User Guide for Cisco Unified Operations Manager 2.0
Generating IP Phone and Video Phone Reports
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Generating IP Phone and Video Phone Reports

Table Of Contents

Generating IP Phone and Video Phone Reports

Using IP Phones and Applications Reports

Generating IP Phone Inventory Reports

Searching for IP Phones

Generating the Inventory Analysis Report

Generating the All IP Phones/Lines Report

Generating the SRST IP Phones Report

Generating the SIP Phones Report

Generating the IP Communicators Report

Generating the All CTI Applications Report

Understanding the Associated Phone and Phone Detail Reports

Understanding IP Phone Inventory Reports

Phones Report Tool Buttons

Filtering IP Phones and Applications Reports

Selecting Columns to Display and to Hide on a Phone Inventory Report

Opening an IP Phone Web Interface

Obtaining Usernames from LDAP for IP Phone Reports

Launching Tests for Selected IP Phones

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

Using IP Phone Status Changes Reports

Understanding the Time Period Covered by Phone Status Changes Reports

Tracking Phone Status Changes when a Cisco Unified CallManager Is Down

Using the IP Phone Move Report

Using the IP Phone Audit Report

Using the Removed IP Phones Report

Using the Extension Number Changes Report

Using the Suspect Phone Report

Using the Duplicate MAC/IP Address Report

Exporting IP Phone Status Changes Reports

Understanding IP Phone Movement Tracking

Understanding Phone Polling

Using Video Phones Reports

Generating Video Phone Inventory Reports

Searching for Video Phones

Generating the Video Phone Inventory Analysis Report

Generating the All Video Phones/Lines Report

Understanding the All Video Phones/Lines Report

Generating the SRST Video Phones Report

Generating the SIP Video Phones Report

Understanding Video Phone Reports

Filtering a Video Phones Report

Using Video Phone Status Changes Reports

Using the Video Phone Move Report

Using the Video Phone Audit Report

Using the Removed Video Phones Report

Using the Video Phone Extension Number Changes Report

Exporting Video Phone Status Changes Reports


Generating IP Phone and Video Phone Reports


An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified CallManager. Phone reports provide a combined view of both of these relationships, making it easy for you to track and resolve IP phone and video phone problems. Operations Manager collects phone inventory data as scheduled (see Working with IP Phone Discovery, page 16-32) and collects additional data every 5 minutes to determine whether phone status has changed. IP Phones and Applications reports provide detailed phone inventory and status information. If you have the required software license, you can also view similar reports for video phones. The following topics are included:

Using IP Phones and Applications Reports

Understanding IP Phone Movement Tracking

Understanding Phone Polling

Using Video Phones Reports

Using IP Phones and Applications Reports


Note IP Phones and Applications reports do not include data for video phones. See Using Video Phones Reports.


IP Phones and Applications reports provide inventory and IP status change reports:

Inventory reports—Provide detailed IP phone data, reflecting the current status of IP phones in your network. These reports enable you to search for a few phones, list a specific set of phones—such as phones connected to a switch, phones in SRST mode and phones that are CTI applications—or view all phones and lines:

Search—Use Search to view information for a few IP phones or a single IP phone; search enables you to find phones using all or part of an extension number, IP address, or MAC address. See Searching for IP Phones.

Inventory Analysis—Use the Inventory Analysis report to display IP phones that meet criteria that you specify; for example, IP phones that are registered to a particular Cisco Unified CallManager or IP phones that are not connected to particular switches. See Generating the Inventory Analysis Report and Understanding IP Phone Inventory Reports.

All IP Phones/Lines—Use the All IP Phones/Lines report to view data for all IP phones that Operations Manager is monitoring. See Generating the All IP Phones/Lines Report and Understanding IP Phone Inventory Reports.

SRST IP Phones—Use the SRST IP phones report to view data for IP phones that are configured for Survivable Remote Site Telephony (SRST) only. See Generating the SRST IP Phones Report and Understanding IP Phone Inventory Reports.


Note IP phones that are configured for SRST are also included in the All IP Phones/Lines report and can be included in the Inventory Analysis report.


SIP Phones—Use the SIP Phones report to view data for all SIP phones that Operations Manager is monitoring. See Generating the SIP Phones Report and Understanding IP Phone Inventory Reports.

IP Communicators—Use the IP Communicators report to view data for IP Communicators. See Generating the IP Communicators Report and Understanding IP Phone Inventory Reports.


Note IP Communicators are also included in the All IP Phones/Lines and All CTI Applications reports, and can be included in the Inventory Analysis report.


All CTI Applications—Use the All CTI Applications report to view data for CTI applications. See Generating the All CTI Applications Report.

When a web interface is accessible for an IP phone, you can open it from most IP phone reports by clicking the hyperlink for one of the following:

Extension number

MAC address

IP address

For more information, see Opening an IP Phone Web Interface.

IP Phone Status Changes reports—Provide data for IP phones that have undergone a status change during the previous 1 to 7 days:

IP Phone Move—Use the IP Phone Move report to view data for phones that have been connected to a different switch or switch port or that have registered to a different Cisco Unified CallManager. See Using the IP Phone Move Report.

Duplicate MAC/IP Address—See Using the Duplicate MAC/IP Address Report.

Extension Number Change—See Using the Extension Number Changes Report.

Suspect Phone—Use the Suspect Phone report to view data for phones that are not registered to a Cisco Unified CallManager or that have attempted to register and failed. See Using the Suspect Phone Report.

Removed—See Using the Removed IP Phones Report.

IP Phone Audit—Use the IP Phone Audit report to obtain a summary of changes, including data for phones that have moved, been removed, undergone an extension number change, appeared in inventory with a duplicate MAC or IP address, or become suspect. See Using the IP Phone Audit Report.

For more information, see the following topics:

Understanding the Time Period Covered by Phone Status Changes Reports

Tracking Phone Status Changes when a Cisco Unified CallManager Is Down

Generating IP Phone Inventory Reports

This topic includes the following:

Searching for IP Phones

Generating the Inventory Analysis Report

Generating the All IP Phones/Lines Report

Generating the SRST IP Phones Report

Generating the SIP Phones Report

Generating the IP Communicators Report

Generating the All CTI Applications Report

Searching for IP Phones

Use Search to find one or only a few IP phones in your network. Search displays information for one phone at a time; you can page back and forth to view information for each phone when multiple phones are found. You can search for phones using all or part of an extension number, IP address, or MAC address.

When you want to find many phones—for example, all phones registered with a Cisco Unified CallManager or all phones connected to a switch—use the Inventory Analysis report; see Generating the Inventory Analysis Report.


Step 1 Select Reports > IP Phones and Applications > Search. The Find IP Phones page appears.

Step 2 In the Find IP Phones Where pane:

a. Select one of the following:

Extension number

IP address

MAC address

b. Then select one of the following:

is exactly

begins with

contains

ends with

c. Enter a value.

Step 3 Click View. The IP Phone Details dialog box appears, displaying the information described in the following table.

Row
Description

Extension

Extension number of the IP phone; for example, 4000. Click the hyperlink to open the web interface on the IP phone (see Opening an IP Phone Web Interface).

IP Address

IP address of the IP phone; for example, 10.76.38.65. Click the hyperlink to see more details of the IP phone (see Using IP Phones and Applications Reports).

MAC Address

MAC address of the IP phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to open the web interface on the IP phone (see Using IP Phones and Applications Reports).

CCM Address

Address of the Cisco Unified CallManager (CCM) with which the IP phone is registered; for example, 10.76.38.70.

Switch Address

IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.

Switch Name

Switch to which the IP phone is connected.

Switch Port

Switch port to which the IP phone is connected; for example, Fa0/12.

Port Status

Status of the switch port to which the IP phone is connected: up or down.

IP Phone Status

Cisco Unified CallManager registration status of the IP phone:

yes—The IP phone is registered with a Cisco Unified CallManager.

no—The IP phone is not registered with a Cisco Unified CallManager.

IP Phone Model

Cisco IP phone model number; for example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone is using to communicate with Cisco Unified CallManager.

Note Only SCCP and SIP phones will be discovered. H.323 and MGCP protocols are not currently supported.

VLAN Name

Name of the VLAN in the switch (a user-defined name); for example, voice.

VLAN ID

ID of the VLAN in the switch to which the IP phone is connected; for example, 100.

SRST Router

IP address of the router that the phone is using for SRST.

SRST Mode

Can be one of the following:

yes—The phone is in SRST mode

no—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

-(dash)—The phone is not an SRST phone

Serial No.

IP phone serial number

Note This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.


a. To display the information in print-friendly format in a new browser window, click Print; print the information, using the browser print function.

b. If search results include more than one phone, view them by clicking Next or Prev.


For more information, see the following topics:

Launching Tests for Selected IP Phones

Opening an IP Phone Web Interface

Obtaining Usernames from LDAP for IP Phone Reports

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

Generating the Inventory Analysis Report

Use Inventory Analysis to search for IP phones in your network and display them in a report.

Before You Begin

Inventory Analysis searches for phones using:

An implicit "or" within each field—If you enter more than one value in a field, Inventory Analysis searches for phones that match any value that you entered.

An implicit "and" for all fields—If you enter values in more than one field, Inventory Analysis searches for phones that match at least one value from each field.

For example, if you enter two phone models, such as 7910 and 7935, in the IP Phone Model field, the Inventory Analysis report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, Inventory Analysis searches for phones that meet all these criteria; the report that results includes only phones of the models specified that are connected to the switch and in the VLAN that you selected.


Step 1 Select Reports > IP Phones and Applications > Inventory Analysis. The Find IP Phones page appears.

Step 2 Enter values in one or more fields, described in the following table.

GUI Element
Description/Action

Find IP Phones Where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

IP Phone Status radio buttons

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

Protocol radio buttons

Select one:

SCCP—Phones using Skinny Client Control Protocol.

SIP—Phones using Session Initiation Protocol.

All—SCCP and SIP.

IP Phone Type field

Enter a comma-separated list of phone models. Edit the entries in the field directly or select from a list of phone types, as follows:

1. Click . The Select IP Phone Types list appears.

2. Select the desired IP phone types from the list. (Use the Control key or the Shift key to select more than one IP phone types from the list.)

3. Click OK.

CCM/CCM Cluster/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified CallManagers, Cisco Unified CallManager clusters, and instances of Cisco Unified CallManager Express, or select them as follows:

1. Click . The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more of the following: Cisco Unified CallManager, Cisco Unified CallManager Cluster, and Cisco Unified CallManager Express.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of routers, or select them as follows:

1. Click . The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selection in the Router list box.


Step 3 Click View. The Inventory Analysis Report appears in another window. See Understanding IP Phone Inventory Reports.


You might not be able to see the list of Cisco Unified CallManagers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:

1. From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens.

2. Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table.

3. Locate the PIFserver process in the table, select the check box for it, and click Start.


Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the webserver is down.


Generating the All IP Phones/Lines Report


Step 1 Select Reports > IP Phones and Applications > All IP Phones/Lines. The All IP Phones/Lines window appears.

Step 2 Select IP Phones from the list, and click View. The All IP Phones/Lines report appears, displaying the information described in Understanding IP Phone Inventory Reports.



Note You can also generate the All IP Phones/Lines from the Monitoring Dashboard tab by selecting Click to View All Phones in the IP Phone Status pane.


Generating the SRST IP Phones Report

The SRST IP Phones report shows a list of phones that are configured for Survivable Remote Site Telephony (SRST).


Step 1 Select Reports > IP Phones and Applications > SRST IP Phones. The SRST IP Phones report appears in a new window, displaying information for the SRST configuration only. For more information, see Understanding IP Phone Inventory Reports.


Generating the SIP Phones Report

The SIP Phones report shows a list of SIP phones.


Step 1 Select Reports > IP Phones and Applications > SIP Phones. The SIP Phones report appears in a new window, displaying information for SIP phones only. For more information, see Understanding IP Phone Inventory Reports.


Generating the IP Communicators Report


Note IP Communicators are also included in the All IP Phones/Lines and the All CTI Applications reports and they can be included in the Inventory Analysis report.



Step 1 Select Reports > IP Phones and Applications > IP Communicators. The IP Communicators report appears in a new window, displaying information for IP Communicators only. For more information, see Understanding IP Phone Inventory Reports.


Generating the All CTI Applications Report

The All CTI Applications report lists Computer Telephony Interface (CTI) device applications registered with the Cisco Unified CallManagers that Operations Manager monitors. The following applications are registered to the Cisco Unified CallManager as CTI devices or CTI ports:

Cisco IP Communicators

Cisco Personal Assistant

Cisco Customer Response Applications

Cisco IP Contact Center

Cisco Emergency Responder


Step 1 Select Reports > IP Phones and Applications > All CTI Applications. The All CTI Applications Report appears, displaying the information described in the following table.

Column
Description

Extension

Extension of the CTI Application (CTI Port/CTI Route Point).

Application Information

The defined name of the CTI application, as reported by the Cisco Unified CallManager. If the application is not registered in CTI, this field displays Not supported.

Registered

Whether or not the CTI Application is registered with the Cisco Unified CallManager: Yes or No.

IP Address

IP address of the CTI application (in case the application is a CTI port)

IP address of the Cisco Unified CallManager (in case the application is a CTI Route Point)

CCM Address

Cisco Unified CallManager address.

Device Type

Type of the device.

Device Description

Description of the device.



Understanding the Associated Phone and Phone Detail Reports

You can launch these reports from the Service Level View, the Alert Details page, or from the Detailed Device View. Depending on the device that you have selected, the report will list one of the following:

Phones that are connected to the switch.

Phones that are registered to Cisco Unified CallManager or Cisco Unified CallManager Express.

The report contains the data listed in Table 13-1.

Understanding IP Phone Inventory Reports

Table 13-1 describes the data displayed in the following reports:

Inventory Analysis—Includes phones that match criteria that you specify.

All IP Phones/Lines—Includes all IP phones, including IP Communicators and IP phones that are configured for SRST.


Note You can filter the All IP Phones/Lines report to include only the phones that you want to see.


SRST IP Phones—Includes only phones that are configured for SRST.

SIP Phones—Includes only phones that use Session Initiation Protocol (SIP).

IP Communicators—Includes IP Communicators only.

Associated Phones and Phone Details—Includes only phones associated with a selected device; for example, phones connected to a switch or phones registered to Cisco Unified CallManager (or Cisco CallManager Express).

By default, these reports display only these columns: Extension, User, IP Address, MAC Address, Model, Regd, CCM, Switch Address, and Port. You can hide these columns and select among additional columns to display. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 13-1 describes all possible columns of data that can appear on these reports.

Table 13-1 IP Phone Reports 

Columns and Buttons
Description/Action

Number

The row number; starting from 1.

Check box

Select any phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the IP phone; for example, 4000. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Operations Manager. See Configuring LDAP, page 16-35 and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the IP phone; for example, 10.76.38.65. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the IP phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

Model

Model number of the IP phone; for example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone is using to communicate with Cisco Unified CallManager or Cisco Unified CallManager Express.

Note Only SCCP and SIP phones will be discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the IP phone with respect to Cisco Unified CallManager or Cisco Unified CallManager Express. Displays yes if the IP phone is registered or no if the IP phone is not registered.

CCM

One of the following:

CCM—Cisco Unified CallManager

CCE—Cisco Unified CallManager Express

CCM/CME Name

DNS name of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the IP phone is registered.

CCM/CME Address

IP address of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the IP phone is registered.

Switch Name

Name of the switch to which the IP phone is connected.

Switch Address

IP address of the switch to which the IP phone is connected.

Port

Switch port used by the IP phone; for example, Fa0/12.

Port Status

Status of the port used by the IP phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the IP phone; for example, 100.

SRST Mode

One of the following:

yes—The phone is in SRST mode

no—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.

IP phone serial number

Note This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the IP phones selected on this report.


For more information, see the following topic:

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

Phones Report Tool Buttons

The following report tool buttons might appear in the upper-right corner of IP Phones and Applications or Video Phone reports.

Opens a filter dialog box for refining the report. See Filtering IP Phones and Applications Reports.

Exports the current report to a PDF or CSV file to save on your local system.

Note Enables you to export data for all phones, selected phones, or a range of record numbers.

Opens a new window with the report formatted for printing from your browser.

Opens a column selector dialog box from which you can select those columns of a report to hide and those to display. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Opens context-sensitive help.


Filtering IP Phones and Applications Reports

From an IP Phones and Applications report, click the Filter button when present. A filter dialog box opens.


Note Filtering is performed using:

An implicit "or" within each field—If you enter more than one value in a field, phones that match any value are included in the report.

An implicit "and" for all fields—If you enter values in more than one field, phones that match at least one value from each field are included in the report after filtering.

For example, if you enter two phone models, such as 7910 and 7935, in the IP Phone Model field, the report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected.



Step 1 Enter values in one or more fields, described in the following table.

GUI Element
Description/Action

Find IP Phones where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

IP Phone Status radio buttons

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

IP Phone Type field

Enter a comma-separated list of phone models. By default, all supported phone models are included in this field, including IP Communicator. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click . The Select IP Phone Types list appears.

2. Select the desired IP phone types from the list. (Use the Control key or the Shift key to select more than one IP phone types from the list.)

3. Click OK.

CCM/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified CallManagers, Cisco Unified CallManager clusters, and instances of Cisco Unified CallManager Express, or select them as follows:

1. Click . The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more instances of the following: Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK. The dialog box closes and the Find IP Phones screen displays your selection in the Router list box.


Step 2 Click OK. The filter dialog box closes and the IP phone report refreshes. For more information, see Understanding IP Phone Inventory Reports.


You might not be able to see the list of Cisco Unified CallManagers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:

1. From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens.

2. Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table.

3. Locate the PIFserver process in the table, select the check box for it, and click Start.


Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the webserver is down.


Selecting Columns to Display and to Hide on a Phone Inventory Report

By default, phone reports display these columns of data:

Extension

User

IP Address

MAC Address

Model

Regd

CCM

Switch Address

Port

For definitions, see Understanding IP Phone Inventory Reports. Use this procedure to hide any of the default columns and select among additional columns of data to display.


Step 1 In the upper-right corner of a phone report, click the Tools button. A column selector dialog box appears.

Step 2 To hide a column, place it on the Hidden Column(s) list:

a. Select the column by name from the Displayed Column(s) list.

b. Click the < Remove << button. The column name appears on the Hidden Column(s) list.


Note To select adjacent columns, hold down the Shift key. To select columns that are not adjacent, hold down the Ctrl key.


Step 3 To display a column, place it on the Displayed Column(s) list:

a. Select the column by name from the Hidden Column(s) list.

b. Click the < Add << button. The column name appears on the Displayed Column(s) list.

Step 4 Click Update. The report window refreshes, displaying only columns from the Displayed Column(s) list.



Note Your selections do not affect other users and will remain in effect for this report until you log out of Operations Manager or until you change your selections.


Opening an IP Phone Web Interface

You can open an IP phone web interface from an IP Phones and Applications report or a Video Phones report by clicking one of these hyperlinks when available:

Extension number

IP address

MAC address

Another window opens with information directly from the phone, including network configuration details, device, port, and Ethernet information for the specified IP phone.

Obtaining Usernames from LDAP for IP Phone Reports

Operations Manager can supply usernames on IP phone and video phone reports from a corporate LDAP server when the LDAP server is:

Configured with information for all users.

Not a secure LDAP server (does not use SSL authentication).

Added to Operations Manager with the correct credentials and appropriate telephone number. The telephone number can be a phone number or a phone MAC address, depending on the LDAP configuration.

Usernames are updated in Operations Manager when IP phone discovery runs. IP phone discovery obtains users in the corporate directory that have the telephoneNumber attribute, and correlates data for them with information in Cisco Unified CallManager.

For more information, see the following topics:

Understanding IP Phone Inventory Reports

Working with IP Phone Discovery, page 16-32

Configuring LDAP, page 16-35

Launching Tests for Selected IP Phones

When the Launch button is present at the bottom right-hand corner of an IP Phones and Applications report or Video Phones report, you can select phones from the report, and configure tests on them using one of the available options:

SRST Test—Select one or more phones. See Configuring a Single SRST Test as Needed, page 19-10.

Synthetic Test—Select one phone only. See Creating Synthetic Tests.

Phone Status Tests—Select one or more phones. See Adding a Phone Status Test—Using the Create Phone Status Test Page.

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

This section includes the following tips:

N/A or Not Available Appears in IP Phones and Applications Reports and Video Phone Reports

Cisco Wireless IP Phone 7920 Not Displayed in IP Phones and Applications Reports

Phones Missing from IP Phones and Applications Reports

N/A or Not Available Appears in IP Phones and Applications Reports and Video Phone Reports

If N/A or Not Available appears instead of data in a field, it means one of the following:

The switch or the Cisco Unified CallManager is not monitored by Operations Manager. To correct this condition, add the switch or Cisco Unified CallManager to Operations Manager.

Operations Manager cannot get the information from the switch or the Cisco Unified CallManager. To correct this condition, check the status of the switch or Cisco Unified CallManager in the Alerts and Events display. If the switch or Cisco Unified CallManager is unreachable, ensure that the connectivity is restored.

For IP Phones and Applications reports, if the phone is a Cisco Wireless IP Phone 7920, only logical information from Cisco Unified CallManager is displayed. Switch information is not available.

Cisco Wireless IP Phone 7920 Not Displayed in IP Phones and Applications Reports

For the Cisco Wireless IP Phone 7920 to be monitored in Operations Manager, its Aironet access point must also be monitored by Operations Manager. Only logical information from the Cisco Unified CallManager is displayed for this phone; switch information for the 7920 appears as N/A or Not Available.

In Cisco Unified CallManager releases prior to 4.0, the 7920 appears as a 7960. Therefore, Operations Manager also displays the 7920 as a 7960 for Cisco Unified CallManager releases prior to 4.0.


Note IP Phone Status Changes reports, such as IP Phone Audit and Suspect Phone reports, are not supported for the Cisco Wireless IP Phone 7920.


Phones Missing from IP Phones and Applications Reports

If a report does not contain information about an IP phone, the phone might be one of the following:

A synthetic phone—IP phones configured for synthetic tests (synthetic phones) do not appear in IP Phones and Applications reports.

An IP Communicator—Generate the IP Communicator Report. See Generating the IP Communicators Report.

A CTI application—These phones appear on the All CTI Applications report. See Generating the All CTI Applications Report.

Using IP Phone Status Changes Reports

IP Phone Status Changes reports supply information for phones that have undergone a status change during the previous one to seven days.

The IP Phone Audit report provides a summary of all of these changes (see Using the IP Phone Audit Report). Additional IP Phone Status Changes reports focus on particular types of changes, as shown in the following table.

Phone Status Change
Details in this Report...

Connection—Connected to a different switch or switch port

Using the IP Phone Move Report

Duplicate IP address or MAC address

Using the Duplicate MAC/IP Address Report

Extension number change

Using the Extension Number Changes Report

Registration with Cisco Unified CallManager:

Registered to a different Cisco Unified CallManager

Not registered

Attempted to register and failed


Using the IP Phone Move Report

Using the Suspect Phone Report

Removed

Using the Removed IP Phones Report


Understanding the Time Period Covered by Phone Status Changes Reports

When you generate an IP Phone Status Changes or Video Phone Status Changes report, your results can be affected by the time zones in which each of following resides:

Your client system—Operations Manager calculates the time period (previous 24 hours through previous 7 days) for phone status changes reports based on the date and time on your client system.

Operations Manager system—Operations Manager records some audits, such as extension number changes, based on the time that the change is detected on the Operations Manager system.

Cisco Unified CallManager—Operations Manager records some audits, such as phone moves, based on the time on Cisco Unified CallManager that changes were detected.

If any of these systems is not in the same time zone, you must take the time zone difference into account when you generate and view phone status changes reports.


Tip If the audit date and time on the Operations Manager system is inconsistent with those shown in the IP Phone Status Changes or Video Phone Status Changes report, make sure that all Cisco Unified CallManagers in the network are set to synchronize.


Tracking Phone Status Changes when a Cisco Unified CallManager Is Down

If a Cisco Unified CallManager that is configured with a backup goes down, IP phones and video phones fail over to the backup Cisco Unified CallManager. Operations Manager stores audit records for the phones that register with the backup and these status changes are included in IP Phone Status Changes and Video Phone Status Changes reports.

Operations Manager does not store audit records in the following cases:

An entire Cisco Unified CallManager cluster goes down.

A Cisco Unified CallManager for which a backup is not configured goes down.

Therefore, status changes for the phones registered to Cisco Unified CallManagers in these situations are not included in IP Phone Status Changes and Video Phone Status Changes reports.


Note During the time that Cisco Unified CallManager is down, affected phones are:

Listed on the Phone Activities Monitoring Dashboard where they remain for a minimum of 24 hours. See Getting Phone Alert Details.

Summarized in the Service Impact report, which provides details for phones that lose registration and do not fail over. The Service Impact report is available from Alert Details for the Cisco Unified CallManager while it is down and while the impact of this event remains high; see Understanding the Service Impact Report.


Using the IP Phone Move Report

The IP Phone Move report displays IP phones that have moved, including details about the phone before and after the move. The IP Phone Move report shows the time at which the IP phone move was detected, and not the time at which the move occurred.

Information for the IP Phone Move report is gathered every 5 minutes by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking checks all the switches and Cisco Unified CallManagers, identifies the list of changes, and generates the data on IP phone moves.


Note You obtain fresh data for the IP Phone Move report about once every 5 minutes. Close the report and regenerate it to refresh the data.



Step 1 Select Reports > IP Phones and Applications > IP Phones and Applications > IP Phone Status Changes > IP Phone Move. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The IP Phone Move report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone. The Extension column has two subcolumns—Old and New:

Old—Extension number of the IP phone before it was moved.

New—Extension number of the IP phone after it was moved.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

CCM Address

Cisco Unified CallManager address. The CCM Address column has two subcolumns:

Old—CCM address of the IP phone before it was moved.

New—CCM address of the IP phone after it was moved.

Switch Address

IP address of the switch to which the IP phone is connected. The Switch Address column has two subcolumns:

Old—Switch address used by the IP phone before it was moved.

New—Switch address used by the IP phone after it was moved.

Switch Port

Switch port used by the IP phone. The Switch Port column has two subcolumns:

Old—Switch port used by the IP phone before it was moved.

New—Switch port used by the IP phone after it was moved.

Time Stamp

Reflects the date and time that Operations Manager detected the IP phone move.




Tip Phones that have moved and do not run Cisco Discovery Protocol (CDP) do not appear in this report. For example, 30VIP and 12SP+ do not run CDP; you will not see move entries for them.


Using the IP Phone Audit Report

The IP Phone Audit report shows the changes that have occurred in the managed IP phone network. For example, this report shows you the IP phones that have been added to or deleted from your network, or changes in IP phone status. Phone status changes occur, for instance, when a phone becomes unregistered with the Cisco Unified CallManager.

You can see what has changed within the last 7 days. Audits are maintained in the database for a period of 7 days, after which they are purged.

Information for the IP Phone Audit report is gathered by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking runs every 5 minutes, so you can run the IP Phone Audit report and obtain fresh data about once every 5 minutes. This interval is not configurable.


Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > IP Phone Audit. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The IP Phone Audit report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

CCM/CME Address

Cisco Unified CallManager or Cisco Unified CallManager Express address.

Switch Address

IP address of the switch to which the IP phone is connected.

Switch Port

Switch port used by the IP phone.

Time

Time of audit on the Cisco Unified CallManager.

Note Audit date and time are taken directly from Cisco Unified CallManager without adjustment for time zone differences, if any exist, between Cisco Unified CallManager and Operations Manager systems.

Audit Type

One of the following:

add—Phone added to the network.

remove—Phone removed from the network.

unregistered—From Cisco Unified CallManager.

registered—With Cisco Unified CallManager.




Note The IP Phone Audit report is not supported for Cisco Wireless IP Phone 7920.


Using the Removed IP Phones Report

The Removed IP Phones report lists phones that have been removed during the previous 1 to 7 days. Operations Manager gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.


Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > Removed IP Phones. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Removed IP Phones report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

CCM/CME Address

Cisco Unified CallManager or Cisco Unified CallManager Express address.

Switch Address

IP address of the switch to which the IP phone was previously connected.

Switch Port

Switch port to which the IP phone was previously connected.

Time

Time that the phone was removed from Cisco Unified CallManager.

Note Removal date and time are taken directly from Cisco Unified CallManager without adjustment for time zone differences, if any exist, between Cisco Unified CallManager and Operations Manager systems.

Indication

Indicates the Cisco Unified CallManager registration status of the IP phone: removed.




Note The Removed IP Phone report is not supported for Cisco Wireless IP Phone 7920.


Using the Extension Number Changes Report

The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 7 days. Operations Manager gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.


Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > Extension Number Changes. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Extension Number Changes report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

CCM Address

Cisco Unified CallManager address.

Switch Address

IP address of the switch to which the IP phone was previously connected.

Switch Port

Switch port to which the IP phone was previously connected.

Time

Time that Operations Manager determined that the extension number changed.




Note The Extension Number Changes report is not supported for Cisco Wireless IP Phone 7920.


Using the Suspect Phone Report

The Suspect Phone report displays the attributes of all IP phones in your network that:

Have not registered with a Cisco Unified CallManager.

Have made an unsuccessful attempt to register with a Cisco Unified CallManager.


Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > Suspect. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. If there are any suspect IP phones, the Suspect Phone report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the suspect IP phone.

IP Address

IP address of the suspect IP phone.

MAC Address

MAC address of the suspect IP phone.

Switch Address

IP address of the switch to which the suspect IP phone is connected.

Switch Port

Switch port used by the suspect IP phone.

Indication

Indicates the Cisco Unified CallManager registration status of the IP phone.




Tip Some IP phones appear marked as Suspect when they are not. To correct this, make sure that the Cisco Unified CallManager is managed by Operations Manager. You can check the status of the Cisco Unified CallManager on the Device Details report; see Viewing Device Details, page 16-27.

If the Cisco Unified CallManager is not managed by Operations Manager, add it to Operations Manager.

If the Cisco Unified CallManager is managed by Operations Manager but is not reachable, the cause may be loss of connectivity with Operations Manager. Make sure that connectivity with Operations Manager is restored.



Note The Suspect Phone report is not supported for Cisco Wireless IP Phone 7920.


Using the Duplicate MAC/IP Address Report

The Duplicate MAC/IP Address report lists the attributes of all IP phones in your network that have:

Duplicate MAC addresses; that is, a phone that has the same MAC address as another phone but a different IP address.

Duplicate IP addresses; that is, a phone that has the same IP address as another phone but a different MAC address.

Operations Manager does not show a multihomed host as a phone with a duplicate MAC address.


Note For the Duplicate MAC/IP Address report to display the correct information, the switch to which the phone is connected must be monitored by Operations Manager. If the switch is not monitored by Operations Manager, the report will not display any information.



Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > Duplicate MAC/IP Address. The IP Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Duplicate MAC/IP Address IP Phone report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the duplicate IP phone.

IP Address

One of the following:

If the problem is a shared MAC address, the IP address of the duplicate IP phone

If the problem is a shared IP address, the IP address in question

MAC Address

One of the following:

If the problem is a shared IP address, the MAC address of the duplicate IP phone

If the problem is a shared MAC address, the MAC address in question

Switch Address

IP address of the switch to which the duplicate IP phone is connected.

Switch Port

Switch port used by the duplicate IP phone.

Indication

Indicates the Cisco Unified CallManager registration status of the IP phone: duplicate ip.



Exporting IP Phone Status Changes Reports

Use this procedure to enable Operations Manager to generate IP Phone Status Changes reports once every 24 hours and store them on the Operations Manager system in comma-separated values (CSV) and PDF formats. The creation date and time are used to name the report files. The filename format is
typeofreport_date_time.filetype.


Note Operations Manager does not automatically purge these report files. You must remove them manually.



Step 1 Select Reports > IP Phones and Applications > IP Phone Status Changes > Export. The Automatically Export 24-Hour IP Phone Status Reports page appears, displaying the information described in the following table.

GUI Element
Description/Action

Reports pane

For each IP Phone Status Changes report that you want to generate and save nightly, select at least one of the following:

CSV check box—Save the report in CSV format.

PDF check box—Save the report in PDF format.

Generate pane

Save at—A default location for storing the reports on the Operations Manager server is displayed; you can enter another location on the server.

E-mail to—(Optional) Enter a complete e-mail address.


Step 2 Click Apply.


Understanding IP Phone Movement Tracking

Operations Manager gathers information from switches and Cisco Unified CallManagers every 5 minutes to identify these types of IP phone moves:

Intercluster—A phone that was previously registered with one Cisco Unified CallManager cluster is now registered with a different cluster.

Physical—A phone that was physically connected to one switch port is now physically connected to a different switch port.

Operations Manager gathers this information only for phones that run Cisco Discovery Protocol (CDP), such as these Cisco IP phone models: 7902, 7905, 7910, 7912, 7920, 7935, 7936, 7940, 7941, 7960, 7970, and 7985. Operations Manager stores this information for a period of 7 days, after which it is purged from the database. (For information about the daily purging schedule, see Setting System-Wide Parameters Using System Preferences, page 20-11.)

Each time IP Phone Movement Tracking runs, fresh information becomes available for the following reports:

IP Phone Audit

IP Phone Move

Removed IP Phones

Video Phone Audit

Video Phone Move

Removed Video Phones

Understanding Phone Polling

The following information appears in phone reports and is gathered by Operations Manager directly from IP phones, daily beginning at 4 a.m:

Serial Number—IP phone serial number

Application Load ID—Identifier of the firmware running on the phone

Load ID—Identifier of the factory-installed load running on the phone

Using Video Phones Reports


Note If you do not have the required software license, you will not be able to use Video Phones reports.


Video Phones reports provide two types of reports: inventory and video phone status change:

Inventory reports—Provide detailed video phone data, reflecting the current status of video phones in your network. These reports enable you to search for a few video phones, list a specific set of video phones—such as phones connected to a switch or phones in SRST mode—or view all video phones and lines:

Search—Use Search to view information for a few video phones or a single video phone; search enables you to find phones using all or part of an extension number, IP address, or MAC address. See Searching for Video Phones.

Inventory Analysis—Use the Inventory Analysis report to display video phones that meet criteria that you specify; for example, video phones that are registered to a particular Cisco Unified CallManager or video phones that are not connected to particular switches. See Generating the Video Phone Inventory Analysis Report and Understanding Video Phone Reports.

Video Phones/Lines—Use the Video Phones/Lines report to view data for all video phones that Operations Manager is monitoring. See Understanding the All Video Phones/Lines Report and Understanding Video Phone Reports.

SRST Video Phones—Use the SRST Video Phones report to view data for video phones that are configured for Survivable Remote Site Telephony (SRST) only. See Generating the SRST Video Phones Report.


Note Video phones that are configured for SRST are also included in the All Video Phones/Lines report and can be included in the Inventory Analysis report.


SIP Video Phones—Use the SIP Video Phones report to view data for all SIP video phones that Operations Manager is monitoring. See Generating the SIP Phones Report.

When a web interface is accessible for a video phone, you can open it from most video phone reports by clicking the hyperlink for one of the following:

Extension number

MAC address

Video phone IP address

For more information, see Opening an IP Phone Web Interface.

Video Phone Status Changes reports—Provide data for video phones that have undergone a a status change during the previous 1 to 7 days:

Video Phone Move—Use the Video Phone Move report to view data for phones that have been connected to a different switch or switch port or that have registered to a different Cisco Unified CallManager. See Using the Video Phone Move Report.

Extension Number Change—See Using the Video Phone Extension Number Changes Report.

Removed Video Phones—See Using the Removed Video Phones Report.

Video Phone Audit—Use the Video Phone Audit report to obtain a summary of changes, including data for phones that have moved, been removed, undergone an extension number change, appeared in inventory with a duplicate MAC or IP address, or become suspect. See Using the IP Phone Audit Report.

For more information, see:

Using Video Phone Status Changes Reports

Understanding the Time Period Covered by Phone Status Changes Reports

Tracking Phone Status Changes when a Cisco Unified CallManager Is Down

Generating Video Phone Inventory Reports

This topic includes the following:

Searching for Video Phones

Generating the Video Phone Inventory Analysis Report

Understanding the All Video Phones/Lines Report

Generating the All Video Phones/Lines Report

Generating the SRST Video Phones Report

Generating the SIP Video Phones Report

Searching for Video Phones

Use Search to find one or only a few video phones in your network. Search displays information for one phone at a time; you can page back and forth to view information for each phone when multiple phones are found. You can search for phones using all or part of an extension number, IP address, or MAC address.

When you want to find many phones—for example, all video phones registered with a Cisco Unified CallManager or all video phones connected to a switch—use the Inventory Analysis report; see Generating the Inventory Analysis Report.


Step 1 Select Reports > Video Phones > Search. The Find Video Phones page appears.

Step 2 In the Find Video Phones Where pane:

a. Select one of the following:

Extension number

IP address

MAC address

b. Then select one of the following:

is exactly

begins with

contains

ends with

c. Enter a value.

Step 3 Click View. The Video Phone Details dialog box appears, displaying the information described in the following table.

Table 13-2 Video Phone Details 

Row
Description

Extension

Extension number of the video phone; for example, 4000. Click the hyperlink to open the web interface on the video phone (see Opening an IP Phone Web Interface).

IP Address

IP address of the video phone; for example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to open the web interface on the video phone (see Opening an IP Phone Web Interface).

CCM Address

Address of the Cisco Unified CallManager (CCM) with which the video phone is registered; for example, 10.76.38.70.

Switch Address

IP address of the switch to which the video phone is connected; for example, 10.76.29.162.

Switch Name

Switch to which the video phone is connected.

Switch Port

Switch port to which the video phone is connected; for example, Fa0/12.

Port Status

Status of the switch port to which the video phone is connected: up or down.

Video Phone Status

Cisco Unified CallManager registration status of the video phone:

yes—The video phone is registered with a Cisco Unified CallManager.

no—The video phone is not registered with a Cisco Unified CallManager.

Video Phone Model

Cisco video phone model number.

Protocol

Protocol the phone is using to communicate with Cisco Unified CallManager.

Note Only SCCP and SIP phones will be discovered. H.323 and MGCP protocols are not currently supported.

VLAN Name

Name of the VLAN in the switch (a user-defined name); for example, voice.

VLAN ID

ID of the VLAN in the switch to which the video phone is connected; for example, 100.

SRST Router

IP address of the router that the phone is using for SRST.

SRST Mode

Can be one of the following:

yes—The phone is in SRST mode

no—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

-(dash)—The phone is not an SRST phone


a. To display the information in print-friendly format in a new browser window, click Print; print the information, using the browser print function.

b. If search results include more than one phone, view them by clicking Next or Prev.


For more information, see the following topic:

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

Generating the Video Phone Inventory Analysis Report

Use Inventory Analysis to search for video phones in your network and display them in a report.

Before You Begin

Inventory Analysis searches for phones using:

An implicit "or" within each field—If you enter more than one value in a field, Inventory Analysis searches for phones that match any value that you entered.

An implicit "and" for all fields—If you enter values in more than one field, Inventory Analysis searches for phones that match at least one value from each field.

For example, if you enter two video phone models in the Video Phone Model field, the Inventory Analysis report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, Inventory Analysis searches for phones that meet all these criteria; the report that results includes only phones of the models specified that are connected to the switch and in the VLAN that you selected.


Step 1 Select Reports > Video Phones > Inventory Analysis. The Find Video Phones page appears.

Step 2 Enter values in one or more fields, described in the following table.

GUI Element
Description/Action

Find Video Phones Where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Then select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

Video Phone Status radio buttons

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

Protocol radio buttons

Select one:

SCCP—Phones using Skinny Client Control Protocol.

SIP—Phones using Session Initiation Protocol.

All—SCCP and SIP.

Video Phone Type field

Enter a comma-separated list of phone models. By default, all supported phone models are included in this field. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click . The Select Video Phone Models list appears.

2. Select the desired video phone models from the list. (Use the Control key or the Shift key to select more than one video phone model from the list.)

3. Click OK.

CCM/CCM Cluster/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified CallManagers, Cisco Unified CallManager clusters, and instances of Cisco Unified CallManager Express, or select them as follows:

1. Click . The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more of the following: Cisco Unified CallManager, Cisco Unified CallManager Cluster, and Cisco Unified CallManager Express.

3. Click OK. The dialog box closes and the Find Video Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK. The dialog box closes and the Find Video Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of routers, or select them as follows:

1. Click . The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK. The dialog box closes and the Find Video Phones screen displays your selection in the Router list box.


Step 3 Click View. The Inventory Analysis Report appears in another window. See Understanding Video Phone Reports.


You might not be able to see the list of Cisco Unified CallManagers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:

1. From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens.

2. Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table.

3. Locate the PIFserver process in the table, select the check box for it, and click Start.


Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the webserver is down.



Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the webserver is down.


Generating the All Video Phones/Lines Report


Step 1 Select Reports > Video Phones > All Video Phones/Lines. The All IP Phones/Lines window appears.

Step 2 Select Video Phones from the list, and click View. The All Video Phones/Lines report appears, displaying the information described in Understanding Video Phone Reports.



Note You can also generate the All Video Phones/Lines from the Monitoring Dashboard tab by selecting Click to View All Phones in the Video Phone Status pane.


Understanding the All Video Phones/Lines Report

The All Video Phones/Lines report lists video phones that match the criteria that you entered. By default, these reports display only these columns: Extension, User, IP address, MAC address, Model, Regd, CCM, Switch address, and Port. You can hide these columns and select among additional columns to display. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 13-3 describes all possible columns of data that can appear on the report.

Table 13-3 All Video Phones/Lines Report 

Columns and Buttons
Description/Action

Number

The row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the video phone; for example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Operations Manager. See Configuring LDAP, page 16-35 and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone; for example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

Model

Model number of the video phone; for example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone is using to communicate with Cisco Unified CallManager or Cisco Unified CallManager Express.

Note Only SCCP and SIP phones will be discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the video phone with respect to Cisco Unified CallManager or Cisco Unified CallManager Express. Displays yes if the video phone is registered or no if the video phone is not registered.

CCM

One of the following:

CCM—Cisco Unified CallManager

CCE—Cisco Unified CallManager Express

CCM/CME Name

DNS name of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the video phone is registered.

CCM/CME Address

IP address of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the video phone is registered.

Switch Name

Name of the switch to which the video phone is connected.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone; for example, Fa0/12.

Port Status

Status of the port used by the video phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the video phone; for example, 100.

SRST Mode

One of the following:

yes—The phone is in SRST mode

no—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.

IP phone serial number

Note This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone

Note This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the video phones selected on this report.


Generating the SRST Video Phones Report

The SRST Video Phones report shows a list of phones that are configured for Survivable Remote Site Telephony (SRST).


Step 1 Select Reports > Video Phones > SRST Video Phones. The SRST Video Phones report appears in a new window, displaying information for the SRST configuration only. For more information, see Understanding Video Phone Reports.


Generating the SIP Video Phones Report

The SIP Video Phones report shows a list of SIP video phones.


Step 1 Select Reports > Video Phones > SIP Video Phones. The SIP Phones report appears in a new window, displaying information for SIP video phones only. For more information, see Understanding Video Phone Reports.


Understanding Video Phone Reports

Table 13-1 describes the data displayed in the following reports:

Inventory Analysis—Includes phones that match criteria that you specify.

All Video Phones/Lines—Includes all video phones, including video phones that are configured for SRST.


Note You can filter the All Video Phones/Lines report to include only the phones that you want to see.


SRST Video Phones—Includes only phones that are configured for SRST.

SIP Video Phones—Includes only SIP video phones.

By default, these reports display only these columns: Extension, User, IP address, MAC address, Model, Regd, CCM, Switch address, and Port. You can hide these columns and select among additional columns to display. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 13-4 describes all possible columns of data that can appear on the reports.

Table 13-4 Video Phone Reports 

Columns and Buttons
Description/Action

Number

The row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the video phone; for example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Operations Manager. See Configuring LDAP, page 16-35 and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone; for example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

Model

Model number of the video phone.

Protocol

Protocol the phone is using to communicate with Cisco Unified CallManager or Cisco Unified CallManager Express.

Note Only SCCP and SIP phones will be discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the video phone with respect to Cisco Unified CallManager or Cisco Unified CallManager Express. Displays yes if the video phone is registered or no if the video phone is not registered.

CCM

One of the following:

CCM—Cisco Unified CallManager.

CCE—Cisco Unified CallManager Express.

CCM/CME Name

DNS name of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the video phone is registered.

CCM/CME Address

IP address of the Cisco Unified CallManager or Cisco Unified CallManager Express with which the video phone is registered.

Switch Name

Name of the switch to which the video phone is connected.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone; for example, Fa0/12.

Port Status

Status of the port used by the video phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the video phone; for example, 100.

SRST Mode

One of the following:

yes—The phone is in SRST mode.

no—The phone is not in SRST mode.

?—The phone is suspected to be in SRST mode.

—(dash)—The phone is not an SRST phone.

SRST Router

One of the following:

IP address of the router that the phone is using for SRST.

—(dash).

Serial No.

IP phone serial number.

Note This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone.

Note This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone.

Note This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the video phones selected on this report.


For more information, see the following topic:

Troubleshooting Tips for IP Phones and Applications Reports and Video Phones Reports

Filtering a Video Phones Report

From a Video Phones report, click the Filter button when present. A filter dialog box opens.


Note Filtering is performed using:

An implicit "or" within each field—If you enter more than one value in a field, phones that match any value are included in the report.

An implicit "and" for all fields—If you enter values in more than one field, phones that match at least one value from each field are included in the report after filtering.

For example, if you enter two phone models, such as 7910 and 7935, in the Video Phone Model field, the report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected.



Step 1 Enter values in one or more fields, described in the following table.

GUI Element
Description/Action

Find Video Phones where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Then select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

Video Phone Status radio buttons

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

IP Phone Types field

Enter a comma-separated list of phone types. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click . The Select IP Phone Types list appears.

2. Select the desired video phone types from the list. (Use the Control key or the Shift key to select more than one video phone type from the list.)

3. Click OK.

CCM/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified CallManagers, Cisco Unified CallManager clusters, and instances of Cisco Unified CallManager Express, or select them as follows:

1. Click . The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more instances of the following: Cisco Unified CallManager, Cisco Unified CallManager cluster, and Cisco Unified CallManager Express.

3. Click OK.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click . The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK.


Step 2 Click OK. The filter dialog box closes and the video phone report refreshes. For more information, see Understanding IP Phone Inventory Reports.


You might not be able to see the list of Cisco Unified CallManagers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:

1. From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens.

2. Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table.

3. Locate the PIFserver process in the table, select the check box for it, and click Start.


Note Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the webserver is down.


Using Video Phone Status Changes Reports

Video Phone Status Changes reports supply information for phones that have undergone a status change during the previous one to seven days.

The Video Phone Audit report provides a summary of all of these changes (see Using the Video Phone Audit Report). Additional Video Phone Status Changes reports focus on particular types of changes, as shown in the following table.

Phone Status Change
Details in this Report...

Connection—Connected to a different switch or switch port

Using the Video Phone Move Report

Extension number change

Using the Video Phone Extension Number Changes Report

Removed

Using the Removed Video Phones Report


Using the Video Phone Move Report

The Video Phone Move report displays video phones that have moved, including details about the phone before and after the move. The Video Phone Move report shows the time at which the video phone move was detected, and not the time at which the move occurred.

Information for the Video Phone Move report is gathered every 5 minutes by Video Phone Movement Tracking (see Understanding IP Phone Movement Tracking). Video Phone Movement Tracking checks all the switches and Cisco Unified CallManagers, identifies the list of changes, and generates the data on video phone moves.


Note You obtain fresh data for the Video Phone Move report about once every 5 minutes. Close the report and regenerate it to refresh the data.



Step 1 Select Reports > Video Phones > Video Phone Move. The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Video Phone Move report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the video phone. The Extension column has two subcolumns—Old and New:

Old—Extension number of the video phone before it was moved.

New—Extension number of the video phone after it was moved.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM Address

Cisco Unified CallManager address. The CCM Address column has two subcolumns:

Old—CCM address of the video phone before it was moved.

New—CCM address of the video phone after it was moved.

Switch Address

IP address of the switch to which the video phone is connected. The Switch Address column has two subcolumns:

Old—Switch address used by the video phone before it was moved.

New—Switch address used by the video phone after it was moved.

Switch Port

Switch port used by the video phone. The Switch Port column has two subcolumns:

Old—Switch port used by the video phone before it was moved.

New—Switch port used by the video phone after it was moved.

Time Stamp

Reflects the date and time that Operations Manager detected the video phone move.




Tip Phones that have moved and do not run Cisco Discovery Protocol (CDP) do not appear in this report. For example, 30VIP and 12SP+ do not run CDP; you will not see move entries for them.


Using the Video Phone Audit Report

The Video Phone Audit report shows the changes that have occurred in the managed video phone network. For example, this report shows you the video phones that have been added to or deleted from your network, or changes in video phone status. Phone status changes occur, for instance, when a phone becomes unregistered with the Cisco Unified CallManager.

You can see what has changed within the last 7 days. Audits are maintained in the database for a period of 7 days, after which they are purged.

Information for the Video Phone Audit report is gathered by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking runs every 5 minutes, so you can run the Video Phone Audit Detail report and obtain fresh data about once every 5 minutes. This interval is not configurable.


Step 1 Select Reports > Video Phones  > Video Phone Audit. The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Video Phone Audit report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM/CME Address

Cisco Unified CallManager or Cisco Unified CallManager Express address.

Switch Address

IP address of the switch to which the video phone is connected.

Switch Port

Switch port used by the video phone.

Time

Time of audit on the Cisco Unified CallManager.

Note Audit date and time are taken directly from Cisco Unified CallManager without adjustment for time zone differences, if any exist, between Cisco Unified CallManager and Operations Manager systems.

Audit Type

One of the following:

add—Phone added to the network.

remove—Phone removed from the network.

unregistered—From Cisco Unified CallManager.

registered—With Cisco Unified CallManager.



Using the Removed Video Phones Report

The Removed Video Phones report lists phones that have been removed during the previous 1 to 7 days. Operations Manager gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.


Step 1 Select Reports > Video Phones > Removed Video Phones. The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Removed Video Phones report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM/CME Address

Cisco Unified CallManager or Cisco Unified CallManager Express address.

Switch Address

IP address of the switch to which the video phone was previously connected.

Switch Port

Switch port to which the video phone was previously connected.

Time

Time that the phone was removed from Cisco Unified CallManager.

Note Removal date and time are taken directly from Cisco Unified CallManager without adjustment for time zone differences, if any exist, between Cisco Unified CallManager and Operations Manager systems.

Indication

Indicates the Cisco Unified CallManager registration status of the video phone: removed.



Using the Video Phone Extension Number Changes Report

The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 7 days. Operations Manager gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.


Step 1 Select Reports > Video Phones > Extension Number Changes. The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 7 days) from the list and click View. The Extension Number Changes report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM Address

Cisco Unified CallManager address.

Switch Address

IP address of the switch to which the video phone was previously connected.

Switch Port

Switch port to which the video phone was previously connected.

Time

Time that Operations Manager determined that the extension number changed.



Exporting Video Phone Status Changes Reports

Use this procedure to enable Operations Manager to generate Video Phone Status Changes reports once every 24 hours and store them on the Operations Manager system in comma-separated values (CSV) and PDF formats. The creation date and time are used to name the report files. The filename format is
typeofreport_date_time.filetype.


Note Operations Manager does not automatically purge these report files. You must remove them manually.



Step 1 Select Reports > Video Phones > Export. The Automatically Export 24-Hour Video Phone Status Reports page appears, displaying the information described in the following table.

GUI Element
Description/Action

Reports pane

For each Video Phone Status Changes report that you want to generate and save nightly, select at least one of the following:

CSV check box—Save the report in CSV format.

PDF check box—Save the report in PDF format.

Generate pane

Save at—A default location for storing the reports on the Operations Manager server is displayed; you can enter another location on the server.

E-mail to—(Optional) Enter a complete e-mail address.


Step 2 Click Apply.