User Guide for Cisco Unified Operations Manager 2.2
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about

Alert and Event History 1-10

device management 1-11

IP Phone Outage Status display 1-9

Monitoring Dashboards 1-7

node-to-node tests 1-10

notifications 1-11

phone status tests 1-9

Service Impact report 1-11

Service Level View 2-1

Service Quality Alerts 1-8, 1-11, 4-1

synthetic tests 1-9

views 6-1

about Operations Manager 1-1

client, configuring 1-24

day-to-day operations 1-5

Alerts and Events 1-8

device management 1-11

IP phone outage status display 1-9

Service Quality Alerts 1-8

how Operations Manager works 1-12

device management and configuration 1-12

response to notifications and alerts 1-16

setting up 1-3

Access Control Server. See ACS

Access Port Groups, threshold settings, customizing 19-31

access ports

overriding groups 19-6

polling and thresholds 19-8

acknowledging

alerts, from Alert Details 3-28, 3-29, 3-31, 3-33

ACS 20-20, 20-21

device-based filtering 20-22

Device Management pages and 16-2

mode, changing from 20-23

mode, Operations Manager in 20-21

permissions 1-23

Polling and Thresholds pages and 19-12, 19-28

user roles 1-23

users, configuring 20-21

activating

cluster-level events F-5

activating a view 6-2

activating events

Number of Registered Gateways Decreased E-41

Number of Registered Gateways Increased E-41

Number Of Registered Media Devices Decreased E-42

Number Of Registered MediaDevices Increased E-42

ActivePortThresholdExceeded event, obsolete E-62

AdapterServer, Operations Manager-related CiscoWorks process 20-29

adding

devices

to DCR 16-5

to Operations Manager, automatically 16-20

to Operations Manager, manually 16-21

notification group

device-based 15-10

Service Quality-based 15-14

synthetic tests 9-6

Cisco Conference Connection test 9-11

Dial-Tone test 9-7

Emergency Call test 9-12

End-to-End Call test 9-9

Message-Waiting Indicator test 9-15

Phone Registration test 9-7

TFTP Download test 9-10

views 6-2

adding single test

real-time transport protocol 11-10

administering Operations Manager

ports used by Operations Manager 20-6

protocols used by Operations Manager 20-6

SNMP 20-32

queries, configuring system for 20-32

security, configuring for queries 20-34

system application MIB log file, viewing 20-34

System Status report, viewing 20-8

administration pages, launching from Service Level View 2-30

Alert and Event History reports

24-hour report 12-3

7-Day report 12-3

exporting, automatically 12-3

Alert Details page 3-9

Alert History, launching 3-10

alerts, handling through 3-27

acknowledging 3-28, 3-29, 3-31, 3-33

annotating 3-30

e-mailing 3-30

Detailed Device View, launching 3-20

device center, launching 3-12

event details, obtaining 3-8

event properties, viewing 3-15

events associated with an alert, viewing 3-14

starting the page 3-9

events, handling through

e-mailing 3-32

Launch Tools menu 3-12

layout 3-10

Path Analysis Tool, launching 3-12

performance graphs, launching 3-12

starting, from Alerts and Events 3-9

starting, from Service Level View 2-14, 2-21

tests, configuring from

node-to-node tests 3-12

SRST tests 3-12

synthetic tests 3-12

thresholds, configuring 3-12

See also events processed by Operations Manager

Alert History 12-1

about 12-2

database for (itemFH), changing password 20-19

Event History page, understanding 12-12

launching, from Service Level ViewService Level View

Alert History, launching 2-21

log files for, where located 20-13

stored Alert History on events, searching

by alert ID 12-9

by date 12-10

by device 12-8

by event ID 12-7

by group 12-9

stored history on events, searching 12-7

understanding 12-10

alerts

acknowledging

from Alert Details 3-28, 3-29, 3-31, 3-33

annotating, from Alert Details 3-30

clearing

from Alerts Details 3-29, 3-31, 3-33

from Service Quality Alert Details 4-7

definition 1-8

e-mailing

from Alert Details 3-30

from Service Quality Alert Details 4-8

responding to 1-24

Service Quality Alerts display 4-1

stored information on, obtaining all 12-5

searching by alert ID 12-5

searching by date 12-6

searching by device 12-5

searching by group 12-6

Alerts and Events display 3-1

alert details, obtaining 3-7

customizing

filtering 3-2

views, selecting 3-2

diamond icons 3-8

how and when to use 3-1

layout 3-4

log files, where located 20-13

starting 3-3

starting additional displays from

Alert Details page 3-9

Detailed Device View 3-18

tool buttons on 3-6

using 3-1

views, selecting 3-2

alerts and events display

number of records viewable 3-6

alert severity icons

Alert Details 3-7

Service Quality Alerts 4-6

alert status, defined 3-8

alert types, monitored 1-5

All Video Phones/Lines report, understanding 13-38

AMAServer.properties file 9-24

annotating

alerts and events 3-30

events 3-32

Application and Connectivity poller log files, where located 20-13

ApplicationDown event, obsolete E-62

applications, configuring for synthetic tests 9-3

number of phones needed, determining 9-4

phones, configuring 9-4

applying changes to polling and thresholds 19-61

Audio Phones/Lines report, understanding 13-11

Authentication Failed event, description and trigger E-3

AverageLatency_ThresholdExceeded event, description and trigger E-3

B

backing up and restoring data 20-25

BackupActivated event, obsolete E-62

batch tests

and branch office 10-1

data files, location of 10-11

defined 10-1

overview 1-10

phone tests, type of 10-12

running on demand 10-10

schedule format 10-3

viewing results of 10-10

branch office

and batch tests 10-1

and SRST test, illustrated 18-2

C

CallManagerDown event, obsolete E-62

Call Manager Express

see also Unified Communications Manager Express 2-15

using the cluster report 2-15

CallProcessingNodeCpuPegging

threshold mapping for RTMT 19-35

Campus Manager

launching, from Service Level View 2-32

server, specifying 20-10

CASUSER, Operations Manager file owner 20-17

cautions

on synthetic test failures 9-4

CCM, defined 5-4

CCMCDRFilesBackupFailed event, obsolete E-62

CCMEDown event, description and trigger E-3

CCMEEphoneDeceased event, description and trigger E-4

CCMEEphoneLoginFailed event, description and trigger E-4

CCMEEphoneRegistrationFailed event, description and trigger E-4

CCMEEphoneUnregistrationsExceeded event, description and trigger E-5

CCMEKeyEphoneRegistrationChange event, description and trigger E-5

CCMELivefeedMOHFailed event, description and trigger E-6

CCMEMaximumConferencesExceeded event, description and trigger E-6

CCMENightServiceChange event, description and trigger E-6

CCMEStatusChange event, description and trigger E-7

CCMHttpServiceInaccessible event, obsolete E-62

CCMLineLinkDown event, obsolete E-62

Cisco 1040, event history for 12-17

Cisco 7960 IP phones, and synthetic tests 9-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

CiscoCCMAttendentConsoleHeartBeatExceeded event, obsolete E-62

Cisco Conference Connection synthetic test

about 9-3

adding 9-11

information for, recording 9-26

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco Emergency Responder 2-7

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-14

Cisco IOS

gatekeeper

CPU usage records J-19

memory usage records J-21

performance polling records J-5

zone usage records J-18

gateway

BRI channel usage records J-36

CPU usage records J-19

DSP usage records J-23

E1 CAS channel usage records J-30

E1 PRI channel usage records J-34

memory usage records J-21

performance polling records J-5

T1 CAS channel usage records J-29

T1 PRI channel usage records J-32

versions required for node-to-node tests 11-2

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server CPU usage records J-61

server memory usage records J-59

Cisco IP Contact Center usage records J-58

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

CiscoMessagingInterfaceHeartBeatExceeded event, obsolete E-62

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-8

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records J-36

E1 PRI channel usage records J-26

perfmon counter object B-6

T1 CAS channel usage records J-14

T1 PRI channel usage record J-24

Cisco MGCP PRI device, perfmon counter object B-7

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-13

Cisco MTP server, perfmon counter object B-14

Cisco Personal Assistant, perfmon counter object B-14

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-15

Cisco Software Conference Bridge device, perfmon counter object B-15

Cisco TFTP, perfmon counter object B-16

CiscoTftpHeartBeatExceeded event, obsolete E-62

Cisco transcode device, perfmon counter object B-16

CiscoTranscoderAvailResourceLow event, obsolete E-62

Cisco Unified CallManager

CPU usage records J-6

credentials 16-42

IP phones, associated with 2-22

MGCP gateway

BRI channel usage records J-36

E1 PRI channel usage records J-26

T1 CAS channel usage records J-14

T1 PRI channel usage records J-24

perfmon counter object B-4

port usage records J-6

remote central 18-2

route group J-62

route list J-62

server memory usage records J-59

SIP device usage records J-59

version

and phone tests 10-12

Cisco Unified CallManager Express

ephone usage records J-39

IP phones, associated with 2-22

IP phones, registered to 13-7, 13-33

key ephone usage records J-39

memory usage records J-21

performance polling records J-5

utilization statistics 7-2

Cisco Unified Communications Manager

cluster name, changing F-2

configuring the syslog receiver F-3

Media Convergence Server, running on F-2

setting up for use with Operations Manager F-1

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records J-40

server CPU usage records J-61

server memory usage records J-59

utilization statistics 7-3

Cisco Unity, perfmon counter object B-16

Cisco Unity Connection

port usage records J-57

server CPU usage records J-61

server memory usage records J-59

utilization statistics 7-3

Cisco Unity Express

mailbox usage records J-37

memory usage records J-21

utilization statistics 7-3

CiscoView

launching, from Service Level View 2-32

server, specifying 20-10

CiscoWorks

Permissions Report 1-23

processes related to Operations Manager 20-28

AdapterServer 20-29

DataPurge 20-29

DfmBroker 20-29

DfmServer 20-29

EPMDbEngine 20-29

EPMDbMonitor 20-29

EPMServer 20-29

FHDbEngine 20-29

FHDbMonitor 20-29

FHPurgeTask 20-29

FHServer 20-29

GPF 20-29

GpfPurgeTask 20-29

INVDbEngine 20-29

INVDbMonitor 20-29

InventoryCollector 20-29

IPIUDataServer 20-30

IPIUDbEngine 20-30

IPIUDbMonitor 20-30

IPSLAPurgeTask 20-30

IPSLAServer 20-30

ITMCTMStartup 20-30

ITMDiagServer 20-30

ITMOGSServer 20-30

IVR 20-30

NOTSServer 20-30

OMHealthMonitor 20-30

PIFServer 20-30

PTMServer 20-30

QoVMServer 20-30

QOVR 20-30

QOVRDbEngine 20-30

QOVRDbMonitor 20-30

QOVRMultiProcLogger 20-30

SDRPurgeTask 20-30

SIRServer 20-30

SRSTServer 20-30

STServer 20-30

TISServer 20-30

TopoServer 20-31

VHMIntegrator 20-31

VHMServer 20-31

VsmServer 20-31

user roles 1-23

window, working with 1-18

Cleared by field 3-17

clearing

alerts, from

Alert Details 3-29, 3-31, 3-33

Alerts and Events display 3-27

Service Quality Alert Details 4-7

Service Quality Alerts display 4-4

alerts, timing of 3-6, 3-29, 3-31, 3-33

events

from Service Quality Alert Details 4-10

timing of 20-7

cloning a notification group 15-22

cluster events, in Alert and Event History reports 1-10

cluster name, changing F-2

CME, defined 5-4

CodeRedEntry event, description and trigger E-11

CodeRedStateEntered event, obsolete E-62

CodeYellowStateEntered event, obsolete E-62

Common Services groups 17-1, 17-9

community string

rights, setting on media server F-2

ComponentDown event, description and trigger E-12

configuring

applications, for synthetic tests 9-3

client, for Operations Manager 1-24

IP phones, for synthetic tests 9-4

LDAP server 16-43

logging 20-12

Operations Manager 20-1

Personalized Report 14-1, 14-3

polling 19-1

Provisioning Manager 21-6

RTMT on CCM F-5

schedules, daily purging 20-11

Service Monitor 21-5

Service Statistics Manager 21-8

SNMP

on Catalyst devices 20-5

on IOS-based devices 20-4

synthetic tests 9-3

thresholds 19-1

thresholds, MOS level 20-7

ConnectionToDistributorFailed event, obsolete E-62

connectivity details

hop count 2-9

neighbor 2-9

contained devices, how Operations Manager handles 16-19

containing devices, how Operations Manager handles 16-19

CPALoginFailureThresholdExceeded event, description and trigger E-13

CPATransferFailedThresholdExceeded event, description and trigger E-13

CPAVoicemailThresholdExceeded event, description and trigger E-13

CPUPegging

threshold mapping for RTMT 19-35

CPU usage records

Cisco DPA J-17

Cisco IOS gatekeeper J-19

Cisco IOS gateway J-19

Cisco Unified CallManager J-6

server

Cisco IP Contact Center J-61

Cisco Unity J-61

Cisco Unity Connection J-61

CPUUtilizationExceeded event, description and trigger E-14

cpuUtilizationExceeded event, obsolete E-62

creating

device groups 17-12, 17-15

phone status tests 8-4

self-signed security certificates 20-24

credentials

device, editing 16-32

for Cisco Unified CallManager 16-42

CriticalServiceQualityIssue event, description and trigger E-15

CTI applications 13-9

CTIDeviceNotRegistered event, obsolete E-62

CTILinkDown event, description and trigger E-15

CUEApplicationStatusChange event, description and trigger E-15

CUEBackupFailed event, description and trigger E-16

CUECallAgentConnectionLost event, description and trigger E-16

CUENTPIssue event, description and trigger E-17

CUEResourceExhausted event, description and trigger E-17

CUESecurityIssue event, description and trigger E-17

CUEStorageIssue event, description and trigger E-18

customizing

event names 15-26

customizing the Alerts and Events display

filtering 3-2

views, selecting 3-2

customizing the IP Phone Outage Status display 5-5

filtering 5-5

views, selecting 5-5

customizing threshold settings 19-31

D

daemon manager, restart 20-42

daily purging schedules, configuring 20-11

database

problems with 2.0.2 20-27

database icons, Service Level View

replication failure 2-13

replication success 2-13

databases in Operations Manager

itemEPM (event promulgation) 20-19

itemFH (Alert History) 20-19

ItemInv (inventory) 20-19

Itemipiu (IP phone information) 20-19

password for, changing 20-19

purging schedule for 20-11

qovr (Service Monitor) 20-19

Data Jitter (Enhanced UDP) tests, record format J-66

data jitter test

Cisco IOS version required 11-2

DataPhysicalDiskDown event, description and trigger E-18

DataPurge, Operations Manager-related CiscoWorks process 20-29

date and time

on Operations Manager client 1-18

on Operations Manager server 1-18

DBReplicationFailure event, description and trigger E-18

D Channel Out of Service event, description and trigger E-19

DCR

and physical discovery 16-5

configuring 16-15

deleted devices and 16-38

synchronization with Operations Manager 16-14, 16-17

automatic 16-20

manual 16-21

understanding 16-4

DCR, Display Name 16-19

DDV. See Detailed Device View

deactivating a view 6-2

deleting

batch tests 10-8

devices 16-38

groups 17-32

IP SLA-enabled device 18-5

node-to-node tests 11-15

notification group 15-23

phone status tests 8-7

Service Monitor 21-5

SRST tests 18-5

synthetic tests 9-23

views 6-3

Detailed Device View (DDV) 3-17

ACS and 16-2

Alert Details, launching 3-20

device center, launching 3-20

device elements, viewing in detail 3-21

information by device class 3-22

device monitoring, suspending or resuming 3-24

for device components 3-26

for devices 3-25, 16-37

launching from Device Report 16-35

launching from IP Phone Outage Status display 5-4

launching from Service Level View 2-22

Launch Tools menu, using 3-20

layout 3-19

log files, where located 20-13

node-to-node test, configuring 3-20

origin of inventory and device information (VHMInteractor) 20-31

Path Analysis Tool, launching 3-20

performance counters shown in

BRI Channel Status for CCM GW A-2

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-9

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-7

CCM - Location Usage A-10

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-12

CCM Port and CPU Usage A-5

CCM - Transcoder A-12

CCM Usage A-8

Cisco Analog Access A-13

Cisco CallManager A-3

Cisco CallManager Attendant Console A-13

Cisco IPCC Router Usage A-13

Cisco Messaging Interface A-14

Cisco SRST Usage A-14

Cisco TFTP Server A-14

CME Usage A-15

Consolidated DSP Usage A-15

CPU Usage A-15

CU Connection Usage A-17

CUE Usage A-17

CU Usage A-17

DPA Port and CPU Usage A-18

DSP Usage A-19

E1 CAS Channel Status for IOS GW A-19

E1 PRI Channel Status for CCM GW A-19

E1 PRI Channel Status for IOS GW A-20

E1 PRI Usage for CCM GW A-20

FXO Port Usage for CCM GW A-20

FXS Port Usage for CCM GW A-21

Gatekeeper Zone Statistics A-21

Hardware Conference Bridge A-22

IOS GW Port Usage A-6

Memory Usage A-23

Server Memory Usage A-23

SIP Device Usage A-24

Software Conference Bridge A-24

T1 CAS Channel Status for CCM GW A-25

T1 CAS Channel Status for IOS GW A-25

T1 CAS Usage for CCM GW A-26

T1 PRI Channel Status for CCM GW A-26

T1 PRI Usage for CCM GW A-27

performance graphs, launching from 3-20

polling settings, configuring 3-20

SRST test, configuring 3-20

starting, from Alerts and Events window 3-18

starting, from Service Level View 2-22

synthetic test, configuring 3-20

System Information Pane, missing value 3-20

thresholds, configuring 3-20

device

adding in Service Level View 2-29

deleting in Service Level View 2-29

finding in Service Level View 2-5

prerequisites 16-2

resuming in Service Level View 2-29

states, defined 16-16

suspending in Service Level View 2-28

unreachable 3-7

unresponsive 3-7

DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 2-15

Device and Credentials Repository. See DCR

device-based notifications 15-10

device center

launching from Alert Details 3-12

launching from Detailed Device View 3-20

device details, viewing 3-21

device groups, managing 17-1

(see also devices, managing) 16-1

about groups 17-1

ACS and 16-2

Common Services system-defined groups, working with 17-8

creating and editing groups 17-11

creating 17-12, 17-15

group membership, finalizing 17-28

group properties, editing 17-19

group summary, viewing 17-28

CS@ groups, defined 17-2

deleting groups 17-32

details of, viewing 17-29

editing 17-11

granting access to

all users 17-13, 17-16, 17-18

single user 17-13, 17-16, 17-18

Group Administration and Configuration page 17-10

group membership

details, viewing 17-30

refreshing 17-31

OM@ groups, defined 17-2

Operations Manager system-defined groups, working with 17-3

rules, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

system-defined groups, working with 17-3

78XX Media Servers 17-3

Access Port Groups 17-3

Cisco Unified CallManager or Cluster 17-4

Cisco Unified Communications Applications 17-4

Digital Voice Gateways 17-5

Gatekeepers 17-5

H323 Gateways 17-6

Interface Groups 17-6

IP SLA Devices 17-6

MGCP Gateways 17-6

Phones with tests configured 17-7

SRST Devices 17-7

Switches with phones connected 17-7

Trunk Port Groups 17-7

Voice Gateways 17-8

Voice Mail Gateways 17-8

user-defined groups, working with

Access Port Groups 17-10

Interface Groups 17-10

Trunk Port Groups 17-10

device limits 1-24, 20-9

devices

contained and containing, how Operations Manager handles 16-19

discovery 16-39

duplicate 16-19

monitored, IP addresses for 16-22

neighbor 2-9

overriding groups for 19-6

polling and thresholds 19-8

devices, importing

into Operations Manager

automatically 16-20

manually 16-21

devices, limiting access to 17-3

devices, managing 16-1

about Device Management 16-1

ACS and 16-2

ACS device-based filtering 20-22

deleting devices 16-38

Detailed Device View, understanding 16-35

device details, viewing 16-34

device management, definition 1-11

device summary, displaying 16-16

device support 20-19

discovery status, viewing 16-42

getting started 16-1

groups 17-1

how to start 1-12

importing devices

ports and interfaces that Operations Manager manages 16-4

types of devices that Operations Manager monitors 16-3

inventory, collecting 16-33

log files for, where located 20-14

naming 16-19

overview 1-11

SNMP timeout and retries, modifying 16-43

understanding 16-16

device support 20-19

device types

mapping to devices in notifications 15-24

DfmBroker, Operations Manager-related CiscoWorks process 20-29

DfmServer, Operations Manager-related CiscoWorks process 20-29

Dial-Tone synthetic tests

about 9-2

adding 9-7

diamond icons

on Alerts and Events display 3-8

on IP Phone Outage Status display 5-4

discovery

IP phone inventory collection 16-40

IP phone movement tracking 13-28

monitored devices, inventorying 16-39

physical, running 16-9, 16-10

schedule log files, where located 20-14

status, for devices 16-42

DNS names, resolving 16-19

DPAPortCallManagerLinkDown event, description and trigger E-19

DPAPortTelephonyLinkDown event, description and trigger E-19

dropped events 3-10

DSP usage records J-23

duplicate

device name 16-22

IP address

for IP phone 13-26

IP address, for device 16-19

MAC address, for IP phone 13-26

Duplicate IP Address event, description and trigger E-19

E

Echo tests

Ping Echo tests 11-6

UDP Echo tests 11-8

editing

batch tests 10-8

device credentials 16-32

groups 17-11

inventory collection schedule

for devices 16-40

for phones 16-41

polling parameters 19-13

thresholds 19-29

views 6-2

e-mail

notifications 15-4

notifications, preventing blocking 20-11

responding to an alert 3-30

responding to an event 3-32

SMTP server, specifying for 20-11

email notification

for audit logs 20-41

Emergency Call synthetic test

about 9-2

adding 9-12

emergency responder information, recording 9-26

Emergency Responder in SLV 2-7

End-to-End Call synthetic test

about 9-2

adding 9-9

ephone type, UC500 router configuration 16-3

ephone usage records J-39

EPMDbEngine, Operations Manager-related CiscoWorks process 20-29

EPMDbMonitor, Operations Manager-related CiscoWorks process 20-29

EPMServer, Operations Manager-related CiscoWorks process 20-29

error messages

node-to-node testing J-63

performance graphing 7-11

performance polling J-63

event details

obtaining from Alert Details 3-8

obtaining from Service Quality Alert Details 4-6

event flooding

rules E-68

understanding E-67

Event History

Alert and Event History, understanding 12-12

launching from Service Quality Alert Details 4-7

Service Quality History Report, exporting 12-15

Service Quality Report, scheduling 12-15

event names, customizing 15-26

Event Processing Adapter log files, where located 20-14

Event Promulgation Module log files, where located 20-14

events

activating cluster-level F-5

clearing

from Service Quality Alert Details 4-10

from Service Quality Event Details 4-8

clearing automatically, from Service Quality Alerts 20-7

dropped 3-10

e-mailing

from Alert Details 3-32

flooding, control E-64, E-67

from node-to-node tests 11-15

obsolete

CiscoTranscoderAvailResourceLow E-62

Resumed event E-63

SYSLOGNotificationEvent E-64

TooManyInboundPortsActive E-64

TooManyOutboundPortsActive E-64

TooManyUnityPortsActive E-64

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-3

AvailableLicenseLow E-37

AverageLatency_ThresholdExceeded E-3

BackupActivated E-62

CCMEDown E-3

CCMEEphoneDeceased E-4

CCMEEphoneLoginFailed E-4

CCMEEphoneRegistrationFailed E-4

CCMEKeyEphoneRegistrationChange E-5

CCMELivefeedMOHFailed E-6

CCMEMaximumConferencesExceeded E-6

CCMENightServiceChange E-6

CCMEStatusChange E-7

CCMLineLinkDown E-62

CiscoCCMAttendentConsoleHeartBeat
Exceeded E-62

CiscoMessagingInterfaceHeartBeat
Exceeded E-62

CiscoTftpHeartBeatExceeded E-62

CodeRedStateEntered E-11

ComponentDown E-12

ConnectionToDistributorFailed E-62

CPALoginFailureThresholdExceeded E-13

CPATransferFailedThresholdExceeded E-13

CPUUtilizationExceeded E-14, E-62

CriticalServiceQualityIssue E-15

CTILinkDown E-15

CUEApplicationStatusChange E-15

CUEBackupFailed E-16

CUECCMConnectionLost E-16

CUENTPIssue E-17

CUEResourceExhausted E-17

CUESecurityIssue E-17

CUEStorageIssue E-18

DataPhysicalDiskDown E-18

DBReplicationFailure E-18

DPAPortCallManagerLinkDown E-19

DPAPortTelephonyLinkDown E-19

Duplicate E-19

ExceededMaximumUptime E-62

ExcessiveDAFaults E-62

ExcessiveTFTPRequestsAborted E-62

FanDegraded E-20

FanDown E-20

Flapping E-21

HardwareConferenceOutOfResources E-62

HeartBeatThresholdExceeded E-62

HighAnalogPortUtilization E-22

HighBackplaneUtilization E-22

HighBroadcastRate E-23

HighBufferMissRate E-23

HighBufferUtilization E-23

HighCapacityUtilization E-62

HighCollisionRate E-23

HighDigitalPortUtilization E-24

HighDiscardRate E-25

HighErrorRate E-25

HighPortUtilization E-26

HighPriorityQueueFull E-62

HighQueueDropRate E-62

HighResourceUtilization E-27

HighRouteGroupUtilization E-63

HighRouteListUtilization E-63

HighUtilization E-28

HTTPInaccessible E-28, E-29

IDEATAPhysicalDiskDown E-30

InformAlarm E-30, E-31

InsufficientFreeHardDisk E-63

InsufficientFreeMemory E-63

InsufficientFreePhysicalMemory E-63

InsufficientFreeVirtualMemory E-63

InterfaceOperationallyDown E-31, E-32, E-63

IPCCNotifications E-32

JitterDS_ThresholdExceeded E-33

LostContactWithCluster E-35

LowPriorityQueueFull E-63

MajorAlarm E-38

MinorAlarm E-39

MOHConnectionsLost E-63

MOHOutOfResources E-63

MTPOutOfResources E-63

MWIOnTimeExceeded E-40

NicDown E-40

NodeToNodeTestFailed E-40

NormalPriorityQueueFull E-63

OperationallyDown E-42

OutboundBusyAttemptsThreshold
Exceeded E-63

OutOfRange E-42

PacketLossDS_ThresholdExceeded E-43

PhoneReachabilityTestFailed event E-43

PimDown E-45

PortsOutOfServiceThresholdExceeded E-63

PowerSupplyDegraded E-45

PowerSupplyDown E-45

QualityDroppedBelowThreshold E-46

RegistrationResponseTime_Threshold
Exceeded E-46

RepeatedRestarts E-46

Resumed E-63

RingBackResponseTime_Threshold
Exceeded E-47

RoundTripResponseTime_Threshold
Exceeded E-47

RouteGroupExhausted E-63

RouteListExhausted E-48

SCSIControllerDown E-49

SCSIDriveDown E-50

SensorDown E-51

ServiceDown E-52

ServicePartiallyRunning E-63

ServiceQualityIssue E-52

SoftwareConferenceOutOfResources E-63

SRSTEntered E-53

SRSTRouterFailure E-54

SRSTSuspected E-54

StateNotNormal E-54

Suspended E-64

SyntheticTestFailed E-55

SYSLOGNotificationsEvent E-64

TemperatureHigh E-56

TemperatureSensorDegraded E-56

TemperatureSensorDown E-57

TotalTimeUsedThresholdExceeded E-58

TranscoderConferenceOutOfResources E-64

UMRCommunicationError E-59

UnityFailOverOccured E-60

UnityPortHung E-64

Unresponsive E-61

VoicePortOperationallyDown E-61

Service Quality

CriticalServiceQualityIssue E-15

ServiceQualityIssue E-52

stored Alert History on, obtaining all 12-7

searching by alert ID 12-9

searching by date 12-10

searching by device 12-8

searching by event ID 12-7

searching by group 12-9

stored Service Quality History on, obtaining all 12-15

searching by Cisco 1040 ID 12-17

searching by codec 12-17

searching by date 12-18

searching by destination 12-16

searching by MOS 12-16

searching by phone model 12-17

suppressing E-64

unsuppressing E-64

when high CPU utilization occurs 3-10

ExceededMaximumUptime event, obsolete E-62

ExcessiveDAFaults event, obsolete E-62

ExcessiveFragmentation event, description and trigger E-19

ExcessiveTFTPRequestsAborted event, obsolete E-62

ExpertAdvisorySystemDown event, description and trigger E-20

exporting

Alert and Event History reports, automatically 12-3

batch test results 10-11

data from reports 1-21

devices 16-14

IP phone outage status reports, automatically 13-27

node-to-node test details 11-18

Personalized Report, automatically 14-13

Service Quality History reports, automatically 12-15

video phone status change reports, automatically 13-47

F

FanDegraded event, description and trigger E-20

FanDown event, description and trigger E-20

FAT partitions 20-17

FHDbEngine, Operations Manager-related CiscoWorks process 20-29

FHDbMonitor, Operations Manager-related CiscoWorks process 20-29

FHPurgeTask, Operations Manager-related CiscoWorks process 20-29

file ownership 20-17

filters

in Service Quality Alerts display 4-5

resetting, in Service Quality Alerts 4-5

filters, in

Alerts and Events display 3-2

IP Phone Outage Status display 5-5

IP phone reports 13-14

video phone report 13-40

flapping and restarts, how Operations Manager calculates H-1

Flapping event, description and trigger E-21

flooding, event control E-64, E-67

format of import file

for batch test 10-2

for node-to-node test 11-13

for phone status test 8-5

for SRST test 18-6

for synthetic test 9-16

G

gatekeeper registration delay test

adding 11-9

Cisco IOS version required 11-2

IP SLA version required 11-2

gatekeepers

Cisco IOS performance polling records J-5

CPU usage records J-19

memory usage records J-21

utilization statistics 7-2

zone usage records J-18

gateways

Cisco IOS, utilization statistics for 7-2

CPU usage records J-19

MGCP port usage records 7-2

generic interface and port performance threshold categories 19-45

broadcast threshold 19-45

collision threshold 19-46

discard threshold 19-46

error threshold 19-46

error traffic threshold 19-46

queue drop threshold 19-46

utilization threshold 19-46

getting started

with Service Level View 2-1

getting started with Operations Manager 1-16

alerts, responding to 1-24

objects and groups, selecting 1-22

Operations Manager windows, working with 1-17

CiscoWorks window 1-18

dates and times displayed 1-18

Enter key versus buttons 1-18

Help, using 1-18

multiple windows 1-18

page not displayed, reasons for 1-18

performance graphs 7-1

reports 1-19

displays with more than 1,000 records 1-20

exporting data from 1-21

paging and sorting 1-20

printing 1-22

security alerts, responding to 1-24

user roles, understanding 1-23

GPF, Operations Manager-related CiscoWorks process 20-29

GpfPurgeTask, Operations Manager-related CiscoWorks process 20-29

Graphics Utility, log files, where located 20-14

graphs

launching

from Alert Details 3-12

from Detailed Device View 3-20

graphs. See performance graphs

groups

Common Services

overview 17-1

system-defined 17-9

configuring from Service Level View 2-30

H

HardwareConferenceOutOfResources event, obsolete E-62

HeartBeatThresholdExceeded event, obsolete E-62

HighAnalogPortUtilization event, description and trigger E-22

HighBackplaneUtilization event, description and trigger E-22

HighBroadcastRate event, description and trigger E-23

HighBufferMissRate event, description and trigger E-23

HighBufferUtilization event, description and trigger E-23

HighCapacityUtilization event, obsolete E-62

HighCollisionRate event, description and trigger E-23

HighDigitalPortUtilization event, description and trigger E-24

HighDiscardRate event, description and trigger E-25

HighErrorRate event, description and trigger E-25

HighPortUtilization event, description and trigger E-26

HighPriorityQueueFull event, obsolete E-62

HighQueueDropRate event, obsolete E-62

HighResourceUtilization event, description and trigger E-27

HighRouteGroupUtilization event, obsolete E-63

HighRouteListUtilization event, obsolete E-63

HighUtilization event, description and trigger E-28

hop-by-hop latency, viewing 2-23

HTTPInaccessible event, description and trigger E-28

I

IAJitterDS_ThresholdExceeded event, description and trigger E-29

IBMDiskTrapEvent, description and trigger E-29

ICMP polling G-1

coordinating SNMP polling with G-3

how Operations Manager calculates polling intervals G-3

IDEATAPhysicalDiskDown event, description and trigger E-30

IDUs (Incremental Device Updates)

general information 20-19

import file format

for batch tests 10-2

for node-to-node tests 11-13

for phone status tests 8-5

for SRST tests 18-6

for synthetic tests 9-16

ImportFiles directory

and batch tests 10-2

and node-to-node tests 11-11

and synthetic tests 9-16

location of 9-16

importing

batch tests 10-2

devices from the DCR

troubleshooting 16-24

node-to-node tests 11-11

phone status tests 8-4

SRST information 18-5

synthetic tests 9-16

InformAlarm event, description and trigger E-30

installing Windows SNMP Service 20-33

InsufficientFreeHardDisk event, description and trigger E-31

InsufficientFreeHardDisk event, obsolete E-63

InsufficientFreeMemory event, description and trigger E-31

InsufficientFreeMemory event, obsolete E-63

InsufficientFreePhysicalMemory event, obsolete E-63

InsufficientFreeVirtualMemory event, description and trigger E-32

InsufficientFreeVirtualMemory event, obsolete E-63

interface and port flapping threshold categories 19-46

interface and port performance threshold categories

broadcast threshold 19-45

collision threshold 19-46

discard threshold 19-46

error threshold 19-46

error traffic threshold 19-46

queue drop threshold 19-46

Interface Groups, threshold settings, customizing for 19-31

InterfaceOperationallyDown event, obsolete E-63

interfaces

overriding groups 19-6

polling and thresholds 19-8

InvalidResponse E-63

INVDbEngine, Operations Manager-related CiscoWorks process 20-29

INVDbMonitor, Operations Manager-related CiscoWorks process 20-29

Inventory Analysis report

for IP phones

understanding 13-11

when to use 13-2

for video phones

understanding 13-38

when to use 13-29

inventory collection

schedule, for devices

editing 16-40

resuming 16-40

suspending 16-40

schedule, for phones

deleting 16-41

editing 16-41

Inventory Collection in Progress device state, defined 16-16

InventoryCollector, Operations Manager-related CiscoWorks process 20-29

Inventory Collector log files for, where located 20-15

Inventory database (itemInv), changing password for 20-19

Inventory Interactor log files, where located 20-15

Inventory Services log files, where located 20-15

IP addresses

duplicate 16-19

for monitored devices 16-22

IP Address Report, viewing 16-22

IPCCDualStateNotification event, description and trigger E-32

IPCC Enterprise

utilization statistics 7-3

IPCCSingleStateNotification event, description and trigger E-32

IP Communicators report, understanding 13-11

IPIUDataServer, Operations Manager-related CiscoWorks process 20-30

IPIUDbEngine, Operations Manager-related CiscoWorks process 20-30

IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-30

IP phone outage status, log files for, where located 20-14

IP Phone Outage Status display 5-1

alert details, obtaining 5-4

customizing 5-5

filtering 5-5

views, selecting 5-5

DDV, launching 5-4

how and when to use 5-1

layout 5-2

overview 1-9

selecting views in 5-5

starting 5-1

using 5-1

IP phone outage status reports

exporting, automatically 13-27

purging, manually 13-27

IP phone reports

filtering 13-14

launching a web interface from 13-18

overview of 13-1

understanding 13-11

IP phones

Cisco 7960, and synthetic tests 9-3

Cisco Unified CallManager, associated with 2-22

Cisco Unified CallManager Express, associated with 2-22

configuring for synthetic tests 9-4

phone extension numbers, recording 9-5

target phone requirements, meeting 9-4

disconnected from switch 5-1

extensions, multiple, and phone status tests 8-5

in SRST mode 5-1

inventory collection, understanding phone movement tracking 13-28

inventory collection schedule 16-40

adding 16-41

editing 16-41

viewing 16-40

lines, shared, and phone status tests 8-5

maximum number supported 20-9

searching for 13-1

unregistered 5-1

web interface, launching 13-18

IP phones, managing

configuring for synthetic tests 9-4

Phone Registration synthetic tests

about 9-2

adding 9-7

IP SLA 8-1

API library 20-14

definition 1-9

IP SLA Responder 18-3

ping 8-1

versions required for node-to-node tests 11-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-30

IPSLAServer, Operations Manager-related CiscoWorks process 20-30

itemEPM database 20-19, 20-27

itemFh database 20-27

itemInv database 20-27

Itemipiu database 20-19

ITMCTMStartup, Operations Manager-related CiscoWorks process 20-30

ITMDiagServer, Operations Manager-related CiscoWorks process 20-30

ITMOGSServer, Operations Manager-related CiscoWorks process 20-30

IVR, Operations Manager-related CiscoWorks process 20-30

J

jitter, Service Quality alert, caused by 4-7

JitterDS_ThresholdExceeded event, description and trigger E-33

JitterSD_ThresholdExceeded event, description and trigger E-33

K

key ephone usage records J-39

L

Launch Tools menu

on Alert Details page 3-12

on Detailed Device View 3-20

LDAP server, configuring 16-43

licenses

limitations on Diagnostics tab 15-3

licensing

device limits 1-24

Service Monitor 4-1

system limits 20-9

LocationBWOutofResources event, description and trigger E-33

log file

maintaining 20-31

log files

maximum size before overwrite 20-13

viewing and maintaining 20-13

where located

adapterServer.log 20-14

ADD.log 20-13

CiscoCallManagerOrClusterGroupingError.log 20-15

DDV.log 20-13

DeviceManagement.log 20-14

dfmEvents.log 20-14

EPM.log 20-14

FHCollector.log 20-13

FHUI.log 20-13

Interactor.log 20-15

InventoryCollector.log 20-15

ipthr.log 20-16

nos.log 20-16

PhoneReachability.log 20-14

Poller.log 20-13

PollingThresholdAdapter.log 20-16

Rediscovery.log 20-14

SRST monitoring logs 20-16

STIntegratorUI.log 20-17

TGU.log 20-14

TISServer.log 20-15

vgm.log 20-17

vhmEvents.log 20-14

VHMSTIntegrator.log 20-17

VHMSTIntegratorOperation.log 20-17

logging, configuring 20-12

LogPartitionHighWaterMarkExceeded

threshold mapping for RTMT 19-35

LogPartitionLowWaterMarkExceeded

threshold mapping for RTMT 19-35

LostContactWithCluster event, description and trigger E-35

LowActivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-35

LowAvailableDiskSpace

threshold mapping for RTMT 19-35

LowAvailableInboxLicenses, description and trigger E-36

LowAvailableSubscriberLicenses event, description and trigger E-37

LowAvailableVirtualMemory

threshold mapping for RTMT 19-35

LowInactivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-35

LowPriorityQueueFull event, obsolete E-63

LowSwapPartitionAvailableDiskSpace

threshold mapping for RTMT 19-35

M

mailbox usage records, for Cisco Unity Express J-37

MajorAlarm event, description and trigger E-38

map display

Service Level View 2-7

using 2-7

MDF type 16-19

media servers, setting up for use with Operations Manager F-1

Cisco Unified Communications Manager F-2

Cisco Unified Communications Manager cluster name, changing F-2

syslog receiver F-3

MeetingPlaceSwAlarm event, description and trigger E-39

memory, perfmon counter object B-16

memory usage records

Cisco IOS gatekeeper J-21

Cisco IOS gateway J-21

Cisco Unified CallManager Express J-21

Cisco Unity Express J-21

server

Cisco IP Contact Center J-59

Cisco Unified CallManager J-59

Cisco Unity J-59

Cisco Unity Connection J-59

SRST devices J-21

Message-Waiting Indicator synthetic test

about 9-3

failure, after Cisco Unified CallManager upgrade 9-16

information for, recording 9-27

metrics. See statistics

MIB log file, viewing 20-34

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-16

notification MIB, definition D-1

polled B-1, J-1

MinorAlarm event, description and trigger E-39

modifying

device count limit for reports 2-15

notification group

device-based 15-10

Service Quality-based 15-14

MOHConnectionsLost event, obsolete E-63

MOHOutOfResources event, obsolete E-63

Monitored device state, defined 16-16

monitoring

Operations Manager process health 20-37

Monitoring Dashboards

active views 6-1

overview 1-7

Monitoring Suspended device state, defined 16-16

MOS

threshold, violated E-15

violation trap E-52

MosCQDS_ThresholdExceeded event, description and trigger E-39

MosLQDS_ThresholdExceeded event, description and trigger E-39

MTPOutOfResources event, obsolete E-63

MWIOnTimeExceeded event, description and trigger E-40

N

names, devices' 16-19

neighbor device, viewing 2-9

NicDown event, description and trigger E-40

NMSROOT

about 20-17

directory, where located 9-16, 18-6

NodeToNodeTestFailed event, description and trigger E-40

node-to-node test graphs, configuring from Service Level View 2-27

node-to-node tests

adding multiple tests

test files, formatting for import 11-13

test Import file, creating 11-12

adding single test 11-2

gatekeeper registration delay 11-9

Ping Echo 11-6

Ping Path Echo 11-7

UDP Echo 11-8

configuring

from Alert Details 3-12

from Detailed Device View 3-20

from Service Level View 2-27

data files

error messages J-63

format of J-63

location of J-1

naming convention J-1

data files, managing

applications that require exclusive lock on 11-21

automatic purging of 11-20

backing up 11-21

saving to another system 11-21

deleting a test 11-15

failures, listed 20-9

graphs

available statistics for 7-4

configuring from Service Level View 2-27

overview 1-10

Personalized Report, including in 14-1

statistics 7-4

working with 11-1

NormalPriorityQueueFull event, obsolete E-63

notification

mapping device types 15-24

notification group

cloning 15-22

deleting 15-23

device-based

adding 15-10

modifying 15-10

Service Quality-based

adding 15-14

modifying 15-14

viewing 15-22

notification groups

guidelines 15-10

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-16

notifications 15-1

configuring 15-7

e-mail, preventing blocked 20-11

e-mails, sending as 15-4

event names, customizing 15-26

event sets, configuring 15-5

overview 1-11

resuming 15-23

SNMP traps, sending as 15-3

suspending 15-23

syslogs, sending as 15-4

understanding 15-1

Notifications, log files for, where located 20-16

NOTSServer, Operations Manager-related CiscoWorks process 20-30

O

object groups. See device groups, managing 17-1

obsolete events

CiscoTranscoderAvailResourceLow E-62

SYSLOGNotificationEvent E-64

TooManyInboundPortsActive E-64

TooManyOutboundPortsActive E-64

TooManyUnityPortsActive E-64

obsolete Resumed event E-63

OMHealthMonitor

email notification of audit logs 20-41

stopping and restarting 20-38

online help, using 1-18

OperationallyDown event, description and trigger E-42

Operations Manager

upgrading to 2.2 20-26

Operations Manager, configuring and administering 20-1

changes, applying 20-3

Operations Manager Configuration, using 20-1

scheduled tasks 20-3

SNMP traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

System Status report, viewing 20-8

Operations Manager event names, customizing 15-26

Operations Manager ping, enabling 8-7

OutboundBusyAttemptsThresholdExceeded event, obsolete E-63

OutOfRange event, description and trigger E-42

overriding groups

devices 19-6

interfaces 19-6

port 19-6

P

packet loss, Service Quality alert, caused by 4-7

PacketLossDS_ThresholdExceeded event, description and trigger E-43

PacketLossSD_ThresholdExceeded event, description and trigger E-43

Partially Monitored device state

caused by 16-25

defined 16-16

password for Operations Manager databases, changing 20-19

Path Analysis Tool, launching 2-23

from Service Level View 2-23

Path Analysis Tool, launching, from Alert Details 3-12

Path Analysis Tool, launching, from Detailed Device View 3-20

Path Echo tests. See Ping Path Echo tests 11-7

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-14

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-8

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-7

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-13

Cisco MTP server B-14

Cisco Personal Assistant B-14

Cisco SIP B-15

Cisco Software Conference Bridge device B-15

Cisco TFTP B-16

Cisco transcode device B-16

Cisco Unified CallManager B-4

Cisco Unity B-16

processor B-17

voice applications

memory B-16

processor B-17

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 20-31

performance graphs

and polling 19-25

error messages 7-11

how to use 7-1

launching from Service Level View 2-24

merged 7-9

default 7-9

scaled 7-9

showing all 7-9

troubleshooting 7-5

utilization statistics

node-to-node tests 7-4

node-to-node-tests 7-4

working with 7-7

performance polling

data files

format of J-2

location of J-1

naming convention J-1

disabling 19-13

enabling 19-13

error messages J-63

graphs, troubleshooting 7-10

voice utilization settings for 19-25

performance statistics, displaying 7-1

Permissions Report, CiscoWorks 1-23

Personalized Report

configuring 14-1, 14-3

definition 14-1

exporting, automatically 14-13

scheduling 14-13

summary 14-4

using 14-1

phone, finding in Service Level View 2-5

phone reachability log files, where located 20-14

PhoneReachabilityTestFailed event, description and trigger E-43

phone report, launching from Service Level View 2-22

phone status tests

adding a phone status test 8-4

compared to

phone tests, batch 10-12

deleting 8-7

details, viewing 8-7

failures, listed 20-9

getting started 8-1

before you add a test 8-2

maintaining tests 8-2

import file format 8-5

modifying 8-6

overview 1-9

Personalized Report, including in 14-1

scheduling 8-4, 8-7

phone tests, batch

defined 10-12

using 10-1

phone tests, compared to

phone status tests 10-12

synthetic tests 10-12

physical connectivity, viewing 2-9

physical discovery

and DCR 16-5

and ping sweep 16-9, 16-10

and seed devices 16-9, 16-10

PIFServer, Operations Manager-related CiscoWorks process 20-30

PimDown event, description and trigger E-45

ping

enabling Operations Manager 8-7

IP SLA 8-1

ping echo tests

adding 11-6

Cisco IOS version required for 11-2

IP SLA version required for 11-2

ping path echo tests

adding 11-7

record format

for end-to-end statistics J-66

for hop-by-hop statistics J-65

polling

ACS and 19-12

and user-defined groups 19-25

applying configuration changes 19-61

changing settings 19-8, 19-11

creating read-only user for CCM 16-6

4.x 16-6

5.0+ 16-7

customizing

access port settings 19-31

interface group settings 19-31

trunk group settings 19-31

data settings 19-18

how settings are applied 19-2

performance J-2

polling, data settings

access port settings

minimum and maximum values 19-19

usage notes for 19-19

connector port settings

minimum and maximum values 19-19

usage notes 19-19

environment settings

minimum and maximum values 19-19

usage notes 19-19

processor and memory utilization settings

minimum and maximum values 19-19

usage notes 19-19

reachability settings

minimum and maximum values 19-19

polling, voice health settings

by device group 19-21

minimum and maximum values 19-21

polling, voice utilization settings 19-25

by device group 19-25

Polling and Threshold Adapter log files, where located 20-16

polling and thresholds 19-1

about 19-1

ACS and 19-28

changing settings 19-8, 19-11

configuring 19-1

ICMP polling G-1

ICMP polling, coordinating SNMP polling with G-3

parameters, managing

changes, how applied 19-17

default polling parameters, restoring 19-18

device functions and polling settings, understanding 19-18

editing 19-13

viewing 19-12

priorities, setting 19-3

settings applied to devices 19-2

SNMP polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

thresholds, managing 19-27

default values, restoring 19-33

editing 19-29

threshold parameter and event matrix values 19-57

viewing 19-28

See also threshold parameters, minimum and maximum settings 19-57

See also polling settings for device functions 19-18

polling rates

changing RTMT F-5

polling settings

configuring

from Alert DetailsAlert Details page 3-12

from Detailed Device View 3-20

from Service Level View 2-28

data settings

by device group 19-20

environment 19-19

ports and interfaces 19-19

processor and memory 19-19

reachability 19-19

voice health settings

by device group 19-21

voice utilization settings

by device group 19-25

which applied 19-2

ports

Operations Manager incoming ports (table) 20-6

overriding groups 19-6

types supported by

Cisco IOS gateway J-11

Cisco Unified CallManager J-6

MGCP gateway J-9

usage records

Cisco IOS gateway J-11

Cisco Unified CallManager J-6

Cisco Unity Connection J-57

MGCP gateway J-9

ports and interfaces that Operations Manager manages 16-4

PortsOutOfServiceThresholdExceeded event, obsolete E-63

port usage records, for Cisco Unity J-40

PowerSupplyDegraded event, description and trigger E-45

PowerSupplyDown event, description and trigger E-45

prerequisites

device 16-2

printing

batch test results 10-11

node-to-node test details 11-18

reports 1-22

processed SNMP traps C-1

processes in Operations Manager, monitoring 20-37

processor, perfmon counter object B-17

protocols used by Operations Manager 20-6

Provisioning Manager

accessing 21-6

adding link from Operations Manager 21-6

deleting link from Operations Manager 21-8

editing server parameters 21-7

launching a home page from Operations Manager 21-8

PTMServer, Operations Manager-related CiscoWorks process 20-30

purging schedule, configuring 20-11

Q

QoVMServer, Operations Manager-related CiscoWorks process 20-30

QOVR, Operations Manager-related CiscoWorks process 20-30

qovr database 20-19

QOVRDbEngine, Operations Manager-related CiscoWorks process 20-30

QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-30

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-30

quality, voice, and UDP jitter for VoIP test 11-4

Quality Dropped Below Threshold event, description and trigger E-46

R

read-only users for CUCM 4.x 16-6

read-only users for CUCM 5.0+ 16-7

real-time transport protocol 11-10

real-time transport protocol test

Cisco IOS version required 11-2

IP SLA version required 11-2

Reason for clear field 3-17

RegistrationResponseTime_ThresholdExceeded event, description and trigger E-46

registration response time threshold, setting, in node-to-node tests 11-9

remote Cisco Unified CallManager 18-2

RepeatedRestarts event, description and trigger E-46

reports

device count limit 2-15

reports, sorting 1-20

resetting

filters

Service Quality Alerts 4-5

resolving DNS names 16-19

Resource Manager Essentials

launching from Service Level View 2-31

server, specifying 20-10

responding to e-mail alerts from Alert Details 3-30

responding to e-mail events from Alert Details 3-32

restart

Operations Manager behavior 20-42

restarts

and flapping, how Operations Manager calculates H-1

restoring

data 20-25

default polling parameters 19-18

default thresholds 19-33

resuming

batch test 10-10

device monitoring 3-24

inventory collection for devices 16-40

notifications 15-23

RFactorDS_ThresholdExceeded E-47

RingBackResponseTime_ThresholdExceeded event, description and trigger E-47

RoundTripResponseTime_ThresholdExceeded event, description and trigger E-47

round-trip response time threshold, setting in node-to-node tests 11-6, 11-7, 11-8

RouteGroupExhausted event, obsolete E-63

RouteGroupFailed event, obsolete E-63

route group utilization J-62

RouteListExhausted event, description and trigger E-48

RouteListFailed event, obsolete E-63

route list utilization J-62

RTMT

configuring on CCM F-5

RTMTDataMissing event, description and trigger E-48

RTMT thresholds

synchronizing 19-38

viewing 19-34

RTPPacketLossDS_ThresholdExceeded event, description and trigger E-48

rules for device groups, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

running on F-2

S

scheduling

batch test 10-3, 10-10

database purging 20-11

Personalized Report 14-13

phone status testing 8-4, 8-7

reports, automatic export of

Alert and Event History 12-3

IP Phone Outage Status reports 13-27

Personalized Report 14-13

Service Quality Event History 12-15

video phone status changes 13-47

synthetic tests 9-23

SCSIControllerDown event, description and trigger E-49

SCSIDriveDown event, description and trigger E-50

searching for Event History

by alert ID 12-9

by device 12-8

by event ID 12-7

by group 12-9, 12-10

See also searching for Service Quality History 12-9

searching for IP phones

by Cisco Unified CallManager or cluster 13-7

by extension 13-3

by IP address 13-3

by MAC address 13-3

by phone model 13-7, 13-33

by registration status 13-6

by SRST mode 13-6

by SRST router 13-7

by switch 13-7

by VLAN 13-6

searching for Service Quality History

by Cisco 1040 12-17

by Codec 12-17

by date 12-18

by destination 12-16

by MOS 12-16

by phone model 12-17

searching for video phones

by Cisco Unified CallManager or cluster 13-33

by extension 13-30

by IP address 13-30

by MAC address 13-30

by registration status 13-32

by SRST mode 13-33

by SRST router 13-34

by switch 13-34

by VLAN 13-32

security

alerts, Windows 1-24

certificate

CiscoWorks, installing 1-24

self-signed, creating 20-24

community string

rights, setting on media server F-2

device-based filtering 17-3

file ownership and protection 20-17

Internet Explorer and Operations Manager 1-17

SNMPv3 20-18

Windows 2003 and Operations Manager 1-17

seed file format. See import file format

self-signed security certificates, creating 20-24

SensorDown event, description and trigger E-51

ServerUnreachable event, description and trigger E-52

ServiceDown event, description and trigger E-52

Service Impact report

definition 3-17

overview 1-11

Service Level View

about 2-1

administration pages, launching 2-30

Campus Manager, launching 2-32

CiscoView, launching 2-32

database icons, replication status 2-13

Detailed Device View, starting 2-22

device search tool 2-5

find device 2-5

find phone 2-5

getting started 2-1

groups, configuring 2-30

launching Alert Details page from 2-14

layout, understanding 2-2

legend 2-9

map-based view 2-7

map display 2-7

node-to-node test graphs, configuring 2-27

node-to-node tests, configuring 2-27

Path Analysis Tool, launching 2-23

performance graphs, launching 2-24

phone report, launching 2-22

phone search tool 2-5

polling settings, configuring 2-28

Resource Manager Essentials, launching 2-31

SRST tests, configuring 2-27

starting 2-2

starting additional displays from

Alert Details 2-21

synthetic tests, configuring 2-26

thresholds, configuring 2-28

tools, authorization for 2-20

tools, launching 2-20

tree-based view 2-5

using 2-1

service level view

reports 2-6

Service Monitor

adding link from Operations Manager 21-3

configuring 21-5

configuring trap receivers for Operations Manager 21-5

database 20-19

deleting link from Operations Manager 21-5

editing server parameters from Operations Manager 21-4

launching home page from Operations Manager 21-6

licensing 4-1, 20-9

starting 21-5

ServicePartiallyRunning event, obsolete E-63

Service Quality Alert Details

event details, obtaining 4-6

events associated with an alert, viewing 4-6

starting 4-6

Service Quality Alerts

about 4-1

filters 4-5

icons, alert severity 4-6

layout, understanding 4-2

overview 1-8, 1-11

starting 4-1

views, selecting for 4-4

Service Quality-based notifications 15-14

Service Quality History

launching 4-7

understanding 12-19

Service Quality History reports

24-hour report 12-15

7-Day report 12-15

exporting, automatically 12-15

scheduling 12-15

ServiceQualityIssue event, description and trigger E-52

ServiceRestarted event, obsolete E-63

Service Statistics Manager

accessing 21-8

deleting a link from Operations Manager 21-10

editing server parameters 21-9

launching a home page from Operations Manager 21-10

ServiceTerminated event, obsolete E-63

severity groupings of alerts, definition 3-7

SIP device usage records J-59

SIRServer, Operations Manager-related CiscoWorks process 20-30

SNMP

polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

services, setting for voice applicationssecurity

voice applications F-2

SNMPv3 20-18

system application MIB log file, viewing 20-34

timeout and retries, modifying 16-43

trap

forwarding parameters 20-10

notifications 15-3

port, receiving 20-10

read community string 20-10

traps

CISCO-ACCESS-ENVMON-MIB Traps C-4

CISCO-CONFIG-MAN-MIB Traps C-5

CISCO-CONTENT-ENGINE-MIB Traps C-5

CISCO-DEVICE-EXCEPTION-REPIRTING-MIB Traps C-5

CISCO-ENVMON-MIB Traps C-5

CISCO-ISDN-MIB traps C-2

CISCO-RHINO-MIB traps C-6

CISCO-RTTMON-MIB traps C-6

CISCO-SRST-MIB traps C-4

CISCO-STP-MIB traps C-6

CISCO-VLAN-MEMBERSHIP-MIB Traps C-6

CISCO-VPDN-MGMT-MIB Traps C-6

CISCO-VTP-MIB traps C-6

IBM-SYSTEM-RAID MIB C-3

MeetingPlace C-4

Repeater MIB C-5

traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

traps, processed C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-4

CISCO-SRST-MIB traps C-5, C-6

CISCO-STACK-MIB traps C-2

CISCO-UNITY-EXPRESS-MIB traps C-3

standard SNMP traps (RFC 1215) C-2

traps, Service Monitor-related C-2

unidentified traps C-7

V1 traps G-1

V2 traps G-1

V3 traps G-1

versions supported G-1

SNMP, using to manage Operations Manager 20-32

SNMP queries, configuring for 20-32

Windows SNMP Service, enabling or disabling 20-33

Windows SNMP Service, installing and uninstalling 20-33

Windows SNMP Service status, determining 20-33

SNMP queries, configuring security for 20-34

SNMP MIBs, Operations Manager support for

host resource MIB implementation I-1

system application MIB implementation I-1

resource MIB tables I-2

sample MIB walk I-7

SNMP unidentified traps C-7

SoftwareAlarm event, description and trigger E-53

SoftwareConferenceOutOfResources event, obsolete E-63

sorting reports 1-20

SRST devices

IP phones associated with 13-7

memory usage records J-21

performance polling records J-5

polling 18-4

usage records J-40

utilization statistics 7-2

video phones associated with 13-34

SRSTEntered event, description and trigger E-53

SRST IP phone report, understanding 13-11

SRST mode, IP phones in 5-1

SRST poll settings, using 18-1

deleting 18-5

deployment and configuration 18-2

getting started 18-1

log file, where located 20-16

SRST information, maintaining

import file, formatting 18-6

SRST information, importing 18-5

SRST tests, how created 18-4

unreachable SRST devices 18-3

SRSTRouterFailure event, description and trigger E-54

SRSTServer, Operations Manager-related CiscoWorks process 20-30

SRSTSuspected event, description and trigger E-54

SRST tests, configuring

from Alert Details 3-12

from Detailed Device View 3-20

from Service Level View 2-27

SSL 20-18

enabling 20-18

starting

OMHealthMonitor 20-41

Operations Manager from the server 1-17

Operations Manager processes 20-28

Service Level View 2-2

Service Quality Alerts display 4-1

start trace 2-23

StateNotNormal event, description and trigger E-54

StateNotNormal events, description and trigger E-54

statistics

node-to-node tests

latency 7-4

packet loss 7-4

quality 7-4

registration response time 7-4

round-trip response time 7-4

performance polling

calls 7-2

channel utilization 7-2

CPU usage 7-2

inbound ports 7-3

IP phones registered 7-2

memory usage 7-2

outbound ports 7-3

PBX ports 7-2

port utilization 7-2

resource utilization 7-2

route group utilization 7-2

route list utilization 7-2

zone utilization 7-2

stopping

OMHealthMonitor 20-41

stopping Operations Manager processes 20-28

STServer, Operations Manager-related CiscoWorks process 20-30

support, device 20-19

suppressing events E-64

Suspended event, obsolete E-64

suspending

batch test 10-10

device monitoring 3-25, 16-37

inventory collection for devices 16-40

notifications 15-23

switch

phones connected to 13-7, 13-34

synchronize, RTMT thresholds 19-38

SyntheticTestFailed event, description and trigger E-55

synthetic tests, working with 9-1

about testing 9-1

adding tests 9-6

Cisco Conference Connection 9-11

Dial-Tone 9-7

Emergency Call 9-12

End-to-End Call 9-9

Message-Waiting Indicator 9-15

Phone Registration 9-7

TFTP Download 9-10

applications, configuring for 9-3

batch, using 10-1

batch tests, compared to 10-12

Cisco Unity Message-Waiting Indicator test, about 9-3

configuring tests 9-3

from Alert Details 3-12

from Detailed Device View 3-20

from Service Level View 2-26

deleting tests 9-23

Dial-Tone test

about 9-2

adding 9-7

Emergency Call test

about 9-2

adding 9-12

information, recording for 9-26

End-to-End Call test

about 9-2

adding 9-9

events associated with

SyntheticTestsFailed E-55

failure of a test, troubleshooting 9-4

failures, listed 20-9

IP phones

Cisco 7960 phones 9-3

configuring for testing 9-4

maintaining synthetic tests 9-5

Administration pages, opening 9-6

configuring tests 9-3, 9-6

Message-Waiting Indicator test, adding 9-15

modifying tests 9-22

notes on 9-24

overview 1-9

Personalized Report, including in 14-1

Phone Registration test

about 9-2

adding 9-7

phone tests, compared to 10-12

scheduling 9-23

starting tests 9-22

stopping tests 9-22

Synthetic Test Integrator log files, where located 20-17

TFTP Download test

about 9-2

adding 9-10

viewing test details 9-22

viewing test results 9-23

worksheets for 9-25

Cisco Conference Connection test 9-26

Cisco Unified CallManager information 9-25

Cisco Unity Message-Waiting Indicator test 9-27

Emergency Call test 9-26

SyntheticTestThresholdExceeded event, description and trigger E-55

syslog

configuring Unified Communications Manager receiver F-3

SYSLOGNotificationEvent, obsolete E-64

syslog notifications 15-4

SYSLOGNotificationsEvent event, obsolete E-64

system administration

daily purging schedule, configuring 20-11

data, backing up and restoring 20-25

debugging, enabling 20-12

device support 20-19

log files (see log files) 20-13

logging, configuring 20-12

password for Operations Manager databases, changing 20-19

scheduled tasks 20-3

security 20-17

self-signed security certificates, creating 20-24

starting and stopping Operations Manager processes 20-28

system preferences, setting 20-10

System Status report, viewing 20-8

system application MIB

implementation I-1

resource MIB tables, element status information I-4

resource MIB tables, installed elements I-3

resource MIB tables, installed packages I-2

resource MIB tables, package status information I-3

resource MIB tables, process map I-7

resource MIB tables, scalar variables I-6

resource MIB tables, status of elements previously run I-6

resource MIB tables, status of packages previously run I-5

sample MIB walk I-7

system-defined device groups 17-2

System Status report, for Operations Manager 20-8

T

TemperatureHigh event, description and trigger E-56

TemperatureSensorDegraded event, description and trigger E-56

TemperatureSensorDown event, description and trigger E-57

TFTP Download synthetic tests

about 9-2

adding 9-10

Thread Counter Update Stopped event, description and trigger E-57

threshold, MOS level, setting 20-7

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 19-57

Cisco Personal Assistant Threshold Settings (voice health) 19-51

CPA Login Failure 19-51

CPA Transfer Failed 19-51

CPA Voice Mail 19-51

Cisco Unified CallManager Express Utilization (voice utilization) 19-52

Registered IP Phones Threshold 19-52

Registered Key IP Phones Threshold 19-52

Cisco Unified CallManager Port Utilization (voice utilization) 19-52

BRI Channel Utilization Threshold 19-53

Conference Streams Active Threshold 19-54

E1 PRI Channel Utilization Threshold 19-53

FXO Port Utilization Threshold 19-53

FXS Port Utilization Threshold 19-52

Hardware Conference Resources Active Threshold 19-53

Location Bandwidth Available Threshold 19-54

MOH Multicast Resources Active Threshold 19-53

MOH Streams Active Threshold 19-54

MOH Unicast Resources Active Threshold 19-53

MTP Resources Active Threshold 19-53

MTP Streams Active Threshold 19-54

Software Conference Resources Active Threshold 19-53

T1 CAS Channel Utilization Threshold 19-53

T1 PRI Channel Utilization Threshold 19-53

Transcoder Resources Active Threshold 19-53

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 19-49

Hardware Conference Out of Resources Threshold 19-49

High Priority Queue Size Threshold 19-49

Location Out of Resources Threshold 19-50

Low Priority Queue Size Threshold 19-50

MOH Connections Lost Threshold 19-49

MOH Out of Resources Threshold 19-49

MTP Out of Resources Threshold 19-49

Normal Priority Queue Size Threshold 19-49

Outbound Busy Attempts Threshold 19-49

Ports Active Threshold 19-49

Ports Out of Service Threshold 19-49

Software Conference Out of Resources Threshold 19-49

TFTP Aborted Requests Threshold 19-50

TFTP Heartbeat Threshold 19-49

Cisco Unity Connection Utilization (voice utilization) 19-54

Inbound Port Utilization Threshold 19-54

Outbound Port Utilization Threshold 19-54

Cisco Unity Express Threshold settings (voice health)

19-50

Total Time Used Threshold 19-50

Cisco Unity Express Utilization (voice utilization) 19-54

Capacity Utilization Threshold 19-54

Orphaned Mailboxes Threshold 19-54

Session Utilization Threshold 19-54

Cisco Unity Threshold settings (voice health)

19-50

Unity Inbox Threshold 19-50

Unity License Threshold 19-50

Cisco Unity Utilization (voice utilization) 19-55

Inbound Port Utilization Threshold 19-55

Outbound Port Utilization Threshold 19-55

disk usage and virtual memory settings (data settings) 19-45

drive array faults threshold 19-45

free hard disk threshold 19-45

free memory threshold 19-45

disk usage and virtual memory settings (voice health)

free hard disk threshold 19-50

free virtual memory threshold 19-51

environment settings (data settings)

relative temperature 19-45

relative voltage 19-45

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-51

Gatekeeper Utilization (voice utilization) 19-55

Interzone Bandwidth Utilization for Local Zone Threshold 19-55

Total Bandwidth Utilization for Local Zone Threshold 19-55

generic interface/port performance settings 19-45

generic interface and port performance threshold categories 19-45

broadcast threshold 19-45

collision threshold 19-46

discard threshold 19-46

error threshold 19-46

error traffic threshold 19-46

queue drop threshold 19-46

utilization threshold 19-46

H323 Gateway Port Utilization (voice utilization) 19-55

BRI Channel Utilization Threshold 19-56

DSP Utilization Threshold 19-56

E1 CAS Channel Utilization Threshold 19-56

E1 PRI Channel Utilization Threshold 19-56

EM Port Utilization Threshold 19-55

FXO Port Utilization Threshold 19-55

FXS Port Utilization Threshold 19-55

T1 CAS Channel Utilization Threshold 19-56

T1 PRI Channel Utilization Threshold 19-56

interface and port flapping threshold categories 19-46

link trap threshold 19-46

link trap window 19-46

MGCP Gateway Port Utilization (voice utilization) 19-56

BRI Port Utilization Threshold 19-56

E1 PRI Channel Utilization Threshold 19-57

FXO Port Utilization Threshold 19-56

FXS Port Utilization Threshold 19-56

T1 CAS Channel Utilization Threshold 19-57

T1 PRI Channel Utilization Threshold 19-57

MWI Threshold Settings (voice health), MWI On-Time Threshold 19-51

Processor and Memory Settings (voice health) 19-51

free physical memory threshold 19-51

processor utilization threshold 19-52

reachability settings 19-47

restart trap threshold 19-47

restart trap window 19-48

Voice Mail Gateway Utilization (voice utilization)

19-57

PBX Port Utilization Threshold 19-57

Voice Mail Port Utilization Threshold 19-57

threshold parameters

changing RTMT F-5

threshold parameters, minimum and maximum settings 19-57

thresholds

applying configuration changes 19-61

changing settings 19-8, 19-11

configuring

from Alert Details 3-12

from Detailed Device View 3-20

from Service Level View 2-28

how settings are applied 19-2

report 19-28

setting, in node-to-node tests

jitter 11-4

latency 11-4

packet loss 11-4

quality 11-4

registration response time 11-9

round-trip response time 11-6, 11-7, 11-8

synchronizing RTMT 19-38

viewing RTMT 19-34

threshold settings

customizing 19-31

optional 19-31

time and date

on Operations Manager client 1-18

on Operations Manager server 1-18

time zone

on Operations Manager client 1-18

on Operations Manager server 1-18

TISServer, Operations Manager-related CiscoWorks process 20-30

tool buttons, on

Alerts and Events display 3-6

IP Phone Outage Status display 5-3

Service Level View 2-5

tools

launching from Service Level View 2-20

Service Level View, authorization for 2-20

TooManyInboundPortsActive, obsolete E-64

TooManyInboundPortsActive event, obsolete E-64

TooManyOutboundPortsActive, obsolete E-64

TooManyOutboundPortsActive event, obsolete E-64

TooManyUnityPortsActive, obsolete E-64

TooManyUnityPortsActive event, obsolete E-64

topo.properties file, changing device count limit 2-15

topology. See map display

TopoServer, Operations Manager-related CiscoWorks process 20-31

TotalTimeUsedThresholdExceeded event, description and trigger E-58

trace, start 2-23

TranscoderOutOfResources event, obsolete E-64

traps

discarding Service Monitor traps after deletion 21-5

enabling devices to send

command reference for Catalyst devices, locating 20-5

command reference for Cisco IOS devices, locating 20-4

MOS violation E-52

processed SNMP C-1

CPQHLTH-MIB C-3

standard SNMP traps (RFC 1215) C-2

processed SNMP traps C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-4

CISCO-RHINO-MIB traps C-6

CISCO-RTTMON-MIB traps C-6

CISCO-STACK-MIB traps C-2

CISCO-STP-MIB traps C-6

CISCO-UNITY-EXPRESS-MIB traps C-3

CISCO-VTP-MIB traps C-6

CPQHLTH-MIB traps C-3

processed CISCO-CONFIG-MAN-MIB traps C-5

processed CISCO-CONTENT-ENGINE-MIB traps C-5

processed CISCO-ENTITY-FRU-CONTROL-MIB traps C-5

processed CISCO-ENVMON-MIB traps C-5

processed CISCO-IBM-RAID-MIB traps C-3

processed CISCO-ISDN-MIB traps C-2, C-4, C-5

processed CISCO-MEETINGPLACE-MIB traps C-4

processed CISCO-NotificationEvent-MIB traps C-2

Repeater MIB traps C-5

SNMP unidentified traps C-7

SNMP versions

V1 G-1

V2 G-1

V3 G-1

troubleshooting

performance degradation 20-31

performance graphs 7-10

synthetic test failure 9-24

trunk group

utilization J-62

Trunk Port Groups, threshold settings, customizing 19-31

trunk ports

overriding groups 19-6

polling and thresholds 19-8

U

UDP echo tests

adding 11-8

Cisco IOS version required 11-2

IP SLA version required 11-2

UDP Jitter for VoIP test

IP SLA version required 11-2

UMRCommunicationError event, description and trigger E-59

unidentified traps and events

DDV, and 3-18

Unified Communications Manager

displaying Emergency Responders 2-7

uninstalling Windows SNMP Service 20-33

UnityFailOverOccured event, description and trigger E-60

UnityPortHung event, obsolete E-64

Unknown Publisher event, description and trigger E-60

unmanaged devices report 2-20

unreachable device 3-7

Unreachable device state

caused by 16-25, 16-30

cleaning up devices in 16-30

defined 16-16

unregistered IP phones 5-1

unresponsive device 3-7

Unresponsive event 3-7

description and trigger E-61

Unsupported device state

caused by 16-2

cleaning up devices in 16-30

defined 16-16

unsuppressing events E-64

upgrading

Operations Manager 20-26

user-defined device groups 17-2

user roles

ACS 1-23

CiscoWorks 1-23

understanding 1-23

using

map display 2-7

Path Analysis Tool 2-23

Service Level View 2-1

views 6-1

using performance graphs 7-1

graphs, working with 7-7

V

verifying

status of a batch test 10-9

status of a node-to-node test 11-19

versions

Cisco IOS 11-2

Cisco Unified CallManager 10-12

IP SLA 11-2

SNMP G-1

vhm database 20-27

VHMIntegrator, Operations Manager-related CiscoWorks process 20-31

VHMServer, Operations Manager-related CiscoWorks process 20-31

video phone reports

filtering 13-40

launching a web interface from 13-18

understanding 13-38

video phones

searching for 13-28

web interface, launching 13-18

video phone status change reports

exporting, automatically 13-47

purging, manually 13-47

viewing

batch tests 10-8

device details 3-21, 16-34

device groups 17-29

discovery status 16-42

event attributes

from Service Quality Alerts 4-8

event details 3-15

event properties 3-15

from Alert Details 3-15

events associated with an alert 3-14

group membership details 17-30

group summary 17-28

hop-by-hop latency 2-23

IP Address Report 16-22

IP phone inventory collection status 16-40

log files

by module 20-13

for node-to-node tests 11-20

neighbor devices 2-9

node-to-node test information 11-16

notification group 15-22

physical connectivity 2-9

polling parameters 19-11

Service Quality Events 12-14

system application MIB log file 20-34, 20-38

thresholds 19-28

view management log files, where located 20-17

views

activating 6-2

active

maximum number 6-1

Monitoring Dashboard 6-1

creating 6-2

deactivating 6-2

default 6-1

for Alerts and Events 6-1

for IP Phone Outage Status 6-1

for Service Quality Alerts 6-1

deleting a 6-3

editing 6-2

getting started with 6-1

in Alerts and Events display, selecting 3-2

in IP Phone Outage Status display, selecting 5-5

in Service Quality Alerts display 4-4

selecting for 4-4

managing 6-1

voice applications

perfmon counter objects

memory B-16

processor B-17

security F-2

SNMP services, setting F-2

VoicePortOperationallyDown event, description and trigger E-61

voice utilization settings, and performance polling 19-25

VsmServer, Operations Manager-related CiscoWorks process 20-31

W

Windows SNMP Service

disabling 20-33

enabling 20-33

installing 20-33

status, determining 20-33

uninstalling 20-33

Z

zone, gatekeeper

local or remote J-18

usage records J-18