User Guide for Cisco Unified Operations Manager 2.1
Setting Up Cisco Unified Communications Management Application Links
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Setting Up Cisco Unified Communications Management Application Links

Table Of Contents

Setting Up Cisco Unified Communications Management Application Links

Accessing Unified Communications Management Suite Applications from Operations Manager

Accessing Service Monitor Servers

Important Notes About Service Monitor

Adding a Service Monitor Link from Operations Manager

Editing a Service Monitor from Operations Manager

Deleting a Service Monitor Link from Operations Manager

Configuring a Service Monitor

Launching a Service Monitor

Accessing Provisioning Manager Servers

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

Editing Provisioning Manager Servers

Deleting Provisioning Manager Servers

Launching Provisioning Manager

Accessing Service Statistics Manager Servers

Adding a Service Statistics Manager Link from Operations Manager

Editing Service Statistics Manager Servers

Deleting Service Statistics Manager Servers

Launching Service Statistics Manager Servers


Setting Up Cisco Unified Communications Management Application Links


This section includes the following topics:

Accessing Unified Communications Management Suite Applications from Operations Manager

Accessing Service Monitor Servers

Accessing Provisioning Manager Servers

Accessing Service Statistics Manager Servers

Accessing Unified Communications Management Suite Applications from Operations Manager

You can add links to Operations Manager to launch other Cisco Unified Communications Management Suite applications using the UC Management Suite tab. To access Cisco Unified Service Monitor (Service Monitor) diagnostic reports as well as some Cisco Unified Service Statistics Manager (Service Statistics Manager) functions, you must register the application's servers using the UC Management Suite tab. You can run these Cisco Unified Communications Management Suite applications in standalone mode or as coresident applications (having applications run at the same time) on the same server. For guidelines on system requirements, see the Supported and Interoperable Devices and Software Guide for Cisco Unified Operations Manager on Cisco.com.

For details on coresidency and hardware and software guidelines, see the Deployment Best Practices Guide on Cisco.com.

From the Cisco UC Management Suite tab, you can perform the tasks listed in Table 21-1.

Table 21-1 Operations Manager Cisco Unified Communications Management Suite Tasks 

Tasks
Description

Accessing Service Monitor Servers

From Operations Manager, add, edit, or delete a remote Service Monitor, launch the default home page for Service Monitor from inside the Operations Manager interface, and configure Service Monitor.

Accessing Provisioning Manager Servers

From Operations Manager, add, edit, or delete a remote Provisioning Manager and launch the default home page for Provisioning Manager from inside the Operations Manager interface.

Accessing Service Statistics Manager Servers

From Operations Manager, add, edit, or delete a remote Service Statistics Manager and launch the default home page for Service Statistics Manager from inside the Operations Manager interface.


Accessing Service Monitor Servers

The Cisco Unified Communications Management Suite enables you to integrate a Service Monitor with Operations Manager.

Be sure to read Important Notes About Service Monitor to understand the prerequisites to setting up Service Monitor.

You can perform the following actions on Service Monitor from Operations Manager:

Adding a Service Monitor Link from Operations Manager

Editing a Service Monitor from Operations Manager

Deleting a Service Monitor Link from Operations Manager

Configuring a Service Monitor

Launching a Service Monitor


Caution Review the Important Notes About Service Monitor before you begin adding Service Monitors.

Important Notes About Service Monitor

For Operations Manager to process traps from Service Monitor, you must remember the following:

Service Monitor is a separately licensed product that is installed when you install Operations Manager; see your Cisco representative to obtain a license.

You can license Service Monitor on the same server as Operations Manager. You can also obtain standalone versions of Service Monitor to install and license on other servers.

For Operations Manager to process traps from a Service Monitor, you must add the Service Monitor to Operations Manager and you must use Service Monitor to configure Operations Manager as a trap receiver.

You must configure Service Monitor to send traps to Operations Manager. (See the User Guide for Cisco Unified Service Monitor.)

You must configure Operations Manager to process traps from particular Service Monitors. See Configuring a Service Monitor. Operations Manager discards any traps received from a Service Monitor that has not been added to Operations Manager.

Service Monitor sends MOS violation traps to Operations Manager when MOS falls below a threshold configured on Service Monitor. In response to these traps, Operations Manager generates a warning alert. To enable Operations Manager to generate a critical alert when MOS falls to a more critical level than that defined by Service Monitor, configure a lower MOS threshold on Operations Manager. See Configuring Service Quality Event Settings, page 20-7.

Table 21-2 describes the elements in the Service Monitor window.

Table 21-2 UC Management Suite—Service Monitor Window Elements

Window Element
Action/Description

Check box column

Select to perform a function on a Service Monitor.

IP Address column

Server where Service Monitor is installed.

Note Operations Manager processes traps from only those Service Monitors listed here.

Protocol column

HTTP or HTTPS.

Port column

Port by which Service Monitor is accessed. Cannot be left blank.

Status column

Selection for whether to use this Service Monitor as a cross-launch server. Limit of one cross-launch server active at a time.

Remarks column

User-entered description.

Add button

Click to add a Service Monitor. See Adding a Service Monitor Link from Operations Manager.

Edit button

Click to edit Service Monitor values. See Editing a Service Monitor from Operations Manager

Launch button

Click to open the Service Monitor home page. See Launching a Service Monitor.

Configure button

Click to configure a Service Monitor trap receiver parameters. See Configuring a Service Monitor and Service Monitor online help for details.

Delete button

Click to delete Service Monitors that you have selected. See Deleting a Service Monitor Link from Operations Manager.



Adding a Service Monitor Link from Operations Manager

Use this procedure to add a link to a local or remotely installed Service Monitor server from Operations Manager.


Step 1 Select UC Management Suite > Service Monitor. The Service Monitor page appears.

Step 2 Click Add. The Add Service Monitor page appears.

Step 3 Enter data in the following fields (see Table 21-2 for details):

IP Address—IP address of a remote server where Service Monitor is installed.

Protocol—HTTP or HTTPS.

Port—Port by which Service Monitor is accessed. Cannot be left blank.

Status—Selection for whether to use this Service Monitor as a cross-launch server. Default is cross-launch.

Remarks—Optional.

Step 4 Click Add.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server, the Service Monitor page appears displaying the information for the newly added Service Monitor.


Editing a Service Monitor from Operations Manager

Use this procedure to edit a local or remotely installed Service Monitor server from Operations Manager.


Step 1 Select UC Management Suite > Service Monitor to add or edit a Service Monitor. The Service Monitor page appears.

Step 2 Click the Edit button. The Edit Service Monitor page appears.

Step 3 Enter data in the following fields (see Table 21-2 for details):

Protocol

Port

Status

Remarks—Optional

Step 4 Click Apply.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server, the Service Monitor page appears displaying the updated information.


Deleting a Service Monitor Link from Operations Manager

Use this procedure to delete the link for a locally installed or remotely installed Service Monitor server from Operations Manager.


Note After you delete a Service Monitor link from Operations Manager, Operations Manager discards any traps received from the deleted Service Monitor. Service Monitor continues to function using the configurations made within the Service Monitor product. Since Service Monitor continues to run in the background on Operations Manager, it will continue to use system resources until you suspend Service Monitor's clusters and sensors from CiscoWorks > Cisco Unified Service Monitor > Configuration > Monitored Phones.



Step 1 Select UC Management Suite > Service Monitor. The Service Monitor page appears.

Step 2 Select check boxes for service monitors that you want to delete.

Step 3 Click Delete. The Service Monitor page reappears with the updated list of records.

Step 4 To ensure valuable system resources are not used by Service Monitor in the background, select CiscoWorks > Cisco Unified Service Monitor > Configuration > Monitored Phones, then select the check box for the cluster or sensor that you want to suspend and click Suspend.


Configuring a Service Monitor

Use this procedure to configure which traps Operations Manager will monitor for the selected Service Monitor server.


Step 1 Select UC Management Suite > Service Monitor. The Service Monitor page appears.

Step 2 Click Configure. The Service Monitor Configuration > Trap Receivers page appears.


Note You might be asked to log in.


Step 3 Enter data into the following fields on the Trap Receiver Parameters page:

SNMP Community String

Trap Receiver 1 and Port

Trap Receiver 2 and Port

Trap Receiver 2 and Port

Trap Receiver 2 and Port

Step 4 Click OK. A confirmation window appears asking you to confirm the setup; click Yes or No.


For information on using Service Monitor, click Help on the Service Monitor home page.

Launching a Service Monitor

Use this procedure to launch the Service Monitor home page for the selected Service Monitor server.


Note You can access the locally installed Service Monitor (if configured) by clicking the Click to Launch Service Monitor button on the Monitoring Dashboard.



Step 1 Select UC Management Suite > Service Monitor. The Service Monitor page appears.

Step 2 Select a Service Monitor and click Configure. The Service Monitor home page appears.


Note You might be asked to log in.


Step 3 Click Help on the Service Monitor home page for more information on using Service Monitor.


Accessing Provisioning Manager Servers

You can perform the following actions on Provisioning Manager from Operations Manager:

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

Editing Provisioning Manager Servers

Deleting Provisioning Manager Servers

Accessing Provisioning Manager Servers

Adding a Provisioning Manager Cross-Launch Link from Operations Manager

Use this procedure to add a cross-launch link to a local or remotely installed Provisioning Manager server from Operations Manager.


Step 1 Select UC Management Suite > Provisioning Manager to add a Provisioning Manager. The Provisioning Manager page appears.

Step 2 Click the Add button. The Add Provisioning Manager page appears.

Step 3 Enter data in the following fields (see Table 21-3 for details):

Table 21-3 UC Management Suite—Provisioning Manager Window Elements

Window Element
Action/Description

IP Address column

Server where Provisioning Manager is installed.

Protocol column

HTTP or HTTPS.

Port column

Port by which Provisioning Manager is accessed. Cannot be left blank.

Status column

Selection for whether to use this Provisioning Manager as a cross-launch server. Limit of one cross-launch server active at a time.

Remarks column

User-entered description. Optional.

Add button

Click to add a Provisioning Manager. See Adding a Provisioning Manager Cross-Launch Link from Operations Manager.

Edit button

Click to edit Provisioning Manager values. See Editing Provisioning Manager Servers

Launch button

Click to open the Provisioning Manager home page. See Accessing Provisioning Manager Servers.

Delete button

Click to delete Provisioning Managers that you have selected. See Deleting Provisioning Manager Servers.


Step 4 Click Add.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server, the Provisioning Manager page appears displaying the information for the newly added Provisioning Manager.


Editing Provisioning Manager Servers

Use this procedure to edit a local or remotely installed Provisioning Manager server from Operations Manager.


Step 1 Select UC Management Suite > Provisioning Manager to add or edit a Provisioning Manager. The Provisioning Manager page appears.

Step 2 Click the Edit button. The Edit Provisioning Manager page appears.

Step 3 Enter data in the following fields (see Table 21-3 for details):

Protocol

Port

Status

Remarks—Optional

Step 4 Click Apply.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server, the Provisioning Manager page appears displaying the updated information.


Deleting Provisioning Manager Servers

Use this procedure to delete a locally installed or remotely installed Provisioning Manager server from Operations Manager.


Step 1 Select UC Management Suite > Provisioning Manager. The Provisioning Manager page appears.

Step 2 Select check boxes for Provisioning Managers that you want to delete.

Step 3 Click Delete. The Provisioning Manager page reappears with the updated list of records.


Launching Provisioning Manager

Use this procedure to launch the Provisioning Manager home page for the selected Provisioning Manager server.


Step 1 Select UC Management Suite > Provisioning Manager. The Provisioning Manager page appears.

Step 2 Select a Provisioning Manager and click Configure. The Provisioning Manager home page appears.


Note You might be asked to log in.


Step 3 Click Help on the Provisioning Manager home page for more information on using Provisioning Manager.


Accessing Service Statistics Manager Servers

You can perform the following actions on Service Statistics Manager from Operations Manager:

Adding a Service Statistics Manager Link from Operations Manager

Editing Service Statistics Manager Servers

Deleting Service Statistics Manager Servers

Launching Service Statistics Manager Servers

Adding a Service Statistics Manager Link from Operations Manager

Use this procedure to add a link to a local or remotely installed Service Statistics Manager server from Operations Manager.


Step 1 Select UC Management Suite > Service Statistics Manager to add or edit a Service Statistics Manager. The Service Statistics Manager page appears.

Step 2 Click the Add button. The Add Service Statistics Manager page appears.

Step 3 Enter data in the following fields (see Table 21-4 for details):

Table 21-4 UC Management Suite—Service Statistics Manager Window Elements

Window Element
Action/Description

IP Address column

Server where Service Statistics Manager is installed.

Protocol column

HTTP or HTTPS.

Port column

Port by which Service Statistics Manager is accessed. Cannot be left blank.

Status column

Selection for whether to use this Service Statistics Manager as a cross-launch server. Limit of one cross-launch server active at a time.

Remarks column

User-entered description. Optional.

Add button

Click to add a Service Statistics Manager. See Adding a Service Statistics Manager Link from Operations Manager.

Edit button

Click to edit Service Statistics Manager values. See Editing Service Statistics Manager Servers

Launch button

Click to open the Service Statistics Manager home page. See Launching Service Statistics Manager Servers.

Delete button

Click to delete Service Statistics Managers that you have selected. See Deleting Service Statistics Manager Servers.


Step 4 Click Add.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server,, the Service Statistics Manager page appears displaying the information for the newly added Service Statistics Manager.


Editing Service Statistics Manager Servers

Use this procedure to edit a local or remotely installed Service Statistics Manager server link from Operations Manager.


Step 1 Select UC Management Suite > Service Statistics Manager to add or edit a Service Statistics Manager. The Service Statistics Manager page appears.

Step 2 Click the Edit button. The Edit Service Statistics Manager page appears.

Step 3 Enter data in the following fields (see Table 21-4 for details):

Protocol

Port

Status

Remarks—Optional

Step 4 Click Apply.

If you selected cross-launch capabilities for this server a confirmation window displays; click Yes or No.

If you selected Not for cross-launch server, the Service Statistics Manager page appears displaying the updated information.


Deleting Service Statistics Manager Servers

Use this procedure to delete a locally installed or remotely installed Service Statistics Manager server link from Operations Manager.


Step 1 Select UC Management Suite > Service Statistics Manager. The Service Statistics Manager page appears.

Step 2 Select check boxes for Service Statistics Managers that you want to delete.

Step 3 Click Delete. The Service Statistics Manager page reappears with the updated list of records.


Launching Service Statistics Manager Servers

Use this procedure to launch the Service Statistics Manager home page for the selected Service Statistics Manager.


Step 1 Select UC Management Suite > Service Statistics Manager. The Service Statistics Manager page appears.

Step 2 Select a Service Statistics Manager and click Configure. The Service Statistics Manager home page appears.


Note You might be asked to log in.


Step 3 Click Help on the Service Statistics Manager home page for more information on using Service Statistics Manager.