User Guide for Cisco Unified Operations Manager 2.2
Monitoring IP Phone Outage Status
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Monitoring IP Phone Outage Status

Table Of Contents

Monitoring IP Phone Outage Status

How to Use the IP Phone Outage Status Display

Starting the IP Phone Outage Status Display

Understanding the Layout of the IP Phone Outage Status Display

Getting Phone Alert Details

Customizing the IP Phone Outage Status Display

Selecting Views for the IP Phone Outage Status Display

Filtering IP Phone Outage Status


Monitoring IP Phone Outage Status


These topics describe how to monitor phone outage status:

How to Use the IP Phone Outage Status Display

Starting the IP Phone Outage Status Display

Getting Phone Alert Details

Customizing the IP Phone Outage Status Display

How to Use the IP Phone Outage Status Display

The IP Phone Outage Status display provides real-time information about the operational status of your IP phones experiencing outages in service for the past 24 hours. The displays are designed so that you can set them up and leave them running, providing an ongoing monitoring tool that signals you when something needs attention.

The IP Phone Outage Status display shows information about the IP phones in your network that have become disconnected from the switch, are no longer registered to a Cisco Unified Communications Manager, or have gone into SRST mode.

Starting the IP Phone Outage Status Display

To start the IP Phone Outage Status display, select Monitoring Dashboard > IP Phone Outage Status. Figure 5-1 shows an example of a IP Phone Outage Status display.


Tip After you become familiar with the IP Phone Outage Status display, you can edit the information it provides as described in Customizing the IP Phone Outage Status Display.


Figure 5-1 IP Phone Outage Status Display

1

View pane. See View Pane.

3

Tabular display pane. See Tabular Display Pane.

2

Launch information and view status bar area. See Launch Information and View Status Bar Area.

4

Window tools area. See Window Tools Area.


Understanding the Layout of the IP Phone Outage Status Display

These topics provide details about the information in the IP Phone Outage Status display.

View Pane

The view pane lists the currently available views, or logical groupings of devices. Views must be created and activated before they are shown in the IP Phone Outage Status display. By default, the All Alerts view is always shown, and cannot be deleted from your IP Phone Outage Status display. (To create and activate a view or remove an unwanted view from your display, see Managing Views, page 6-1.)

The current view is highlighted in the view pane. The contents of the current view are shown in the tabular display pane to the right of the view pane. To select another view, simply click the view name in the view pane.

Figure 5-2 shows three active views; the current view is All Alerts.

Figure 5-2 IP Phone Outage Status Display—View Pane

You can have up to 18 views in the view pane in a single IP Phone Outage Status display.

Launch Information and View Status Bar Area

The launch information area shows the current time on the server when the IP Phone Outage Status display is being viewed.

The view status bar lists the selected view, which is shown in the tabular display pane.

Tabular Display Pane

The tabular display pane is the core of the IP Phone Outage Status display. It contains a list of all the phones that have become disconnected or unregistered, or gone into SRST mode on the devices in your current view. This pane is refreshed every five minutes. For an explanation of all of the items in the tabular display, see Getting Phone Alert Details.

The diamond symbols in the Last Change column indicate which phones have experienced recent activity. When no icon appears in the Last Change column, the alert is no longer current, or stale.

The tabular display pane is scrollable and can store up to 1,000 records.

Window Tools Area

The top-right corner of the IP Phone Outage Status display contains available tools buttons. All buttons are described in Table 5-1.

Table 5-1 IP Phone Outage Status Display—Window Tools Buttons 

Icon
Meaning
Described in...

Exports the current tabular display to a PDF file.

Exporting Data from a Display or Report, page 1-21

Opens the Filter page, for refining the tabular display in the IP Phone Outage Status display.

Filtering IP Phone Outage Status

Opens a printer-friendly version for printing.

Printing Displays or Reports, page 1-22

Opens the Operations Manager online help.

Using Help, page 1-18


Getting Phone Alert Details

Use the tabular display in the IP Phone Outage Status display to obtain more information about the phone alerts that are occurring in your current view.

When a phone alert is generated, it remains in the IP Phone Outage Status display as long as the alert is active. In the case where a disconnected phone is moved to a different switch, the phone is removed from the display.

Table 5-2 defines the table elements. All elements are updated every 5 minutes.

Table 5-2 IP Phone Outage Status Display—Contents 

Heading
Description
 

Severity of alert

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

Extension

The phone's extension number. Clicking this link opens the IP Phone Detail page (see Understanding IP Phone Inventory Reports, page 13-11).

IP Address

The phone's IP address. Clicking this link opens the IP phone search page (see Generating the Inventory Analysis Report, page 13-5).

CCM/CME

The Cisco Unified Communications Manager or Cisco Unified Communications Manager Express that the phone is associated with. Clicking this link opens the Detailed Device View (see the "Viewing Device Elements in Detail" section on page 3-21).

Switch Name

The switch that the phone is connected to. Clicking this link opens the Detailed Device View (see the "Viewing Device Elements in Detail" section on page 3-21).

Last Change

Date and time the phone alert last occurred or was changed. Diamonds indicate alert activity, such as a new event, alert acknowledgement, new user annotation, and so forth; no diamonds indicates that the alert is stale. Alerts are grouped by severity, and within severities, alerts with the latest change are listed first.

Alert was updated within last 15 minutes.

Alert was updated within last 16-30 minutes.

Alert was updated within last 31-45 minutes.

No diamonds

Alert was updated 46 or more minutes ago.

Description

Registration status of the phone: Registered or Unregistered.

Video Endpoint

Yes or No.

Note Your license controls whether Operations Manager collects data on video endpoints.

Tools

Links to tools that allow you to perform additional tasks. For example:

Run a phone status test (see Using Phone Status Testing, page 8-1).

Configure synthetic tests (see Using Synthetic Tests, page 9-1).

Access the Cisco Unified Communications Manager's administration pages. You must have appropriate permissions to access this information.


Customizing the IP Phone Outage Status Display

After setting up a view, you can customize your IP Phone Outage Status display by selecting specific views and using filters:

Views control the device groups that appear on the IP Phone Outage Status display. See Selecting Views for the IP Phone Outage Status Display.

Filters control the specific phone model you monitor, along with alert severities and their status. See Filtering IP Phone Outage Status.

Selecting Views for the IP Phone Outage Status Display

When you select Monitoring Dashboard > IP Phone Outage Status to open the IP Phone Outage Status display, all available views are listed in the view pane on the left side of the display. If the views shown do not meet your needs, you can create a new view as described in Managing Views, page 6-1.

The view pane is updated every two minutes. You can have up to 18 views in the view pane in a single IP Phone Outage Status display. See Managing Views, page 6-1 for information on how to manage your views.

Filtering IP Phone Outage Status

Filters allow you to manipulate the IP Phone Outage Status display to show alerts based on their extension number, phone model, and activity type.


Note Once you use an alert filter, the filter is applied to all of your views until you change the filter; other clients are not affected. When you close the IP Phone Outage Status display, your filters are lost. Filters do not affect severity icons in the view pane.



Step 1 Select Monitoring Dashboard > IP Phone Outage Status. The IP Phone Outage Status display opens.

Step 2 Click the filtering button in the tool button area at the top-right of the display.

Figure 5-3 shows the Phone Activity Filters dialog box.

Figure 5-3 Phone Activity Filters Dialog Box

Step 3 Specify the following filter criteria:

Extension number

Activity type

Step 4 Click OK.