Update any of the following:

(Optional) Export as radio buttons—Select PDF or CSV or both.

Run Every Day At—Select hour and minute from lists.

Location:

Location is required only if you have selected export as PDF or CSV.

Enter a location including the drive and the folder. For example:

C:\MyReport

Select the e-mail check box and enter a fully qualified e-mail address if you want to be notified when the report is created.


Note You can update the SMTP Server field under Administration > Preferences > Setting System-Wide Parameters Using System Preferences > Setting System-Wide Parameters Using System Preferences to provide settings for Email notifications.


Step 4 Click Apply.

The schedule and export options are updated and will be used as soon as possible. If the report is disabled (the Enable button is active), you must enable it to use the new schedule.


Enabling and Disabling the Personalized Report


Note You cannot enable or disable the Personalized Report if you have not first scheduled it. See Scheduling and Exporting the Personalized Report.


To stop (disable) the Personalized Report and restart (enable) the report:


Step 1 Select Reports > Personalized Report > Export.

The automatically Generate Personalized Report page appears.

Step 2 Click the Disable or the Enable button.

Only one of these buttons is displayed. When you click Enable, the Disable button appears. Similarly, when you click Disable, the Enable button appears.