User Guide for Cisco Unified Operations Manager 8.6
Setting Up Cisco Unified Communications Management Application Links
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Setting Up Cisco Unified Communications Management Application Links

Table Of Contents

Setting Up Cisco Unified Communications Management Application Links

Accessing Unified Communications Management Suite Applications from Operations Manager

Accessing a Service Monitor Server

Important Notes About Service Monitor

Adding a Service Monitor Link from Operations Manager

Editing a Service Monitor from Operations Manager

Deleting a Service Monitor Link from Operations Manager

Launching Service Monitor

Performing Service Monitor Tasks Directly from Operations Manager

Configuring a Service Monitor

Accessing Provisioning Manager Servers

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

Editing Provisioning Manager Servers

Deleting Provisioning Manager Servers

Accessing Provisioning Manager Servers

Accessing Service Statistics Manager Servers

Adding a Service Statistics Manager Link from Operations Manager

Editing Service Statistics Manager Servers

Deleting Service Statistics Manager Servers

Launching Service Statistics Manager Servers


Setting Up Cisco Unified Communications Management Application Links


This section includes the following topics:

Accessing Unified Communications Management Suite Applications from Operations Manager

Accessing a Service Monitor Server

Accessing Provisioning Manager Servers

Accessing Service Statistics Manager Servers

Accessing Unified Communications Management Suite Applications from Operations Manager

You can add links to Operations Manager to launch other Cisco Unified Communications Management Suite applications from the UC Management Suite tab. To access Cisco Unified Service Monitor (Service Monitor) diagnostic reports as well as some Cisco Unified Service Statistics Manager (Service Statistics Manager) and Cisco Unified Provisioning Manager (Provisioning Manager) functions, you must register the application's servers.

You can run these Cisco Unified Communications Management Suite applications in standalone mode or as coresident applications (having applications run at the same time) on the same server. For guidelines on system requirements, see the Supported and Interoperable Devices and Software Guide for Cisco Unified Operations Manager on Cisco.com.

For details on coresidency and hardware and software guidelines, see the Deployment Best Practices Guide on Cisco.com.

From the UC Management Suite tab, you can perform the tasks listed in Table 21-2.

Table 21-1 Operations Manager Cisco Unified Communications Management Suite Tasks 

Tasks
Description

Accessing a Service Monitor Server

Add, edit, or delete a remote or coresident Service Monitor

Configure Service Monitor

Launch the default home page for Service Monitor from inside the Operations Manager interface

Perform selected Service Monitor tasks such as running various diagnostic and impacted end-point reports

Administer data source management

Accessing Provisioning Manager Servers

Add, edit, or delete a remote or coresident Provisioning Manager

Configure Provisioning Manager

Launch the default home page for Provisioning Manager from inside the Operations Manager interface

Accessing Service Statistics Manager Servers

Add, edit, or delete a remote or coresident Service Statistics Manager

Configure Service Statistics Manager

Launch the default home page for Service Statistics Manager from inside the Operations Manager interface


Accessing a Service Monitor Server

The Cisco Unified Communications Management Suite enables you to integrate a single Service Monitor with Operations Manager.

Be sure to read Important Notes About Service Monitor to understand the prerequisites to setting up Service Monitor.

The following sections provide details about the actions you can perform on Service Monitor from Operations Manager:

Adding a Service Monitor Link from Operations Manager

Editing a Service Monitor from Operations Manager

Deleting a Service Monitor Link from Operations Manager

Launching Service Monitor

Performing Service Monitor Tasks Directly from Operations Manager

Configuring a Service Monitor


Caution Review the Important Notes About Service Monitor before you add a Service Monitor.

Important Notes About Service Monitor

For Operations Manager to process traps from Service Monitor, you must remember the following:

Service Monitor is a separately licensed product that is installed when you install Operations Manager. You can install it and not use it. If you choose to use Service Monitor, you must obtain a license. See your Cisco representative to obtain a separate license for Service Monitor.

You can license Service Monitor on the same server as Operations Manager. You can also obtain standalone versions of Service Monitor to install and license on other servers.

For Operations Manager to process traps from a Service Monitor, you must:

Add the Service Monitor to Operations Manager in UC Management Suite.

Use Service Monitor to configure Operations Manager as a trap receiver.

Configure Service Monitor to send traps to Operations Manager. (See the User Guide for Cisco Unified Service Monitor.)

Configure Operations Manager to process traps from a particular Service Monitor. See Configuring a Service Monitor. Operations Manager discards any traps received from a Service Monitor that has not been added to Operations Manager.

Enable polling on Operations Manager to be able to collect data from the Service Monitor. See Configuring Polling and Thresholds, page 19-1.

Service Monitor sends MOS violation traps to Operations Manager when MOS falls below a threshold configured on Service Monitor. In response to these traps, Operations Manager generates a warning event.

Table 21-2 describes the elements in the Service Monitor window.

Table 21-2 UC Management Suite—Service Monitor Window Elements

Window Element
Action/Description

Check box column

Select to perform a function on a Service Monitor.

IP Address column

Server where Service Monitor is installed. So if Service Monitor is installed on the Operations Manager server, use that IP address.

Operations Manager processes traps from only the Service Monitor listed here.

Protocol column

HTTP or HTTPS.

Port column

Port by which Service Monitor is accessed. Cannot be left blank. Default port for HTTP is 1741.

Remarks column

User-entered description.

Username

Administrator username.

Password

Administrator password.

Https port

Collects Service Monitor trunk utilization details. Default port is 443.

Add button

Click to add a Service Monitor. See Adding a Service Monitor Link from Operations Manager.

Edit button

Click to edit Service Monitor values. See Editing a Service Monitor from Operations Manager

Launch button

Click to open the Service Monitor home page. See Launching Service Monitor.

Configure button

Click to configure a Service Monitor trap receiver parameters. See Configuring a Service Monitor and Service Monitor online help for details.

Delete button

Click to delete Service Monitors that you have selected. See Deleting a Service Monitor Link from Operations Manager.



Adding a Service Monitor Link from Operations Manager

Only one Service Monitor can be linked to Operations Manager at a time.

To add a Service Monitor:


Step 1 Select UC Management Suite > Service Monitor > Launch Home Page.

The List Cisco Unified Service Monitors page appears.

Step 2 Click Add.

The Add Service Monitor page appears.

Step 3 Enter data in the following fields (see Table 21-2 for details):

IP Address—IP address of a remote server where Service Monitor is installed.

Protocol—HTTP or HTTPS.

Port—Port by which Service Monitor is accessed. Cannot be left blank. Default port for HTTP is 1741 and HTTPS is 443.

Remarks—Optional.

Username—Operations Manager user name.

Password—Operations Managerr password access.

HTTPS Port—Default is 443.

Step 4 Click Add.

The Service Monitor page appears displaying the information for the newly added Service Monitor.


Editing a Service Monitor from Operations Manager

To edit a local or remotely installed Service Monitor server from Operations Manager.


Step 1 Select UC Management Suite > Service Monitor > Launch Home Page.

The List Cisco Unified Service Monitor page appears.

Step 2 Select the check box corresponding to the Service Monitor, then click the Edit button.

The Edit Service Monitor page appears.

Step 3 Enter data in the following fields (see Table 21-2 for details):

Protocol

Port

Status

Remarks—Optional

Username

Password

Step 4 Click Apply.


Deleting a Service Monitor Link from Operations Manager

Use this procedure to delete the link for a locally installed or remotely installed Service Monitor server from Operations Manager.

After you delete a Service Monitor link from Operations Manager, Operations Manager discards any traps received from the deleted Service Monitor. Service Monitor continues to function using the configurations made within the Service Monitor product.

Since Service Monitor continues to run in the background on Operations Manager, it will continue to use system resources until you suspend Service Monitor's clusters and sensors from Cisco Unified Service Monitor > Configuration > Inventory.

To delete a Service Monitor link:


Step 1 Select UC Management Suite > Service Monitor > Launch Home Page.

The List Cisco Unified Service Monitors page appears.

Step 2 Select check box for the Service Monitor that you want to delete.

Step 3 Click Delete.

The Service Monitor page reappears with the updated list of records.


Launching Service Monitor

You can access the Service Monitor (if configured) by clicking the Launch Home Page link under UC Management Suite > Service Monitor.

You can also launch the Service Monitor from the List Cisco Unified Service Monitors page:


Step 1 Select UC Management Suite > Service Monitor > Launch Home Page.

The List Cisco Unified Service Monitors page appears.

Step 2 Select a Service Monitor and click Launch.

The Service Monitor home page appears.

You might be asked to log in.

Step 3 Click Help on the Service Monitor home page for more information on using Service Monitor.


Performing Service Monitor Tasks Directly from Operations Manager

You can run the following reports directly from Operations Manager:

Sensor Diagnostic Report (UC Management Suite > Service Monitor > Sensor Report > Diagnostic)

CVTQ Diagnostic Report (UC Management Suite > Service Monitor > CVTQ Report > Diagnostic)

Sensor Most-Impacted Endpoints Report (UC Management Suite > Service Monitor > Most Impacted End Point)

CVTQ Most-Impacted Endpoints Report (UC Management Suite > Service Monitor > CVTQ Report > Most Impacted End Point)

CDR Call Report (UC Management Suite > Service Monitor > CDR Call Report > Diagnostic)

See "Using Reports" in User Guide for Cisco Unified Service Monitor for details about reports.

You can also configure data source management via UC Management Suite > Service Monitor > Administration > Data Source Management.

See "Configuring Service Monitor" in User Guide for Cisco Unified Service Monitor for details about data source management.

Configuring a Service Monitor

To configure Service Monitor server:


Step 1 Select UC Management Suite > Service Monitor > Launch Home Page.

The List Cisco Unified Service Monitors page appears.

Step 2 Click Configure.

The Service Monitor Configuration > Trap Receivers page appears.

You might be asked to log in.

Step 3 Enter data into the following fields on the Trap Receiver Parameters page:

SNMP Community String

Trap Receiver 1 and Port

Trap Receiver 2 and Port

Trap Receiver 2 and Port

Trap Receiver 2 and Port

Step 4 Click OK.

A confirmation window appears asking you to confirm the setup; click Yes or No.


For more information on using Service Monitor, see User Guide for Cisco Unified Service Monitor, or click Help on the Service Monitor home page.

Accessing Provisioning Manager Servers

You can perform the following actions on Provisioning Manager from Operations Manager:

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

Editing Provisioning Manager Servers

Deleting Provisioning Manager Servers

Accessing Provisioning Manager Servers

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

To add a cross-launch link to a local or remotely installed Provisioning Manager server from Operations Manager:


Step 1 Select UC Management Suite > Provisioning Manager > Launch Home Page to add a Provisioning Manager.

The List Cisco Unified Provisioning Managers page appears.

Step 2 Click the Add button.

The Add Provisioning Manager page appears.

Step 3 Enter data in the following fields (see Table 21-3 for details):

Table 21-3 UC Management Suite—Provisioning Manager Window Elements 

Window Element
Action/Description

IP Address column

Server where Provisioning Manager is installed.

Protocol column

HTTP or HTTPS.

Port column

Port by which Provisioning Manager is accessed. Cannot be left blank. Default port is 46443.

Remarks column

User-entered description.


Step 4 Click Add.

The Provisioning Manager page appears, displaying the information for the newly added Provisioning Manager.


Editing Provisioning Manager Servers

To edit a local or remotely installed Provisioning Manager server from Operations Manager.


Step 1 Select UC Management Suite > Provisioning Manager > Launch Home Page to add a Provisioning Manager.

The List Cisco Unified Provisioning Managers page appears.

Step 2 Select the check box for the Provisioning Manager, then click the Edit button.

The Edit Provisioning Manager page appears.

Step 3 Enter data in the following fields (see Table 21-3 for details):

Protocol

Port

Status

Remarks—Optional

Step 4 Click Apply.


Deleting Provisioning Manager Servers

To delete a locally installed or remotely installed Provisioning Manager server from Operations Manager.


Step 1 Select UC Management Suite > Provisioning Manager > Launch Home Page to add a Provisioning Manager.

The List Cisco Unified Provisioning Managers page appears.

Step 2 Select check box for Provisioning Manager that you want to delete.

Step 3 Click Delete.

The Provisioning Manager page reappears with the updated list of records.


Accessing Provisioning Manager Servers

To launch the Provisioning Manager home page for the selected Provisioning Manager server.


Step 1 Select UC Management Suite > Provisioning Manager > Launch Home Page to add a Provisioning Manager.

The List Cisco Unified Provisioning Managers page appears.

Step 2 Select a Provisioning Manager and click Launch.

The Provisioning Manager home page appears.

You might be asked to log in.


For more information on using Provisioning Manager, see User Guide for Cisco Unified Provisioning Manager, or click Help on the Provisioning Manager home page.

Accessing Service Statistics Manager Servers

You can perform the following actions on Service Statistics Manager from Operations Manager:

Adding a Service Statistics Manager Link from Operations Manager

Editing Service Statistics Manager Servers

Deleting Service Statistics Manager Servers

Launching Service Statistics Manager Servers

Adding a Service Statistics Manager Link from Operations Manager

To add a link to a local or remotely installed Service Statistics Manager server from Operations Manager:


Step 1 Select UC Management Suite > Service Statistics Manager > Launch Home Page.

The List Cisco Unified Service Statistics Manager page appears.

Step 2 Click the Add button.

The Add Service Statistics Manager page appears.

Step 3 Enter data in the following fields (see Table 21-4 for details):.

Table 21-4 UC Management Suite—Service Statistics Manager Window Elements

Window Element
Action/Description

IP Address column

Server where Service Statistics Manager is installed.

Protocol column

HTTP or HTTPS.

Port column

Port by which Service Statistics Manager is accessed. Cannot be left blank. Default port is 48101 or port 443 for HTTPS.

Remarks column

User-entered description.


Step 4 Click Add.

The Service Statistics Manager page appears, displaying the information for the newly added Service Statistics Manager.


Editing Service Statistics Manager Servers

To edit a local or remotely installed Service Statistics Manager server link from Operations Manager:


Step 1 Select UC Management Suite > Service Statistics Manager > Launch Home Page.

The List Cisco Unified Service Statistics Manager page appears.

Step 2 Click the Edit button.

The Edit Service Statistics Manager page appears.

Step 3 Enter data in the following fields (see Table 21-4 for details):

Protocol

Port

Status

Remarks—Optional

Step 4 Click Apply.

The Service Statistics Manager page appears, displaying the updated information.


Deleting Service Statistics Manager Servers

To delete a locally installed or remotely installed Service Statistics Manager server link from Operations Manager:


Step 1 Select UC Management Suite > Service Statistics Manager > Launch Home Page.

The List Cisco Unified Service Statistics Manager page appears.

Step 2 Select check boxes for Service Statistics Managers that you want to delete.

Step 3 Click Delete.

The Service Statistics Manager page reappears with the updated list of records.


Launching Service Statistics Manager Servers

To launch the Service Statistics Manager home page for the selected Service Statistics Manager:


Step 1 Select UC Management Suite > Service Statistics Manager > Launch Home Page.

The List Cisco Unified Service Statistics Manager page appears.

Step 2 Select a Service Statistics Manager and click Launch.

The Service Statistics Manager home page appears.

You might be asked to log in.


For more information on using Service Statistics Manager, see User Guide for Cisco Unified Service Statistics Manager, or click Help on the Service Statistics Manager home page.