User Guide for Cisco Unified Operations Manager 2.0
Using the Service Level View
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Using the Service Level View

Table Of Contents

Using the Service Level View

Understanding the Service Level View

Starting the Service Level View

Understanding the Layout of the Service Level View

Working with the View Pane

Using the Search Tool to Locate a Device

Using the Search Tool to Locate a Phone or Video Endpoint

Launching an All IP Phones/Lines Report from the Service Level View

Working with the Map Display Pane

Setting a Default Service Level View

Starting the Connectivity Detail View

Working with the Connectivity Detail View

Service Level View Legend

Getting Alert Details Using the Service Level View

How Do I Get Alert Details Using the Service Level View?

Launching Operations Manager Tools from the Service Level View

Viewing Alert Information

Viewing Alert History

Viewing Device Information

Viewing Associated Phones

Launching the Path Analysis Tool

Viewing Performance Monitoring

Viewing the Route List and Route Group Report

Setting Up Synthetic Tests

Setting Up Node-To-Node Tests

Setting Up Node-To-Node Test Graphs

Setting Up SRST Monitoring

Configuring Threshold Settings

Configuring Polling Settings

Suspending Devices

Resuming Devices

Adding a Device

Deleting Devices

Creating User-Defined Groups

Launching Administration Pages for Devices

Launching External Applications

Launching RME

Launching Campus Manager

Launching CiscoView


Using the Service Level View


These topics describe how to use the Service Level View:

Understanding the Service Level View

Starting the Service Level View

Understanding the Layout of the Service Level View

Getting Alert Details Using the Service Level View

Launching Operations Manager Tools from the Service Level View

Understanding the Service Level View

Cisco Unified Operations Manager's Service Level View display a logical topology view of your IP telephony implementation. This logical view focuses on call control relationships.

The Service Level View shows all the Cisco Unified CallManager clusters and all route groups and route lists in the clusters; all instances of Cisco Unified CallManager Express (and their logical groupings); associated gateways, gatekeepers, application servers, and Cisco IP Contact Centers (and their logical groupings); and SRST-enabled devices; as well as each component's registration status with Cisco Unified CallManager.

The Service Level View is designed so that you can set it up and leave it running, providing an ongoing monitoring tool that signals you when something needs attention. When a fault occurs in your network, Operations Manager generates an event or events that are rolled up into an alert. If the alert occurs on an element, it is shown on the Service Level View.


Note When changing a Cisco Unified Communications application's registration from one Cisco Unified CallManager cluster to another, you must remove the registration of the application to the old Cisco Unified CallManager cluster in both the application and the old Cisco Unified CallManager cluster. If you do not do this, registration of the application with the old Cisco Unified CallManager cluster will continue to appear in the Service Level View in the Down state.


The Service Level View is a tree-based and map-based display. It displays all the IP telephony clusters present in your network. The display uses a view (a logical grouping of device groups) to organize what you want to see. There is one default view called All IP Communications Devices. You can also create your own user-defined views. (For details on managing views, see Managing Views.)

The All IP Communications Devices view contains all the Cisco Unified CallManager clusters, all route lists defined for the cluster, and all the devices associated with the clusters in your network. You cannot add to or edit this default view. The All IP Communications Devices view is what you see the first time you launch the Service Level View.


Note Operations Manager displays route lists and route groups for Cisco Unified CallManager version 4.0 and later.


The user-defined views that you create using group management (see Working with User-Defined Groups) can contain any clusters or device groups that you want.

You can specify any user-defined view as the default view, meaning you can specify what view should appear when you open the Service Level View.

You can use the Service Level View to:

Display a logical or neighbor topology view of your IP telephony deployment. See Starting the Service Level View.

View and act on alerts for devices. See Getting Alert Details Using the Service Level View.

Run other Operations Manager tools. See Launching Operations Manager Tools from the Service Level View.

Launch administration pages for devices. See Launching Administration Pages for Devices.

Starting the Service Level View

To start the Service Level View, select Monitoring Dashboard > Service Level View. Figure 2-1 shows an example of a Service Level View.

Understanding the Layout of the Service Level View

These topics provide details about the information in the Service Level View:

Working with the View Pane

Working with the Map Display Pane

Setting a Default Service Level View

Starting the Connectivity Detail View

Service Level View Legend

Figure 2-1 shows an example of the Service Level View.

Figure 2-1 Service Level View

1

View pane. See View Pane.

3

Map display pane. See Map Display Pane.

2

Launch information and view status bar area. See Launch Information and View Status Bar Area.

4

Window tools area. See Window Tools Area.


View Pane

The view pane lists the currently available views in a tree-based format. By default, the All IP Communications Devices view is shown, and cannot be deleted from your Service Level View. You can create user-defined views that appear in the view pane. Views must be created and activated before they will be shown in the Service Level View. (To create and activate a view or remove an unwanted view from your display, see Managing Views.)

The current view is highlighted in the view pane. The contents of the current view are shown in a map-based format in the map display pane to the right of the view pane. For details on working with the view pane, see Working with the View Pane.

Figure 2-2 shows two active views; the current view is All IP Communications Devices.

Figure 2-2 Service Level View—View Pane

Launch Information and View Status Bar Area

The launch information area shows the time on the server when the Service Level View was started.

The view status bar lists the selected view, which is shown in the map display pane.

Map Display Pane

The map display pane shows a map-based view of the current selected view. It also provides a summary of the view. The summary lists alert information, and the number of phones and devices in the selected view. For details on working with the map display pane, see Working with the Map Display Pane.

Window Tools Area

The top-right corner of the Service Level View contains available tools buttons. All buttons are described in Table 2-1.

Table 2-1 Service Level View—Window Tool Buttons 

Icon
Meaning
Described in...

Opens additional tools, such as the following:

Alert History.

Campus Manager.

Getting All Stored Information on an Alert

Launching Campus Manager

Opens a printer-friendly version for printing.

Printing Displays or Reports

Opens the Operations Manager online help.

Using Help


Working with the View Pane

The view pane lists the current active views. The first time you open the Service Level View, the All IP Communications Devices view is displayed. If you do not want All IP Communications Devices to be your default view, you can change it. (See Setting a Default Service Level View.)

If you have created any user-defined groups and enabled the views for the Service Level View, they will also appear in the view pane. (For details on managing views, see Managing Views.)

To drill down to an object in the view pane, click the object, and the devices under the object are displayed.

You can also see the neighbor connectivity of devices, by using the right-click menu. For every selected device, the next-hop devices physically connected are displayed. See Starting the Connectivity Detail View.

If you want to locate a specific device or phone you can use the search options available in the view pane. Figure 2-2 shows an example of the view pane.

Using the Search Tool to Locate a Device

In the Service Level View you can search for a specific device.


Step 1 In the search field at the top of the view pane, enter a name or IP address.

Step 2 Click Go.


Using the Search Tool to Locate a Phone or Video Endpoint

In the Service Level View you can search for a specific phone or video endpoint.


Note Video endpoints are displayed only after you have the appropriate software license.


When you click on a phone from the phone/video endpoint search results, the map display pane displays a drilled-down view, with the phone highlighted. The phone will have a logical link to the Cisco Unified CallManager to which it is registered.


Step 1 In the search field located at the bottom of the view pane, select whether you want to search by extension number, IP address, or MAC address.

Step 2 Enter the appropriate number for the phone.

Step 3 Click Go.


Launching an All IP Phones/Lines Report from the Service Level View


Note To launch a report that includes video endpoints, see Generating Video Phone Inventory Reports.



Step 1 Click Click to View All Phones in the view pane. The All IP Phones/Lines report opens in another window. For more information, see Understanding IP Phone Inventory Reports.


Working with the Map Display Pane

The map display pane shows the registration status of IP telephony devices as well as the SRST status of SRST-enabled devices. This information is displayed in a map-based view. You can drill down to an object in the display pane by clicking the object. The devices under the object are then displayed.

The top view shows Cisco Unified CallManager clusters, Cisco Unified CallManager Express, and Cisco IP Contact Center (IPCC) solution groups. When you drill down on these objects, you will see the IP telephony devices registered in the group along with registration status.

For Cisco Unified CallManager Express, if there are more than ten groups, you will see only one Cisco Unified CallManager Express cloud in the top level view. You can drill down to see the individual Cisco Unified CallManager Express.

For IPCC, the top-level view displays only one IPCC cloud. This is to let you know that the system has an IPCC solution. When you drill down on this cloud, the individual IPCCs appear again as clouds. Drilling down on these clouds show the individual devices with relevant information.

You can also see the neighbor connectivity of devices, by using the right-click menu. For every selected device, the next-hop devices physically connected are displayed. See Starting the Connectivity Detail View.


Note To enlarge or reduce the size of the map display, use the size slider at the top of the pane. The size slider can be used in either the logical topology view, or the connectivity detail view.


From within the map display pane, you can launch several Operations Manager tools, external applications, and device administration pages.

To access these tools and applications, right-click on an object in the map display and the available options are displayed in a menu box. For details on starting the Operations Manager tools, see Launching Operations Manager Tools from the Service Level View. For details on launching administration pages, see Launching Administration Pages for Devices.

The map display pane also provides a summary of the alerts for the current view at the bottom of the pane (see Working with the Map Display Pane).

Figure 2-3 provides an example of a Service Level View map display.

Figure 2-3 Service Level View Map Display Pane

Table 2-2 Map Display Pane—Summary 

Button/Heading
Description

Most Recent Alerts

Device name and description.

Click to View All Alerts

Opens the Alerts and Events display.

Alert Count

Lists the number of each type of alert and a total count.

Summary

Lists the number of phones, devices, and clusters.


Setting a Default Service Level View

You can specify any user-defined group as the default view.


Step 1 The user-defined group must be enabled as a view for the Service Level View. For details on enabling views, see Creating a View.

Step 2 In the view pane, locate the user-defined view that you want to make the default view.

Step 3 Right-click on the view.

Step 4 From the menu, select Set As Default View.

Step 5 In the information box, click OK.


Starting the Connectivity Detail View

The Connectivity Detail View provides a topology view of the neighboring connectivity for the selected devices. For every selected device, the next-hop devices that are physically connected appear. You can change the number of hops you want displayed (between one and five).


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view the connectivity detail.

Step 2 From the menu, select Connectivity Details.

The Connectivity Detail View appears.


Working with the Connectivity Detail View

You can use the Connectivity Detail View the same way you use the Map Display Pane (see Working with the Map Display Pane). The one additional function the Connectivity Detail View provides is the ability to change the number of hops using the Hop Count field.

Service Level View Legend

Table 2-3, Table 2-4, and Table 2-5 describe the icons, the link status, and the database replication status that can appear in the Service Level View.

Table 2-3 Device Icons for the Service Level View 

Icon (Monitored)
Icon (Not Monitored)
Description

Cisco Unified CallManager

Cisco Unified CallManager Express/SRST

Cisco Unity Express

Voice Gateway

IP phone and group of IP phones

SIP endpoint

Switch

Voice application server

Application server/IPCC

Cisco Unity

Router

Gatekeeper

 

 

Route List Cloud

Note This icon is also used to represent a route group on the Route List Report. See Viewing the Route List and Route Group Report.


Table 2-4 Link Type Description for the Service Level View 

Link
Description

Physically connected, but the connection is down.

Physically connected, but one of the multiple connections is down.

Physically connected and the connection is up.

Logically connected, but registration status is down.

Logically connected, but registration status is down.

Logically connected and registration status is up.

A WAN link connecting a remote SRST to a central Cisco Unified CallManager site is down.

A WAN link connecting a remote SRST to a central Cisco Unified CallManager site is up.

Logically related, but the registration status is unavailable.


Table 2-5 Database Replication Status for Cisco Unified CallManager Clusters for the Service Level View 

Database Icon
Description

Database replication successful between Cisco Unified CallManagers in the cluster.

Database replication error between Cisco Unified CallManagers in the cluster.


Getting Alert Details Using the Service Level View

In the Service Level View, as shown in Figure 2-1, an alert icon appears next to the device when an alert is generated on the device. The alert severities are critical, warning, or informational. Table 2-6 shows the alert icons.

When an alert is generated, it remains in the Service Level View until it expires . Operations Manager sets an alert state to Expired when Operations Manager performs its normal polling and determines that the alarm has been in the Cleared state for 30 minutes or longer (from the time of polling).  While the alert is in the display, if any of its events recur, the alert is updated.

Table 2-6 shows the alert icons.

Table 2-6 Alert Icons 

Icon
Description

Critical

Warning

Informational: Unidentified Trap alert


The Service Level View also lists the number of alerts in the map display pane for the current view (see Working with the Map Display Pane).

How Do I Get Alert Details Using the Service Level View?

You can right-click on the device that has the alert icon displayed next to it, and open an Alert Details page. See Viewing Alert Information.

If you want to see all the alerts for a view, you can open an Alert and Events display by clicking the Click to View All Alerts button at the bottom of the map display pane. You can then locate the devices for which you want to view the alert information. See Getting Alert Details Using the Alerts and Events Display.

Launching Operations Manager Tools from the Service Level View

The Service Level View can be a central launching point for using Operations Manager. You can access several Operations Manager tools as well as external applications through the Service Level View.


Note You will have access to these tools only if you have proper authorization, according to either the CiscoWorks security model or CiscoSecure Access Control Server security model, depending on which your system is using. See Configuring Users (ACS and Non-ACS), page 20-18.


You can do the following from the Service Level View:

View alert information for a device (see Viewing Alert Information).

View alert and event history for a device (see Viewing Alert History).

View device information (see Viewing Device Information).

View associated phones for a Cisco Unified CallManager (see Viewing Associated Phones).

View route lists and the route groups and gateways contained in them (see Viewing the Route List and Route Group Report).

Launch the Path Analysis tool (see Launching the Path Analysis Tool).

View performance monitoring (see Viewing Performance Monitoring).

Set up synthetic tests on a device (see Setting Up Synthetic Tests).

Set up node-to-node tests on a device (see Setting Up Node-To-Node Tests).

Set up SRST monitoring for a device (see Setting Up SRST Monitoring).

Edit polling and threshold settings (see Configuring Threshold Settings and Configuring Polling Settings).

Create user-defined groups (see Creating User-Defined Groups).

Launch administration pages for devices (see Launching Administration Pages for Devices).

Launch external applications (see Launching External Applications).

Viewing Alert Information


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view alert information.

Step 2 From the menu, select Alert Details.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Alert Details page for the selected device appears. For a description of the Alert Details page, see Starting the Alert Details Page.


Viewing Alert History


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view alert history.

Step 2 From the menu, select Alert History.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


An Alert History report for the selected device appears. For a description of the Alert History report, see Understanding the Alert History Report.


Viewing Device Information


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view information.

Step 2 From the menu, select Detailed Device View.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Detailed Device View for the selected device appears. For a description of the Detailed Device View, see Understanding the Layout of the Detailed Device View.


Viewing Associated Phones

You can view an associated phones report. If you are viewing an associated phones report for a switch, the report displays the phones that are connected to the switch. If you are viewing an associated phones report for a Cisco Unified CallManager or Cisco Unified CallManager Express, the report displays all the phones that are registered to the Cisco Unified CallManager or Cisco Unified CallManager Express.


Note The Associated Phones report can be launched from either the Alert Details page, or from the Detailed Device View page using the Tools Launch menu. (See Understanding the Layout of the Alert Details Page, or Understanding the Layout of the Detailed Device View.)



Step 1 In either the view pane or the map display pane, right-click on the phone, Cisco Unified CallManager, or Cisco Unified CallManager Express for which you want to view associated phones.

Step 2 From the menu, select Phone Details.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


An Associated Phones report for the selected device appears. For a description of the IP Phone Detail reports, see Understanding IP Phone Inventory Reports.


Launching the Path Analysis Tool

The Path Analysis tool provides hop-by-hop latency information for all the Layer 3 devices. It uses the ping path echo operation of IP SLA. The Path Analysis tool can be launched for any IP SLA-enabled device.

You can select an IP SLA-enabled source and/or a destination device from either the view pane or the map display pane and launch the tool.


Note The Path Analysis tool can also be launched from the Service Quality Alert Detail page using the Tools Launch menu. (See Using the Service Quality Alert Details Display.)



Step 1 In either the view pane or the map display pane, right-click on the device for which you want to run the Path Analysis tool.


Note To select multiple devices, use the Ctrl-click operation to select the devices, and then Ctrl-right click to open the menu.


Step 2 From the menu, select Path Analysis Tool. The Path Analysis Tool page appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 3 Verify that the source and destination devices are correct.

Step 4 Click Start Trace. The Credentials for Source Device dialog box appears.

Step 5 Enter source devices' credentials.

Step 6 Click OK. The tool runs and the results are displayed on the Path Analysis Tool page. Figure 2-4 shows an example of a Path Analysis tool.


Figure 2-4 Path Analysis Tool

Heading
Description

Hop ID

Hop ID.

Device IP Address

Device's IP address.

Device Type

Icon representing the type of device.

Status

Icon representing the status of the device.

Latency from Source

Latency in milliseconds.

Tools

Other Operations Manager tools that you can run on the device. This list will vary depending on the device. Some examples are:

Node-to-Node tests

SRST tests


Viewing Performance Monitoring

You can select and examine changes in network performance metrics. You can select, display, and chart network performance data in real time.


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to view performance.

Step 2 From the menu, select Performance. The Select Metrics dialog box appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 3 Select the metrics you want to graph. The metrics must have the same units.

Step 4 Click View Graph. A performance and capacity planning graph appears. For details about working with the performance graphs, see How to Use Performance Graphs.


Viewing the Route List and Route Group Report


NoteOperations Manager displays route lists and route groups for Cisco Unified CallManager version 4.0 and later.

For Operations Manager to obtain route group data, polling for Cluster Utilization Settings must be enabled; it is disabled by default. For more information, see Voice Utilization Settings—Polling.



Step 1 In the map view pane, click the Route List Cloud icon. A report window opens, displaying the information in the following table.


Note The Route List report window refreshes every 2 minutes.


Field
Description

Leftmost column contains icons

Route List—Expand to view the route groups in the route list.

Route Group—Expand to view the gateways in the route group.

Voice Gateway—View the data for the gateway.

Name

Route list, route group, or gateway name. The gateway name can be an IP address or a DNS name.

Alert Status

Indicates the severity of an alert, if an alert is present.

Critical

Warning

Informational Unidentified Trap alert

(no icon)

Informational (for all other alerts)

---

No alert present.

Status

Indicates whether the route list, route group, or gateway is up or down.

Route Pattern

Route pattern that is associated with the route list. Comprises one or more digits and wildcards (such as X which indicates a single digit) that represent a range of directory numbers that are either routed or blocked by the pattern.

Utilization %

One of the following:

Percentage utilization for the route list, route group, or gateway.

N/A or dash (-)—If one of these is displayed, hover your cursor over this column to view a tool tip with an explanation.

Note For Operations Manager to obtain this data, polling for Cluster Utilization Settings must be enabled; it is disabled by default. For more information, see Voice Utilization Settings—Polling.

DNS Name

One of the following:

DNS name for a gateway

IP address is shown if the DNS name is not available

IP Address

IP address for a gateway

Protocol

Protocol on a gateway: H323 or MGCP

CCM

DNS name or IP address of the Cisco Unified CallManager to which the gateway is registered.

Tools

Select a tool from the list to get more information or to perform relevant configuration tasks.



Setting Up Synthetic Tests


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a synthetic test.

Step 2 From the menu, select a synthetic test. Your choices will vary depending on the device. For synthetic test details, see Getting Started with Synthetic Tests.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Create Synthetic Test page appears. For details on creating synthetic tests, see Creating Synthetic Tests.


Setting Up Node-To-Node Tests


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a node-to-node test.

Step 2 From the menu, select Node-to-Node Test.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Node-To-Node Test Configuration page appears. For details on creating node-to-node tests, see Creating a Single Node-To-Node Test.


Setting Up Node-To-Node Test Graphs


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up a node-to-node test graph.

Step 2 From the menu, select Node-to-Node Test Graphs.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Node-To-Node Test Configuration page appears. For details on creating node-to-node tests, see Creating a Single Node-To-Node Test.


Setting Up SRST Monitoring


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to set up SRST monitoring.

Step 2 From the menu, select Survivable Remote Site Telephony Test.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The SRST Test Configuration page appears. For details on creating SRST tests, see Configuring a Single SRST Test as Needed.


Configuring Threshold Settings


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to change the threshold settings.

Step 2 From the menu, select Threshold Parameters.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Managing Thresholds: Edit page appears. For details on editing thresholds, see Editing Thresholds.


Configuring Polling Settings


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to change the polling settings.

Step 2 From the menu, select Polling Parameters.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The Polling Parameters: Edit page appears. For details on editing polling parameters, see Editing Polling Parameters.


Suspending Devices


Step 1 In either the view pane or the map view pane, select the devices (use Ctrl-click to select the objects) that you want to suspend.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Suspend Device. An informational dialog box appears.

Step 4 Click OK.


Resuming Devices


Step 1 In either the view pane or the map view pane, select the devices (use Ctrl-click to select the objects) that you want to resume.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Resume Device. An informational dialog box appears, displaying a message like this one:

Monitoring will be resumed for the selected 1 device(s). Be sure to apply your changes 
in the PTM UI. Click here to apply the changes. 

Note If you do not apply changes, the device will not be monitored. If you need to apply changes later, see Applying Changes.


Step 4 Click OK.


Adding a Device

If you can see a device that is not monitored in the Service Level View, you can add it to Operations Manager using this procedure.


Step 1 In either the view pane or the map display pane, select a device that is not monitored.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Add Device. The Add Devices dialog box appears, displaying the IP address for the device that you selected in the Device Information field.

Step 4 Enter credentials for the device.

Step 5 Click OK. The device is added.


Deleting Devices


Step 1 In either the view pane or the map display pane, select the devices that you want to delete. Use Ctrl-click to select the objects in the View pane.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Delete Device. A confirmation dialog box appears.

Step 4 Click Yes. The devices are deleted.


For more information, see Deleting Devices.

Creating User-Defined Groups

The Service Level View provides you with a quick way to create a new user-defined group, by selecting either devices or groups. You cannot edit existing user-defined groups or create rules for populating groups through this page. Administrative grouping activities are performed from the Group Administration and Configuration page (for details, see Managing Groups.)


Step 1 In either the view pane or the map display pane, select the devices or groups (use Ctrl-click to select the objects) that you want to group.

Step 2 Press Ctrl and right-click to open the menu.

Step 3 From the menu, select Group Devices. The Create Group menu appears.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


Step 4 Do the following:

Enter a group name

(Optional) Enter a description

Select which dashboard displays you want the group to appear in as a view

Step 5 Click Create.


Launching Administration Pages for Devices

The Service Level View provides you with links to the administration pages of the monitored devices. The availability of these pages depends on the device type. For example, Cisco Unified CallManager and Cisco Unity devices provide access to their administration pages.


Step 1 In either the view pane or the map display pane, right-click on the device whose administration page you want to open.

Step 2 From the menu, select the administration page link.

The following list shows the possible options (depending on the device):

Cisco Conference Connection Administration

Cisco Emergency Responder Administration

Cisco IP Contact Center Administration

Cisco MeetingPlace Express Administration

Cisco Unified CallManager Administration

Cisco Unified CallManager Express Administration

Cisco Unified CallManager Serviceability

Cisco Unified Presence Server Administration

Cisco Unified SIP Proxy Server Administration

Cisco Unity Administration

Cisco Unity Connection Administration

Cisco Unity Express Administration

Gateway Administration


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


The administration page opens.


Launching External Applications

The Service Level view provides you with launching points for several external applications. From the Service Level view you can launch the following external applications:

Launching RME

Launching Campus Manager

Launching CiscoView


Note Before you can launch any of these applications, you must register them with Operations Manager (through Administration > Preferences). See Setting System-Wide Parameters Using System Preferences, page 20-11.


Launching RME


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to open CiscoWorks Resource Manager Essentials (RME).

Step 2 From the menu, select one of the following:

CiscoWorks Device Center

Resource Manager Essentials Detailed Device Report

Resource Manager Essentials Software Image Management


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


RME opens.


Launching Campus Manager


Step 1 Click the tool icon in the Window Tools Area. The Tools dialog box appears.

Step 2 Select one of the following:

Campus Path Analysis

Campus Topology

CiscoWorks Campus Manager opens.


Launching CiscoView


Step 1 In either the view pane or the map display pane, right-click on the device for which you want to open CiscoView.

Step 2 From the menu, select CiscoView.


Note If the tool or application you want to launch does not appear in the menu, click the More Tools menu item. This launches a secondary menu.


CiscoView opens.