Installation Guide for Cisco Unified Operations Manager 2.1
Prerequisites
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Prerequisites

Table Of Contents

Prerequisites

Product Overview

Server Requirements

Client Requirements

Other System Software

System Capacity

Supported Devices and Software


Prerequisites


This chapter describes the prerequisites for installing Cisco Unified Operations Manager (with Cisco Unified Service Monitor) on a Windows system. It includes:

Product Overview

Server Requirements

Client Requirements

System Capacity

Supported Devices and Software

For additional requirements before you begin your installation or upgrade, see Preparing the Operations Manager Server, page 2-2 or Before You Begin, page 2-15.

Product Overview

Cisco Unified Operations Manager (Operations Manager) is a product from the Cisco Unified Communications Management Suite, which provides a comprehensive and efficient solution for network management and monitoring of Cisco Unified Communications deployments.

Operations Manager monitors and evaluates the current status of both the IP communications infrastructure and the underlying transport infrastructure in the network. Operations Manager uses open interfaces such as Simple Network Management Protocol (SNMP), Hypertext Transfer Protocol (HTTP), and Windows Management Instrumentation (WMI) to remotely poll data from different devices in the IP communications deployment.


Note Operations Manager does not deploy any agent software on the devices being monitored and thus is nondisruptive to system operations.


Cisco Unified Operations Manager increases productivity of network managers in the following ways:

Provides contextual diagnostic tools—Enables you to isolate problems more quickly:

Diagnostic tests provide performance and connectivity details about different elements of the converged IP communications infrastructure.

Synthetic tests replicate end-user activity and verify gateway availability and other configuration and operational aspects of the IP communications infrastructure.

IP service-level agreement (SLA)-based diagnostic tests can measure the performance of WAN links and node-to-node network quality.

Clickable information in notification messages—Includes context-sensitive links to more detailed information about service outages.

Context-sensitive links to other CiscoWorks tools and Cisco tools—For managing IP communications implementations.

Presents service-quality alerts—Uses information from Cisco Unified Service Monitor, when it is also deployed, to:

Display mean opinion scores (MOSs) associated with poor voice quality between pairs of endpoints (Cisco IP Phones, Cisco Unity messaging systems, or voice gateways) involved in a call and other associated details about the voice-quality problem.

Enable you to perform a probable path trace between the two endpoints and reports on any outages or problems on intermediate nodes in the path.

Provides information on current connectivity-related and registration-related outages affecting IP phones (both Session Initiation Protocol and Skinny Client Control Protocol based phones) in the network. In addition, provides contextual information that enables locating and identifying the IP phones involved.

Tracks IP communications devices and IP phone inventory—Tracks IP phone status changes and creates a variety of reports that document move, add, and change operations on IP phones in the network.

Provides real-time notifications—Uses SNMP traps, syslog notifications, and e-mail to report the status of the network being monitored to a higher-level entity (typically, to a manager of managers).

Server Requirements

Table 1-1 lists the minimum server system requirements for installing Operations Manager (with Service Monitor). These requirements are for installation only, not for deployment of both Operations Manager and Service Monitor. Depending on your deployment scenario, requirements may vary.

For details on supported devices and software, see the Supported and Interoperable Devices and Software for Cisco Unified Operations Manager.

Table 1-1 Installation Server System Requirements for Operations Manager (with Service Monitor)

Requirement Type
Minimum Requirements
Deployment of up to 30,000 Phones and 1,000 IP Devices
Deployment of up to 30,000 Phones and 2,000 IP Devices

Processor

One of the following:

Intel Xeon dual core processor equal to or greater than 2 GHz.

AMD Opteron dual core processor equal to or greater than 2 GHz.

One of the following:

Two Intel Xeon dual core processor equal to or greater than 2 GHz.

Two AMD Opteron dual core processor equal to or greater than 2 GHz.

Memory (RAM)

4 GB.1

4 GB.1

Page File Space2

4 GB.

4 GB.

Disk Space3

72 GB recommended.

NTFS file system (required for secure operation).

At least 16 MB in Windows temporary directory (%TEMP%).

72 GB recommended.

NTFS file system (required for secure operation).

At least 16 MB in Windows temporary directory (%TEMP%).

Hardware

Color monitor.

CD-ROM drive.

Support one or two 10/100 NICs (one is required, and the second is for failover support; both NIC cards must have the same IP address).

Software4 , 5

One of the following:

Windows Server 2003 with Service Pack (SP) 1 or SP 2, Standard and Enterprise Editions (32 bit version).

Windows Server 2003 R2 (32 bit version).

ODBC Driver Manager6 3.5.10 or later.


NoteIf you are going to use Cisco Unified Service Monitor, configure the server to use Network Time Protocol (NTP) to synchronize with the time server that is used by Cisco Unified Communications Managers in your network. See NTP Configuration Notes, page 2-22.

Windows Terminal Services is supported in remote administration mode only. Use of Windows Terminal Services or Remote Desktop and Virtual Network Computing (VNC) to remotely control the server is not recommended for performing day-to-day operations (for example, running reports, keeping dashboards and Service Level View open, and so on).


1 For details on enabling the full 4 GB of RAM on Windows, see Enabling the Full 4 GB of RAM, page 2-3.

2 When configuring the page file, you should set both the minimum and maximum file size parameters to 4 GB. This will ensure Windows creates a 4 GB page file.

3 Do not install Operations Manager on a FAT file system.

4 You must install Operations Manager on a dedicated system. Do not install Operations Manager on a Primary Domain Controller (PDC) or Backup Domain Controller (BDC). Do not install Operations Manager in an encrypted directory. Operations Manager does not support directory encryption.

5 The default locale for your Windows operating system must be set to either US-English or Japanese.

6 To verify the version of ODBC Driver Manager, from the Windows desktop, select Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC). Select the About tab. If necessary, install Microsoft Data Access Component (MDAC) 2.5 or later.


Client Requirements

Table 1-2 shows the minimum system requirements for Operations Manager clients.

If a client system is available, it is recommended that you perform all configurations and day-to-day activities on the client system. If a client system is not available, the Operations Manager server must also meet all the system requirements for a client system (see Table 1-2).

Table 1-2 Client System Requirements 

Requirement Type
Minimum Requirements

System hardware

Any PC or server platform with a Intel Pentium and Xenon processor greater than 1.0 GHz.

Color monitor with video card set to 24 bits color depth.

Screen resolution of 1024 x 768 dpi.

Note Not every LCD projector or monitor provides a clear display at the minimum resolution. On LCD projectors and monitors, dot pitch impacts the readability of the screen.

System software

One of the following:

Windows XP with Service Pack 2.

Windows Server 2003 Standard or Enterprise Edition without Windows Terminal Services.

Windows Server 2003 R2.

Internet Explorer 6.0.28 or 6.0.371 ,2 .

Adobe Flash Player 7.0, 8.0, or 9.0. Downloading Flash from the Adobe website requires that you install ActiveX cookies on the system. An offline installation of Flash may be required if Internet Explorer security patches are present on a newly installed Operations Manager server.

Memory (RAM)

1 GB recommended.

Page file space

2 GB.

Environment

Clients must be able to access Operations Manager:

From outside a firewall—Refer to documentation for your firewall for how to configure client access.

Across a Virtual Private Network (VPN)—The VPN tunnel should connect the client and a VPN router or similar device.

1 If your Internet Explorer window unexpectedly quits, refer to the Release Notes for Cisco Unified Operations Manager for information on Microsoft updates.

2 Browser Internet security setting level must be set to Medium. To check the current level on IE, open Tools --> Internet Options in IE, click on the Security tab, and click on Default Level button.


Other System Software

Ensure any prerequisites for interoperable software (such as Service Monitor or Service Statistics Manager) are reviewed and acted upon before installing or upgrading Operations Manager 2.1. For information on preparing to install or upgrade, see Preparing the Operations Manager Server, page 2-2. See the latest information on supported devices and interoperable software at http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html.

Operations Manager has undergone interoperability testing with McAfee Virus Scan Enterprise 8.0.


Note When using Operations Manager on a system with virus protection software, it is recommended that you enable virus protection only after installation/upgrade is complete. You should schedule active scanning of drives and memory to occur during off-peak hours. You may experience delays, and performance may be degraded, when the virus scan software is scanning all files.


System Capacity

Table 1-3 lists the maximum capacity of Operations Manager when it is installed on a system that meets the requirements for a deployment of up to 30,000 phones (see Table 1-1).

Table 1-3 System Capacity 

System Parameters
Deployment up to 1,000 IP Devices and 10,000 Phones
Deployment up to 1,000 IP Devices and up to 30,000 Phones
Deployment up to 2,000 IP Devices and up to 30,000 Phones

IP phones.

1,000 to 10,000

10,000 to 30,000

10,000 to 30,000

Access ports1 ,2

15,000

45,000

45,000

Trunk ports and interfaces.2

4,500

7,500

7,500

Cisco Unified Communications Manager clusters.

6

Up to 20

Up to 20

Unified Communications Managers.

Up to 30

Up to 150

Up to 150

Cisco Unified Communications Manager Express and Cisco Unity Express.

300

300

600

Route lists and route groups.

500

1,000

1,000

Phone status tests.

500

500

1,000

Synthetic tests.

100 (50 end-eo-end and 50 dial-tone tests)

100 (50 end-to-end and 50 dial-tone tests)

250

Node-to-node tests.

100

100

500

SRST monitoring.

250

250

1,000

Sustained event rate per minute.3 , 6

25

25

50

High event rate per minute.4 , 6

100

100

200

Burst events.5 , 6

1,000

1,000

1,500

Concurrent client (browser) logins.

5

5

5

1 Operations Manager does not manage the access port by default (recommended). However, it discovers the phones connected to these ports.

2 You can use the sm_tpmgr command to view the number of ports and interfaces in your inventory. See the tip below for information on how to use this command in Operations Manager.

3 Sustained events are event rates handled by the system on a continuous basis.

4 High events are event rates handled by the system during high activity periods that last for a short duration (up to one hour).

5 Burst events are event rates handled by the system for a one-time high activity period.

5 6. This is a process event count that includes poll events, traps, syslog, and service quality traps.



Tip To find out how many trunk and access ports are currently in the Operations Manager inventory, use the sm_tpmgr command:


# NMSROOT\objects\smarts\bin\sm_tpmgr.exe --server=DFM --sizes

Locate the line in the output that is similar to the following:

Total Number of Ports: 655 [42/42]

In this example, 665 ports were discovered in the server, of which 42 are monitored for connectivity and 42 are monitored for performance.


Supported Devices and Software

Device adapter packages for all supported devices are installed when you install Operations Manager. Information about device support can be found on Cisco.com at http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html.

As additional device adapter packages become available, you can download the IDUs that contain them, by logging into Cisco.com.

For details on how to configure Cisco devices to be monitored by Operations Manager, see Configuring Operations Manager to Monitor Devices, page 3-1. For details on how to configure Cisco software applications (such as Service Monitor, Provisioning Manager, or Service Statistics Manager), see Adding Cisco Unified Communications Management Server Links from Operations Manager, page 3-20.


Caution Be sure to read the important sections on steps to take before installing or upgrading Operations Manager 2.1. For prerequisite installation steps, see Preparing the Operations Manager Server, page 2-2. For prerequisite upgrade steps, see Backing Up Data Before the Upgrade or Reinstall, page 2-11 and Before You Begin, page 2-15.