User Guide for Cisco Unified Operations Manager 8.5
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

Symbols

J-68

Numerics

2.0 licenses

support for Operations Manager 2.3 19-17

support for Service Monitor 2.2 19-17

A

about

device management 1-12

Event History Reports 1-11

Monitoring Dashboards 1-10

node-to-node tests 1-15

notifications 1-12

phone status tests 1-14

Service Level View 4-1

Service Quality Alerts 5-1, 5-10

Service Quality Events 1-11

synthetic tests 1-14

about Operations Manager 1-1

client, configuring 1-29

day-to-day operations 1-7

device management 1-12

how Operations Manager works 1-15

device management and configuration 1-15

response to notifications and events 1-19

setting up 1-4

Access Control Server. See ACS

Access Port Groups, threshold settings, customizing 18-33

access ports

overriding groups 18-7

polling and thresholds 18-8

acknowledging

events, from events display 3-15, 3-18

ACS 19-29, 19-30

cluster access for users 15-4

device-based filtering 19-32

Device Management pages and 15-4

mode, changing from 19-33

mode, Operations Manager in 19-30

permissions 1-29

Polling and Thresholds pages and 18-13, 18-29

user roles 1-29

users, configuring 19-30

activating

cluster-level events F-10

activating events

Number of Registered Gateways Decreased E-47

Number of Registered Gateways Increased E-47

Number Of Registered Media Devices Decreased E-48

Number Of Registered MediaDevices Increased E-48

AdapterServer, Operations Manager-related CiscoWorks process 19-39

adding

devices

to DCR 15-8

to Operations Manager, automatically 15-21

to Operations Manager, manually 15-22

notification group

device-based 14-10

Service Quality-based 14-14

synthetic tests 8-6

Dial-Tone test 8-7

Emergency Call test 8-12

End-to-End Call test 8-9

Message-Waiting Indicator test 8-13

Phone Registration test 8-7

TFTP Download test 8-11

adding single test

real-time transport protocol 10-11

administering Operations Manager

ports used by Operations Manager 19-9

protocols used by Operations Manager 19-9

SNMP 19-44

queries, configuring system for 19-45

security, configuring for queries 19-46

system application MIB log file, viewing 19-46

System Status report, viewing 19-14

administration pages, launching from Service Level View 15-69

Alert Details page

event details, obtaining

events associated with an alert, viewing 3-23

Launch Tools menu 3-22

See also events processed by Operations Manager

Alert History 11-1

about 11-2

database for (itemFH), changing password 19-28

stored Alert History on events, searching

by alert ID 11-6

by date 11-7

by device 11-5

by event ID 11-5

by group 11-7

stored history on events, searching 11-4

understanding 11-8

alerts

e-mailing

from Service Quality Alert Details 5-5, 5-16

responding to 1-29

Service Quality Alerts display 5-1, 5-10

stored information on, obtaining all 11-4

alert severity icons

Service Quality Alerts 5-4, 5-15

All Video Phones/Lines report, understanding 12-44

AMAServer.properties file 8-24

Application and Connectivity poller log files, where located 19-22

Application ID

Unified CM phones in NAT 12-33

applications, configuring for synthetic tests 8-3

number of phones needed, determining 8-4

phones, configuring 8-4

applying changes to polling and thresholds 18-67

Audio Phones/Lines report, understanding 12-14

Authentication Failed event, description and trigger E-3

auto clearing, SQ events E-79

AutoFailoverFailed event, description and trigger E-3

AverageLatency_ThresholdExceeded event, description and trigger E-3

B

backing up and restoring data 19-34

batch tests

and branch office 9-1

data files, location of 9-12

defined 9-1

overview 1-14

phone tests, type of 9-13

portal summary 2-17

running on demand 9-10

schedule format 9-2

viewing results of 9-11

benefits 1-8

branch office

and batch tests 9-1

and SRST test, illustrated 17-2

C

CallProcessingNodeCpuPegging

threshold mapping for RTMT 18-38

call usage records per media

server

Cisco IP Contact Center J-67

Cisco Unity J-67

Cisco Unity Connection J-67

Campus Manager

server, specifying 19-19

CASUSER, Operations Manager file owner 19-26

cautions

on synthetic test failures 8-4

CCMEDown event, description and trigger E-4

CCMEEphoneDeceased event, description and trigger E-4

CCMEEphoneLoginFailed event, description and trigger E-4

CCMEEphoneRegistrationFailed event, description and trigger E-5

CCMEEphoneUnregistrationsExceeded event, description and trigger E-6

CCMEKeyEphoneRegistrationChange event, description and trigger E-6

CCMELivefeedMOHFailed event, description and trigger E-7

CCMEMaximumConferencesExceeded event, description and trigger E-7

CCMENightServiceChange event, description and trigger E-7

CCMEStatusChange event, description and trigger E-7

CDRbased forwarding F-3

changeSQEventAutoClearTime.bat E-79

channel status graph

examples 6-11

channel selector 6-12

custom date range 6-13

E1 PRI graph 6-12

maximize using detach button 6-12

selecting metrics 6-11

Cisco 1040, event history for 11-13

Cisco 7960 IP phones, and synthetic tests 8-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-14

Cisco IOS

gatekeeper

CPU usage records J-20

memory usage records J-22

performance polling records J-5

zone usage records J-18

gateway

BRI channel usage records J-39

CPU usage records J-20

DSP usage records J-23

E1 CAS channel usage records J-32

E1 PRI channel usage records J-35

memory usage records J-22

performance polling records J-5

T1 CAS channel usage records J-30

T1 PRI channel usage records J-33

versions required for node-to-node tests 10-2

Cisco IOS gateway

server dial peer call usage records J-66

Cisco IOS gateways

total utilization J-65

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server call usage records per media J-67

server CPU usage records J-64

server dial peer call usage records J-66

server memory usage records J-63

server transcode and MTP session records J-68

Cisco IP Contact Center usage records J-62

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-9

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records J-39

E1 PRI channel usage records J-27

perfmon counter object B-6

T1 CAS channel usage records J-15

T1 PRI channel usage record J-24

Cisco MGCP PRI device, perfmon counter object B-8

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-13

Cisco MTP server, perfmon counter object B-14

Cisco Personal Assistant, perfmon counter object B-14

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-15

Cisco Software Conference Bridge device, perfmon counter object B-15

Cisco TFTP, perfmon counter object B-16

Cisco transcode device, perfmon counter object B-16

Cisco Unified CallManager

CPU usage records J-6

credentials 15-57

IP phones, associated with 15-62

MGCP gateway

BRI channel usage records J-39

E1 PRI channel usage records J-27

T1 CAS channel usage records J-15

T1 PRI channel usage records J-24

perfmon counter object B-4

port usage records J-6

remote central 17-2

route group J-65

server memory usage records J-63

SIP device usage records J-62

Cisco Unified CallManager Express

ephone usage records J-42

IP phones, associated with 15-62

IP phones, registered to 12-8, 12-38

key ephone usage records J-42

memory usage records J-22

performance polling records J-5

utilization statistics 6-2

Cisco Unified Communications Manager

cluster name, changing F-3

configuring the syslog receiver F-5

Media Convergence Server, running on F-3

setting up for use with Operations Manager F-1

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records J-44

server call usage records per media J-67

server CPU usage records J-64

server dial peer call usage records J-66

server memory usage records J-63

utilization statistics 6-3

Cisco Unity, perfmon counter object B-16

Cisco Unity Connection

port usage records J-60

server

transcode and MTP session record J-68

server call usage records per media J-67

server CPU usage records J-64

server memory usage records J-63

utilization statistics 6-3

Cisco Unity Connection Center

server dial peer call usage records J-66

Cisco Unity Express

mailbox usage records J-40

memory usage records J-22

utilization statistics 6-3

CiscoView

server, specifying 19-19

CiscoWorks

Permissions Report 1-29

processes related to Operations Manager 19-39

AdapterServer 19-39

DataPurge 19-39

DevicePoolCollector 19-40

DevicePoolIntegrator 19-40

DfmBroker 19-40

DfmServer 19-40

EPMDbEngine 19-40

EPMDbMonitor 19-40

EPMServer 19-40

FHDbEngine 19-40

FHDbMonitor 19-40

FHPurgeTask 19-40

FHServer 19-40

GPF 19-40

GpfPurgeTask 19-40

INVDbEngine 19-41

INVDbMonitor 19-41

InventoryCollector 19-41

IPIUDataServer 19-41

IPIUDbEngine 19-41

IPIUDbMonitor 19-41

IPSLAPurgeTask 19-41

IPSLAServer 19-41

ITMCTMStartup 19-41

ITMDiagServer 19-41

ITMOGSServer 19-41

IVR 19-41

NOTSServer 19-41

OMHealthMonitor 19-41

PIFServer 19-41

PTMServer 19-41

QoVMServer 19-41

QOVR 19-41

QOVRDbEngine 19-41

QOVRDbMonitor 19-41

QOVRMultiProcLogger 19-41

SDRPurgeTask 19-41

SIRServer 19-41

SRSTServer 19-41

STServer 19-42

TISServer 19-42

TopoServer 19-42

VHMIntegrator 19-42

VHMServer 19-42

VsmServer 19-42

user roles 1-29

window, working with 1-21

Cleared by field 3-25

clearing

alerts, from

Service Quality Alerts display 5-4

events

from Service Quality Alert Details 5-8

timing of 19-14

events, from events display 3-16, 3-18

cloning a notification group 14-23

cluster

route pattern summry portal 2-22

cluster device discovery 15-40

running for device pool thresholds 18-36

cluster events, in Event History reports 1-11

cluster name, changing F-3

CodeRedEntry event, description and trigger E-11

Common Services

software updates 19-16

Common Services groups 16-1, 16-9

community string

rights, setting on media server F-4

ComponentDown event, description and trigger E-13

configuring

applications, for synthetic tests 8-3

client, for Operations Manager 1-29

IP phones, for synthetic tests 8-4

LDAP server 15-58

logging 19-20

Operations Manager 19-1

Personalized Report 13-2, 13-3

polling 18-1

Provisioning Manager 20-6

RTMT on CCM F-9

schedules, daily purging 19-13

Service Monitor 20-5

Service Statistics Manager 20-9

SNMP

on Catalyst devices 19-6

on IOS-based devices 19-6

synthetic tests 8-3

thresholds 18-1

thresholds, MOS level 19-14

trunk utilization 19-17, F-3

connectivity details

hop count 4-4

neighbor 4-4

contained devices, how Operations Manager handles 15-21

containing devices, how Operations Manager handles 15-21

Core Dump File Found event, description and trigger E-13

CPALoginFailureThresholdExceeded event, description and trigger E-14

CPATransferFailedThresholdExceeded event, description and trigger E-14

CPAVoicemailThresholdExceeded event, description and trigger E-14

CPUPegging

threshold mapping for RTMT 18-38

CPU usage records

Cisco DPA J-17

Cisco IOS gatekeeper J-20

Cisco IOS gateway J-20

Cisco Unified CallManager J-6

server

Cisco IP Contact Center J-64

Cisco Unity J-64

Cisco Unity Connection J-64

CPUUtilizationExceeded event, description and trigger E-15

creating

device groups 16-12, 16-15

phone status tests 7-4

self-signed security certificates 19-34

credentials

device, editing 15-31

for Cisco Unified CallManager 15-57

CTI applications 12-11

CTILinkDown event, description and trigger E-16

ctpPeripheralCableError event, description and trigger E-16

ctpPeripheralConfigError event, description and trigger E-17

ctpPeripheralDeviceError event, description and trigger E-17

ctpPeripheralInError event, description and trigger E-18

ctpPeripheralLinkError event, description and trigger E-18

ctpPeripheralPowerError event, description and trigger E-18

ctpPeripheralSystemError event, description and trigger E-19

CUEApplicationStatusChange event, description and trigger E-19

CUEBackupFailed event, description and trigger E-19

CUECallAgentConnectionLost event, description and trigger E-20

CUENTPIssue event, description and trigger E-20

CUEResourceExhausted event, description and trigger E-20

CUESecurityIssue event, description and trigger E-21

CUEStorageIssue event, description and trigger E-21

customizing

event names 14-27

customizing Fault Monitor display

filtering 3-10

customizing the Events display

views, selecting 3-10

customizing threshold settings 18-33

D

daemon manager, restart 19-54

daily purging schedules, configuring 19-13

database

problems with 2.0.2 19-37

database icons, Service Level View

replication failure 4-10

replication success 4-10

databases in Operations Manager

itemEPM (event promulgation) 19-28

itemFH (Alert History) 19-28

ItemInv (inventory) 19-28

Itemipiu (IP phone information) 19-28

password for, changing 19-28

purging schedule for 19-20

qovr (Service Monitor) 19-28

Data Jitter (Enhanced UDP) tests, record format J-73

data jitter test

Cisco IOS version required 10-2

DataPhysicalDiskDown event, description and trigger E-21

DataPurge, Operations Manager-related CiscoWorks process 19-39

date and time

on Operations Manager client 1-22

on Operations Manager server 1-22

DBReplicationFailure event, description and trigger E-22

D Channel Out of Service event, description and trigger E-22

DCR

and physical discovery 15-7

configuring 15-15

deleted devices and 15-52

synchronization with Operations Manager 15-15, 15-18

automatic 15-21

manual 15-22

understanding 15-6

DCR, Display Name 15-20

deleting

batch tests 9-8

devices 15-52

groups 16-31

IP SLA-enabled device 17-5

node-to-node tests 10-16

notification group 14-24

phone status tests 7-8

Provisioning Manager links 20-8

Service Monitor links 20-5

Service Statistics Manager link 20-11

SRST tests 17-5

synthetic tests 8-22

detach Fault Monitor 3-1

Detailed Device View (DDV)

ACS and 15-4

device center, launching 15-44

device elements, viewing in detail 15-47

information by device class 15-47

device monitoring, suspending or resuming 15-50

for device components 15-51

for devices 15-49, 15-50

Event Details, launching 15-44

launching from Device Report 15-34

launching from Service Level View 15-62

Launch Tools menu, using 15-44

layout 15-44

log files, where located 19-22

node-to-node test, configuring 15-44

origin of inventory and device information (VHMInteractor) 19-42

Path Analysis Tool, launching 15-44

performance counters shown in

BRI Channel Status for CCM GW A-2

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-10

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-8

CCM - Location Usage A-11

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-13

CCM Port and CPU Usage A-5

CCM - Transcoder A-13

CCM Usage A-8

Cisco Analog Access A-14

Cisco CallManager A-3

Cisco CallManager Attendant Console A-14

Cisco IPCC Router Usage A-14

Cisco Messaging Interface A-15

Cisco SRST Usage A-15

Cisco TFTP Server A-15

CME Usage A-16

Consolidated DSP Usage A-16

CPU Usage A-16

CU Connection Usage A-18

CUE Usage A-18

CU Usage A-18

DPA Port and CPU Usage A-19

DSP Usage A-20

E1 CAS Channel Status for IOS GW A-20

E1 PRI Channel Status for CCM GW A-21

E1 PRI Channel Status for IOS GW A-21

E1 PRI Usage for CCM GW A-21

FXO Port Usage for CCM GW A-22

FXS Port Usage for CCM GW A-22

Gatekeeper Zone Statistics A-23

Hardware Conference Bridge A-24

IOS GW Port Usage A-6

Memory Usage A-24

Server Memory Usage A-25

SIP Device Usage A-26

Software Conference Bridge A-26

T1 CAS Channel Status for CCM GW A-26

T1 CAS Channel Status for IOS GW A-27

T1 CAS Usage for CCM GW A-27

T1 PRI Channel Status for CCM GW A-28

T1 PRI Usage for CCM GW A-28

performance graphs, launching from 15-44

polling settings, configuring 15-44

SRST test, configuring 15-44

starting, from Events Details window 15-42

starting, from Service Level View 15-62

synthetic test, configuring 15-44

System Information Pane, missing value 15-44

thresholds, configuring 15-44

device

adding in Service Level View 15-68

deleting in Service Level View 15-68

finding in Service Level View 1-28

prerequisites 15-3

resuming in Service Level View 15-67

states, defined 15-17

suspending in Service Level View 15-67

unreachable 11-8

unresponsive 11-8

DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 4-11

Device and Credentials Repository. See DCR

device-based notifications 14-10

device center

launching from Detailed Device View 15-44

launching from Event Details 3-22

device details, viewing 15-47

device groups, managing 16-1

(see also devices, managing) 15-1

about groups 16-1

ACS and 15-4

Common Services system-defined groups, working with 16-8

creating and editing groups 16-11

creating 16-12, 16-15

group membership, finalizing 16-27

group properties, editing 16-18

group summary, viewing 16-28

CS@ groups, defined 16-2

deleting groups 16-31

details of, viewing 16-28

editing 16-11

granting access to

all users 16-13, 16-15, 16-18

single user 16-13, 16-15, 16-18

Group Administration and Configuration page 16-10

group membership

details, viewing 16-30

refreshing 16-31

OM@ groups, defined 16-2

Operations Manager system-defined groups, working with 16-3

rules, understanding 16-22

examples 16-27

how defined 16-23

Rules Create page, example 16-24

values for each object type 16-26

system-defined groups, working with 16-3

78XX Media Servers 16-3

Access Port Groups 16-3

Cisco Unified CallManager or Cluster 16-4

Cisco Unified Communications Applications 16-4

Digital Voice Gateways 16-5

Gatekeepers 16-5

H323 Gateways 16-6

Interface Groups 16-6

IP SLA Devices 16-6

MGCP Gateways 16-6

Phones with tests configured 16-7

SRST Devices 16-7

Switches with phones connected 16-7

Trunk Port Groups 16-7

Voice Gateways 16-8

Voice Mail Gateways 16-8

user-defined groups, working with

Access Port Groups 16-10

Interface Groups 16-10

Trunk Port Groups 16-10

device limits 1-30, 19-16

DevicePartiallyMonitored event, description and trigger E-22

device pool collector

module in polling 18-1

DeviceRestarted event, description and trigger E-23

devices

contained and containing, how Operations Manager handles 15-21

discovery 15-53

duplicate 15-20

monitored, IP addresses for 15-23

neighbor 4-4

overriding groups for 18-6

polling and thresholds 18-8

devices, importing

into Operations Manager

automatically 15-21

manually 15-22

devices, limiting access to 16-3

devices, managing 15-1

about Device Management 15-1

ACS and 15-4

ACS device-based filtering 19-32

deleting devices 15-52

Detailed Device View, understanding 15-34

device details, viewing 15-33

device management, definition 1-12

device summary, displaying 15-17

device support 19-28

discovery status, viewing 15-57

getting started 15-1

groups 16-1

how to start 1-12

importing devices

ports and interfaces that Operations Manager manages 15-5

types of devices that Operations Manager monitors 15-5

inventory, collecting 15-32

log files for, where located 19-22

naming 15-20

overview 1-12

SNMP timeout and retries, modifying 15-58

understanding 15-17

device support 19-28

device types

mapping to devices in notifications 14-25

DfmBroker, Operations Manager-related CiscoWorks process 19-40

DfmServer, Operations Manager-related CiscoWorks process 19-40

Diagnostics view

Tools 2-9

diall peer call usage records

server

Cisco Unity Connection Center J-66

dial peer call usage

server

Cisco IOS gateway J-66

dial peer call usage records

server

Cisco IP Contact Center J-66

Cisco Unity J-66

Dial-Tone synthetic tests

about 8-2

adding 8-7

discovery

about cluster device 15-40

cluster devices 15-40

IP phone inventory collection 15-55

IP phone movement tracking 12-32

monitored devices, inventorying 15-53

physical, running 15-12, 15-36

schedule log files, where located 19-23

status, for devices 15-57

DNS

Unified CM addition to 15-25

DNS names, resolving 15-20

DPAPortCallManagerLinkDown event, description and trigger E-23

DPAPortTelephonyLinkDown event, description and trigger E-23

dropped events 3-21

DSPFailure event, description and trigger E-23

DSP usage records J-23

duplicate

device name 15-23

IP address

for IP phone 12-30

IP address, for device 15-20

MAC address, for IP phone 12-30

Duplicate IP Address event, description and trigger E-24

E

Echo tests

Ping Echo tests 10-6

UDP Echo tests 10-9

editing

batch tests 9-8

device credentials 15-31

groups 16-11

inventory collection schedule

for devices 15-54

for phones 15-56

polling parameters 18-14

thresholds 18-31

e-mail

notifications 14-4

notifications, preventing blocking 19-13

SMTP server, specifying for 19-19

email notification

for audit logs 19-53

Emergency Call synthetic test

about 8-3

adding 8-12

emergency responder information, recording 8-25

end point 15-28

EndPointLostContact event, description and trigger E-24

End-to-End Call synthetic test

about 8-2

adding 8-9

ephone type, UC500 router configuration 15-4

ephone usage records J-42

EPMDbEngine, Operations Manager-related CiscoWorks process 19-40

EPMDbMonitor, Operations Manager-related CiscoWorks process 19-40

EPMServer, Operations Manager-related CiscoWorks process 19-40

error messages

node-to-node testing J-69

performance graphing 6-15

performance polling J-69

event

types monitored 1-8

event customization

logs, viewing E-80

EventCustomizationAudit.log E-80

event details

obtaining from Event Details 3-21

obtaining from Service Quality Alert Details 5-4, 5-14

Event Details page 3-21

Detailed Device View, launching 15-44

device center, launching 3-22

event details, obtaining 3-21

event properties, viewing 3-24

starting the page 3-21

layout 3-22

Path Analysis Tool, launching 3-22

performance graphs, launching 3-22

polling settings, configuring 3-22

starting, from Fault Monitor 3-21

starting, from Service Level View 4-11, 15-62

tests, configuring from

node-to-node tests 3-22

SRST tests 3-22

synthetic tests 3-22

thresholds, configuring 3-22

event flooding

rules E-74

understanding E-74

Event History

launching, from Service Level View 15-62

launching from Service Quality Alert Details 5-5, 5-15

log files for, where located 19-22

Service Quality History Report, exporting 11-10

Service Quality Report, scheduling 11-10

Event History reports

24-hour report 11-3

7-Day report 11-3

exporting, automatically 11-3

event monitoring service, configuring F-8

event names, customizing 14-27

Event Processing Adapter log files, where located 19-22

Event Promulgation Module log files, where located 19-22

events

activating cluster-level F-10

clearing

from Service Quality Alert Details 5-8

from Service Quality Event Details 5-6, 5-16

clearing automatically, from Service Quality Alerts 19-14

dropped 3-21

flooding, control E-70, E-74

from node-to-node tests 10-17

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-3

AvailableLicenseLow E-43

AverageLatency_ThresholdExceeded E-3

CCMEDown E-4

CCMEEphoneDeceased E-4

CCMEEphoneLoginFailed E-4

CCMEEphoneRegistrationFailed E-5

CCMEKeyEphoneRegistrationChange E-6

CCMELivefeedMOHFailed E-7

CCMEMaximumConferencesExceeded E-7

CCMENightServiceChange E-7

CCMEStatusChange E-7

CodeRedStateEntered E-11

ComponentDown E-13

CPALoginFailureThresholdExceeded E-14

CPATransferFailedThresholdExceeded E-14

CPUUtilizationExceeded E-15

CTILinkDown E-16

CUEApplicationStatusChange E-19

CUEBackupFailed E-19

CUECCMConnectionLost E-20

CUENTPIssue E-20

CUEResourceExhausted E-20

CUESecurityIssue E-21

CUEStorageIssue E-21

DataPhysicalDiskDown E-21

DBReplicationFailure E-22

DevicePartiallyMonitored E-22

DPAPortCallManagerLinkDown E-23

DPAPortTelephonyLinkDown E-23

Duplicate E-24

FanDegraded E-25

FanDown E-25

Flapping E-26

HighAnalogPortUtilization E-27

HighBackplaneUtilization E-27

HighBroadcastRate E-28

HighBufferMissRate E-28

HighBufferUtilization E-28

HighCollisionRate E-28

HighDigitalPortUtilization E-29

HighDiscardRate E-30

HighErrorRate E-30

HighPortUtilization E-31

HighResourceUtilization E-32

HighUtilization E-33

HTTPInaccessible E-33, E-34

IDEATAPhysicalDiskDown E-35

InformAlarm E-35, E-36

InterfaceOperationallyDown E-36, E-37

IPCCNotifications E-37

JitterDS_ThresholdExceeded E-38

MajorAlarm E-44

MinorAlarm E-45

MWIOnTimeExceeded E-46

NicDown E-46

NodeToNodeTestFailed E-47

OperationallyDown E-48

OutOfRange E-49

PacketLossDS_ThresholdExceeded E-49

PerformancePollingStopped event E-50

PhoneReachabilityTestFailed event E-50

PhonesUnregistered ThresholdBased event E-51

PhoneUnregistered event E-50

PhoneUnregThresholdExceeded event E-51

PimDown E-52

PowerSupplyDegraded E-52

PowerSupplyDown E-52

QualityDroppedBelowThreshold E-53

RegistrationResponseTime_ThresholdExceeded E-53

RepeatedRestarts E-53

RingBackResponseTime_ThresholdExceeded E-54

RoundTripResponseTime_ThresholdExceeded E-54

RouteListExhausted E-55

SCSIControllerDown E-56

SCSIDriveDown E-57

SensorDown E-58

ServiceDown E-59

ServiceQualityIssue E-59

SRSTEntered E-61

SRSTRouterFailure E-62

SRSTSuspected E-62

StateNotNormal E-62

SyntheticTestFailed E-63, E-64

TemperatureHigh E-64

TemperatureSensorDegraded E-65

TemperatureSensorDown E-65

TotalTimeUsedThresholdExceeded E-66

UMRCommunicationError E-67

UnityFailOverOccured E-68

Unresponsive E-69

VoicePortOperationallyDown E-69

Service Quality

ServiceQualityIssue E-59

stored Alert History on, obtaining all 11-4

searching by alert ID 11-6

searching by date 11-7

searching by device 11-5

searching by event ID 11-5

searching by group 11-7

stored Service Quality History on, obtaining all 11-11

searching by Cisco 1040 ID 11-13

searching by codec 11-12

searching by date 11-14

searching by destination 11-12

searching by MOS 11-11

searching by phone model 11-13

suppressing E-70

unsuppressing E-70

when high CPU utilization occurs 3-21

Events display

customizing

views, selecting 3-10

how and when to use 3-20

log files, where located 19-22

starting additional displays from

Detailed Device View 15-42

views, selecting 3-10

events display

layout 3-3

number of records viewable 3-7

ExcessiveFragmentation event, description and trigger E-24

ExchangeLoginFailed event, description and trigger E-24

ExpertAdvisorySystemDown event, description and trigger E-25

exporting

batch test results 9-12

data from reports 1-25

devices 15-14

Event History reports, automatically 11-3

IP phone outage status reports, automatically 12-31

node-to-node test details 10-21

Personalized Report, automatically 13-11

Service Quality History reports, automatically 11-10

video phone status change reports, automatically 12-55

F

FanDegraded event, description and trigger E-25

FanDown event, description and trigger E-25

FAT partitions 19-26

Fault Monitor

auto-update delay time 3-4

customizing

filtering 3-10

detach Fault Monitor 3-1

settings preferences, columns 3-21

settings retained during your login session 3-10

settings saved across login sessions 3-10

starting additional displays from

Event Details page 3-21

tool buttons on 3-9

Fault Summary tab, description 3-6

FHDbEngine, Operations Manager-related CiscoWorks process 19-40

FH DB fragmentation, fixing 19-38

FHDbMonitor, Operations Manager-related CiscoWorks process 19-40

FHPurgeTask, Operations Manager-related CiscoWorks process 19-40

file ownership 19-26

filtering data 1-24, 2-10

filters

in Service Quality Alerts display 5-4, 5-13

resetting, in Service Quality Alerts 5-13

filters, in

Fault Monitor display 3-10

IP phone reports 12-18

video phone report 12-46

flapping and restarts, how Operations Manager calculates H-1

Flapping event, description and trigger E-26

flooding, event control E-70, E-74

format of import file

for batch test 9-2

for node-to-node test 10-14

for phone status test 7-6

for SRST test 17-7

for synthetic test 8-15

fragmentation, fixing 19-38

G

gatekeeper registration delay test

adding 10-10

Cisco IOS version required 10-2

IP SLA version required 10-2

gatekeepers

Cisco IOS performance polling records J-5

CPU usage records J-20

memory usage records J-22

utilization statistics 6-2

zone usage records J-18

gateways

Cisco IOS, utilization statistics for 6-3

CPU usage records J-20

MGCP port usage records 6-2

generic interface and port performance threshold categories 18-50

broadcast threshold 18-50

collision threshold 18-51

discard threshold 18-51

error threshold 18-51

error traffic threshold 18-51

queue drop threshold 18-51

utilization threshold 18-51

getting started

with Service Level View 4-1

getting started with Operations Manager 1-20

alerts, responding to 1-29

objects and groups, selecting 1-26

Operations Manager windows, working with 1-21

CiscoWorks window 1-21

dates and times displayed 1-22

Enter key versus buttons 1-21

multiple windows 1-21

page not displayed, reasons for 1-21

performance graphs 6-1

reports 1-23

displays with more than 1,000 records 1-25

exporting data from 1-25

paging and sorting 1-25

printing 1-26

security alerts, responding to 1-29

user roles, understanding 1-29

GPF, Operations Manager-related CiscoWorks process 19-40

GpfPurgeTask, Operations Manager-related CiscoWorks process 19-40

Graphics Utility, log files, where located 19-22

graphs

launching

from Alert Details 3-22

from Detailed Device View 15-44

graphs. See performance graphs

groups

Common Services

overview 16-1

system-defined 16-9

configuring from Service Level View 15-69

selecting in Fault Monitor 3-10

H

HardDiskError event, description and trigger E-26

HighAnalogPortUtilization event, description and trigger E-27

HighBackplaneUtilization event, description and trigger E-27

HighBroadcastRate event, description and trigger E-28

HighBufferMissRate event, description and trigger E-28

HighBufferUtilization event, description and trigger E-28

HighCollisionRate event, description and trigger E-28

HighDigitalPortUtilization event, description and trigger E-29

HighDiscardRate event, description and trigger E-30

HighErrorRate event, description and trigger E-30

HighPortUtilization event, description and trigger E-31

HighResourceUtilization event, description and trigger E-32

HighUtilization event, description and trigger E-33

hop-by-hop latency, viewing 15-63

HTTPInaccessible event, description and trigger E-33

I

IAJitterDS_ThresholdExceeded event, description and trigger E-34

IBMDiskTrapEvent, description and trigger E-34

ICMP polling G-1

coordinating SNMP polling with G-3

how Operations Manager calculates polling intervals G-4

ICTCallThrottlingStart event, description and trigger E-34

IDEATAPhysicalDiskDown event, description and trigger E-35

IDUs (Incremental Device Updates)

general information 19-28

import file format

for batch tests 9-2

for node-to-node tests 10-14

for phone status tests 7-6

for SRST tests 17-7

for synthetic tests 8-15

ImportFiles directory

and batch tests 9-2

and node-to-node tests 10-13

and synthetic tests 8-14

location of 8-14

importing

batch tests 9-2

devices from the DCR

troubleshooting 15-25

node-to-node tests 10-13

phone status tests 7-4

SRST information 17-6

synthetic tests 8-14

InformAlarm event, description and trigger E-35

installing Windows SNMP Service 19-45

InsufficientFreeHardDisk event, description and trigger E-36

InsufficientFreeMemory event, description and trigger E-36

InsufficientFreeVirtualMemory event, description and trigger E-37

interface and port flapping threshold categories 18-51

interface and port performance threshold categories

broadcast threshold 18-50

collision threshold 18-51

discard threshold 18-51

error threshold 18-51

error traffic threshold 18-51

queue drop threshold 18-51

Interface Groups, threshold settings, customizing for 18-33

interfaces

overriding groups 18-7

polling and thresholds 18-8

INVDbEngine, Operations Manager-related CiscoWorks process 19-41

INVDbMonitor, Operations Manager-related CiscoWorks process 19-41

Inventory Analysis report

for IP phones

understanding 12-14

when to use 12-2

for video phones

understanding 12-44

when to use 12-33

inventory collection

cluster device discovery 15-40

schedule, for devices

editing 15-54

resuming 15-55

suspending 15-55

schedule, for phones

deleting 15-56

editing 15-56

Inventory Collection in Progress device state, defined 15-17

InventoryCollector, Operations Manager-related CiscoWorks process 19-41

Inventory Collector log files for, where located 19-24

Inventory database (itemInv), changing password for 19-28

Inventory Interactor log files, where located 19-24

Inventory Services log files, where located 19-24

IP address

local or private 15-24

IP addresses

duplicate 15-20

for monitored devices 15-23

IP Address Report

NAT support 15-24

IP Address Report, viewing 15-23

IPCCDualStateNotification event, description and trigger E-37

IPCC Enterprise

utilization statistics 6-4

IPCCSingleStateNotification event, description and trigger E-37

IP Communicators report, understanding 12-14

IPIUDataServer, Operations Manager-related CiscoWorks process 19-41

IPIUDbEngine, Operations Manager-related CiscoWorks process 19-41

IPIUDbMonitor, Operations Manager-related CiscoWorks process 19-41

IP phone outage status, log files for, where located 19-23

IP phone outage status reports

exporting, automatically 12-31

purging, manually 12-31

IP phone reports

filtering 12-18

launching a web interface from 12-22

overview of 12-1

understanding 12-14

IP phones

Cisco 7960, and synthetic tests 8-3

Cisco Unified CallManager, associated with 15-62

Cisco Unified CallManager Express, associated with 15-62

configuring for synthetic tests 8-4

phone extension numbers, recording 8-5

target phone requirements, meeting 8-5

extensions, multiple, and phone status tests 7-7

inventory collection, understanding phone movement tracking 12-32

inventory collection schedule 15-55

adding 15-56

editing 15-56

viewing 15-55

lines, shared, and phone status tests 7-7

maximum number supported 19-16

searching for 12-1

web interface, launching 12-22

IP phones, managing

configuring for synthetic tests 8-4

Phone Registration synthetic tests

about 8-2

adding 8-7

IP SLA 7-1

API library 19-23

definition 1-14

IP SLA Responder 17-3

ping 7-1

versions required for node-to-node tests 10-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 19-41

IPSLAServer, Operations Manager-related CiscoWorks process 19-41

itemEPM database 19-28, 19-37

itemFh database 19-37

itemInv database 19-37

Itemipiu database 19-28

ITMCTMStartup, Operations Manager-related CiscoWorks process 19-41

ITMDiagServer, Operations Manager-related CiscoWorks process 19-41

ITMOGSServer, Operations Manager-related CiscoWorks process 19-41

IVR, Operations Manager-related CiscoWorks process 19-41

J

jitter, Service Quality alert, caused by 5-5, 5-15

JitterDS_ThresholdExceeded event, description and trigger E-38

JitterSD_ThresholdExceeded event, description and trigger E-38

K

key ephone usage records J-42

L

launching Operations Manager 1-6

Launch Tools menu

on Alert Details page 3-22

on Detailed Device View 15-44

LDAP server, configuring 15-58

LicenseExpirationWarning event, description and trigger E-39

LicenseExpired event, description and trigger E-38

licenses

limitations on Diagnostics tab 14-3

licensing

device limits 1-30

Service Monitor 5-1

system limits 19-16

Load ID 12-33

local DNS name, NAT-enabled device 15-24

LocationBWOutofResources event, description and trigger E-39

log file

maintaining 19-42

log files

maximum size before overwrite 19-22

viewing and maintaining 19-21

where located

adapterServer.log 19-22

ADD.log 19-22

CiscoCallManagerOrClusterGroupingError.log 19-24

DDV.log 19-22

DeviceManagement.log 19-22

DevicePoolServer.log 19-22

dfmEvents.log 19-22

EPM.log 19-22

EventCustomizationAudit.log E-80

EventCustomizationsAudit.log 19-22

FHCollector.log 19-22

FHUI.log 19-22

Interactor.log 19-24

InventoryCollector.log 19-24

ipthr.log 19-25

nos.log 19-25

PhoneReachability.log 19-22, 19-23

Poller.log 19-22

PollingThresholdAdapter.log 19-25

Rediscovery.log 19-23

SRST monitoring logs 19-25

STIntegratorUI.log 19-26

TGU.log 19-22

TISServer.log 19-24

vgm.log 19-26

vhmEvents.log 19-22

VHMSTIntegrator.log 19-26

VHMSTIntegratorOperation.log 19-26

logging, configuring 19-20

LogPartitionHighWaterMarkExceeded

threshold mapping for RTMT 18-39

LogPartitionLowWaterMarkExceeded

threshold mapping for RTMT 18-38

LowActivePartitionAvailableDiskSpace

threshold mapping for RTMT 18-38

LowAvailableDiskSpace

threshold mapping for RTMT 18-39

LowAvailableInboxLicenses, description and trigger E-42

LowAvailableSubscriberLicenses event, description and trigger E-43

LowAvailableVirtualMemory

threshold mapping for RTMT 18-39

LowInactivePartitionAvailableDiskSpace

threshold mapping for RTMT 18-38

LowSwapPartitionAvailableDiskSpace

threshold mapping for RTMT 18-39

LowSwapPartitionAvailableDiskSpace event, description and trigger E-44

M

mailbox usage records, for Cisco Unity Express J-40

MajorAlarm event, description and trigger E-44

MDF type 15-20

media servers, setting up for use with Operations Manager F-1

Cisco Unified Communications Manager F-3

Cisco Unified Communications Manager cluster name, changing F-3

syslog receiver F-5

MeetingPlaceSwAlarm event, description and trigger E-45

memory, perfmon counter object B-16

memory usage records

Cisco IOS gatekeeper J-22

Cisco IOS gateway J-22

Cisco Unified CallManager Express J-22

Cisco Unity Express J-22

server

Cisco IP Contact Center J-63

Cisco Unified CallManager J-63

Cisco Unity J-63

Cisco Unity Connection J-63

SRST devices J-22

Message-Waiting Indicator synthetic test

about 8-3

failure, after Cisco Unified CallManager upgrade 8-14

information for, recording 8-26

metrics. See statistics

MGCP port, definition 2-12, 2-19, 2-20, 2-23, 2-25, 2-35

MIB log file, viewing 19-46

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-17

notification MIB, definition D-1

polled B-1, J-1

MinorAlarm event, description and trigger E-45

modifying

device count limit for reports 4-11

notification group

device-based 14-10

Service Quality-based 14-14

Monitored device state, defined 15-17

monitoring

Operations Manager process health 19-50

Monitoring Dashboards

overview 1-10

Monitoring Suspended device state, defined 15-17

MOS

violation trap E-59

MosCQDS_ThresholdExceeded event, description and trigger E-45

MosLQDS_ThresholdExceeded event, description and trigger E-45

multiplicity 19-20

IP Address Report 15-24

MWIOnTimeExceeded event, description and trigger E-46

N

names, devices' 15-20

NAT-enabled

IP Address Report 15-24

local DNS name 15-24

local IP address 15-24

NAT environment

phone data not collected in Unified CMs 12-33

NAT support in OM 19-20

neighbor device, viewing 4-4

NicDown event, description and trigger E-46

NMSROOT

about 19-26

directory, where located 8-15, 17-6

NoConnectionToPeer event, description E-46

NodeToNodeTestFailed event, description and trigger E-47

node-to-node test graphs, configuring from Service Level View 15-66

node-to-node tests

adding multiple tests

test files, formatting for import 10-14

test Import file, creating 10-13

adding single test 10-2

gatekeeper registration delay 10-10

Ping Echo 10-6

Ping Path Echo 10-7

UDP Echo 10-9

configuring

from Detailed Device View 15-44

from Event Details 3-22

from Service Level View 15-66

data files

error messages J-69

format of J-69

location of J-1

naming convention J-1

data files, managing

applications that require exclusive lock on 10-24

automatic purging of 10-24

backing up 10-24

saving to another system 10-25

deleting a test 10-16

failures, listed 19-16

graphs

available statistics for 6-5

configuring from Service Level View 15-66

overview 1-15

Personalized Report, including in 13-2

statistics 6-5

working with 10-1

notification

mapping device types 14-25

notification group

cloning 14-23

deleting 14-24

device-based

adding 14-10

modifying 14-10

Service Quality-based

adding 14-14

modifying 14-14

viewing 14-23

notification groups

guidelines 14-10

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-17

notifications 14-1

configuring 14-8

e-mail, preventing blocked 19-13

e-mails, sending as 14-4

event names, customizing 14-27

event sets, configuring 14-4

overview 1-12

resuming 14-24

SNMP traps, sending as 14-3

suspending 14-24

syslogs, sending as 14-4

understanding 14-1

Notifications, log files for, where located 19-25

NOTSServer, Operations Manager-related CiscoWorks process 19-41

O

object groups. See device groups, managing 16-1

OMHealthMonitor

email notification of audit logs 19-53

stopping and restarting 19-50

OperationallyDown event, description and trigger E-48

Operations Manager

upgrading to 2.2 19-36

Operations Manager, configuring and administering 19-1

changes, applying 19-4

Operations Manager Configuration, using 19-1

scheduled tasks 19-4

SNMP traps, forwarding and receiving 19-5

enabling devices to send traps to Operations Manager 19-6

integrating with other trap daemons 19-8

System Status report, viewing 19-14

Operations Manager event names, customizing 14-27

Operations Manager ping, enabling 7-8

OutOfDiskSpace event, description and trigger E-48

OutOfRange event, description and trigger E-49

overriding groups

devices 18-6

interfaces 18-7

port 18-7

P

packet loss, Service Quality alert, caused by 5-5, 5-15

PacketLossDS_ThresholdExceeded event, description and trigger E-49

PacketLossSD_ThresholdExceeded event, description and trigger E-49

Partially Monitored device state

caused by 15-26

defined 15-17

password for Operations Manager databases, changing 19-28

Path Analysis Tool, launching 15-63

from Service Level View 15-63

Path Analysis Tool, launching, from Detailed Device View 15-44

Path Analysis Tool, launching, from Event Details 3-22

Path Echo tests. See Ping Path Echo tests 10-7

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-14

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-9

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-8

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-13

Cisco MTP server B-14

Cisco Personal Assistant B-14

Cisco SIP B-15

Cisco Software Conference Bridge device B-15

Cisco TFTP B-16

Cisco transcode device B-16

Cisco Unified CallManager B-4

Cisco Unity B-16

processor B-17

voice applications

memory B-16

processor B-17

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 19-42

performance graphs

and polling 18-26

error messages 6-15

how to use 6-1

launching from Service Level View 15-65

merged 6-13

default 6-13

scaled 6-13

showing all 6-11

troubleshooting 6-6

utilization statistics

node-to-node tests 6-5

node-to-node-tests 6-5

working with 6-8

performance polling

data files

format of J-2

location of J-1

naming convention J-1

disabling 18-14

enabling 18-14

error messages J-69

graphs, troubleshooting 6-14

voice utilization settings for 18-26

PerformancePollingStopped event, description and trigger E-50

performance statistics, displaying 6-1

Permissions Report, CiscoWorks 1-29

Personalized Report

configuring 13-2, 13-3

definition 13-1

exporting, automatically 13-11

scheduling 13-11

summary 13-4

using 13-1

phone, finding in Service Level View 1-28

phone reachability log files, where located 19-22, 19-23

PhoneReachabilityTestFailed event, description and trigger E-50

phone report, launching from Service Level View 15-62

phone status tests

adding a phone status test 7-4

compared to

phone tests, batch 9-13

deleting 7-8

details, viewing 7-8

failures, listed 19-16

getting started 7-1

before you add a test 7-2

maintaining tests 7-2

import file format 7-6

modifying 7-7

overview 1-14

Personalized Report, including in 13-2

scheduling 7-4, 7-8

PhonesUnregisteredThresholdBased event, description and trigger E-51

phone tests

cluster portlet 2-14, 2-28, 2-31

phone tests, batch

defined 9-13

using 9-1

phone tests, compared to

phone status tests 9-13

synthetic tests 9-13

PhoneUnregistered event, description and trigger E-50

PhoneUnregThresholdExceeded event, description and trigger E-51

physical connectivity, viewing 4-4

physical discovery

and DCR 15-7

and ping sweep 15-12, 15-36

and seed devices 15-12, 15-36

PIFServer, Operations Manager-related CiscoWorks process 19-41

PimDown event, description and trigger E-52

ping

enabling Operations Manager 7-8

IP SLA 7-1

ping echo tests

adding 10-6

Cisco IOS version required for 10-2

IP SLA version required for 10-2

ping path echo tests

adding 10-7

record format

for end-to-end statistics J-73

for hop-by-hop statistics J-72

polling

ACS and 18-13

and user-defined groups 18-26

applying configuration changes 18-67

changing settings 18-9, 18-13

creating read-only user for CCM 15-10

customizing

access port settings 18-33

interface group settings 18-33

trunk group settings 18-33

data settings 18-20

how settings are applied 18-2

performance J-2

polling, data settings

access port settings

minimum and maximum values 18-20

usage notes for 18-20

connector port settings

minimum and maximum values 18-20

usage notes 18-20

environment settings

minimum and maximum values 18-20

usage notes 18-20

processor and memory utilization settings

minimum and maximum values 18-20

usage notes 18-20

reachability settings

minimum and maximum values 18-20

polling, voice health settings

by device group 18-22

minimum and maximum values 18-22

polling, voice utilization settings 18-26

by device group 18-27

Polling and Threshold Adapter log files, where located 19-25

polling and thresholds 18-1

about 18-1

ACS and 18-29

changing settings 18-9, 18-13

configuring 18-1

ICMP polling G-1

ICMP polling, coordinating SNMP polling with G-3

parameters, managing

changes, how applied 18-18

default polling parameters, restoring 18-19

device functions and polling settings, understanding 18-19

editing 18-14

viewing 18-13

priorities, setting 18-3

settings applied to devices 18-2

SNMP polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-3

requests to optimize polling, consolidating G-3

SNMP versions supported by OM G-1

thresholds, managing 18-29

default values, restoring 18-37

editing 18-31

threshold parameter and event matrix values 18-62

viewing 18-29

See also threshold parameters, minimum and maximum settings 18-62

See also polling settings for device functions 18-19

polling rates

changing RTMT F-10

polling settings

configuring

from Detailed Device View 15-44

from Event Details 3-22

from Service Level View 15-67

data settings

by device group 18-21

environment 18-20

ports and interfaces 18-20

processor and memory 18-20

reachability 18-20

voice health settings

by device group 18-22

voice utilization settings

by device group 18-27

which applied 18-2

port

MGCP definition 2-12, 2-19, 2-20, 2-23, 2-25, 2-35

portal

using search 2-10

ports

Operations Manager incoming ports (table) 19-9

overriding groups 18-7

types supported by

Cisco IOS gateway J-11

Cisco Unified CallManager J-6

MGCP gateway J-9

usage records

Cisco IOS gateway J-11

Cisco Unified CallManager J-6

Cisco Unity Connection J-60

MGCP gateway J-9

ports and interfaces that Operations Manager manages 15-5

port usage records, for Cisco Unity J-44

PowerSupplyDegraded event, description and trigger E-52

PowerSupplyDown event, description and trigger E-52

Preferences

NAT support 19-20

prerequisites

device 15-3

printing

batch test results 9-12

node-to-node test details 10-20

reports 1-26

processed SNMP traps C-1

processes in Operations Manager, monitoring 19-50

processor, perfmon counter object B-17

protocols used by Operations Manager 19-9

Provisioning Manager

accessing 20-6

adding link from Operations Manager 20-7, 20-9

deleting link from Operations Manager 20-8

editing server parameters 20-8

launching a home page from Operations Manager 20-9

PTMServer, Operations Manager-related CiscoWorks process 19-41

purging schedule, configuring 19-13

Q

QoVMServer, Operations Manager-related CiscoWorks process 19-41

QOVR, Operations Manager-related CiscoWorks process 19-41

qovr database 19-28

QOVRDbEngine, Operations Manager-related CiscoWorks process 19-41

QOVRDbMonitor, Operations Manager-related CiscoWorks process 19-41

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 19-41

quality, voice, and UDP jitter for VoIP test 10-4

Quality Dropped Below Threshold event, description and trigger E-53

R

real-time transport protocol 10-11

real-time transport protocol test

Cisco IOS version required 10-2

IP SLA version required 10-2

Reason for clear field 3-25

RegistrationResponseTime_ThresholdExceeded event, description and trigger E-53

registration response time threshold, setting, in node-to-node tests 10-10

remote Cisco Unified CallManager 17-2

RepeatedRestarts event, description and trigger E-53

reports

device count limit 4-11

reports, sorting 1-25

resetting

filters

Service Quality Alerts 5-13

resolving DNS names 15-20

Resource Manager Essentials

server, specifying 19-19

restart

Operations Manager behavior 19-54

restarts

and flapping, how Operations Manager calculates H-1

restoring

data 19-34

default polling parameters 18-19

default thresholds 18-37

resuming

batch test 9-10

device monitoring 15-50

inventory collection for devices 15-55

notifications 14-24

RFactorDS_ThresholdExceeded E-54

RingBackResponseTime_ThresholdExceeded event, description and trigger E-54

RoundTripResponseTime_ThresholdExceeded event, description and trigger E-54

round-trip response time threshold, setting in node-to-node tests 10-7, 10-9

route group

utilization and call volume data 2-22

route group utilization J-65

RouteListExhausted event, description and trigger E-55

RTMT

configuring on CCM F-9

RTMTDataMissing event, description and trigger E-55

RTMT thresholds

synchronizing 18-42

viewing 18-37

RTPPacketLossDS_ThresholdExceeded event, description and trigger E-55

rules for device groups, understanding 16-22

examples 16-27

how defined 16-23

Rules Create page, example 16-24

values for each object type 16-26

running on F-3

S

scheduling

batch test 9-2, 9-10

database purging 19-20

Personalized Report 13-11

phone status testing 7-4, 7-8

reports, automatic export of

Event History 11-3

IP Phone Outage Status reports 12-31

Service Quality Event History 11-10

video phone status changes 12-55

synthetic tests 8-23

SCSIControllerDown event, description and trigger E-56

SCSIDriveDown event, description and trigger E-57

searching for Event History

by device 11-5

by event ID 11-5

by group 11-7

See also searching for Service Quality History 11-6

searching for IP phones

by Cisco Unified CallManager or cluster 12-8

by device pool 12-6

by extension 12-3

by IP address 12-3

by MAC address 12-3

by partition name 12-6

by phone model 12-7, 12-38

by registration status 12-7

by SRST mode 12-7

by SRST router 12-9

by switch 12-8

by VLAN 12-7

searching for Service Quality History

by Cisco 1040 11-13

by Codec 11-12

by date 11-14

by destination 11-12

by MOS 11-11

by phone model 11-13

searching for video phones

by Cisco Unified CallManager or cluster 12-38

by extension 12-35

by IP address 12-35

by MAC address 12-35

by registration status 12-37

by SRST mode 12-37

by SRST router 12-39

by switch 12-39

by VLAN 12-37

searching in portal 2-10

security

alerts, Windows 1-29

certificate

CiscoWorks, installing 1-29

self-signed, creating 19-34

community string

rights, setting on media server F-4

device-based filtering 16-3

file ownership and protection 19-26

Internet Explorer and Operations Manager 1-21

SNMPv3 19-27

Windows 2003 and Operations Manager 1-21

seed file format. See import file format

self-signed security certificates, creating 19-34

SensorDown event, description and trigger E-58

Serial Number

Unified CM phones in NAT 12-33

ServerUnreachable event, description and trigger E-60

ServiceDown event, description and trigger E-59

Service Level View

about 4-1

administration pages, launching 15-69

database icons, replication status 4-10

Detailed Device View, starting 15-62

device search tool 1-28

Event History, launching 15-62

find device 1-28

find phone 1-28

getting started 4-1

groups, configuring 15-69

launching Event Details page from 4-11

layout, understanding 4-2

legend 4-6

node-to-node test graphs, configuring 15-66

node-to-node tests, configuring 15-66

Path Analysis Tool, launching 15-63

performance graphs, launching 15-65

phone report, launching 15-62

phone search tool 1-28

polling settings, configuring 15-67

SRST tests, configuring 15-66

starting additional displays from Event Details 15-62

synthetic tests, configuring 15-65

thresholds, configuring 15-67

tools, authorization for 15-60

tools, launching 15-60

tree-based view 1-28

using 4-1

Service Monitor

adding link from Operations Manager 20-4

configuring 20-5

configuring trap receivers for Operations Manager 20-5

database 19-28

deleting link from Operations Manager 20-5

editing server parameters from Operations Manager 20-4

launching home page from Operations Manager 20-6

licensing 5-1, 19-16

starting 20-5

Service Quality Aggregation 5-9

Service Quality Alert Details

event details, obtaining 5-4, 5-14

events associated with an alert, viewing 5-4, 5-14

starting 5-4, 5-14

Service Quality Alerts

about 5-1, 5-10

filters 5-4, 5-13

icons, alert severity 5-4, 5-15

layout, understanding 5-3, 5-11

starting 5-2, 5-10

views, selecting for 5-4

Service Quality-based notifications 14-14

Service Quality Events

overview 1-11

service quality events

customizing auto clear E-79

Service Quality History

launching 5-5, 5-15

understanding 11-15

Service Quality History reports

24-hour report 11-10

7-Day report 11-10

exporting, automatically 11-10

scheduling 11-10

ServiceQualityIssue event, description and trigger E-59

ServiceQualityThresholdCrossed E-60

Service Statistics Manager

accessing 20-9

deleting a link from Operations Manager 20-11

editing server parameters 20-11

launching a home page from Operations Manager 20-12

SIP device usage records J-62

SIP Trunk Out of Service event, description and trigger E-60

SIP Trunk Partially in Service event, description and trigger E-61

SIRServer, Operations Manager-related CiscoWorks process 19-41

SNMP

polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-3

requests to optimize polling, consolidating G-3

SNMP versions supported by OM G-1

services, setting for voice applicationssecurity

voice applications F-4

SNMPv3 19-27

system application MIB log file, viewing 19-46

timeout and retries, modifying 15-58

trap

forwarding parameters 19-19

notifications 14-3

port, receiving 19-19

read community string 19-19

traps

CISCO-ACCESS-ENVMON-MIB Traps C-6

CISCO-CONFIG-MAN-MIB Traps C-6

CISCO-CONTENT-ENGINE-MIB Traps C-6

CISCO-DEVICE-EXCEPTION-REPIRTING-MIB Traps C-7

CISCO-ENVMON-MIB Traps C-7

CISCO-ISDN-MIB traps C-3

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-SRST-MIB traps C-5

CISCO-STP-MIB traps C-8

CISCO-VLAN-MEMBERSHIP-MIB Traps C-8

CISCO-VPDN-MGMT-MIB Traps C-8

CISCO-VTP-MIB traps C-8

IBM-SYSTEM-RAID MIB C-4

MeetingPlace C-5

Repeater MIB C-7

TELEPRESENCE-MIB trap C-6

traps, forwarding and receiving 19-5

enabling devices to send traps to Operations Manager 19-6

integrating with other trap daemons 19-8

traps, processed C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-SRST-MIB traps C-6, C-7, C-8

CISCO-STACK-MIB traps C-3

CISCO-UNITY-EXPRESS-MIB traps C-4

standard SNMP traps (RFC 1215) C-2, C-3

traps, Service Monitor-related C-3

unidentified traps C-9

V1 traps G-1

V2 traps G-1

V3 traps G-1

versions supported G-1

SNMP, using to manage Operations Manager 19-44

SNMP queries, configuring for 19-45

Windows SNMP Service, enabling or disabling 19-46

Windows SNMP Service, installing and uninstalling 19-45

Windows SNMP Service status, determining 19-45

SNMP queries, configuring security for 19-46

SNMP MIBs, Operations Manager support for

host resource MIB implementation I-1

system application MIB implementation I-1

resource MIB tables I-2

sample MIB walk I-7

SNMP unidentified traps C-9

SoftwareAlarm event, description and trigger E-61

software updates 19-16

sorting reports 1-25

SRST devices

IP phones associated with 12-9

memory usage records J-22

performance polling records J-5

polling 17-4

usage records J-43

utilization statistics 6-3

video phones associated with 12-39

SRSTEntered event, description and trigger E-61

SRST IP phone report, understanding 12-14

SRST poll settings, using 17-1

deleting 17-5

deployment and configuration 17-3

getting started 17-1

log file, where located 19-25

SRST information, maintaining

import file, formatting 17-7

SRST information, importing 17-6

unreachable SRST devices 17-3

SRSTRouterFailure event, description and trigger E-62

SRSTServer, Operations Manager-related CiscoWorks process 19-41

SRSTSuspected event, description and trigger E-62

SRST tests, configuring

from Detailed Device View 15-44

from Event Details 3-22

from Service Level View 15-66

SSL 19-27

enabling 19-27

starting

OMHealthMonitor 19-53

Operations Manager from the server 1-20

Operations Manager processes 19-39

Service Quality Alerts display 5-2, 5-10

start trace 15-63

StateNotNormal event, description and trigger E-62, E-63

StateNotNormal events, description and trigger E-62

statistics

node-to-node tests

latency 6-5

packet loss 6-5

quality 6-5

registration response time 6-5

round-trip response time 6-5

performance polling

calls 6-2

channel utilization 6-2

CPU usage 6-2

inbound ports 6-3

IP phones registered 6-2

memory usage 6-2

outbound ports 6-3

PBX ports 6-2

port utilization 6-2

resource utilization 6-2

route group utilization 6-2

route list utilization 6-2

zone utilization 6-2

stopping

OMHealthMonitor 19-53

stopping Operations Manager processes 19-39

STServer, Operations Manager-related CiscoWorks process 19-42

Subscriber License Violated, description and trigger E-63

support, device 19-28

suppressing events E-70

suspending

batch test 9-10

device monitoring 15-49, 15-50

inventory collection for devices 15-55

notifications 14-24

switch

phones connected to 12-8, 12-39

synchronize, RTMT thresholds 18-42

SyntheticTestFailed event, description and trigger E-63

synthetic tests

cluster view 2-29

server summary portlet 2-36

summary portlet 2-14

synthetic tests, working with 8-1

about testing 8-1

adding tests 8-6

Dial-Tone 8-7

Emergency Call 8-12

End-to-End Call 8-9

Message-Waiting Indicator 8-13

Phone Registration 8-7

TFTP Download 8-11

applications, configuring for 8-3

batch, using 9-1

batch tests, compared to 9-13

Cisco Unity Message-Waiting Indicator test, about 8-3

configuring tests 8-3

from Detailed Device View 15-44

from Event Details 3-22

from Service Level View 15-65

deleting tests 8-22

Dial-Tone test

about 8-2

adding 8-7

Emergency Call test

about 8-3

adding 8-12

information, recording for 8-25

End-to-End Call test

about 8-2

adding 8-9

events associated with

SyntheticTestsFailed E-63, E-64

failure of a test, troubleshooting 8-4

failures, listed 19-16

IP phones

Cisco 7960 phones 8-3

configuring for testing 8-4

maintaining synthetic tests 8-5

Administration pages, opening 8-6

configuring tests 8-3, 8-6

Message-Waiting Indicator test, adding 8-13

modifying tests 8-20

notes on 8-24

overview 1-14

Personalized Report, including in 13-2

Phone Registration test

about 8-2

adding 8-7

phone tests, compared to 9-13

scheduling 8-23

starting tests 8-21

stopping tests 8-21

Synthetic Test Integrator log files, where located 19-26

TFTP Download test

about 8-2

adding 8-11

viewing test details 8-20

viewing test results 8-22

worksheets for 8-25

Cisco Unified CallManager information 8-25

Cisco Unity Message-Waiting Indicator test 8-26

Emergency Call test 8-25

SyntheticTestThresholdExceeded event, description and trigger E-64

syslog

configuring Unified Communications Manager receiver F-5

syslog notifications 14-4

syslog receiver

configuring Unity Connection F-7

system administration

daily purging schedule, configuring 19-13

data, backing up and restoring 19-34

debugging, enabling 19-20

device support 19-28

log files (see log files) 19-21

logging, configuring 19-20

password for Operations Manager databases, changing 19-28

scheduled tasks 19-4

security 19-26

self-signed security certificates, creating 19-34

starting and stopping Operations Manager processes 19-39

system preferences, setting 19-19

System Status report, viewing 19-14

system application MIB

implementation I-1

resource MIB tables, element status information I-5

resource MIB tables, installed elements I-3

resource MIB tables, installed packages I-2

resource MIB tables, package status information I-3

resource MIB tables, process map I-7

resource MIB tables, scalar variables I-7

resource MIB tables, status of elements previously run I-6

resource MIB tables, status of packages previously run I-6

sample MIB walk I-7

system-defined device groups 16-2

System Status report, for Operations Manager 19-14

T

TemperatureHigh event, description and trigger E-64

TemperatureSensorDegraded event, description and trigger E-65

TemperatureSensorDown event, description and trigger E-65

TFTP Download synthetic tests

about 8-2

adding 8-11

Thread Counter Update Stopped event, description and trigger E-66

threshold, MOS level, setting 19-14

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 18-62

Cisco Personal Assistant Threshold Settings (voice health) 18-56

CPA Login Failure 18-56

CPA Transfer Failed 18-56

CPA Voice Mail 18-56

Cisco Unified CallManager Express Utilization (voice utilization) 18-57

Registered IP Phones Threshold 18-57

Registered Key IP Phones Threshold 18-57

Cisco Unified CallManager Port Utilization (voice utilization) 18-57

BRI Channel Utilization Threshold 18-58

Conference Streams Active Threshold 18-59

E1 PRI Channel Utilization Threshold 18-58

FXO Port Utilization Threshold 18-58

FXS Port Utilization Threshold 18-57

Hardware Conference Resources Active Threshold 18-58

Location Bandwidth Available Threshold 18-59

MOH Multicast Resources Active Threshold 18-58

MOH Streams Active Threshold 18-59

MOH Unicast Resources Active Threshold 18-58

MTP Resources Active Threshold 18-58

MTP Streams Active Threshold 18-59

Software Conference Resources Active Threshold 18-58

T1 CAS Channel Utilization Threshold 18-58

T1 PRI Channel Utilization Threshold 18-58

Transcoder Resources Active Threshold 18-58

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 18-54

Hardware Conference Out of Resources Threshold 18-54

High Priority Queue Size Threshold 18-54

Location Out of Resources Threshold 18-55

Low Priority Queue Size Threshold 18-55

MOH Connections Lost Threshold 18-54

MOH Out of Resources Threshold 18-54

MTP Out of Resources Threshold 18-54

Normal Priority Queue Size Threshold 18-54

Outbound Busy Attempts Threshold 18-54

Ports Active Threshold 18-54

Ports Out of Service Threshold 18-54

Software Conference Out of Resources Threshold 18-54

TFTP Aborted Requests Threshold 18-55

TFTP Heartbeat Threshold 18-54

Cisco Unity Connection Utilization (voice utilization) 18-59

Inbound Port Utilization Threshold 18-59

Outbound Port Utilization Threshold 18-59

Cisco Unity Express Threshold settings (voice health)

18-55

Total Time Used Threshold 18-55

Cisco Unity Express Utilization (voice utilization) 18-59

Capacity Utilization Threshold 18-59

Orphaned Mailboxes Threshold 18-60

Session Utilization Threshold 18-59

Cisco Unity Threshold settings (voice health)

18-55

Unity Inbox Threshold 18-55

Unity License Threshold 18-55

Cisco Unity Utilization (voice utilization) 18-60

Inbound Port Utilization Threshold 18-60

Outbound Port Utilization Threshold 18-60

disk usage and virtual memory settings (data settings) 18-50

drive array faults threshold 18-50

free hard disk threshold 18-50

free memory threshold 18-50

disk usage and virtual memory settings (voice health)

free hard disk threshold 18-55

free virtual memory threshold 18-56

environment settings (data settings)

relative temperature 18-50

relative voltage 18-50

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 18-56

Gatekeeper Utilization (voice utilization) 18-60

Interzone Bandwidth Utilization for Local Zone Threshold 18-60

Total Bandwidth Utilization for Local Zone Threshold 18-60

generic interface/port performance settings 18-50

generic interface and port performance threshold categories 18-50

broadcast threshold 18-50

collision threshold 18-51

discard threshold 18-51

error threshold 18-51

error traffic threshold 18-51

queue drop threshold 18-51

utilization threshold 18-51

H323 Gateway Port Utilization (voice utilization) 18-60

BRI Channel Utilization Threshold 18-61

DSP Utilization Threshold 18-61

E1 CAS Channel Utilization Threshold 18-61

E1 PRI Channel Utilization Threshold 18-61

EM Port Utilization Threshold 18-61

FXO Port Utilization Threshold 18-60

FXS Port Utilization Threshold 18-60

T1 CAS Channel Utilization Threshold 18-61

T1 PRI Channel Utilization Threshold 18-61

interface and port flapping threshold categories 18-51

link trap threshold 18-51

link trap window 18-51

MGCP Gateway Port Utilization (voice utilization) 18-61

BRI Port Utilization Threshold 18-62

E1 PRI Channel Utilization Threshold 18-62

FXO Port Utilization Threshold 18-61

FXS Port Utilization Threshold 18-61

T1 CAS Channel Utilization Threshold 18-62

T1 PRI Channel Utilization Threshold 18-62

MWI Threshold Settings (voice health), MWI On-Time Threshold 18-56

Processor and Memory Settings (voice health) 18-56

free physical memory threshold 18-56

processor utilization threshold 18-57

reachability settings 18-52

restart trap threshold 18-52

restart trap window 18-53

Voice Mail Gateway Utilization (voice utilization)

18-62

PBX Port Utilization Threshold 18-62

Voice Mail Port Utilization Threshold 18-62

threshold parameters

changing RTMT F-10

threshold parameters, minimum and maximum settings 18-62

thresholds

applying configuration changes 18-67

changing settings 18-9, 18-13

configuring

from Detailed Device View 15-44

from Event Details 3-22

from Service Level View 15-67

how settings are applied 18-3

report 18-29

setting, in node-to-node tests

jitter 10-4

latency 10-4

packet loss 10-4

quality 10-4

registration response time 10-10

round-trip response time 10-7, 10-8, 10-9

synchronizing RTMT 18-42

viewing RTMT 18-37

threshold settings

customizing 18-33

optional 18-33

time and date

on Operations Manager client 1-22

on Operations Manager server 1-22

time zone

on Operations Manager client 1-22

on Operations Manager server 1-22

TISServer, Operations Manager-related CiscoWorks process 19-42

tool buttons, on

events display 3-9

tools

launching from Service Level View 15-60

Service Level View, authorization for 15-60

Tools, launching from other windows

Diagnostics view 2-9

topo.properties file, changing device count limit 4-11

TopoServer, Operations Manager-related CiscoWorks process 19-42

TotalTimeUsedThresholdExceeded event, description and trigger E-66

total utilization records

server

Cisco IOS gateways J-65

trace, start 15-63

transcode and MTP session record

server

Cisco IP Contact Center J-68

transcode and MTP session records

server

Cisco Unity J-68

Cisco Unity Connection J-68

traps

discarding Service Monitor traps after deletion 20-5

enabling devices to send

command reference for Catalyst devices, locating 19-6

command reference for Cisco IOS devices, locating 19-6

MOS violation E-59

processed SNMP C-1

CPQHLTH-MIB C-4

standard SNMP traps (RFC 1215) C-2, C-3

processed SNMP traps C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-STACK-MIB traps C-3

CISCO-STP-MIB traps C-6, C-8

CISCO-UNITY-EXPRESS-MIB traps C-4

CISCO-VTP-MIB traps C-8

CPQHLTH-MIB traps C-4

processed CISCO-CONFIG-MAN-MIB traps C-6

processed CISCO-CONTENT-ENGINE-MIB traps C-6

processed CISCO-ENTITY-FRU-CONTROL-MIB traps C-7

processed CISCO-ENVMON-MIB traps C-7

processed CISCO-ISDN-MIB traps C-3, C-6, C-7

processed CISCO-MEETINGPLACE-MIB traps C-5

processed CISCO-NotificationEvent-MIB traps C-3

Repeater MIB traps C-7

SNMP unidentified traps C-9

SNMP versions

V1 G-1

V2 G-1

V3 G-1

trapsh

processed SNMP traps

processed CISCO-IBM-RAID-MIB traps C-4

troubleshooting

performance degradation 19-42

performance graphs 6-14

synthetic test failure 8-24

Trunk Port Groups, threshold settings, customizing 18-33

trunk ports

overriding groups 18-7

polling and thresholds 18-8

trunk utilization

configuration 19-17

trunk utilization, configuring F-3

U

UDP echo tests

adding 10-9

Cisco IOS version required 10-2

IP SLA version required 10-2

UDP Jitter for VoIP test

IP SLA version required 10-2

UMRCommunicationError event, description and trigger E-67

unidentified traps and events

DDV, and 15-42

Unified CM phones in NAT 12-33

uninstalling Windows SNMP Service 19-45

Unity/Unity Connection

event and port summary 2-38

license summary portlet 2-37

system utilization portlet 2-39

voicemail event summary 2-39

voicemail services portlet 2-38

UnityFailOverOccured event, description and trigger E-68

Unknown Publisher event, description and trigger E-68

unknown status reason 15-28

unmanaged devices report 4-15

unreachable device 11-8

Unreachable device state

caused by 15-26, 15-28

cleaning up devices in 15-29

defined 15-17

unresolved DNS, Unified CM 15-25

unresponsive device 11-8

Unresponsive event 11-8

description and trigger E-69

Unsupported device state

caused by 15-3

cleaning up devices in 15-29

defined 15-17

unsuppressing events E-70

upgrading

Operations Manager 19-36

user-defined device groups 16-2

user roles

ACS 1-29

CiscoWorks 1-29

understanding 1-29

using

Path Analysis Tool 15-63

Service Level View 4-1

using performance graphs 6-1

graphs, working with 6-8

V

verifying

status of a batch test 9-10

status of a node-to-node test 10-22

versions

Cisco IOS 10-2

IP SLA 10-2

SNMP G-1

vhm database 19-37

VHMIntegrator, Operations Manager-related CiscoWorks process 19-42

VHMServer, Operations Manager-related CiscoWorks process 19-42

video phone reports

filtering 12-46

launching a web interface from 12-22

understanding 12-44

video phones

searching for 12-33

web interface, launching 12-22

video phone status change reports

exporting, automatically 12-55

purging, manually 12-55

viewing

batch tests 9-9

device details 15-33, 15-47

device groups 16-28

discovery status 15-57

event attributes

from Service Quality Alerts 5-6, 5-16

event details 3-24

Event History

by event 11-6

event properties 3-24

from Event Details 3-24

events associated with an alert 3-23

group membership details 16-30

group summary 16-28

hop-by-hop latency 15-63

IP Address Report 15-23

IP phone inventory collection status 15-55

log files

by module 19-22

for node-to-node tests 10-24

neighbor devices 4-4

node-to-node test information 10-19

notification group 14-23

physical connectivity 4-4

system application MIB log file 19-46, 19-51

thresholds 18-29

view management log files, where located 19-26

views

in Fault Monitor, selecting 3-10

in Service Quality Alerts display 5-4

selecting for 5-4

voice applications

perfmon counter objects

memory B-16

processor B-17

security F-4

SNMP services, setting F-4

VoicePortOperationallyDown event, description and trigger E-69

voice utilization settings, and performance polling 18-26

VsmServer, Operations Manager-related CiscoWorks process 19-42

W

Windows SNMP Service

disabling 19-46

enabling 19-46

installing 19-45

status, determining 19-45

uninstalling 19-45

Z

zone, gatekeeper

local or remote J-18

usage records J-18