User Guide for Cisco Unified Operations Manager 2.2
Using the Service Level View
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Using the Service Level View

Table Of Contents

Using the Service Level View

Understanding Service Level and Unified CM Express Views

Starting the Service Level View

Understanding the Layout of the Service Level View

Working with the View Pane

Using the Search Tool to Locate a Device

Using the Search Tool to Locate a Phone, Video Endpoint, or TelePresence Endpoint

Launching an All IP Phones/Lines Report from the Service Level View

Launching Service Level View Reports for Large Network Objects

Working with the Map Display Pane

Starting the Connectivity Detail View

Working with the Connectivity Detail View

Service Level View Legend

Getting Alert Details Using the Service Level View

How Do I Get Alert Details Using the Service Level View?

Viewing Large Numbers of Devices and Clusters from the Service Level View

Using the Unified Communications Manager Express Report

Using the MGCP and APP Server Reports

Using the H323, SIP APP, or SRST Report

Using the Unmanaged Devices Report

Launching Operations Manager Tools from the Service Level View

Viewing Alert Information

Viewing Alert History

Viewing Device Information

Viewing Associated Phones

Launching the Path Analysis Tool

Viewing Performance Monitoring

Viewing the Route List and Route Group Report

Setting Up Synthetic Tests

Setting Up Node-To-Node Tests

Setting Up Node-To-Node Test Graphs

Setting Up SRST Monitoring

Configuring Threshold Settings

Configuring Polling Settings

Suspending Devices

Resuming Devices

Adding a Device

Deleting Devices

Creating User-Defined Groups

Launching Administration Pages for Devices

Launching External Applications—Using the Service Level View

Launching RME—Using the Service Level View

Launching Campus Manager—Using the Service Level View

Launching CiscoView—Using the Service Level View

Troubleshooting the Service Level View


Using the Service Level View


These topics describe how to use the Service Level View:

Understanding Service Level and Unified CM Express Views

Starting the Service Level View

Understanding the Layout of the Service Level View

Getting Alert Details Using the Service Level View

Viewing Large Numbers of Devices and Clusters from the Service Level View

Launching Operations Manager Tools from the Service Level View

Troubleshooting the Service Level View

Understanding Service Level and Unified CM Express Views

Cisco Unified Operations Manager's Service Level View displays a logical top-level topology view of your IP telephony implementation. This logical view focuses on call control relationships.

The Service Level View shows Cisco Unified Communications Manager clusters and route groups and route lists in the clusters; Cisco Unified Communications Manager Express clouds, associated gateways, gatekeepers, application servers, and Cisco Unified Contact Centers (and their logical groupings); and SRST-enabled devices; as well as each component's registration status with Cisco Unified Communications Manager. Depending on the numbers of clusters or devices, the relationships may be displayed in a graphic view or a flat table format. Instances of Cisco Unified Communications Manager Express (and their logical groupings) can be viewed by selecting the CME cloud or selecting Unified CM Express Views from the dashboard. Selecting the Unified CM Express Views menu options allows you to access your Communications Manager Express views without launching the Service Level View.

The Service Level View map is designed so that you can set it up and leave it running, providing an ongoing monitoring tool that signals you when something needs attention. Service Level View and Unified CM Express View reports are snapshots of live data and can be manually refreshed to post the most accurate data available. When a fault occurs in your network, Operations Manager generates an event or events that are rolled up into an alert. If the alert occurs on an element, it is shown on the Service Level View.


Note When changing a Cisco Unified Communications application's registration from one Cisco Unified Communications Manager cluster to another, you must remove the registration of the application to the old Cisco Unified Communications Manager cluster in both the application and the old Cisco Unified Communications Manager cluster. If you do not do this, registration of the application with the old Cisco Unified Communications Manager cluster will continue to appear in the Service Level View in the Down state.


The Service Level View uses tree-based, map-based, and table report displays (depending on the number of devices). If there is an excessive number of Unified Communications Manager clusters or devices that may be too slow to display, use the tree view to navigate to various Unified Communications Manager clusters so that data will display in a flat table format. The table format displays all the IP telephony clusters present in your network. Use the map view to display a logical grouping of device groups and to organize what you want to see. There is one default view called All IP Communications Devices.

The Unified CM Express View displays all managed Unified Communications Manager (CM) Express devices and associated Cisco Unity devices in a global-level report. For more information on this report, see Using the Unified Communications Manager Express Report.

The All IP Communications Devices view contains all the Cisco Unified Communications Manager clusters (except for the Unified Communications Manager Express devices), all route lists defined for the cluster, and all the devices associated with the clusters in your network. You cannot add to or edit this default view.


Note Operations Manager displays route lists and route groups for Cisco Unified Communications Manager version 4.0 and later.


You can use the Service Level View to:

Display a logical or neighbor topology view of your IP telephony deployment. See Starting the Service Level View.

Navigate from the tree view by selecting clusters to view reports that provide cluster data in a tabular report. See Viewing Large Numbers of Devices and Clusters from the Service Level View.

View and act on alerts for devices. See Getting Alert Details Using the Service Level View.

Run other Operations Manager tools. See Launching Operations Manager Tools from the Service Level View.

Launch administration pages for devices. See Launching Administration Pages for Devices.

Starting the Service Level View

To start the Service Level View, select Monitoring Dashboard > Service Level View. Figure 2-1 shows an example of a Service Level View.

Understanding the Layout of the Service Level View

These topics provide details about the information in the Service Level View:

Working with the View Pane

Working with the Map Display Pane

Starting the Connectivity Detail View

Service Level View Legend

Figure 2-1 shows an example of the Service Level View.

Figure 2-1 Service Level View

1

View pane. See View Pane.

3

Map display pane. See Map Display Pane.

2

Launch information and view status bar area. See Launch Information and View Status Bar Area.

4

Window tools area. See Window Tools Area.


View Pane

The view pane lists the currently available views in a tree-based format. By default, the All IP Communications Devices view is shown, and cannot be deleted from your Service Level View.

The current view is highlighted in the view pane. The contents of the current view are shown in a map-based format in the map display pane to the right of the view pane. For details on working with the view pane, see Working with the View Pane.

Figure 2-2 shows two active views in the view pane; the current view is All IP Communications Devices.

Figure 2-2 Service Level View—View Pane

Launch Information and View Status Bar Area

The launch information area shows the current time on the server when the Service Level View display is being viewed.

The view status bar lists the selected view, which is shown in the map display pane.

Map Display Pane

The map display pane shows a map-based view of the current selected view. It also provides a summary of the view. The summary lists alert information, and the number of phones and devices in the selected view. For details on working with the map display pane, see Working with the Map Display Pane.

Window Tools Area

The top-right corner of the Service Level View contains available tools buttons. All buttons are described in Table 2-1.

Table 2-1 Service Level View—Window Tool Buttons 

Icon
Meaning
Described in...

Opens additional tools, such as the following:

Alert History.

Campus Manager.

Getting All Stored Information on an Alert, page 12-5

Launching Campus Manager—Using the Service Level View

Opens the Operations Manager online help.

Using Help, page 1-18


Working with the View Pane

The view pane lists the current active views. The first time you open the Service Level View, the All IP Communications Devices view is displayed.

To drill down to an object in the view pane, click the object; the devices under the object are displayed in either a map-view or table report depending on the number of devices or objects. Large objects with several hundred devices are displayed in a report format to improve performance and ease of use. To understand the types of reports available from the Service Level View, see Viewing Large Numbers of Devices and Clusters from the Service Level View.

You can also see the neighbor connectivity of devices, by using the right-click menu. For every selected device, the next-hop devices physically connected are displayed. See Starting the Connectivity Detail View.


Note If you want to locate a specific device or phone, you can use the search options available in the view pane. Figure 2-2 shows an example of the view pane.


Check boxes in the view pane enable you to act on multiple devices, suspending them, resuming them (if they are suspended), or deleting them.

Using the Search Tool to Locate a Device

In the Service Level View you can search for a specific device.


Step 1 Select Monitoring Dashboard > Service Level View.

Step 2 In the search field at the top of the view pane, enter a name or IP address.

Step 3 Click Go.


Using the Search Tool to Locate a Phone, Video Endpoint, or TelePresence Endpoint

In the Service Level View you can search for a specific phone, video endpoint, or TelePresence endpoint. When you search for the TelePresence endpoint, two results are displayed: one is the phone and the other is the TelePresence endpoint for the same extension.


Note Video endpoints are displayed only after you have the appropriate software license.


When you click on a phone from the phone/video endpoint search results, the map display pane displays a drilled-down view, with the phone highlighted. The phone will have a logical link to the Cisco Unified Communications Manager to which it is registered.

The following limitations exist for phone search:

Phone search displays a maximum of 100 phones.

If more than 100 phones are present, a warning message displays.

If a matching phone is connected to a Communications Manager Express (CME) device (rather than CCM), then you must use the phone search tree to launch the tools for those phones that display under CME clouds. After Operations Manager 2.2, clicking on the phone no longer displays the phone in the map view; the CME map view is now converted to a table formatted CME report.


Step 1 Select Monitoring Dashboard > Service Level View.

Step 2 In the search field located at the bottom of the view pane, select whether you want to search by extension number, IP address, or MAC address. The search allows wild card entries for all of these entries.

Step 3 Enter the appropriate number for the phone.

Step 4 Click Go.


Launching an All IP Phones/Lines Report from the Service Level View


Note To launch a report that includes video endpoints, see Generating Video Phone Inventory Reports, page 13-30.



Step 1 Select Monitoring Dashboard.

Step 2 In the IP Phone Outage Status pane, select Click to View All Phones in the view pane. The All IP Phones/Lines report opens in another window.

For more information, see Understanding IP Phone Inventory Reports, page 13-11. For information on how phone counts are displayed in Operations Manager windows, seeHow Are Phone Counts Displayed in Views and Reports?, page 1-19.


Launching Service Level View Reports for Large Network Objects

From the Monitoring Dashboard you can access Unified Communications Manager clusters and the devices associated with the clusters in a tabular report.


Step 1 To select Unified Communications Manager Express devices, select Monitoring Dashboard > Unified CM Express View. For more details, see Using the Unified Communications Manager Express Report.

Step 2 To select all other IP Communications devices, select Monitoring Dashboard > Service Level View. The All IP Communications Devices view (or other customized default view) displays.

Step 3 Select one of the following to access tabular reports:

A Unified Communications Manager cluster. When you make this selection, similar devices display as a single report icon per cluster or per Unified Communications Manager:

MGCP

H323

APP (application server)

SIP APP

SRST

A Unified Communications Manager cluster with unmanaged devices discovered by SIR. When you make this selection, an Unmanaged Devices report displays. No unmanaged devices will be present in the Service Level View map or in the Unified Communications Manager cluster reports.


Note In a cluster that has a primary and secondary Cisco Emergency Responder (CER), Service Level View displays only the primary Cisco Emergency Responder if the Unified Communications Manager is version 4.x. Both the primary and secondary responders are shown if the Unified Communications Manager is version 7.x.



Working with the Map Display Pane

The map display pane shows the registration status of IP telephony devices as well as the SRST status of SRST-enabled devices. This information is displayed in a map-based view. You can drill down to an object in the display pane by clicking the object. The devices under the object are then displayed. Depending on the object you select, the data may be displayed in a map-based view or a report page.

The top view shows Cisco Unified Communications Manager clusters (previously referred to as Communications Manager clusters), Cisco Unified Communications Manager Express groups, and Cisco Unified Contact Center solution groups. If objects are excessively large, they are displayed in a report page when selected. For objects that are easily displayed, you will see the IP telephony devices registered in the group along with registration status.

For Cisco Unified Communications Manager Express, you will see only one Cisco Unified Communications Manager Express cloud in the top level view. You can drill down to see a report that contains the individual Cisco Unified Communications Manager Express details. If there are no Unified Communication Manager Express (CMEs) machines present, then the CME cloud does not display.

If you mouse over the CME cloud, the following details display:

Total number of CMEs

Total number of CUEs

CMEs with Critical Alert

CUES with Critical Alert

CME-CUE Links Down

For Cisco Unified Contact Center, the top-level view displays only one Unified CCE cloud. This is to let you know that the system has a Unified CCE solution. When you drill down on this cloud, the individual Unified CCEs appear again as clouds. Drilling down on these clouds shows the individual devices with relevant information.

You can also see the neighbor connectivity of devices, by using the right-click menu. For every selected device, the next-hop devices physically connected are displayed. See Starting the Connectivity Detail View.


Note To enlarge or reduce the size of the map display, use the size slider at the top of the pane. The size slider can be used in either the logical topology view, or the connectivity detail view.


From within the map display pane, you can launch several Operations Manager tools, external applications, reports, and device administration pages.

To access these tools and applications, right-click on an object in the map display and the available options are displayed in a menu box. For details on starting the Operations Manager tools, see Launching Operations Manager Tools from the Service Level View. For details on launching administration pages, see Launching Administration Pages for Devices.

The map display pane also provides a summary of the alerts for the current view at the bottom of the pane (see Working with the Map Display Pane).

Figure 2-3 provides an example of a Service Level View map display.

Figure 2-3 Service Level View Map Display Pane

Table 2-2 Map Display Pane—Summary 

Button/Heading
Description

Most Recent Alerts

Device name and description.

Click to View All Alerts

Opens the Alerts and Events display.

Cluster/CME Alerts

Lists the number of each type of alert and a total count.

Cluster/CME Summary

Lists the number of phones, devices, and clusters.

Click to View System Summary

Opens the Device Management summary screen in a popup window.


Starting the Connectivity Detail View

The Connectivity Detail View provides a topology view of the neighboring connectivity for the selected devices. For every selected device, the next-hop devices that are physically connected appear. By default the hop count is 1 and cannot be changed.


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view the connectivity detail.

Step 2 From the menu, select Connectivity Details.

The Connectivity Detail View appears.


Working with the Connectivity Detail View

You can use the Connectivity Detail View the same way you use the Map Display Pane (see Working with the Map Display Pane).

Service Level View Legend

Table 2-3, Table 2-4, and Table 2-5 describe the icons, the link status, and the database replication status that can appear in the Service Level View.

Table 2-3 Device Icons for the Service Level View 

Icon (Monitored)
Icon (Not Monitored)
Icon (Alert)
Description

Cisco Unified Communications Manager1

Cisco Unified Communications Manager Group

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express Group

Cisco Unified Communications Manager Express/SRST

Voice application server

Voice gateway

IP phone

Group of IP phones

Cisco Unified Contact Center Enterprise or Unified CCE (formerly IPCC)

Cisco Unity

Cisco Unity Express

Router

Gatekeeper

SIP endpoint

Switch

Cisco 1040 Sensor

Cisco TelePresence Manager

Cisco TelePresence endpoints

MeetingPlace Express

Rich media appliance

Virtual node

Virtual node cluster

Route list

Route list cloud

This icon is also used to represent a route group on the Route List report. See Viewing the Route List and Route Group Report

IP phone group with TelePresence endpoint

Voice router group

This icon appears in the first-level cloud view and represents the capability of the cluster in the cloud.

Group of IP phone applications.

This icon appears in the first-level cloud view and represents the capability of the cluster in the cloud.

1 Operations Manager 2.1 no longer supports the DB Replication Failure alert from Unified Communications Manager version 4.x.


Table 2-4 Link Type Description for the Service Level View 

Link
Description

Physically connected, but the connection is down.

Physically connected, but one of the multiple connections is down.

Physically connected, and the connection is up.

Logically connected, but registration status is down.

Logically connected, but one of the multiple connections' registration status is down.

Logically connected, and registration status is up.

A WAN link connecting a remote SRST to a central Cisco Unified Communications Manager site is down.

A WAN link connecting a remote SRST to a central Cisco Unified Communications Manager site is up.

Logically related, but the registration status is unavailable.


Table 2-5 Database Replication Status for Cisco Unified Communications Manager Clusters1 for the Service Level View 

Database Icon
Description

Database replication successful between Cisco Unified Communications Managers in the cluster.

Database replication error between Cisco Unified Communications Managers in the cluster.

1 2.1 Operations Manager no longer supports the DB Replication Failure alert from Unified Communications Manager version 4.x.


Getting Alert Details Using the Service Level View

In the Service Level View, as shown in Figure 2-1, an alert icon appears next to the device when an alert is generated on the device. The alert severities are critical, warning, or informational. Table 2-6 shows the alert icons.

When an alert is generated, it remains in the Service Level View until it is cleared. The cleared alert is removed from the Alerts and Events display after you invoke the Operations Manager purge operation, which determines that the alarm has been in the cleared state for 30 minutes or longer (from the time of the purge interval) . While the alert is in the display, if any of its events recur, the alert is updated.

Table 2-6 shows the alert icons.

Table 2-6 Alert Icons 

Icon
Description

Critical

Warning

Informational: Unidentified Trap alert


The Service Level View also lists the number of alerts in the map display pane for the current view (see Working with the Map Display Pane).

How Do I Get Alert Details Using the Service Level View?

You can right-click on the device that has the alert icon displayed next to it, and open an Alert Details page. See Viewing Alert Information.

If you want to see all the alerts for a view, you can open an Alert and Events display by clicking the Click to View All Alerts button at the bottom of the map display pane. You can then locate the devices for which you want to view the alert information. See Getting Alert Details Using the Alerts and Events Display, page 3-7.

Viewing Large Numbers of Devices and Clusters from the Service Level View

To view reports that contain large numbers of devices and clusters, there are several options in Operations Manager.

The Service Level View (SLV) shows the logical relationship between all voice devices present in Operations Manager. Because of the need to support hundreds of Unified Communications Manager clouds or hundreds of gateways in a single cluster, the Service Level View provides separate reports that display all device clusters and excessive numbers (over 500) of gateways, APP servers, SIP-APP servers, H323 devices, SRST devices, or Media Gateway Control Protocol (MGCP) devices in a Communications Manager cluster in a flat table format. This report is static and can be manually refreshed.

The Unified CM Express View shows the relationships between Unified CM Express, Unity Express, and associated phones. Use Monitoring Dashboard > Unified CM Express View to view a report with this data.

If you drill down into cloud clusters, and if the number of devices in a cluster is larger than a specified limit, the devices display in a flat table format. If the devices do not exceed the limit, they are displayed graphically.

The default device count limit for reporting is 50. When the number of devices in a cluster (including CCMS) exceeds 50, report icons appear. To change this limit to any value less than 50, modify the DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter in the CSCOpx\MDC\tomcat\
webapps\triveni\topo_flash\topo.properties file.

You can access the following reports using Service Level View or Unified CM Express View:

Using the Unified Communications Manager Express Report

Using the MGCP and APP Server Reports

Using the H323, SIP APP, or SRST Report

Using the Unmanaged Devices Report

Using the Unified Communications Manager Express Report

The Unified Communications Manager (CM) Express report is a global-level report for all Unified Communications Manager Express devices (CMEs) in Operations Manager. Table 2-7 describes the contents of the Unified CM Express Report.

Table 2-7 Unified Communications Manager Express Report

Field
Description

CME Name

Route list, route group, or gateway name. The gateway name can be an IP address or a DNS name.

CME IP Address

IP address for a gateway.

CME Alert Status

Indicates the severity of an alert, if an alert is present.

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

---

No alert present.

Cisco Unity Express (CUE) Registration

The link status between the Communications Manager Express and the Unity Express server. It indicates whether or not Communications Manager Express is still in communication with the voicemail server (CUE).

CUE Name

Name or IP address for Unity Express.

CUE IP Address

IP address for Unity Express.

CUE Alert Status

Indicates the severity of an alert, if an alert is present. See CME Alert Status for icon descriptions.

Phone Count

Number of registered and unregistered phones associated with this cluster or Communications Manager. For information on how phone counts are displayed in Operations Manager windows, see How Are Phone Counts Displayed in Views and Reports?, page 1-19.

More Details

Device State

Shows whether the device is unresponsive or unreachable. (Service Level View previously identified these states with red and gray colors). The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when there is no CUE in the CME cloud or when the other values are not unresponsive:active or clear. Can also display if device is healthy.

Capability

Lists device features that are applicable to this device, such as voice gateways, Communications Manager Express, voice services, IPSLA, H323, SIP, and routers.

Managed State

Lists the state the devices are in, from the following possibilities. Is a combination of Device State and Managed State. See Table 16-2 for details on device states. Note that for the CME report only, the unreachable event field overrides the managed state.Other reports will continue to use Device State field to show an unreachable state of the device.

 

Managed

The device has been successfully imported, and is fully managed by Operations Manager.

Partially Managed

The device has been successfully imported by some of the data collectors1 in Operations Manager, but not all. If a device is in this state, you should take action to ensure that the device becomes monitored.

Suspended

Monitoring of the device is suspended.

NA

Signifies that the device is responsive and has no reachability problems.

CUE Device State

Cisco Unity Express device state. The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when there is no CUE in the CME cloud or when the other values are not unresponsive:active or clear.

CUE Capability

Cisco Unity Express active features. When there is no CUE in the CME cloud, this field displays NA.

CUE Managed States

Cisco Unity Express managed device state. Is a combination of CUE Device State and CUE Managed State. When there is no CUE in the CME cloud, this field displays NA.

1 Data collector is a term used to refer to all back-end applications that are involved in device discovery and device data collection.

1


Using the MGCP and APP Server Reports

MGCP or APP Server reports are specifically launched for every Communications Manager in the cluster.

These reports display information on devices which are registered directly to a particular Communications Manager. MGCP and APP Server devices are included in this report. Table 2-8 contains the details on the MGCP and APP Server reports.

Table 2-8 Service Level View Reports—MGCP and APP Server Reports

Field
Description

Device Name

Route list, route group, or gateway name. The gateway name can be an IP address or a DNS name.

Device IP Address

IP address for a gateway.

Device Alert

Indicates the severity of an alert, if an alert is present.

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

---

No alert present.

Device Registration Status with CCM

The link status between the Communications Manager and the device.

More Details

Device Capability

Lists device features that are applicable to this device, such as voice gateways, voice services, IPSLA, and routers.

Protocol

Protocol or gateway. Always displays NA in CME and SRST reports but displays corresponding value in other reports.

Device State

Shows whether the device is unresponsive or unreachable. (Service Level View previously identified these states with red and gray colors). The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when there the other values are not unresponsive:active or clear. Can also display if device is healthy.

Managed State

Lists the state the devices are in, from the following possibilities.

 

Managed

The device has been successfully imported, and is fully managed by Operations Manager.

Partially Managed

The device has been successfully imported by some of the data collectors1 in Operations Manager, but not all. If a device is in this state, you should take action to ensure that the device becomes monitored.

Suspended

Monitoring of the device is suspended.

NA

Signifies that the device is responsive and has no reachability problems.

Device Alert Status

Device state. The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when there the other values are not unresponsive:active or clear.

Summary Information

Summary information about number of gateways with alerts; number of down registrations; total number of gateways managed; this information is shown at the top of the report.

Device Tools (click Device Name)

Clicking on the device name allows you to select the various device tools available.

1 Data collector is a term used to refer to all back-end applications that are involved in device discovery and device data collection.

1


Using the H323, SIP APP, or SRST Report

This report is for all types of devices which can register with the cluster itself without associating itself with any Communications Manager in the cluster. H323, SIP-APP, GK and SRST devices fall under this category. Table 2-9 contains the details on the MGCP and APP Server reports.

Table 2-9 Service Level View Reports—H323, SIP APP and SRST Reports

Field
Description

Device Name

Route list, route group, or gateway name. The gateway name can be an IP address or a DNS name.

Device IP Address

IP address for a gateway.

Device Alert

Indicates the severity of an alert, if an alert is present.

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

---

No alert present.

Device Registration Status with Cluster

The link status between the device and the cluster.

More Details

Device Capability

Lists device features that are applicable to this device, such as voice gateways, voice services, IPSLA, H323, SIP, and routers.

Protocol

Protocol or gateway. Always displays NA in SRST reports, but displays the corresponding value in other reports.

Device State

Shows whether the device is unresponsive or unreachable. (Service Level View previously identified these states with red and gray colors). The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when the other values are not unresponsive:active or clear. Can also display if device is healthy.

Managed State

Lists the state the devices are in, from the following possibilities.

 

Managed

The device has been successfully imported, and is fully managed by Operations Manager.

Partially Managed

The device has been successfully imported by some of the data collectors1 in Operations Manager, but not all. If a device is in this state, you should take action to ensure that the device becomes monitored.

Suspended

Monitoring of the device is suspended.

NA

Signifies that the device is responsive and has no reachability problems.

Device Alert Status

Device state. The values for this field include:

Unresponsive:Active

Unresponsive:Clear

NA—Not applicable (NA). Displays when the other values are not unresponsive:active or clear.

Summary Information

Summary information about number of gateways with alerts; number of down registrations; total number of gateways managed; this information is shown at the top of the report.

Device Tools (click Device Name)

Clicking the device name allows you to select the various device tools available.

1 Data collector is a term used to refer to all back-end applications that are involved in device discovery and device data collection.

1


Using the Unmanaged Devices Report

This report contains all the unmanaged devices under a particular cluster. You can select any number of devices and add them to the cluster for management. Table 2-10 contains details displayed in this report:

Table 2-10 Unmanaged Devices Report

GUI Elements
Description
Field
 

Device Name/Device IP Address

Name of unmanaged device.

Device Type

Device is recognized as this type; for example, H323.

Linked to

Cluster or Unified Communications Manager to which this device is associated.

Button

Search

Locate device information based on a string.

Clear/Refresh

Clear removes search results from the report and loads the original report. Refresh reloads the report from the server. If new data is displayed, any check box selections are reset.

Add

Adds unmanaged devices into the cluster to which the device is associated.


Launching Operations Manager Tools from the Service Level View

The Service Level View can be a central launching point for using Operations Manager. You can access several Operations Manager tools as well as external applications through the Service Level View.


Note You will have access to these tools only if you have proper authorization, according to either the CiscoWorks security model or CiscoSecure Access Control Server security model, depending on which your system is using. See Configuring Users (ACS and Non-ACS), page 20-20.


You can do the following from the Service Level View:

View alert information for a device (see Viewing Alert Information).

View alert and event history for a device (see Viewing Alert History).

View device information (see Viewing Device Information).

View associated phones for a Cisco Unified Communications Manager (see Viewing Associated Phones).

View route lists and the route groups and gateways contained in them (see Viewing the Route List and Route Group Report).

Launch the Path Analysis tool (see Launching the Path Analysis Tool).

View performance monitoring (see Viewing Performance Monitoring).

Set up synthetic tests on a device (see Setting Up Synthetic Tests).

Set up node-to-node tests on a device (see Setting Up Node-To-Node Tests).

Set up SRST monitoring for a device (see Setting Up SRST Monitoring).

Edit polling and threshold settings (see Configuring Threshold Settings and Configuring Polling Settings).

Create user-defined groups (see Creating User-Defined Groups).

Launch administration pages for devices (see Launching Administration Pages for Devices).

Launch external applications (see Launching External Applications—Using the Service Level View).

Viewing Alert Information


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view alert information.

Step 2 From the menu, select Alert Details.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Alert Details page for the selected device appears. For a description of the Alert Details page, see Starting the Alert Details Page, page 3-9.


Viewing Alert History


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view alert history.

Step 2 From the menu, select Alert History.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


An Alert History report for the selected device appears. For a description of the Alert History report, see Understanding the Alert History Report, page 12-10.


Viewing Device Information


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view information.

Step 2 From the menu, select Detailed Device View.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Detailed Device View for the selected device appears. For a description of the Detailed Device View, see Understanding the Layout of the Detailed Device View, page 3-19.


Viewing Associated Phones

You can view an associated phones report. If you are viewing an associated phones report for a switch, the report displays the phones that are connected to the switch. If you are viewing an associated phones report for a Cisco Unified Communications Manager or Cisco Unified Communications Manager Express, the report displays all the phones that are registered to the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.


Note The Associated Phones report can be launched from either the Alert Details page, or from the Detailed Device View page using the Tools Launch menu. (See Understanding the Layout of the Alert Details Page, page 3-10, or Understanding the Layout of the Detailed Device View, page 3-19.)



Step 1 In either the view pane or the map display pane, right-click on the phone, Cisco Unified Communications Manager, or Cisco Unified Communications Manager Express for which you want to view associated phones.

Step 2 From the menu, select Phone Details.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


An Associated Phones report for the selected device appears. For a description of the IP Phone Detail reports, see Understanding IP Phone Inventory Reports, page 13-11.


Launching the Path Analysis Tool

The Path Analysis tool provides hop-by-hop latency information for all the Layer 3 devices. It uses the ping path echo operation of IP SLA. The Path Analysis tool can be launched for any IP SLA-enabled device.

You can select an IP SLA-enabled source and/or a destination device from either the view pane or the map display pane and launch the tool.


Note The Path Analysis tool can also be launched from the Service Quality Alert Detail page using the Tools Launch menu. (See Using the Service Quality Alert Details Display, page 4-6.)



Step 1 In either the view pane or the map display pane, right-click on the device for which you want to run the Path Analysis tool.


Note To select multiple devices, use the Ctrl-click operation to select the devices, and then Ctrl-right click to open the menu.


Step 2 From the menu, select Path Analysis Tool. The Path Analysis Tool page appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 3 Verify that the source and destination devices are correct.

Step 4 Click Start Trace. The Credentials for Source Device dialog box appears.

Step 5 Enter source devices' credentials.

Step 6 Click OK. The tool runs and the results are displayed on the Path Analysis Tool page. Figure 2-4 shows an example of a Path Analysis tool.


Figure 2-4 Path Analysis Tool

Heading
Description

Hop ID

Hop ID.

Device IP Address

Device's IP address.

Device Type

Icon representing the type of device.

Status

Icon representing the status of the device.

Latency from Source

Latency in milliseconds.

Tools

Other Operations Manager tools that you can run on the device. This list will vary depending on the device. Some examples are:

Node-to-Node tests

SRST tests


Viewing Performance Monitoring

You can select and examine changes in network performance metrics. You can select, display, and chart network performance data in real time.


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view performance.

Step 2 From the menu, select Performance. The Select Metrics dialog box appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 3 Select the metrics you want to graph. The metrics must have the same units.

Step 4 Click View Graph. A performance and capacity planning graph appears. For details about working with the performance graphs, see How to Use Performance Graphs, page 7-1.


Viewing the Route List and Route Group Report


Note Operations Manager displays route lists and route groups for Cisco Unified Communications Manager version 4.0 and later.




Step 1 In the map view pane, click the Route List Cloud icon. A report window opens, displaying the information in Table 2-11.


Note The Route List report window must be manually refreshed.


Table 2-11 Route List and Route Group Report

Field
Description

Left-most column (contains icons)

Route List—Expand to view the route groups in the route list.

Route Group—Expand to view the gateways in the route group.

Voice Gateway—View the data for the gateway.

Name

Route list, route group, or gateway name. The gateway name can be an IP address or a DNS name.

Alert Status

Indicates the severity of an alert, if an alert is present.

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

---

No alert present.

Status

Indicates whether the route list, route group, or gateway is up or down.

Route Pattern

Route pattern that is associated with the route list. Comprises one or more digits and wildcards (such as X which indicates a single digit) that represent a range of directory numbers that are either routed or blocked by the pattern.

DNS Name

One of the following:

DNS name for a gateway

IP address if the DNS name is not available

IP Address

IP address for a gateway

Protocol

Protocol on a gateway: H323 or MGCP

CCM

DNS name or IP address of the Cisco Unified Communications Manager to which the gateway is registered.

Tools

Select a tool from the list to get more information or to perform relevant configuration tasks.



Setting Up Synthetic Tests


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a synthetic test.

Step 2 From the menu, select a synthetic test. Your choices will vary depending on the device. For synthetic test details, see Getting Started with Synthetic Tests, page 9-1.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Create Synthetic Test page appears. For details on creating synthetic tests, see Creating Synthetic Tests, page 9-6.


Setting Up Node-To-Node Tests


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a node-to-node test.

Step 2 From the menu, select Node-to-Node Test.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Node-To-Node Test Configuration page appears. For details on creating node-to-node tests, see Creating a Single Node-To-Node Test, page 11-2.


Setting Up Node-To-Node Test Graphs


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a node-to-node test graph.

Step 2 From the menu, select Node-to-Node Test Graphs.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Node-To-Node Test Configuration page appears. For details on creating node-to-node tests, see Creating a Single Node-To-Node Test, page 11-2.


Setting Up SRST Monitoring


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up SRST monitoring.

Step 2 From the menu, select Survivable Remote Site Telephony Test.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The SRST Test Configuration page appears. For details on creating SRST tests, see Configuring a Single SRST Test as Needed, page 18-9.


Configuring Threshold Settings


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to change the threshold settings.

Step 2 From the menu, select Threshold Parameters.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Managing Thresholds: Edit page appears. For details on editing thresholds, see Editing Operations Manager Thresholds, page 19-29.


Configuring Polling Settings


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to change the polling settings.

Step 2 From the menu, select Polling Parameters.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Polling Parameters: Edit page appears. For details on editing polling parameters, see Editing Polling Parameters, page 19-13.


Suspending Devices


Step 1 In either the view pane or the map view pane, select the devices (use Ctrl-click to select the objects) that you want to suspend.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Suspend Device. An informational dialog box appears.

Step 4 Click OK.


Resuming Devices


Step 1 In either the view pane or the map view pane, select the devices (use Ctrl-click to select the objects) that you want to resume.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Resume Device. An informational dialog box appears, displaying a message like this one:

Monitoring will be resumed for the selected 1 device(s). Be sure to apply your changes 
in the PTM UI. Click here to apply the changes. 

Note If you do not apply changes, the device will not be monitored. If you need to apply changes later, see Applying Changes, page 19-61.


Step 4 Click OK.


Adding a Device

If you can see a device that is not monitored in the Service Level View, you can add it to Operations Manager using this procedure.


Step 1 In either the view pane or the map display pane, select the Unmanaged Devices folder. The Unmanaged Devices report displays.

Step 2 Select a device or multiple devices to add and click Add. The Add Devices dialog box appears, displaying the IP address (or addresses) for the devices that you selected in the Device Information field.

Step 3 Enter credentials for the device.

Step 4 Click OK. The devices are added.


Deleting Devices


Step 1 In either the view pane or the map display pane, select the devices that you want to delete. Use Ctrl-click to select the objects in the View pane.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Delete Device. A confirmation dialog box appears.

Step 4 Click Yes. The devices are deleted.


For more information, see Deleting Devices, page 16-38.

Creating User-Defined Groups

The Service Level View provides you with a quick way to create a new user-defined group, by selecting either devices or groups. You cannot edit existing user-defined groups or create rules for populating groups through this page. Administrative grouping activities are performed from the Group Administration and Configuration page (for details, see Managing Groups, page 17-1.)


Step 1 In either the view pane or the map display pane, select the devices or groups (use Ctrl-click to select the objects) that you want to group.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Group Devices. The Create Group menu appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 4 Do the following:

Enter a group name

(Optional) Enter a description

Select which dashboard displays you want the group to appear in as a view

Step 5 Click Create.


Launching Administration Pages for Devices

The Service Level View provides you with links to the administration pages of the monitored devices. The availability of these pages depends on the device type. For example, Cisco Unified Communications Manager and Cisco Unity devices provide access to their administration pages.


Step 1 In either the view pane or the map display pane, right-click on the device whose administration page you want to open.

Step 2 From the menu, select the administration page link.

The following list shows the possible options (depending on the device):

Cisco Conference Connection Administration

Cisco Emergency Responder Administration

Cisco IP Contact Center Administration

Cisco MeetingPlace Express Administration

Cisco Unified Communications Manager Administration

Cisco Unified Communications Manager Express Administration

Cisco Unified Communications Manager Serviceability

Cisco Unified Presence Server Administration

Cisco Unified SIP Proxy Server Administration

Cisco Unity Administration

Cisco Unity Connection Administration

Cisco Unity Express Administration

Gateway Administration


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The administration page opens.


Launching External Applications—Using the Service Level View

The Service Level view provides you with launching points for several external applications. From the Service Level view you can launch the following external applications:

Launching RME—Using the Service Level View

Launching Campus Manager—Using the Service Level View

Launching CiscoView—Using the Service Level View


Note Before you can launch any of these applications, you must register them with Operations Manager (through Administration > Preferences). See Setting System-Wide Parameters Using System Preferences, page 20-10.


Launching RME—Using the Service Level View

Procedure


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to open CiscoWorks Resource Manager Essentials (RME).

Step 2 From the menu, select one of the following:

Operations Manager Device Center

Resource Manager Essentials Detailed Device Report

Resource Manager Essentials Software Image Management


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


RME opens.

Launching Campus Manager—Using the Service Level View

Procedure


Step 1 Click the tool icon in the Window Tools Area. The Tools dialog box appears.

Step 2 Select one of the following:

Campus Path Analysis

Campus Topology

CiscoWorks Campus Manager opens.

Launching CiscoView—Using the Service Level View

Procedure


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to open CiscoView.

Step 2 From the menu, select CiscoView.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


CiscoView opens.


Troubleshooting the Service Level View

If devices do not appear in the Service Level View or values do not display properly, you may have not followed the required steps to ensure that your device information is accurate. For details on some things to keep in mind, see Device Prerequisites, page 16-2.