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Release Notes for Cisco Unified Operations Manager 2.0

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Release Notes for Cisco Unified Operations Manager 2.0

Table Of Contents

Release Notes for Cisco Unified Operations Manager 2.0

New Features

Product Documentation

Related Documentation

Circumstances that Can Affect Data

Known Problems

Resolved Problems

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unified Operations Manager 2.0


These release notes are for use with Cisco Unified Operations Manager (Operations Manager).

These release notes provide:

New Features

Product Documentation

Related Documentation

Circumstances that Can Affect Data

Known Problems

Resolved Problems

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Product Alerts and Field Notices

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New Features

Cisco Unified Operations Manager adds the following:

Trunk group modeling; performance, capacity, and availability monitoring.

Support for video endpoint discovery, monitoring, and reporting.

Acceptance testing, phone-feature testing, dial-plan validation, and phone-to-phone testing.

New device support:

Cisco Unified CallManager 5.1

Cisco Unified Presence Server

Cisco SIP Proxy Server

Cisco Unity Express 2.3

Feature-based licensing. You can purchase two levels of functionality for Operations Manager: Premium Edition and Standard Edition.

Enhancements to:

Device monitoring.

Synthetic testing.

Phone reporting.

Performance graphing.

Product Documentation


Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.


Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for Cisco Unified Operations Manager 2.0

Printed document that was included with the product.

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html

Quick Start Guide for Cisco Unified Operations Manager 2.0

Printed document that was included with the product.

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor) 2.0

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

User Guide for Cisco Unified Operations Manager 2.0

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html

Supported Devices Table for Cisco Unified Operations Manager 2.0

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html

Context-sensitive online help

Select an option from the navigation tree, then click Help.

Click the Help button in the page.


Related Documentation


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


Table 2 describes the additional documentation that is available.

Table 2 Related Documentation 

Document Title
Available Formats

Release Notes for Cisco Unified Service Monitor 2.0

PDF on the product CD-ROM

On Cisco.com at the following URL: http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html

User Guide for Cisco Unified Service Monitor 2.0

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_service_monitor/2.0/user/guide/usrgd.html

Release Notes for CiscoWorks Common Services 3.0.3 (Includes CiscoView 6.1.2) on Windows

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0.5/release/windows/notes/CWCS_RNW_305.html

Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0.5/installation/windows/guide/cs305igw_1.html

User Guide for CiscoWorks Common Services

PDF on the product CD-ROM.

On Cisco.com at the following URL: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0.5/installation/windows/guide/cs305igw_1.html


Circumstances that Can Affect Data

Table 3 documents problems you may encounter.

Table 3 Circumstances that Can Affect Data 

Description
Circumstances

No DSP records for Voice Interface Cards (VICs) that are supported by the following network modules:

NM-1V

NM-2V

NM-HDA

Affected record type: 109

CISCO-DSP-MGMT-MIB is not supported on the listed network modules. This bug applies to all devices that support them.

Bug ID: CSCeb62542

Number of CAS ports is incorrect and CAS channel status is missing for all supported network devices that run Cisco IOS except for Cisco Universal Gateways. GSU always reports the number of CAS ports as follows:

24 ports for each T1

31 ports for each E1

For example, if a device has two T1 ports, Operations Manager reports the total number of T1 CAS ports as 48, no matter how many CAS ports are configured on the device.

Affected record types: 102, 112, 113

Except for Cisco Universal Gateways, the network devices that run Cisco IOS do not support CISCO-POP-MGMT-MIB.

Bug IDs: CSCdm87395, CSCdx04678


Known Problems

Table 4 describes problems known to exist in this release.

Table 4 Known Problems in Operations Manager 

Bug ID
Summary
Explanation

CSCsb60614

Cluster name changes are not reflected in Operations Manager.

If you change the name of a cluster in Cisco Unified CallManager after the devices have been added to Operations Manager, the name change does not occur in Operations Manager. This is the case even after performing inventory collection.

Workaround:

Delete the devices in the cluster from Operations Manager and then re-add the devices.

CSCsb63311

In the Service Quality Alerts display, filtering does not work when using multiple criteria.

Using multiple filtering options at one time to customize the Service Quality Alerts display does not work correctly.

Workaround:

Filter the Service Quality Alerts display based on a single criterion.

CSCsb66977

Voice application software (for example, Cisco Conference Connection, Cisco Unified CallManager, or Cisco Emergency Responder) goes to the Unsupported state.

On some servers that have voice application software installed, rebooting causes the server to go to the Unsupported state in Operations Manager.

The problem occurs on servers that have the Windows operating system version upgraded to 2000.2.7sr3 or 2000.4.1.

The problem is caused by incompatibility between the CDP driver installed by the voice application and Microsoft Security hotfix MS05-019. For more information regarding the hotfix, see the Microsoft website for more details.

Workaround:

Upgrade the CDP driver on the voice application server.

1. Uninstall the CDP driver from the voice application server. Run the following command:

C:\Program Files\Cisco\Bin> cdpinstaller -v -u CISCO_CDP 

2. Log on to any Cisco Unified CallManager 4.1 server and copy the following files to the voice application server.

CDP.SYS (C:\Program Files\Cisco\Bin)

CDPintf.dll (C:\WINNT\system32)

CDPInstaller.exe

CDP.inf

3. Install the new CDP driver by running the following command:

C:\program files\Cisco\Bin> cdpinstaller -v -l 
"C:\Program Files\Cisco\Bin 
\cdp.inf" -c p -i CISCO_CDP

CSCsb73004

An error occurs when you launch a trending graph for a device when the time of the graph is configured for more than 48 minutes in the past.

The error states that there is not any data available for the last 48 minutes. This error occurs due to an incorrect system uptime in the device.

This error occurs in specific Cisco IOS versions. Refer to the Cisco IOS IP SLA bugs, CSCin66315 and CSCeb46870.

Workaround:

Upgrade the Cisco IOS version, or reboot the source device. For details, see CSCin66315 and CSCeb46870.

CSCsb83202

OperationallyDown events for voice ports are being cleared automatically, even though the port is still down in the router.

The operationallyDown event for voice ports in routers are being cleared even though the port continues to be down.

Operations Manager only sends an operationallyDown alarm if the operating status (the OperStatus for this router) is in one of the following states:

Down (2).

Testing (3) (If not suppressing testing-related alarms).

If, during a polling cycle, the ifOperStatus is Down (2), the alarm is generated. If, during the next polling cycle, the ifOperStatus is Dormant (5), the operationallyDown alarm is cleared because it is not Down (2) or Testing (3).

Related bug: CSCsb87389.

Workaround: None.

CSCsc07502

Some screens in Operations Manager are not sized correctly when opened.

Several popup screens open with the status bar covering the bottom of the screen. Some popups are not resizable, and the buttons located at the bottom right are covered by the status bar.

This occurs only with Windows XP Service Pack 2 using Microsoft Internet Explorer, and with certain security settings configured. The security settings are applied when the Operations Manager server is put in a security zone where the sizing of popups opened by scripts is disabled.

Workaround:

For detailed instructions, access this bug through Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)

To fix the problem, the Allow script-initiated windows without size or position constraints option should be enabled for the security zone that the Operations Manager server is in.

Do one of the following:

Enable the setting, Allow script-initiated windows without size or position constraints, for the security zone that the Operations Manager server is in.

Add the IPCOM server site to the local intranet or trusted security zone.

Note In many cases, using the server name instead of the IP address in the browser will fix the problem. But the Operations Manager server must be in the same domain as the client, and DNS must be configured correctly. Alternatively, you can add the IP address to the Local Intranet or Trusted security zone.

CSCsc10167

On the Alert Details page, once a tool is launched, you cannot relaunch it.

In the Alert Details page, once you select a tool from the Launch Tools menu you cannot launch the selected tool again until you choose another tool.

Workaround:

After launching a tool, to launch the same tool again, you must either select a different tool or select the Launch Tools option in the menu.

After doing either of these actions, you can relaunch your original choice.

CSCsc12967

Exchange services are displayed as stopped when Cisco Unity is configured for failover.

When Cisco Unity is configured for failover mode, Operations Manager shows Microsoft Exchange Services as being stopped.

Workaround: None.

CSCsc44538

The DFMServer and VHMServer processes are not registering with the broker.

Devices that are added to Operations Manager when it is in this condition exhibit the following behavior:

ALL devices become stuck in the Inventory Collection in Progress state.

All devices move to the unreachable state.

After installing Operations Manager and rebooting the server, either the DFMServer, or the VHMServer, or both processes do not start. There is no sm_server.exe instance (or there are only two sm_server.exe instances) in the Windows task manager.

Workaround:

Perform the following:

1. Run net stop crmdmgtd.

2. Wait 15 minutes.

3. Run net start crmdmgtd.

After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe.

The output of the brcontrol command should show both DFM and VHM.

For example:

C:\Program Files\CSCOpx\objects\smarts\bin>brcontrol

Broker is located at: IPCOM-daily:9002 Started: Jan 06 
10:21:09 2006
Domain          Host Name         Port Proc ID State   Last 
Chg Time
------          ---------       ------ ------- -----   
-------------
DFM             IPCOM-daily.cisco.com   2163   14120 RUNNING 
Jan 06 16:18:03 2006
VHM             IPCOM-daily.cisco.com   2206    8856 RUNNING 
Jan 06 16:18:04 2006

CSCsc61752

In the Service Level View, when Cisco IP Contact Center (IPCC) is part of a user-defined view, it only appears in the tree view (view pane).

User-defined views in the Service Level View do not show Cisco IP Contact Centers in the map display pane. They only appear in the view pane.

Workaround: None.

CSCsc87486

In the Personalized report, not all the graphs are shown for the node-to-node test violations.

In the Personalized report for node-to-node tests, 24-Hour History shows the graph for only the following metrics:

Source-to-Destination Packet Jitter.

Destination-to-Source Packet Jitter.

Average Latency.

No other graphs are displayed.

Workaround: None.

CSCsc91915

When creating node-to-node tests, errors are displayed when the test limit is exceeded.

When creating more node-to-node tests than allowed (the limit is 250), the following errors are displayed:

Exceeding the test limit.

No selected studies. Please check field(s) for invalid entries.

Workaround: None.

You can ignore the error messages.

CSCsd21804

Learning appears in the Device Type column of the Alerts and Events display.

On the Alerts and Events display and the Alert Details page, you may see Learning in the Device Type column. Learning indicates that Operations Manager was discovering the device when the alert occurred. The following events can trigger an alert during discovery:

Duplicate IP (might be generated for any type of device)

Events for media servers only:

FanDown

FanDegraded

TemperatureSensorDown

TemperatureSensorDegraded

Workaround:

Simply wait; the actual device type is reflected in the Device Type column when new events occur.

Look up the current state of a device from the Detailed Device View, which always displays the current state.

CSCsc26996

Next Discovery, in the Device Management: Summary page, displays the incorrect time.

The problem is due to a registry setting in Windows that appears for certain time zones for which Daylight Saving Time changes are applicable. If the check box for Daylight Saving Time is not checked, problems occur when converting valid date strings to a Date object. This registry key remains even if the time zone of the machine is switched to another time zone for which Daylight Saving Time is not applicable.

Following is the registry information:

HKEY_LOCAL_MACHINE\CurrentControlSet\Control\TimeZoneInformation

DisableAutoDaylightTimeSet REG_DWORD 0x00000001(1)

Workaround:

If the system is in a time zone that has Daylight Saving Time, check the Automatically adjust for Daylight Saving Time changes check box.

If the system is in a time zone for which Daylight Saving Time is not applicable, but the registry key is present and set to 1, do the following:

1. Change to a time zone for which Daylight Saving Time is applicable.

2. Check the Automatically adjust for Daylight Saving Time changes check box, and click Apply.

This will cause the registry key to disappear. Now switch the machine to its present time zone.

CSCsd22730

Automatic discovery does not discover Cisco Unity Express devices.

During automatic discovery, using either ping sweep or CDP, Cisco Unity Express devices are discovered. These devices go into the Unreachable state.

Workaround:

Manually add Cisco Unity Express devices into Operations Manager.

CSCsd58055

The Devices report may show a device's capability as UnknownMDFType.

The Devices report displays a device's capability as UnknownMDFType when the device is not supported by Operations Manager.

Workaround: None.

CSCsd69455

The right-click menu in the Service Level View does not display some of the options for Cisco Unified CallManagers.

When you right-click on a Cisco Unified CallManager in the Service Level View, not all the menu items are available in the list. Also, in the Detailed Device View for a Cisco Unified CallManager's device capabilities, Media Server and Host are not displayed.

Workaround:

Rediscover the Cisco Unified CallManager.

CSCsd71626

The Service Level View does not display a Cisco Unified CallManager cloud that was previously displayed.

During initial discovery or when the Operations Manager server boots up, if the Cisco Unified CallManager Service is down on all members of the cluster, this cluster will not show up in the Service Level View.

Workaround:

Rediscover the device once the Cisco Unified CallManager is reachable and the Cisco Unified CallManager Service is running on the Cisco Unified CallManagers.

CSCsd81030

Error in attaching to the DfmBroker.

After installing Operations Manager, rebooting, and importing devices for discovery, all devices go to the unreachable state. An error occurs when trying to attach to the DFMBroker.

To verify this, do the following:

1. Open a command prompt and go to: <NMSROOT>\objects\smarts\bin.

Note NMSROOT is the directory where Operations Manager is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.

2. Run brcontrol. You will see the following message:

Error attaching to broker: IPCOM-PERF4GBL:9002

Workaround:

Do the following:

1. Open a command prompt.

2. Run net stop crmdmgtd.

3. Wait 15 minutes.

4. Run net start crmdmgtd.

After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe and two instances of brstart.exe.

CSCse75607

Unreachable devices are displayed in Operations Manager device management.

If the SNMP agent on a device is working intermittently, Operations Manager may discover the device, but may move it to the unreachable state during inventory collection.

This occurs because the device was responding to SNMP queries during automatic discovery, then did not respond to SNMP queries during inventory collection.

Workaround: None.

CSCse78310

Detailed Device View for Cisco Unity devices displays incorrect information

For Cisco Unity releases prior to 4.2, the Detailed Device View shows the following:

Current Number Of Licensed Subscribers as Not Available.

Maximum Number of Licensed Subscribers as Not Available.

Current Number of Inbox Licenses as Not Available.

Maximum Number of Inbox Licenses as Not Available.

Even though Cisco Unity 4.0(4) is upgraded to 4.0(5), the version on all services is still shown as 4.0(4).

Workaround: Upgrade to Cisco Unity 4.2, then run RSK Configuration Wizard.

Note This workaround applies only to the Cisco Unity service version issue. The workaround does not fix the first four counter issues mentioned above. There is no workaround for those issues.

CSCsf05654

Some PRI channels are showing as active, even though they are inactive.

For PRI channels, D channels are always shown as active. Therefore, the four T1 ports on the Cisco Unified CallManager record (record 100) appear active. As a result, four out of a total of 96 channels appear active.

This also applies to the MGCP gateway data record (record 101); two D channels are active on the two T1 ports.

D channels are always shown as active in the case of PRI channels.

Workaround: None.

CSCsf06360

The Service Impact Report displays incorrect information for a gateway's unresponsive event, if it is part of a route list or route group.

The Service Impact Report may display incorrect information (all routes lost) when the following occurs:

A gateway is part of a route list or route group.

Another device (switch) also forms a route group that is part of the same route list.

Gateway becomes unresponsive.

The Service Impact Report is incorrect, because the other route group is still active. Calls will continue to go through the other route group.

This problem affects the number of calls that can pass through the route list.

Workaround: None.

CSCsf15041

The device MCS7825I (with the sysObjectID 1.3.6.1.4.1.9.1.746) is listed as UnKnownMDFType.

Operations Manager displays Cisco 7800 Series Media Convergence Server MCS7825I (with the sysObjectID 1.3.6.1.4.1.9.1.746) capabilities as UnknownMDFType.

The sysObjectID 1.3.6.1.4.1.9.1.746 is not supported. See bug ID CSCsf15027.

Workaround: None.

CSCsf18921

Threshold settings appear incorrectly in performance graphs.

Configured thresholds for route list and route group are displayed incorrectly in performance graphs. Only one threshold setting appears in the graph.

Workaround: None.

CSCsf19029

Message-Waiting Indicator synthetic tests on Cisco Unity and Cisco Unity Express fail periodically.

Message-Waiting Indicator synthetic tests created on Cisco Unity and Cisco Unity Express may fail.

Workaround: None.

CSCsf27034

Route group and route list calculation limitations for MGCP and H323 gateway.

For MGCP gateways, route group, and route list, utilization is calculated for all channels of the T1/E1 ports even though partial T1/E1 circuits are configured. Operations Manager gets the data from Cisco Unified CallManager, and the data does not contain the MGCP port configuration information.

For H323 gateways, all ports which are part of the device are included in the route group and route list calculation even though not all of the ports are configured for call routing. This limitation is also caused by Cisco Unified CallManager not having the required information.

Workaround: None.

CSCsf98008

In the Detailed Device View for negative synthetic tests, the success criterion for end-to-end calls and phone registration always shows availability as 100 percent.

In the Detailed Device View for negative tests, the availability is displayed as 100 percent and failure as 0 percent. These two settings are not applicable to the negative synthetic tests. The Detailed Device View should display N/A for this field.

Workaround:

None.

CSCsg25738

Unable to collect performance data on Cisco IP Contact Center devices.

If the Windows services are not started correctly on the Cisco IP Contact Center system, you will not be able to collect performance data.

You must enable the extension.

Workaround:

Use Regedit.exe to enable the extension.


Caution If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Start Regedit.exe. (You cannot use Regedt32.exe because it does not allow searching for registry values.)

2. Select the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

3. Click the Edit menu and select Find.

4. In the Find What field, type Disable Performance Counters.

5. Click Find Next. This will locate a performance key that may have the registry value set to 1.

6. If the registry value is set to 1, set the value to 0 or delete the registry value.

7. Press F3 to find the next occurrence of this registry value.

8. Repeat the previous two steps until there are no performance keys that have the Disable Performance Counters value set to 1.

Note The Disable Performance Counters value may not appear in the registry. The value can be created and given a DWORD value of 1 to disable counters.

CSCsg63640

The More Tools option in the right-click menu of the Service Level View does not work for some devices.

For some devices, when you click the More Tools option in the right-click menu of the Service Level View, nothing appears. This occurs if the version of Macromedia Flash on the client system is lower than 8.0.

Workaround:

Upgrade to Macromedia Flash 8.0.

CSCsg63657

The data files 147 and 148 are not updated when a Cisco Unified CallManager becomes unresponsive.

When a Cisco Unified CallManager fails to respond to Operations Manager requests, route group and route list information is not obtained. Therefore, no error logs are generated for the route group and route list data files in the performance collection folder (%NMSROOT%\data\gsu\_#GSUDATA#_).

Workaround: None.

CSCsg62467

Operations Manager does not discover IP phones if the number of ports in the network is greater than 30,000.

If the number of ports in your network is greater than 30,000, Operations Manager does not discover the IP phones in your network. This occurs because the PIFServer runs out of memory.

The maximum memory setting for the PIFServer process must be increased. The default maximum memory value is 300 MB, which supports 30,000 phones and 30,000 ports.

If the number of phones and ports is greater than these numbers, the PIFServer's maximum memory setting must be increased.

Use the following guidelines for determining the maximum memory setting:

300 MB—30,000 phones and 30,000 ports

350 MB—30,000 phones and 50,000 ports

400 MB—30,000 phones and 80,000 ports

500 MB—30,000 phones and more than 1,00,000 ports

Workaround:

To update the maximum memory:

1. On the Operations Manager system, open the Registry Editor by entering regedit in the Run window.


Caution If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

2. Select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco\Resource Manager\CurrentVersion\Daemons\PIFServer

3. Edit the value for Args and replace the sub-string -Xmx300m with the appropriate value. For example, if you need to set the maximum memory setting to 400 MB change -Xmx300m to -Xmx400m.

4. Click OK to save the changes.

5. Close the Registry Editor window.

6. Restart the daemon manager by entering the following commands in a command prompt:

net stop crmdmgtd
net start crmdmgtd

CSCsg96469

Cisco Unified CallManager related service outages are not properly identified in Operations Manager.

When a Cisco Unified CallManager service outage occurs the event generated by Operations Manager indicates that a HeartBeatThreshold has been exceeded. This is the same event that occurs when the HeartBeat falls below the configured threshold of 24 ticks per minute. The event details do not indicate that the HeartBeat actually went to zero.

Workaround: None

CSCsh07060

InsufficientFreeMemory is reported incorrectly for Cisco Unified CallManager 5.0 clusters.

Events for InsufficientFreeMemory are being generated for Cisco Unified CallManager clusters 5.0 and higher. Operations Manager is not determining the correct InsufficientFreeMemory.

Workaround: None

CSCsh15251

Alerts and events are not always cleared from the Alerts and Events Display.

In the Alerts and Events Display, for a device that has multiple alerts or events, you can only clear alerts or events one time. If you try to clear additional alerts or events after already clearing an alert or event on the device, an error occurs and the event or alert does not get cleared.

Workaround:

Refresh the page (press F5 or relaunch the page) and clear the additional events or alerts.

CSCsh19219

Operations Manager fails to import the HTTPS Security Certificate from the Cisco Unified CallManager cluster.

When encryption is enable on the Cisco Unified CallManager cluster, Operations Manager fails to import the HTTPS Security Certificate from the Cisco Unified CallManager cluster.

Workaround:

Note If after completing this procedure the Cisco Unified CallManagers are still partially monitored due to insufficient credentials, the Cisco Unified CallManagers must be deleted and manually readded.

Do the following:

1. Open the Cisco Unified CallManager Admin Page (http//<ccmip>/ccmadmin) in Internet Explorer. A Security Alert Window appears.

2. Click View Certificate. You would see a line similar to the following: Issued To: <Name>.

3. Write down the name.

4. Click the Details tab.

5. Click the Copy To File.... A wizard appears.

6. Click Next.

7. Select the DER Encoded Binary X.509 (.CER) radio button.

8. Click Next.

9. Provide a valid filename (for example: c:\mycert.cer).

10. Click Next.

11. Click Finish.

12. Click OK. This completes the certificate download. Next you must import the certificate manually into the cacerts file.

13. In a command prompt cd to the cscopx\lib\jre\lib\security directory.

14. Run the following command:

keytool -import -alias "File Name" -file c:\mycert.cer 
-keystore cacerts -storepass "changeit"

"File Name" is the name obtained in Step 3.

C:\mycert.cer is the file name provided in Step 11.

CSCsh19219 (continued)

 

15. Repeat Steps 1 through 13 for the required Cisco Unified CallManagers.

16. Rediscover all the Cisco Unified CallManagers that you performed this procedure for.

Note Even if the certificate is not valid, it is still possible to insert it into the cacerts. The Cisco Unified CallManager will go into the Monitored state, but the performance graphing will not work. In the case of manual import, you must manually validate the certificate.

CSCsh94025

After upgrading from Operations Manager 1.1, only nine phones are displayed in the CiscoWorks Common Services Licensing page.

When you upgrade from Operations Manager 1.1 using an upgrade license, only nine phones are displayed in the CiscoWorks Common Services Licensing page.

Operations Manager 2.0 is actually licensed to support any existing Operations Manager 1.1 licensing limits plus nine additional phones. The system status report displays the correct supported phone limit.

Workaround:

To fix the CiscoWorks Common Services Licensing page:

1. On the Operations Manager system, go to CSCOpx\etc\licenses.

2. Delete the ipcom.lic file.

3. Delete any licenses that contain keyword Evaluation.

4. Restart the daemon manager.


Resolved Problems

Table 5 describes problems that where fixed in this release.

Table 5 Problems Resolved in Operations Manager 2.0 

Bug ID
Summary
Explanation

CSCsc30250

The Service Level View would display the following message:

A script in this movie is 
causing Macromedia Flash 
Player 8 to run slowly. If it 
continues to run, your 
computer may become 
unresponsive. Do you want to 
abort the script?

This message appeared when there was an update to the Service Level View and that update contained a large amount of content (100 KBs or more), or if the client system was under a load due to other processes using CPU memory. This no longer occurs.

CSCsd38707

CSCsd45913

During discovery, ping sweep did not consider domain names or syslocation.

During discovery, the domain name filter did not work correctly. The domain name filter has been changed, and now works correctly.

CSCsd65399

After upgrading, IP Communications Operations Manager 1.0 still appeared under Start > Programs.

Now after upgrade you will only see one option, Cisco Unified Operations Manager 2.0.

CSCsd78140

Wrong IP SLA results were displayed for the Phone Status Test Results report.

When you ran a Phone Status Test and scheduled it to run once, the resulting report displayed wrong information in the IP SLA column. Now the correct information is displayed.

CSCsd80619

The SRST cloud would disappear when changes in the cluster were made.

In the Service Level View, the SRST clouds (to indicate that the cluster has SRST connections) disappeared from the first-level map-display pane. This has been fixed.

CSCsd80651

During physical discovery, Cisco Unified CallManager's HTTP credentials were not getting picked up.

Cisco Unified CallManager 5.0 would go into the Partially Monitored state because its HTTP credentials were not getting picked up during physical discovery. Cisco Call Manager 5.0 HTTP credentials are now getting picked up correctly.

CSCsd80704

Sometimes automatic discovery did not stop.

Automatic discovery did not progress if any Cisco Unified CallManager 5.0 devices were used as seed devices. Also, the discovery process did not terminate on its own. This no longer occurs.

CSCsd80731

Discovery Credentials did not have a provision to enter the Windows Management Instrumentation (WMI) credentials.

WMI credentials can now be entered through the Add Devices page (Devices > Device Management > Add Devices).

CSCsd84401

Device discovery would sometimes take a very long time to complete.

The default SNMP timeout used to validate device credentials is 3 seconds with 2 retries. This caused discovery time to increase under the following conditions:

There were many SNMP unreachable devices in the network.

Multiple credentials were supplied.

Now you can choose the SNMP timeout for different networks based on the network characteristics.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html