User Guide for Cisco Unified Operations Manager 2.0.2
Index
Downloads: This chapterpdf (PDF - 1.13MB) The complete bookPDF (PDF - 24.6MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about

Alert and Event History 1-8

Alerts and Events 1-5

device management 1-9

Monitoring Dashboards 1-5

node-to-node tests 1-7

notifications 1-9

Phone Activities display 1-6

phone status tests 1-7

Service Impact report 1-9

Service Level View 2-1

Service Quality Alerts 1-6, 1-8, 4-1

synthetic tests 1-7

views 6-1

about Operations Manager 1-1

client, configuring 1-21

day-to-day operations 1-4

Alerts and Events 1-5

device management 1-9

Phone Activities display 1-6

Service Quality Alerts 1-6

how Operations Manager works 1-10

device management and configuration 1-10

response to notifications and alerts 1-14

setting up 1-2

Access Control Server. See ACS

Access Port Groups, threshold settings, customizing 18-28

access ports

overriding groups 18-6

polling and thresholds 18-8

acknowledging

alerts, from Alert Details 3-28, 3-29

ACS 20-20, 20-21

device-based filtering 20-22

Device Management pages and 16-2

mode, changing from 20-23

mode, Operations Manager in 20-21

permissions 1-20

Polling and Thresholds pages and 18-13, 18-25

user roles 1-20

users, configuring 20-21

activating a view 6-2

ActivePortThresholdExceeded event, description and trigger E-2

AdapterServer, Operations Manager-related CiscoWorks process 20-26

adding

devices

to DCR 16-4

to Operations Manager, automatically 16-16

to Operations Manager, manually 16-17

notification group

device-based 15-9

Service Quality-based 15-13

Service Monitor 20-7

synthetic tests 9-6

Cisco Conference Connection test 9-11

Dial-Tone test 9-6

Emergency Call test 9-12

End-to-End Call test 9-8

Message-Waiting Indicator test 9-14

Phone Registration test 9-6

TFTP Download test 9-10

views 6-1

administering Operations Manager

ports used by Operations Manager 20-6

protocols used by Operations Manager 20-6

SNMP 20-29

queries, configuring system for 20-29

security, configuring for queries 20-31

system application MIB log file, viewing 20-31

System Status report, viewing 20-10

administration pages, launching from Service Level View 2-23

Alert and Event History reports

24-hour report 12-3

7-Day report 12-3

exporting, automatically 12-3

Alert Details page 3-8

Alert History, launching 3-10

alerts, handling through 3-27

acknowledging 3-28, 3-29

annotating 3-29

e-mailing 3-30

Detailed Device View, launching 3-20

device center, launching 3-11

event details, obtaining 3-8

event properties, viewing 3-14

events associated with an alert, viewing 3-12

starting the page 3-8

Launch Tools menu 3-11

layout 3-10

Path Analysis Tool, launching 3-11

performance graphs, launching 3-11

starting, from Alerts and Events 3-8

starting, from Service Level View 2-13, 2-14

tests, configuring from

node-to-node tests 3-11

SRST tests 3-11

synthetic tests 3-11

thresholds, configuring 3-11

See also events processed by Operations Manager

Alert History 12-1

about 12-2

database for (itemFH), changing password 20-19

Event History page, understanding 12-12

launching, from Service Level View 2-15

log files for, where located 20-15

stored Alert History on events, searching

by alert ID 12-8

by date 12-9

by device 12-7

by event ID 12-7

by group 12-9

stored history on events, searching 12-7

understanding 12-10

alerts

acknowledging

from Alert Details 3-28, 3-29

annotating, from Alert Details 3-29

clearing

from Alerts Details 3-29

from Service Quality Alert Details 4-7

definition 1-5

e-mailing

from Alert Details 3-30

from Service Quality Alert Details 4-8

responding to 1-21

Service Quality Alerts display 4-1

stored information on, obtaining all 12-4

searching by alert ID 12-5

searching by date 12-6

searching by device 12-5

searching by group 12-6

viewing impact of 3-16

Alerts and Events display 3-1

alert details, obtaining 3-6

customizing

filtering 3-2

views, selecting 3-2

diamond icons 3-8

how and when to use 3-1

layout 3-4

log files, where located 20-15

overview 1-5

starting 3-3

starting additional displays from

Alert Details page 3-8

Detailed Device View 3-17

tool buttons on 3-6

using 3-1

views, selecting 3-2

alert severity icons

Alert Details 3-7

Service Quality Alerts 4-6

alert status, defined 3-8

All IP Phones/Lines report, understanding 13-11

All Video Phones/Lines report, understanding 13-38

AMAServer.properties file 9-23

annotating alerts from Alert Details 3-29

Application and Connectivity poller log files, where located 20-15

ApplicationDown event, description and trigger E-2

ApplicationPartiallyRunning event, description and trigger E-2

applications, configuring for synthetic tests 9-3

number of phones needed, determining 9-3

phones, configuring 9-4

applications, launching external 2-24

applying changes to polling and thresholds 18-58

AvailableInboxLicenseLow event, description and trigger E-2

AvailableLicenseLow event, description and trigger E-2

AverageLatency_ThresholdExceeded event, description and trigger E-2

B

backing up and restoring data 20-25

BackupActivated event, description and trigger E-3

backup interface support, threshold category 18-40

batch tests

and branch office 11-1

data files, location of 11-12

defined 11-1

overview 1-7

phone tests, type of 11-12

running on demand 11-10

schedule format 11-3

viewing results of 11-10

branch office

and batch tests 11-1

and SRST test, illustrated 19-2

C

CallManagerDown event, description and trigger E-3

Campus Manager

launching, from Service Level View 2-25

server, specifying 20-12

CASUSER, Operations Manager file owner 20-18

cautions

on synthetic test failures 9-3

CCM, defined 5-4

CCMCDRFilesBackupFailed event, description and trigger E-3

CCMEDown event, description and trigger E-3

CCMEEphoneDeceased event, description and trigger E-3

CCMEEphoneLoginFailed event, description and trigger E-4

CCMEEphoneRegistrationFailed event, description and trigger E-4

CCMEEphoneUnregistrationsExceeded event, description and trigger E-4

CCMEKeyEphoneRegistrationChange event, description and trigger E-4

CCMELivefeedMOHFailed event, description and trigger E-4

CCMEMaximumConferencesExceeded event, description and trigger E-4

CCMENightServiceChange event, description and trigger E-5

CCMEStatusChange event, description and trigger E-5

CCMHttpServiceDown event, description and trigger E-5

CCMHttpServiceInaccessible event

determination of F-2

responding to F-2

CCMHttpServiceInaccessible event, description and trigger E-5

CCMLineLinkDown event, description and trigger E-6

Cisco 1040, event history for 12-17

Cisco1040SensorDown event, description and trigger E-6

Cisco 7960 IP phones, and synthetic tests 9-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

CiscoCCMAttendentConsoleHeartBeatExceeded event, description and trigger E-6

Cisco Conference Connection synthetic test

about 9-2

adding 9-11

information for, recording 9-25

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-14

Cisco IOS

gatekeeper

CPU usage records J-17

memory usage records J-19

performance polling records J-5

zone usage records J-16

gateway

BRI channel usage records J-34

CPU usage records J-17

DSP usage records J-21

E1 CAS channel usage records J-28

E1 PRI channel usage records J-31

memory usage records J-19

performance polling records J-5

T1 CAS channel usage records J-27

T1 PRI channel usage records J-29

versions required for node-to-node tests 10-2

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server CPU usage records J-56

server memory usage records J-55

Cisco IP Contact Center usage records J-54

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

CiscoMessagingInterfaceHeartBeatExceeded event, description and trigger E-6

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-9

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records J-33

E1 PRI channel usage records J-24

perfmon counter object B-6

T1 CAS channel usage records J-13

T1 PRI channel usage record J-22

Cisco MGCP PRI device, perfmon counter object B-8

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-13

Cisco MTP server, perfmon counter object B-14

Cisco Personal Assistant, perfmon counter object B-15

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-15

Cisco Software Conference Bridge device, perfmon counter object B-15

Cisco TFTP, perfmon counter object B-16

CiscoTftpHeartBeatExceeded event, description and trigger E-6

Cisco transcode device, perfmon counter object B-16

Cisco Unified CallManager

cluster name, changing F-1

CPU usage records J-6

credentials 16-34

IP phones, associated with 2-15

Media Convergence Server, running on F-1

MGCP gateway

BRI channel usage records J-33

E1 PRI channel usage records J-24

T1 CAS channel usage records J-13

T1 PRI channel usage records J-22

perfmon counter object B-4

port usage records J-6

remote central 19-2

route group J-57

route list J-58

server memory usage records J-55

setting up for use with Operations Manager F-1

SIP device usage records J-55

utilization statistics 7-2

version

and phone tests 11-12

and route lists 2-2

Cisco Unified CallManager Express

ephone usage records J-36

IP phones, associated with 2-15

IP phones, registered to 13-7, 13-33

key ephone usage records J-36

memory usage records J-19

performance polling records J-5

utilization statistics 7-2

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records J-37

server CPU usage records J-56

server memory usage records J-55

utilization statistics 7-3

Cisco Unity, perfmon counter object B-16

Cisco Unity Connection

port usage records J-53

server CPU usage records J-56

server memory usage records J-55

utilization statistics 7-3

Cisco Unity Express

mailbox usage records J-34

memory usage records J-19

utilization statistics 7-3

CiscoView

launching, from Service Level View 2-25

server, specifying 20-12

CiscoWorks

Permissions Report 1-20

processes related to Operations Manager 20-26

AdapterServer 20-26

DataPurge 20-26

DfmBroker 20-27

DfmServer 20-27

EPMDbEngine 20-27

EPMDbMonitor 20-27

EPMServer 20-27

FHDbEngine 20-27

FHDbMonitor 20-27

FHPurgeTask 20-27

FHServer 20-27

GPF 20-27

GpfPurgeTask 20-27

INVDbEngine 20-27

INVDbMonitor 20-27

InventoryCollector 20-27

IPIUDataServer 20-27

IPIUDbEngine 20-27

IPIUDbMonitor 20-27

IPSLAPurgeTask 20-27

IPSLAServer 20-27

ITMCTMStartup 20-28

ITMDiagServer 20-28

ITMOGSServer 20-28

IVR 20-28

NOTSServer 20-28

PIFServer 20-28

PTMServer 20-28

QoVMServer 20-28

QOVR 20-28

QOVRDbEngine 20-28

QOVRDbMonitor 20-28

QOVRMultiProcLogger 20-28

SDRPurgeTask 20-28

SIRServer 20-28

SRSTServer 20-28

STServer 20-28

TISServer 20-28

TopoServer 20-28

VHMIntegrator 20-28

VHMServer 20-28

VsmServer 20-28

user roles 1-20

window, working with 1-16

clearing

alerts, from

Alert Details 3-29

Alerts and Events display 3-28

Service Quality Alert Details 4-7

Service Quality Alerts display 4-4

alerts, timing of 3-6, 3-29

events

from Service Quality Alert Details 4-10

timing of 20-9

cloning a notification group 15-17

cluster name, changing F-1

CME, defined 5-4

CodeRedStateEntered event, description and trigger E-7

CodeYellowStateEntered event, description and trigger E-7

Common Services groups 17-1, 17-9

community string

rights, setting on media server F-2

ComponentDown event, description and trigger E-7

configuring

applications, for synthetic tests 9-3

client, for Operations Manager 1-21

IP phones, for synthetic tests 9-4

LDAP server 16-35

logging 20-13

Operations Manager 20-1

Personalized Report 14-1, 14-3

polling 18-1

schedules, daily purging 20-13

Service Monitor 20-9

SNMP

on Catalyst devices 20-5

on IOS-based devices 20-4

synthetic tests 9-3

thresholds 18-1

thresholds, MOS level 20-9

ConnectionToDistributorFailed event, description and trigger E-7

connectivity details

hop count 2-8

neighbor 2-8

contained devices, how Operations Manager handles 16-15

containing devices, how Operations Manager handles 16-15

CPALoginFailureThresholdExceeded event, description and trigger E-7

CPATransferFailedThresholdExceeded event, description and trigger E-7

CPAVoicemailThresholdExceeded event, description and trigger E-8

CPU usage records

Cisco DPA J-15

Cisco IOS gatekeeper J-17

Cisco IOS gateway J-17

Cisco Unified CallManager J-6

server

Cisco IP Contact Center J-56

Cisco Unity J-56

Cisco Unity Connection J-56

cpuUtilizationExceeded event, description and trigger E-8

creating

device groups 17-12, 17-15

phone status tests 8-4

self-signed security certificates 20-24

credentials

device, editing 16-25

for Cisco Unified CallManager 16-34

CriticalServiceQualityIssue event, description and trigger E-8

CTI applications 13-9

CTILinkDown event, description and trigger E-8

CUEApplicationStatusChange event, description and trigger E-9

CUEBackupFailed event, description and trigger E-9

CUECCMConnectionLost event, description and trigger E-9

CUENTPIssue event, description and trigger E-9

CUEResourceExhausted event, description and trigger E-9

CUESecurityIssue event, description and trigger E-9

CUEStorageIssue event, description and trigger E-10

customizing

event names 15-19

customizing the Alerts and Events display

filtering 3-2

views, selecting 3-2

customizing the Phone Activities display 5-5

filtering 5-6

views, selecting 5-5

customizing threshold settings 18-28

D

daily purging schedules, configuring 20-13

database icons, Service Level View

replication failure 2-13

replication success 2-13

databases in Operations Manager

itemEPM (event promulgation) 20-19

itemFH (Alert History) 20-19

ItemInv (inventory) 20-19

Itemipiu (IP phone information) 20-19

password for, changing 20-19

purging schedule for 20-12

qovr (Service Monitor) 20-19

Data Jitter (Enhanced UDP) tests, record format J-63

data jitter test

Cisco IOS version required 10-2

DataPhysicalDiskDown event, description and trigger E-10

DataPurge, Operations Manager-related CiscoWorks process 20-26

date and time

on Operations Manager client 1-16

on Operations Manager server 1-16

DBReplicationFailure event, description and trigger E-10

DCR

and physical discovery 16-4

configuring 16-11

deleted devices and 16-31

synchronization with Operations Manager 16-11, 16-13

automatic 16-16

manual 16-17

understanding 16-3

DCR, Display Name 16-14

DDV. See Detailed Device View

deactivating a view 6-2

deleting

batch tests 11-8

devices 16-31

groups 17-32

IP SLA-enabled device 19-5

node-to-node tests 10-13

notification group 15-18

phone status tests 8-7

Service Monitor 20-7

SRST tests 19-5

synthetic tests 9-22

views 6-3

Detailed Device View (DDV) 3-17

ACS and 16-2

Alert Details, launching 3-20

device center, launching 3-20

device elements, viewing in detail 3-21

information by device class 3-22

device monitoring, suspending or resuming 3-24

for device components 3-26

for devices 3-25, 16-30

launching from Device Report 16-28

launching from Phone Activities display 5-4

launching from Service Level View 2-15

Launch Tools menu, using 3-20

layout 3-19

log files, where located 20-15

node-to-node test, configuring 3-20

origin of inventory and device information (VHMInteractor) 20-28

Path Analysis Tool, launching 3-20

performance counters shown in

BRI Channel Status for CCM GW A-2

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-9

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-7

CCM - Location Usage A-10

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-12

CCM Port and CPU Usage A-5

CCM - Transcoder A-12

CCM Usage A-8

Cisco Analog Access A-13

Cisco CallManager A-3

Cisco CallManager Attendant Console A-13

Cisco IPCC Router Usage A-13

Cisco Messaging Interface A-14

Cisco SRST Usage A-14

Cisco TFTP Server A-14

CME Usage A-15

Consolidated DSP Usage A-15

CPU Usage A-15

CU Connection Usage A-17

CUE Usage A-17

CU Usage A-17

DPA Port and CPU Usage A-18

DSP Usage A-19

E1 CAS Channel Status for IOS GW A-19

E1 PRI Channel Status for CCM GW A-19

E1 PRI Channel Status for IOS GW A-20

E1 PRI Usage for CCM GW A-20

FXO Port Usage for CCM GW A-20

FXS Port Usage for CCM GW A-21

Gatekeeper Zone Statistics A-21

Hardware Conference Bridge A-22

IOS GW Port Usage A-6

Memory Usage A-23

Server Memory Usage A-23

SIP Device Usage A-24

Software Conference Bridge A-24

T1 CAS Channel Status for CCM GW A-25

T1 CAS Channel Status for IOS GW A-25

T1 CAS Usage for CCM GW A-26

T1 PRI Channel Status for CCM GW A-26

T1 PRI Usage for CCM GW A-27

performance graphs, launching from 3-20

polling settings, configuring 3-20

SRST test, configuring 3-20

starting, from Alerts and Events window 3-17

starting, from Service Level View 2-15

synthetic test, configuring 3-20

System Information Pane, missing value 3-20

thresholds, configuring 3-20

device

adding in Service Level View 2-22

deleting in Service Level View 2-23

finding in Service Level View 2-5

resuming in Service Level View 2-22

states, defined 16-12

suspending in Service Level View 2-22

unreachable 3-7

unresponsive 3-7

Device and Credentials Repository. See DCR

device-based notifications 15-9

device center

launching from Alert Details 3-11

launching from Detailed Device View 3-20

device details, viewing 3-21

device groups, managing 17-1

(see also devices, managing) 16-1

about groups 17-1

ACS and 16-2

Common Services system-defined groups, working with 17-8

creating and editing groups 17-11

creating 17-12, 17-15

group membership, finalizing 17-28

group properties, editing 17-19

group summary, viewing 17-28

CS@ groups, defined 17-2

deleting groups 17-32

details of, viewing 17-29

editing 17-11

granting access to

all users 17-13, 17-16, 17-18

single user 17-13, 17-16, 17-18

Group Administration and Configuration page 17-10

group membership

details, viewing 17-30

refreshing 17-31

OM@ groups, defined 17-2

Operations Manager system-defined groups, working with 17-3

rules, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

system-defined groups, working with 17-3

78XX Media Servers 17-3

Access Port Groups 17-3

Cisco Unified CallManager or Cluster 17-4

Cisco Unified Communications Applications 17-4

Digital Voice Gateways 17-5

Gatekeepers 17-5

H323 Gateways 17-6

Interface Groups 17-6

IP SLA Devices 17-6

MGCP Gateways 17-6

Phones with tests configured 17-7

SRST Devices 17-7

Switches with phones connected 17-7

Trunk Port Groups 17-7

Voice Gateways 17-8

Voice Mail Gateways 17-8

user-defined groups, working with

Access Port Groups 17-10

Interface Groups 17-10

Trunk Port Groups 17-10

device limits 1-21, 20-11

devices

contained and containing, how Operations Manager handles 16-15

discovery 16-32

duplicate 16-15

monitored, IP addresses for 16-18

neighbor 2-8

overriding groups for 18-6

polling and thresholds 18-8

devices, importing

into Operations Manager

automatically 16-16

manually 16-17

devices, limiting access to 17-3

devices, managing 16-1

about Device Management 16-1

ACS and 16-2

ACS device-based filtering 20-22

deleting devices 16-31

Detailed Device View, understanding 16-28

device details, viewing 16-27

device management, definition 1-9

device summary, displaying 16-12

device support 20-19

discovery status, viewing 16-34

getting started 16-1

groups 17-1

how to start 1-10

importing devices

ports and interfaces that Operations Manager manages 16-3

types of devices that Operations Manager monitors 16-3

inventory, collecting 16-26

log files for, where located 20-15

naming 16-14

overview 1-9

SNMP timeout and retries, modifying 16-35

understanding 16-12

device support 20-19

DFM.log 20-15

DfmBroker, Operations Manager-related CiscoWorks process 20-27

DfmServer, Operations Manager-related CiscoWorks process 20-27

Dial-Tone synthetic tests

about 9-2

adding 9-6

diamond icons

on Alerts and Events display 3-8

on Phone Activities display 5-5

discovery

IP phone inventory collection 16-32

IP phone movement tracking 13-28

monitored devices, inventorying 16-32

physical, running 16-6, 16-8

schedule log files, where located 20-15

status, for devices 16-34

DNS names, resolving 16-15

DPAPortCallManagerLinkDown event, description and trigger E-10

DPAPortTelephonyLinkDown event, description and trigger E-10

DSP usage records J-21

duplicate

device name 16-18

IP address

for IP phone 13-26

IP address, for device 16-15

MAC address, for IP phone 13-26

Duplicate event, description and trigger E-10

E

Echo tests

Ping Echo tests 10-5

UDP Echo tests 10-8

editing

batch tests 11-8

device credentials 16-25

groups 17-11

inventory collection schedule

for devices 16-32

for phones 16-33

polling parameters 18-14

thresholds 18-27

views 6-2

e-mail

notifications 15-3

notifications, preventing blocking 20-13

responding to an alert 3-30

SMTP server, specifying for 20-12

Emergency Call synthetic test

about 9-2

adding 9-12

emergency responder information, recording 9-25

End-to-End Call synthetic test

about 9-2

adding 9-8

ephone usage records J-36

EPMDbEngine, Operations Manager-related CiscoWorks process 20-27

EPMDbMonitor, Operations Manager-related CiscoWorks process 20-27

EPMServer, Operations Manager-related CiscoWorks process 20-27

error messages

node-to-node testing J-59

performance graphing 7-11

performance polling J-59

event details

obtaining from Alert Details 3-8

obtaining from Service Quality Alert Details 4-6

Event History

Alert and Event History, understanding 12-12

launching from Service Quality Alert Details 4-7

Service Quality History Report, exporting 12-14

Service Quality Report, scheduling 12-14

event names, customizing 15-19

Event Processing Adapter log files, where located 20-15

Event Promulgation Module log files, where located 20-15

events

clearing

from Service Quality Alert Details 4-10

from Service Quality Event Details 4-8

clearing automatically, from Service Quality Alerts 20-9

from node-to-node tests 10-13

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-2

ApplicationDown E-2

ApplicationPartiallyRunning E-2

AvailableInboxLicenseLow E-2

AvailableLicenseLow E-2

AverageLatency_ThresholdExceeded E-2

BackupActivated E-3

CallManagerDown E-3

CCMCDRFilesBackupFailed E-3

CCMEDown E-3

CCMEEphoneDeceased E-3

CCMEEphoneLoginFailed E-4

CCMEEphoneRegistrationFailed E-4

CCMEKeyEphoneRegistrationChange E-4

CCMELivefeedMOHFailed E-4

CCMEMaximumConferencesExceeded E-4

CCMENightServiceChange E-5

CCMEStatusChange E-5

CCMHttpServiceDown E-5

CCMHttpServiceInaccessible E-5

CCMLineLinkDown E-6

Cisco1040SensorDown E-6

CiscoCCMAttendentConsoleHeartBeatExceeded E-6

CiscoMessagingInterfaceHeartBeatExceeded E-6

CiscoTftpHeartBeatExceeded E-6

CodeRedStateEntered E-7

CodeYellowStateEntered E-7

ComponentDown E-7

ConnectionToDistributorFailed E-7

CPALoginFailureThresholdExceeded E-7

CPATransferFailedThresholdExceeded E-7

cpuUtilizationExceeded E-8

CriticalServiceQualityIssue E-8

CTILinkDown E-8

CUEApplicationStatusChange E-9

CUEBackupFailed E-9

CUECCMConnectionLost E-9

CUENTPIssue E-9

CUEResourceExhausted E-9

CUESecurityIssue E-9

CUEStorageIssue E-10

DataPhysicalDiskDown E-10

DBReplicationFailure E-10

DPAPortCallManagerLinkDown E-10

DPAPortTelephonyLinkDown E-10

Duplicate E-10

ExceededMaximumUptime E-11

ExcessiveDAFaults E-11

ExcessiveFragmentation E-11

ExcessiveTFTPRequestsAborted E-11

FanDegraded E-11

FanDown E-11

Flapping E-12

GatewayLostContactWithCluster E-12

HardwareConferenceOutOfResources E-12

HeartBeatThresholdExceeded E-12

HighAnalogPortUtilization E-13

HighBackplaneUtilization E-13

HighBroadcastRate E-13

HighBufferMissRate E-13

HighBufferUtilization E-14

HighCapacityUtilization E-14

HighCollisionRate E-14

HighDigitalPortUtilization E-15

HighDiscardRate E-16

HighErrorRate E-16

HighPortUtilization E-16

HighPriorityQueueFull E-17

HighQueueDropRate E-17

HighResourceUtilization E-18

HighRouteGroupUtilization E-19

HighRouteListUtilization E-19

HighUtilization E-19

IDEATAPhysicalDiskDown E-19

InformAlarm E-20

InsufficientFreeHardDisk E-20

InsufficientFreeMemory E-20

InsufficientFreePhysicalMemory E-20

InsufficientFreeVirtualMemory E-20

InterfaceOperationallyDown E-21

IPCCNotifications E-21

JitterDS_ThresholdExceeded E-21

JitterSD_ThresholdExceeded E-21

LocationBWOutOfResources E-21

LostContactWithCluster E-22

LowPriorityQueueFull E-22

MajorAlarm E-22

MinorAlarm E-22

MOHConnectionsLost E-22

MOHOutOfResources E-23

MTPOutOfResources E-23

MultipleServiceQualityIssue E-23

MWIOnTimeExceeded E-23

NicDown E-23

NodeToNodeTestFailed E-24

NormalPriorityQueueFull E-24

OperationallyDown E-24

OutboundBusyAttemptsThresholdExceeded E-24

OutOfRange E-24

PacketLossDS_ThresholdExceeded E-25

PacketLossSD_ThresholdExceeded E-25

PhoneReachabilityTestFailed event E-25

PimDown E-25

PortLostContactWithCluster E-25

PortsOutOfServiceThresholdExceeded E-25

PowerSupplyDegraded E-26

PowerSupplyDown E-26

QualityDroppedBelowThreshold E-26

RegistrationResponseTime_Threshold E-26

RepeatedRestarts E-26

Resumed E-27

RingBackResponseTime_Threshold E-27

RoundTripResponseTime_Threshold E-27

RouteGroupExhausted E-27

RouteListExhausted E-28

SCSIControllerDown E-28

SCSIDriveDown E-28

ServiceDown E-28

ServicePartiallyRunning E-28

ServiceQualityIssue E-29

SoftwareConferenceOutOfResources E-29

SRSTEntered E-30

SRSTRouterFailure E-30

SRSTSuspected E-30

StateNotNormal E-30

Suspended E-31

SyntheticTestFailed E-31

SYSLOGNotificationsEvent E-31

TemperatureHigh E-31

TemperatureSensorDegraded E-32

TemperatureSensorDown E-32

TooManyInboundPortsActive E-32

TooManyOutboundPortsActive E-32

TooManyUnityPortsActive E-32

TotalTimeUsedThresholdExceeded E-32

TranscoderConferenceOutOfResources E-33

UMRCommunicationError E-33

UnityFailOverOccured E-33

UnityPortHung E-33

Unresponsive E-34

VoicePortLostContactWithCluster E-34

VoicePortOperationallyDown E-34

Service Quality

CriticalServiceQualityIssue E-8

MultipleServiceQualityIssue E-23

ServiceQualityIssue E-29

stored Alert History on, obtaining all 12-7

searching by alert ID 12-8

searching by date 12-9

searching by device 12-7

searching by event ID 12-7

searching by group 12-9

stored Service Quality History on, obtaining all 12-15

searching by Cisco 1040 ID 12-17

searching by codec 12-16

searching by date 12-18

searching by destination 12-16

searching by MOS 12-15

searching by phone model 12-17

ExceededMaximumUptime event, description and trigger E-11

ExcessiveDAFaults event, description and trigger E-11

ExcessiveFragmentation event, description and trigger E-11

ExcessiveTFTPRequestsAborted event, description and trigger E-11

exporting

Alert and Event History reports, automatically 12-3

batch test results 11-11

data from reports 1-18

devices 16-10

IP phone status change reports, automatically 13-27

node-to-node test details 10-16

Personalized Report, automatically 14-13

Service Quality History reports, automatically 12-14

video phone status change reports, automatically 13-47

F

FanDegraded event, description and trigger E-11

FanDown event, description and trigger E-11

FAT partitions 20-18

FHDbEngine, Operations Manager-related CiscoWorks process 20-27

FHDbMonitor, Operations Manager-related CiscoWorks process 20-27

FHPurgeTask, Operations Manager-related CiscoWorks process 20-27

file ownership 20-17

filters

in Service Quality Alerts display 4-5

resetting, in Service Quality Alerts 4-5

filters, in

Alerts and Events display 3-2

IP phone reports 13-14

Phone Activities display 5-6

video phone report 13-40

flapping and restarts, how Operations Manager calculates H-1

Flapping event, description and trigger E-12

format of import file

for batch test 11-2

for node-to-node test 10-11

for phone status test 8-5

for SRST test 19-6

for synthetic test 9-16

G

GatekeeperLostContactWithCluster event, description and trigger E-12

gatekeeper registration delay test

adding 10-9

Cisco IOS version required 10-2

IP SLA version required 10-2

gatekeepers

Cisco IOS performance polling records J-5

CPU usage records J-17

memory usage records J-19

utilization statistics 7-2

zone usage records J-16

GatewayLostContactWithCluster event, description and trigger E-12

gateways

Cisco IOS, utilization statistics for 7-2

CPU usage records J-17

MGCP port usage records 7-2

voice gateways, port usage records 7-2

generic interface and port performance threshold categories 18-39

broadcast threshold 18-39

collision threshold 18-39

discard threshold 18-39

error threshold 18-39

error traffic threshold 18-39

queue drop threshold 18-39

utilization threshold 18-39

getting started

with Service Level View 2-1

getting started with Operations Manager 1-14

alerts, responding to 1-21

objects and groups, selecting 1-19

Operations Manager windows, working with 1-15

CiscoWorks window 1-16

dates and times displayed 1-16

Enter key versus buttons 1-16

Help, using 1-16

multiple windows 1-16

page not displayed, reasons for 1-16

performance graphs 7-1

reports 1-17

displays with more than 2,000 records 1-18

exporting data from 1-18

paging and sorting 1-17

printing 1-19

security alerts, responding to 1-21

user roles, understanding 1-20

GPF, Operations Manager-related CiscoWorks process 20-27

GpfPurgeTask, Operations Manager-related CiscoWorks process 20-27

Graphics Utility, log files, where located 20-15

graphs

launching

from Alert Details 3-11

from Detailed Device View 3-20

graphs. See performance graphs

groups

Common Services

overview 17-1

system-defined 17-9

configuring from Service Level View 2-23

H

HardwareConferenceOutOfResources event, description and trigger E-12

HeartBeatThresholdExceeded event, description and trigger E-12

HighAnalogPortUtilization event, description and trigger E-13

HighBackplaneUtilization event, description and trigger E-13

HighBroadcastRate event, description and trigger E-13

HighBufferMissRate event, description and trigger E-13

HighBufferUtilization event, description and trigger E-14

HighCapacityUtilization event, description and trigger E-14

HighCollisionRate event, description and trigger E-14

HighDigitalPortUtilization event, description and trigger E-15

HighDiscardRate event, description and trigger E-16

HighErrorRate event, description and trigger E-16

HighPortUtilization event, description and trigger E-16

HighPriorityQueueFull event, description and trigger E-17

HighQueueDropRate event, description and trigger E-17

HighResourceUtilization event, description and trigger E-18

HighRouteGroupUtilization event, description and trigger E-19

HighRouteListUtilization event, description and trigger E-19

HighUtilization event, description and trigger E-19

hop-by-hop latency, viewing 2-16

I

ICMP polling G-1

coordinating SNMP polling with G-3

how Operations Manager calculates polling intervals G-3

IDEATAPhysicalDiskDown event, description and trigger E-19

IDUs (Incremental Device Updates)

general information 20-19

import file format

for batch tests 11-2

for node-to-node tests 10-11

for phone status tests 8-5

for SRST tests 19-6

for synthetic tests 9-16

ImportFiles directory

and batch tests 11-2

and node-to-node tests 10-10

and synthetic tests 9-15

location of 9-15

importing

batch tests 11-2

node-to-node tests 10-10

phone status tests 8-4

SRST information 19-5

synthetic tests 9-15

InformAlarm event, description and trigger E-20

installing Windows SNMP Service 20-30

InsufficientFreeHardDisk event, description and trigger E-20

InsufficientFreeMemory event, description and trigger E-20

InsufficientFreePhysicalMemory event, description and trigger E-20

InsufficientFreeVirtualMemory event, description and trigger E-20

interface and port flapping threshold categories 18-39

interface and port performance threshold categories

broadcast threshold 18-39

collision threshold 18-39

discard threshold 18-39

error threshold 18-39

error traffic threshold 18-39

queue drop threshold 18-39

Interface Groups, threshold settings, customizing for 18-28

InterfaceOperationallyDown event, description and trigger E-21

interfaces

overriding groups 18-6

polling and thresholds 18-8

INVDbEngine, Operations Manager-related CiscoWorks process 20-27

INVDbMonitor, Operations Manager-related CiscoWorks process 20-27

Inventory Analysis report

for IP phones

understanding 13-11

when to use 13-1

for video phones

understanding 13-38

when to use 13-29

inventory collection

schedule, for devices

editing 16-32

resuming 16-32

suspending 16-32

schedule, for phones

deleting 16-34

editing 16-33

Inventory Collection in Progress device state, defined 16-12

InventoryCollector, Operations Manager-related CiscoWorks process 20-27

Inventory Collector log files for, where located 20-16

Inventory database (itemInv), changing password for 20-19

Inventory Interactor log files, where located 20-16

Inventory Services log files, where located 20-16

IP addresses

duplicate 16-15

for monitored devices 16-18

IP Address Report, viewing 16-18

IPCC Enterprise

utilization statistics 7-3

IPCCNotifications event, description and trigger E-21

IP Communicators report, understanding 13-11

IPIUDataServer, Operations Manager-related CiscoWorks process 20-27

IPIUDbEngine, Operations Manager-related CiscoWorks process 20-27

IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-27

IP phone reports

filtering 13-14

launching a web interface from 13-18

overview of 13-1

understanding 13-11

IP phones

Cisco 7960, and synthetic tests 9-3

Cisco Unified CallManager, associated with 2-15

Cisco Unified CallManager Express, associated with 2-15

configuring for synthetic tests 9-4

phone extension numbers, recording 9-4

target phone requirements, meeting 9-4

disconnected from switch 5-1

extensions, multiple, and phone status tests 8-5

in SRST mode 5-1

inventory collection, understanding phone movement tracking 13-28

inventory collection schedule 16-32

adding 16-33

editing 16-33

viewing 16-33

lines, shared, and phone status tests 8-5

maximum number supported 20-11

searching for 13-1

unregistered 5-1

web interface, launching 13-18

IP phones, managing

configuring for synthetic tests 9-4

Phone Registration synthetic tests

about 9-2

adding 9-6

IP phone status, log files for, where located 20-15

IP phone status change reports

exporting, automatically 13-27

purging, manually 13-27

IP SLA 8-1

API library 20-15

definition 1-7

IP SLA Responder 19-3

ping 8-1

versions required for node-to-node tests 10-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-27

IPSLAServer, Operations Manager-related CiscoWorks process 20-27

itemEPM database 20-19, 20-25

itemFh database 20-25

itemInv database 20-25

Itemipiu database 20-19

ITMCTMStartup, Operations Manager-related CiscoWorks process 20-28

ITMDiagServer, Operations Manager-related CiscoWorks process 20-28

ITMOGSServer, Operations Manager-related CiscoWorks process 20-28

IVR, Operations Manager-related CiscoWorks process 20-28

J

jitter, Service Quality alert, caused by 4-7

JitterDS_ThresholdExceeded event, description and trigger E-21

JitterSD_ThresholdExceeded event, description and trigger E-21

K

key ephone usage records J-36

L

Launch Tools menu

on Alert Details page 3-11

on Detailed Device View 3-20

LDAP server, configuring 16-35

licensing

device limits 1-21

Service Monitor 4-1

system limits 20-11

LocationBWOutOfResources event, description and trigger E-21

log file

maintaining 20-28

log files

maximum size before overwrite 20-15

viewing and maintaining 20-14

where located

adapterServer.log 20-15

ADD.log 20-15

CiscoCallManagerOrClusterGroupingError.log 20-16

DDV.log 20-15

DeviceManagement.log 20-15

dfmEvents.log 20-15

EPM.log 20-15

FHCollector.log 20-15

FHUI.log 20-15

Interactor.log 20-16

InventoryCollector.log 20-16

nos.log 20-16

PhoneReachability.log 20-15

Poller.log 20-15

PollingThresholdAdapter.log 20-16

Rediscovery.log 20-15

SRST monitoring logs 20-17

STIntegratorUI.log 20-17

TGU.log 20-15

TISServer.log 20-16

vgm.log 20-17

vhmEvents.log 20-15

VHMSTIntegrator.log 20-17

VHMSTIntegratorOperation.log 20-17

logging, configuring 20-13

LostContactWithCluster event, description and trigger E-22

LowPriorityQueueFull event, description and trigger E-22

M

mailbox usage records, for Cisco Unity Express J-34

MajorAlarm event, description and trigger E-22

map display

Service Level View 2-6

using 2-6

MDF type 16-15

media servers, setting up for use with Operations Manager F-1

Cisco Unified CallManager, running on F-1

Cisco Unified CallManager cluster name, changing F-1

community string rights, setting F-2

memory, perfmon counter object B-17

memory usage records

Cisco IOS gatekeeper J-19

Cisco IOS gateway J-19

Cisco Unified CallManager Express J-19

Cisco Unity Express J-19

server

Cisco IP Contact Center J-55

Cisco Unified CallManager J-55

Cisco Unity J-55

Cisco Unity Connection J-55

SRST devices J-19

Message-Waiting Indicator synthetic test

about 9-2

failure, after Cisco Unified CallManager upgrade 9-15

information for, recording 9-26

metrics. See statistics

MIB log file, viewing 20-31

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-16

notification MIB, definition D-1

polled B-1, J-1

MinorAlarm event, description and trigger E-22

modifying

notification group

device-based 15-9

Service Quality-based 15-13

MOHConnectionsLost event, description and trigger E-22

MOHOutOfResources event, description and trigger E-23

Monitored device state, defined 16-12

Monitoring Dashboards

active views 6-1

overview 1-5

Monitoring Suspended device state, defined 16-12

MOS

threshold, violated E-8, E-23

violation trap E-29

MTPOutOfResources event, description and trigger E-23

MultipleServiceQuality Issue event, description and trigger E-23

MWIOnTimeExceeded event, description and trigger E-23

N

names, devices' 16-14

neighbor device, viewing 2-8

NicDown event, description and trigger E-23

NMSROOT

about 20-18

directory, where located 9-15, 19-6

NodeToNodeTestFailed event, description and trigger E-24

node-to-node test graphs, configuring from Service Level View 2-20

node-to-node tests

adding multiple tests

test files, formatting for import 10-11

test Import file, creating 10-10

adding single test 10-2

gatekeeper registration delay 10-9

Ping Echo 10-5

Ping Path Echo 10-6

UDP Echo 10-8

configuring

from Alert Details 3-11

from Detailed Device View 3-20

from Service Level View 2-20

data files

error messages J-59

format of J-60

location of J-1

naming convention J-1

data files, managing

applications that require exclusive lock on 10-19

automatic purging of 10-18

backing up 10-19

saving to another system 10-19

deleting a test 10-13

failures, listed 20-11

graphs

available statistics for 7-4

configuring from Service Level View 2-20

overview 1-7

Personalized Report, including in 14-1

statistics 7-4

working with 10-1

NormalPriorityQueueFull event, description and trigger E-24

notification group

cloning 15-17

deleting 15-18

device-based

adding 15-9

modifying 15-9

Service Quality-based

adding 15-13

modifying 15-13

viewing 15-18

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-16

notifications 15-1

configuring 15-7

e-mail, preventing blocked 20-13

e-mails, sending as 15-3

event names, customizing 15-19

event sets, configuring 15-4

overview 1-9

resuming 15-19

SNMP traps, sending as 15-3

suspending 15-18

syslogs, sending as 15-4

understanding 15-1

Notifications, log files for, where located 20-16

NOTSServer, Operations Manager-related CiscoWorks process 20-28

O

object groups. See device groups, managing 17-1

online help, using 1-16

OperationallyDown event, description and trigger E-24

Operations Manager, configuring and administering 20-1

changes, applying 20-3

Operations Manager Configuration, using 20-1

scheduled tasks 20-3

SNMP traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

System Status report, viewing 20-10

Operations Manager event names, customizing 15-19

Operations Manager ping, enabling 8-7

OutboundBusyAttemptsThresholdExceeded event, description and trigger E-24

OutOfRange event, description and trigger E-24

overriding groups

devices 18-6

interfaces 18-6

port 18-6

P

packet loss, Service Quality alert, caused by 4-7

PacketLossDS_ThresholdExceeded event, description and trigger E-25

PacketLossSD_ThresholdExceeded event, description and trigger E-25

Partially Monitored device state

caused by 16-20

defined 16-12

pass-through SNMP unidentified traps C-4

password for Operations Manager databases, changing 20-19

Path Analysis Tool, launching 2-16

from Service Level View 2-16

Path Analysis Tool, launching, from Alert Details 3-11

Path Analysis Tool, launching, from Detailed Device View 3-20

Path Echo tests. See Ping Path Echo tests 10-6

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-14

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-9

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-8

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-13

Cisco MTP server B-14

Cisco Personal Assistant B-15

Cisco SIP B-15

Cisco Software Conference Bridge device B-15

Cisco TFTP B-16

Cisco transcode device B-16

Cisco Unified CallManager B-4

Cisco Unity B-16

processor B-18

voice applications

memory B-17

processor B-18

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 20-28

performance graphs

and polling 18-23

error messages 7-11

how to use 7-1

launching from Service Level View 2-17

merged 7-9

default 7-10

scaled 7-10

showing all 7-9

troubleshooting 7-5

utilization statistics

node-to-node tests 7-4

node-to-node-tests 7-4

performance polling 7-2

working with 7-7

performance polling

data files

format of J-2

location of J-1

naming convention J-1

disabling 18-14

enabling 18-14

error messages J-59

graphs, troubleshooting 7-10

utilization statistics graphs 7-2

voice utilization settings for 18-23

performance statistics, displaying 7-1

Permissions Report, CiscoWorks 1-20

Personalized Report

configuring 14-1, 14-3

definition 14-1

exporting, automatically 14-13

scheduling 14-13

summary 14-3

using 14-1

phone, finding in Service Level View 2-5

Phone Activities display 5-1

alert details, obtaining 5-4

customizing 5-5

filtering 5-6

views, selecting 5-5

DDV, launching 5-4

how and when to use 5-1

layout 5-2

overview 1-6

selecting views in 5-5

starting 5-1

using 5-1

phone reachability log files, where located 20-15

PhoneReachabilityTestFailed event, description and trigger E-25

phone report, launching from Service Level View 2-15

phone status tests

adding a phone status test 8-4

compared to

phone tests, batch 11-12

deleting 8-7

details, viewing 8-7

failures, listed 20-11

getting started 8-1

before you add a test 8-2

maintaining tests 8-2

import file format 8-5

modifying 8-6

overview 1-7

Personalized Report, including in 14-1

scheduling 8-4, 8-7

phone tests, batch

defined 11-12

using 11-1

phone tests, compared to

phone status tests 11-12

synthetic tests 11-12

physical connectivity, viewing 2-8

physical discovery

and DCR 16-4

and ping sweep 16-6, 16-8

and seed devices 16-6, 16-8

PIFServer, Operations Manager-related CiscoWorks process 20-28

PimDown event, description and trigger E-25

ping

enabling Operations Manager 8-7

IP SLA 8-1

ping echo tests

adding 10-5

Cisco IOS version required for 10-2

IP SLA version required for 10-2

ping path echo tests

adding 10-6

record format

for end-to-end statistics J-63

for hop-by-hop statistics J-62

polling

ACS and 18-13

and user-defined groups 18-22

applying configuration changes 18-58

changing settings 18-9, 18-12

customizing

access port settings 18-28

interface group settings 18-28

trunk group settings 18-28

data settings 18-17

how settings are applied 18-2

performance J-2

polling, data settings

access port settings

minimum and maximum values 18-18

usage notes for 18-18

connector port settings

minimum and maximum values 18-18

usage notes 18-18

environment settings

minimum and maximum values 18-18

usage notes 18-18

processor and memory utilization settings

minimum and maximum values 18-18

usage notes 18-18

reachability settings

minimum and maximum values 18-18

polling, voice health settings

by device group 18-20

minimum and maximum values 18-19

polling, voice utilization settings 18-23

by device group 18-23

Polling and Threshold Adapter log files, where located 20-16

polling and thresholds 18-1

about 18-1

ACS and 18-25

changing settings 18-9, 18-12

configuring 18-1

ICMP polling G-1

ICMP polling, coordinating SNMP polling with G-3

parameters, managing

changes, how applied 18-16

default polling parameters, restoring 18-17

device functions and polling settings, understanding 18-17

editing 18-14

viewing 18-12

priorities, setting 18-2

settings applied to devices 18-2

SNMP polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

thresholds, managing 18-25

default values, restoring 18-31

editing 18-27

threshold parameter and event matrix values 18-52

viewing 18-25

See also threshold parameters, minimum and maximum settings 18-52

See also polling settings for device functions 18-17

polling settings

configuring

from Alert Details 3-11

from Detailed Device View 3-20

from Service Level View 2-21

data settings

by device group 18-18

environment 18-18

ports and interfaces 18-18

processor and memory 18-18

reachability 18-18

voice health settings

by device group 18-20

voice utilization settings

by device group 18-23

which applied 18-2

PortLostContactWithCluster event, description and trigger E-25

ports

Operations Manager incoming ports (table) 20-6

overriding groups 18-6

types supported by

Cisco IOS gateway J-10

Cisco Unified CallManager J-6

MGCP gateway J-9

usage records

Cisco IOS gateway J-10

Cisco Unified CallManager J-6

Cisco Unity Connection J-53

MGCP gateway J-9

ports and interfaces that Operations Manager manages 16-3

PortsOutOfServiceThresholdExceeded E-25

port usage records, for Cisco Unity J-37

PowerSupplyDegraded event, description and trigger E-26

PowerSupplyDown event, description and trigger E-26

printing

batch test results 11-11

node-to-node test details 10-16

reports 1-19

processed SNMP traps C-1

processor, perfmon counter object B-18

protocols used by Operations Manager 20-6

PTMServer, Operations Manager-related CiscoWorks process 20-28

purging schedule, configuring 20-13

Q

QoVMServer, Operations Manager-related CiscoWorks process 20-28

QOVR, Operations Manager-related CiscoWorks process 20-28

qovr database 20-19

QOVRDbEngine, Operations Manager-related CiscoWorks process 20-28

QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-28

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-28

quality, voice, and UDP jitter for VoIP test 10-4

QualityDroppedBelowThreshold event, description and trigger E-26

R

RegistrationResponseTime_Threshold E-26

registration response time threshold, setting, in node-to-node tests 10-9

remote Cisco Unified CallManager 19-2

RepeatedRestarts event, description and trigger E-26

reports, sorting 1-17

resetting

filters

Service Quality Alerts 4-5

resolving DNS names 16-15

Resource Manager Essentials

launching from Service Level View 2-24

server, specifying 20-12

responding to e-mail alerts from Alert Details 3-30

restarts and flapping, how Operations Manager calculates H-1

restoring

data 20-25

default polling parameters 18-17

default thresholds 18-31

Resumed event, description and trigger E-27

resuming

batch test 11-10

device monitoring 3-24

inventory collection for devices 16-32

notifications 15-19

RingBackResponseTime_Threshold E-27

RoundTripResponseTime_Threshold E-27

round-trip response time threshold, setting in node-to-node tests 10-6, 10-8

RouteGroupExhausted event, description and trigger E-27

route group utilization J-57

RouteListExhausted event, description and trigger E-28

route list utilization J-58

rules for device groups, understanding 17-23

examples 17-27

how defined 17-23

Rules Create page, example 17-25

values for each object type 17-26

S

scheduling

batch test 11-3, 11-10

database purging 20-12

Personalized Report 14-13

phone status testing 8-4, 8-7

reports, automatic export of

Alert and Event History 12-3

IP Phone Status Changes 13-27

Personalized Report 14-13

Service Quality Event History 12-14

video phone status changes 13-47

synthetic tests 9-22

SCSIControllerDown event, description and trigger E-28

SCSIDriveDown event, description and trigger E-28

searching for Event History

by alert ID 12-8

by device 12-7

by event ID 12-7

by group 12-9

See also searching for Service Quality History 12-8

searching for IP phones

by Cisco Unified CallManager or cluster 13-7

by extension 13-3

by IP address 13-3

by MAC address 13-3

by phone model 13-7, 13-33

by registration status 13-6

by SRST mode 13-6

by SRST router 13-7

by switch 13-7

by VLAN 13-6

searching for Service Quality History

by Cisco 1040 12-17

by Codec 12-16

by date 12-18

by destination 12-16

by MOS 12-15

by phone model 12-17

searching for video phones

by Cisco Unified CallManager or cluster 13-33

by extension 13-30

by IP address 13-30

by MAC address 13-30

by registration status 13-33

by SRST mode 13-33

by SRST router 13-34

by switch 13-34

by VLAN 13-32

security

alerts, Windows 1-21

certificate

CiscoWorks, installing 1-21

self-signed, creating 20-24

community string

rights, setting on media server F-2

device-based filtering 17-3

file ownership and protection 20-17

Internet Explorer and Operations Manager 1-15

SNMPv3 20-19

Windows 2003 and Operations Manager 1-15

seed file format. See import file format

self-signed security certificates, creating 20-24

ServiceDown event, description and trigger E-28

Service Impact report

contents 3-16

definition 3-15

launching from Alerts and Events 3-16

overview 1-9

viewing 3-16

Service Level View

about 2-1

administration pages, launching 2-23

Campus Manager, launching 2-25

CiscoView, launching 2-25

database icons, replication status 2-13

default view, setting 2-8

Detailed Device View, starting 2-15

device search tool 2-5

find device 2-5

find phone 2-5

getting started 2-1

groups, configuring 2-23

launching Alert Details page from 2-13

layout, understanding 2-2

legend 2-8, 2-9

map-based view 2-6

map display 2-6

node-to-node test graphs, configuring 2-20

node-to-node tests, configuring 2-20

Path Analysis Tool, launching 2-16

performance graphs, launching 2-17

phone report, launching 2-15

phone search tool 2-5

polling settings, configuring 2-21

Resource Manager Essentials, launching 2-24

SRST tests, configuring 2-21

starting 2-2

starting additional displays from

Alert Details 2-14

external applications 2-24

synthetic tests, configuring 2-20

thresholds, configuring 2-21

tools, authorization for 2-14

tools, launching 2-14

tree-based view 2-5

using 2-1

Service Monitor

adding a 20-7

configuring 20-9

database 20-19

deleting a 20-7

licensing 4-1, 20-11

starting 20-9

ServicePartiallyRunning event, description and trigger E-28

Service Quality Alert Details

event details, obtaining 4-6

events associated with an alert, viewing 4-6

starting 4-6

Service Quality Alerts

about 4-1

filters 4-5

icons, alert severity 4-6

layout, understanding 4-2

overview 1-6, 1-8

starting 4-1

views, selecting for 4-4

Service Quality-based notifications 15-13

Service Quality History

launching 4-7

understanding 12-18

Service Quality History reports

24-hour report 12-14

7-Day report 12-14

exporting, automatically 12-14

scheduling 12-14

ServiceQualityIssue event, description and trigger E-29

severity groupings of alerts, definition 3-6

SIP device usage records J-55

SIRServer, Operations Manager-related CiscoWorks process 20-28

SNMP

pass-through SNMP unidentified traps C-4

polling G-2

coordinating with ICMP polling G-3

how the SNMP poller works G-2

requests to optimize polling, consolidating G-3

SNMP versions supported by Operations Manager G-1

services, setting for voice applications F-2

SNMPv3 20-19

system application MIB log file, viewing 20-31

timeout and retries, modifying 16-35

trap

forwarding parameters 20-12

notifications 15-3

port, receiving 20-12

read community string 20-12

traps, forwarding and receiving 20-4

enabling devices to send traps to Operations Manager 20-4

integrating with other trap daemons 20-5

traps, processed C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-3

CISCO-ISDN-MIB traps C-2

CISCO-SRST-MIB traps C-3

CISCO-STACK-MIB traps C-2

CISCO-UNITY-EXPRESS-MIB traps C-3

CPQHLTH-MIB traps C-2

standard SNMP traps (RFC 1215) C-2

traps, Service Monitor-related C-2

V1 traps G-1

V2 traps G-1

V3 traps G-1

versions supported G-1

SNMP, using to manage Operations Manager 20-29

SNMP queries, configuring for 20-29

Windows SNMP Service, enabling or disabling 20-30

Windows SNMP Service, installing and uninstalling 20-30

Windows SNMP Service status, determining 20-30

SNMP queries, configuring security for 20-31

SNMP MIBs, Operations Manager support for I-1

host resource MIB implementation I-1

system application MIB implementation I-1

resource MIB tables I-2

sample MIB walk I-7

SoftwareConferenceOutOfResources event, description and trigger E-29

sorting reports 1-17

SRST devices

IP phones associated with 13-7

memory usage records J-19

performance polling records J-5

polling 19-4

usage records J-37

utilization statistics 7-2

video phones associated with 13-34

SRSTEntered event, description and trigger E-30

SRST IP phone report, understanding 13-11

SRST mode, IP phones in 5-1

SRST poll settings, using 19-1

deleting 19-5

deployment and configuration 19-2

getting started 19-1

log file, where located 20-17

SRST information, maintaining

import file, formatting 19-6

SRST information, importing 19-5

SRST tests, how created 19-4

unreachable SRST devices 19-3

SRSTRouterFailure event, description and trigger E-30

SRSTServer, Operations Manager-related CiscoWorks process 20-28

SRSTSuspected event, description and trigger E-30

SRST tests, configuring

from Alert Details 3-11

from Detailed Device View 3-20

from Service Level View 2-21

SSL 20-18

enabling 20-18

starting

Operations Manager from the server 1-14

Operations Manager processes 20-26

Service Level View 2-2

Service Quality Alerts display 4-1

start trace 2-16

StateNotNormal event, description and trigger E-30

statistics

node-to-node tests

latency 7-4

packet loss 7-4

quality 7-4

registration response time 7-4

round-trip response time 7-4

performance polling

calls 7-2

channel utilization 7-2

CPU usage 7-2

inbound ports 7-3

IP phones registered 7-2

memory usage 7-2

outbound ports 7-3

PBX ports 7-2

port utilization 7-2

resource utilization 7-2

route group utilization 7-2

route list utilization 7-2

zone utilization 7-2

stopping Operations Manager processes 20-26

STServer, Operations Manager-related CiscoWorks process 20-28

support, device 20-19

Suspended event, description and trigger E-31

suspending

batch test 11-10

device monitoring 3-25, 16-30

inventory collection for devices 16-32

notifications 15-18

switch

phones connected to 13-7, 13-34

SyntheticTestFailed event, description and trigger E-31

synthetic tests, working with 9-1

about testing 9-1

adding tests 9-6

Cisco Conference Connection 9-11

Dial-Tone 9-6

Emergency Call 9-12

End-to-End Call 9-8

Message-Waiting Indicator 9-14

Phone Registration 9-6

TFTP Download 9-10

applications, configuring for 9-3

batch, using 11-1

batch tests, compared to 11-12

Cisco Unity Message-Waiting Indicator test, about 9-2

configuring tests 9-3

from Alert Details 3-11

from Detailed Device View 3-20

from Service Level View 2-20

deleting tests 9-22

Dial-Tone test

about 9-2

adding 9-6

Emergency Call test

about 9-2

adding 9-12

information, recording for 9-25

End-to-End Call test

about 9-2

adding 9-8

events associated with

SyntheticTestsFailed E-31

failure of a test, troubleshooting 9-3

failures, listed 20-11

IP phones

Cisco 7960 phones 9-3

configuring for testing 9-4

maintaining synthetic tests 9-5

Administration pages, opening 9-6

configuring tests 9-3, 9-6

Message-Waiting Indicator test, adding 9-14

modifying tests 9-21

notes on 9-23

objectives of testing 9-1

overview 1-7

Personalized Report, including in 14-1

Phone Registration test

about 9-2

adding 9-6

phone tests, compared to 11-12

scheduling 9-22

starting tests 9-21

stopping tests 9-21

Synthetic Test Integrator log files, where located 20-17

TFTP Download test

about 9-2

adding 9-10

viewing test details 9-21

viewing test results 9-22

worksheets for 9-24

Cisco Conference Connection test 9-25

Cisco Unified CallManager information 9-24

Cisco Unity Message-Waiting Indicator test 9-26

Emergency Call test 9-25

syslog notifications 15-4

SYSLOGNotificationsEvent event, description and trigger E-31

system administration

daily purging schedule, configuring 20-13

data, backing up and restoring 20-25

debugging, enabling 20-13

device support 20-19

log files (see log files) 20-14

logging, configuring 20-13

password for Operations Manager databases, changing 20-19

scheduled tasks 20-3

security 20-17

self-signed security certificates, creating 20-24

starting and stopping Operations Manager processes 20-26

system preferences, setting 20-12

System Status report, viewing 20-10

system application MIB

implementation I-1

resource MIB tables, element status information I-4

resource MIB tables, installed elements I-3

resource MIB tables, installed packages I-2

resource MIB tables, package status information I-3

resource MIB tables, process map I-7

resource MIB tables, scalar variables I-6

resource MIB tables, status of elements previously run I-6

resource MIB tables, status of packages previously run I-5

sample MIB walk I-7

system-defined device groups 17-2

System Status report, for Operations Manager 20-10

T

TemperatureHigh event, description and trigger E-31

TemperatureSensorDegraded event, description and trigger E-32

TemperatureSensorDown event, description and trigger E-32

TFTP Download synthetic tests

about 9-2

adding 9-10

threshold, MOS level, setting 20-9

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 18-52

Backup Interface Support Settings, Maximum Up Time 18-40

Cisco Personal Assistant Threshold Settings (voice health) 18-46

CPA Login Failure 18-46

CPA Transfer Failed 18-46

CPA Voice Mail 18-46

Cisco Unified CallManager Express Utilization (voice utilization) 18-46

Registered IP Phones Threshold 18-47

Registered Key IP Phones Threshold 18-47

Cisco Unified CallManager Port Utilization (voice utilization) 18-47

BRI Channel Utilization Threshold 18-47

Conferences Active Threshold 18-48

Conference Streams Active Threshold 18-48

E1 PRI Channel Utilization Threshold 18-47

FXO Port Utilization Threshold 18-47

FXS Port Utilization Threshold 18-47

Hardware Conference Resources Active Threshold 18-48

Location Bandwidth Available Threshold 18-48

MOH Multicast Resources Active Threshold 18-47

MOH Streams Active Threshold 18-48

MOH Unicast Resources Active Threshold 18-48

MTP Resources Active Threshold 18-48

MTP Streams Active Threshold 18-48

Software Conference Resources Active Threshold 18-48

T1 CAS Channel Utilization Threshold 18-47

T1 PRI Channel Utilization Threshold 18-47

Transcoder Resources Active Threshold 18-48

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 18-43

Hardware Conference Out of Resources Threshold 18-43

High Priority Queue Size Threshold 18-44

Location Out of Resources Threshold 18-44

Low Priority Queue Size Threshold 18-44

MOH Connections Lost Threshold 18-43

MOH Out of Resources Threshold 18-43

MTP Out of Resources Threshold 18-43

Normal Priority Queue Size Threshold 18-44

Outbound Busy Attempts Threshold 18-43

Ports Active Threshold 18-43

Ports Out of Service Threshold 18-43

Software Conference Out of Resources Threshold 18-43

TFTP Aborted Requests Threshold 18-44

TFTP Heartbeat Threshold 18-43

Transcoder Out of Resources Threshold 18-43

Cisco Unity Connection Utilization (voice utilization) 18-49

Inbound Port Utilization Threshold 18-49

Outbound Port Utilization Threshold 18-49

Cisco Unity Express Threshold settings (voice health)

18-44

Total Time Used Threshold 18-44

Cisco Unity Express Utilization (voice utilization) 18-49

Capacity Utilization Threshold 18-49

Orphaned Mailboxes Threshold 18-49

Session Utilization Threshold 18-49

Cisco Unity Threshold settings (voice health)

18-44

Active Inbound Ports Threshold 18-44

Active Outbound Ports Threshold 18-45

Active Ports Threshold 18-44

Hung Port Threshold 18-45

Unity Inbox Threshold 18-45

Unity License Threshold 18-45

Cisco Unity Utilization (voice utilization) 18-49

Inbound Port Utilization Threshold 18-49

Outbound Port Utilization Threshold 18-49

Cluster Utilization settings 18-50

Route Group Utilization Threshold 18-50

Route List Utilization Threshold 18-50

Dial-on-Demand Interface Support settings, Maximum Up Time 18-40

disk usage and virtual memory settings (data settings) 18-38

drive array faults threshold 18-38

free hard disk threshold 18-38

free memory threshold 18-38

disk usage and virtual memory settings (voice health)

free hard disk threshold 18-45

free virtual memory threshold 18-45

environment settings (data settings)

relative temperature 18-38

relative voltage 18-38

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 18-45

Gatekeeper Utilization (voice utilization) 18-50

Interzone Bandwidth Utilization for Local Zone Threshold 18-50

Total Bandwidth Utilization for Local Zone Threshold 18-50

generic interface/port performance settings 18-39

generic interface and port performance threshold categories 18-39

broadcast threshold 18-39

collision threshold 18-39

discard threshold 18-39

error threshold 18-39

error traffic threshold 18-39

queue drop threshold 18-39

utilization threshold 18-39

H323 Gateway Port Utilization (voice utilization) 18-50

BRI Channel Utilization Threshold 18-51

DSP Utilization Threshold 18-51

E1 CAS Channel Utilization Threshold 18-51

E1 PRI Channel Utilization Threshold 18-51

EM Port Utilization Threshold 18-50

FXO Port Utilization Threshold 18-50

FXS Port Utilization Threshold 18-50

T1 CAS Channel Utilization Threshold 18-51

T1 PRI Channel Utilization Threshold 18-51

interface and port flapping threshold categories 18-39

link trap threshold 18-40

link trap window 18-40

interfaces, backup interface settings 18-40

MGCP Gateway Port Utilization (voice utilization) 18-51

BRI Port Utilization Threshold 18-51

E1 PRI Channel Utilization Threshold 18-52

FXO Port Utilization Threshold 18-51

FXS Port Utilization Threshold 18-51

T1 CAS Channel Utilization Threshold 18-52

T1 PRI Channel Utilization Threshold 18-52

MWI Threshold Settings (voice health), MWI On-Time Threshold 18-45

Processor and Memory Settings (voice health) 18-46

free physical memory threshold 18-46

processor utilization threshold 18-46

reachability settings 18-41

restart trap threshold 18-41

restart trap window 18-42

Voice Mail Gateway Utilization (voice utilization)

18-52

PBX Port Utilization Threshold 18-52

Voice Mail Port Utilization Threshold 18-52

threshold parameters, minimum and maximum settings 18-52

thresholds

applying configuration changes 18-58

changing settings 18-9, 18-12

configuring

from Alert Details 3-11

from Detailed Device View 3-20

from Service Level View 2-21

how settings are applied 18-2

report 18-25

setting, in node-to-node tests

jitter 10-4

latency 10-4

packet loss 10-4

quality 10-4

registration response time 10-9

round-trip response time 10-6, 10-7, 10-8

threshold settings

customizing 18-28

optional 18-28

time and date

on Operations Manager client 1-16

on Operations Manager server 1-16

time zone

on Operations Manager client 1-16

on Operations Manager server 1-16

TISServer, Operations Manager-related CiscoWorks process 20-28

tool buttons, on

Alerts and Events display 3-6

Phone Activities display 5-3

Service Level View 2-5

tools

launching from Service Level View 2-14

Service Level View, authorization for 2-14

TooManyInboundPortsActive event, description and trigger E-32

TooManyOutboundPortsActive event, description and trigger E-32

TooManyUnityPortsActive event, description and trigger E-32

topology. See map display

TopoServer, Operations Manager-related CiscoWorks process 20-28

TotalTimeUsedThresholdExceeded event, description and trigger E-32

trace, start 2-16

TranscoderConferenceOutOfResources event, description and trigger E-33

traps

enabling devices to send

command reference for Catalyst devices, locating 20-5

command reference for Cisco IOS devices, locating 20-4

MOS violation E-29

SNMP versions

V1 G-1

V2 G-1

V3 G-1

traps, processed and pass-through C-1

pass-through SNMP unidentified traps C-4

processed SNMP traps C-1

CISCO-CCME-MIB traps C-3

CISCO-CONTACT-CENTER-APPS-MIB traps C-3

CISCO-SRST-MIB traps C-3

CISCO-STACK-MIB traps C-2

CISCO-UNITY-EXPRESS-MIB traps C-3

CPQHLTH-MIB traps C-2

processed CISCO-ISDN-MIB traps C-2

processed CISCO-SYSLOG-MIB traps C-2

standard SNMP traps (RFC 1215) C-2

troubleshooting

CCMHttpServiceInaccessible event F-2

performance degradation 20-28

performance graphs 7-10

synthetic test failure 9-23

trunk group

utilization J-58

Trunk Port Groups, threshold settings, customizing 18-28

trunk ports

overriding groups 18-6

polling and thresholds 18-8

U

UDP echo tests

adding 10-8

Cisco IOS version required 10-2

IP SLA version required 10-2

UDP Jitter for VoIP test

IP SLA version required 10-2

UMRCommunicationError event, description and trigger E-33

unidentified traps and events

DDV, and 3-18

pass-through SNMP C-4

uninstalling Windows SNMP Service 20-30

UnityFailOverOccured event, description and trigger E-33

UnityPortHung event, description and trigger E-33

unreachable device 3-7

Unreachable device state

caused by 16-20, 16-22

cleaning up devices in 16-23

defined 16-12

unregistered IP phones 5-1

unresponsive device 3-7

Unresponsive event 3-7

description and trigger E-34

Unsupported device state

caused by 16-2

cleaning up devices in 16-23

defined 16-12

user-defined device groups 17-2

user roles

ACS 1-20

CiscoWorks 1-20

understanding 1-20

using

map display 2-6

Path Analysis Tool 2-16

Service Level View 2-1

views 6-1

using performance graphs 7-1

graphs, working with 7-7

V

verifying

status of a batch test 11-9

status of a node-to-node test 10-17

versions

Cisco IOS 10-2

Cisco Unified CallManager 11-12

IP SLA 10-2

SNMP G-1

vhm database 20-25

VHMIntegrator, Operations Manager-related CiscoWorks process 20-28

VHMServer, Operations Manager-related CiscoWorks process 20-28

video phone reports

filtering 13-40

launching a web interface from 13-18

understanding 13-38

video phones

searching for 13-28

web interface, launching 13-18

video phone status change reports

exporting, automatically 13-47

purging, manually 13-47

viewing

alerts, impact of 3-16

batch tests 11-8

device details 3-21, 16-27

device groups 17-29

discovery status 16-34

event attributes

from Service Quality Alerts 4-8

event details 3-14

event properties 3-14

from Alert Details 3-14

events associated with an alert 3-12

group membership details 17-30

group summary 17-28

hop-by-hop latency 2-16

IP Address Report 16-18

IP phone inventory collection status 16-33

log files

by module 20-15

for node-to-node tests 10-18

neighbor devices 2-8

node-to-node test information 10-14

notification group 15-18

physical connectivity 2-8

polling parameters 18-12

Service Quality Events 12-13

system application MIB log file 20-31

thresholds 18-25

view management log files, where located 20-17

views

activating 6-2

active

maximum number 6-1

Monitoring Dashboard 6-1

creating 6-1

deactivating 6-2

default 6-1

for Alerts and Events 6-1

for Phone Activities 6-1

for Service Quality Alerts 6-1

deleting a 6-3

editing 6-2

getting started with 6-1

in Alerts and Events display, selecting 3-2

in Phone Activities display, selecting 5-5

in Service Quality Alerts display 4-4

selecting for 4-4

managing 6-1

Service Level View, default, setting 2-8

voice applications

perfmon counter objects

memory B-17

processor B-18

security F-2

SNMP services, setting F-2

voice gateways

utilization statistics 7-2

VoicePortLostContactWithCluster event, description and trigger E-34

VoicePortOperationallyDown event, description and trigger E-34

voice utilization settings, and performance polling 18-23

VsmServer, Operations Manager-related CiscoWorks process 20-28

W

Windows SNMP Service

disabling 20-30

enabling 20-30

installing 20-30

status, determining 20-30

uninstalling 20-30

Z

zone, gatekeeper

local or remote J-16

usage records J-16