Installation Guide for Cisco Unified Operations Manager 2.0
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Table Of Contents


Product Overview

New Features in Cisco Unified Operations Manager 2.0

Server Requirements

Client Requirements

Virus Protection Software

Supported Devices


This chapter describes the prerequisites for installing Cisco Unified Operations Manager (with Cisco Unified Service Monitor) on a Windows system. It includes:

Product Overview

Server Requirements

Client Requirements

Supported Devices

Product Overview

Cisco Unified Operations Manager (Operations Manager) is a product from the Cisco Unified Communications Management Suite, which provides a comprehensive and efficient solution for network management, provisioning, and monitoring of Cisco Unified Communications deployments.

Operations Manager monitors and evaluates the current status of both the IP communications infrastructure and the underlying transport infrastructure in the network. Operations Manager uses open interfaces such as Simple Network Management Protocol (SNMP), Hypertext Transfer Protocol (HTTP), and Windows Management Instrumentation (WMI) to remotely poll data from different devices in the IP communications deployment.

Note Operations Manager does not deploy any agent software on the devices being monitored and thus is nondisruptive to system operations.

Cisco Unified Operations Manager increases productivity of network managers in the following ways:

Provides contextual diagnostic tools—Enables you to isolate problems more quickly:

Diagnostic tests provide performance and connectivity details about different elements of the converged IP communications infrastructure.

Synthetic tests replicate end-user activity and verify gateway availability and other configuration and operational aspects of the IP communications infrastructure.

IP service-level agreement (SLA)-based diagnostic tests can measure the performance of WAN links and node-to-node network quality.

Clickable information in notification messages—Includes context-sensitive links to more detailed information about service outages.

Context-sensitive links to other CiscoWorks tools and Cisco tools—For managing IP communications implementations.

Presents service-quality alerts—Uses information from Cisco Unified Service Monitor 2.0, when it is also deployed, to:

Display mean opinion scores (MOSs) associated with poor voice quality between pairs of endpoints (Cisco IP Phones, Cisco Unity messaging systems, or voice gateways) involved in a call and other associated details about the voice-quality problem.

Enable you to perform a probable path trace between the two endpoints and reports on any outages or problems on intermediate nodes in the path.

Provides information on current connectivity-related and registration-related outages affecting IP phones (both Session Initiation Protocol and Skinny Client Control Protocol based phones) in the network. In addition, provides contextual information that enables locating and identifying the IP phones involved.

Tracks IP communications devices and IP phone inventory—Tracks IP phone status changes and creates a variety of reports that document move, add, and change operations on IP phones in the network.

Provides real-time notifications—Uses SNMP traps, syslog notifications, and e-mail to report the status of the network being monitored to a higher-level entity (typically, to a manager of managers).

New Features in Cisco Unified Operations Manager 2.0

Cisco Unified Operations Manager adds the following:

Trunk group modeling; performance, capacity, and availability monitoring.

Support for video endpoint discovery, monitoring and reporting.

Acceptance testing, phone feature testing, dial-plan validation, and phone-to-phone testing.

New device support:

Cisco Unified CallManager 5.1

Cisco Unified Presence Server

Cisco SIP Proxy Server

Unity Express 2.3

Feature-based licensing. There are two levels of functionality that you can purchase for Operations Manager: Premium Edition and Standard Edition. For a description of the differences between the two editions, see Licenses that Can Be Purchased.

Enhancements to:

Device monitoring.

Synthetic testing.

Phone reporting.

Performance graphing.

Server Requirements

Table 1-1 lists the minimum server system requirements for installing Operations Manager (with Service Monitor).

Table 1-1 Server System Requirements 

Requirement Type
Minimum Requirements

System Hardware

Server platform with one of the following processors:

Pentium 4 greater than 2.0 GHz—Small deployments (fewer than 1,000 phones).

Dual Pentium 4 or Xeon, greater than 3.0 GHz—Medium deployments (1,000 to 10,000 phones).

Dual Pentium 4 or Xeon, greater than 3.0 GHz—Large deployments (10,000 to 30,000 phones).

Color monitor.

CD-ROM drive.

Support one or two 10/100 NICs (one is required, the second is for failover support, both NIC cards must have the same IP address).

Memory (RAM)

4 GB.

Swap File Space

One of the following:

4 GB—Minimum for small deployment.

8 GB—Minimum for medium deployment.

8 GB—Minimum for large deployment.

Available Drive Space1

60 GB hard disk space.

NTFS file system (required for secure operation).

At least 16 MB in Windows temporary directory (%TEMP%).

System Software2 , 3

ODBC Driver Manager4 3.5.10 or later.

Windows Server 2003 with Service Pack 1, Standard and Enterprise Editions.

Note If you are going to use Cisco Unified Service Monitor, configure the server to use Network Time Protocol (NTP) to synchronize with the time server that is used by Cisco Unified CallManagers in your network. See NTP Configuration Notes.

Note Windows Terminal Services is supported in remote administration mode only.

1 Do not install Operations Manager on a FAT file system.

2 You must install Operations Manager on a dedicated system. Do not install Operations Manager on a Primary Domain Controller (PDC) or Backup Domain Controller (BDC). Do not install Operations Manager in an encrypted directory. Operations Manager does not support directory encryption.

3 The default locale for your Windows operating system must be set to either US-English or Japanese.

4 To verify the version of ODBC Driver Manager, from the Windows desktop, select Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC). Select the About tab. If necessary, install Microsoft Data Access Component (MDAC) 2.5 or later.

Client Requirements

Table 1-2 shows the minimum system requirements for Operations Manager clients.

Table 1-2 Client System Requirements 

Requirement Type
Minimum Requirements

System hardware

Any PC or server platform with a Pentium 4 processor greater than 1.0 GHz.

Color monitor with video card set to 24 bits color depth.

Screen resolution of 1024 x 768 dpi.

Note Not every LCD projector or monitor provides a clear display at the minimum resolution. On LCD projectors and monitors, dot pitch impacts the readability of the screen.

System software

One of the following:

Windows XP with Service Pack 2.

Windows Server 2003 Standard or Enterprise Edition without Windows Terminal Services.

Internet Explorer 6.0.28 or 6.0.37.

Macromedia Flash Player 7.0 or higher.

Memory (RAM)

1 GB recommended.

Swap file space

1 GB.


Clients must be able to access Operations Manager:

From outside a firewall—Refer to documentation for your firewall for how to configure client access.

Across a Virtual Private Network (VPN)—The VPN tunnel should connect the client and a VPN router or similar device.

Virus Protection Software

Operations Manager has undergone interoperability testing with McAfee Virus Scan Enterprise 8.0.

Note When using Operations Manager on a system with virus protection software, it is recommended that you enable virus protection, but you should schedule active scanning of drives and memory to occur during off-peak hours. You may experience delays, and performance may be degraded, when the virus scan software is scanning all files.

Supported Devices

Device adapter packages for all supported devices are installed when you install Operations Manager. Information about devices installed with Operations Manager can be found on

As additional device adapter packages become available, you can download the IDUs that contain them, by logging into