User Guide for Cisco Unified Operations Manager 2.1
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about

Alert and Event History 1-10

device management 1-12

Monitoring Dashboards 1-7

node-to-node tests 1-10

notifications 1-11

Phone Activities display 1-9

phone status tests 1-9

Service Impact report 1-11

Service Level View 2-1

Service Quality Alerts 1-8, 1-11, 4-1

synthetic tests 1-9

views 6-1

about Operations Manager 1-1

client, configuring 1-24

day-to-day operations 1-5

Alerts and Events 1-8

device management 1-12

Phone Activities display 1-9

Service Quality Alerts 1-8

how Operations Manager works 1-12

device management and configuration 1-13

response to notifications and alerts 1-16

setting up 1-2

Access Control Server. See ACS

Access Port Groups, threshold settings, customizing 19-29

access ports

overriding groups 19-6

polling and thresholds 19-7

acknowledging

alerts, from Alert Details 3-29, 3-30, 3-32

ACS 20-20, 20-21

device-based filtering 20-22

Device Management pages and 16-2

mode, changing from 20-23

mode, Operations Manager in 20-21

permissions 1-23

Polling and Thresholds pages and 19-12, 19-26

user roles 1-23

users, configuring 20-21

activating a view 6-2

activating events

Number of Registered Gateways Decreased E-23

Number of Registered Gateways Increased E-23

Number Of Registered Media Devices Decreased E-24

Number Of Registered MediaDevices Increased E-24

ActivePortThresholdExceeded event, description and trigger E-34

AdapterServer, Operations Manager-related CiscoWorks process 20-28

adding

devices

to DCR 16-5

to Operations Manager, automatically 16-18

to Operations Manager, manually 16-19

notification group

device-based 15-9

Service Quality-based 15-13

synthetic tests 9-6

Cisco Conference Connection test 9-11

Dial-Tone test 9-7

Emergency Call test 9-12

End-to-End Call test 9-9

Message-Waiting Indicator test 9-14

Phone Registration test 9-7

TFTP Download test 9-10

views 6-2

adding single test

real-time transport protocol 11-10

administering Operations Manager

ports used by Operations Manager 20-6

protocols used by Operations Manager 20-6

SNMP 20-31

queries, configuring system for 20-32

security, configuring for queries 20-33

system application MIB log file, viewing 20-33

System Status report, viewing 20-8

administration pages, launching from Service Level View 2-31

Alert and Event History reports

24-hour report 12-3

7-Day report 12-3

exporting, automatically 12-3

Alert Details page 3-9

Alert History, launching 3-11

alerts, handling through 3-28

acknowledging 3-29, 3-30, 3-32

annotating 3-31

e-mailing 3-31

Detailed Device View, launching 3-21

device center, launching 3-12

event details, obtaining 3-9

event properties, viewing 3-15

events associated with an alert, viewing 3-14

starting the page 3-9

events, handling through

annotating 3-32

e-mailing 3-33

Launch Tools menu 3-12

layout 3-11

Path Analysis Tool, launching 3-12

performance graphs, launching 3-12

starting, from Alerts and Events 3-9

starting, from Service Level View 2-15, 2-22

tests, configuring from

node-to-node tests 3-12

SRST tests 3-12

synthetic tests 3-12

thresholds, configuring 3-12

See also events processed by Operations Manager

Alert History 12-1

about 12-2

database for (itemFH), changing password 20-19

Event History page, understanding 12-12

launching, from Service Level ViewService Level View

Alert History, launching 2-23

log files for, where located 20-13

stored Alert History on events, searching

by alert ID 12-9

by date 12-10

by device 12-8

by event ID 12-7

by group 12-9

stored history on events, searching 12-7

understanding 12-10

alerts

acknowledging

from Alert Details 3-29, 3-30, 3-32

annotating, from Alert Details 3-31

clearing

from Alerts Details 3-30, 3-32

from Service Quality Alert Details 4-7

definition 1-8

e-mailing

from Alert Details 3-31

from Service Quality Alert Details 4-8

responding to 1-24

Service Quality Alerts display 4-1

stored information on, obtaining all 12-4

searching by alert ID 12-5

searching by date 12-6

searching by device 12-5

searching by group 12-6

viewing impact of 3-17

Alerts and Events display 3-1

alert details, obtaining 3-7

customizing

filtering 3-2

views, selecting 3-2

diamond icons 3-8

how and when to use 3-1

layout 3-4

log files, where located 20-13

starting 3-3

starting additional displays from

Alert Details page 3-9

Detailed Device View 3-18

tool buttons on 3-6

using 3-1

views, selecting 3-2

alerts and events display

number of records viewable 3-6

alert severity icons

Alert Details 3-8

Service Quality Alerts 4-6

alert status, defined 3-9

alert types, monitored 1-6

All IP Phones/Lines report, understanding 13-11

All Video Phones/Lines report, understanding 13-38

AMAServer.properties file 9-24

annotating

alerts and events 3-31

events 3-32

Application and Connectivity poller log files, where located 20-13

ApplicationDown event, description and trigger E-34

applications, configuring for synthetic tests 9-3

number of phones needed, determining 9-4

phones, configuring 9-4

applying changes to polling and thresholds 19-60

AvailableInboxLicenseLow event, description and trigger E-2

AvailableLicenseLow event, description and trigger E-2

AverageLatency_ThresholdExceeded event, description and trigger E-3

B

backing up and restoring data 20-25

BackupActivated event, description and trigger E-3

backup interface support, threshold category 19-45

batch tests

and branch office 10-1

data files, location of 10-11

defined 10-1

overview 1-10

phone tests, type of 10-12

running on demand 10-10

schedule format 10-3

viewing results of 10-10

branch office

and batch tests 10-1

and SRST test, illustrated 18-2

C

CallManagerDown event, description and trigger E-34

Call Manager Express

see also Unified Communications Manager Express 2-16

using the cluster report 2-16

CallProcessingNodeCpuPegging

threshold mapping for RTMT 19-33

Campus Manager

launching, from Service Level View 2-33

server, specifying 20-10

CASUSER, Operations Manager file owner 20-17

cautions

on synthetic test failures 9-4

CCM, defined 5-4

CCMCDRFilesBackupFailed event, description and trigger E-34

CCMEDown event, description and trigger E-3

CCMEEphoneDeceased event, description and trigger E-3

CCMEEphoneLoginFailed event, description and trigger E-4

CCMEEphoneRegistrationFailed event, description and trigger E-4

CCMEEphoneUnregistrationsExceeded event, description and trigger E-4

CCMEKeyEphoneRegistrationChange event, description and trigger E-4

CCMELivefeedMOHFailed event, description and trigger E-4

CCMEMaximumConferencesExceeded event, description and trigger E-4

CCMENightServiceChange event, description and trigger E-5

CCMEStatusChange event, description and trigger E-5

CCMHttpServiceDown event, description and trigger E-5

CCMHttpServiceInaccessible event, description and trigger E-34

CCMLineLinkDown event, description and trigger E-34

Cisco 1040, event history for 12-17

Cisco1040SensorDown event, description and trigger E-6

Cisco 7960 IP phones, and synthetic tests 9-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

CiscoCCMAttendentConsoleHeartBeatExceeded event, description and trigger E-34

Cisco Conference Connection synthetic test

about 9-3

adding 9-11

information for, recording 9-26

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco Emergency Responder 2-7

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-14

Cisco IOS

gatekeeper

CPU usage records J-17

memory usage records J-19

performance polling records J-5

zone usage records J-16

gateway

BRI channel usage records J-34

CPU usage records J-17

DSP usage records J-21

E1 CAS channel usage records J-28

E1 PRI channel usage records J-31

memory usage records J-19

performance polling records J-5

T1 CAS channel usage records J-27

T1 PRI channel usage records J-29

versions required for node-to-node tests 11-2

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server CPU usage records J-56

server memory usage records J-55

Cisco IP Contact Center usage records J-54

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

CiscoMessagingInterfaceHeartBeatExceeded event, description and trigger E-34

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-8

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records J-33

E1 PRI channel usage records J-24

perfmon counter object B-6

T1 CAS channel usage records J-13

T1 PRI channel usage record J-22

Cisco MGCP PRI device, perfmon counter object B-7

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-13

Cisco MTP server, perfmon counter object B-14

Cisco Personal Assistant, perfmon counter object B-14

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-15

Cisco Software Conference Bridge device, perfmon counter object B-15

Cisco TFTP, perfmon counter object B-16

CiscoTftpHeartBeatExceeded event, description and trigger E-34

Cisco transcode device, perfmon counter object B-16

CiscoTranscoderAvailResourceLow event, obsolete event E-34

Cisco Unified CallManager

CPU usage records J-6

credentials 16-39

IP phones, associated with 2-23

MGCP gateway

BRI channel usage records J-33

E1 PRI channel usage records J-24

T1 CAS channel usage records J-13

T1 PRI channel usage records J-22

perfmon counter object B-4

port usage records J-6

remote central 18-2

route group J-57

route list J-57

server memory usage records J-55

SIP device usage records J-55

utilization statistics 7-2

version

and phone tests 10-12

Cisco Unified CallManager Express

ephone usage records J-36

IP phones, associated with 2-23

IP phones, registered to 13-7, 13-33

key ephone usage records J-36

memory usage records J-19

performance polling records J-5

utilization statistics 7-2

Cisco Unified Communications Manager

cluster name, changing F-2

configuring the syslog receiver F-3

Media Convergence Server, running on F-2

setting up for use with Operations Manager F-1

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records J-37

server CPU usage records J-56

server memory usage records J-55

utilization statistics 7-3

Cisco Unity, perfmon counter object B-16

Cisco Unity Connection

port usage records J-53

server CPU usage records J-56

server memory usage records J-55

utilization statistics 7-3

Cisco Unity Express

mailbox usage records J-34

memory usage records J-19

utilization statistics 7-3

CiscoView

launching, from Service Level View 2-33

server, specifying 20-10

CiscoWorks

Permissions Report 1-23

processes related to Operations Manager 20-28

AdapterServer 20-28

DataPurge 20-28

DfmBroker 20-29

DfmServer 20-29

EPMDbEngine 20-29

EPMDbMonitor 20-29

EPMServer 20-29

FHDbEngine 20-29

FHDbMonitor 20-29

FHPurgeTask 20-29

FHServer 20-29

GPF 20-29

GpfPurgeTask 20-29

INVDbEngine 20-29

INVDbMonitor 20-29

InventoryCollector 20-29

IPIUDataServer 20-29

IPIUDbEngine 20-29

IPIUDbMonitor 20-29

IPSLAPurgeTask 20-29

IPSLAServer 20-29

ITMCTMStartup 20-30

ITMDiagServer 20-30

ITMOGSServer 20-30

IVR 20-30

NOTSServer 20-30

PIFServer 20-30

PTMServer 20-30

QoVMServer 20-30

QOVR 20-30

QOVRDbEngine 20-30

QOVRDbMonitor 20-30

QOVRMultiProcLogger 20-30

SDRPurgeTask 20-30

SIRServer 20-30

SRSTServer 20-30

STServer 20-30

TISServer 20-30

TopoServer 20-30

VHMIntegrator 20-30

VHMServer 20-30

VsmServer 20-30

user roles 1-23

window, working with 1-18

clearing

alerts, from

Alert Details 3-30, 3-32

Alerts and Events display 3-28

Service Quality Alert Details 4-7

Service Quality Alerts display 4-4

alerts, timing of 3-6, 3-7, 3-30, 3-32

events

from Service Quality Alert Details 4-10

timing of 20-7

cloning a notification group 15-20

cluster events, in Alert and Event History reports 1-10

cluster name, changing F-2

CME, defined 5-4

CodeRedEntry event, description and trigger E-6

Common Services groups 17-1, 17-9

community string

rights, setting on media server F-2

ComponentDown event, description and trigger E-7

configuring

applications, for synthetic tests 9-3

client, for Operations Manager 1-24

IP phones, for synthetic tests 9-4

LDAP server 16-41

logging 20-11

Operations Manager 20-1

Personalized Report 14-1, 14-3

polling 19-1

Provisioning Manager 21-6

RTMT on CCM F-4

schedules, daily purging 20-11

Service Monitor 21-5

Service Statistics Manager 21-8

SNMP

on Catalyst devices 20-5

on IOS-based devices 20-5

synthetic tests 9-3

thresholds 19-1

thresholds, MOS level 20-7

ConnectionToDistributorFailed event, description and trigger E-34

connectivity details

hop count 2-10

neighbor 2-10

contained devices, how Operations Manager handles 16-17

containing devices, how Operations Manager handles 16-17

CPALoginFailureThresholdExceeded event, description and trigger E-7

CPATransferFailedThresholdExceeded event, description and trigger E-8

CPAVoicemailThresholdExceeded event, description and trigger E-8

CPUPegging

threshold mapping for RTMT 19-33

CPU usage records

Cisco DPA J-15

Cisco IOS gatekeeper J-17

Cisco IOS gateway J-17

Cisco Unified CallManager J-6

server

Cisco IP Contact Center J-56

Cisco Unity J-56

Cisco Unity Connection J-56

cpuUtilizationExceeded event, description and trigger E-8, E-34

creating

device groups 17-12, 17-15

phone status tests 8-4

self-signed security certificates 20-24

credentials

device, editing 16-30

for Cisco Unified CallManager 16-39

CriticalServiceQualityIssue event, description and trigger E-9

CTI applications 13-9

CTILinkDown event, description and trigger E-9

CUEApplicationStatusChange event, description and trigger E-9

CUEBackupFailed event, description and trigger E-9

CUECCMConnectionLost event, description and trigger E-9

CUENTPIssue event, description and trigger E-10

CUEResourceExhausted event, description and trigger E-10

CUESecurityIssue event, description and trigger E-10

CUEStorageIssue event, description and trigger E-10

customizing

event names 15-23

customizing the Alerts and Events display

filtering 3-2

views, selecting 3-2

customizing the Phone Activities display 5-5

filtering 5-5

views, selecting 5-5

customizing threshold settings 19-29

D

daily purging schedules, configuring 20-11

database

problems with 2.0.2 20-27

database icons, Service Level View

replication failure 2-14

replication success 2-14

databases in Operations Manager

itemEPM (event promulgation) 20-19

itemFH (Alert History) 20-19

ItemInv (inventory) 20-19

Itemipiu (IP phone information) 20-19

password for, changing 20-19

purging schedule for 20-10

qovr (Service Monitor) 20-19

Data Jitter (Enhanced UDP) tests, record format J-62

data jitter test

Cisco IOS version required 11-2

DataPhysicalDiskDown event, description and trigger E-10

DataPurge, Operations Manager-related CiscoWorks process 20-28

date and time

on Operations Manager client 1-18

on Operations Manager server 1-18

DBReplicationFailure event, description and trigger E-10

DCR

and physical discovery 16-5

configuring 16-13

deleted devices and 16-36

synchronization with Operations Manager 16-12, 16-15

automatic 16-18

manual 16-19

understanding 16-4

DCR, Display Name 16-17

DDV. See Detailed Device View

deactivating a view 6-2

deleting

batch tests 10-8

devices 16-36

groups 17-32

IP SLA-enabled device 18-5

node-to-node tests 11-15

notification group 15-21

phone status tests 8-7

Service Monitor 21-5

SRST tests 18-5

synthetic tests 9-23

views 6-3

Detailed Device View (DDV) 3-18

ACS and 16-2

Alert Details, launching 3-21

device center, launching 3-21

device elements, viewing in detail 3-22

information by device class 3-23

device monitoring, suspending or resuming 3-25

for device components 3-27

for devices 3-26, 16-35

launching from Device Report 16-33

launching from Phone Activities display 5-4

launching from Service Level View 2-23

Launch Tools menu, using 3-21

layout 3-20

log files, where located 20-13

node-to-node test, configuring 3-21

origin of inventory and device information (VHMInteractor) 20-30

Path Analysis Tool, launching 3-21

performance counters shown in

BRI Channel Status for CCM GW A-2

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-9

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-7

CCM - Location Usage A-10

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-12

CCM Port and CPU Usage A-5

CCM - Transcoder A-12

CCM Usage A-8

Cisco Analog Access A-13

Cisco CallManager A-3

Cisco CallManager Attendant Console A-13

Cisco IPCC Router Usage A-13

Cisco Messaging Interface A-14

Cisco SRST Usage A-14

Cisco TFTP Server A-14

CME Usage A-15

Consolidated DSP Usage A-15

CPU Usage A-15

CU Connection Usage A-17

CUE Usage A-17

CU Usage A-17

DPA Port and CPU Usage A-18

DSP Usage A-19

E1 CAS Channel Status for IOS GW A-19

E1 PRI Channel Status for CCM GW A-19

E1 PRI Channel Status for IOS GW A-20

E1 PRI Usage for CCM GW A-20

FXO Port Usage for CCM GW A-20

FXS Port Usage for CCM GW A-21

Gatekeeper Zone Statistics A-21

Hardware Conference Bridge A-22

IOS GW Port Usage A-6

Memory Usage A-23

Server Memory Usage A-23

SIP Device Usage A-24

Software Conference Bridge A-24

T1 CAS Channel Status for CCM GW A-25

T1 CAS Channel Status for IOS GW A-25

T1 CAS Usage for CCM GW A-26

T1 PRI Channel Status for CCM GW A-26

T1 PRI Usage for CCM GW A-27

performance graphs, launching from 3-21

polling settings, configuring 3-21

SRST test, configuring 3-21

starting, from Alerts and Events window 3-18

starting, from Service Level View 2-23

synthetic test, configuring 3-21

System Information Pane, missing value 3-21

thresholds, configuring 3-21

device

adding in Service Level View 2-30

deleting in Service Level View 2-30

finding in Service Level View 2-6

prerequisites 16-2

resuming in Service Level View 2-30

states, defined 16-14

suspending in Service Level View 2-29

unreachable 3-7

unresponsive 3-7

DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 2-16

Device and Credentials Repository. See DCR

device-based notifications 15-9

device center

launching from Alert Details 3-12

launching from Detailed Device View 3-21

device details, viewing 3-22

device groups, managing 17-1

(see also devices, managing) 16-1

about groups 17-1

ACS and 16-2

Common Services system-defined groups, working with 17-8

creating and editing groups 17-11

creating 17-12, 17-15

group membership, finalizing 17-28

group properties, editing 17-19

group summary, viewing 17-28

CS@ groups, defined 17-2

deleting groups 17-32

details of, viewing 17-29

editing 17-11

granting access to

all users 17-13, 17-16, 17-18

single user 17-13, 17-16, 17-18

Group Administration and Configuration page 17-10

group membership

details, viewing 17-30

refreshing 17-31

OM@ groups, defined 17-2

Operations Manager system-defined groups, working with 17-3

rules, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

system-defined groups, working with 17-3

78XX Media Servers 17-3

Access Port Groups 17-3

Cisco Unified CallManager or Cluster 17-4

Cisco Unified Communications Applications 17-4

Digital Voice Gateways 17-5

Gatekeepers 17-5

H323 Gateways 17-6

Interface Groups 17-6

IP SLA Devices 17-6

MGCP Gateways 17-6

Phones with tests configured 17-7

SRST Devices 17-7

Switches with phones connected 17-7

Trunk Port Groups 17-7

Voice Gateways 17-8

Voice Mail Gateways 17-8

user-defined groups, working with

Access Port Groups 17-9

Interface Groups 17-9

Trunk Port Groups 17-9

device limits 1-24, 20-9

devices

contained and containing, how Operations Manager handles 16-17

discovery 16-37

duplicate 16-17

monitored, IP addresses for 16-20

neighbor 2-10

overriding groups for 19-6

polling and thresholds 19-7

devices, importing

into Operations Manager

automatically 16-18

manually 16-19

devices, limiting access to 17-3

devices, managing 16-1

about Device Management 16-1

ACS and 16-2

ACS device-based filtering 20-22

deleting devices 16-36

Detailed Device View, understanding 16-33

device details, viewing 16-32

device management, definition 1-12

device summary, displaying 16-14

device support 20-19

discovery status, viewing 16-40

getting started 16-1

groups 17-1

how to start 1-12

importing devices

ports and interfaces that Operations Manager manages 16-4

types of devices that Operations Manager monitors 16-3

inventory, collecting 16-31

log files for, where located 20-13

naming 16-17

overview 1-12

SNMP timeout and retries, modifying 16-40

understanding 16-14

device support 20-19

device types

mapping to devices in notifications 15-22

DfmBroker, Operations Manager-related CiscoWorks process 20-29

DfmServer, Operations Manager-related CiscoWorks process 20-29

Dial-Tone synthetic tests

about 9-2

adding 9-7

diamond icons

on Alerts and Events display 3-8

on Phone Activities display 5-4

discovery

IP phone inventory collection 16-38

IP phone movement tracking 13-28

monitored devices, inventorying 16-37

physical, running 16-7, 16-9

schedule log files, where located 20-14

status, for devices 16-40

DNS names, resolving 16-17

DPAPortCallManagerLinkDown event, description and trigger E-11

DPAPortTelephonyLinkDown event, description and trigger E-11

dropped events 3-10

DSP usage records J-21

duplicate

device name 16-20

IP address

for IP phone 13-26

IP address, for device 16-17

MAC address, for IP phone 13-26

Duplicate event, description and trigger E-11

E

Echo tests

Ping Echo tests 11-6

UDP Echo tests 11-8

editing

batch tests 10-8

device credentials 16-30

groups 17-11

inventory collection schedule

for devices 16-37

for phones 16-39

polling parameters 19-13

thresholds 19-27

views 6-3

e-mail

notifications 15-3

notifications, preventing blocking 20-11

responding to an alert 3-31

responding to an event 3-33

SMTP server, specifying for 20-10

Emergency Call synthetic test

about 9-2

adding 9-12

emergency responder information, recording 9-26

Emergency Responder in SLV 2-7

End-to-End Call synthetic test

about 9-2

adding 9-9

ephone usage records J-36

EPMDbEngine, Operations Manager-related CiscoWorks process 20-29

EPMDbMonitor, Operations Manager-related CiscoWorks process 20-29

EPMServer, Operations Manager-related CiscoWorks process 20-29

error messages

node-to-node testing J-58

performance graphing 7-11

performance polling J-58

event details

obtaining from Alert Details 3-9

obtaining from Service Quality Alert Details 4-6

Event History

Alert and Event History, understanding 12-12

launching from Service Quality Alert Details 4-7

Service Quality History Report, exporting 12-15

Service Quality Report, scheduling 12-15

event names, customizing 15-23

Event Processing Adapter log files, where located 20-13

Event Promulgation Module log files, where located 20-14

events

annotating, from Alert Details 3-32

clearing

from Service Quality Alert Details 4-10

from Service Quality Event Details 4-8

clearing automatically, from Service Quality Alerts 20-7

dropped 3-10

e-mailing

from Alert Details 3-33

from node-to-node tests 11-15

obsolete

CiscoTranscoderAvailResourceLow E-34

SYSLOGNotificationEvent E-36

TooManyInboundPortsActive E-36

TooManyOutboundPortsActive E-36

TooManyUnityPortsActive E-36

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-3, E-34

ApplicationDown E-34

AvailableInboxLicenseLow E-2

AvailableLicenseLow E-2

AverageLatency_ThresholdExceeded E-3

BackupActivated E-3

CallManagerDown E-34

CCMCDRFilesBackupFailed E-34

CCMEDown E-3

CCMEEphoneDeceased E-3

CCMEEphoneLoginFailed E-4

CCMEEphoneRegistrationFailed E-4

CCMEKeyEphoneRegistrationChange E-4

CCMELivefeedMOHFailed E-4

CCMEMaximumConferencesExceeded E-4

CCMENightServiceChange E-5

CCMEStatusChange E-5

CCMHttpServiceDown E-5

CCMHttpServiceInaccessible E-34

CCMLineLinkDown E-34

Cisco1040SensorDown E-6

CiscoCCMAttendentConsoleHeartBeatExceeded E-34

CiscoMessagingInterfaceHeartBeatExceeded E-34

CiscoTftpHeartBeatExceeded E-34

CodeRedStateEntered E-6

ComponentDown E-7

ConnectionToDistributorFailed E-34

CPALoginFailureThresholdExceeded E-7

CPATransferFailedThresholdExceeded E-8

cpuUtilizationExceeded E-8, E-34

CriticalServiceQualityIssue E-9

CTILinkDown E-9

CUEApplicationStatusChange E-9

CUEBackupFailed E-9

CUECCMConnectionLost E-9

CUENTPIssue E-10

CUEResourceExhausted E-10

CUESecurityIssue E-10

CUEStorageIssue E-10

DataPhysicalDiskDown E-10

DBReplicationFailure E-10

DPAPortCallManagerLinkDown E-11

DPAPortTelephonyLinkDown E-11

Duplicate E-11

ExceededMaximumUptime E-34

ExcessiveDAFaults E-34

ExcessiveFragmentation E-11

ExcessiveTFTPRequestsAborted E-34

FanDegraded E-12

FanDown E-12

Flapping E-12

HardwareConferenceOutOfResources E-34

HeartBeatThresholdExceeded E-34

HighAnalogPortUtilization E-13

HighBackplaneUtilization E-13

HighBroadcastRate E-13

HighBufferMissRate E-13

HighBufferUtilization E-14

HighCapacityUtilization E-34

HighCollisionRate E-14

HighDigitalPortUtilization E-14

HighDiscardRate E-15

HighErrorRate E-15

HighPortUtilization E-15

HighPriorityQueueFull E-34

HighQueueDropRate E-35

HighResourceUtilization E-16

HighRouteGroupUtilization E-35

HighRouteListUtilization E-35

HighUtilization E-17

IDEATAPhysicalDiskDown E-17

InformAlarm E-18

InsufficientFreeHardDisk E-35

InsufficientFreeMemory E-35

InsufficientFreePhysicalMemory E-35

InsufficientFreeVirtualMemory E-35

InterfaceOperationallyDown E-18, E-19

IPCCNotifications E-19

JitterDS_ThresholdExceeded E-19

JitterSD_ThresholdExceeded E-20

LostContactWithCluster E-20

LowPriorityQueueFull E-35

MajorAlarm E-21

MinorAlarm E-22

MOHConnectionsLost E-35

MOHOutOfResources E-35

MTPOutOfResources E-35

MultipleServiceQualityIssue E-22

MWIOnTimeExceeded E-22

NicDown E-23

NodeToNodeTestFailed E-23

NormalPriorityQueueFull E-35

OperationallyDown E-24

OutboundBusyAttemptsThresholdExceeded E-35

OutOfRange E-24

PacketLossDS_ThresholdExceeded E-25

PacketLossSD_ThresholdExceeded E-25

PhoneReachabilityTestFailed event E-25

PimDown E-26

PortsOutOfServiceThresholdExceeded E-35

PowerSupplyDegraded E-26

PowerSupplyDown E-26

QualityDroppedBelowThreshold E-26

RegistrationResponseTime_ThresholdExceeded E-26

RepeatedRestarts E-26

Resumed E-27

RingBackResponseTime_ThresholdExceeded E-27

RoundTripResponseTime_ThresholdExceeded E-27

RouteGroupExhausted E-35

RouteListExhausted E-27

SCSIControllerDown E-28

SCSIDriveDown E-28

ServiceDown E-28

ServicePartiallyRunning E-35

ServiceQualityIssue E-29

SoftwareConferenceOutOfResources E-35

SRSTEntered E-29

SRSTRouterFailure E-29

SRSTSuspected E-30

StateNotNormal E-30

Suspended E-30

SyntheticTestFailed E-30

SYSLOGNotificationsEvent E-36

TemperatureHigh E-31

TemperatureSensorDegraded E-31

TemperatureSensorDown E-31

TotalTimeUsedThresholdExceeded E-31

TranscoderConferenceOutOfResources E-36

UMRCommunicationError E-32

UnityFailOverOccured E-32

UnityPortHung E-36

Unresponsive E-33

VoicePortOperationallyDown E-33

Service Quality

CriticalServiceQualityIssue E-9

MultipleServiceQualityIssue E-22

ServiceQualityIssue E-29

stored Alert History on, obtaining all 12-7

searching by alert ID 12-9

searching by date 12-10

searching by device 12-8

searching by event ID 12-7

searching by group 12-9

stored Service Quality History on, obtaining all 12-15

searching by Cisco 1040 ID 12-17

searching by codec 12-17

searching by date 12-18

searching by destination 12-16

searching by MOS 12-16

searching by phone model 12-17

when high CPU utilization occurs 3-10

ExceededMaximumUptime event, description and trigger E-34

ExcessiveDAFaults event, description and trigger E-34

ExcessiveFragmentation event, description and trigger E-11

ExcessiveTFTPRequestsAborted event, description and trigger E-34

ExpertAdvisorySystemDown event, description and trigger E-11

exporting

Alert and Event History reports, automatically 12-3

batch test results 10-11

data from reports 1-21

devices 16-12

IP phone status change reports, automatically 13-27

node-to-node test details 11-19

Personalized Report, automatically 14-13

Service Quality History reports, automatically 12-15

video phone status change reports, automatically 13-47

F

FanDegraded event, description and trigger E-12

FanDown event, description and trigger E-12

FAT partitions 20-17

FHDbEngine, Operations Manager-related CiscoWorks process 20-29

FHDbMonitor, Operations Manager-related CiscoWorks process 20-29

FHPurgeTask, Operations Manager-related CiscoWorks process 20-29

file ownership 20-17

filters

in Service Quality Alerts display 4-5

resetting, in Service Quality Alerts 4-5

filters, in

Alerts and Events display 3-2

IP phone reports 13-14

Phone Activities display 5-5

video phone report 13-40

flapping and restarts, how Operations Manager calculates H-1

Flapping event, description and trigger E-12

format of import file

for batch test 10-2

for node-to-node test 11-13

for phone status test 8-5

for SRST test 18-6

for synthetic test 9-16

G

gatekeeper registration delay test

adding 11-9

Cisco IOS version required 11-2

IP SLA version required 11-2

gatekeepers

Cisco IOS performance polling records J-5

CPU usage records J-17

memory usage records J-19

utilization statistics 7-2

zone usage records J-16

gateways

Cisco IOS, utilization statistics for 7-2

CPU usage records J-17

MGCP port usage records 7-2

voice gateways, port usage records 7-2

generic interface and port performance threshold categories 19-43

broadcast threshold 19-43

collision threshold 19-44

discard threshold 19-44

error threshold 19-44

error traffic threshold 19-44

queue drop threshold 19-44

utilization threshold 19-44

getting started

with Service Level View 2-1

getting started with Operations Manager 1-16

alerts, responding to 1-24

objects and groups, selecting 1-22

Operations Manager windows, working with 1-17

CiscoWorks window 1-18

dates and times displayed 1-18

Enter key versus buttons 1-18

Help, using 1-18

multiple windows 1-18

page not displayed, reasons for 1-18

performance graphs 7-1

reports 1-19

displays with more than 1,000 records 1-20

exporting data from 1-21

paging and sorting 1-20

printing 1-22

security alerts, responding to 1-24

user roles, understanding 1-23

GPF, Operations Manager-related CiscoWorks process 20-29

GpfPurgeTask, Operations Manager-related CiscoWorks process 20-29

Graphics Utility, log files, where located 20-14

graphs

launching

from Alert Details 3-12

from Detailed Device View 3-21

graphs. See performance graphs

groups

Common Services

overview 17-1

system-defined 17-9

configuring from Service Level View 2-31

H

HardwareConferenceOutOfResources event, description and trigger E-34

HeartBeatThresholdExceeded event, description and trigger E-34

HighAnalogPortUtilization event, description and trigger E-13

HighBackplaneUtilization event, description and trigger E-13

HighBroadcastRate event, description and trigger E-13

HighBufferMissRate event, description and trigger E-13

HighBufferUtilization event, description and trigger E-14

HighCapacityUtilization event, description and trigger E-34

HighCollisionRate event, description and trigger E-14

HighDigitalPortUtilization event, description and trigger E-14

HighDiscardRate event, description and trigger E-15

HighErrorRate event, description and trigger E-15

HighPortUtilization event, description and trigger E-15

HighPriorityQueueFull event, description and trigger E-34

HighQueueDropRate event, description and trigger E-35

HighResourceUtilization event, description and trigger E-16

HighRouteGroupUtilization event, description and trigger E-35

HighRouteListUtilization event, description and trigger E-35

HighUtilization event, description and trigger E-17

hop-by-hop latency, viewing 2-24

I

ICMP polling G-1

coordinating SNMP polling with G-3

how Operations Manager calculates polling intervals G-3

IDEATAPhysicalDiskDown event, description and trigger E-17

IDUs (Incremental Device Updates)

general information 20-19

import file format

for batch tests 10-2

for node-to-node tests 11-13

for phone status tests 8-5

for SRST tests 18-6

for synthetic tests 9-16

ImportFiles directory

and batch tests 10-2

and node-to-node tests 11-12

and synthetic tests 9-15

location of 9-15

importing

batch tests 10-2

devices from the DCR

troubleshooting 16-22

node-to-node tests 11-12

phone status tests 8-4

SRST information 18-5

synthetic tests 9-15

InformAlarm event, description and trigger E-18

installing Windows SNMP Service 20-32

InsufficientFreeHardDisk event, description and trigger E-18, E-35

InsufficientFreeMemory event, description and trigger E-18, E-35

InsufficientFreePhyscialMemory event, description and trigger E-18

InsufficientFreePhysicalMemory event, description and trigger E-35

InsufficientFreeVirtualMemory event, description and trigger E-19, E-35

interface and port flapping threshold categories 19-44

interface and port performance threshold categories

broadcast threshold 19-43

collision threshold 19-44

discard threshold 19-44

error threshold 19-44

error traffic threshold 19-44

queue drop threshold 19-44

Interface Groups, threshold settings, customizing for 19-29

InterfaceOperationallyDown event, description and trigger E-19

interfaces

overriding groups 19-6

polling and thresholds 19-7

INVDbEngine, Operations Manager-related CiscoWorks process 20-29

INVDbMonitor, Operations Manager-related CiscoWorks process 20-29

Inventory Analysis report

for IP phones

understanding 13-11

when to use 13-1

for video phones

understanding 13-38

when to use 13-29

inventory collection

schedule, for devices

editing 16-37

resuming 16-38

suspending 16-38

schedule, for phones

deleting 16-39

editing 16-39

Inventory Collection in Progress device state, defined 16-14

InventoryCollector, Operations Manager-related CiscoWorks process 20-29

Inventory Collector log files for, where located 20-15

Inventory database (itemInv), changing password for 20-19

Inventory Interactor log files, where located 20-15

Inventory Services log files, where located 20-15

IP addresses

duplicate 16-17

for monitored devices 16-20

IP Address Report, viewing 16-20

IPCCDualStateNotification event, description and trigger E-19

IPCC Enterprise

utilization statistics 7-3

IPCCSingleStateNotification event, description and trigger E-19

IP Communicators report, understanding 13-11

IPIUDataServer, Operations Manager-related CiscoWorks process 20-29

IPIUDbEngine, Operations Manager-related CiscoWorks process 20-29

IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-29

IP phone reports

filtering 13-14

launching a web interface from 13-18

overview of 13-1

understanding 13-11

IP phones

Cisco 7960, and synthetic tests 9-3

Cisco Unified CallManager, associated with 2-23

Cisco Unified CallManager Express, associated with 2-23

configuring for synthetic tests 9-4

phone extension numbers, recording 9-5

target phone requirements, meeting 9-4

disconnected from switch 5-1

extensions, multiple, and phone status tests 8-5

in SRST mode 5-1

inventory collection, understanding phone movement tracking 13-28

inventory collection schedule 16-38

adding 16-38

editing 16-39

viewing 16-38

lines, shared, and phone status tests 8-5

maximum number supported 20-9

searching for 13-1

unregistered 5-1

web interface, launching 13-18

IP phones, managing

configuring for synthetic tests 9-4

Phone Registration synthetic tests

about 9-2

adding 9-7

IP phone status, log files for, where located 20-14

IP phone status change reports

exporting, automatically 13-27

purging, manually 13-27

IP SLA 8-1

API library 20-14

definition 1-9

IP SLA Responder 18-3

ping 8-1

versions required for node-to-node tests 11-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-29

IPSLAServer, Operations Manager-related CiscoWorks process 20-29

itemEPM database 20-19, 20-27

itemFh database 20-27

itemInv database 20-27

Itemipiu database 20-19

ITMCTMStartup, Operations Manager-related CiscoWorks process 20-30

ITMDiagServer, Operations Manager-related CiscoWorks process 20-30

ITMOGSServer, Operations Manager-related CiscoWorks process 20-30

IVR, Operations Manager-related CiscoWorks process 20-30

J

jitter, Service Quality alert, caused by 4-7

JitterDS_ThresholdExceeded event, description and trigger E-19

JitterSD_ThresholdExceeded event, description and trigger E-20

K

key ephone usage records J-36

L

Launch Tools menu

on Alert Details page 3-12

on Detailed Device View 3-21

LDAP server, configuring 16-41

licensing

device limits 1-24

Service Monitor 4-1

system limits 20-9

log file

maintaining 20-31

log files

maximum size before overwrite 20-13

viewing and maintaining 20-13

where located

adapterServer.log 20-13

ADD.log 20-13

CiscoCallManagerOrClusterGroupingError.log 20-15

DDV.log 20-13

DeviceManagement.log 20-13

dfmEvents.log 20-13

EPM.log 20-14

FHCollector.log 20-13

FHUI.log 20-13

Interactor.log 20-15

InventoryCollector.log 20-15

ipthr.log 20-16

nos.log 20-16

PhoneReachability.log 20-14

Poller.log 20-13

PollingThresholdAdapter.log 20-16

Rediscovery.log 20-14

SRST monitoring logs 20-16

STIntegratorUI.log 20-16

TGU.log 20-14

TISServer.log 20-15

vgm.log 20-17

vhmEvents.log 20-13

VHMSTIntegrator.log 20-16

VHMSTIntegratorOperation.log 20-16

logging, configuring 20-11

LogPartitionHighWaterMarkExceeded

threshold mapping for RTMT 19-33

LogPartitionLowWaterMarkExceeded

threshold mapping for RTMT 19-33

LostContactWithCluster event, description and trigger E-20

LowActivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-33

LowAvailableDiskSpace

threshold mapping for RTMT 19-33

LowAvailableVirtualMemory

threshold mapping for RTMT 19-33

LowInactivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-33

LowPriorityQueueFull event, description and trigger E-35

LowSwapPartitionAvailableDiskSpace

threshold mapping for RTMT 19-33

M

mailbox usage records, for Cisco Unity Express J-34

MajorAlarm event, description and trigger E-21

map display

Service Level View 2-7

using 2-7

MDF type 16-17

media servers, setting up for use with Operations Manager F-1

Cisco Unified Communications Manager F-2

Cisco Unified Communications Manager cluster name, changing F-2

syslog receiver F-3

MeetingPlaceSwAlarm event, description and trigger E-22

memory, perfmon counter object B-16

memory usage records

Cisco IOS gatekeeper J-19

Cisco IOS gateway J-19

Cisco Unified CallManager Express J-19

Cisco Unity Express J-19

server

Cisco IP Contact Center J-55

Cisco Unified CallManager J-55

Cisco Unity J-55

Cisco Unity Connection J-55

SRST devices J-19

Message-Waiting Indicator synthetic test

about 9-3

failure, after Cisco Unified CallManager upgrade 9-15

information for, recording 9-27

metrics. See statistics

MIB log file, viewing 20-33

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-16

notification MIB, definition D-1

polled B-1, J-1

MinorAlarm event, description and trigger E-22

modifying

device count limit for reports 2-16

notification group

device-based 15-9

Service Quality-based 15-13

MOHConnectionsLost event, description and trigger E-35

MOHOutOfResources event, description and trigger E-35

Monitored device state, defined 16-14

Monitoring Dashboards

active views 6-1

overview 1-7

Monitoring Suspended device state, defined 16-14

MOS

threshold, violated E-9, E-22

violation trap E-29

MTPOutOfResources event, description and trigger E-35

MultipleServiceQuality Issue event, description and trigger E-22

MWIOnTimeExceeded event, description and trigger E-22

N

names, devices' 16-17

neighbor device, viewing 2-10

NicDown event, description and trigger E-23

NMSROOT

about 20-17

directory, where located 9-15, 18-6

NodeToNodeTestFailed event, description and trigger E-23

node-to-node test graphs, configuring from Service Level View 2-28

node-to-node tests

adding multiple tests

test files, formatting for import 11-13

test Import file, creating 11-12

adding single test 11-2

gatekeeper registration delay 11-9

Ping Echo 11-6

Ping Path Echo 11-7

UDP Echo 11-8

configuring

from Alert Details 3-12

from Detailed Device View 3-21

from Service Level View 2-28

data files

error messages J-58

format of J-59

location of J-1

naming convention J-1

data files, managing

applications that require exclusive lock on 11-21

automatic purging of 11-21

backing up 11-21

saving to another system 11-21

deleting a test 11-15

failures, listed 20-9

graphs

available statistics for 7-4

configuring from Service Level View 2-28

overview 1-10

Personalized Report, including in 14-1

statistics 7-4

working with 11-1

NormalPriorityQueueFull event, description and trigger E-35

notification

mapping device types 15-22

notification group

cloning 15-20

deleting 15-21

device-based

adding 15-9

modifying 15-9

Service Quality-based

adding 15-13

modifying 15-13

viewing 15-21

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-16

notifications 15-1

configuring 15-7

e-mail, preventing blocked 20-11

e-mails, sending as 15-3

event names, customizing 15-23

event sets, configuring 15-4

overview 1-11

resuming 15-22

SNMP traps, sending as 15-3

suspending 15-21

syslogs, sending as 15-4

understanding 15-1

Notifications, log files for, where located 20-16

NOTSServer, Operations Manager-related CiscoWorks process 20-30

O

object groups. See device groups, managing 17-1

obsolete events

CiscoTranscoderAvailResourceLow E-34

SYSLOGNotificationEvent E-36

TooManyInboundPortsActive E-36

TooManyOutboundPortsActive E-36

TooManyUnityPortsActive E-36

online help, using 1-18

OperationallyDown event, description and trigger E-24

Operations Manager

upgrading to 2.1 20-26

Operations Manager, configuring and administering 20-1

changes, applying 20-3

Operations Manager Configuration, using 20-1

scheduled tasks 20-3

SNMP traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

System Status report, viewing 20-8

Operations Manager event names, customizing 15-23

Operations Manager ping, enabling 8-7

OutboundBusyAttemptsThresholdExceeded event, description and trigger E-35

OutOfRange event, description and trigger E-24

overriding groups

devices 19-6

interfaces 19-6

port 19-6

P

packet loss, Service Quality alert, caused by 4-7

PacketLossDS_ThresholdExceeded event, description and trigger E-25

PacketLossSD_ThresholdExceeded event, description and trigger E-25

Partially Monitored device state

caused by 16-23

defined 16-14

pass-through SNMP unidentified traps C-4

password for Operations Manager databases, changing 20-19

Path Analysis Tool, launching 2-24

from Service Level View 2-24

Path Analysis Tool, launching, from Alert Details 3-12

Path Analysis Tool, launching, from Detailed Device View 3-21

Path Echo tests. See Ping Path Echo tests 11-7

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-14

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-8

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-7

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-13

Cisco MTP server B-14

Cisco Personal Assistant B-14

Cisco SIP B-15

Cisco Software Conference Bridge device B-15

Cisco TFTP B-16

Cisco transcode device B-16

Cisco Unified CallManager B-4

Cisco Unity B-16

processor B-17

voice applications

memory B-16

processor B-17

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 20-31

performance graphs

and polling 19-23

error messages 7-11

how to use 7-1

launching from Service Level View 2-25

merged 7-9

default 7-9

scaled 7-9

showing all 7-9

troubleshooting 7-5

utilization statistics

node-to-node tests 7-4

node-to-node-tests 7-4

performance polling 7-2

working with 7-7

performance polling

data files

format of J-2

location of J-1

naming convention J-1

disabling 19-13

enabling 19-13

error messages J-58

graphs, troubleshooting 7-10

utilization statistics graphs 7-2

voice utilization settings for 19-23

performance statistics, displaying 7-1

Permissions Report, CiscoWorks 1-23

Personalized Report

configuring 14-1, 14-3

definition 14-1

exporting, automatically 14-13

scheduling 14-13

summary 14-4

using 14-1

phone, finding in Service Level View 2-6

Phone Activities display 5-1

alert details, obtaining 5-4

customizing 5-5

filtering 5-5

views, selecting 5-5

DDV, launching 5-4

how and when to use 5-1

layout 5-2

overview 1-9

selecting views in 5-5

starting 5-1

using 5-1

phone reachability log files, where located 20-14

PhoneReachabilityTestFailed event, description and trigger E-25

phone report, launching from Service Level View 2-23

phone status tests

adding a phone status test 8-4

compared to

phone tests, batch 10-12

deleting 8-7

details, viewing 8-7

failures, listed 20-9

getting started 8-1

before you add a test 8-2

maintaining tests 8-2

import file format 8-5

modifying 8-6

overview 1-9

Personalized Report, including in 14-1

scheduling 8-4, 8-7

phone tests, batch

defined 10-12

using 10-1

phone tests, compared to

phone status tests 10-12

synthetic tests 10-12

physical connectivity, viewing 2-10

physical discovery

and DCR 16-5

and ping sweep 16-7, 16-9

and seed devices 16-7, 16-9

PIFServer, Operations Manager-related CiscoWorks process 20-30

PimDown event, description and trigger E-26

ping

enabling Operations Manager 8-7

IP SLA 8-1

ping echo tests

adding 11-6

Cisco IOS version required for 11-2

IP SLA version required for 11-2

ping path echo tests

adding 11-7

record format

for end-to-end statistics J-62

for hop-by-hop statistics J-60

polling

ACS and 19-12

and user-defined groups 19-22

applying configuration changes 19-60

changing settings 19-8, 19-11

creating read-only user for CCM 16-6

customizing

access port settings 19-29

interface group settings 19-29

trunk group settings 19-29

data settings 19-17

how settings are applied 19-2

performance J-2

polling, data settings

access port settings

minimum and maximum values 19-17

usage notes for 19-17

connector port settings

minimum and maximum values 19-17

usage notes 19-17

environment settings

minimum and maximum values 19-17

usage notes 19-17

processor and memory utilization settings

minimum and maximum values 19-17

usage notes 19-17

reachability settings

minimum and maximum values 19-17

polling, voice health settings

by device group 19-19

minimum and maximum values 19-19

polling, voice utilization settings 19-23

by device group 19-23

Polling and Threshold Adapter log files, where located 20-16

polling and thresholds 19-1

about 19-1

ACS and 19-26

changing settings 19-8, 19-11

configuring 19-1

ICMP polling G-1

ICMP polling, coordinating SNMP polling with G-3

parameters, managing

changes, how applied 19-16

default polling parameters, restoring 19-16

device functions and polling settings, understanding 19-17

editing 19-13

viewing 19-12

priorities, setting 19-3

settings applied to devices 19-2

SNMP polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

thresholds, managing 19-25

default values, restoring 19-31

editing 19-27

threshold parameter and event matrix values 19-56

viewing 19-26

See also threshold parameters, minimum and maximum settings 19-56

See also polling settings for device functions 19-17

polling rates

changing RTMT F-5

polling settings

configuring

from Alert DetailsAlert Details page

polling settings, configuring     1

from Detailed Device View 3-21

from Service Level View 2-29

data settings

by device group 19-18

environment 19-17

ports and interfaces 19-17

processor and memory 19-17

reachability 19-17

voice health settings

by device group 19-19

voice utilization settings

by device group 19-23

which applied 19-2

ports

Operations Manager incoming ports (table) 20-6

overriding groups 19-6

types supported by

Cisco IOS gateway J-10

Cisco Unified CallManager J-6

MGCP gateway J-8

usage records

Cisco IOS gateway J-10

Cisco Unified CallManager J-6

Cisco Unity Connection J-53

MGCP gateway J-8

ports and interfaces that Operations Manager manages 16-4

PortsOutOfServiceThresholdExceeded event, description and trigger E-35

port usage records, for Cisco Unity J-37

PowerSupplyDegraded event, description and trigger E-26

PowerSupplyDown event, description and trigger E-26

prerequisites

device 16-2

printing

batch test results 10-11

node-to-node test details 11-18

reports 1-22

processed SNMP traps C-1

processor, perfmon counter object B-17

protocols used by Operations Manager 20-6

Provisioning Manager

accessing 21-6

adding link from Operations Manager 21-6

deleting link from Operations Manager 21-8

editing server parameters 21-7

launching a home page from Operations Manager 21-8

PTMServer, Operations Manager-related CiscoWorks process 20-30

purging schedule, configuring 20-11

Q

QoVMServer, Operations Manager-related CiscoWorks process 20-30

QOVR, Operations Manager-related CiscoWorks process 20-30

qovr database 20-19

QOVRDbEngine, Operations Manager-related CiscoWorks process 20-30

QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-30

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-30

quality, voice, and UDP jitter for VoIP test 11-4

QualityDroppedBelowThreshold event, description and trigger E-26

R

real-time transport protocol 11-10

real-time transport protocol test

Cisco IOS version required 11-2

IP SLA version required 11-2

RegistrationResponseTime_ThresholdExceeded event, description and trigger E-26

registration response time threshold, setting, in node-to-node tests 11-9

remote Cisco Unified CallManager 18-2

RepeatedRestarts event, description and trigger E-26

reports

device count limit 2-16

reports, sorting 1-20

resetting

filters

Service Quality Alerts 4-5

resolving DNS names 16-17

Resource Manager Essentials

launching from Service Level View 2-32

server, specifying 20-10

responding to e-mail alerts from Alert Details 3-31

responding to e-mail events from Alert Details 3-33

restarts and flapping, how Operations Manager calculates H-1

restoring

data 20-25

default polling parameters 19-16

default thresholds 19-31

Resumed event, description and trigger E-27

resuming

batch test 10-10

device monitoring 3-25

inventory collection for devices 16-38

notifications 15-22

RingBackResponseTime_ThresholdExceeded event, description and trigger E-27

RoundTripResponseTime_ThresholdExceeded event, description and trigger E-27

round-trip response time threshold, setting in node-to-node tests 11-6, 11-7, 11-9

RouteGroupExhausted event, description and trigger E-35

RouteGroupFailed event, description and trigger E-35

route group utilization J-57

RouteListExhausted event, description and trigger E-27

route list utilization J-57

RTMT

configuring on CCM F-4

RTMT thresholds

synchronizing 19-36

viewing 19-32

rules for device groups, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

running on F-2

S

scheduling

batch test 10-3, 10-10

database purging 20-10

Personalized Report 14-13

phone status testing 8-4, 8-7

reports, automatic export of

Alert and Event History 12-3

IP Phone Status Changes 13-27

Personalized Report 14-13

Service Quality Event History 12-15

video phone status changes 13-47

synthetic tests 9-23

SCSIControllerDown event, description and trigger E-28

SCSIDriveDown event, description and trigger E-28

searching for Event History

by alert ID 12-9

by device 12-8

by event ID 12-7

by group 12-9, 12-10

See also searching for Service Quality History 12-9

searching for IP phones

by Cisco Unified CallManager or cluster 13-7

by extension 13-3

by IP address 13-3

by MAC address 13-3

by phone model 13-7, 13-33

by registration status 13-6

by SRST mode 13-6

by SRST router 13-7

by switch 13-7

by VLAN 13-6

searching for Service Quality History

by Cisco 1040 12-17

by Codec 12-17

by date 12-18

by destination 12-16

by MOS 12-16

by phone model 12-17

searching for video phones

by Cisco Unified CallManager or cluster 13-33

by extension 13-30

by IP address 13-30

by MAC address 13-30

by registration status 13-32

by SRST mode 13-33

by SRST router 13-34

by switch 13-34

by VLAN 13-32

security

alerts, Windows 1-24

certificate

CiscoWorks, installing 1-24

self-signed, creating 20-24

community string

rights, setting on media server F-2

device-based filtering 17-3

file ownership and protection 20-17

Internet Explorer and Operations Manager 1-17

SNMPv3 20-18

Windows 2003 and Operations Manager 1-17

seed file format. See import file format

self-signed security certificates, creating 20-24

ServiceDown event, description and trigger E-28

Service Impact report

contents 3-17

definition 3-16

launching from Alerts and Events 3-17

overview 1-11

viewing 3-17

Service Level View

about 2-1

administration pages, launching 2-31

Campus Manager, launching 2-33

CiscoView, launching 2-33

database icons, replication status 2-14

default view, setting 2-9

Detailed Device View, starting 2-23

device search tool 2-6

find device 2-6

find phone 2-6

getting started 2-1

groups, configuring 2-31

launching Alert Details page from 2-15

layout, understanding 2-3

legend 2-10

map-based view 2-7

map display 2-7

node-to-node test graphs, configuring 2-28

node-to-node tests, configuring 2-28

Path Analysis Tool, launching 2-24

performance graphs, launching 2-25

phone report, launching 2-23

phone search tool 2-6

polling settings, configuring 2-29

Resource Manager Essentials, launching 2-32

SRST tests, configuring 2-28

starting 2-2

starting additional displays from

Alert Details 2-22

synthetic tests, configuring 2-27

thresholds, configuring 2-29

tools, authorization for 2-22

tools, launching 2-21

tree-based view 2-5

using 2-1

service level view

reports 2-7

Service Monitor

adding link from Operations Manager 21-3

configuring 21-5

configuring trap receivers for Operations Manager 21-5

database 20-19

deleting link from Operations Manager 21-5

editing server parameters from Operations Manager 21-4

launching home page from Operations Manager 21-6

licensing 4-1, 20-9

starting 21-5

ServicePartiallyRunning event, description and trigger E-35

Service Quality Alert Details

event details, obtaining 4-6

events associated with an alert, viewing 4-6

starting 4-6

Service Quality Alerts

about 4-1

filters 4-5

icons, alert severity 4-6

layout, understanding 4-2

overview 1-8, 1-11

starting 4-1

views, selecting for 4-4

Service Quality-based notifications 15-13

Service Quality History

launching 4-7

understanding 12-19

Service Quality History reports

24-hour report 12-15

7-Day report 12-15

exporting, automatically 12-15

scheduling 12-15

ServiceQualityIssue event, description and trigger E-29

Service Statistics Manager

accessing 21-8

deleting a link from Operations Manager 21-10

editing server parameters 21-9

launching a home page from Operations Manager 21-10

severity groupings of alerts, definition 3-7

SIP device usage records J-55

SIRServer, Operations Manager-related CiscoWorks process 20-30

SNMP

pass-through SNMP unidentified traps C-4

polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

services, setting for voice applicationssecurity

voice applications F-2

SNMPv3 20-18

system application MIB log file, viewing 20-33

timeout and retries, modifying 16-40

trap

forwarding parameters 20-10

notifications 15-3

port, receiving 20-10

read community string 20-10

traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

traps, processed C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-3

CISCO-ISDN-MIB traps C-2

CISCO-SRST-MIB traps C-3

CISCO-STACK-MIB traps C-2

CISCO-UNITY-EXPRESS-MIB traps C-3

CPQHLTH-MIB traps C-2

standard SNMP traps (RFC 1215) C-2

traps, Service Monitor-related C-2

V1 traps G-1

V2 traps G-1

V3 traps G-1

versions supported G-1

SNMP, using to manage Operations Manager 20-31

SNMP queries, configuring for 20-32

Windows SNMP Service, enabling or disabling 20-33

Windows SNMP Service, installing and uninstalling 20-32

Windows SNMP Service status, determining 20-32

SNMP queries, configuring security for 20-33

SNMP MIBs, Operations Manager support for

host resource MIB implementation I-1

system application MIB implementation I-1

resource MIB tables I-2

sample MIB walk I-7

SoftwareConferenceOutOfResources event, description and trigger E-35

sorting reports 1-20

SRST devices

IP phones associated with 13-7

memory usage records J-19

performance polling records J-5

polling 18-4

usage records J-37

utilization statistics 7-2

video phones associated with 13-34

SRSTEntered event, description and trigger E-29

SRST IP phone report, understanding 13-11

SRST mode, IP phones in 5-1

SRST poll settings, using 18-1

deleting 18-5

deployment and configuration 18-2

getting started 18-1

log file, where located 20-16

SRST information, maintaining

import file, formatting 18-6

SRST information, importing 18-5

SRST tests, how created 18-4

unreachable SRST devices 18-3

SRSTRouterFailure event, description and trigger E-29

SRSTServer, Operations Manager-related CiscoWorks process 20-30

SRSTSuspected event, description and trigger E-30

SRST tests, configuring

from Alert Details 3-12

from Detailed Device View 3-21

from Service Level View 2-28

SSL 20-18

enabling 20-18

starting

Operations Manager from the server 1-17

Operations Manager processes 20-28

Service Level View 2-2

Service Quality Alerts display 4-1

start trace 2-24

StateNotNormal event, description and trigger E-30

statistics

node-to-node tests

latency 7-4

packet loss 7-4

quality 7-4

registration response time 7-4

round-trip response time 7-4

performance polling

calls 7-2

channel utilization 7-2

CPU usage 7-2

inbound ports 7-3

IP phones registered 7-2

memory usage 7-2

outbound ports 7-3

PBX ports 7-2

port utilization 7-2

resource utilization 7-2

route group utilization 7-2

route list utilization 7-2

zone utilization 7-2

stopping Operations Manager processes 20-28

STServer, Operations Manager-related CiscoWorks process 20-30

support, device 20-19

Suspended event, description and trigger E-30

suspending

batch test 10-10

device monitoring 3-26, 16-35

inventory collection for devices 16-38

notifications 15-21

switch

phones connected to 13-7, 13-34

synchronize, RTMT thresholds 19-36

SyntheticTestFailed event, description and trigger E-30

synthetic tests, working with 9-1

about testing 9-1

adding tests 9-6

Cisco Conference Connection 9-11

Dial-Tone 9-7

Emergency Call 9-12

End-to-End Call 9-9

Message-Waiting Indicator 9-14

Phone Registration 9-7

TFTP Download 9-10

applications, configuring for 9-3

batch, using 10-1

batch tests, compared to 10-12

Cisco Unity Message-Waiting Indicator test, about 9-3

configuring tests 9-3

from Alert Details 3-12

from Detailed Device View 3-21

from Service Level View 2-27

deleting tests 9-23

Dial-Tone test

about 9-2

adding 9-7

Emergency Call test

about 9-2

adding 9-12

information, recording for 9-26

End-to-End Call test

about 9-2

adding 9-9

events associated with

SyntheticTestsFailed E-30

failure of a test, troubleshooting 9-4

failures, listed 20-9

IP phones

Cisco 7960 phones 9-3

configuring for testing 9-4

maintaining synthetic tests 9-5

Administration pages, opening 9-6

configuring tests 9-3, 9-6

Message-Waiting Indicator test, adding 9-14

modifying tests 9-22

notes on 9-24

objectives of testing 9-1

overview 1-9

Personalized Report, including in 14-1

Phone Registration test

about 9-2

adding 9-7

phone tests, compared to 10-12

scheduling 9-23

starting tests 9-22

stopping tests 9-22

Synthetic Test Integrator log files, where located 20-16

TFTP Download test

about 9-2

adding 9-10

viewing test details 9-22

viewing test results 9-23

worksheets for 9-25

Cisco Conference Connection test 9-26

Cisco Unified CallManager information 9-25

Cisco Unity Message-Waiting Indicator test 9-27

Emergency Call test 9-26

SyntheticTestThresholdExceeded event, description and trigger E-30

syslog

configuring Unified Communications Manager receiver F-3

SYSLOGNotificationEvent E-36

syslog notifications 15-4

SYSLOGNotificationsEvent event, description and trigger E-36

system administration

daily purging schedule, configuring 20-11

data, backing up and restoring 20-25

debugging, enabling 20-11

device support 20-19

log files (see log files) 20-13

logging, configuring 20-11

password for Operations Manager databases, changing 20-19

scheduled tasks 20-3

security 20-17

self-signed security certificates, creating 20-24

starting and stopping Operations Manager processes 20-28

system preferences, setting 20-9

System Status report, viewing 20-8

system application MIB

implementation I-1

resource MIB tables, element status information I-4

resource MIB tables, installed elements I-3

resource MIB tables, installed packages I-2

resource MIB tables, package status information I-3

resource MIB tables, process map I-7

resource MIB tables, scalar variables I-6

resource MIB tables, status of elements previously run I-6

resource MIB tables, status of packages previously run I-5

sample MIB walk I-7

system-defined device groups 17-2

System Status report, for Operations Manager 20-8

T

TemperatureHigh event, description and trigger E-31

TemperatureSensorDegraded event, description and trigger E-31

TemperatureSensorDown event, description and trigger E-31

TFTP Download synthetic tests

about 9-2

adding 9-10

threshold, MOS level, setting 20-7

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 19-56

Backup Interface Support Settings, Maximum Up Time 19-45

Cisco Personal Assistant Threshold Settings (voice health) 19-50

CPA Login Failure 19-50

CPA Transfer Failed 19-50

CPA Voice Mail 19-50

Cisco Unified CallManager Express Utilization (voice utilization) 19-51

Registered IP Phones Threshold 19-51

Registered Key IP Phones Threshold 19-51

Cisco Unified CallManager Port Utilization (voice utilization) 19-51

BRI Channel Utilization Threshold 19-51

Conferences Active Threshold 19-52

Conference Streams Active Threshold 19-52

E1 PRI Channel Utilization Threshold 19-51

FXO Port Utilization Threshold 19-51

FXS Port Utilization Threshold 19-51

Hardware Conference Resources Active Threshold 19-52

Location Bandwidth Available Threshold 19-52

MOH Multicast Resources Active Threshold 19-52

MOH Streams Active Threshold 19-52

MOH Unicast Resources Active Threshold 19-52

MTP Resources Active Threshold 19-52

MTP Streams Active Threshold 19-52

Software Conference Resources Active Threshold 19-52

T1 CAS Channel Utilization Threshold 19-51

T1 PRI Channel Utilization Threshold 19-51

Transcoder Resources Active Threshold 19-52

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 19-47

Hardware Conference Out of Resources Threshold 19-48

High Priority Queue Size Threshold 19-48

Location Out of Resources Threshold 19-48

Low Priority Queue Size Threshold 19-48

MOH Connections Lost Threshold 19-48

MOH Out of Resources Threshold 19-48

MTP Out of Resources Threshold 19-48

Normal Priority Queue Size Threshold 19-48

Outbound Busy Attempts Threshold 19-47

Ports Active Threshold 19-47

Ports Out of Service Threshold 19-47

Software Conference Out of Resources Threshold 19-48

TFTP Aborted Requests Threshold 19-48

TFTP Heartbeat Threshold 19-48

Cisco Unity Connection Utilization (voice utilization) 19-53

Inbound Port Utilization Threshold 19-53

Outbound Port Utilization Threshold 19-53

Cisco Unity Express Threshold settings (voice health)

19-48

Total Time Used Threshold 19-49

Cisco Unity Express Utilization (voice utilization) 19-53

Capacity Utilization Threshold 19-53

Orphaned Mailboxes Threshold 19-53

Session Utilization Threshold 19-53

Cisco Unity Threshold settings (voice health)

19-49

Unity Inbox Threshold 19-49

Unity License Threshold 19-49

Cisco Unity Utilization (voice utilization) 19-53

Inbound Port Utilization Threshold 19-53

Outbound Port Utilization Threshold 19-53

Dial-on-Demand Interface Support settings, Maximum Up Time 19-45

disk usage and virtual memory settings (data settings) 19-43

drive array faults threshold 19-43

free hard disk threshold 19-43

free memory threshold 19-43

disk usage and virtual memory settings (voice health)

free hard disk threshold 19-49

free virtual memory threshold 19-49

environment settings (data settings)

relative temperature 19-43

relative voltage 19-43

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-49

Gatekeeper Utilization (voice utilization) 19-53

Interzone Bandwidth Utilization for Local Zone Threshold 19-54

Total Bandwidth Utilization for Local Zone Threshold 19-54

generic interface/port performance settings 19-43

generic interface and port performance threshold categories 19-43

broadcast threshold 19-43

collision threshold 19-44

discard threshold 19-44

error threshold 19-44

error traffic threshold 19-44

queue drop threshold 19-44

utilization threshold 19-44

H323 Gateway Port Utilization (voice utilization) 19-54

BRI Channel Utilization Threshold 19-54

DSP Utilization Threshold 19-55

E1 CAS Channel Utilization Threshold 19-55

E1 PRI Channel Utilization Threshold 19-54

EM Port Utilization Threshold 19-54

FXO Port Utilization Threshold 19-54

FXS Port Utilization Threshold 19-54

T1 CAS Channel Utilization Threshold 19-54

T1 PRI Channel Utilization Threshold 19-54

interface and port flapping threshold categories 19-44

link trap threshold 19-44

link trap window 19-44

interfaces, backup interface settings 19-45

MGCP Gateway Port Utilization (voice utilization) 19-55

BRI Port Utilization Threshold 19-55

E1 PRI Channel Utilization Threshold 19-55

FXO Port Utilization Threshold 19-55

FXS Port Utilization Threshold 19-55

T1 CAS Channel Utilization Threshold 19-55

T1 PRI Channel Utilization Threshold 19-55

MWI Threshold Settings (voice health), MWI On-Time Threshold 19-50

Processor and Memory Settings (voice health) 19-50

free physical memory threshold 19-50

processor utilization threshold 19-50

reachability settings 19-46

restart trap threshold 19-46

restart trap window 19-46

Voice Mail Gateway Utilization (voice utilization)

19-55

PBX Port Utilization Threshold 19-56

Voice Mail Port Utilization Threshold 19-56

threshold parameters

changing RTMT F-5

threshold parameters, minimum and maximum settings 19-56

thresholds

applying configuration changes 19-60

changing settings 19-8, 19-11

configuring

from Alert Details 3-12

from Detailed Device View 3-21

from Service Level View 2-29

how settings are applied 19-2

report 19-26

setting, in node-to-node tests

jitter 11-4

latency 11-4

packet loss 11-4

quality 11-4

registration response time 11-9

round-trip response time 11-6, 11-7, 11-9

synchronizing RTMT 19-36

viewing RTMT 19-32

threshold settings

customizing 19-29

optional 19-29

time and date

on Operations Manager client 1-18

on Operations Manager server 1-18

time zone

on Operations Manager client 1-18

on Operations Manager server 1-18

TISServer, Operations Manager-related CiscoWorks process 20-30

tool buttons, on

Alerts and Events display 3-6

Phone Activities display 5-3

Service Level View 2-5

tools

launching from Service Level View 2-21

Service Level View, authorization for 2-22

TooManyInboundPortsActive E-36

TooManyInboundPortsActive event, description and trigger E-36

TooManyOutboundPortsActive E-36

TooManyOutboundPortsActive event, description and trigger E-36

TooManyUnityPortsActive E-36

TooManyUnityPortsActive event, description and trigger E-36

topo.properties file, changing device count limit 2-16

topology. See map display

TopoServer, Operations Manager-related CiscoWorks process 20-30

TotalTimeUsedThresholdExceeded event, description and trigger E-31

trace, start 2-24

TranscoderOutOfResources event, description and trigger E-36

traps

discarding Service Monitor traps after deletion 21-5

enabling devices to send

command reference for Catalyst devices, locating 20-5

command reference for Cisco IOS devices, locating 20-5

MOS violation E-29

SNMP versions

V1 G-1

V2 G-1

V3 G-1

traps, processed and pass-through C-1

pass-through SNMP unidentified traps C-4

processed SNMP traps C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-3

CISCO-SRST-MIB traps C-3

CISCO-STACK-MIB traps C-2

CISCO-UNITY-EXPRESS-MIB traps C-3

CPQHLTH-MIB traps C-2

processed CISCO-ISDN-MIB traps C-2

processed CISCO-SYSLOG-MIB traps C-2

standard SNMP traps (RFC 1215) C-2

troubleshooting

performance degradation 20-31

performance graphs 7-10

synthetic test failure 9-24

trunk group

utilization J-57

Trunk Port Groups, threshold settings, customizing 19-29

trunk ports

overriding groups 19-6

polling and thresholds 19-7

U

UDP echo tests

adding 11-8

Cisco IOS version required 11-2

IP SLA version required 11-2

UDP Jitter for VoIP test

IP SLA version required 11-2

UMRCommunicationError event, description and trigger E-32

unidentified traps and events

DDV, and 3-19

pass-through SNMP C-4

Unified Communications Manager

displaying Emergency Responders 2-7

uninstalling Windows SNMP Service 20-32

UnityFailOverOccured event, description and trigger E-32

UnityPortHung event, description and trigger E-36

unmanaged devices report 2-21

unreachable device 3-7

Unreachable device state

caused by 16-23, 16-28

cleaning up devices in 16-28

defined 16-14

unregistered IP phones 5-1

unresponsive device 3-7

Unresponsive event 3-7

description and trigger E-33

Unsupported device state

caused by 16-2

cleaning up devices in 16-28

defined 16-14

upgrading

Operations Manager 20-26

user-defined device groups 17-2

user roles

ACS 1-23

CiscoWorks 1-23

understanding 1-23

using

map display 2-7

Path Analysis Tool 2-24

Service Level View 2-1

views 6-1

using performance graphs 7-1

graphs, working with 7-7

V

verifying

status of a batch test 10-9

status of a node-to-node test 11-19

versions

Cisco IOS 11-2

Cisco Unified CallManager 10-12

IP SLA 11-2

SNMP G-1

vhm database 20-27

VHMIntegrator, Operations Manager-related CiscoWorks process 20-30

VHMServer, Operations Manager-related CiscoWorks process 20-30

video phone reports

filtering 13-40

launching a web interface from 13-18

understanding 13-38

video phones

searching for 13-28

web interface, launching 13-18

video phone status change reports

exporting, automatically 13-47

purging, manually 13-47

viewing

alerts, impact of 3-17

batch tests 10-8

device details 3-22, 16-32

device groups 17-29

discovery status 16-40

event attributes

from Service Quality Alerts 4-8

event details 3-15

event properties 3-15

from Alert Details 3-15

events associated with an alert 3-14

group membership details 17-30

group summary 17-28

hop-by-hop latency 2-24

IP Address Report 16-20

IP phone inventory collection status 16-38

log files

by module 20-13

for node-to-node tests 11-20

neighbor devices 2-10

node-to-node test information 11-16

notification group 15-21

physical connectivity 2-10

polling parameters 19-11

Service Quality Events 12-14

system application MIB log file 20-33

thresholds 19-26

view management log files, where located 20-17

views

activating 6-2

active

maximum number 6-1

Monitoring Dashboard 6-1

creating 6-2

deactivating 6-2

default 6-1

for Alerts and Events 6-1

for Phone Activities 6-1

for Service Quality Alerts 6-1

deleting a 6-3

editing 6-3

getting started with 6-1

in Alerts and Events display, selecting 3-2

in Phone Activities display, selecting 5-5

in Service Quality Alerts display 4-4

selecting for 4-4

managing 6-1

Service Level View, default, setting 2-9

voice applications

perfmon counter objects

memory B-16

processor B-17

security F-2

SNMP services, setting F-2

voice gateways

utilization statistics 7-2

VoicePortOperationallyDown event, description and trigger E-33

voice utilization settings, and performance polling 19-23

VsmServer, Operations Manager-related CiscoWorks process 20-30

W

Windows SNMP Service

disabling 20-33

enabling 20-33

installing 20-32

status, determining 20-32

uninstalling 20-32

Z

zone, gatekeeper

local or remote J-16

usage records J-16