User Guide for Cisco Unified Operations Manager 2.0.1
Performance Counters Shown in the Detailed Device View
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Performance Counters Shown in the Detailed Device View

Table Of Contents

Performance Counters Shown in the Detailed Device View


Performance Counters Shown in the Detailed Device View


This topic provides definitions for the performance counters shown in the Detailed Device View. This topic also lists the type of polling settings that control whether or not Operations Manager collects the performance counters. For information about enabling and disabling polling, see Editing Polling Parameters. For details on all performance counter objects and MIB objects that Operations Manager uses, see MIBs Polled and Perfmon Counter Objects Used. The following performance counters are displayed in the Detailed Device View:

BRI Channel Status for CCM GW

BRI Channel Status for IOS GW

Cisco Unified Communications Manager

CCM Port and CPU Usage

CCM GW Port Usage

CCM Usage

CCM - Analog Access GW Usage

CCM - CTI Manager Usage

CCM - H323 GW Usage

CCM - Location Usage

CCM - Media Streaming Application Usage

CCM - MOH Device Usage

CCM - MTP Usage

CCM - Transcoder

Cisco Analog Access

Cisco Unified Communications Manager Attendant Console

Cisco IPCC Router Usage

Cisco Messaging Interface

Cisco SRST Usage

Cisco TFTP Server

CME Usage

Consolidated DSP Usage

CPU Usage

CU Usage

CU Connection Usage

CUE Usage

DPA Port and CPU Usage

DSP Usage

E1 CAS Channel Status for IOS GW

E1 PRI Channel Status for CCM GW

E1 PRI Channel Status for IOS GW

E1 PRI Usage for CCM GW

FXO Port Usage for CCM GW

FXS Port Usage for CCM GW

Gatekeeper Zone Statistics

Hardware Conference Bridge

Memory Usage

Server Memory Usage

SIP Device Usage

Software Conference Bridge

T1 CAS Channel Status for CCM GW

T1 CAS Channel Status for IOS GW

T1 CAS Usage for CCM GW

T1 PRI Channel Status for CCM GW

T1 PRI Usage for CCM GW

BRI Channel Status for CCM GW

The set of performance counters in Table A-1 is displayed for each BRI port in the MGCP gateway.

Table A-1 BRI Channel Status for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

DS1 name

DS1 name

Channel Status [1]

B channel
0=unknown, 1=out-of-service,
2=idle, 3=busy, 4=reserved

Channel Status [2]

B channel
0=unknown, 1=out-of-service,
2=idle, 3=busy, 4=reserved

Channel Status [3]

D channel
0=out-of-service, 1=in-service


BRI Channel Status for IOS GW

The set of performance counters in Table A-2 are displayed for each BRI port in the Cisco IOS gateway registered.

Table A-2 BRI Channel Status for Cisco IOS Gateway 

Counters
Description

DS1 Name

DS1 name

B Channel Status [n]

Note Displayed for each of 2 channels with n from 0 through 1.

200=idle, 300=unknown, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched


Cisco Unified Communications Manager

Table A-3 lists performance counters for the Cisco Unified Communications Manager.


Note Polling for these counters is enabled by default and is controlled by Voice Health Settings.


Table A-3 Cisco Unified Communications Manager 

Counter
Description

Cisco Unified Communications Manager Heartbeat

An incremental count that indicates that Cisco Unified Communications Manager is up and running. If the count does not increase, it indicates that Cisco Unified Communications Manager is down.

Number of Failed Attempts to Allocate Hardware Resources

Number of times this Cisco Unified Communications Manager attempted to allocate a hardware conference resource from those that are registered to this Cisco Unified Communications Manager, when none were available.

Number of Failed Attempts to Allocate Software Resources

Number of times this Cisco Unified Communications Manager attempted to allocate a software conference resource from those that are registered to this Cisco Unified Communications Manager, when none were available.

Number of Times No Transcoder Resources Were Available for Allocation

Number of times that Cisco Unified Communications Manager attempted to allocate a transcoder resource from one of the transcoder devices that is registered to this Cisco Unified Communications Manager, when none were available.

Number of Times No Unicast MOH Resources Were Available for Allocation

Number of times that the Media Resource Manager attempted to allocate a Music On Hold (MOH) resource when none were available.

Number of Times No Multicast MOH Resources were Available for Allocation

Number of times no multicast MOH resources were available for allocation.

Number of Failed Attempts to Allocate an MTP Resource

Number of times that Cisco Unified Communications Manager attempted but failed to allocate an MTP resource from one of the MTP devices that is registered with this Cisco Unified Communications Manager.

Total Number of Calls, via the Location, that Failed Due to Lack of Bandwidth

Total number of calls via the location that failed due to lack of bandwidth.

Number of Signals Present in the Low-Priority Queue

Number of signals present in the low-priority queue.

Number of Signals Present in the Normal-Priority Queue

Number of signals present in the normal-priority queue.

Number of Signals Present in the High-Priority Queue

Number of signals present in the high-priority queue.

Number of MOH Connections Lost

Number of times that a connection was lost, since the Cisco IP Voice Media Streaming application service started.

Number of MTP Instances Started

Total number of MTP instances that have been started since the Cisco IP Voice Media Streaming application service started.

Number of Simplex Streams Connected to an MTP Device

Total number of simplex streams that have connected to the MOH server since the Cisco IP Voice Media Streaming application service started.


CCM GW Port Usage

Table A-4 lists performance counters for a Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-4 Cisco Unified Communications Manager-Controlled MGCP Gateway Port Usage 

Counters
Description

Number of Active Calls

Number of call legs active.

Total T1 PRI Channels

Number of T1 PRI channels configured on the MGCP gateway.

Active T1 PRI Channels

Number of T1 PRI channels active with voice calls.

Active Nonvoice T1 PRI Channels

Number of T1 PRI channels active with nonvoice calls.

Total E1 PRI Channels

Number of E1 PRI channels configured on the MGCP gateway.

Active E1 PRI Channels

Number of E1 PRI channels active with voice calls.

Active Nonvoice E1 PRI Channels

Number of E1 PRI channels active with nonvoice calls.

Total T1 CAS Channels

Number of T1 CAS channels configured on the MGCP gateway.

Active T1 CAS Channels

Number of T1 CAS channels active with voice calls.

Active Nonvoice T1 CAS Channels

Number of T1 CAS channels active with nonvoice calls.

Total E1 CAS Channels

Number of E1 CAS channels configured on the MGCP gateway.

Active E1 CAS Channels

Number of E1 CAS channels active with voice calls.

Active Nonvoice E1 CAS Channels

Number of E1 CAS channels active with nonvoice calls.

Total FXS Ports

Number of FXS ports configured on the MGCP gateway.

Active FXS Ports

Number of FXS ports active.

Total FXO Ports

Number of FXO ports configured on the MGCP gateway.

Active FXO Ports

Number of FXO ports active.

Total BRI Channels

Number of BRI channels configured on the MGCP gateway.

Active BRI Channels

Number of BRI channels active with voice calls.

Active Nonvoice BRI Channels

Number of BRI channels active with nonvoice calls.

Total EM Ports

Number of ear and mouth (E&M) ports configured on the Cisco IOS gateway.

Active EM Ports

Number of E&M ports active.

Percentage Active T1 CAS

T1 CAS voice utilization for the MGCP gateway.

Percentage Active E1 CAS

E1 CAS voice utilization for the MGCP gateway.

Percentage Active FXS

FXS port utilization for the MGCP gateway.

Percentage Active FXO

FXO port utilization for the MGCP gateway.

Percentage Active T1 PRI

T1 PRI voice utilization for the MGCP gateway.

Percentage Active E1 PRI

E1 PRI voice utilization for the MGCP gateway.

Percentage Active EM

E&M voice utilization for the MGCP gateway.


CCM Port and CPU Usage

Table A-5 contains port usage and CPU usage for the Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.

Table A-5 Port and CPU Usage on the Cisco Unified Communications Manager System 

Counters
Description

CPU Usage [0]

Measured CPU utilization for CPU 1.

Number of Active Calls

Number of calls active. This counter shows calls that are fully established and in use. Calls in setup mode or in teardown mode are not reported by this count.

Total PRI Channels

Number of T1/E1 PRI channels that were defined on Cisco Unified Communications Manager.

Active PRI Channels

Number of T1/E1 PRI channels that were active.

Total T1 E1 Channels

Number of defined T1/E1 CAS channels on Cisco Unified Communications Manager.

Active T1 E1 Channels

Number of T1/E1 CAS channels that were active.

Total FXS

Number of defined FXS ports on Cisco Unified Communications Manager platform.

Active FXS

Number of FXS ports that were active.

Total FXO

Number of defined FXO ports on Cisco Unified Communications Manager platform.

Active FXO

Number of FXO ports that were active.

CPU Usage [2]

(Optional) Measured CPU utilization for CPU 2.

CPU Usage [3]

(Optional) Measured CPU utilization for CPU 3.

CPU Usage [4]

(Optional) Measured CPU utilization for CPU 4.

CPU Usage [5]

(Optional) Measured CPU utilization for CPU 5.

Total CPU Usage

Measured CPU utilization for all CPUs.

Total T1 PRI Channels

Number of T1 PRI channels that were defined on Cisco Unified Communications Manager.

Active T1 PRI Channels

Number of T1 PRI channels that were active.

Total E1 PRI Channels

Number of E1 PRI channels that were defined on Cisco Unified Communications Manager.

Active E1 PRI Channels

Number of E1 PRI channels that were active.

Total BRI Channels

Number of BRI channels that were defined on Cisco Unified Communications Manager.

Active BRI Channels

Number of BRI channels that were active.

Calls Attempted

Number of calls attempted on this Cisco Unified Communications Manager.

Calls Completed

Number of calls completed on this Cisco Unified Communications Manager.

Calls in Progress

Number of calls in progress on this Cisco Unified Communications Manager.

Percentage Active T1 CAS

T1 CAS utilization for Cisco Unified Communications Manager.

Percentage Active FXS

FXS port utilization for Cisco Unified Communications Manager.

Percentage Active FXO

FXO port utilization for Cisco Unified Communications Manager.

Percentage Active T1 PRI

T1 PRI utilization for Cisco Unified Communications Manager.

Percentage Active E1 PRI

E1 PRI utilization for Cisco Unified Communications Manager.

Percentage Active BRI

BRI utilization for Cisco Unified Communications Manager.



IOS GW Port Usage

Table A-6 lists performance counters for a Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings. For more information, see Notes on Record Type 102.


Table A-6 Port Usage on a Cisco IOS Gateway 

Counters
Description

Number of Active Calls

Number of call legs active.

Total T1 PRI Channels

Number of T1 PRI channels configured on the Cisco IOS gateway.

Active T1 PRI Channels

Number of T1 PRI channels active with voice calls.

Active Nonvoice T1 PRI Channels

Number of T1 PRI channels active with nonvoice calls.

Total E1 PRI Channels

Number of E1 PRI channels configured on the Cisco IOS gateway.

Active E1 PRI Channels

Number of E1 PRI channels active with voice calls.

Active Nonvoice E1 PRI Channels

Number of E1 PRI channels active with nonvoice calls.

Total T1 CAS Channels

Number of T1 CAS channels configured on the Cisco IOS gateway.

Active T1 CAS Channels

Number of T1 CAS channels active with voice calls.

Active Nonvoice T1 CAS Channels

Number of T1 CAS channels active with nonvoice calls.

Total E1 CAS Channels

Number of E1 CAS channels configured on the Cisco IOS gateway.

Active E1 CAS Channels

Number of E1 CAS channels active with voice calls.

Active Nonvoice E1 CAS Channels

Number of E1 CAS channels active with nonvoice calls.

Total FXS Ports

Number of FXS ports configured on the Cisco IOS gateway.

Active FXS Ports

Number of FXS ports active.

Total FXO Ports

Number of FXO ports configured on the Cisco IOS gateway.

Active FXO Ports

Number of FXO ports active.

Total BRI Channels

Number of BRI channels configured on the Cisco IOS gateway.

Active BRI Channels

Number of BRI channels active with voice calls.

Active Nonvoice BRI Channels

Number of BRI channels active with nonvoice calls.

Total EM Ports

Number of ear and mouth (E&M) ports configured on the Cisco IOS gateway.

Active EM Ports

Number of E&M ports active.

Percentage Active T1 CAS

T1 CAS voice utilization for the Cisco IOS gateway.

Percentage Active E1 CAS

E1 CAS voice utilization for the Cisco IOS gateway.

Percentage Active FXS

FXS port utilization for the Cisco IOS gateway.

Percentage Active FXO

FXO port utilization for the Cisco IOS gateway.

Percentage Active T1 PRI

T1 PRI voice utilization for the Cisco IOS gateway.

Percentage Active E1 PRI

E1 PRI voice utilization for the Cisco IOS gateway.

Percentage Active EM

E&M voice utilization for the Cisco IOS gateway.


CCM - H323 GW Usage

Table A-7 lists performance counters for a H323 gateway registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-7 Cisco Unified Communications Manager—H323 Gateway Usage 

Counters
Description

H323 Gateway Name

Name of the H323 gateway added to Cisco Unified Communications Manager.

Calls Active

Number of calls active through the H323 gateway added to the Cisco Unified Communications Manager.

Calls Attempted

Number of calls attempted through the H323 gateway added to the Cisco Unified Communications Manager.

Calls Completed

Number of calls completed through the H323 gateway added to the Cisco Unified Communications Manager.

Calls in Progress

Number of calls in progress through the H323 gateway added to the Cisco Unified Communications Manager.


CCM Usage

Table A-8 lists performance counters for a Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-8 Cisco Unified Communications Manager Usage 

Counters
Description

MOH Total Multicast Resources

Total MOH multicast resources configured on Cisco Unified Communications Manager.

MOH Multicast Resources Active

Active MOH multicast resources on Cisco Unified Communications Manager.

MOH Multicast Resources Available

Available MOH multicast resources on Cisco Unified Communications Manager.

Percentage MOH Multicast Resources Active

MOH multicast resource utilization on Cisco Unified Communications Manager.

MOH Total Unicast Resources

Total MOH unicast resources configured on Cisco Unified Communications Manager.

MOH Unicast Resources Active

Active MOH unicast resources on Cisco Unified Communications Manager.

MOH Unicast Resources Available

Available MOH unicast resources on Cisco Unified Communications Manager.

Percentage MOH Unicast Resources Active

MOH unicast resource utilization on Cisco Unified Communications Manager.

MTP Total Resources

Total MTP resources configured on Cisco Unified Communications Manager.

MTP Resources Active

Active MTP resources on Cisco Unified Communications Manager.

MTP Resources Available

Available MTP resources on Cisco Unified Communications Manager.

Percentage MTP Resources Active

MTP resource utilization on Cisco Unified Communications Manager.

Transcoder Total Resources

Total number of transcoder resources on the Cisco Unified Communications Manager.

Transcoder Resources Active

Number of transcoder resources active on the Cisco Unified Communications Manager.

Transcoder Resources Available

Number of transcoder resources available on the Cisco Unified Communications Manager.

Percentage Transcoder Resources Active

Percentage of total transcoder resources on the Cisco Unified Communications Manager active.

Software Conference Total Resources

Total number of software conference resources on the Cisco Unified Communications Manager.

Software Conference Resources Active

Number of software conference resources on the Cisco Unified Communications Manager active.

Percentage Software Conference Resources Active

Percentage of total software conference resources on the Cisco Unified Communications Manager active.

Software Conference Active

Number of active software conferences on the Cisco Unified Communications Manager.

Software Conference Completed

Number of completed software conferences on the Cisco Unified Communications Manager.

Hardware Conference Total Resources

Total number of hardware conference resources on the Cisco Unified Communications Manager.

Hardware Conference Resources Active

Number of hardware conference resources on the Cisco Unified Communications Manager active.

Hardware Conference Resources Available

Number of hardware conference resources on the Cisco Unified Communications Manager available.

Hardware Conference Completed

Number of completed hardware conferences on the Cisco Unified Communications Manager.

Registered Analog Access Gateways

Number of analog access devices registered with the Cisco Unified Communications Manager.

Registered MGCP Gateways

Number of MGCP gateways registered with the Cisco Unified Communications Manager.

Registered Hardware Phones

Number of hardware phones registered with the Cisco Unified Communications Manager.

Registered Other Station Devices

Number of other station devices registered with the Cisco Unified Communications Manager.


CCM - Analog Access GW Usage

Table A-9 lists counters for analog access gateways registered to Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-9 Cisco Unified Communications Manager—Analog Access Gateway Usage 

Counters
Description

Ports Active

Number of ports active on the analog access device registered to Cisco Unified Communications Manager.


CCM - CTI Manager Usage

Table A-10 lists performance counters for CTI Manager usage in Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings with the exception of Number of Active Links with the Cisco Unified Communications Manager, which is controlled by Voice Health Settings.


Table A-10 Cisco Unified CallManager CTI Manager Usage 

Counters
Description

Total CTI Ports

Total number of registered CTI ports on Cisco Unified CallManager.

Number of Active Links with the Cisco Unified CallManager

Cisco Unified CallManager Link Active

Note Cisco Unified CallManager Link Active is displayed only when data for Number of Active Links with the Cisco Unified CallManager is not available.

Number of CTI links active on Cisco Unified CallManager.

CTI Connection Active

Number of CTI connections active on Cisco Unified CallManager.

Devices Open

Number of CTI devices open.

Lines Open

Number of CTI lines open.


CCM - Location Usage

Table A-11 lists counters for location usage in Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-11 Cisco Unified Communications Manager—Location Usage 

Counters
Description

Location Name

Name of the location defined in Cisco Unified Communications Manager.

Bandwidth Maximum

Total bandwidth configured for the location.

Bandwidth Available

Available bandwidth for the location.

Bandwidth utilization

Utilization of the bandwidth for the location.

Calls in Progress

Number of calls in progress.


CCM - Media Streaming Application Usage

Table A-12 lists performance counters for media streaming application usage in Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-12 Cisco Unified Communications Manager—Media Streaming Application Usage 

Counters
Description

Conferences Total

Total conferences on Cisco Unified Communications Manager.

Conferences Active

Active conferences on Cisco Unified Communications Manager.

Percentage Conferences Active

Percentage active conferences on Cisco Unified Communications Manager.

Conference Bridge Streams Total

Total conference streams on Cisco Unified Communications Manager.

Conference Bridge Streams Available

Available conference streams on Cisco Unified Communications Manager.

Conference Bridge Streams Active

Active conference streams on Cisco Unified Communications Manager.

Percentage Conference Bridge Streams Active

Percentage active conference streams on Cisco Unified Communications Manager.

MOH Audio Sources Active

Number of active MOH audio sources on Cisco Unified Communications Manager.

MOH Streams Total

Total number of MOH streams configured on Cisco Unified Communications Manager.

MOH Streams Available

Number of available MOH streams on Cisco Unified Communications Manager.

MOH Streams Active

Number of active MOH streams on Cisco Unified Communications Manager.

Percentage MOH Streams Active

Percentage active MOH streams on Cisco Unified Communications Manager.

MTP Connections Total

Total number of MTP connections on Cisco Unified Communications Manager.

MTP Instances Active

Number of active MTP instances on Cisco Unified Communications Manager.

MTP Streams Total

Total number of MTP streams on Cisco Unified Communications Manager.

MTP Streams Available

Number of available MTP streams on Cisco Unified Communications Manager.

MTP Streams Actives

Number of active MTP streams on Cisco Unified Communications Manager.

Percentage MTP Streams Active

Percentage active MTP streams on Cisco Unified Communications Manager.


CCM - MOH Device Usage

Table A-13 lists counters for a music on hold (MOH) device registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-13 Cisco Unified Communications Manager—MOH Device Usage 

Counters
Description

MOH Device Name

Name of the MOH device.

MOH Highest Active Resources

Highest active resources on the MOH device registered to Cisco Unified Communications Manager.

MOH Total Multicast Resources

Total number of multicast resources on the MOH device.

MOH Multicast Resources Available

Available multicast resources on the MOH device.

MOH Multicast Resources Active

Active multicast resources on the MOH device.

Percentage Multicast Resources Active

Percentage active multicast resources on the MOH device.

MOH Total Unicast Resources

Total number of unicast resources on the MOH device.

MOH Unicast Resources Available

Available unicast resources on the MOH device.

MOH Unicast Resources Active

Active unicast resources on the MOH device.

Percentage Unicast Resources Active

Percentage active unicast resources on the MOH device.


CCM - MTP Usage

Table A-14 lists counters for a media termination point (MTP) registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-14 Cisco Unified Communications Manager—MTP Usage 

Counters
Description

MTP Device Name

Name of the MTP device registered to Cisco Unified Communications Manager.

Resource Total

Total number of resources on the MTP device.

Resources Available

Available resources on the MTP device.

Resources Active

Active resources on the MTP device.

Percentage Resources Active

Percentage active resources on the MTP device.


CCM - Transcoder

Table A-15 lists counters for transcoder devices registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-15 Cisco Unified Communications Manager—Transcoder 

Counter
Description

Transcoder Name

Name of the transcoder.

Transcoder Total Resources

Total number of resources on the transcoder device.

Transcoder Resources Available

Available resources on the transcoder device.

Transcoder Resources Active

Active resources on the transcoder device.

Percentage Transcoder Resources Active

Percentage active resources on the transcoder device.


Cisco Analog Access

Table A-16 lists counters for analog access gateway.


Note Polling for these counters is enabled by default and is controlled by Voice Health Settings.


Table A-16 Cisco Analog Access 

Counters
Description

Number of Ports Currently in Use

Number of ports active on the analog access device registered to Cisco Unified Communications Manager.

Number of Ports that Are out of Service

Number of ports out of service. This only applies to Loop Start and Ground Start trunks.

Number of Outbound Calls Attempted when Ports Were Busy

Number of times that a call was attempted through this analog access when no ports were available.


Cisco Unified Communications Manager Attendant Console

Table A-17 lists counters for Cisco Unified Communications Manager Attendant Console.


Note Polling for these counters is enabled by default and is controlled by Voice Health Settings.


Table A-17 Cisco Unified Communications Manager Attendant Console 

Counters
Description

Cisco Unified Communications Manager Line Link Status

The line link state. It can be any of the following: 0, 1, 10, or 11.

Attendant Console Heartbeat

An incremental count that indicates whether the Telephony Call Dispatcher (TCD) service is up and running. If the count does not increase, it indicates that the TCD service is down.


Cisco IPCC Router Usage

Table A-18 lists performance counters for a Cisco IPCC router.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-18 Cisco IPCC Router Usage 

Counter
Description

IPCC Router Name

Router name.

IPCC Instance Name

Name of IPCC instance.

Agents Logged In

Number of contact center agents currently logged in.

Calls in Progress

Number of calls in progress.

Calls per Second

Number of inbound calls per second.


Cisco Messaging Interface

Table A-19 lists counters for Cisco Messaging Interface.


Note Polling for these counters is enabled by default and is controlled by Voice Health Settings.


Table A-19 Cisco Messaging Interface 

Counter
Description

Messaging Heartbeat

An incremental count that indicates whether the Cisco Messaging Interface (CMI) service is up and running. If the count does not increase, it indicates that the CMI service is down.


Cisco SRST Usage

Table A-20 lists counters for Cisco Survivable Remote Site Telephony (SRST) usage information.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-20 Cisco SRST Usage 

Counter
Description

Time in SRST Mode

Cumulative number of minutes the SRST device was in SRST mode.


Cisco TFTP Server

Table A-21 lists counters for Cisco TFTP Server.


Note Polling for these counters is enabled by default and is controlled by Voice Health Settings.


Table A-21 Cisco TFTP Server 

Counter
Description

TFTP Heartbeat

An incremental count that indicates whether the TFTP server is up and running. If the count does not increase, it indicates that the TFTP server is down.

TFTP Requests Aborted

Number of times a TFTP client-initiated TFTP transfer was aborted.


CME Usage

Table A-22 lists performance counters for a Cisco Unified Communications Manager Express.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-22 Cisco Unified Communications Manager Express 

Counters
Description

Number of Active Call Legs

Number of ephone call legs active.

Maximum Ephones

Maximum number of ephones that can be configured on the Cisco Unified Communications Manager Express.

Registered Ephones

Number of ephones registered.

Percentage Ephones Registered

Percentage of ephones that are registered.

Number of Configured Key Ephones

Number of key ephones configured.

Number of Registered Key Ephones

Number of key ephones registered.

Percentage Key Ephones Registered

Percentage of configured key ephones that are registered.

Ephones Seen

Maximum number of sessions configured on the CME.


Consolidated DSP Usage

Table A-23 lists counters for consolidated DSP usage on a Cisco IOS device.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


.

Table A-23 Consolidated DSP Usage 

Counters
Description

Total DSP Channels

Total number of DSP channels on the device.

Total Active DSP Channels

Number of active DSP channels on the device.

Total In-Use DSP Channels

Number of DSP channels on the device that are reserved for serving calls.

Percentage Active DSP Channels

Percentage of DSP channels active on the device.


CPU Usage

Table A-24 lists counters for CPU usage on a Cisco IOS device, such as:

Gateways and gatekeepers

SRST devices

Cisco Unity Express

Cisco Unified Communications Manager Express

Table A-24 CPU Usage 

Counters
Description

IOS Device Name

Name of Cisco IOS device.

CPU 1 5 Seconds

Overall CPU-busy percentage for CPU 1 in the last 5-second period; recorded at time stamp.

CPU 1 1 Minute

Overall CPU-busy percentage for CPU 1 in the last 1-minute period; recorded at time stamp.

CPU 1 5 Minutes

Overall CPU-busy percentage for CPU 1 in the last 5-minute period; recorded at time stamp.

CPU 2 5 Seconds

Overall CPU-busy percentage for CPU 2 in the last 5-second period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 2 is not present.

CPU 2 1 Minutes

Overall CPU-busy percentage for CPU 2 in the last 1-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 2 is not present.

CPU 2 5 Minutes

Overall CPU-busy percentage for CPU 2 in the last 5-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 2 is not present.

CPU 3 5 Seconds

Overall CPU-busy percentage for CPU 3 in the last 5-second period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 3 is not present.

CPU 3 1 Minute

Overall CPU-busy percentage for CPU 3 in the last 1-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 3 is not present.

CPU 3 5 Minutes

Overall CPU-busy percentage for CPU 3 in the last 5-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 3 is not present.

CPU 4 5 Seconds

Overall CPU-busy percentage for CPU 4 in the last 5-second period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 4 is not present.

CPU 4 1 Minute

Overall CPU-busy percentage for CPU 4 in the last 1-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 4 is not present.

CPU 4 5 Minutes

Overall CPU-busy percentage for CPU 4 in the last 5-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 4 is not present.

CPU 5 5 Seconds

Overall CPU-busy percentage for CPU 5 in the last 5-second period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 5 is not present.

CPU 5 1 Minutes

Overall CPU-busy percentage for CPU 5 in the last 1-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 5 is not present.

CPU 5 5 Minutes

Overall CPU-busy percentage for CPU 5 in the last 5-minute period; recorded at time stamp.
Asterisk (*) in this field indicates that CPU 5 is not present.


CU Usage

Table A-25 lists counters for Cisco Unity.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-25 Cisco Unity Usage 

Counter
Description

Total Ports

Total number of ports

Active Ports

Number of ports that are active

Percentage Active Ports

Percentage of total ports that are active

Total Inbound Ports

Total number of inbound ports

Active Inbound Ports

Number of active inbound ports

Percentage Active Inbound Ports

Percentage of total inbound ports that are active

Total Outbound Ports

Total outbound ports

Active Outbound Ports

Number of active outbound ports

Percentage Active Outbound Ports

Percentage of total outbound ports that are active


CU Connection Usage

Counters for Cisco Unity Connection have the same names and definitions as those for Cisco Unity; see Table A-25.

CUE Usage

Table A-26 lists counters for Cisco Unity Express mailbox usage.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-26 Cisco Unity Express Usage 

Counters
Description

Licensed Mailboxes

Number of mailboxes that Cisco Unity Express is licensed for.

Orphaned Mailboxes

Number of mailboxes on Cisco Unity Express that are orphaned.

Percentage Orphaned Mailboxes

Percentage of orphaned mailboxes on Cisco Unity Express.

Maximum Sessions

Maximum number of sessions configured on Cisco Unity Express.

Sessions Used

Number of sessions used.

Percentage Sessions Used

Utilization of the sessions.

Licensed Capacity

Minutes of storage that the Cisco Unity Express is licensed for.

Allocated Capacity

Cumulative number of minutes of storage allocated to the mailboxes.

Used Capacity

Cumulative number of minutes of storage used by the mailboxes.

Capacity Used for Messages

Cumulative number of minutes of storage used for storing messages.

Free Capacity

Number of minutes of storage available.

Percentage of Time Used

Utilization of the storage on the Cisco Unity Express system.

Current Number of Messages

Cumulative number of messages stored in the mailboxes.

Current Number of Saved Messages

Cumulative number of saved messages in the mailboxes.

Messages Left

Cumulative number of messages left in the mailboxes since the last reboot of the Cisco Unity Express system.

Messages Retrieved

Cumulative number of messages retrieved in the mailboxes since the last reboot of the Cisco Unity Express system.

Messages Deleted

Cumulative number of messages deleted from the mailboxes since last reboot of the Cisco Unity Express system.

Number of Busy Mailboxes

Number of busy mailboxes.

Number of Mailboxes More than 90 Percent Full

Number of mailboxes that are 90% or more full.


DPA Port and CPU Usage

Table A-27 contains counters for Cisco Digital PBX Adapter (DPA) port usage.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-27 DPA Port and CPU Usage 

Counter
Description

Total Voice Mail Ports

Number of voice mail ports on DPA.

Active Voice Mail Ports

Number of voice mail ports that are active.

Total PBX Ports

Number of PBX ports on DPA.

Active PBX Ports

Number of PBX ports that are active.

Unassigned Ports

Number of DPA ports that are not in use.

Percentage Active Voice Mail

Voice mail port utilization for the DPA.

Percentage Active PBX

PBX port utilization for the DPA.

CPU 5 Seconds

Overall CPU-busy percentage in the last 5-second period.

CPU 1 Minute

Overall CPU-busy percentage in the last 1-minute period.

CPU 5 Minutes

Overall CPU-busy percentage in the last 5-minute period.


DSP Usage

Table A-28 contains digital signal processor (DSP) usage information on Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings. For additional information, see Cisco IOS Gateway Digital Signal Processor Usage—Record Type 109.


Table A-28 DSP Usage 

Counters
Description

Index

An index assigned to the DSP.

State

1=active, 2=shutdown.

Total Channels

Number of channels on DSP.

Active Channels

Number of channels on DSP that are active.

In-Use Channels

Number of channels reserved for serving calls.


E1 CAS Channel Status for IOS GW

The set of performance counters in Table A-29 is displayed for each E1 CAS port in the Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-29 E1 CAS Channel Status for Cisco IOS Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 31 channels with n from 0 through 30.

200=idle, 300=unknown, 301=other, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched, 310=fax, 312=unknown, 313=analog, 314=digital, 315=v110, 316=v120


E1 PRI Channel Status for CCM GW

The set of performance counters in Table A-30 is displayed for each E1 PRI port in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-30 E1 PRI Channel Status for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 31 channels with n from 0 through 30.

0=unknown, 1=out-of-service, 2=idle, 3=busy, 4=reserved


E1 PRI Channel Status for IOS GW

The set of performance counters in Table A-31 is displayed for each E1 PRI port in the Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-31 E1 PRI Channel Status for Cisco IOS Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 31 channels with n from 0 through 30.

200=idle, 300=unknown, 301=other, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched, 310=fax, 312=unknown, 313=analog, 314=digital, 315=v110, 316=v120


E1 PRI Usage for CCM GW

The set of performance counters in Table A-32 is displayed for each E1 PRI in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-32 E1 PRI Usage for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

CCM Name

Cisco Unified Communications Manager that the MGCP gateway is registered with.

DS1 Name

Name of DS1.

Calls Completed

Number of calls completed on this E1 PRI port on the gateway.

Outbound Busy Attempts

Number of outbound busy attempts on this E1 PRI port on the gateway.


FXO Port Usage for CCM GW

The set of performance counters in Table A-33 is displayed for each FXO port in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-33 FXO Port Usage for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

CCM Name

Cisco Unified Communications Manager that the MGCP gateway is registered with.

FXO Port Name

Name of FXO port.

Calls Completed

Number of calls completed on this FXO port on the gateway.

Outbound Busy Attempts

Number of outbound busy attempts on this FXO port on the gateway.


FXS Port Usage for CCM GW

The set of performance counters in Table A-34 is displayed for each FXS port in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-34 FXS Port Usage for Cisco Unified Communications Manager-Controlled MGCP Gateway

Counters
Description

CCM Name

Cisco Unified Communications Manager that the MGCP gateway is registered with.

FXS Port Name

Name of FXS port.

Calls Completed

Number of calls completed on this FXS port on the gateway.

Outbound Busy Attempts

Number of outbound busy attempts on this FXS port on the gateway.


Gatekeeper Zone Statistics

The set of performance counters in Table A-35 is displayed for each gatekeeper zone.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-35 Gatekeeper Zone Statistics 

Counters
Description

Zone Name

Name of zone.

Zone Domain

Name of zone domain.

Zone Type

Indicates whether the zone is local or remote.

Total Bandwidth

Total bandwidth in 100 bps configured for local zone, or one of the following:
-1=bandwidth limitation not set.
*=field is not applicable (when record is for a remote zone).

Allocated Bandwidth

Bandwidth in 100 bps allocated to calls for local zone, or asterisk (*) to indicate that the field is not applicable (when record is for a remote zone).

Total Interzone Bandwidth

Total interzone bandwidth in 100 bps configured for local zone, or one of the following:
-1=bandwidth limitation not set.
*=field is not applicable (when record is for a remote zone).

Allocated Interzone Bandwidth

Bandwidth in 100 bps allocated to calls for the local zone, or asterisk (*) to indicate that the field is not applicable (when record is for a remote zone).

Number of Admission Rejections

Cumulative number of admission rejections for local zone, or asterisk (*) to indicate that the field is not applicable (when record is for a remote zone).

Number of Admission Confirms

Cumulative number of admission confirms for local zone, or asterisk (*) to indicate that the field is not applicable (when record is for a remote zone).

Number of Location Requests

Cumulative number of location requests for remote zone, or asterisk (*) to indicate that the field is not applicable (when record is for a local zone).

Number of Add Lookup Failures

Cumulative number of times the gatekeeper is unable to resolve an address.

Number of Endpoint Timeouts

Cumulative number of times the time to live has expired for an endpoint in this zone.

Number of Other Failures

Cumulative number of call attempts which have failed for reasons other than endpoint timeouts or address lookup failures.

Percentage Allocated Bandwidth

Bandwidth utilization for the local zone.

Percentage Allocated Interzone Bandwidth

Interzone bandwidth utilization for the local zone.


Hardware Conference Bridge

Table A-36 lists counters for a hardware conference bridge registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-36 Hardware Conference Bridge 

Counters
Description

Bridge Name

Name of the hardware conference bridge registered to Unified Communications Manager.

Conferences Completed

Number of conferences completed on this hardware conference bridge.

Conferences Active

Number of conferences active on this hardware conference bridge.

Total Resources

Total number of resources on this hardware conference bridge.

Available Resource

Available resources on this hardware conference bridge.

Active Resource

Active resources on this hardware conference bridge.

Percentage Active Resources

Percentage of active resources on this hardware conference bridge.


Memory Usage

Table A-37 lists counters for memory usage; these counters might be displayed for any of the following:

Cisco Unified Communications Manager Express

Cisco IOS gateway or gatekeeper

Cisco Unity Express

SRST devices

Cisco IOS gateways and gatekeepers


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-37 Memory Usage 

Counters
Description

Processor Used

Amount of memory in bytes.

Processor Free

Amount of memory in bytes.

Processor Largest Free

Amount of memory in bytes.

I/O Used

Amount of memory in bytes.

I/O Free

Amount of memory in bytes.

I/O Largest Free

Amount of memory in bytes.

PCI Used

Amount of memory in bytes.

PCI Free

Amount of memory in bytes.

PCI Largest Free

Amount of memory in bytes.

Fast Used

Amount of memory in bytes.

Fast Free

Amount of memory in bytes.

Fast Largest Free

Amount of memory in bytes.

Multibus Used

Amount of memory in bytes.

Multibus Free

Amount of memory in bytes.

Multibus Largest Free

Amount of memory in bytes.

Percentage Processor Memory Used

Percentage processor memory utilization.

Percentage I/O Memory Used

Percentage I/O memory utilization.


Server Memory Usage

Table A-38 lists counters for memory usage information for a server running one of the following: Cisco Unified Communications Manager, IP Contact Center, Cisco Unity, or Cisco Unity Connection.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-38 Server Memory Usage 

Counters
Description

Total Memory in Kilobytes

Total RAM in kilobytes.

Used Memory in Kilobytes

Used RAM in kilobytes.

Free Memory in Bytes

Free RAM in kilobytes.

Percentage Used Memory

Percentage of used memory.

Kilobytes Buffered

Linux buffered memory in kilobytes.

Kilobytes Cached

Linux cached memory in kilobytes.

Kilobytes Shared

Linux shared memory in kilobytes.

Kilobytes Total Swap

Linux total swap memory in kilobytes.

Kilobytes Used Swap

Linux used swap memory in kilobytes.

Kilobytes Free Swap

Linux free swap memory in kilobytes.

Windows Cached Bytes

Windows cached memory in kilobytes.

Windows Commit Limit

Windows total virtual memory in kilobytes.

Windows Committed Bytes

Windows used virtual memory in kilobytes.


SIP Device Usage

Table A-39 lists counters for SIP devices registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-39 SIP Device Usage 

Counters
Description

SIP Device Name

Name of the SIP device.

Calls Active

Number of calls active.

Calls Attempted

Number of calls attempted.

Calls Completed

Number of calls completed.

Calls in Progress

Number of calls in progress.


Software Conference Bridge

Table A-41 lists counters for software conference bridge registered with Cisco Unified Communications Manager.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-40 Software Conference Bridge 

Counters
Description

Bridge Name

Name of the software conference bridge registered to Unified Communications Manager.

Conferences Completed

Number of conferences completed on this software conference bridge.

Conferences Active

Number of conferences active on this software conference bridge.

Total Resources

Total number of resources on this software conference bridge.

Available Resource

Available resources on this software conference bridge.

Active Resource

Active resources on this software conference bridge.

Percentage Active Resources

Percentage of active resources on this software conference bridge.


T1 CAS Channel Status for CCM GW

The set of performance counters in Table A-41 is displayed for each T1 CAS port in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-41 T1 CAS Channel Status for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

DS1 Name

DS1 name.

Channel Status [n]

Note Displayed for each of 24 channels with n from 0 through 23.

200=idle, 300=unknown, 301=other, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched, 310=fax, 312=unknown, 313=analog, 314=digital, 315=v110, 316=v120


T1 CAS Channel Status for IOS GW

The set of performance counters in Table A-42 is displayed for each T1 CAS port in the Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


.

Table A-42 T1 CAS Channel Status for Cisco IOS Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 24 channels with n from 0 through 23.

200=idle, 300=unknown, 301=other, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched, 310=fax, 312=unknown, 313=analog, 314=digital, 315=v110, 316=v120


T1 CAS Usage for CCM GW

The set of performance counters in Table A-43 is displayed for each T1 CAS in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-43 T1 CAS Usage for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

CCM Name

Cisco Unified Communications Manager that the MGCP gateway is registered with

DS1 Name

Name of DS1

Calls Completed

Number of calls completed on this T1 CAS port on the gateway

Outbound Busy Attempts

Number of outbound busy attempts on this T1 CAS port on the gateway


T1 PRI Channel Status for CCM GW

The set of performance counters in Table A-44 is displayed for each T1 PRI port in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-44 T1 PRI Channel Status for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 24 channels with n from 0 through 23.

0=unknown, 1=out-of-service, 2=idle, 3=busy, 4=reserved


T1 PRI Channel Status for IOS GW

The set of performance counters in Table A-45 is displayed for each T1 PRI port in the Cisco IOS gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-45 T1 PRI Channel Status for Cisco IOS Gateway 

Counters
Description

DS1 Name

DS1 name

Channel Status [n]

Note Displayed for each of 24 channels with n from 0 through 23.

200=idle, 300=unknown, 301=other, 302=voice, 303=unrestrictedDigital, 304=unrestrictedDigital56, 305=restrictedDigital, 306=audio31, 307=audio7, 308=video, 309=packetSwitched, 310=fax, 312=unknown, 313=analog, 314=digital, 315=v110, 316=v120


T1 PRI Usage for CCM GW

The set of performance counters in Table A-46 is displayed for each T1 PRI in the Cisco Unified Communications Manager-controlled MGCP gateway.


Note Polling for these counters is disabled by default and is controlled by Voice Utilization Settings.


Table A-46 T1 PRI Usage for Cisco Unified Communications Manager-Controlled MGCP Gateway 

Counters
Description

CCM Name

Cisco Unified Communications Manager that the MGCP gateway is registered with.

DS1 Name

Name of DS1.

Calls Completed

Number of calls completed on this T1 PRI port on the gateway.

Outbound Busy Attempts

Number of outbound busy attempts on this T1 PRI port on the gateway.